Endsleigh Home Insurance Reviews

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★☆☆☆☆
1.3 / 5
7% of users recommend this
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Latest Reviews

★☆☆☆☆

“Do Not Like People Who Dare to Cancel!! ”

Written on: 11/04/2014 by dbHarrison100 (1 review written)

I had Endsleigh Home Insurance for years - stupidly without comparing! When I finally did, I was horrified to see that they were charging roughly 4 times more than other Companies for the same cover! Needless to say, I cancelled as soon as the "your policy is ending, you need do nothing unless you wish to cancel ...." standard letter arrived. This was when my problems began! I was plagued by endless letters and phone calls. I was told I owed money. Then I was threatened with debt… Read Full Review

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★☆☆☆☆

“Can't accept cancellation”

Written on: 26/10/2013

My policy was due on 1 November 2013 but I didn't want to renew with Endsleigh - rubbish customer service - so sent an email on 9 October confirming my intention to go elsewhere. I received a reply on 11 October confirming this. I also sent a letter, knowing how emails get "lost". Endsleigh then sent another email on 18 October telling my to renew my policy forthwith. I sent another email. I then received a letter on 25 October, complaining that Endsleigh couldn't get in touch with me to… Read Full Review

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★☆☆☆☆

“ROBBING GITS AND TOTALLY USELESS”

Written on: 13/07/2013 by VERYUNHAPPYCUSTOMER2013 (1 review written)

HOUSE INSURANCE , THEY MESSED ME ABOUT HOUSE FLOODED AND AFTER 4 MONTHS STILL HAVE NOT FIXED IT , I HAVE TO PROVE I LIVED THERE ,,,,,,,,,,MY CLOTHES FURNITURE ,FOOD IN THE FRIDGE , PROVIDED RATES BILL TV LICENCE ETC STILL WANT MORE ,AND MADE FALSE ACCUSATIONS THAT I OWNED OTHER HOUSES ,, ITS IN THE HANDS OF THE SOLICTORS ,,,,,, THEY STILL TAKE THE MONTHLY PAYMENT BY DIRECT DEBIT AND WONT HONOUR WHAT I TOOK THE POLICY OUT FOR ,,,,, STRONGLY ADVISE NO ONE GO NEAR THEM THEY PROMISE YOU EVERYTHING… Read Full Review

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★☆☆☆☆

“Ripped off by Endsleigh”

Written on: 13/06/2012

Took out a years policy, but landlord wanted property back after few months so called them to either hold or cancel the policy, they did and took all the remaining amount as a cancellation fee. 4 months cover used and 8 months of penalty for cancelling. Awful insurance company and way they respond to complaints. Be warned, do not pay for a full year in advance… Read Full Review

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★★★★★

“Very satisfied”

Written on: 25/11/2011 by Redleader67 (1 review written)

Policy bought on line via compare the Market. It wAs the second lowest and in my opinion the best value. We have had to make two claims this year and the claims team have been very responsive and settled for the replacement value even though some items where over 3 years old. I am very satisfied and could not fault them. Well done… Read Full Review

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★☆☆☆☆

“NEVER BUY ENDSLEIGH INSURANCE PRODUCTS - TOTAL RIP OFF ”

Written on: 13/08/2011

I am moving house and when I contacted them to do a change of address and was told it would cost me £20 administration fee on top of the change in risk. I asked what this was for and was told it was for my documents being updated online??? They are claiming to be online their version of online is completely antiquated. I also work for a 'Real' online insurer and know for a fact that it does not cost £20 to update online documents! I then said it wasn't worth it and as there was only 2… Read Full Review

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★☆☆☆☆

“Were not cooperative when it came to claiming and...”

Written on: 26/10/2010

Were not cooperative when it came to claiming and negelcted to respond to emails. They may well be price competitive but when it comes to making a claim if they will not respond this hardly represents good value for money - would avoid… Read Full Review

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★☆☆☆☆

“Useless! I had Ensleigh contents cover for a year. I...”

Written on: 24/09/2010

Useless! I had Ensleigh contents cover for a year. I decided not to renew as , and 3 months before the cover was due to expire I emailed to let them know that I didn't want to renew. I was told that this was fine. A month before the cover was due to expire I was phoned by Ensleigh and asked if I wanted to renew - I said no.

After the year was up I discovered that cover had been renewed, without any correspondance or notification. Most annoying of all, the account that the money had been taken… Read Full Review

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★☆☆☆☆

“Endleigh's customer service staff are absolutely...”

Written on: 14/08/2010

Endleigh's customer service staff are absolutely terrible. Hannah and Adam both promised to call me back, a week later I called up to find out why neither of them had bothered and a representative called Charlotte Wild was incredibly rude and out the phone down on me mid sentence. Never deal with this joke of a company… Read Full Review

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★☆☆☆☆

“I purchased both building and content insurance from...”

Written on: 30/07/2010

I purchased both building and content insurance from Endsleigh Insurance last year and paid over £1k for the two. In a nutshell I would NOT recommend this insurance company to anyone because when i needed to make a claim I was told that basically I wasn't covered. Really.

Basically in december 2009 my roof started to leak and as a result i suffered some damage to the interior. I put in a claim after a lengthy inspection from their surveyors (and that took weeks !) and the report. In the report… Read Full Review

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★☆☆☆☆

“After moving house on the exact date of renewal,...”

Written on: 25/07/2010

After moving house on the exact date of renewal, Ensleigh still charge an administration fee for changing house details after one day in and don't give you the option to cancel the policy unless you pay a £50 admin fee! What a rip off, don't go near them!… Read Full Review

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★☆☆☆☆

“Do not touch this company with a barge pole. You make...”

Written on: 19/03/2010 by Kez Miller (1 review written)

Do not touch this company with a barge pole. You make a claim for a mattress which was mouldy, due to a damp room. Assessor comes round to look at the damage, then you spend 4 days phoning them to find out what is happening with you claim. You are told that they will phone you back before the end of the day, 4 days in a row. Then you are told it is not a valid claim because it is an 'Ongoing problem!', it is down to our buildings insurance. DO NOT TOUCH THIS COMPANY. At least Dick Turpin wore a… Read Full Review

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★☆☆☆☆

“Endsleigh charged well over the odds for contents...”

Written on: 27/07/2005 by carrbear (5 reviews written)

Endsleigh charged well over the odds for contents insurance in secure city centre flat. Premium was over £200 more expensive than many other companies.
May well be the only company who will insure students but professionals should shop around… Read Full Review

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★★☆☆☆

“Endsleigh are the only insurance company in the UK...”

Written on: 21/01/2004 by spook (48 reviews written)

Endsleigh are the only insurance company in the UK that will provide insurance to students in rented accomodation who want to insure their own belongings in their bedroom or dorm room. It's useful when you are in shared rented accomodation and your flatmates do not want to spend the money to get a policy for the whole house. Unfortunately, knowing that they have no competition, Endsleigh will overcharge you to the point that you are practically paying as much as you would to insure a whole… Read Full Review

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