Summary
Average Ratings for N Power
- Value for Money
- Overall rating
22 Reviews For N Power
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Guest 18th Nov 2009
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Npower became expensive so I switched to another supplier - that was 3 months ago and am still waiting for £350 they owe me in overestimated bills. Each time I ring they don't know whats happened but assure me the money will be in my bank in 3 to 5 days - as you escalate the complaint they become ruder. Would never use them again and CERTAINLY don't recommend them to others. The only reason they advertise cheap is by creating new tarifs that are cheaper but as an existing customer you can't be put on the new tarif. They are criminals and should be investigated as such
- Read Guest's full review and ratings (104 words)
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Guest 31st Mar 2009
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N POWER. well where can i start, we received a bill for nearly £400 which i nearly fainted, we only live in a small 1 bedroom flat, i rang up to query this only to be told that our bills had been estimated since 2007, i then explained that we always pay quite substantial bills we pay when the bill arrives, anyway the person was quite adamant that we should give them a meter reading which i did straight away we then received an amended bill that came to over £500 i was so shocked i ra ...- Read Guest's review (213 words)
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Guest 17th Oct 2008
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I have moved house 5 times in the last 9 years, and everytime i have taken Npower with me. I paid by direct debit, which was the best option for me and had no problems. Now, actually after my husband and i finally bought our first house together i informed npower that i would be moving house, i gave the date i was moving, the readings from the old flat, and more importantly the method of payment. I was told, no problem, even got a letter welcoming me to Npower. Then... I got a quartley bill. It ...- Read Guest's review (305 words)
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Guest 6th Aug 2008
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I found them to be slow to answer phone
Unclear bills
Infrequent meter reading and billing making it difficult to budget- Read Guest's review (21 words)
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blackwaterman
21st Jun 2008
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When I contacted their customer service, on a local number, it sounded like a really ignorant, bored woman had answered the phone. After a brief argument (so much for 'the customer's always right') my details were taken yet again. I don't like the sharp practice reported about a 'billing year' not being equal to 12 months, re their price increases.- Read blackwaterman's review (68 words)
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Guest 30th Apr 2008
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Unacceptable service in my eyes provided by N Power. I moved out 4 weeks ago and my bill remains unsettled due to fault by npower.- Read Guest's review (35 words)
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Guest 22nd Apr 2008
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N Power Green outlook to business is very impressive and if you are wanting to save the planet no matter how small the contribution I will always recommend a power company that is behind green energy.- Read Guest's review (49 words)
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treaclepins 2nd Apr 2008
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N Power took money from my bank account which they were not owed. Billed me for gas on five separate occasions although I have a prepayment meter. It took over 10 phonecalls and the intervention of Offgen to get them to send me a bill. Some customer support staff I felt were lacking in knowledge. Some complaints department staff were rude and unhelpful in my opinion. Very poor customer care of any company I have had the misfortune to encounter.- Read treaclepins's review (82 words)
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Guest 7th Mar 2008
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Overall, i will never go back with them, and i advice all my family and friends not to go with them.- Read Guest's review (47 words)
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catandmouse
6th Mar 2008
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Overall, helpful service, reliable.- Read catandmouse's review (24 words)
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cher1964
27th Feb 2008
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Don't go there, NPower are in all the papers lately cutting electricity off in family homes and threatening letters. Never ever had this problem in my life. Plus did you see how much profits NPower made?? Energy prices should be capped. Pensioners cannot afford high fuel bills and we are the only country with such a high mortality rate amongst the elderly, old people dying from the cold.- Read cher1964's review (127 words)
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Guest 15th Feb 2008
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Been with Npower for years and been very happy. The customer service is great. There gas is still the cheapest out there.- Read Guest's review (22 words)
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jamiller
25th Aug 2007
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I have found that any suppliers prices can be beaten on switching accounts. I have use U-switch to compare prices, a helpful tool! All in all, however, I would not recommend my current supplier to others, based upon my personal experience and will switch at some point.- Read jamiller's review (134 words)
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gaznev
19th Aug 2007
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The main negative point about N Power is they are FAR TOO EXPENSIVE!!- Read gaznev's review (19 words)
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lankykat
30th Jul 2007
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N power has to be the first power company I have ever recommended, so overall, very impressed.- Read lankykat's review (69 words)
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BikeGuy01
21st Jul 2007
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N Power really need to improve their service if they are to maintain a prolific and contented customer base. My experience of dealing with them was very poor. After being kept on hold whenever I phoned, I only succeeded in having conversations with customer service agents who had little respect, little knowledge and an attitude of "the ball's in our court, you had better pay-up or else".
