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Average Ratings
Value for Money2.5/10
Reviewer Rating2.3/10
Overall Rating2.2/10 Based on 61 ratings

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23% Recommended14 out of 60 Reviews
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Review your British Gas Utility Company or find whether this is the best Gas Supplier for you. With the increasing number of Gas Providers available, determining which comes out Tops can be no less than difficult. Whether it is customer service or simply the cost, make comparisons from the reviews below and be informed to make your own decision.

60 Review Centre British Gas Reviews

  • Full review by
    Raginohart
    on 8th May 2009


    User Rating : 0
    Respect : 0

    Good Points: None.

    Bad Points: Inept

    General comments: Last year I was persuaded by a British Gas salesman that I could save money by switching my electricity supply to British Gas, who already supplied my gas. Suddenly, my montly gas payments increased from £20 to £79, despite the fact my usage had decreased, meaning I overpaid by nearly £500 by my last bill- was that just a way of them making interest on my money rather than me? Then there was the electricity. My bill tripled; I discovered that had not applied the night rate to my bill, and despite 6 calls to try to sort this out, with 3 people promising faithfully to call me back [none of them did] and hours waiting on hold, I couldn't get this sorted. The final straw was a rude 'customer service advisor' who refused to put me through to a manager to try to finally get some resolution. I've switched.
    Raginohart's review and ratings     | 150 words

  • Review by
    bradberry
    on 2nd Feb 2009


    User Rating : 0
    Respect : 0

    British Gas cannot seem to administer the most simple of things, such as a change of my address, and refuses to accept my meter readings, favouring instead their estimates (which led them to send me a bill for £8150 for 3 months' gas - I live alone in a small two bed flat). I can never get a straight answer out of their customer service. - assuming I have the time & money to stay on hold for 30mins or more on a charged line. I email them and I never received a reply. They have sent me d ...
    bradberry's full review     | 194 words

  • Review by
    helenb5355
    on 29th Oct 2008


    User Rating : 0
    Respect : 0

    We moved into a new house and immediately received bills for gas and electricity from British Gas. We have always been with EDF Energy, have received really good service from them and nectar points. Anyway, we rung British Gas and told them that we would be switching to EDF Energy. They said this was fine. My partner explained to them that the readings on both bills were incorrect, and gave them the correct readings from our move-in date. They told us to ignore all previous bills and that th ...
    helenb5355's full review     | 279 words

  • Review by
    Guest.
    on 22nd Oct 2008


    User Rating : 0
    Respect : 0

    Stay well away - smaller energy companies are much more helpful and you will usually get through quicker too when you do have a real problem it is dealy with. Service, call centres, call centre staff, there appears to be a non existant complaints procedure, frustration in trying to deal with them
    Guest's full review     | 52 words

  • Review by
    seraphin
    on 13th Oct 2008


    User Rating : 0
    Respect : +1

    British Gas continually put a block on my account being switched even after requests from energywatch to allow the account to switch as we were not in breach. Then started taking money out of my bank account with no bill or explanation. Then started sending me credited bills saying I didn't owe them anything, then started putting money into my bank account, now they say I owe them £1000 and they've referred it to a collection agency. There is some very unhelpful and at times downright r ...
    seraphin's full review     | 151 words

  • Review by
    Rowenna41
    on 12th Sep 2008


    User Rating : 0
    Respect : 0

    British Gas have cold called me in the past into a contract. There is a cancellation fee if the contract is broken. I received too many over-estimated bills. An automated service for the customer to call customer services if the contract is broken, which requires you, the customer to ring it only to speak to a call centre.
    Rowenna41's full review     | 59 words

  • Review by
    musical2
    on 11th Aug 2008


    User Rating : 0
    Respect : 0

    Absolutely shocking level of customer service! One hand just doesn't appear to know what the other hand's doing in their accounts dept.
    musical2's full review     | 86 words

  • Review by
    Big Dave Midlands Rank: Lieutenant
    on 7th Aug 2008


    User Rating : 2
    Respect : 0

    I thought NTL were poor, but British Gas really are worse. I had the misfortune to have dealings with them in two properties I have occupied. In the first case I was unaware British Gas were going to supply me, I never asked for it! The first I knew of it was a letter in the post welcoming me to them, when i hadn't spoken to them or had a visit at my door. I immediately rang British Gas and explained the situation and cancelled the switch. I then reported British gas to Ofgem who found no wrong ...
    Big Dave Midlands's full review     | 465 words

  • Review by
    Guest.
    on 17th Jul 2008


    User Rating : 2
    Respect : 0

    Last annual service was in Jan 2007 . They've just written to me saying next one is now due . I phoned to make appointment only to be told they won't be able to do it for at least another month. How can they call that an 'annual' service?
    Guest's full review     | 52 words

