118 118 Reviews - www.118.com

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★☆☆☆☆
1.2 / 5
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Summary

Review your 118 118 Directory Enquiries Service or find whether this is the best number for you. With the increasing number of services available determining which comes out top can be difficult. Whether it is time taken to answer the call or simply the cost, make comparisons from the reviews below and get dialling.
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Latest Reviews

★☆☆☆☆

“How can they be allowed to operate?”

Written on: 30/07/2015 by 388Grant (1 review written)

118118 have charged me £8.96 for an 81 second call. These reviews go back more than 10 years. OFFCOM must be useless not to have closed them down years ago… Read Full Review

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★☆☆☆☆

“rip off artists”

Written on: 12/07/2015 by stuartclarke121 (1 review written)

where do i start i can just not belive this company can get away with ripping off old people out of there savings with no remorse or regret,they have just charged my 80yr old mother £153 for 6 calls ,they realy are the worst company ive ever come across this needs to be made agaist the law please share the word and lets get this stopped and taken down and shame on ITV for promoting them… Read Full Review

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★☆☆☆☆

“would it be possible to take these jerks to the small...”

Written on: 26/06/2015 by mellyphoo (1 review written)

would it be possible to take these jerks to the small claims court. in my case it is only for about £14. This must be as close as you can get to money laundering. Now the sods are selling money at ridiculous rates, can you imagine the mess you would get yourself in with them. They would end up taking your house off you!! Part of the Wonga group perhaps.Get on to your local MP during their gin swilling breaks and see what they say.Part o of the new British business culture, do they teach… Read Full Review

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★☆☆☆☆

“waste of time”

Written on: 22/05/2015 by KarterCox (1 review written)

I keep going back to them when I can find no other or the network I am on will only allow them. I never get what I want & they are expensive. If you ask for "Premier Inn Southampton West" you will be asked, which town? I have been asked to spell London for them & Manchester. This is because the person on the other end of the phone is not in the U.K. You may as well try to buy a washing machine in the green grocers… Read Full Review

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★☆☆☆☆

“Hopeless rip off should be outlawed”

Written on: 19/05/2015

£12 plus to find a locksmith in Littlehampton, West Sussex and they put us through to somewhere in London and then Manchester. Thick as planks, maybe geography lessons would help. Should be outlawed… Read Full Review

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★☆☆☆☆

“Total rip off.”

Written on: 22/04/2015 by Edwards116 (1 review written)

Rip off, £7.00 for 1 minute 23 seconds and no number! I want my money back… Read Full Review

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★☆☆☆☆

“Dreadful - are OFCOM asleep?”

Written on: 04/03/2015 by Hewittce213 (1 review written)

Just seen a £30+ bill for using these people for 10 minutes - I assume my daughter didn't realise how unpleasant these people are. What are OFCOM playing at?… Read Full Review

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★☆☆☆☆

“Was charged £20.62 for a five minute phone call?...”

Written on: 08/02/2015 by jo398 (1 review written)

Was charged £20.62 for a five minute phone call? That's more than my actual phone plan! Why on earth do they think that is fair, will never use or recommend them to anyone...PS if you get that much money spend it wisely on your adverts because they're RUBBISH… Read Full Review

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★☆☆☆☆

“Don't get taken in by their advertising”

Written on: 28/01/2015 by Campbell429 (1 review written)

I was charged £8.96 for two min call, thank goodness I did not let them connect me, there is no need for such high pricing, will definitely not use ever again… Read Full Review

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★☆☆☆☆

“Cost ”

Written on: 20/01/2015 by 408Johnston (1 review written)

Why am I charged over £7 for one request for a UK number from a sky phone number? Totally overcharged!… Read Full Review

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★☆☆☆☆

“Dont ever use them”

Written on: 11/12/2014

118118 directory enquiry charged me £19.60 for a number directory in Ireland. The telephone advisor was adamant to keep me on the line for 5 minutes even thou she could not find the contact number within the 1st attempt. After I told her that I need to cut the conversation she kept on making unnecessary recommendations. Very appalling and such a rip off in my experience. My telephone bill has now doubled this month due to this 118118 service usage. The company have a budget for expensive TV… Read Full Review

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★☆☆☆☆

“DAY LIGHT ROBBERY”

Written on: 29/11/2014 by HaleighShort (1 review written)

£12.24 for 3 mintute call. Was NOT made aware of charges for putting through the call. Disgusting company… Read Full Review

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★☆☆☆☆

“I think this company is a complete rip-off !! I was...”

Written on: 22/11/2014 by ycRamos51 (1 review written)

I think this company is a complete rip-off !! I was charged 56 pounds for a 20min call to the RSPCA. I dont accept this and will be taking advice… Read Full Review

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★☆☆☆☆

“Rip off Britain ”

Written on: 13/11/2014 by Sheaz201 (1 review written)

I've just had my monthly bill through and have been charged £5.83 for 1 minute and 24 seconds... Think we need directory inquires to be regulated like all the other fat cat company who rip us off. Watchdog here we come... Disgraceful Hope I don't get charged for writing this review. Overall rating is zero star… Read Full Review

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★☆☆☆☆

“£50 for a 18.49 minute call!!!! Not made aware of the...”

Written on: 11/11/2014 by MylaScott1978 (1 review written)

£50 for a 18.49 minute call!!!! Not made aware of the fact that asking for the call to be connected meant that the charge would continue at the 118 118 rate,and not revert back to the normal BT charges. I would like this company to be called to account for lack of clarification of their charges. Never again will I use this "service"… Read Full Review

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★☆☆☆☆

“Charlatans - pure and simple”

Written on: 24/10/2014 by Amacdee (1 review written)

What can I possibly add that hasnt already been said ? Charging for finding a number is understandable but not telling punters they're also being charged for every second of the call at exorbitant rates makes this the No 1 scam right now. I intend setting up a Change.org petition in order to obtain 100k signatures and present to this lame duck government in the hope they'll do something about this shameful and shoddy practice… Read Full Review

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★☆☆☆☆

“too expensive”

Written on: 24/10/2014 by AronArcher (1 review written)

2 minutes and 5 seconds, charged me £9.59 . will never use again… Read Full Review

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★☆☆☆☆

“Complete ripoff - Stay Clear”

Written on: 23/10/2014 by hrFreeman156 (1 review written)

A charge of £6.05 for a call of 1min, 40 seconds. Shame on you. Totally unethical and unwarranted… Read Full Review

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★☆☆☆☆

“Total rip off”

Written on: 21/10/2014 by Carmeny109 (1 review written)

over £5 just to get through to them. Do not use. Should be banned… Read Full Review

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★☆☆☆☆

“Shocking treatement of vulnerable people.”

Written on: 16/10/2014 by Santos5 (1 review written)

I used 118118 after someone had hurled a brick through my window. The culprits had scarpered and I did not see any point in a 999 call but I had to report to the local police as needed urgent authority from the insurance for a glazier. I was very shaken as had been sitting by the window so called 118118 to put me through to local police station. A call that lasted 6 minutes has cost me £22.90. I am more furious with them than I am with the kids who did the damage in the first place. Appalling… Read Full Review

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