BT 118 500 Reviews

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★☆☆☆☆
1.4 / 5
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Summary

Review your 118 500 Directory Enquiries Service or find whether this is the best Directory Enquiry number for you. With the increasing number of Directory services available determining which comes out Tops can be no less than difficult. Whether it is time taken to answer the call or simply the cost, make comparisons from the reviews below and get dialling.
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Latest Reviews

★☆☆☆☆

“So disgusting!!!!”

Written on: 02/09/2014 by patcha (1 review written)

I was charged £4.17 for rang up only 2 seconds on the first call, the second call I was charged £27.08 for 6.30 mins. total bill is 31.25 for only 6.32 mins. This is the way you treat your customer, BT????? Dishonest and very disgusting!!!!!… Read Full Review

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★★★★★

“so polite!”

Written on: 28/08/2014 by kaHarris318 (1 review written)

I'm quite a frequent user of the service, I called today and got through to an operator She got my number very quickly which I was impressed with, and even offered me more details which were handy, postcode, opening times etc. She was very pleasant and I found out she lived and worked in Bangor ! Lovely place. Fast service, friendly operator and always warned about the pricing before putting through (to a fault, I use it so often I tell them I know, but they say "I'm sorry, I have to tell… Read Full Review

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★☆☆☆☆

“this is worse than theft especially to the elderly”

Written on: 28/08/2014 by LarryWilliamson (1 review written)

3 quid minute and you are kept on line only to be told the number you require is x directory.final cost 8 pound for nothing rip off b.t,no wonder people are moving… Read Full Review

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★★★★★

“excellent service”

Written on: 12/08/2014 by Kerray99 (1 review written)

very polite and courteous. Am always made aware of the call connect charges, so no nasty surprises. calls answered by UK operators who are willing to help with more than just a telephone number… Read Full Review

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Oz2014's Comment

Written on: 13/08/2014

what muppet wrote this!!! seriously do you work for BT???
This is absolutely disgusting and after talking to my nan experiencing the same issue i have found countless reports of this complete rip off from BT over the last 4 years....how is this daylight robbery still happening??????

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★☆☆☆☆

“Outrageous £19 charge for a single 118 500 call.”

Written on: 11/08/2014 by Peterashcroftz52 (1 review written)

I spotted some excessive looking directory enquiry charges on my elderly mother,s phone bill, one for £19.71, two others for £5.38. The £19.71 charge related to a call lasting over 7 minutes. I was suspicious. My mother has no need to find new numbers, but she did ring someone at BT at the time about some over head wires in a nearby tree. I checked the small print of the bt website for their 118 500 charges. They are extortionate if calls last more than a minute. I rang BT to query the… Read Full Review

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★☆☆☆☆

“WHAT A RIP OFF ”

Written on: 24/05/2014 by loSilva476 (1 review written)

3 MINUTES £10.76 WHT THE HELL IS FIRM ABOUT RIPPING OFF US PENSIONERS DAM YOU BT AND ALL YOUR DECIPLES A LIFE OR DEATH MATTER AND RIPPED OFF… Read Full Review

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★☆☆☆☆

“getting the charges revoked”

Written on: 07/05/2014 by rovers95 (1 review written)

To get your call credited call 100 which is free, only works from a landline. 100 operators take directory calls as well. Explain that you did not know the charges or whatever and demand a credit for your call, demand a manager if you have to. Don't let them fob you off saying spesk to your service provider, all they need is the number you made the call from and your name and address which is sent to your provider to revoke the charges. Hope this helps… Read Full Review

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★☆☆☆☆

“ABSOLUTE RIP OFF!!!!”

Written on: 25/04/2014 by DaltonWatkins81 (1 review written)

14.83 for 3 mins!!!! Yes the guy was very helpful but Jesus! That is disgusting and im in disbelief if im honest! !!!!!! .WILL NEVER NEVER USE IT AGAIN! Linda from Bedale… Read Full Review

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★☆☆☆☆

“Absolutely disgraceful”

Written on: 19/04/2014 by Olsonrp250 (1 review written)

Just had my bill from talk talk was charged £18.22 for a 6min call from 118500, totally disgusting, my line rental, broadband and calls on ever usually comes to £26 approx per mth. I couldn't believe my eyes when I had a bill for £45… Read Full Review

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★☆☆☆☆

“RIP OFF UK”

Written on: 14/03/2014 by grumpy73 (1 review written)

