British Gas Reviews

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Summary

Review your British Gas Utility Company or find whether this is the best Gas Supplier for you. With the increasing number of Gas Providers available, determining which comes out Tops can be no less than difficult. Whether it is customer service or simply the cost, make comparisons from the reviews below and be informed to make your own decision.
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Latest Reviews

★☆☆☆☆

“needs investigation and shutting down!”

Written on: 26/11/2016

Moved to my new property.British gas were the suppliers. Phoned British gas 4th Nov 2016,I was told an engineer would be out within4 hours. 7.30pm I received a call from the agent to cancel. I called British gas again, explained the situation, another engineer was booked. Engineer turned up at 10.30pm didn't even look at the meter simply said he's not trained he's just there to show face! 5th Nov 2016 10am call British gas. They apologise since i had 1year old,5yr old,9yr old and a 11 yr old in… Read Full Review

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★☆☆☆☆

“Bad Customer Service”

Written on: 04/11/2016 by Powerjb148 (1 review written)

I phoned British gas asked about the low user rate as i got it last year, they said i used to much gas to qualifie to receive it. I then told them about the gas leak that happened after they moved the pipe as it was leaking for about six months it was a small leak they fixed it but all that gas still went through the meter. He said it's a compeling argument gave me a number to call  I was given this numer earlier the morning I told him the number was not working he said that i was wrong he… Read Full Review

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Neeuq's Comment

Written on: 23/11/2016

I called British Gas regarding the position on my pay as you go meter "as it was two high", I found out that it was over 6 and a half feet high making it a health and safety issue. I spent almost 2 hours being transferred to a total of five different advisers, I had repeating the same story and issues due to staff not following handing over procedures. The first free were unable to help "providing conflicting information", the forth adviser disregarded the health and safety issue at hand and gave me an appointment to have the meter moved in a months times. The fifth person tried to do the bests she could to rectify the others mistakes but was unable to book an appointment for a nearer date.

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★☆☆☆☆

“Negligent and deceitful”

Written on: 21/10/2016 by Edwine309 (1 review written)

We wanted/needed a new boiler. Decided to go with British Gas as large, reputable company, thought we'd be safer with guarantees etc. Salesman took a look and implied that it was a very straightforward job. The engineer claimed it was a much bigger job and we didn't get everything we wanted (e.g. towel rail not working independently of hot water). When I queried this, with the sales manager, the original salesman claimed he'd explained all this at the time, and we were essentially… Read Full Review

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★☆☆☆☆

“dyno plumbing- durham”

Written on: 02/10/2016 by stebak (1 review written)

i am a former employee of dyno plumbing, durham, who carry out british gas repairs. I am not a disgruntled former employee,i am a plumber of 40 years experience who left the company because of the unnacceptable ethics and procedures. be warned, a repair which can be carried out in a couple of hours for free on your insurance will probably incur a bill of hundreds of pounds by the money driven owner of the franchise. I was told how to do this in one of the weekly meetings,for example,to change… Read Full Review

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★☆☆☆☆

“terrible company , quick to take your money but not to...”

Written on: 23/09/2016 by Butcher444 (1 review written)

we were being charged over 200 pound a month and found out our meter was faulty so they came to fit us a smart meter. this was showing we were using £1.40 - £1.50 a day way under what we were being charged. British gas agreed we were over paying and put our account on stop until they could work out a new estimated bill. this was 2 months ago we are still waiting for a new bill and a refund. we get weekly emails and letters saying we owe money and evertime we ring up they say o you shouldn't… Read Full Review

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★☆☆☆☆

“WORST GAS AND ELECTRIC COMPANY EVER ”

Written on: 21/09/2016 by kellyjayred (1 review written)

I would never recommend British gas to anyone as they are the worst company to deal with. I have had any account for both electric and gas paying monthly fixed until 2017 I checked every month and the online service told me I was on Target with my payments I then decovered that for electric alon they took £107 from my bank account I called to find out way and was inform that becuase my contract was due to end i would have to pay more money and that an email was send to me which I never… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER”

