Eden 4 Flowers UK Reviews - www.eden4flowers.co.uk

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Latest Reviews

“Bad customer service- Collected money didn't deliver...”

Written on: 23/03/2015 by tami.cartwright (1 review written)

My daughter lives in Exeter and I chose Eden because they are a local provider and since I am ordering from Canada I thought it would be safer than a chain. I made a mistake on the delivery address, and they tried to deliver to the wrong address. They didn't call the number I provided to redirect the delivery (I would have happily paid an extra fee for that). The order was $130CDN and included flowers, a birthday cake and a stuffed animal. I was told it would be 7-10 days before they… Read Full Review

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“DO NOT USE”

Written on: 20/03/2015 by 12Prince (1 review written)

Ordered Mother's Day flowers which I paid nearly £30 for. Flowers received looked nothing like the order. Some flowers were dead on arrival. The company are saying the order was satisfactorily completed. I don't know what planet they are living on! Totally unacceptable. No client care. No quality product. Rip off prices! I intend to complain to trading standards… Read Full Review

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“SHAMEFUL SERVICE AND QUALITY”

Written on: 16/03/2015 by ainrik (1 review written)

My daughter ordered flowers and chocolates from this company and paid a delivery charge for them to be delivered on our anniversary 10/03/15. The flowers did not arrive until the 12/03/15. On arrival more than half the flowers were dead. It was a very small bunch of daffodils with 2 tulips, would cost approximately £2.00 from any supermarket, but any supermarket would have disposed of these, not sold them. Flowers value was £0.00, plus 3 chocolates in a box, possibly 50p? My daughter tried to… Read Full Review

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“Do not use”

Written on: 22/01/2015 by McCannaq159 (1 review written)

I orderered a hamper to be delivered to a friend on 22/12/14. When It didn't arrive i tried tracking it but there was no trace of it so I called the company and was told it was on track to arrive on the day, it eventually arrived on 24/12/14. It was not even sent u till 22/12/14 so there was no way it was ever going to arrive on that date. Communication is terrible, e-mails are not replied to, in fact I am still waiting for a reply to my complaint!!!!!!… Read Full Review

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“What a disappointing experience paid money to have...”

Written on: 14/10/2014 by Danielliebellieboobaa (1 review written)

What a disappointing experience paid money to have flowers delivered which would of cost £2 from tesco getting them delivered to my friends work from everyone was so embarrassed had to go buy more from the shop which were half the price and 6 times bigger I complained and heard nothing back what a disgrace!!… Read Full Review

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“Awful!”

Written on: 05/09/2014 by MelissaMcBride1984 (1 review written)

Ordered the cottage bouquet and is tiny and looks nothing like the picture. Don't usually write reviews but so bad and so annoyed I had to warn other people. Embarrassed to have to present them to my mum tomorrow. A compete rip off!… Read Full Review

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“DO NOT USE!!!”

Written on: 04/06/2014 by Ross284 (1 review written)

This company offers no flexibility on delivery, you are basically gambling as to whether your flowers will be delivered or not. If the recipient is not home at time of delivery (minimum delivery fee being £5) you are at the mercy of Royal Mail. You cannot leave with a neighbour or give ANY instructions, it says so in their T&Cs. A recent delivery was missed and redelivery could not be arranged until 3 DAYS AFTER the birthday. The customer support have made no attempt to help me resolve the… Read Full Review

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“Disappointing!! ”

Written on: 18/05/2014 by isHutchinson181 (1 review written)

I ordered a chocolate cake/biscuit basket,in the photo on the web site the goods look home made,everything in the basket we received was pre packed and totally different.totally misleading!!When I wrote to complain nobody got back to me for over a week!I asked for a refund and was told as long as I send the basket back unopened and in the original wrapping I could have a refund.obviously after a week, my son who I had sent the basket to had already opened it. Please be careful when ordering… Read Full Review

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“DO NOT USE overpriced and poor quality”

Written on: 08/04/2014 by Hastingsct327 (1 review written)

I urge you not to use this company for delivery of flowers. I purchased a medium bouquet for my sister as a thank you gift, and paid for the delivery to guarantee next day service. The flowers came on time however I was very upset and disappointed when she opened them. The very small bunch of approximately 10 small flowers were mostly dead, even though they were stood in a small water capsule. The cellophane wrap was rushed and shoddy, and after spending £22 I honestly couldn't believe the… Read Full Review

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“Mothers's Day Flowers”

Written on: 04/04/2014 by tcMorris269 (1 review written)

Flowers received on Saturday for Mothers's Day on Sunday - quite acceptable. When unpacked they didn't look good but straight into water as advised. On Tuesday (2 days after Mothers' Day they were all dead. An absolute waste of money… Read Full Review

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“24 luxury red roses and free chocolate NOT LUXURY”

Written on: 14/02/2014

i spent £69.90 on 24 luxury red roses and free chocolates guylian chocolates in the pic online, i got sent 24 dying roses the tropical palm leaves are going brown and black near ends. the roses petals are brown/black on tips. also the bunch of roses looks nothing like online there eucalypyus leaves to brake up the colour no site of the leaves, also sprays of hypericum berries well there's loads of the berries the chocolates they sent are cupido nougat & choc Not Guylian like advertised on… Read Full Review

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Mhairi1967's Comment

Written on: 19/02/2014

I am very sorry that you were disappointed with your delivery - upon receipt of your email customer services processed a full refund. The chocolates included within the delivery were a 'free' option and as explained these are all subject to availability unfortunately on the day of dispatch an alternative to that displayed was sent out, full details of our substitution policy is located in the product description.