My wife used 118500 to find phone number for Brighton Conference centre. I just received my bill and the duration of the call was registered as 3.06mins. Charge £10.160 ever so slightly more that £3.32 per min. I can see it now at Air and sea ports change in the arrival sign from 'Welcome to the UK we hope you enjoy your stay and return some day' to 'Welcome all to rip off UK where we like to empty your wallet or purse as quickly as you arrived' Please note: 'All returners who have no… Read Full Review

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★☆☆☆☆

“£5.50 for 1.41min call”

Written on: 07/02/2014

I couldn't work out why I was getting call charges on my mobile which were so high when I have unlimited calls, I had been out of data range so called the service a couple of times for numbers thinking £1 at the most. They were more than 10 in total. Its cheaper to call a friend with internet access and get them to text the number for you, I am astonished they are allowed to do this. I am sure chat lines are probably cheaper! … Read Full Review

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★☆☆☆☆

“Conning the old”

Written on: 05/02/2014 by Johnytuono (1 review written)

They must know it's usually the old people mainly who fall for this as they were mostly used to all enquiries being free..192, 100 etc. I've amailed the ombudsman, I was fuming at this when I saw it on her bill....a premium rate number is actually cheaper!!! Avoid!… Read Full Review

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★☆☆☆☆

“Disgraceful”

Written on: 28/01/2014

118 500 is absolutely disgusting, my sick 84 year old mother was charged £45 for a 20 minute call. They are absolutely disgusting, I will be disconnecting BT as my landline and telling everyone what a disgraceful company they really are are… Read Full Review

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Johnytuono's Comment

Written on: 05/02/2014

Completely agree! My mum did exactly the same thing (they seem to think these numbers are free). £34 for about 13 minutes. I've email the Ombudsman. Old people are very vulnerable to this!

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★☆☆☆☆

“BT WHAT A DISGRACE”

Written on: 25/01/2014

JUST RECIEVED MY DADS PHONE BILL ON LINE WAS SHOCKED TO SEE ONE CALL WAS £30 for 15 mins looked up the number could not believe it was BT my dad is 81 havent even told him yet never thought BT could stoop so low as to rip the oaps off my god there should be laws againt this but the one good thing is now i know i will be able to cancel BT as will a lot of other people spread the word because i will oh and had to give star to complain what a joke… Read Full Review

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★☆☆☆☆

“What a rip off to find out how to report BT landline...”

Written on: 12/01/2014

Just had my phone bill - 18 quid for 3 calls I made to find out how to report an ongoing fault on a BT landline to someone elses home phone. The fault is still not repaired - my 87 year old mother who is unwell has now been without a phone for 9 days. BT this is disgraceful behaviour all round - what are you up to? Shocking. Hint below says to report something I liked - no sorry absolutely nothing I can possibly think of. Hint below asks what I would have liked to know before I made my… Read Full Review

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★☆☆☆☆

“Absolutely disgusted at this so called service!!”

Written on: 10/01/2014 by Nbowler100 (1 review written)

Have just had my phone bill and was shocked to find two calls to this number totalling over £80 . My stepfather who I live with has made the calls but wasn't aware that if connected the call duration remains on their tariff. What a complete con!! This should be made so much clearer at the beginning of the call that they are going to charge over 50p a minute if they connect your call. An absolute disgrace!!! If I could give this service no stars I would… Read Full Review

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★☆☆☆☆

“cheats "connected" my call!!!!”

Written on: 29/12/2013

I asked 118500 for my local trading standards number and was given a fax number with the wrong area code! Phoned straight back ,asked for a refund. Gave my details to "understanding" BT 118500 operator. She seemed nice but extremely dim and kept me talking for ages whilst attempting to find the number for a second time! [I didn't realise I was paying by the minute!] Got fed up with her trying and she still couldn't find it so I said it doesn't matter and hoped my internet connection was up and… Read Full Review

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★☆☆☆☆

“Absolutely disgusting!!!”

Written on: 03/12/2013 by RichinKSA (1 review written)

My 83 year old mother was put on hold for 12 minutes and then charged over 30 pound for a number. Absolutely disgusting!!!… Read Full Review

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★☆☆☆☆

“Outrageous cost. ”

Written on: 03/12/2013

£5.38 to obtain 1 phone number. Speaks for itself, all I need to add is that I won't be using this number again and will go out of my way to prevent other people using it !!… Read Full Review

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★☆☆☆☆

“Wrong phone number”

Written on: 27/11/2013

Called to get the number of a restaurant. Called this number over and over again but got no answer. Waited til I got home and checked online and found out they had given me the wrong number. But how do you claim their charge back! If you call them to discuss you end up paying again!… Read Full Review

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Rovers95's Comment

Written on: 09/05/2014

Call 100; it's free and the same operators take 118500

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