The Virgin One Account Mortgage Reviews - www.oneaccount.com

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★★★☆☆
2.7 / 5
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Latest Reviews

★★★★★

“Not A Single Problem In 10 Years”

Written on: 31/05/2014 by Penn239 (1 review written)

I've been with the One Account just shy of 10 years, and I have to say I've not had a single issue with them. The customer services can actually speak English, they are always helpful and have not had a single reason to complain. My advice to anybody is, if you're disciplined enough to know you have to pay your mortgage off, but just now and then need the flexibility (i.e. you have some tough months or even tough times), then go with an offset mortgage and I don't think you can go wrong with… Read Full Review

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★★☆☆☆

“never again”

Written on: 01/05/2014 by Lennonl387 (1 review written)

Bring back Richard one account has lost it's way… Read Full Review

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★★★★★

“The most flexible mortgage with great customer service”

Written on: 07/02/2014

I have had a Virgin One account mortgage since 1999 shortly after it was launched. This was initially taken out to purchase a new property. Subsequently I was able to borrow more to purchase a business, the financial transaction only took a matter of days as I recall. Even once we had repaid all our borrowing on the mortgage I maintained my one account as a fail safe just to cover any unexpected eventuality and this proved to be a god send, and doesn't cost a penny. With our next move, even… Read Full Review

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★★★★★

“Whats not to like?”

Written on: 04/01/2014 by spskelton (1 review written)

Have had a Virgin One Account since 1999 and never had a moment's problem. Interest rate is fair, not the lowest on offer, but the ability to pay in and withdraw without any problems is excellent… Read Full Review

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★★★★★

“Mortgage paid off!”

Written on: 28/10/2013 by croderick (1 review written)

Like others I am delighted to have paid off my mortgage in 12 years. My previous mortgage seemed to be standing still, but this one shrank every month which was very pleasing. I am good at managing money although I am a single parent and money has been tight at times. This arrangement may not suit others who find it difficult not to overspend. I particularly liked the easy way to manage my finances. I hate having savings accounts and current accounts to keep track of. So if you have a busy… Read Full Review

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★★★★★

“Best ever Account”

Written on: 21/09/2013

Used correctly this account is brill. We took out a Virgin One account around 1997. Payed off in 13 years. Oh how lovely to have the deeds in the safe. This was the best move we made especially as it was our second time around believe me we had lots going on, still managed holidays, new car, home improvements etc. the Virgin One Account staff were exceptional, and I have to say we kept the account going after it changed to RBS, ( when Mr Branson sold it to RBS) and the RBS staff have been… Read Full Review

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★★★★★

“no mortgage”

Written on: 29/06/2013

switched to virgin one 12 years ago have now paid of my mortgage and looking to buy a new property have recomended to a friend who thinks its great just moaned at me for not telling him years ago about it looks worrying when you get a statement out of cash point saying £25000 overdrawn but you just look at that figure and think thats all i owe rather than checking in 3 diffrent bank accounts to see… Read Full Review

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★★★★★

“Using my OneAccount to buy Property”

Written on: 13/06/2013 by SelinaCresent (1 review written)

I decided I wanted a 'Buy to Let' property I spoke to the OneAccount people who passed me on to a specialist advisor. He told me I can have up to 3 properties on my OneAccount. But I could also use my facility for anything I like including buy another property,or as many as I like - up to my factility limit. This does mean that my house is at risk if I don't make the repayments (etc) So I re-valued my house at current market rates (at no cost) then increased my facility to 49% of the new… Read Full Review

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★★★★★

“Very Happy Customers”

Written on: 20/05/2013 by Sunderlands (1 review written)

We opened our one account in 2000 with a balance of £52,000(a little scary at first as it appears as an overdraft(-£52,000) we had holidays every year, new cars and a house extension costing £20,000 and still we managed to pay off our mortgage in 13 years. We never had a moments problem, staff have always been efficient and friendly and there was never any doubt how much money we had and where we were against our payment guide, we had comprehensive statements and online details including… Read Full Review

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Jint54's Response to Sunderlands's Review

Written on: 26/05/2013

I can also endorse this review and have had a similar experience.
My question is, what you should do when the account balance goes positive?
Currently I am accumulating positive funds and then investing elsewhere as I do not want to stop using the one acount just because the debt is paid off. The problem is that any balance in the one account is subject to only 0.1% interest.
I wonder if anyone else has wondered what the best option is?
Mark

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★★★☆☆

“No Customer Support AT ALL at weekends”

Written on: 07/05/2013

No problem with the account at all, works great. However their site has gone down at a weekend twice in the past 12 months (these things happen) only they don't work at weekends. So you can't speak to anyone until Monday morning to transfer money anywhere. I thought I was going mad as I was sure I used to phone them at weekends, so I found some old paperwork and yes, they one were 24/7. And then the hours reduced at the weekend. And now nobody is available at all at weekends. Which seems a bit… Read Full Review

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★★★★★

“Best think we have ever done”

Written on: 12/04/2013

Best think we ever did was to move to a Virgin One account. We will have reduced our mortgage by 12 years by being really disciplined and using the sub folders as explained with in the account to keep track of our money. It's a real incentive to complete your mortgage as soon as possible as you see the outstanding balance drop on a monthly basis in our case. The staff are always friendly and polite whenever we have had to speak to them. The only negative is you have to pay £25.00 every time… Read Full Review

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★★★★★

“Brilliant , only wish i'd moved sooner !”

