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| Ease of use | 9/10   |
|---|---|
| Customer Service | 6/10 |
| Overall rating | 8/10 |
Full review by
Copito
on 28th Aug 2007
User Rating : 5
Respect :
0
Good Points: The travel insurance is undoubtedly a good thing if you travel frequently in the way I've been doing just recently for work purposes; if you don't travel that frequently you'll probably find the account charges are a bit steep.
Bad Points: I'd been wanting to change over from an HSBC account for some time, and first tried to open a Privilege account back in 2003, using the online application. After six months of being called back in to the branch in Leicester to provide a variety of forms of ID, proof of address etc all I'd had back were three statements with the account charges on them, no account details, cards, cheque books, nothing. At that point I just phoned them and asked them to cancel the application. If they were that bad at just opening the account, how bad would it be trying to get direct debits, standing orders etc changed over? I worked up the nerve to try again in July of last year (2006). Despite stating that if accepted the Co-op would match my existing banking arrangements, the underwriters decided that the £2,000 overdraft limit I had with HSBC was too much and they would only give me £1,000, which they cancelled in July this year while I was away abroad on business without telling me, causing the bouncing of two mortgage payments which they then charged me for.
General comments: The Co-op had a really bad reputation for customer service throughout the 1980s and it seems as if they haven't changed at all. People who claim to be establishing a benchmark for ethical banking should treat their customers better, not worse, than the usual banks.
Copito's review and ratings | 271 words
Review by
joepesci
on 25th Oct 2005
User Rating : 10
Respect :
0
Co-op Privilege Bank Account is good for those that travel frequently as you get travel insurance provided year round. I got cheesed off with barclays ripping me off, and making me feel like just a number, so moved 2 years ago & haven't looked back. I also have a Smile account as this pays one of the highest rates of interest and comes with a fee free £500 overdraft.
joepesci's full review | 104 words
Review by
dangermax1
on 23rd Apr 2004
User Rating : 8
Respect :
0
I've been a customer of the Co-Op for about five years now. For the last couple I've been a Privilege account customer. It's good for your conscience to have you're money in an ethical bank no doubt, unfortunately their staff can be alternately rude and pushy. The idea of 'customer service' still to reach Manchester perhaps.
dangermax1's full review | 73 words
Review by
jamespercy
on 20th Jan 2004
User Rating : 9
Respect :
+3
Co-op Privilege account offers a brilliant deal on its Privilege account. £6 per month gets you numerous discounts, plus travel insurance for you and your family for a whole year (including 21 days' winter sports cover). The company also invests your money only in ethically-approved ways.
jamespercy's full review | 55 words
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