British Gas Reviews

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★☆☆☆☆
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Summary

Review your British Gas Utility Company or find whether this is the best Gas Supplier for you. With the increasing number of Gas Providers available, determining which comes out Tops can be no less than difficult. Whether it is customer service or simply the cost, make comparisons from the reviews below and be informed to make your own decision.
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Latest Reviews

★☆☆☆☆

“Online Account Chaos”

Written on: 24/07/2016 by Kendrick273 (1 review written)

I have tried on several occasions to access my account all attempts failed. Several telephone calls resulted in many apologies but zero solutions to my problem. 

It seemed I was in discussion with someone under the gas cloud of Jupiter. 

Information Technology expertise is patently non-existent and the automated message is mind-numbing. 

I find it hard to understand how a company making many millions can be so utterly incompetent. 

I will urgently review my contract with a view to ditching… Read Full Review

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★★☆☆☆

“Charging me double because of their bungling!”

Written on: 27/05/2016 by DavidShield15 (1 review written)

After being a British gas customer for over 6 years i get a letter through the post: "This is your final bill, thank you" Having read this I ring them because i havent tried to cancel my gas or electric accounts? Rings British Gas: "Hi i got a letter through the post saying that its my final bill, Im not sure why this is, i never closed my account? I give account details... Rep says: "Oh, its not a problem, we are just combining your accounts into one, so you will have one gas and… Read Full Review

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★☆☆☆☆

“DON'T sign up to BG; If you have, LEAVE as soon as you can”

Written on: 25/03/2016 by 311Sawyer (1 review written)

This is a zero star company if truth be told. I'm someone who should, according to BG's own policies, receive additional help due to vulnerabilities (health/disabilities). Never happens. I've yet to speak to or hear from any employee who engages their brain before opening their mouth. Misleading information, account errors, broken promises, 'advice' that would send me into debt, false claims, delayed response to requests for information etc. This went on and on; with BG offering nothing but… Read Full Review

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★☆☆☆☆

“horrendous!!!”

Written on: 23/03/2016 by Monahan129 (1 review written)

after being left with having to use this overpriced company I would strongly advise to look elsewhere for you to me saying ur energy supply.. this company lied to me saying I was due a refund and as soon I gave them my personal information they sent me another bill after I had paid my final bill... even after meter readings...... use go compare and find a company that will not try and rip you off!!!… Read Full Review

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★☆☆☆☆

“Disgusting treatment after THEIR mistake!”

Written on: 10/03/2016 by 477Lewis-Alt (1 review written)

My letter to the useless BRITISH GAS! On the 10th February I received a visit from an Engineer and what can only be described as a women hating, intimidating Warrant Office to inform me that I have a large debt with British Gas and that pre-payment meters will replace the standard one that I had. This Warrant Officer refused to show me the paperwork when I asked, stating that I would’ve received it and implied that I was lying when I told him I have received no letters from British Gas… Read Full Review

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★☆☆☆☆

“Unable to fix”

Written on: 20/02/2016 by Tommyw484 (1 review written)

I have paid my British Gas subscriptions every month for years, paying as much as £40 a month. I recent time I hardly used them but i had a vanity sink fitted by my sister in laws ex about 6 months ago and he has done a runner. I asked British gas to fix it and they said they could because it was less than 12 months old. If i had lied and said it was 13 months maybe they would have fitted it. I would never recommend them to anyone… Read Full Review

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★☆☆☆☆

“Repair of heating system”

Written on: 26/01/2016 by Nothappy1109 (1 review written)

Booked a repair to heating system on Monday 18th January for Tuesday 12-6 slot. On Tuesday received a call to say unable to attend due to volume of work. Rearrange for Wednesday 20th,appointment carried out and boiler working. Broke down again Saturdays arranged appointment for 12-6. Repair carried out a fuse (the wrong fuse had been used on Wednesday). Your engineer also found a bare wire not noted on Wednesday which was causing the system to short out.The control panel was also broken on the… Read Full Review

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★★★★★

“Always happy British Gas customer”

Written on: 18/01/2016 by 7robins (1 review written)

During cold spell of last week, we had a power cut for a few hours which affected out streets back and front. When power was restored the boiler failed to function. Without heating and hot water very cold , and miserable, called British Gas engineer he found the circuit was gone. As soon as he got the part he fixed it. When I think of the cost of the part and labour I must say the engineer did an excellent job. Very grateful!, I have been a British Gas customer for a very long time… Read Full Review

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★☆☆☆☆

“Appalling customer service, money taken from wrong account”

Written on: 13/01/2016 by Cleo (9 reviews written)

Swapped in December 2015 to British Gas with Money Saving Expert group swap (swapped with them to other energy companies, and never had a problem before), but BG have been appalling. I added new Gas and Elec meter readings online when they were requested by BG. When I signed up, I realised I had input the wrong bank details, so as soon as the account was established by BG, I rang Customer Services to confirm the change of bank details. She confirmed changed in time for first DD and confirmed… Read Full Review

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★★★★★

“New boiler fitted”

Written on: 24/12/2015 by LaineyMcCarty (1 review written)

Had a new boiler put in by British Gas was put in in one day clean and efficient service the lads that put it in were polite quick more expensive then other companies but not by much would strongly recommend them the old boiler was taken away the next day as they said it would no complaints at all… Read Full Review

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★☆☆☆☆

“Appaling bunch of liars, cheats and completely incompedent”

