Written on: 09/04/2013
We had a ideal isar installed by a government grant ,warmfront installation . They threw them in !.What did I expect for a freebee . The boiler broke down two to three times a year . It was a good job I took out an insurance and I bet they were upset that they insured me, good old swinton .£7 a month . It covers boiler, drains, locks, windows, roof, check it out everyone no excess ect ect, but you have to service your boiler once a year, ideal boiler marks out of ten F,ALL , minus zero.! (read more)
Written on: 22/02/2013
This boiler wont work for very long the boiler repair man doesnt seem to be able to fix it, another boiler man came today got it running for about an our then it reverted back to what the problem was in the first place it wont give me any hot water and them the central heating works with a mind of its own taking no notice of the timer controls of which the battery has been changed many times, one plumber said the timer is faulty, we will ring our man again tommorow to try again, its doing... (read more)
Written on: 20/01/2013
This boiler , the Ideal Isar, was recommended and installed by by British Gas. My husband and I were pensioners when we signed up for the credit agreement. If We had only been told that it would cost us over twice the £6000 installation charges we would never have signed on the dotted line. My husband died in December 2010 and we had already paid out £6000+ with another 5 years to go.After a further year of struggling the debt got out of my control and for several months I received... (read more)
Written on: 13/01/2013
If you want to waste lots of your life waiting for British Gas Engineers (who I still believe to this day are culpable for this over priced rubbish installation), then go for this boiler. The only reason this boiler gets one star is there is no option for zero stars. Electrical failures, leaks, mechanical parts breaking down. There was nothing left to try and fix so it's now condemned. Thanks Ideal and thanks British Gas. You are both a waste of space and have cost us time, effort and... (read more)
Written on: 24/12/2012 by CathyF
What a pile of rubbish. Recommended by Beitish Gas 7 years ago and fitted by them, nothing but trouble since. It has now got so bad that our home breakdown company have told us they won't come out to it any more after coming out to it six times in about 18 months (twice in two weeks). (read more)
Written on: 19/12/2012 by chrissie2 (1 review written)
Had this installed under the warmfront scheme in 2007. Nothing but trouble from the start. Each time it broke down warmfront took up to 2 weeks to repair, so I insured with british gas and I get an excellent service. I have called them out at least five times this year, lost count of the number of visits from subsequent years. If I could afford to replace it I would. (read more)
Written on: 27/11/2012
Had an ideal isar for 5years and must call the service engineer out at least 3-4 times a year .its a pile of rubbish so avoid at all costs.Thankfully I'm covered on a maintenance contract or it would have cost me thousands !! I think it's probably had all the parts replaced at least 4 times by now .whats also annoying is the amount if days off you need to have from work . Enough said ! (read more)
Written on: 05/11/2012
I had the misfortune to have had this boiler fitted in 2006 and so far we have had nothing but trouble... 2 years ago I had to move out for a week while it was fixed, that entailed getting a new pump, this time it was the expansion valve that went bang and following that episode it needs topping up every week I'm just waiting for it to be replaced on the Corgi homeplan scheme I have had to take out Truly dreadful DO NOT BUY (read more)
Written on: 03/11/2012
We had our boiler installed by British Gas in 2002 and it's given us nothing but trouble. We are so glad we have the Homecare cover from the gas board as it would have cost us a fortune to fix it every time. Their engineers have even told us that they no longer fit it as it gave them so much trouble. Shame for everyone who is stuck with it and can't really afford to replace it or feel they should have to ( in our case it was ''recommended'' by the British Gas salesman who, no doubt, was on... (read more)
Written on: 12/10/2012 by Annmarie.2 (1 review written)
We have had our ideal isar 24 for 4 years now we got put in through the warm front grant. The pressure kept dropping so we had british gas out to it today they have comdened it becos it has been leaking acid inside of it and leaking water on to the electrics burned all the boiler cover on the inside and has been leaking carbon monoxide a lot of it. So i rang warm front to complain becos they know about these problems they wasnt interested 1 little bit. I am really mad as i have a 6 year old... (read more)
Written on: 07/10/2012
I had boiler change from back boiler to combi (Ideal as recomended by installer) Broke down four times in the first year and at least twice every year since. Parts replaced included Valves, thermo couplings, Motor etc. Wrote to Ideal in the first year( their reply take out an insurence) I have had this usless boiler now for eight years(would have replaced but for lack of money). The boiler is still giving problems and the engineer is doing his best to repair,worked on and off for two... (read more)
