118 118 Reviews - www.118.com

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★☆☆☆☆
1.2 / 5
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  • Value For Money

Summary

Review your 118 118 Directory Enquiries Service or find whether this is the best number for you. With the increasing number of services available determining which comes out top can be difficult. Whether it is time taken to answer the call or simply the cost, make comparisons from the reviews below and get dialling.
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Latest Reviews

★☆☆☆☆

“Horrified by cost of 4 min call ”

Written on: 03/09/2014 by DelilahYoung (1 review written)

I have just had my O2 bill which gives the cost of a 4.08 min local call via 118118 as £17.00. stified.I really cannot see how this cost can be ju… Read Full Review

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★☆☆☆☆

“RIP OFF Organisation”

Written on: 31/08/2014 by Salisbury277 (1 review written)

Immediately after a car accident needed to contact insurers and stupidly I agreed to let them put me through - what a huge ripoff in charges. UNDER NO CIRCUMSTANCES use this organisation! 1 star because cleverly no stars is not an option… Read Full Review

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★☆☆☆☆

“Extortionate charge”

Written on: 29/08/2014

Recently charged £8.96 on my BT bill on 118 118 for a local number that I wrote down and dialled myself. Disgusted!… Read Full Review

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★☆☆☆☆

“CALL CHARGE”

Written on: 18/08/2014

I HAD TO MAKE A SIMPLE REQUEST FOR A TELEPHONE NUMBER AND FOUND OUT THAT I WAS CHARGED OVER £ 8 FOR THE SERVICE. DON'T KNOW HOW SUCH CHARGES CAN BE JUSTIFIED. ONCE BITTEN TWICE SHY… Read Full Review

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★☆☆☆☆

“Total Robbery”

Written on: 10/08/2014 by 149McCormack (1 review written)

When is this company going to be shut down? It's nothing but a rip-off and why anyone would respond to their pathetic advertisements is beyond me… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 10/08/2014 by trev45 (1 review written)

I was charged £5.570 for less than a minute and given the wrong phone number. Additionally when I complained about the error was charged another £5.570. Guess what the bloody second number was also incorrect and a further call about their incompetents cost £11.540 a total of £22.68 for 6.6 minutes. Who do I make the complain to without incurring further cost. … Read Full Review

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★☆☆☆☆

“Outrageous charges”

Written on: 10/08/2014

Was charged £32 for three calls to 118118 on my O2 mobile totally unjustifiable . They cleverly don't tell you the cost when you call. Don't use this service… Read Full Review

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★☆☆☆☆

“Where are the regulators?????????????????????????????”

Written on: 06/08/2014 by PedroHodges (1 review written)

My wife had a friend round and rang 118118 for the number of an Indian restaurant for a take-away. The number they put her through to was wrong so she rang back and was then put through to the correct number and was told she would not be charged for the first call. We were billed £4.98 for the first call and £8.27 for the second. This company relies on peoples trust that such a well known company will charge a fair price. By bombarding us with clever subliminal advertising most of us don`t… Read Full Review

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★☆☆☆☆

“Outrageous”

Written on: 24/07/2014 by Zavieri40 (1 review written)

Charged £44 for a 20 minute call - had no idea that when they said "shall we put you through?" I was then being charged at £1.99 per minute. Will never use the service again and as a teacher of large groups of students in a business school, will make sure none of them does so either… Read Full Review

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★☆☆☆☆

“Too expensive to justify”

Written on: 08/07/2014 by Alvine453 (1 review written)

I have never been charged such a huge amount. A 6 minute call cost £26. How can any company charge that. Disgusting and will never never use again… Read Full Review

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★☆☆☆☆

“£200 phone bill from calling them ONCE!!!!”

Written on: 07/07/2014 by DamienDonnelly (1 review written)

I used this service on my phone to get a number, i was asked if i wanted to be connected to the number, however, i was not told that i would be charged extortionate amounts for this call. I spoke for over an hour and was charged £193.87 for a call that would normally be free with my minutes. DISGRACEFUL, IMMORAL, UNETHICAL!!!!!! Think they're being smart but in the long run it will cost them!… Read Full Review

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★☆☆☆☆

“APPALLING”

Written on: 06/07/2014 by SkylaLloyd441 (1 review written)

Disgusting service. Charged £8.00 plus VAT for a 2 min call . DO NOT USE !… Read Full Review

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★☆☆☆☆

“rubbish”

Written on: 04/07/2014 by sully144i (1 review written)

asked for a pizza company and they put phone down without phone number,so tried again spelt out company then i was cut off half way through spelling town........would never uswe ever again ignorant… Read Full Review

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★☆☆☆☆

“disgusting charges not told”

Written on: 30/06/2014 by makerpace3 (1 review written)

i think 118 118 are an absolute disgusting service , i recieved a very high phone bill which stated i made a 35 minute call to 118118 why would i do that? iI was charged 77.20p for this call , how do i complain to get this sorted i cannot afford this kind of money please please help… Read Full Review

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★☆☆☆☆

“annoying”

Written on: 25/06/2014 by Blair76 (1 review written)

look 118, your service is very useful, i have used it on several occasions in the past. but your advert is very irritating half the time i can't even make sense of it, i think it would be a lot better if you changed it. due to your advert i am no longer going to call 118 118 everyone i have spoke with feels the same, change the advert to something a little better if you want some more customers… Read Full Review

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★☆☆☆☆

“118118”

Written on: 21/05/2014 by markajbetts1 (1 review written)

I had no idea the cost, was not informed connected for 38mins £86, these people need locking up, i can't beleave this company can get away with this, so angry xxxxxxxxxxxxxxxxxxxx AVOID… Read Full Review

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★☆☆☆☆

“118 118 review”

Written on: 17/05/2014 by James9911 (1 review written)

We phoned NHS Direct due to my husband having chest pains,has we all know how busy the ambulance service are. To my disgust a charge of £41 for a 15min call. I could have had a taxi for half that return. Please never use this site, total rip off. No option for no stars or a minus… Read Full Review

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★☆☆☆☆

“Absolute Theft! Disgusted”

Written on: 08/05/2014 by Jordan54 (1 review written)

Unbelievable 47 pounds for a12 minute call this should be outlawed! … Read Full Review

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★☆☆☆☆

“Scandalous overcharging”

Written on: 17/04/2014

£6.09 for a 2 minute call!!!!! My first, and last ever, use of this "service"… Read Full Review

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★☆☆☆☆

“Rip off scam line”

Written on: 12/04/2014 by KennyEdmondson406 (1 review written)

When they get the number wrong and you ask to be put through to customer service, they keep you on hold 8 minutes or so, but do not tell you that you are still being charged premium rate whilst on hold for their so-called "customer service". You end up being charged £25 just for some nameless call-centre to say "sorry about that". I don't know how the senior management sleep at night… Read Full Review

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