In summary, my experience with N Power was a very frustrating one. They evidently have poor internal comm ...- Read BikeGuy01's review (492 words and 1 comment)
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gracemw 19th Jul 2007
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After being with them for two years now I wish I had left them long time ago. Ironical I was about to continue with them despite their high prices but after they have no regard at all to my value there is no need to keep up with them.- Read gracemw's review (71 words)
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Scratville
12th Jul 2007
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Have had no problems since we joined they are very professional and quick to answer any problems.
Probably not the cheapest around.- Read Scratville's review (65 words)
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Caroline Regan 29th Dec 2006
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I've been with them for a few years now. When I first joined, I paid about £40 per month for my Gas, and about £30 per month for my electric. Now, my Gas bills are around £85 per month.
I'm now looking elsewhere, as I am not paying these prices with N Power.- Read Caroline Regan's review (78 words)
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sarian
14th Jul 2006
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I have just found out, after about 10 months of queries that N Power have been charging based on an incorrect meter type. They have now re-billed me for the gas used over the last 12 months (October 2004 to October 2005), which I though I'd already paid for. It's almost as much again as I had already paid. I've always given accurate readings and made sure the account is in credit each quarter, and I've challenged this error, but despite it not being my fault I will have to pay. They have made ...- Read sarian's review (187 words and 1 comment)
Web Links
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npower - electricity & gas supplier. Boiler installations, repair &
Save money on our gas boilers ... You could save £946 on your new gas boiler with npower hometeam ... Gas boiler installation
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Electricity supply for business - npower Business Energy
With 50 years? combined experience of companies such as Yorkshire Electricity and MEB, npower is one of the UK?s largest energy suppliers, supplying over 375,000 ... Electricity & gas supply
www.npower.com -
N Power Review in Gas Suppliers at Review Centre
Read Trusted and Unbiased reviews of N Power in Gas Suppliers Compare N Power in Utility Suppliers at Review Centre. ... Unacceptable service in my eyes provided by N Power. I moved out 4 weeks ago
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N-Power: Gas and Electricity Prices Rise. - grownupgreen
The company said its domestic customers would have to pay an average increase of 17.2 percent for gas and 12.7 percent for electricity from Saturday, ... Links; Reuters. N Power. Scottish and Southern.
www.grownupgreen.org.uk -
npower Gas
Many suppliers offer discounts to those prepared to manage their own accounts and choose paperless billing. At present, npower do not ... npower?s standard gas tariff is a two-tier tariff.
www.npower-energy.co.uk -
Npower cuts electric bill; leaves gas unchanged | Money | guardian
Npower is the last of the big six power firms to reduce its prices. In February, Eon cut its electricity bills by 9% and also chose not ... Compare the best deals from gas and electricity suppliers
www.guardian.co.uk -
Npower Gas & Electricity Price Rises Take Effect
Npower Gas & Electricity Price Rises Take Effect - 05/01/2008 ... npower is not alone in facing these higher costs, and we expect other suppliers to follow suit very shortly.? ; There has never been
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Be it npower or British Gas, beware of power companies bearing shiny
Well, said Brian, "Eon and npower are both German, Scottish power is Spanish, and EDF is 80 per cent owned by the French government. You could even say that British Gas is the patriotic option!"
www.telegraph.co.uk -
Green Energy, Green Gas and Electricity Suppliers - Scottish Power
Green Energy from Scottish Power, suppliers of environmentally friendly gas and electricity. Switch and go green today! ... Fix 'n' Flex August 2010
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Npower - Review - N-Power yourself by leaving
Npower: Compare prices for Electricity & Gas Suppliers. Read 71 reviews for Npower and make a good deal. ... Are you an N-Power customer? ... When I moved in I took the electricity and gas readings,
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