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Picture courtesy of Ross G.
| Ease of use | 3.3/10   |
|---|---|
| Customer Service | 1.9/10 |
| Reviewer Rating | 2.2/10 |
| Overall Rating | 2/10 |
Full review by
Guest.
on 15th Jul 2008
User Rating : 2
Respect :
0
Good Points: Local branch. Friendly staff.
Bad Points: Very slow or non responsive.
General comments: I am treasurer of school pta and, as my daughter is leaving and the head is long term sick, need to change the signatories for the Barclays Current account. The branch can't help, I have had to ring a central number. Four times! Each time I have found the staff to be very helpful and understanding and assure me that everything is now in hand and a form will turn up by first class post but that the previous probably didn't take place because no record is on file. Nothing then happens! Each person verifies who I am by asking my date of birth and mother's maiden name etc. I started this process in plenty of time. There are only four days until the end of the school year.
Guest.'s review and ratings | 138 words
Review by
Martyn27uk
on 29th Apr 2008
User Rating : 2
Respect :
0
I have just paid excess postage on a letter from Barclay's Premier banking - because they failed to put a stamp on the envelope! The letter was their second attempt at an apology for the very poor service I've received from them over the last six months.Since they introduced their PINSentry machines - for very good security reasons I'm sure - I have been unable to access my account online - and I'm guessing that I'm not the only one.Apparently I have two "unique" customer numbers ( something of ...
Martyn27uk's full review | 267 words
Review by
danpenny
on 7th Apr 2008
User Rating : 2
Respect :
0
Not impressed. Barclays took over Woolwich and so my Woolwich account was automatically switched. They closed my local Woolwich. Service is much worse than Woolwich. I have nothing good to say about Barclays, I'm moving simply to get better online service.
danpenny's full review | 116 words
Review by
Guest.
on 28th Mar 2008
User Rating : 0
Respect :
0
I hadn't used my barclays account for a number of years. Went in on 13Feb. Changed my address details after going back 3 times 1st time to be told can't change with out id. Fair enough, came back 1hr later same person says i can't change it now you have make an appointment. Next available appointment was 1 week away. Kicked off and got it changed there and then. Ordered debit card cheque book and paying in book received cheque and paying in book within 6 days pretty good. Since then it has been ...
Guest.'s full review | 270 words
Review by
marta2
on 21st Mar 2008
User Rating : 0
Respect :
0
I'm abroad at the moment and can't use my Connect card at any ATMs. No-one knows why. When I called the customer service, I was told it was due to 'an external link' problem and they basically didn't care. I tried some 30 ATMs in different banks and I'm left here, having no access to my money. This is not the first something like this happens. When they decided to exchange my card for a Connect, I had to wait over 2 months to receive it! They wanted to send it via signed for delivery between 9 a ...
marta2's full review | 169 words
Review by
johnjackson12
on 12th Mar 2008
User Rating : 3
Respect :
0
Just want to let everyone know that if you are ever logged out of your barclays internet banking account. You have no access to your funds for about 1 week!!! Until you receive your new password in the mail. That means you can make a payment and you cant see your statements. All you are told by the customer call centre is "im sorry for the inconvenience, but there is nothing we can do" - what kind of a bank is that??
johnjackson12's full review | 81 words
Review by
Guest.
on 8th Feb 2008
User Rating : 0
Respect :
0
Unfortunately all the other banks seem to just as bad Lloyds - personal account for over 30 years.
You now need to give them a special security code before they will tell you the opening hours for a specific branch.
(1) A customer's cheque for £ 849 was paid into our current account on 31 December 2007. On 2nd January the £ 849 was taken out of the account by barclays - but they failed to advise us of this.
When we contacted them a few days later they could not tell us why this was ! ...
Guest.'s full review | 193 words
Review by
AlixForbes
on 4th Feb 2008
User Rating : 0
Respect :
0
Barclays is one of the worst banks. I have had the experience of having my account stealthily changed from free checking to one that cost £ 10 per month, without actually being told about it at all. When I complained I was told it was changed back and it wasn't. Then I was refunded only part of the fees i paid.Their computer system seems to go faulty quite a lot and can lock you out of getting any of your money for no apparent reason. I was unable to make a payment to another UK account, e ...
AlixForbes's full review | 223 words
Review by
Guest.
on 9th Jan 2008
User Rating : 0
Respect :
0
I tried to get a form from a Barclays branch to change the signature mandate for a community account . Unbelievably they do not hold forms in the branch, even in electronic files, and asked me to phone a number when I got home. The call took nearly ten minutes including waiting in a queue. Barclays cannot email them or provide them on a website. They said I would have to wait three days for the forms to arrive in the post! I am sure this sort of thing was much easier ten years ago. ...
