Baclay Bank is useless at sending statement to there business account holders because computer systems some how have Statements on the no print option.

I'm afraid I can't give a rating as I have not yet managed to open an account with Barclays despite trying since November (now March).
They have lost my application form an ID twice. This includes all my previous addresses and my identification documents. I have had a bank manager be rude to me because he couldn't be bothered to open the account and have been messed around like you wouldn't believe.
If you want your identity protected and want a bank account within 4 months, do not under any circumstances go to Barclays bank.

I banked with Barclay's for around 15 years, a straightforward (if anything to do with Barclay's can be straightforward).
What annoyed me more than anything was the fact that I left the account, with a small amount of cash in it for a few years while I used my building society for my banking needs. I never had any unauthorised overdrafts or cause for them to be unhappy with me as a customer. However I went into the bank a few weeks ago to ask if the account was still open, if not could I re-open it as I'd like to start using it again and paying cash into it monthly. I was told the account had been closed and if I wanted to open it again I'd need to make an appointment, to see whether I was suitable as a customer. I was disgusted at the attitude of the particular member of staff I dealt with. I was treat almost with suspicion and mild derision when I mentioned the possibility of selling my own jewellery designs online. He made me feel belittled and insulted. Needless to say, I didn't make an appointment and I'd rather keep my money in a cardboard box ! I've had much more success with one of the other high street banks. Avoid like the plague !

Barclays is the Norman Wisdom of Retail Banking

I've recently become the treasurer of a pre-school and needed to change the mandate to my name. We have to change post-holders most years so doing this quickly and smoothly is important.

They were unable to give me the forms or do anything in the branch.

First I called and spoke to someone who told me he could sort it there and then, we went through the motions and he told me I was good to go.

Turned out that was completely wrong so I called again and they said they'd have to send me a pack, they never did.

I called back, and they then told me that one of the existing signatories would have to call and request it.

My colleague called, they said they'd put a mandate pack in the post. The pack didn't come but they did cancel the existing mandate without consulting us, leaving us unable to use internet banking, a massive headache. This was in March.

My colleague chased three or four times and each time they apologised and said they'd put it in the post - Nothing.

Eventually my colleague talked them into getting it sent recorded delivery there and then, by the same person - It arrived

So I filled in the forms and took it to the branch where they took my ID and sent it off.

About 3 weeks later they replied saying they couldn't process it because one of the existing signatories, not someone involved in signing the mandate forms in any way, her iD was 'out of date' and she had to go up to the branch and show her ID again. Amazingly they had the temerity to demand we did this within 14 days or they'd cancel the whole process, by the time I got the letter 3 had gone and my colleague was away on holiday and we still had to consider the delays in Barclays internal post. Fortunately she did that in time.

After a further delay I got a two line letter saying I was good to go.

Guess what - i'm not.

So I called the mandate team who said nothing happens automatically and I need to call the Online Banking Team.

The bored overseas call centre worker asked me some security questions including details about this account, an account I can't access. They asked me about standing orders and I couldn't answer. So she pretty much ended the call there and then.

Late July now, we're volunteers running this organisation. It's cost us a lot of time and aggravation when we have full time jobs. The staff naturally assume it's us messing up so our relationship with them isn't good at the moment because of this.

It's all beyond bad, beyond a joke.

In general, ALL British banks discriminate. My wife and I moved to the UK recently, coming from the Netherlands - yes, one of the European fellow-countries. Unlike anywhere else on the continent (fact!), when applying for an account, all British banks will ask you for your nationality and country of birth. If it's not British or the UK, you will ALWAYS have to go to a branch with a bucket full of ID, even if you have lived in the UK for many years. This is against the right to equal treatment that all UK citizens have, and it is also discrimination because 'full' Brits don't have to do that. How can they get away with that?

This has to be the crappiest of the UK banks used to baank with the Woolwich they were great but Barclays bought them and closed them. replacing them with it's own substandard inferior idea of customer service and ease of use.
If you need to speak to them you get put through to one of the worlds worst call centres based in india of course with barely Intelligible staff who cant do anything anyway. All i wanted to do was set up a direct debithung on the phone for 45 minutes after already waiting for ten trying to make the person at the other end understand what i wanted to do in the end gave up as I came to the conclusion that it was likely to lead to problems in the future when they messed up which would mean another indian call centre experience changed my account to Nat West who allow me to speak to the branch no problems since for the sake of your sanity avoid this bank like the plague stuff you money under the mattress or into a body cavity but do not entrust it to this bunch.

