118 118 Reviews - www.118.com

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★☆☆☆☆
1.2 / 5
6% of users recommend this
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  • Value For Money

Summary

Review your 118 118 Directory Enquiries Service or find whether this is the best number for you. With the increasing number of services available determining which comes out top can be difficult. Whether it is time taken to answer the call or simply the cost, make comparisons from the reviews below and get dialling.
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Latest Reviews

★☆☆☆☆

“Dont ever use them”

Written on: 11/12/2014

118118 directory enquiry charged me £19.60 for a number directory in Ireland. The telephone advisor was adamant to keep me on the line for 5 minutes even thou she could not find the contact number within the 1st attempt. After I told her that I need to cut the conversation she kept on making unnecessary recommendations. Very appalling and such a rip off in my experience. My telephone bill has now doubled this month due to this 118118 service usage. The company have a budget for expensive TV… Read Full Review

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★☆☆☆☆

“DAY LIGHT ROBBERY”

Written on: 29/11/2014 by HaleighShort (1 review written)

£12.24 for 3 mintute call. Was NOT made aware of charges for putting through the call. Disgusting company… Read Full Review

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★☆☆☆☆

“I think this company is a complete rip-off !! I was...”

Written on: 22/11/2014 by ycRamos51 (1 review written)

I think this company is a complete rip-off !! I was charged 56 pounds for a 20min call to the RSPCA. I dont accept this and will be taking advice… Read Full Review

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★☆☆☆☆

“Rip off Britain ”

Written on: 13/11/2014 by Sheaz201 (1 review written)

I've just had my monthly bill through and have been charged £5.83 for 1 minute and 24 seconds... Think we need directory inquires to be regulated like all the other fat cat company who rip us off. Watchdog here we come... Disgraceful Hope I don't get charged for writing this review. Overall rating is zero star… Read Full Review

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★☆☆☆☆

“£50 for a 18.49 minute call!!!! Not made aware of the...”

Written on: 11/11/2014 by MylaScott1978 (1 review written)

£50 for a 18.49 minute call!!!! Not made aware of the fact that asking for the call to be connected meant that the charge would continue at the 118 118 rate,and not revert back to the normal BT charges. I would like this company to be called to account for lack of clarification of their charges. Never again will I use this "service"… Read Full Review

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★☆☆☆☆

“Charlatans - pure and simple”

Written on: 24/10/2014 by Amacdee (1 review written)

What can I possibly add that hasnt already been said ? Charging for finding a number is understandable but not telling punters they're also being charged for every second of the call at exorbitant rates makes this the No 1 scam right now. I intend setting up a Change.org petition in order to obtain 100k signatures and present to this lame duck government in the hope they'll do something about this shameful and shoddy practice… Read Full Review

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★☆☆☆☆

“too expensive”

Written on: 24/10/2014 by AronArcher (1 review written)

2 minutes and 5 seconds, charged me £9.59 . will never use again… Read Full Review

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★☆☆☆☆

“Complete ripoff - Stay Clear”

Written on: 23/10/2014 by hrFreeman156 (1 review written)

A charge of £6.05 for a call of 1min, 40 seconds. Shame on you. Totally unethical and unwarranted… Read Full Review

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★☆☆☆☆

“Total rip off”

Written on: 21/10/2014 by Carmeny109 (1 review written)

over £5 just to get through to them. Do not use. Should be banned… Read Full Review

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★☆☆☆☆

“Shocking treatement of vulnerable people.”

Written on: 16/10/2014 by Santos5 (1 review written)

I used 118118 after someone had hurled a brick through my window. The culprits had scarpered and I did not see any point in a 999 call but I had to report to the local police as needed urgent authority from the insurance for a glazier. I was very shaken as had been sitting by the window so called 118118 to put me through to local police station. A call that lasted 6 minutes has cost me £22.90. I am more furious with them than I am with the kids who did the damage in the first place. Appalling… Read Full Review

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★☆☆☆☆

“Ridiculous”

Written on: 02/10/2014 by CloeBurgess1945 (1 review written)

Called for a number in an emergency was advised it was £2.57 put through to the number no reply total bill £18.26 ridiculous and should be illegal… Read Full Review

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★☆☆☆☆

“Ridiculous!!!!”

Written on: 28/09/2014 by CarleyChapman204 (1 review written)

I was on the phone to this number only as a matter of urgency in the early hours of the morning as I had no other option but never did I expect to pay £30 for literally 3 minutes worth of call time - the worst thing is the operators seem to have some form of verbal deficiency - obviously to prolong the call as long as possible. You're better off call the police than this number - although they're probably not much help either… Read Full Review

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★☆☆☆☆

“Day Light Robbery”

Written on: 20/09/2014

I rang 118118 and asked for a number and got put through to the number I was only on the phone a very short while and it cost me over £35.  I will never ring them ever again and would advise any one else to do the same. its a disgrace… Read Full Review

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★☆☆☆☆

“do not use!”

Written on: 19/09/2014

Calls were made from a landline by the grandkids while we were out - 3 calls, 2 @ £8.96 and 1 @£5.68 of less than 6 mins total duration.They had no idea of what they would cost as this wasn't clearly explained.This is totally immoral and we should have the option of giving no stars. Those ridiculous adverts are attractive to kids but the operators should make v sure that parents' permission is given before going ahead with calls from youngsters. How can these charges be justified and why… Read Full Review

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★☆☆☆☆

“Criminally excessive charges”

Written on: 17/09/2014 by Stephens1945 (1 review written)

I saw that my direct debit to my Virgin Home Media was way over the normal bill and I accused my kids of downloading too much data over the broadband. When I checked the bill I found out that the real culprit was 118118 with charges of £40 + VAT for 3 calls. One call of 17 minutes cost £30 + VAT. Turns out my other half had phoned 118118 for numbers and then had made the mistake of agreeing for them to put him through. I already knew not to do this but I had no ides how bad it was. Surely… Read Full Review

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★☆☆☆☆

“Horrified by cost of 4 min call ”

Written on: 03/09/2014 by DelilahYoung (1 review written)

I have just had my O2 bill which gives the cost of a 4.08 min local call via 118118 as £17.00. stified.I really cannot see how this cost can be ju… Read Full Review

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★☆☆☆☆

“RIP OFF Organisation”

Written on: 31/08/2014 by Salisbury277 (1 review written)

Immediately after a car accident needed to contact insurers and stupidly I agreed to let them put me through - what a huge ripoff in charges. UNDER NO CIRCUMSTANCES use this organisation! 1 star because cleverly no stars is not an option… Read Full Review

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★☆☆☆☆

“Extortionate charge”

Written on: 29/08/2014

Recently charged £8.96 on my BT bill on 118 118 for a local number that I wrote down and dialled myself. Disgusted!… Read Full Review

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★☆☆☆☆

“CALL CHARGE”

Written on: 18/08/2014

I HAD TO MAKE A SIMPLE REQUEST FOR A TELEPHONE NUMBER AND FOUND OUT THAT I WAS CHARGED OVER £ 8 FOR THE SERVICE. DON'T KNOW HOW SUCH CHARGES CAN BE JUSTIFIED. ONCE BITTEN TWICE SHY… Read Full Review

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★☆☆☆☆

“Total Robbery”

Written on: 10/08/2014 by 149McCormack (1 review written)

When is this company going to be shut down? It's nothing but a rip-off and why anyone would respond to their pathetic advertisements is beyond me… Read Full Review

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