118 118 Reviews - www.118.com

Click here if this is your business
★☆☆☆☆
1.2 / 5
6% of users recommend this
Click here if this is your business
  • Value For Money

Summary

Review your 118 118 Directory Enquiries Service or find whether this is the best number for you. With the increasing number of services available determining which comes out top can be difficult. Whether it is time taken to answer the call or simply the cost, make comparisons from the reviews below and get dialling.
? Ask our helpful community of experts about this product or company
118 118 www.118.com - Ask a question now

Media Gallery for 118 118 www.118.com

118 118 www.118.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Outrageous”

Written on: 24/07/2014 by Zavieri40 (1 review written)

Charged £44 for a 20 minute call - had no idea that when they said "shall we put you through?" I was then being charged at £1.99 per minute. Will never use the service again and as a teacher of large groups of students in a business school, will make sure none of them does so either… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Too expensive to justify”

Written on: 08/07/2014 by Alvine453 (1 review written)

I have never been charged such a huge amount. A 6 minute call cost £26. How can any company charge that. Disgusting and will never never use again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“£200 phone bill from calling them ONCE!!!!”

Written on: 07/07/2014 by DamienDonnelly (1 review written)

I used this service on my phone to get a number, i was asked if i wanted to be connected to the number, however, i was not told that i would be charged extortionate amounts for this call. I spoke for over an hour and was charged £193.87 for a call that would normally be free with my minutes. DISGRACEFUL, IMMORAL, UNETHICAL!!!!!! Think they're being smart but in the long run it will cost them!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“APPALLING”

Written on: 06/07/2014 by SkylaLloyd441 (1 review written)

Disgusting service. Charged £8.00 plus VAT for a 2 min call . DO NOT USE !… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“rubbish”

Written on: 04/07/2014 by sully144i (1 review written)

asked for a pizza company and they put phone down without phone number,so tried again spelt out company then i was cut off half way through spelling town........would never uswe ever again ignorant… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“disgusting charges not told”

Written on: 30/06/2014 by makerpace3 (1 review written)

i think 118 118 are an absolute disgusting service , i recieved a very high phone bill which stated i made a 35 minute call to 118118 why would i do that? iI was charged 77.20p for this call , how do i complain to get this sorted i cannot afford this kind of money please please help… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“annoying”

Written on: 25/06/2014 by Blair76 (1 review written)

look 118, your service is very useful, i have used it on several occasions in the past. but your advert is very irritating half the time i can't even make sense of it, i think it would be a lot better if you changed it. due to your advert i am no longer going to call 118 118 everyone i have spoke with feels the same, change the advert to something a little better if you want some more customers… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“118118”

Written on: 21/05/2014 by markajbetts1 (1 review written)

I had no idea the cost, was not informed connected for 38mins £86, these people need locking up, i can't beleave this company can get away with this, so angry xxxxxxxxxxxxxxxxxxxx AVOID… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“118 118 review”

Written on: 17/05/2014 by James9911 (1 review written)

We phoned NHS Direct due to my husband having chest pains,has we all know how busy the ambulance service are. To my disgust a charge of £41 for a 15min call. I could have had a taxi for half that return. Please never use this site, total rip off. No option for no stars or a minus… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolute Theft! Disgusted”

Written on: 08/05/2014 by Jordan54 (1 review written)

Unbelievable 47 pounds for a12 minute call this should be outlawed! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Scandalous overcharging”

Written on: 17/04/2014

£6.09 for a 2 minute call!!!!! My first, and last ever, use of this "service"… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rip off scam line”

Written on: 12/04/2014 by KennyEdmondson406 (1 review written)

When they get the number wrong and you ask to be put through to customer service, they keep you on hold 8 minutes or so, but do not tell you that you are still being charged premium rate whilst on hold for their so-called "customer service". You end up being charged £25 just for some nameless call-centre to say "sorry about that". I don't know how the senior management sleep at night… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“One star is to much. My 80 year old father needed a...”

Written on: 31/03/2014 by SaigeScott (1 review written)

One star is to much. My 80 year old father needed a No urgently, which 118 118 provided. They then offered to put the call through for him. A 17min call, including finding the No, cost him £38! This call would have been free if he had dialed it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rip Off Beware!”

Written on: 29/03/2014

118118 charged me £6.08 for a 2 minute call. I will never phone this type of service again. I will inform my family and friends of my unsavory experience in the hope that they will not be taken in the same way. These people are taking advantage of a legacy left to them by the original B.T. service, as a consequence of their unscrupulous profiteering they will go out of business and finish off telephone inquiry services for good. It's ridiculous to be expected to pay these sums to simply be… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dodge64's Comment

Written on: 08/04/2014

I was changed 8 pound for 1 minute never again rip of

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Would like to rate as minus! Rip off!”

Written on: 19/03/2014 by Finnegan71 (1 review written)

In the last week I have had to use 118 118 & had no idea of the charges.. obviously I do now! What an absolute rip off, how on earth can this be so, how on earth can they get away with this! Duration 00.00:52 - £4.167 & 00.02:42 £11.25 absolutely scandalous! I have to agree with one of the other reviews this makes out to be a british company & they are just purely ripping the british publice off! Would not recommend to anyone, the government should certainly assist on this one... there… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolute Rip Off...Doesn't even deserve one star”

Written on: 16/03/2014 by AmandaLH (1 review written)

The title sayes it all - I was charged £3.92 for obtaining one telephone number lasting no more than 15 seconds by dailing 118118. DEFINITELY don't recommend or use… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“robbing bar stools”

Written on: 01/03/2014 by Kiana247 (1 review written)

Il be recommending people NOT to use these service im so annoyed that they could charge so much for a 2 min call! Iv already warned my Facebook pals and be telling everybody else I know. From a very angry lady grrrrrrr!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“RIP-OFF MERCHANTS!”

Written on: 28/02/2014 by SeriouslyPDoff (1 review written)

DO NOT USE THIS COMPANY, EVER! They should be ashamed of themselves. My mum stupidly used it for a two numbers she needed but could not see in the paper directory and it cost her £3.92 per call. Nearly £8 for two numbers she could have found online for free if she'd taken the time to look. I know it's not as bad as some on here but I think it's disgraceful, especially as you are NOT WARNED OF THE COST before deciding to go ahead. Well, mum and everyone else we know will never use 118118… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“£14 for 3 minutes and they didn't even get me a number!”

Written on: 05/02/2014

As Above ^^^^^^^^^^^^^^^^^^^^^!! I would have given Zero for overall rating, Zero for value, but the site would not let me! They seem to have no idea how to use the system to find a number… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Wouldn't recommend to my worst enemy.....perhaps I will!!!”

Written on: 05/02/2014 by ukbirdflu (3 reviews written)

Got a letter from Virgin Media saying their directory enquires is 118180 and its free to Virgin line users. It also warn that 4 calls to 118118 would cost £14.32, I said that cannot be right so I looked up 118118's website and it is true, a one minute call according to the site "Most landlines £1.59 per call plus £1.99 per minute (minimum 60 second charge)." If you have virgin line its free to call 118180… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview