British Gas Reviews

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Summary

Review your British Gas Utility Company or find whether this is the best Gas Supplier for you. With the increasing number of Gas Providers available, determining which comes out Tops can be no less than difficult. Whether it is customer service or simply the cost, make comparisons from the reviews below and be informed to make your own decision.
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Latest Reviews

★☆☆☆☆

“Standard quality of customer services need to be reviewed.”

Written on: 10/10/2014 by KasenReynolds64 (1 review written)

I moved into my new property in February 2013. British Gas supplied both Gas & Electric to my property. There was a phone call from British Gas introducing me to a Home Care Cover. As I had this service for my last property, I therefore agreed to it. Then the British Gas engineer came to check the property and as this was a new property the service was available to me if I was to take a year contract. My one year contract started from March 2013 till March 2014. I had a fire and a boiler… Read Full Review

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★☆☆☆☆

“The only word to describe BG - Incompetent!!”

Written on: 29/09/2014 by withheld123 (1 review written)

Over the past 3 years I've encountered problems with BG raising my direct debit amount when I am clearly substantially in credit! Even when I phone to complain, I'm told there are no managers available and that they will amend it and then do nothing!! It beggars belief how incompetent they actually are - very dissatisfied!!!… Read Full Review

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★☆☆☆☆

“Nightmare Boiler Installation”

Written on: 27/09/2014 by Claireryan1 (1 review written)

A two day job turned in to a five day job, because old boiler was removed before new one arrived. Boiler now keeps tripping and have been told that Electrician did not fit an essential bit of wiring from the boiler to the thermostat, as he did not know!! Spoke to Manager who informed me that this wiring must be done for every new boiler, which makes me believe that staff have not been trained properly. I am now waiting for some parts to fix this and in the meantime for the last fifteen days we… Read Full Review

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★☆☆☆☆

“Final direct debit a year and a half late!!”

Written on: 19/09/2014 by moncurk (1 review written)

I haven't been a British Gas customer for a year and a half now, reason I left being because of mistakes made with direct debits on both my gas and electric. And this week, after thinking I was long shot of them, I receive a letter saying "we're sorry, we didn't take your last direct debit, and due to a glitch on our system, reminders weren't sent." I called the helpdesk as requested and made the point that given my reason for leaving in the first place was botched direct debits, they have a… Read Full Review

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★☆☆☆☆

“absolute amateurish company”

Written on: 14/09/2014 by DashawnMartin262 (1 review written)

firstly, I had homecare with british gas, several times I had them out, not once did they notice the external downpipe was wrongly positioned. they were suppose to "maintain" my boiler. my house was built circa 2004, so boiler around 10 years old, suddenly my boiler starts leaking, BG "engineer/salesman" came out, had a look around and quoted £1400 for new boiler PLUS labour and parts (remember im on highest homecare), asked about paying up over 5 years, came out at £72 per month for 5 years… Read Full Review

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★☆☆☆☆

“NEVER EVER CHOOSE BRITISH GAS PLEASE”

Written on: 05/09/2014

Where to start? Called up in May as a brand new customer. At some point in time my flat was offices - I was ASSURED over telephone that this would be switched to domestic. Since then have been bombarded with letters, emails, texts. Have submitted meter readings which have gone astray in exchange for astronomical estimates. Recieved a buisness bill (much higher rate than domestic) IN MY NAME!! As well as a domestic bill - double money for British Gas?? Then this weekend I recieved ANOTHER… Read Full Review

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★★★★★

“Quick smart response”

Written on: 30/08/2014 by JustineDaniels158 (1 review written)

I had the misfortune of losing power to my electricity meter and phoned British Gas and they gave me the next available appointment. They sent a brilliant meter replacement engineer and they had the job done and fixed promptly and phones the national grid to get something else done the very same hour! They also advised me about roof insulation. Brilliant service well done British gas… Read Full Review

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★★★★☆

“Good people to service our boiler”

Written on: 26/08/2014 by saffy90 (3 reviews written)

Moved into a new house and the boiler was recent but not working. To take on a contract the boiler has to be working, the guy was very honest and helpful and explained all this and what we needed to do. Anyhow I got the boiler working and also fitted some co detectors as was suggested. They then came to take on contract, gave us a clean bill of health. I have to say they seem pretty good to me. We had used them in the past no problem. I feel safer with them than some unknown company … Read Full Review

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★☆☆☆☆

“Worst customer service waited 30 minutes and they...”