Written on: 28/02/2013 by Angeljaye (1 review written)

I have been with the One account for years. Smooth application process, reasonable fee's and extremely helpful staff. Once you get your head around the style of the account it is easy to manage and i enjoy watching all 'my' money work for 'me' ! Another huge plus for me is their customer service, i call & they answer...& yes, it is a real person! I can count on one hand how many times i've actually been held in a queue, and in this day and age that is huge!! Cant recommend them enough :-) … Read Full Review

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Dhkangel's Response to Angeljaye's Review

Written on: 08/04/2013

The ability to increase the available facility is far too easy and although it may seem a good thing at the time it can become a huge debt when interest rates increase and becomes non affordable.
I personally now know that i will never own my house due to the easy increases and wish I had been informed better when increasing the facility.

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★☆☆☆☆

“What a shambles!!”

Written on: 29/01/2013

We applied for our mortgage in october 2012, it is now january and we are still not passed the underwriting stage!!! We have enough money to pay this mortgage twice over and have proved this with bank statments and pretty much ever other document we could have possible given them. At best, they work at a glacial pace and ask stupid questions like, why is there a 40p difference on our pay slip to what was paid into our account??? We have rented our current house now which means we will soon be… Read Full Review

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★★★★★

“One Account is Great”

Written on: 22/12/2012

I opened my account in 2000 and have never looked back. You need to keep control of finances so if you cannot do that it is not for you - you cannot treat your facility the same way as a credit card limit because they are unlikely to keep increasing it for you. However if you get ahead of your plan by spending less than you earn for a while it is a cheap way to finance large purchases like cars, holidays, etc because you are effectively borrowing at about 4 per cent compared with a credit card… Read Full Review

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★☆☆☆☆

“Closed one account & opened a new account without...”

Written on: 07/11/2012

I found out in April that they closed my account which I had with them since 2000. They opened a new account. All this without telling me. After complaining at the time, today I FINALLY got a response from them (other than continuous holding letters). Apparently they did this too ALL of their customers that used to have mortgage accounts but no longer had a mortgage with them, keeping the current account facilities and direct debit set up etc. Furious isn't the word for it having closed… Read Full Review

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★★☆☆☆

“High Charges, Poor Service”

Written on: 26/10/2012

Had an account for years, finished paid the mortgage. Went to close the account, they begged me to keep it open, saying it might be useful one day. Left a few quid in it and forgot about the account for a few years, basically they stung me for a load of charges, £15 for failed £5 direct debit! Needless to say closed the account, as they wouldn't give the £15 back as a gesture of good will. Tried for 4 days to ring them, requested a call back, heard nothing for another 2 days. Eventually got… Read Full Review

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Maisiebelle1's Comment

Written on: 12/03/2013

I also have an account that has just been redeemed. The account will only be kept open for 3 months to allow me to change my direct debits etc to a new account elsewhere. According to the phone call I've just had, you're not allowed to keep the account open as a regular current account.

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★★★★★

“Best thing we ever did!”

Written on: 17/10/2012

I went to an unrelated business meeting ten years ago with a clever man who told me about the Virgin One account in passing. My husband and I were just about to get a new mortgage and I though if its good enough for this guy its good enough for us. Absolutely the best thing we ever did. We paid our mortgage off in record time and we have used the account since for larger puchases like cars all of which we at the better mortgage lending rate. Six years ago I borrowed the money to purchase a… Read Full Review

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★★★★★

“Love Virgin One”

Written on: 02/07/2012

I've had a Virgin One Account for over 15 years. I've never had any problems with the account. Whenever I ring Virgin they are well mannered and helpful. I have drastically cut my mortgage down over the years. I particularly like the feeling that you don't have to worry about bills as you always have the money to pay them. If you need a new car or want to make home improvements then you can do is at mortgage interest rates rate as opposed to bank loan interest rates. In short I love my… Read Full Review

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★☆☆☆☆

“Complete Shambles”

Written on: 23/04/2012

When I looked at how the one account worked I decided that it was the one for me so I phoned up to make some enquiries. I was told that Virgin's solicitors would deal with everything and that it would take around 4 weeks to complete. I asked about how much I could borrow and I was told that the amount I required shouldn,t be a problem. In order to speed up my application I paid up front for a valuation and a day or two later Virgin called to say that they weren't prepared to offer me the full… Read Full Review

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★☆☆☆☆

“CUSTOMER SERVICE IS BAD”

Written on: 06/04/2012

STARTED WITH THE MORTGAGE APPLICATION IN JANUARY AND WAS TOLD IT WOULD TAKE 12 WEEKS. I AM NOW IN WEEK 10 AND STILL NOT EVEN THROUGH THE INITIAL STAGE OF IDENTITY CHECK. THE CUSTOMER SERVICE DOES NOT TAKE OWNERSHIP OF YOUR ACCOUNT AND EVERY TIME YOU GET TO DEAL WITH ANOTHER PERSON WHO HAS NOT REALLY GOT ANY CLUE ABOUT YOUR SITUATION. I AM NOT AN ENGLISH NATIONAL BUT EUROPEAN AND THIS "CONFUSES" THE ONE ACCOUNT PEOPLE. IF THIS IS THE BEGINNING OF OUR MORTGAGE RELATIONSHIP, I DO DESPAIR !… Read Full Review

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