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“Eden4Flowers - Woeful customer experience!”

Written on: 13/02/2014 by Hookman (1 review written)

I firstly want to say that I have ordered many times with this company over the years and haven't experienced problems - until now. And do you think that my loyalty was a factor? - no chance! I ordered some flowers on Tuesday morning with a requested delivery date of Friday... 3 working days later. To me! This more than satisfies the standard 2-3 day delivery time. However... When the flowers did not arrive with my wife at her work on the Friday, I discovered that Royal Mail had delayed the… Read Full Review

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“flowers arrived 2 days after birthday ”

Written on: 03/02/2014

as i ordered 2 days before my mums birthday and clearly stated the day i wanted them delivered - her birthday , it seems they didnt send them until the next day after ordering , and i did place the order at lunchtime so had assumed they would go out the same day or send fresh the day before her birthday and then they didnt arrive until 2 days after my mums birthday , terrible service , havent checked the condition of the flowers on delivery as my mum is in a care home with dementia so she wont… Read Full Review

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“flowers arrived 2 days after birthday ”

Written on: 03/02/2014

as i ordered 2 days before my mums birthday and clearly stated the day i wanted them delivered - her birthday , it seems they didnt send them until the next day after ordering , and i did place the order at lunchtime so had assumed they would go out the same day or send fresh the day before her birthday and then they didnt arrive until 2 days after my mums birthday , terrible service , havent checked the condition of the flowers on delivery as my mum is in a care home with dementia so she wont… Read Full Review

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“Monthly flower order”

Written on: 28/01/2014

I ordered the £195(usually £300 according to Eden 4 flowers) monthly flower delivery for a Christmas present. I can't put into words how disappointed I and the recipient were, What you get is a small bunch of flowers that in a supermarket or florist would cost about £3-£5 and in no way resemble sample photos, No Included vase. They say you get a selection of flowers not a bouquet. There is noway that this service should be £195 let alone the £300 it should be. Plus when you want to cancel… Read Full Review

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“Do not use!!?!?!”

Written on: 05/11/2013 by awin (1 review written)

My mum sent me flowers from this site for the birth of my baby girl and they arrived badly damaged without water and looked absolutely nothing like the picture - more like a cheap supermarket bunch we complained so they sent us another bunch however they were exactly the same the box was so badly damaged it was soggy from the water that had spilled out and badly dented, some of the flowers were damaged and also again arrived with no water in after sending an email showing the extent of the… Read Full Review

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Mhairi1967's Response to awin's Review

Written on: 05/11/2013

We are very sorry that your delivery arrived damaged and you have been unable to resolve with our customer services team.

Full details of our policy regarding damaged items / quality issues are given on the reverse of the gift card and can also be found on our website.

As soon as we were notified of the original delivery being damaged and immediate replacement was sent out. On the rare occasion an item is damaged during transit we investigate this through the delivery route to establish when, where and how this has occurred. To have the replacement also damaged is highly unusual and we do need to see the extent of the damage to enable us to follow this up, I am sure you agree without sight of this this is very hard to carry out. The delivery box is designed to take the knocks and bumps during transit and offers very good protection to the flowers inside.

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“Do not use!!!!!!”

Written on: 18/10/2013

We recieved flowers from a family member who sent them on a sad occasion. The flowers arrived mouldy. We called Eden 4flowers and the lady on the phone made it quite clear it was not her problem and that there was no way she would either refund or send out fresh flowers. What was an upsetting time was just made worse as more stressful. I have never experienced such rude customer service, I can see why people use inter flora and perhaps do not give small businesses such as this a chance. The… Read Full Review

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“A huge disappointment ”

Written on: 25/09/2013 by Anotherguestreview (1 review written)

Paid for 1-2 day delivery for flowers, arrived day after expected (even though told house would be unoccupied on that day). Card left and meant flowers could not be uplifted for another four days. Waste of money and company totally disinterested in helping in any way. Will never use again and wish had read all these comments prior to ordering - all seem to be saying the same thing! … Read Full Review

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“still no delivery!!”

Written on: 17/09/2013

I ordered flowers last Wednesday 28th August paying 1st class mail delivery for 50th birthday on Saturday. It is now Monday 2nd September and they have still NOT been delivered. What state are they going to be in when they arrive. I dread to think, and have thrown money down the drain. Will never use again, therefore NO STAR rating… Read Full Review

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Mhairi1967's Comment

Written on: 19/09/2013

If you would like to email our customers services team on info@eden4flowers.co.uk they can look into this for you.

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“Buy from supermarkets”

Written on: 06/09/2013

Ordered the cheerful bouquet for my Mothers 80th birthday, it should have been renamed depressing, does not resemble the website photo, that looked bright and cheerful. Contacted customer service......I was out of the guarantee period ( I was on holiday ) Forwarded a photo of the flowers who assure me the stem count is correct As others have said save your money, go to the supermarket and buy them from there...never again will I use this so called on line florist It has made me look mean… Read Full Review

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