N Power Reviews
Summary
Review your N Power Utility Company or find whether this is the best Gas Supplier for you. With the increasing number of Gas Providers available, determining which comes out Tops can be no less than difficult. Whether it is customer service or simply the cost, make comparisons from the reviews below and be informed to make your own decision.
Media Gallery for N Power
Latest Reviews
★☆☆☆☆
“Absolute nightmare of a company to deal with”
Written on: 12/04/2013
The title says it all. DON'T use them. You cannot achieve any request with one phone call. It takes call after call after call. I switched to co op back in January and I'm still receiving bills from N Power. Can I sort it? No. Their systems are always down or being updated so nothing can be done. When I think of the hours I've spent on the phone to them wasting my time, it makes me so angry. Take it from me. If you switch to N Power, you WILL regret it!!!! (read more)
★☆☆☆☆
“The worst company I have ever used.”
Written on: 01/03/2013
We switched to npower nearly a year ago and thought we had tied into a good deal....how wrong we were. Our plan with them started and we went 10 months or so paying them our £90 a month in gas and electric (a figure npower came up with based on the readings we had given us). One day I was looking at my bank statement when I realised that npower had taken out £400 in one month so we called to see why and were told that we were now in £1000 of dept with them and our new direct debit would... (read more)
★☆☆☆☆
“Worst Company in United Kingdom. ”
Written on: 02/11/2012
Worst Company in United Kingdom. (read more)
★☆☆☆☆
“N Power & ombudsman - what a Farce !!”
Written on: 19/07/2012 by raygin9 (1 review written)
My problem has to be near the top of the league ! key points (any other way I would run out of text) N POWER DUAL FUEL. FOUR YEARS AGO = 1 they renewed my gas meter - it stopped working 2 They ignored info from meter readers and us that its not working 3 They reduced the direct debit to a few pounds ??? don't this give a clue? 4 I kept correcting the direct debit - they kept reducing it. Finally I stop the Direct debit and make a standing order of £150.00 a month so now I know it cant go... (read more)
★☆☆☆☆
“Disgraceful company”
Written on: 01/06/2012
I changed over to NPower for 1 year and they put up my charges before I even started and didn't tell me until 6 months after, even though I contacted them to say that I no longer wanted to go with them because they were not offering me the tarriff I had agreed with them. They said I had no choice but to go with them because it was over the period for changing my mind even though it took them an age to get me on there supplier. Once I had done the year I changed over to another supplier and... (read more)
★☆☆☆☆
“Very Expensive & 90+ Minute Phone Wait”
Written on: 20/04/2012
Just moved house and Npower were the supplier of the new property. Recieved a bill for 1 months supply of £135. When i rang to query the bill i spent over 90 minutes waiting to speak to somebody in the billing department who then told me that she couldn't help and that if i didn't pay the debt would be passed to a collection agency. Not very helpful! I'm now with Eon and my last 2 months bills were around £50 a month for a higher usage. (read more)
★☆☆☆☆
“N POWER ARE ARE A TOTAL DISGRACE”
Written on: 08/03/2012 by daniellalouise
I was with Eon for years and never had any problems with them and there customer services is brilliant. Theb only reason i changed was that a rep stopped and asked me to change and they would guarentee a cheaper amount. I signed up and set up all the standing orders. I then noticed after a few months that they hadnt taken any monery so i then called and investigated that they had made a mistake which meant i then had to make this up which was fine. After 6 months the payment never went down... (read more)
★☆☆☆☆
“I am a new npower cusomer by default they were the...”
Written on: 09/03/2011
I am a new npower cusomer by default they were the suppliers to the previous occupants. 1st it took two weeks to get my supply on, as the previous occupants had an oustanding bill nothing to do with me! I then decided because of the poor service to change supplier, NPower informed my proposed supplier i had an outstanding debt ( Not True) I made a complaint and 2 weeks later no reply (read more)
★☆☆☆☆
“Possibly the worst customer service experience of my...”
