Barclays Current Account Reviews
Latest Reviews
★☆☆☆☆
Written on: 03/06/2011
“Statements”
Baclay Bank is useless at sending statement to there business account holders because computer systems some how have Statements on the no print option. ...
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★☆☆☆☆
Written on: 03/03/2011
“I'm afraid I can't give a rating as I have not yet...”
I'm afraid I can't give a rating as I have not yet managed to open an account with Barclays despite trying since November (now March). They have lost my application form an ID twice. This includes all my previous addresses and my identification documents. I have had a bank manager be rude to me because he couldn't be bothered to open the account and have been messed around like you wouldn't believe. If you want your identity protected and want a bank account within 4 months, do not under any circumstances...
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★☆☆☆☆
Written on: 22/01/2011
“I banked with Barclay's for around 15 years, a...”
I banked with Barclay's for around 15 years, a straightforward (if anything to do with Barclay's can be straightforward). What annoyed me more than anything was the fact that I left the account, with a small amount of cash in it for a few years while I used my building society for my banking needs. I never had any unauthorised overdrafts or cause for them to be unhappy with me as a customer. However I went into the bank a few weeks ago to ask if the account was still open, if not could I re-open...
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★★★★☆
Written on: 07/12/2010
“I have a lot of sympathy with the reviewers here who...”
I have a lot of sympathy with the reviewers here who have struggled to get things done by their banks, including Barclays. However, in my own case, I've banked with Barclays for 30+ years, and they've generally proved reliable. During that time there's been the odd mishap - a stolen cheque book fully used by the thief and debited to my account because they stopped the wrong book - but when the error was pointed out, I was quickly reimbursed. Part of the problem is we all expect our banking services...
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★☆☆☆☆
Written on: 23/07/2010
“Barclays is the Norman Wisdom of Retail Banking ”
Barclays is the Norman Wisdom of Retail Banking I've recently become the treasurer of a pre-school and needed to change the mandate to my name. We have to change post-holders most years so doing this quickly and smoothly is important. They were unable to give me the forms or do anything in the branch. First I called and spoke to someone who told me he could sort it there and then, we went through the motions and he told me I was good to go. Turned out that was completely wrong so I...
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★☆☆☆☆
Written on: 04/12/2009
“In general, ALL British banks discriminate. My wife...”
In general, ALL British banks discriminate. My wife and I moved to the UK recently, coming from the Netherlands - yes, one of the European fellow-countries. Unlike anywhere else on the continent (fact!), when applying for an account, all British banks will ask you for your nationality and country of birth. If it's not British or the UK, you will ALWAYS have to go to a branch with a bucket full of ID, even if you have lived in the UK for many years. This is against the right to equal treatment that...
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★☆☆☆☆
Written on: 26/11/2009
“This has to be the crappiest of the UK banks used to...”
This has to be the crappiest of the UK banks used to baank with the Woolwich they were great but Barclays bought them and closed them. replacing them with it's own substandard inferior idea of customer service and ease of use. If you need to speak to them you get put through to one of the worlds worst call centres based in india of course with barely Intelligible staff who cant do anything anyway. All i wanted to do was set up a direct debithung on the phone for 45 minutes after already waiting...
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★☆☆☆☆
Written on: 11/08/2009
“NEVER open an account with Barclays. I am please to...”
NEVER open an account with Barclays. I am please to say that after 6 years of banking with these idiots, I am now getting out! They stopped my card after going overdrawn (fair enough) 3 years later I still do not have it back. I have asked the just for a cash card but never recieved one. No card, no online banking. Every month I have to visit the bank to get my cash out. The only reason why I was overdrawn is because of the stupid bank charges which should really be classed as theft they are...
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☆☆☆☆☆
Written on: 07/07/2009
“Having been with them through being a student they...”
Having been with them through being a student they were great, but recently they seem to just not care. The fees are insane when you make a mistake and the Barclays staff were so rude and ridgid. I'm getting out....
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☆☆☆☆☆
Written on: 27/06/2009
“Terrible. ”
Terrible. Constantly shutting off my card incorrectly and when correctly Barclays fail to send out a new card. utterly useless phone services- constant misdirection. ...
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Showing 1 - 10 of 28 Reviews
★☆☆☆☆
Written on: 14/07/2008
“I am treasurer of school pta and, as my daughter is...”
I am treasurer of school pta and, as my daughter is leaving and the head is long term sick, need to change the signatories for the Barclays Current account. The branch can't help, I have had to ring a central number. Four times! Each time I have found the staff to be very helpful and understanding and assure me that everything is now in hand and a form will turn up by first class post but that the previous probably didn't take place because no record is on file. Nothing then happens! Each person...
