Written on: 23/08/2013
I ordered a 7 piece bedroom set from Tutti Bambini in March. We received the final pieces this week (23rd August). The list of frustrations is huge but includes: - shocking customer service (I am not stupid and I know when I am being lied to) - poor quality finish. Feels VERY cheap - badly put together by company (side of changing table is left hanging off without the right fitting) - very rude delivery drivers - damaged goods that they are reluctant to quickly resolve If you're thinking... (read more)
Written on: 15/08/2013
We ordered this product for our future son, on arriving both the end legs were badly damage on the inside, although we were both upset we made do and began to put together, on putting the cot bed together we notice several large splits in the wood, any weight on this would make the cot bed snap in 2 causing major injuries. We contacted Tutti Bambini, who were very helpful to begin and asked for pictures, once sending the pics, the gentleman Mark who we spoke to said, that it would be... (read more)
Written on: 31/07/2012
ordered a cot bed ,waited a few months to be told that it is discontinued and was offered an alternative.When we diodi not take it, we were charged £30 admin fee for a refund.Extremely rude people on the phone.I am amazed that they are still in business.Avoid them at all costs. (read more)
Written on: 21/04/2012
they are the worst company ever, infact i can not call these guys a company they are a discrace to the human race !!! how they sleep at night when they rip people off and rob them blind !!!! how rude !!!!! the manager would not even talk to me as the cott i ordered for £300 was not even safe to put a dog in let alone a new born baby !! and they offered me a £30 goodwill cheque how rude ! never ever use this company your are better off building your own cott ! i will tell the world and... (read more)
Written on: 16/01/2012 by rllmacleay
I bought Tutti Bambini Jake cotbed in 2005 for my eldest and it has been in constant use since then, both as a cot for all (now) three of our children and for long periods as a junior bed. I cannot really criticise it as a value for money, unbreakable and attractive piece of furniture. It has been jumped on by several children at once, chewed, stuck all over with stickers and worse and just washes off and keeps going. As good as anything in the same price range on the market, I would say,... (read more)
Written on: 11/11/2011
i ordered the Tutti Bambini lucas cot bed off the internet, i thought the cot looked lovely and was very excited! it took 17 days to be delivered not the 7 days i was told and this was only after i had made numerous phone calls to complain it was late and had been given 3 'definate' delivery dates! when it did arrive me and my (carpenter) fiance were shocked to discover the cot was not 'oak' as described but infact pine!!!! over £300 for a pine cot? when i rang them to complain i was told... (read more)
Written on: 30/10/2011
Ordered a Louis sleigh cotbed in white (paid £379 for bed and mattress), bed arrived damaged had a hole right through one of the sleigh ends. Rang them to ask for replacement cot - they said that they don't replace the whole item just the parts that are damaged. I asked for both cot ends to be replaced as I was not happy with the chipped and bubbling paint work in the joins. They agreed to replace the parts - after about 6 chase up calls to find out when they were actually going to arrive... (read more)
Written on: 25/10/2011 by Guest_ms
I ordered a gliding chair from Tutti Bambini. The chair arrived without any notice of arrival and therefore i was not ready to receive the parcel. It was left with my neighbour. The Chair had to be self assembled. The instructions were adequate and i did have to assume some of the assembly for myself. The chair did not work glide properly once assembled and made a scraping noise. So i contacted Tutti Bambini about the problem. Tutti Bambini's after service is poor and they don't... (read more)
Written on: 19/10/2011
I ordered tutti bambini 7 piece sleigh cot bed and was told it would be delivered and assembled on the first of November and i recieved a txt message a couple of days before it was due to come saying they would have to deliver it on 30th of november at earliest, when i told them that was no use as my baby would already be here and would not have anywhere to sleep or keep its stuff, they then offered to send just the bed.(flat packed even thou i paid for assembly)..what use is that am i... (read more)
Written on: 05/07/2011
My son and daughter in law ordered a Tutti Bambini 7 piece set from a company called Precious Little Ones in April. They were told that there would be a may delivery only to be told that they wouldnt be able to deliver until June. They accepted this as my granson was born on the 11th of April and being small he was ok in his mosses basket. When the stuff came it was disgraceful. The drawers dont close the paint is bubbled and chipped, the cot bars dont fit into the bottom rail properly,... (read more)
Written on: 29/05/2011
Absolutely terrible. The quality of the product is just awful. I have contacted the company three times now without reply. One of the pieces arrived Snapped in half..!!! So far waited three months for a replacement. There is a reason you can't leave feedback on their website.. Buyer beware. I have already persuaded two family members to avoid, and showed them the dismal quality and explained the after sales service. I will continue to spread the word to as many as I can. Avoid at ALL... (read more)
Written on: 11/04/2011
We have taken delivery of the 'much anticipated' Tutti Bambini cot. After unpacking it, we were horrified at the product quality. Quite frankly it is shocking and cannot believe such a shonky product would be let out of a factory ...