Written on: 25/09/2012 by kerbhugger
we had an isar 350 installed to replace a 25 yr old boiler system the only problem we had with said old boiler was the odd thermo couple and reg servicing it never let us down. If we had not taken out a R/M agreement out with british gas the Ideal isar would have cost us nearly twice as much as the original cost of the new boiler the list of replacement parts is to long to write it worked o/k for 2yrs untill it was just out of guarantee (ha ha) we have now got to replace the isar with a... (read more)
Written on: 24/09/2012 by MANZUR
ITS APITY WE HAVE TO RATE IT WITH A STAR SIGN THERE HAS TO OTHER WAYS TO DESCRIBE THIS PILE OF JUNK , IT USED TO WORK WHEN IT FELT LIKE IT AND NOW ITS ON STRIKE , SOME SAY IT GOT RAIN WATER INTO IT FOR IT TO FAIL BUT TALKING TO VARIOS PLUMBERS ITS THE SYSTEM THAT LEEKS CAUSING CONDENSATION AND THAT WHAT MAKES IT GO HAYWIRE IDEAL ARE PROBABLY WELL AWARE OF THIS FROBLEM AND SHOULD DO THE DESENT THING AND REPLACE THEM MY HOUSE ISNT FOUR YEARS OLD YET ITS JUST NOT RIGHT HOW THEY CAN GET... (read more)
Written on: 30/06/2012 by Corin (1 review written)
It's been repaired every year. It's had a new PCB and various other parts. By now, we could have bought a new one with the money spent on it. All engineers laugh at it. We got it 'brand new' with the new house. They are absolute rubbish. We will NEVER buy Ideal again. All engineers carry parts for this monstrosity because they know that they'll need them. Avoid at all costs. (read more)
Written on: 04/05/2012
I have been trying to help my son resolve a boiler problem on his Ideal HE35. Its a week later and it is still not fixed. The problem is no hot water, but he still has central heating. So this symptom narrows down the area of the fault. The plumber (A1 in southampton) have fumbled around and charged him £200 a week ago, but they still have not fixed the problem. I called Ideal direct who were less than useless, so there after sales service actual mirrors their boiler...a useless pair. It... (read more)
Written on: 25/04/2012
I have had my isar boiler for 2 1/2 years now. It is noisy and unreliable. A month ago the pressure droppped on it. Every day I have to fill it up with water to keep the pressure up. I've just had a plumber out to look at the problem and he said the main heat exchange part had a hole in it and would need replacing. The manufacturer has been particularly unhelpful and it is going to cost me £400 to fix. What a load of rubbish! You wouldn't be happy if you bought a new car and the head... (read more)
Written on: 27/01/2012 by Russell62
Ideal ISAR 35 HE condensing combi boiler. This poor excuse for a boiler was instuled 5 years ago, from the first year it started turning on and off displaying T which means its on a test, well it must fail the test every time, because it's constantly re-testing up to 6 to 7 time an hour, which heats the radiators, wasting energy, then the PCB broke, had that fixed, thought that might stop the constant testing, but no, on it goes, it has now developed a leak from the heat exchanger, so i will... (read more)
Written on: 04/01/2012 by FedupGillian (2 reviews written)
Nothing but trouble since installation. Latest problem - flooded with rainwater. Don't ask me how rainwater got into the flue. New ciruit board and new interface. I have never had a constant supply of hot water, especially in the bathroom. It is now going to be replaced with a boiler that works! (read more)
Written on: 05/11/2011 by Jamalito22
MOved to a new House and just want to warn everybody about this Boiler: - It is by far the worst Boiler in the WORLD Honestly, no lie now. 1 - within the first 2 weeks Leaked 2 - Engineer comes to replace fault. 3 - 3 months later Leakes again. 4 - Starts making loude noises, Bangs. 5 - Continued to leake 6 - Pumps up heat to Radiators without been told or set. (Random) 7 - Cant work out what it actuallt wants to heat (The water, or Rads, Absoloutly dissapointing. This is one Boiler you... (read more)
Written on: 30/08/2011 by adrianhead
I have just been reading reviews from others and have experienced the same problems. Leaks, malfunctions everytime we come into autumn; new PCB two years ago, new heat exchanger, ignitor due to explosive ignition. We have had a distinct lack of service or empathy from the manufacturer as they are not interested when contacted. Now we are coming into autumn again and surpise surprise! User guide tells us it's the PCB again. Yet another few hundred pounds when we've already spent more in... (read more)
Written on: 17/05/2011 by TRWright (1 review written)
Just have to warn others re Ideal.
I had an Ideal Isar installed along with a new central heating system 5 years ago. It work fine for just over 2 years but since then we have nothing but regular problems with it. Including recently a new PCB, heat exchanger and now today a problem with the automatic air vent!