NEVER open an account with Barclays. I am please to say that after 6 years of banking with these idiots, I am now getting out!

They stopped my card after going overdrawn (fair enough) 3 years later I still do not have it back. I have asked the just for a cash card but never recieved one. No card, no online banking. Every month I have to visit the bank to get my cash out. The only reason why I was overdrawn is because of the stupid bank charges which should really be classed as theft they are sooo bad. Customer service is painful to say the least and I can always feel my blood pressure about to explode with the stupidity of the staff. They are very polite though, only good point!

PLEASE PLEASE go to another bank for an account as it truly does not get any worse than Barclays

Having been with them through being a student they were great, but recently they seem to just not care. The fees are insane when you make a mistake and the Barclays staff were so rude and ridgid. I'm getting out.

Terrible.
Constantly shutting off my card incorrectly and when correctly Barclays fail to send out a new card.

utterly useless phone services- constant misdirection.

I am treasurer of school pta and, as my daughter is leaving and the head is long term sick, need to change the signatories for the Barclays Current account. The branch can't help, I have had to ring a central number. Four times! Each time I have found the staff to be very helpful and understanding and assure me that everything is now in hand and a form will turn up by first class post but that the previous probably didn't take place because no record is on file. Nothing then happens! Each person verifies who I am by asking my date of birth and mother's maiden name etc. I started this process in plenty of time. There are only four days until the end of the school year.

I hadn't used my barclays account for a number of years. Went in on 13Feb. Changed my address details after going back 3 times 1st time to be told can't change with out id. Fair enough, came back 1hr later same person says i can't change it now you have make an appointment. Next available appointment was 1 week away. Kicked off and got it changed there and then. Ordered debit card cheque book and paying in book received cheque and paying in book within 6 days pretty good. Since then it has been 6 weeks after numerous requests I have received 5 cards BUT NOT debit cards authentication cards!!!!!!!!! even though I specifically make it clear that i need a debit card. Made it that clear I made person on phone tell me word by word 'I AM ORDERING YOUR DEBIT CARD RIGHT NOW' STILL no joy, was put through to customer liaison manager Today was told NO such department. Rang Head office Guess what we are looking into it for you!!! I been really patient 1st formal complaint I only put in 1 week ago. 5 weeks after requesting a card. ANYBODY WAS TO ASK ME I WHERE 2 open an account i would PAY them not to go to Barclays. You can open a savings account on phone in 8mins but in branch you have to make an appointment for next week for 30 mins is an absolute joke. Am so glad i have got majority of funds with a different bank. THIS not resolved soon CLOSING IT DOWN AND ADVISE EVERYBODY ELSE TO.

Unfortunately all the other banks seem to just as bad Lloyds - personal account for over 30 years. You now need to give them a special security code before they will tell you the opening hours for a specific branch. (1) A customer's cheque for £ 849 was paid into our current account on 31 December 2007. On 2nd January the £ 849 was taken out of the account by barclays - but they failed to advise us of this.
When we contacted them a few days later they could not tell us why this was !!!
After two weeks they still could not tell us !!!!
Reluctantly forced to ask our customer for assistance - fortunately he also banked with Barclay's (ought to know better !!!) and was able to confirm that the cheque had gone through his account a few days earlier. Our local branch was able to confirm this - and you might have expected that this would be the end of the matter. On 31 January we were told it would be sorted within 48 hours - but now seven days later its still not been done.
(2) Everything has to be chased up time and time again before they get it right.

I tried to get a form from a Barclays branch to change the signature mandate for a community account . Unbelievably they do not hold forms in the branch, even in electronic files, and asked me to phone a number when I got home.

The call took nearly ten minutes including waiting in a queue. Barclays cannot email them or provide them on a website. They said I would have to wait three days for the forms to arrive in the post!

I am sure this sort of thing was much easier ten years ago.