N Power Reviews

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N Power
1.5 stars
Average rating for this product is: 1.5 out of 5

From 0 ratings and 21 reviews

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Summary

Review your N Power Utility Company or find whether this is the best Gas Supplier for you. With the increasing number of Gas Providers available, determining which comes out Tops can be no less than difficult. Whether it is customer service or simply the cost, make comparisons from the reviews below and be informed to make your own decision.

Average Ratings for N Power

  • Value for Money1.8 stars
  • Overall rating1.5 stars

21 Reviews For N Power

  • Guest 31st Mar 2009

    Reviewer rating: 0 stars


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    Good Points: none as far as we are concerned


    Bad Points: all as above


    General comments: N POWER. well where can i start, we received a bill for nearly £400 which i nearly fainted, we only live in a small 1 bedroom flat, i rang up to query this only to be told that our bills had been estimated since 2007, i then explained that we always pay quite substantial bills we pay when the bill arrives, anyway the person was quite adamant that we should give them a meter reading which i did straight away we then received an amended bill that came to over £500 i was so shocked i rang them to say we would have a problem paying this amount straight away could we come to a payment plan only direct debit or a prepayment meter or pay over £100 every month. In the end i said could we perhaps pay half the bill (credit card) and then pay the rest with the next bill but no that wasn,t okay because we would keep getting reminder letters and then we would have debt collectors round i was so upset i banged the whole bill on my credit card and we now are changing supplier I found npower completely heartless and unmoving would never ever recommend them

  • Guest 17th Oct 2008

    Reviewer rating: 0.5 stars


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    I have moved house 5 times in the last 9 years, and everytime i have taken Npower with me. I paid by direct debit, which was the best option for me and had no problems. Now, actually after my husband and i finally bought our first house together i informed npower that i would be moving house, i gave the date i was moving, the readings from the old flat, and more importantly the method of payment. I was told, no problem, even got a letter welcoming me to Npower. Then... I got a quartley bill. It ...

  • Guest 6th Aug 2008

    Reviewer rating: 1.5 stars


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    I found them to be slow to answer phone
    Unclear bills
    Infrequent meter reading and billing making it difficult to budget

  • blackwaterman Rank: Lieutenant 21st Jun 2008

    Reviewer rating: 1 stars


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    When I contacted their customer service, on a local number, it sounded like a really ignorant, bored woman had answered the phone. After a brief argument (so much for 'the customer's always right') my details were taken yet again. I don't like the sharp practice reported about a 'billing year' not being equal to 12 months, re their price increases.

  • Guest 30th Apr 2008

    Reviewer rating: 0 stars


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    Unacceptable service in my eyes provided by N Power. I moved out 4 weeks ago and my bill remains unsettled due to fault by npower.

  • Guest 22nd Apr 2008

    Reviewer rating: 5 stars


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    N Power Green outlook to business is very impressive and if you are wanting to save the planet no matter how small the contribution I will always recommend a power company that is behind green energy.

  • treaclepins 2nd Apr 2008

    Reviewer rating: 0 stars


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    N Power took money from my bank account which they were not owed. Billed me for gas on five separate occasions although I have a prepayment meter. It took over 10 phonecalls and the intervention of Offgen to get them to send me a bill. Some customer support staff I felt were lacking in knowledge. Some complaints department staff were rude and unhelpful in my opinion. Very poor customer care of any company I have had the misfortune to encounter.

  • Guest 7th Mar 2008

    Reviewer rating: 0 stars


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    Overall, i will never go back with them, and i advice all my family and friends not to go with them.

  • catandmouse Rank: Corporal 6th Mar 2008

    Reviewer rating: 3.5 stars


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    Overall, helpful service, reliable.

  • cher1964 Rank: Corporal 27th Feb 2008

    Reviewer rating: 0 stars


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    Don't go there, NPower are in all the papers lately cutting electricity off in family homes and threatening letters. Never ever had this problem in my life. Plus did you see how much profits NPower made?? Energy prices should be capped. Pensioners cannot afford high fuel bills and we are the only country with such a high mortality rate amongst the elderly, old people dying from the cold.

  • Guest 15th Feb 2008

    Reviewer rating: 5 stars


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    Been with Npower for years and been very happy. The customer service is great. There gas is still the cheapest out there.

  • jamiller Rank: Staff Sergeant 25th Aug 2007

    Reviewer rating: 1.5 stars


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    I have found that any suppliers prices can be beaten on switching accounts. I have use U-switch to compare prices, a helpful tool! All in all, however, I would not recommend my current supplier to others, based upon my personal experience and will switch at some point.

  • gaznev Rank: Sergeant 19th Aug 2007

    Reviewer rating: 0.5 stars


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    The main negative point about N Power is they are FAR TOO EXPENSIVE!!

  • lankykat Rank: Lance Corporal 30th Jul 2007

    Reviewer rating: 4.5 stars


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    N power has to be the first power company I have ever recommended, so overall, very impressed.

  • BikeGuy01 Rank: Staff Sergeant 21st Jul 2007

    Reviewer rating: 0.5 stars


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    N Power really need to improve their service if they are to maintain a prolific and contented customer base. My experience of dealing with them was very poor. After being kept on hold whenever I phoned, I only succeeded in having conversations with customer service agents who had little respect, little knowledge and an attitude of "the ball's in our court, you had better pay-up or else".

    In summary, my experience with N Power was a very frustrating one. They evidently have poor internal comm ...

  • gracemw 19th Jul 2007

    Reviewer rating: 0.5 stars


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    After being with them for two years now I wish I had left them long time ago. Ironical I was about to continue with them despite their high prices but after they have no regard at all to my value there is no need to keep up with them.

  • Scratville Rank: Sergeant 12th Jul 2007

    Reviewer rating: 3.5 stars


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    Have had no problems since we joined they are very professional and quick to answer any problems.
    Probably not the cheapest around.

  • Caroline Regan 29th Dec 2006

    Reviewer rating: 0.5 stars


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    I've been with them for a few years now. When I first joined, I paid about £40 per month for my Gas, and about £30 per month for my electric. Now, my Gas bills are around £85 per month.

    I'm now looking elsewhere, as I am not paying these prices with N Power.

  • sarian Rank: Corporal 14th Jul 2006

    Reviewer rating: 0 stars


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    I have just found out, after about 10 months of queries that N Power have been charging based on an incorrect meter type. They have now re-billed me for the gas used over the last 12 months (October 2004 to October 2005), which I though I'd already paid for. It's almost as much again as I had already paid. I've always given accurate readings and made sure the account is in credit each quarter, and I've challenged this error, but despite it not being my fault I will have to pay. They have made ...

  • Soup Dragon Rank: Corporal 19th Mar 2004

    Reviewer rating: 1.5 stars


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    I joined nPower when they were the cheapest supplier (just after deregulation) about 5 years ago. They were called Northern Electric and Gas and struggled to cope with the influx of new customers. They have improved, but I still found one of my dual fuel accounts had the wrong house name on it despite contacting them on numerous occasions. Recently, I realised that they had put their prices up so that they were no longer the cheapest. I shopped around and found a company that is considerably che ...