written by Dawnpin on 21/02/2024
I would never would recommend them to anyone, basically if I have to call them i have to speak into another room because of the stress it causes ,the reason why is because of a member of staff I spoke to did not give me the correct information or advice, and because of this he put my electricity account into over £600 into debit so I would definitely not ever recommend british gas to anyone,they don't no how to treat their customers, and when I spoke to someone today, I asked for a manager to call me back today, but the advisor said they was the only person who could deal with this issue
written by MATHEW4326 on 18/02/2024
If you are a victim as I was, read my review to see the outcomes of my actions. With my $49,300, this nasty broker vanished, and I was unable to contact them. Now their official website is no longer valid. My money, a huge quantity of money! It amazed me so much how KEZOOK helped me get my money back. They requested the required paperwork and the evidence of my payment to them in order to utilize this information to file a false lawsuit against them. The fact that KEZOOK helped me recover my hard-earned money from these artists makes me very delighted.
written by Malloyue250 on 22/01/2024
Chat box is a total waste of time infact it's a joke then 40 minutes of waiting on phone you then are connected either Africa or India were no one really understands you and thdn usually you disconnected by them btitish gas as become a TOY TOWN company
written by Owenp339 on 14/08/2023
I have spent 6 hours today trying to get an issue resolved with British Gas. The worst customer service I have ever received in my life. Evan after they have admitted they have ruined my credit file and potentially stopped my mortgage application they still haven’t resolved the issue. I spent hours talking to different customer service advisors today,passing me from one department to the next promising me a manager would call me soon. Despite them knowing the issue had to be resolved this evening to prevent me loosing my mortgage offer. The customer service advisors didn’t have any empathy or interest in my issue despite British Gas admitting fault. The only dispute on my credit file is a 7 month arrears payment due to them not closing an account when they switch me to pre payment ( a well known complaint throughout the country) I can’t Evan speak to anyone to deal with this as the online chat service is pointless and advisors just tell you it’s being processed and they understand my frustrations. Really? I have sent an email of complaint which has also come back with a response of 7-21 days… The Facebook message ignores your message and tells you to go on the website. 7 hours,4 emails, 12 phone calls an absolute waste of time and life damaging
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