Written on: 30/01/2011
Possibly the worst customer service experience of my life occured a few days ago. I'd joined up with their 50 cover plan and recieved nothing and heard nothing for weeks. I chased them up to find out when my free boiler check might happen and booked a date. I had to wait in from 8 to 5 and someone would come. At 12 I phined to see if anyone could give me a time and was promised that the man was on his way. He didnt show. No phone call, nothing. I then phoned 7 times that evening in the... (read more)
★☆☆☆☆
“OMG I wouldn't even give N Power one star if this...”
Written on: 05/01/2011
OMG I wouldn't even give N Power one star if this review was for me. Swap to them and you will regret it! Customer service is absolutely atrocious and staff make empty promises. Am currently in a major dispute just to try and get £100 that was promised to me a year ago for coming back to them (against my better judgement)! What a mistake it was to re-join them. Anyway I have seen the light now and have just swapped to a much better company! Or so I hope!! (read more)
See next 10 reviews
Showing 1 - 10 of 35 Reviews
★☆☆☆☆
“I was encouraged by N Power to have a prepayment meter...”
Written on: 20/12/2010 by AILEEN ADAMS (2 reviews written)
I was encouraged by N Power to have a prepayment meter installed after I was made redundant 2 years ago. However I secured employment again 6 months later and I asked to change to normal monthly d/d bills with a credit meter.
They refused. At no time did they tell me I had to pay 45pence a day standing charge for the meter. Last winter they left me without gas for 5 days in -0 temperatures after insisting I needed to top up my meter.
No-one listens in that company! Turned out the meter was...
(read more)
★☆☆☆☆
“N.POWER GAS. ”
Written on: 15/11/2010
N.POWER GAS.
Left N power over a year ago because they charged me twice for one quarters gas.It took many months many phone calls all telling me it would be dealt with and I would hear back from them in seven weeks,the seven weeks would come and go,another phone call another promise another seven weeks!Finally it was resolved but a lot of stress on my side.Now the same thing is happening with the overpayment of gas a few years ago,we are owed £36.00 but had to verify things as I am no...
(read more)
★☆☆☆☆
“An N Power door-to-door salesperson switched my gas...”
Written on: 13/10/2010 by LAH104 (2 reviews written)
An N Power door-to-door salesperson switched my gas and electricity last year. To be honest, I wish I'd never opened the door!
I was with British Gas and thought I'd switch as British Gas didn't seem to be getting any cheaper and there was a bonus payment incentive to switch to N Power (which I don't recall receiving).
I frustrated with N Power because the guy that filled out the forms for us to switch said, "most of the other flats in this building are averaging £55 gas and electricity...
(read more)
Stuman75's Response to LAH104's Review
Written on: 13/10/2010
I found this review very helpful because... i also am totaly disgusted by the company called Npower. Me and my wife moved into our flat in Aug this year and there was already a pre-payment metre fitted. Over the past few weeks we have topped up £35. Ten pounds for new move then £25, out of that £25 the company took £24.86 for the use of the metre me an my wife never requested. i spoke to complaints manager about this and was rudely told that thats the way it is we only had £0.11 in emergency to use, there was nothing they were prepared to do. I also told them that ten days ago i was discharged from hospital due to a bleed from the brain in two places they told me it not there problem. As far as it went they told me they would remove the metre for£60 however last week i was told that it would cost me£90 she blatantly refused that i was given that info however all calls are recorded but i bet they wont listen to it. We are now changing suppliers. As i have just come out of hospital after spending two days in INTENSIVE care on LIFE SUPPORT i am now sitting in a freezin cold flat with severe headaches and a company that dont give a rats arse about human beings.
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Aileen Adams's Response to LAH104's Review
Written on: 20/12/2010
This guy has got it in one! NPower do not care at all. Their listening skills are non existent and all they are interersted in is acquring money whether it is legal or not. I have been waiting 6 weeks on a break down of what my meter has used since it was installed.
<br/>
<br/>I am still waiting. I am now changing supplier.
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★☆☆☆☆
“Npower became expensive so I switched to another...”
Written on: 18/11/2009
Npower became expensive so I switched to another supplier - that was 3 months ago and am still waiting for £350 they owe me in overestimated bills. Each time I ring they don't know whats happened but assure me the money will be in my bank in 3 to 5 days - as you escalate the complaint they become ruder. Would never use them again and CERTAINLY don't recommend them to others. The only reason they advertise cheap is by creating new tarifs that are cheaper but as an existing customer you can't... (read more)
☆☆☆☆☆
“N POWER. well where can i start, we received a bill...”