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★☆☆☆☆
Written on: 29/04/2008
“I have just paid excess postage on a letter from...”
I have just paid excess postage on a letter from Barclay's Premier banking - because they failed to put a stamp on the envelope! The letter was their second attempt at an apology for the very poor service I've received from them over the last six months. Since they introduced their PINSentry machines - for very good security reasons I'm sure - I have been unable to access my account online - and I'm guessing that I'm not the only one. Apparently I have two "unique" customer numbers ( something...
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★☆☆☆☆
Written on: 07/04/2008
“Not impressed. Barclays took over Woolwich and so my...”
Not impressed. Barclays took over Woolwich and so my Woolwich account was automatically switched. They closed my local Woolwich. Service is much worse than Woolwich. I have nothing good to say about Barclays, I'm moving simply to get better online service....
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☆☆☆☆☆
Written on: 28/03/2008
“I hadn't used my barclays account for a number of...”
I hadn't used my barclays account for a number of years. Went in on 13Feb. Changed my address details after going back 3 times 1st time to be told can't change with out id. Fair enough, came back 1hr later same person says i can't change it now you have make an appointment. Next available appointment was 1 week away. Kicked off and got it changed there and then. Ordered debit card cheque book and paying in book received cheque and paying in book within 6 days pretty good. Since then it has been...
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☆☆☆☆☆
Written on: 21/03/2008
“I'm abroad at the moment and can't use my Connect card...”
I'm abroad at the moment and can't use my Connect card at any ATMs. No-one knows why. When I called the customer service, I was told it was due to 'an external link' problem and they basically didn't care. I tried some 30 ATMs in different banks and I'm left here, having no access to my money. This is not the first something like this happens. When they decided to exchange my card for a Connect, I had to wait over 2 months to receive it! They wanted to send it via signed for delivery between 9 am...
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★★☆☆☆
Written on: 12/03/2008
“Just want to let everyone know that if you are ever...”
Just want to let everyone know that if you are ever logged out of your barclays internet banking account. You have no access to your funds for about 1 week!!! Until you receive your new password in the mail. That means you can make a payment and you cant see your statements. All you are told by the customer call centre is "im sorry for the inconvenience, but there is nothing we can do" - what kind of a bank is that??...
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☆☆☆☆☆
Written on: 08/02/2008
“Unfortunately all the other banks seem to just as bad...”
Unfortunately all the other banks seem to just as bad Lloyds - personal account for over 30 years. You now need to give them a special security code before they will tell you the opening hours for a specific branch. (1) A customer's cheque for £ 849 was paid into our current account on 31 December 2007. On 2nd January the £ 849 was taken out of the account by barclays - but they failed to advise us of this. When we contacted them a few days later they could not tell us why this was...
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☆☆☆☆☆
Written on: 04/02/2008
“Barclays is one of the worst banks. I have had the...”
Barclays is one of the worst banks. I have had the experience of having my account stealthily changed from free checking to one that cost £ 10 per month, without actually being told about it at all. When I complained I was told it was changed back and it wasn't. Then I was refunded only part of the fees i paid. Their computer system seems to go faulty quite a lot and can lock you out of getting any of your money for no apparent reason. I was unable to make a payment to another UK account,...
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☆☆☆☆☆
Written on: 09/01/2008
“I tried to get a form from a Barclays branch to change...”
I tried to get a form from a Barclays branch to change the signature mandate for a community account . Unbelievably they do not hold forms in the branch, even in electronic files, and asked me to phone a number when I got home. The call took nearly ten minutes including waiting in a queue. Barclays cannot email them or provide them on a website. They said I would have to wait three days for the forms to arrive in the post! I am sure this sort of thing was much easier ten years ago....
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★☆☆☆☆
Written on: 23/08/2007
“I am a new customer to Barclays - but have got quite a...”
I am a new customer to Barclays - but have got quite a few experiences that make me feel deeply unsatisfied. First, I opened a cash ISA with them - just to find out that it took them a month to register the account, although they happily accepted the cash right away. Once it was opened a month later, they "forgot" to accrue the interest over the time they were processing the documents. Moreover, I and my partner are experiencing all the side effects of their merger with Woolwich. We held a mortgage...
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Showing 11 - 20 of 28 Reviews
☆☆☆☆☆
Written on: 01/08/2007
“I recently tried to transfer to Barclays from my...”
