118 118 Reviews - www.118.com

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★☆☆☆☆
1.2 / 5
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  • Value For Money

Summary

Review your 118 118 Directory Enquiries Service or find whether this is the best number for you. With the increasing number of services available determining which comes out top can be difficult. Whether it is time taken to answer the call or simply the cost, make comparisons from the reviews below and get dialling.
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Latest Reviews

★☆☆☆☆

“Shocking treatement of vulnerable people.”

Written on: 16/10/2014 by Santos5 (1 review written)

I used 118118 after someone had hurled a brick through my window. The culprits had scarpered and I did not see any point in a 999 call but I had to report to the local police as needed urgent authority from the insurance for a glazier. I was very shaken as had been sitting by the window so called 118118 to put me through to local police station. A call that lasted 6 minutes has cost me £22.90. I am more furious with them than I am with the kids who did the damage in the first place. Appalling… Read Full Review

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★☆☆☆☆

“Ridiculous”

Written on: 02/10/2014 by CloeBurgess1945 (1 review written)

Called for a number in an emergency was advised it was £2.57 put through to the number no reply total bill £18.26 ridiculous and should be illegal… Read Full Review

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★☆☆☆☆

“Ridiculous!!!!”

Written on: 28/09/2014 by CarleyChapman204 (1 review written)

I was on the phone to this number only as a matter of urgency in the early hours of the morning as I had no other option but never did I expect to pay £30 for literally 3 minutes worth of call time - the worst thing is the operators seem to have some form of verbal deficiency - obviously to prolong the call as long as possible. You're better off call the police than this number - although they're probably not much help either… Read Full Review

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★☆☆☆☆

“Day Light Robbery”

Written on: 20/09/2014

I rang 118118 and asked for a number and got put through to the number I was only on the phone a very short while and it cost me over £35.  I will never ring them ever again and would advise any one else to do the same. its a disgrace… Read Full Review

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★☆☆☆☆

“do not use!”

Written on: 19/09/2014

Calls were made from a landline by the grandkids while we were out - 3 calls, 2 @ £8.96 and 1 @£5.68 of less than 6 mins total duration.They had no idea of what they would cost as this wasn't clearly explained.This is totally immoral and we should have the option of giving no stars. Those ridiculous adverts are attractive to kids but the operators should make v sure that parents' permission is given before going ahead with calls from youngsters. How can these charges be justified and why… Read Full Review

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★☆☆☆☆

“Criminally excessive charges”

Written on: 17/09/2014 by Stephens1945 (1 review written)

I saw that my direct debit to my Virgin Home Media was way over the normal bill and I accused my kids of downloading too much data over the broadband. When I checked the bill I found out that the real culprit was 118118 with charges of £40 + VAT for 3 calls. One call of 17 minutes cost £30 + VAT. Turns out my other half had phoned 118118 for numbers and then had made the mistake of agreeing for them to put him through. I already knew not to do this but I had no ides how bad it was. Surely… Read Full Review

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★☆☆☆☆

“Horrified by cost of 4 min call ”

Written on: 03/09/2014 by DelilahYoung (1 review written)

I have just had my O2 bill which gives the cost of a 4.08 min local call via 118118 as £17.00. stified.I really cannot see how this cost can be ju… Read Full Review

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★☆☆☆☆

“RIP OFF Organisation”

Written on: 31/08/2014 by Salisbury277 (1 review written)

Immediately after a car accident needed to contact insurers and stupidly I agreed to let them put me through - what a huge ripoff in charges. UNDER NO CIRCUMSTANCES use this organisation! 1 star because cleverly no stars is not an option… Read Full Review

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★☆☆☆☆

“Extortionate charge”

Written on: 29/08/2014

Recently charged £8.96 on my BT bill on 118 118 for a local number that I wrote down and dialled myself. Disgusted!… Read Full Review

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★☆☆☆☆

“CALL CHARGE”

Written on: 18/08/2014

I HAD TO MAKE A SIMPLE REQUEST FOR A TELEPHONE NUMBER AND FOUND OUT THAT I WAS CHARGED OVER £ 8 FOR THE SERVICE. DON'T KNOW HOW SUCH CHARGES CAN BE JUSTIFIED. ONCE BITTEN TWICE SHY… Read Full Review

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★☆☆☆☆

“Total Robbery”

Written on: 10/08/2014 by 149McCormack (1 review written)

When is this company going to be shut down? It's nothing but a rip-off and why anyone would respond to their pathetic advertisements is beyond me… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 10/08/2014 by trev45 (1 review written)

I was charged £5.570 for less than a minute and given the wrong phone number. Additionally when I complained about the error was charged another £5.570. Guess what the bloody second number was also incorrect and a further call about their incompetents cost £11.540 a total of £22.68 for 6.6 minutes. Who do I make the complain to without incurring further cost. … Read Full Review

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★☆☆☆☆

“Outrageous charges”

Written on: 10/08/2014

Was charged £32 for three calls to 118118 on my O2 mobile totally unjustifiable . They cleverly don't tell you the cost when you call. Don't use this service… Read Full Review

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★☆☆☆☆

“Where are the regulators?????????????????????????????”

Written on: 06/08/2014 by PedroHodges (1 review written)

My wife had a friend round and rang 118118 for the number of an Indian restaurant for a take-away. The number they put her through to was wrong so she rang back and was then put through to the correct number and was told she would not be charged for the first call. We were billed £4.98 for the first call and £8.27 for the second. This company relies on peoples trust that such a well known company will charge a fair price. By bombarding us with clever subliminal advertising most of us don`t… Read Full Review

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★☆☆☆☆

“Outrageous”

Written on: 24/07/2014 by Zavieri40 (1 review written)

Charged £44 for a 20 minute call - had no idea that when they said "shall we put you through?" I was then being charged at £1.99 per minute. Will never use the service again and as a teacher of large groups of students in a business school, will make sure none of them does so either… Read Full Review

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★☆☆☆☆

“Too expensive to justify”

Written on: 08/07/2014 by Alvine453 (1 review written)

I have never been charged such a huge amount. A 6 minute call cost £26. How can any company charge that. Disgusting and will never never use again… Read Full Review

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★☆☆☆☆

“£200 phone bill from calling them ONCE!!!!”

Written on: 07/07/2014 by DamienDonnelly (1 review written)

I used this service on my phone to get a number, i was asked if i wanted to be connected to the number, however, i was not told that i would be charged extortionate amounts for this call. I spoke for over an hour and was charged £193.87 for a call that would normally be free with my minutes. DISGRACEFUL, IMMORAL, UNETHICAL!!!!!! Think they're being smart but in the long run it will cost them!… Read Full Review

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★☆☆☆☆

“APPALLING”

Written on: 06/07/2014 by SkylaLloyd441 (1 review written)

Disgusting service. Charged £8.00 plus VAT for a 2 min call . DO NOT USE !… Read Full Review

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★☆☆☆☆

“rubbish”

Written on: 04/07/2014 by sully144i (1 review written)

asked for a pizza company and they put phone down without phone number,so tried again spelt out company then i was cut off half way through spelling town........would never uswe ever again ignorant… Read Full Review

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★☆☆☆☆

“disgusting charges not told”

Written on: 30/06/2014 by makerpace3 (1 review written)

i think 118 118 are an absolute disgusting service , i recieved a very high phone bill which stated i made a 35 minute call to 118118 why would i do that? iI was charged 77.20p for this call , how do i complain to get this sorted i cannot afford this kind of money please please help… Read Full Review

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