Written on: 19/09/2016 by Morrow349 (1 review written)

I can honestly say this has to be the worst company I have ever had the horror of dealing with. From the day we moved into our property they got our meters wrong, mixed up with another properties. We have called up over 10 times to rectify this issue each time we are promised calls back and that it needs to be escalated to higher authority. We are now 9 months in and still not resolved, each advisor we have been put through to has been no help at all, the person I dealt with is one who has been… Read Full Review

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★☆☆☆☆

“Appauling ssrvice”

Written on: 30/08/2016 by 377Phillips (1 review written)

one star is too much, spent 1o months trying to sort out an account that they open for us without any permission, they say we owe £42 and have put in hands of debt collectors, called numerous time to explain the situation, operative assures me they have made notes on the account, next time you call nothing on the account, so you have to explain it all again, a total nightmare, avoid them at costs… Read Full Review

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★☆☆☆☆

“How does this company make a profit with such bad...”

Written on: 22/08/2016 by jfHiggins359 (1 review written)

Where do I start? 1) British Gas closed my account by accident without my authorisation. 2) Then they take £1,621 out of my bank account for arrears on the account,without even telling me. 3) I give them new readings from the estimates they were using. Turns out British Gas were charging me over 7 times the amount of energy I was using. They even asked if I was growing some kind of narcotic plants in my attic, to explain why the estimates were so high, as a joke. (seriously!!?? I'm not… Read Full Review

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Pupsicle1's Comment

Written on: 26/08/2016

Similar - kept sending us estimated bills even though we had given several readings, they were not being applied to our account. Spent two hours on the phone with them one day trying to sort it out and explaining that the estimated bills were way more than we could possibly have used. Told us we owed £1800 so we did a u switch and went to another company leaving the British Gas bill in query with the Ombudsman. Told our new supplier what we were being charged by British Gas and they laughed - currently in credit with new supplier paying £70 a month on dual fuel. British Gas are still chasing their money - we keep throwing it back in query.

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★★☆☆☆

“Charging me double because of their bungling!”

Written on: 27/05/2016 by DavidShield15 (1 review written)

After being a British gas customer for over 6 years i get a letter through the post: "This is your final bill, thank you" Having read this I ring them because i havent tried to cancel my gas or electric accounts? Rings British Gas: "Hi i got a letter through the post saying that its my final bill, Im not sure why this is, i never closed my account? I give account details... Rep says: "Oh, its not a problem, we are just combining your accounts into one, so you will have one gas and… Read Full Review

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★☆☆☆☆

“DON'T sign up to BG; If you have, LEAVE as soon as you can”

Written on: 25/03/2016 by 311Sawyer (1 review written)

This is a zero star company if truth be told. I'm someone who should, according to BG's own policies, receive additional help due to vulnerabilities (health/disabilities). Never happens. I've yet to speak to or hear from any employee who engages their brain before opening their mouth. Misleading information, account errors, broken promises, 'advice' that would send me into debt, false claims, delayed response to requests for information etc. This went on and on; with BG offering nothing but… Read Full Review

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★☆☆☆☆

“horrendous!!!”

Written on: 23/03/2016 by Monahan129 (1 review written)

after being left with having to use this overpriced company I would strongly advise to look elsewhere for you to me saying ur energy supply.. this company lied to me saying I was due a refund and as soon I gave them my personal information they sent me another bill after I had paid my final bill... even after meter readings...... use go compare and find a company that will not try and rip you off!!!… Read Full Review

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★☆☆☆☆

“Disgusting treatment after THEIR mistake!”