Written on: 21/08/2014 by Alyvian462 (1 review written)

Worst customer service waited 30 minutes and they hanged the phone plus the company is a theif avoid… Read Full Review

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★★☆☆☆

“Horrendous 1 hour customer hotline waiting time & £5 owed”

Written on: 17/08/2014 by Karmangel (3 reviews written)

I purchased dual fuel from British Gas. Honestly, with the competitive prices offered by other energy companies and the more active role government is playing in monitoring fuel prices, the main thing I look for now is customer service. Problem 1: When my prepayment meter also British Gas in a new property was changed to monthly meter there was an extra £5 left in the prepaid card which British Gas failed to reimburse despite making repeated promises. In the end as each call took so long… Read Full Review

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★☆☆☆☆

“ripped off”

Written on: 25/07/2014

Why is it that British gas can easily get gas and give money to Israel that isn't their gas or the Israel's it belongs to palestininans but yet their just money grabbing and ripping off merchants it's a joke!!!… Read Full Review

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★☆☆☆☆

“BAD CUSTOMER SERVICE and VERY EXPENSIVE”

Written on: 02/07/2014 by dazzym (3 reviews written)

I advise people not to join British gas,because the customer service on the phone is TERRIBLE and not very helpful,also the prices for gas and electric is VERY VERY EXPENSIVE,they are bloody total RIP OFF… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE EVER!!! AVOID AT ALL COSTS!!!!!”

Written on: 30/06/2014 by Ali443 (1 review written)

My partner and I were covered by British Gas for 3 years before we cancelled our policy. For the extortionate amount we were paying for this cover we expected the highest level of customer service and benefits. Over the 3 years we had numerous issues where our payments got 'lost in translation'. All we could contact was several seemingly Indian call centres where the staff didn't even know what business they were working for and stuck to a 'script'. We had an issue with our boiler before… Read Full Review

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★★☆☆☆

“British Gas Telephone Service”

Written on: 30/06/2014 by 230Miles (1 review written)

I have recently had my gas bill and was confused about the amount the bill had come to. When I rang up British Gas to question the amount the staff were very friendly on the phone and provided the clarification needed. Only drawback I was waiting in a queue for a very long time… Read Full Review

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★☆☆☆☆

“Waste of Time & Poor Service”

Written on: 11/06/2014 by BritishGasBoooooooo (1 review written)

Since January 2014 I have been called 3-4 times daily. This is due to the claim of not paying my bill. Send one and I'll pay it. They claim they have sent bills out but none have been received. Very poor customer services. I gather that they are based in India as seems to be the way these days. Bring back British call centres please! Threatened by customer services that they will call me everyday until I pay. Send me a bill then!… Read Full Review

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★☆☆☆☆

“fix and gift”

Written on: 02/06/2014 by merlin33 (1 review written)

got 70 pound complimentary gift voucher.this in no way made up for them doubling my bill with the standing charge.much rather of had the money off the bill. not only that it is my money that they are giving back to me as a gift,wont be with this after may 2015, im an absolute irate duel fuel customer of 20 years plus. they wont get back to mes heres my ref number 850000249298 … Read Full Review

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★★★★★

“Kitchen Appliance and CH cover”

Written on: 07/05/2014 by m1nsk (2 reviews written)

I've got kitchen appliance and central heating cover with BG. Has had two call outs. Once was to fix a washing machine, the other once (quite recent about a week ago) to check water presssure in the boiler. Turned out the pressure flute was damaged and needed replacing. Job done in about 40 minuts, no mess left, issue fixed and engineer turned up within the time slot booked, so happy with that… Read Full Review

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★☆☆☆☆

“British Gas Boiler installation (aka My living nightmare!)”

Written on: 06/05/2014 by FreakyThingy (1 review written)

SHOCKING SERVICE AND MONEY GRABBING LIARS! So a year ago I had a beautiful sparkly new boiler installed. I went with British Gas as their service and workmanship is meant to be of the highest standard, second to none and worth the high price tag (£3400) I did this through a credit plan so still paying for it and am now paying for my house to be destroyed apparently! 1 year later and on to the third and worst problem so far. 2 taps already exploded in the last year, one of which they tried to… Read Full Review

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★☆☆☆☆

“people be aware what ever you do dont join british gas”

Written on: 03/05/2014 by ilovemyprincess (1 review written)

british gas had messed me about on many occasions I had a 90 pound bill now they put it up to 126 pound dont ask why thats what i.want to.know if anyone wanta my adive id advice not to join they are full of BS!… Read Full Review

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★☆☆☆☆

“Force them to improve”

Written on: 02/05/2014

In a recent customer satisfaction survey conducted by 'which?', British Gas got 39%. Furthermore, the highest score of the Big 6 was EON on 45%. I can vouch for the low rating, I've been trying to resolve matters with British Gas since January. I want to force them and the other big 5 to improve their services to customers. I changed to Ovo who have a 73% rating and I'm very happy. I've also raised these two petitions to try to force the issue with British Gas. … Read Full Review

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