Written on: 31/03/2009
N POWER. well where can i start, we received a bill for nearly £400 which i nearly fainted, we only live in a small 1 bedroom flat, i rang up to query this only to be told that our bills had been estimated since 2007, i then explained that we always pay quite substantial bills we pay when the bill arrives, anyway the person was quite adamant that we should give them a meter reading which i did straight away we then received an amended bill that came to over £500 i was so shocked i rang them... (read more)
★☆☆☆☆
“I have moved house 5 times in the last 9 years, and...”
Written on: 16/10/2008
I have moved house 5 times in the last 9 years, and everytime i have taken Npower with me. I paid by direct debit, which was the best option for me and had no problems. Now, actually after my husband and i finally bought our first house together i informed npower that i would be moving house, i gave the date i was moving, the readings from the old flat, and more importantly the method of payment. I was told, no problem, even got a letter welcoming me to Npower. Then... I got a quartley bill.... (read more)
★★☆☆☆
“I found them to be slow to answer phone ”
Written on: 05/08/2008
I found them to be slow to answer phone
Unclear bills
Infrequent meter reading and billing making it difficult to budget
(read more)
★☆☆☆☆
“When I contacted their customer service, on a local...”
Written on: 21/06/2008 by blackwaterman (32 reviews written)
When I contacted their customer service, on a local number, it sounded like a really ignorant, bored woman had answered the phone. After a brief argument (so much for 'the customer's always right') my details were taken yet again. I don't like the sharp practice reported about a 'billing year' not being equal to 12 months, re their price increases. (read more)
☆☆☆☆☆
“Unacceptable service in my eyes provided by N Power. I...”
Written on: 29/04/2008
Unacceptable service in my eyes provided by N Power. I moved out 4 weeks ago and my bill remains unsettled due to fault by npower. (read more)
★★★★★
“N Power Green outlook to business is very impressive...”
Written on: 21/04/2008
N Power Green outlook to business is very impressive and if you are wanting to save the planet no matter how small the contribution I will always recommend a power company that is behind green energy. (read more)
See next 10 reviews
Showing 11 - 20 of 35 Reviews
☆☆☆☆☆
“N Power took money from my bank account which they...”
Written on: 02/04/2008 by treaclepins (1 review written)
N Power took money from my bank account which they were not owed. Billed me for gas on five separate occasions although I have a prepayment meter. It took over 10 phonecalls and the intervention of Offgen to get them to send me a bill. Some customer support staff I felt were lacking in knowledge. Some complaints department staff were rude and unhelpful in my opinion. Very poor customer care of any company I have had the misfortune to encounter. (read more)
☆☆☆☆☆
“Overall, i will never go back with them, and i advice...”
Written on: 07/03/2008
Overall, i will never go back with them, and i advice all my family and friends not to go with them. (read more)
★★★★☆
“Overall, helpful service, reliable.”
Written on: 06/03/2008 by catandmouse (3 reviews written)
Overall, helpful service, reliable. (read more)
☆☆☆☆☆
“Don't go there, NPower are in all the papers lately...”
Written on: 27/02/2008 by cher1964 (2 reviews written)
Don't go there, NPower are in all the papers lately cutting electricity off in family homes and threatening letters. Never ever had this problem in my life. Plus did you see how much profits NPower made?? Energy prices should be capped. Pensioners cannot afford high fuel bills and we are the only country with such a high mortality rate amongst the elderly, old people dying from the cold. (read more)
★★★★★
“Been with Npower for years and been very happy. The...”
Written on: 15/02/2008
Been with Npower for years and been very happy. The customer service is great. There gas is still the cheapest out there. (read more)
★★☆☆☆
“I have found that any suppliers prices can be beaten...”
Written on: 25/08/2007 by jamiller (10 reviews written)
I have found that any suppliers prices can be beaten on switching accounts. I have use U-switch to compare prices, a helpful tool! All in all, however, I would not recommend my current supplier to others, based upon my personal experience and will switch at some point. (read more)
★☆☆☆☆
“The main negative point about N Power is they are FAR...”