Written on: 10/03/2016 by 477Lewis-Alt (1 review written)

My letter to the useless BRITISH GAS! On the 10th February I received a visit from an Engineer and what can only be described as a women hating, intimidating Warrant Office to inform me that I have a large debt with British Gas and that pre-payment meters will replace the standard one that I had. This Warrant Officer refused to show me the paperwork when I asked, stating that I would’ve received it and implied that I was lying when I told him I have received no letters from British Gas… Read Full Review

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★☆☆☆☆

“Unable to fix”

Written on: 20/02/2016 by Tommyw484 (1 review written)

I have paid my British Gas subscriptions every month for years, paying as much as £40 a month. I recent time I hardly used them but i had a vanity sink fitted by my sister in laws ex about 6 months ago and he has done a runner. I asked British gas to fix it and they said they could because it was less than 12 months old. If i had lied and said it was 13 months maybe they would have fitted it. I would never recommend them to anyone… Read Full Review

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★☆☆☆☆

“Repair of heating system”

Written on: 26/01/2016 by Nothappy1109 (1 review written)

Booked a repair to heating system on Monday 18th January for Tuesday 12-6 slot. On Tuesday received a call to say unable to attend due to volume of work. Rearrange for Wednesday 20th,appointment carried out and boiler working. Broke down again Saturdays arranged appointment for 12-6. Repair carried out a fuse (the wrong fuse had been used on Wednesday). Your engineer also found a bare wire not noted on Wednesday which was causing the system to short out.The control panel was also broken on the… Read Full Review

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★★★★★

“Always happy British Gas customer”

Written on: 18/01/2016 by 7robins (1 review written)

During cold spell of last week, we had a power cut for a few hours which affected out streets back and front. When power was restored the boiler failed to function. Without heating and hot water very cold , and miserable, called British Gas engineer he found the circuit was gone. As soon as he got the part he fixed it. When I think of the cost of the part and labour I must say the engineer did an excellent job. Very grateful!, I have been a British Gas customer for a very long time… Read Full Review

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★☆☆☆☆

“Appalling customer service, money taken from wrong account”

Written on: 13/01/2016 by Cleo (9 reviews written)

Swapped in December 2015 to British Gas with Money Saving Expert group swap (swapped with them to other energy companies, and never had a problem before), but BG have been appalling. I added new Gas and Elec meter readings online when they were requested by BG. When I signed up, I realised I had input the wrong bank details, so as soon as the account was established by BG, I rang Customer Services to confirm the change of bank details. She confirmed changed in time for first DD and confirmed… Read Full Review

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★★★★★

“New boiler fitted”

Written on: 24/12/2015 by LaineyMcCarty (1 review written)

Had a new boiler put in by British Gas was put in in one day clean and efficient service the lads that put it in were polite quick more expensive then other companies but not by much would strongly recommend them the old boiler was taken away the next day as they said it would no complaints at all… Read Full Review

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★☆☆☆☆

“Appaling bunch of liars, cheats and completely incompedent”

Written on: 25/11/2015 by Furiouswoman (1 review written)

What a disgusting bunch of pirates they are. My story of utter incompetence is a long one so I have made a list: 1. They muck up my tariff - when I was living in rented accommodation and then moved out in June 2013 I rang in to close my account with my final readings expecting a final bill of around £60. Imagine my shock when I received a bill for £853! I contacted British Gas and after some argument during which they suggested it was my fault, I agreed to a payment plan to pay this off. 2. I… Read Full Review

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Cavebear12's Response to Furiouswoman's Review

Written on: 25/03/2016

This doesn't surprise me at all. I gave BG several chances to look at and correct their mistakes. After a 'thorough investigation' (their words), they cut and pasted the incorrect information straight from their original letter and into their 'thorough investigation' letter; still claiming these mistakes as verified correct. My evidence proving otherwise was ignored.
I hope you reported them to the Energy Ombudsman and the Information Commissioners Office. If not, do so NOW.
Best Wishes and Good Luck

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★☆☆☆☆

“Never deal with British Gas”

Written on: 25/11/2015 by AdonisAtkinson275 (1 review written)

On the Tuesday night my Bathroom radiator would not heat, called out British Gas to fix it, they came on Thursday between 1-6 O.K. Just as the engineer pulled away it started to leak (never done it before) rang British Gas made an appointment for Monday between 8-1, engineer never turned up and never rang. I rang them, was on the phone for 20 minutes as they could not locate the engineer, I was told they would give me a call back (never happened) I rang again and the most obnoxious man spoke to… Read Full Review

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