Guest.'s full review | 132 words
Review by
Natalia321
on 23rd Aug 2007
User Rating : 1
Respect :
0
I am a new customer to Barclays - but have got quite a few experiences that make me feel deeply unsatisfied. First, I opened a cash ISA with them - just to find out that it took them a month to register the account, although they happily accepted the cash right away. Once it was opened a month later, they "forgot" to accrue the interest over the time they were processing the documents.
Moreover, I and my partner are experiencing all the side effects of their merger with Woolwich. We held a m ...
Natalia321's full review | 283 words
Review by
Humphrey22
on 1st Aug 2007
User Rating : 0
Respect :
0
I recently tried to transfer to Barclays from my current bank due to poor service, however should not have wasted my time. I went into one branch with my wife with all our ID but was told they couldn't open an account there, so arranged an appointment at another branch near my work. I went and was told that they could not open a joint account because we both weren't there even though the other branch had seen proof. I opened a single account and they gave me a form to make it a joint one whic ...
Humphrey22's full review | 217 words
Review by
emkate
on 24th Jan 2007
User Rating : 0
Respect :
0
I am an Australian citizen with a British passport. I have been in England for 4 years, and have thus far banked with Lloyds. My partner has banked with Barclays for much of his life, and we therefore decided to open a joint account. I have no debt, and I am a professional in the financial services industry. I would have presumed Barclays would want me as a customer... However, following numerous phone calls to an unhelpful call centre, visiting branches (where I was assured there would be no pr ...
emkate's full review | 191 words | 1 comment added.
Review by
fryera2
on 20th Nov 2006
User Rating : 6
Respect :
0
I've banked with them for as long as I can remember, and in general I am quite satisfied with them, but I feel that little-by-little the customer service is slipping badly, and I fear that it may be the end of Barclays as a bank I would trust.
For example, a while ago I paid a cheque into my bank account and accidentally paid it into my e-savings account instead of my current account, which I was not supposed to do. Silly mistake, my fault entirely, but surely just a case of tracing it and p ...
fryera2's full review | 451 words | 1 comment added.
Review by
robfrombris
on 4th Oct 2006
User Rating : 9
Respect :
-1
I have banked with Barclays for over 20 years. During this time I have switched branches a few times, and I have always found great customer service.
I don't often call by telephone, but on the odd occasion, I have never been directed to overseas call centres, and I have found them to be reliable. I have never had any security problems, or even had any wrong transactions on my account.
Internet banking is the best I have used - the limit of £1000 per day transfers is a pain, but I wo ...
robfrombris's full review | 158 words
Review by
steveford1
on 29th Sep 2006
User Rating : 2
Respect :
0
I have banked with them for over 35 years. This week I tried to transfer £19,000 to an account at another bank. The internet banking would only let me transfer £1,000 per day, and on being advised to go to a branch, they would only transfer £5,000 per day unless I paid £20.00 for a TT. What is the point of a bank that will take your money and when you want it back charge you for the privilege? I am moving my account to Nationwide, as they let you transfer £10,000 pe ...
steveford1's full review | 122 words
Review by
Barbaraj
on 6th Sep 2006
User Rating : 0
Respect :
+1
I have been banking with them for the last 20 odd years, and I recently paid a substantial cheque into my account expecting it to take 3 days to clear, which is standard in most accounts. Alas, no! Not Barclays, as they take 5 days. I would have thought that in the the 21st Century when everything is computerised, that this would have been better and not worse. It is absolutely ridiculous. I also wrote them a letter, and it took nearly three weeks for them to respond, and the response was a stan ...
Barbaraj's full review | 151 words
Review by
Max Cady
on 23rd Jun 2006
User Rating : 3
Respect :
+1
I've been a loyal customer with Barclays Bank for over 30 years, but by the way they treat me you wouldn't think so. Apart from the normal things like not open when you need them, not being able to speak to my local branch direct on the phone, having to speak to somebody who can hardly speak English in India when (and I do say when) you have a problem, the final straw was that they messed up my pension! They have forgotten that it is us that keep them in business.
I'm off to try Alliance & Le ...
Max Cady's full review | 116 words
Review by
kizzypebbles
on 10th Jun 2006
User Rating : 10
Respect :
-4
I have been banking with Barclays since I was 13, and I am now 23. I have always had great advice and help from the staff, i.e. help in buying my first car/house and advice on savings accounts. I have never had any problems with the bank in any part of my every day banking, i.e. paying in money, and using their telephone or online banking. The other comments I have read on this site regarding Barclays do not create a true picture of the service that I have received.
I would honestly recom ...
kizzypebbles's full review | 173 words
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