I recently tried to transfer to Barclays from my current bank due to poor service, however should not have wasted my time. I went into one branch with my wife with all our ID but was told they couldn't open an account there, so arranged an appointment at another branch near my work. I went and was told that they could not open a joint account because we both weren't there even though the other branch had seen proof. I opened a single account and they gave me a form to make it a joint one which we...
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☆☆☆☆☆
Written on: 24/01/2007
“I am an Australian citizen with a British passport. I...”
I am an Australian citizen with a British passport. I have been in England for 4 years, and have thus far banked with Lloyds. My partner has banked with Barclays for much of his life, and we therefore decided to open a joint account. I have no debt, and I am a professional in the financial services industry. I would have presumed Barclays would want me as a customer... However, following numerous phone calls to an unhelpful call centre, visiting branches (where I was assured there would be no problem),...
Read full reviewTroubled1's response to 275740_emkate's Review
Written on: 24/05/2008
I had a similar experience with Halifax so I wouldn't recommend them either... wish i would have read these comments before moving to Barclays I also have had nothing but problems with them too. Is there no bank out there that can provide good customer services.
★★★☆☆
Written on: 20/11/2006
“I've banked with them for as long as I can remember,...”
I've banked with them for as long as I can remember, and in general I am quite satisfied with them, but I feel that little-by-little the customer service is slipping badly, and I fear that it may be the end of Barclays as a bank I would trust. For example, a while ago I paid a cheque into my bank account and accidentally paid it into my e-savings account instead of my current account, which I was not supposed to do. Silly mistake, my fault entirely, but surely just a case of tracing it and putting...
Read full reviewBertie's response to fryera2's Review
Written on: 21/11/2006
Bad Points
<br/>"Another company jumping on the India is better bandwagon"
<br/>
<br/>No, fryer...India is cheaper and it's rapidly getting to the stage that keeping ones money in an old sock will be far more convenient. Considering the obscene profits the banks are making, one would think they could afford to provide you with a personal financial advisor billeted with you!
<br/>
<br/>Hail the New World Order!
★★★★★
Written on: 04/10/2006
“I have banked with Barclays for over 20 years. During...”
I have banked with Barclays for over 20 years. During this time I have switched branches a few times, and I have always found great customer service.
I don't often call by telephone, but on the odd occasion, I have never been directed to overseas call centres, and I have found them to be reliable. I have never had any security problems, or even had any wrong transactions on my account.
Internet banking is the best I have used - the limit of £1000 per day transfers is a pain, but...
★☆☆☆☆
Written on: 29/09/2006
“I have banked with them for over 35 years. This week I...”
I have banked with them for over 35 years. This week I tried to transfer £19,000 to an account at another bank. The internet banking would only let me transfer £1,000 per day, and on being advised to go to a branch, they would only transfer £5,000 per day unless I paid £20.00 for a TT. What is the point of a bank that will take your money and when you want it back charge you for the privilege? I am moving my account to Nationwide, as they let you transfer £10,000 per...
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☆☆☆☆☆
Written on: 06/09/2006
“I have been banking with them for the last 20 odd...”
I have been banking with them for the last 20 odd years, and I recently paid a substantial cheque into my account expecting it to take 3 days to clear, which is standard in most accounts. Alas, no! Not Barclays, as they take 5 days. I would have thought that in the the 21st Century when everything is computerised, that this would have been better and not worse. It is absolutely ridiculous. I also wrote them a letter, and it took nearly three weeks for them to respond, and the response was a standard...
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★★☆☆☆
Written on: 23/06/2006
“I've been a loyal customer with Barclays Bank for over...”
I've been a loyal customer with Barclays Bank for over 30 years, but by the way they treat me you wouldn't think so. Apart from the normal things like not open when you need them, not being able to speak to my local branch direct on the phone, having to speak to somebody who can hardly speak English in India when (and I do say when) you have a problem, the final straw was that they messed up my pension! They have forgotten that it is us that keep them in business.
I'm off to try Alliance...
★★★★★
Written on: 10/06/2006
“I have been banking with Barclays since I was 13, and...”
I have been banking with Barclays since I was 13, and I am now 23. I have always had great advice and help from the staff, i.e. help in buying my first car/house and advice on savings accounts. I have never had any problems with the bank in any part of my every day banking, i.e. paying in money, and using their telephone or online banking. The other comments I have read on this site regarding Barclays do not create a true picture of the service that I have received.
I would honestly recommend...
474364_Andrea10's response to kizzypebbles's Review
Written on: 21/07/2009
My experience over many years with Barclays has been very good. Of course they make mistakes they are only human.
<br/>The only problem is they are so big and not all the staff knows their jobs as well as they should. Perhaps more training.
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