  • Review by
    Bebop1234
    on 11th Jul 2008


    User Rating : 0
    Respect : 0

    Having a one bedroom flat you would expect you gas and electricity to be at a decent cost but NO. I am continually paying hundreds of pounds a month. Even as i have had to move i have not received my final bill but was advise i now owe them over £700 electricity and £500 for the gas. eh am i missing something here. How on earth can i use this amount in a one bedroom flat. Also now they have sent the bill to a agency for recover after one week and i am on the phone asking for my fin ...
    Bebop1234's full review     | 108 words

  • Review by
    keeef
    on 2nd Jul 2008


    User Rating : 0
    Respect : 0

    My experience with this company has been very poor.At my previous address British Gas thought that they supplied my Gas / Elec but they didn't and I had to goto their HQ in Edinburgh to sort it out with them that they were not our supplier. Even after it was agreed that they were not our supplier they still sent me bills although they were for £0.00? This took over 4 months to sort out. But then they started to send incorrect bills demanding thousands of pounds! This caused me and my par ...
    keeef's full review     | 183 words

  • Review by
    Guest.
    on 3rd Apr 2008


    User Rating : 0
    Respect : 0

    Having taken out a boiler servicing contract, was disappointed that it took seven separate British Gas visits to rectify slight water leak on boiler (it was just a gasket). This was followed by three NO-SHOWS for pre-arranged visits to repair a leaking joint on a water pipe, which continued to leak for two weeks resulting in us taking up the floorboards and putting a dish under the pipe. All told, British Gas has cost us a whole week of holiday days booked to let them in and they did not show ...
    Guest's full review     | 119 words

  • Review by
    carenza1 Rank: Lance Corporal
    on 2nd Apr 2008


    User Rating : 0
    Respect : 0

    Moved house two years ago only to find out today that I am still paying money on the old house on the home care for the gas boiler, hence getting the rebate. Also we wanted to change our electric to British gas. We got a letter in janauary that it had been done. But today we found that it hadn;t and we are still with the other company.
    carenza1's full review     | 83 words

  • Review by
    noshb2k8
    on 27th Mar 2008


    User Rating : 3
    Respect : 0

    This is not good, BG should fix this problem. I get overcharged every time and that money could have gone to better use when it was needed. Not everyone can afford to pay more than whats normal - it leads to financial struggle.
    noshb2k8's full review     | 50 words

  • Review by
    rororo
    on 7th Mar 2008


    User Rating : 0
    Respect : 0

    My British Gas nightmare started with the boiler making the sound of a boeing 747 landing the the house everytime the hot water was run. I called back in October to get it sorted. The end result? I have had the grandparents round FOUR times to let an engineer in, 2 x they didn't show, 1 x they 'had to order a part'.I have taken 3 x 1/2 days off work with 2x no shows and 1x plainly couldn't fix it.Come January it still felt like we lived on the 3rd runway of heathrow airport and BG still couldn ...
    rororo's full review     | 164 words

  • Review by
    Guest.
    on 3rd Mar 2008


    User Rating : 5
    Respect : 0

    British Gas are a good company, but their general level of service could be improved. As a lot of companies are raising prices, I may look at my options for cheaper prices from someone else, if British Gas are not competitive enough for me.
    Guest's full review     | 71 words

  • Review by
    abdalmoh
    on 11th Feb 2008


    User Rating : 7
    Respect : 0

    The UK is increasingly part of a global market and what happens across the rest of the world, like natural disasters, developments in the Middle East and the price of oil, will impact on the cost of energy in the UK. This problem is not only with British Gas and electricity but in every provider. But the service is good with British Gas.
    abdalmoh's full review     | 170 words

  • Review by
    Guest.
    on 10th Feb 2008


    User Rating : 7
    Respect : 0

    British Gas provide excellent piece of mind. They are always on hand if you need them, although sometimes (usually bank holidays) it can take a while to get in touch with someone on the phone. However, their service is impecible and the repair men are always polite and knowledgeable. They go out of their way to explain the problem in easy to stand language, which is a real help. The satisfaction comes from knowing that if you pay monthly there will be no hidden extras to any repairs you need ...
    Guest's full review     | 108 words

  • Review by
    mizzame Rank: Sergeant
    on 3rd Feb 2008


    User Rating : 1
    Respect : 0

    I moved house to find British Gas as my supplier. I had so much to do that I decided I woudl stick with British Gas. I called them and gave my details and a meter reading. I was advised my account would be set up. After around 4 months I still had no bill so I called British Gas. They advised me there had been a problem setting up my account. I questioned why nobofy had contacted me. The girl i spoke with merely grunted, I didnt get very far. Another month passes and still nothing from Br ...
    mizzame's full review     | 251 words

  • Review by
    Guest.
    on 12th Jan 2008


    User Rating : 3
    Respect : 0

    Will switch from this very soon, Easy to switch to but long wait to get connected to customer service. High bills
    Guest's full review     | 35 words


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