Written on: 25/11/2015 by Furiouswoman (1 review written)

What a disgusting bunch of pirates they are. My story of utter incompetence is a long one so I have made a list: 1. They muck up my tariff - when I was living in rented accommodation and then moved out in June 2013 I rang in to close my account with my final readings expecting a final bill of around £60. Imagine my shock when I received a bill for £853! I contacted British Gas and after some argument during which they suggested it was my fault, I agreed to a payment plan to pay this off. 2. I… Read Full Review

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Cavebear12's Response to Furiouswoman's Review

Written on: 25/03/2016

This doesn't surprise me at all. I gave BG several chances to look at and correct their mistakes. After a 'thorough investigation' (their words), they cut and pasted the incorrect information straight from their original letter and into their 'thorough investigation' letter; still claiming these mistakes as verified correct. My evidence proving otherwise was ignored.
I hope you reported them to the Energy Ombudsman and the Information Commissioners Office. If not, do so NOW.
Best Wishes and Good Luck

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★☆☆☆☆

“Never deal with British Gas”

Written on: 25/11/2015 by AdonisAtkinson275 (1 review written)

On the Tuesday night my Bathroom radiator would not heat, called out British Gas to fix it, they came on Thursday between 1-6 O.K. Just as the engineer pulled away it started to leak (never done it before) rang British Gas made an appointment for Monday between 8-1, engineer never turned up and never rang. I rang them, was on the phone for 20 minutes as they could not locate the engineer, I was told they would give me a call back (never happened) I rang again and the most obnoxious man spoke to… Read Full Review

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★☆☆☆☆

“Homecare service”

Written on: 20/11/2015 by KCHADN (1 review written)

On Thursday 12 November I telephoned Homecare Helpline for only the 2nd time in 7 years to report water pouring out of our overflow pipe and as the stopcock was seized I couldn't stop it. Told that as the water was outside the property it was not considered an emergency and an engineer would come on Monday I.e. In four days. On Friday rung again suggesting it was an emergency and was informed that they would bring the visit forward to Sunday . At noon I rang to confirm that we were on the job… Read Full Review

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★☆☆☆☆

“terrible service and customer service”

Written on: 06/11/2015 by markaylott (12 reviews written)

This is not the first time that I have had to write bad reviews about my homecare agreements I have at several properties (Although I am now cancelling them as and when they come up for renewal ) The latest issue i have had , and am now making a formal complaint through the financial ombudsman for, happened at two different properties at around the same time this year , and the outcome was pretty much the same . After a failure on one boiler at property A , british gas were called out the… Read Full Review

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★☆☆☆☆

“smart meter installation ”

Written on: 25/09/2015 by lisadarcy78 (1 review written)

Was supposed to have smart meters fitted today with an approximate time between 10am and 2pm. After waiting till 3pm, I rang querying the arrival of workmen. I was told by the contact centre operator that first of all they couldn't find my house. She said they had been ringing me but there was no answer, after I told her I had been in all day, she replied that I must have given a wrong phone number, I asked what number she had, she said she wouldn't tell me. Finally she said that I had given a… Read Full Review

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★★★★★

“Boiler installation ”

Written on: 25/09/2015 by LeyfieldL12 (1 review written)

I would just like to recommend British Gas Boiler Installation as I've had mine done over the last two days and I have to say the service has been absolutely fantastic! The 2 guys who did the work were so polite and completely professional throughout. I am so impressed by the actual job too. It was first thought that a pipe may need to be passed along my kitchen ceiling but the 2 guys that did the job found a much more suitable/cosmetic route without needing to have an unsightly pipe on show… Read Full Review

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★☆☆☆☆

“Trying to help someone like me”

Written on: 09/09/2015 by Arminka90 (1 review written)

Actually I'm writing this review in order to help some of the customers who deal recently with British Gas. In order not to run to the store to get A New Gas card and come back couple of times, you should call their horrible customer service and get your seven digit unique number, which will enable you to top up straight away. Secondly if you have depth on your meter and you agreed to pay lets say £ 6.50 per week, this means you have to pay that much for your depth ONLY. In order not to… Read Full Review

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★☆☆☆☆

“most horrible moran company on the planet”

Written on: 02/09/2015 by Samson340 (1 review written)

been on the phone for over 2 hours, been transfered 4 or 5 times to different departments just to move home, worst idiots ever, nobody knows what they are doing… Read Full Review

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★☆☆☆☆

“Need to research the meaning of customer service!”

Written on: 29/08/2015 by kevinplaskett2 (1 review written)

I have never ever felt the need to be rude to someone on the phone as generally calls people are regular people trying to earn a living. However, the people I've been forced to deal with from British Gas don't listen, don't make sense and have a simple agenda to harass money out of their customers. They don't get the fact that people are generally decent people and if they owe something they need it explaining why not just threats about how if I don't pay it they'll screw my credit score up… Read Full Review

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★☆☆☆☆

“British Gas no regard for customers ”

Written on: 30/07/2015 by AJay975 (4 reviews written)

I am a registered disabled pensioner, who has waited in all day for the gas engineer to replace my metre, to a card paying one, I phoned up to tell them that no one had came out to me, and was put on hold several times, being forced to listen to all their adds, why would I be interested in any of their products ,when I can't rely on anyone keeping their appointment, in one way I might have had a lucky escape because I was considering having a new boiler put in by them, I have lost all… Read Full Review

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