I would expect a boiler to give many years trouble free operation with just a regular service each year. To date I have spent over £700 on spares and repairs. This is just not good... (read more)
Written on: 18/04/2011 by davidstott (1 review written)
Having moved in to a new house in August last year we inherited a Isar HE35 which up to a few weeks ago seemed to work OK apart from the loud 'explosion' when it went goes through the ignition process (even my new neighbours have commented that they can hear it). Recently the boiler has developed a mind of its own in that the heating will randomly come on and go off throughout the day and night for maybe 20 - 30 minutes each time. I've noticed when this happens there is a 't' code displayed... (read more)
Written on: 11/04/2011 by Courtparkman (1 review written)
TELL EVERYONE YOU KNOW.....DO NOT, REPEAT NOT, TOUCH IDEAL BOILERS WITH A LONG BARGEPOLE !!!!!
Constant problems with ignition, usually a loud 'bang', delayed ignition, etc etc. As was mentioned by another complainee, several Plumbers have told me to cut my losses and install a new Boiler. NOT an 'IDEAL' Boiler !!!!! (read more)
Written on: 04/03/2011
I purchased a new house under 2 yrs ago. Some 3 weeks ago my boiler failed and i had to have a new pump. Obtaining the pump proved difficult - apparently there were problems with the manufaturer of this part and a new manufacturer is now used but it is only the pumps made by the previous manufacturer that fit my boiler! Gregory at Ideal would not let me speak to a senior person and put me hold for 10 minutes before I decided to give up. My recommendation - Ideal's customer service is non... (read more)
Written on: 22/02/2011
My boiler is 4yr old it has broken down now 3 times, leaving me with no heating & no hot water. It took 3 engineers 4hrs to fix it last time & it broke down again 2 days later. (read more)
Written on: 11/02/2011
Had ideal isar 24he installed by warm front started getting problems after 2 years out of guarantee its a pain had new pcb fited by british gas recently.For last 2 years it backfires around every 6 months need engineer to clean ignition what was supposed to me money is costing a fortune.Had boilers for 40 years never anything as useless as this boiler (read more)
Written on: 28/01/2011
I have had fitted ideal HE30 it has had 2 new cotrol boards and pump replaced just broken down again and control board needs replacing which will be 3rd time. It is only five years old. Would never buy another. (read more)
Written on: 24/01/2011
I have had three of these boilers installed by Brit Gas, all in rented properties. One took three months to complete the installation, manufacturers eventually called out to fix!! Too many problems with all three boilers over a period of 3 years, one boiler packed in requiring heat exchanger, seals etc.. This boiler was replaced eventually after the control pcb failed with a Worcester. Another failed with control pcb fault this last week, three and half years old now being replaced with a... (read more)
Written on: 02/01/2011
i got an isar 35 and it has broke more than 15times in the space of a year with banging and more banging the cuts off i would not recommend one at all (read more)
Written on: 02/01/2011
Had a Worcester Heatslave for 20 years with no major problems, had to change due a spare part not being available, had an IDEAL HE 35 ISAR put in during this cold spell the outside pipe froze and the the machine shut itself down,and if we had not been at home I dread to think what may have happened,outside pipe work should have been lagged as a matter of course when fitted, as people called out plumbers to the fact their machines weren't working,a costly visit, for a problem that could have... (read more)
Written on: 30/12/2010
I have had this boiler for nearly four years without problem. One thing I noticed was the installers turned both dials to max, when this wasn't needed. The first thing I did was to turn each dial down one notch until I noticed a difference. Perhaps running the boiler at half power gives it a better chance?
My only real complaint is the boiler is rather loud at night, which is why it has four stars. (read more)
Written on: 28/12/2010 by jammyc (1 review written)
Don't touch with a barge pole. We moved into a 3 year old house fitted with one of these and there hasn't been a year we haven't had to get a gas fitter out to repair it. It broke down 4 weeks ago and the fitter from the Gas Board said the amount of parts he replaced was like fitting a new boiler. 5 hours it took to fix it. I just got up this morning and it's bust again... some sort of electrical fault this time that causes the switch to trip if I try to turn it so I'm now waiting on the... (read more)
Written on: 09/12/2010
What a dreadful boiler. Eats every component going. We have had ours virtually rebuilt twice. I cannot believe that there is quality assurance involved in the manufacture of these boilers. Thank goodness for Eon cover.
Always breaks down when pushed slightly hence totally unreliable. It has been a nightmare in the current prolonged cold spell, leaving us with no heating or hot water. Advised that it is another PCB problem, so that will be its fourth or maybe fifth, I lose... (read more)
Written on: 03/12/2010
I have a IDEAL COMBI 30.
fitted by EAGA heat on the grant scheme.
I know we are having a cold spell but I have to go outside and defrost the pipe every hour even through the night.luckily they put it on the ground floor.
they also put a floorboard resting directly on a water pipe with no other support. I only found this out because I walk over this area to get to my bedroom and the radiator kept moving when I did. This is a pain as I have osteoarthritis and sciatica.