Written on: 19/08/2007 by gaznev (4 reviews written)
The main negative point about N Power is they are FAR TOO EXPENSIVE!! (read more)
★★★★★
“N power has to be the first power company I have ever...”
Written on: 30/07/2007 by lankykat (2 reviews written)
N power has to be the first power company I have ever recommended, so overall, very impressed. (read more)
★☆☆☆☆
“N Power really need to improve their service if they...”
Written on: 21/07/2007 by BikeGuy01 (8 reviews written)
N Power really need to improve their service if they are to maintain a prolific and contented customer base. My experience of dealing with them was very poor. After being kept on hold whenever I phoned, I only succeeded in having conversations with customer service agents who had little respect, little knowledge and an attitude of "the ball's in our court, you had better pay-up or else".
In summary, my experience with N Power was a very frustrating one. They evidently have poor internal...
(read more)
182801_Clair's Response to BikeGuy01's Review
Written on: 24/07/2007
Really enjoyed your review it has made me think that most utility suppliers are the same as this echoes similarity's that I had with Scottish Power. Tell me, did you change your supplier and if so who was it and were they any better.
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★☆☆☆☆
“After being with them for two years now I wish I had...”
Written on: 19/07/2007 by gracemw (1 review written)
After being with them for two years now I wish I had left them long time ago. Ironical I was about to continue with them despite their high prices but after they have no regard at all to my value there is no need to keep up with them. (read more)
See next 10 reviews
Showing 21 - 30 of 35 Reviews
★★★★☆
“Have had no problems since we joined they are very...”
Written on: 12/07/2007 by Scratville (5 reviews written)
Have had no problems since we joined they are very professional and quick to answer any problems.
Probably not the cheapest around.
(read more)
★☆☆☆☆
“I've been with them for a few years now. When I first...”
Written on: 29/12/2006 by Caroline Regan
I've been with them for a few years now. When I first joined, I paid about £40 per month for my Gas, and about £30 per month for my electric. Now, my Gas bills are around £85 per month.
I'm now looking elsewhere, as I am not paying these prices with N Power.
(read more)
☆☆☆☆☆
“I have just found out, after about 10 months of...”
Written on: 14/07/2006 by sarian (4 reviews written)
I have just found out, after about 10 months of queries that N Power have been charging based on an incorrect meter type. They have now re-billed me for the gas used over the last 12 months (October 2004 to October 2005), which I though I'd already paid for. It's almost as much again as I had already paid. I've always given accurate readings and made sure the account is in credit each quarter, and I've challenged this error, but despite it not being my fault I will have to pay. They have... (read more)
Cher1964's Response to sarian's Review
Written on: 06/03/2008
I found this review helpful because...in my experience it is all true N power are terrible
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★★☆☆☆
“I joined nPower when they were the cheapest supplier...”
Written on: 19/03/2004 by Soup Dragon (2 reviews written)
I joined nPower when they were the cheapest supplier (just after deregulation) about 5 years ago. They were called Northern Electric and Gas and struggled to cope with the influx of new customers. They have improved, but I still found one of my dual fuel accounts had the wrong house name on it despite contacting them on numerous occasions. Recently, I realised that they had put their prices up so that they were no longer the cheapest. I shopped around and found a company that is considerably... (read more)
Soup Dragon's Response to Soup Dragon's Review
Written on: 03/01/2005
Just a quick update on my review - the company I switched to was Telecomplus and I've had no problems at all with them since switching over 9 months ago. Customer service seems good and the bills arrive monthly (which I prefer to quarterly).
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★★★☆☆
“N Power were a reasonably good supplier of power,...”
Written on: 21/01/2004 by cowcalves (48 reviews written)
N Power were a reasonably good supplier of power, although i don't have that much experience of other companies. However on occasions where they were asked to change the billing name or billing address it took more than one phone call for them to register the information. (read more)
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Worm's Response to raygin9's Review
Written on: 08/01/2013
This is almast identical to my on going problem! I find it impossible to keep the payment plan as you have a 3 day window tonpaybyet they say payments take 7 to 10 working days to clear so it's impossible to pay on time! I'm in my last warning with them then it's debt collection... N POWER you suck big time!!