The switches to turn... (read more)
Written on: 28/11/2010
I was originally a heating engineer a few years ago and used to install boilers and systems etc but the Ideal Isar wasn't on the market at the time. I have moved into a new apartment recently and what was in the cupboard? -an Ideal Isar. Former heating engineer colleagues have commented on the unreliability of these appliances and judging by everyone else's responses, they are probably right. See, the thing is with my boiler, once the heating is up to temperature, in shuts down... (read more)
Written on: 12/11/2010 by marph45 (1 review written)
A dreadful experience so far with ISAR 35HE, can someone tell me the code LF. I have had British gas engineer 5 times so far they failed to sort this boiler. The age of the boiler is 5 years. (read more)
Written on: 10/11/2010 by ConcernedinLincolnshire (2 reviews written)
Just been to my sisters in Warrington, She had an ideal HE30 Combi Boiler fitted via the Warmshore project. The state of the fitting leaves a lot to be desired. Its knackered. After reading comments about similar problems, surely someone somewhere can deal with this company and the state of the boilers being fitted. Come on trading standards. (read more)
Written on: 05/11/2010
There are no redeeming points to be made about this model of combination boiler. The unfortunately branded "IDEAL" Isar HE35 is a complete dog. We have good old George Wimpey to thank for selling us an apartment fully loaded with the world's most un reliable boiler ( Must have been an unbeatable offer at the time!! The thing is George, it is is hopelessly unreliable. At the time of writing today we have had 6 callouts so far the last one prior to today, only 2 months ago. At this time the... (read more)
Written on: 21/10/2010
Boiler developed a leak after 2 years, contacted house builder (DAWN HOMES) who then had Ideal on the the phone to myself within the hour. Ideal had an engineer out the next morning, who had identified and solved the problem within 30 minutes, service or what? Whether the boiler is the good or bad remains to be seen, however our house is always as warm as we want it and always have plenty of hot water instantly.The part that was replaced was the trap this acts the same way a u bend on your... (read more)
Written on: 10/07/2010 by theforgets (1 review written)
We bought a flat which had a brand new ideal boiler. The boiler kept breaking down because of a manufacturing defect with the the flame sensor. Over three years this led to the flames overheating the pipes. Overtime the protective coating on the pipes burned out and the flames damaged the pipes provoking a leak. Ideal Boilers refused to fix our boiler for free because it was outside the warranty period even though it was very obvious that there was a manufacturing fault and a hidden... (read more)
Written on: 09/07/2010 by gnashersnuts (1 review written)
HI I AQUIRED MY ideal isar he30 from a property early 2005 prior to it been demolished the british gas sticker said it was installed late 2004!! it sat on my garage floor for 3 years with the wife driving in and out yes of course she bumped the boiler a couple of times!!! just after christmas 2008 my vokera sp80 gave up the ghost so i fitted the ideal after flushing c/h fully!!! didn't do nothing special just wired in and whooosh off it went been 18 months and not a single fault (touch wood)... (read more)
Written on: 11/06/2010
I had to post a review to help some of you with the Ideal Isar boiler.
My mother had one fitted via Warmfront 2 years ago. Recently the pcb went down and Warmfront wanted £258 to replace and service and only give 1 months guarantee with the board !
I contacted TEC SERVICE GROUP 01213530068 who repair the boards for £65+ postage. They advertise on Ebay, user name compumerv.
Anyway I went over, met the man and had a replacement board. They checked mom's board and said it was the usual fault... (read more)
Written on: 28/04/2010
Since I have had this boiler it had needed a new pump, have found it difficult to understand programming, there is a leak if water heat is below 3/4 to max temp (ie scalding hot) now it has been acting up and needing to be on override to get a warm house and finally it has lost all power.
The settings control downstairs is working and the wall power unit is working but there is Zero life at the boiler including even a power supplied light.
I think it has died. maybe a new PCB this time... (read more)
Written on: 22/04/2010
Oh dear - just read the reviews & everyone's having the same problems! Luckily we've got Homecare, so the engineer has been out 5 times so far & even had the Ideal engineer join him today. We have most of the main parts replaced, including the circuit board (PCB), the Flame Detection electrode & the Ignition Electrode - but within hours of the engineers leaving, the faults and error messages keep coming back and we're without heat again!! I actually feel sorry for the British Gas engineer... (read more)
Written on: 03/04/2010
Recommended and fitted by british gas in 2002. cost a lot of money but wanted to modernise things. Broke down within ten minutes of being fitted. waited two weeks for another part. Water leaked over kitchen flooring. Have been forced to take out gas plans so cost me 240=300 pds per year to keep running from new. Always breaking down - do not buy, do not accept it free. Trying to save up for new boiler but recommend a five year guarantee next time. (read more)
As rated by real users
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