1. Paint is bubbled and cracked at seams on one end
2. Logo is fixed on wonky (
3. There is a hardened paint drip
4. In areas the paint hasnt taken and you can see the wood below
5. The detail on the front is chiselled out, or must be bored out. There are... (read more)
Written on: 09/04/2011
Terrible company. We purchased via a reputable retailer (who have been very good) - furniture was delivered and assembled by TB, however, is of poor quality. The doors dont fit into the wardrobe frame, the drawers don't fit into the changer unit very well, TB sent one piece of furniture which was not part of the set, and there are marks all over everything. They are now telling me they cannot come out to see the problems until 8 weeks after it was delivered. I have now rejected the furniture... (read more)
Written on: 12/03/2011
Beware - We bought tutti bambini range direct from them. A lot of pieces where damaged or marked. The wood was thin and cheap and the colour was yellow and nothing like the picture or as described. I was totally heart broken. We spent around £800. I wanted to return the products as I was extremely upset, they implied I had damaged it myself!! Even though they came and fitted it when replacing the damaged parts, the draws do not line up and cot draw keeps coming of the rails. Awful service,... (read more)
Written on: 25/11/2010
Avoid Tutti Bambini and their furniture at all costs! I ordered my barcelona furniture set and the money was taken straightaway. I received no communication from the company. After chasing them several times,I eventually received the furniture flat packed. They did not have any fitters available at the time. All 5 items of furniture were damaged in some way. The paint finish was awful. There were marks on the wood. The holes were not aligned well. Brackets were broken. The list is... (read more)
Written on: 07/09/2010
purchased a set for my daughter, really poor quality chipped and flakey paintwork, men who put it together said " this is one of their better sets, but they are all rubbish" when i contacted the head office, was spoken to in the most inappropriate manner, yes from a distance it looks nice but nothing fits and have lost count of the times it has been glued back together !! RUBBISH COMPANY (read more)
Written on: 07/07/2010
I just want to let people know what a TERRIBLE company this is!!!!!!
TO MANY PROBLEMS TO LIST JUST STAY AWAY FROM THIS COMPANY!!!!!!!!!!!! (read more)
Written on: 23/03/2010
Do not buy from this company.
We ordered a cot and 1st they said delivery in April, then changed to June and then said they could not give a firm date.
You will pay for stuff that will not get to you and although they will say that you can get a refund they will try to charge 15% ADMINISTRATION FEE or refuse to give you a refund at all.
I am going to Watchdog and Trading Standards Agency to complain and taking them to small claims court.
Anyone who had a problem should do the... (read more)
Written on: 27/01/2010
Ordered a cot bed. The quality was awful and when i called them to ask for a collection they wanted to charge me and then I was asked to send images whick took me a while.
I can understand why any company would treat their customers like this
Written on: 08/10/2009 by luyangbau (2 reviews written)
In Sep 09 we ordered a Jake 3 piece bundle from their website, and within 1 business day, a customer service called us to give the estimated delivery day, which was approximately 2 weeks from the order date. I then noticed that my credit card was charged almost immediately after the order. Despite this, I just waited for the delivery day in good faith. The following week I rang them to confirm the exact delivery date and time and was able to do so easily in 1 phone call. On the delivery day,... (read more)
Written on: 09/08/2009
Do not buy from this website!!!
Extremely bad experience. Ordered a tutti bambini jake cot bed which wasn't right size and wanted to cancel it straight away. The only optionto cancel an item is to send them an e-mail. They were fairly quick with the reply but wnated me to discuss the cancellation on the phone. In their T&C says that 5% cancellation fee will be applied to cover the transaction, so this charge was expected. When I called they told me that they have made an attempt to deliver... (read more)
Written on: 31/07/2009
Oh dear - I wish I had read this before I ordered a cot bed from Tutti Bambini! My cot arrived yesterday and is damaged and of very bad quality. The paint finish is terrible and will never withstand use by a toddler. I am how v worried about trying to get a refund! (read more)
Written on: 28/10/2008
Ordered the Tutti Bambini Jake Cot Bed in Feb, and they didn't have correct items so delivered substitutes on loan. 6 months later still hadn't received original items ordered. When I asked for a refund I was told £150 for delivery would be deducted and I was given use of the loan items. Told them that I would like them to provide the items ordered, they apparently couldn't because they came back and offered a 50% discount or full refund. They collected items 6 weeks ago and I still have... (read more)
Written on: 27/08/2008
Ordered my room set in May and told it was in stock. Arrived end of August at 5 pm they finished installing it at 8pm! Waited in all day. The cot bed, I was told was out of stock but other items were also missing. On inspection the furniture is at least 3 different colours, the finish is disappointing and each item appears to be damaged. Fortunately I didn't buy direct from the company so have been backed by the retailer (who I haven't paid). The reports coming from the delivery guys were... (read more)
Written on: 14/08/2008 by fb42000 (1 review written)
Payment taken early July upon order, they phoned early august to confirm complete delivery mid august - only part of order turned up on delivery (a cotbed which was part of a complete room set and mattress)Contacted them several times to be told different delivery dates for rest of furniture - now looking like October delivery for the second part of roomset although still not confident and no exact date can be said. Delivery dates seem to be beyond them, they appear not to know when they can... (read more)
Written on: 22/05/2008
Don't buy it. looks nice in the pictures, but won't stay that way for a second. (read more)
Written on: 04/03/2008
Service I received from Tutti Bambini was really bad. I ordered through the main website, the delivery was relayed by a few days but i had to keep phoning and harrasing them to get to know when delivery would be. this is not acceptable for working mums we cannot take days off to accommodate companies.
also had to argue to get a refund on the draw for my cot bed. they said they would send one for free. was really happy till i received the draw - my cot bed is white; they sent out... (read more)
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
"Perfect fit for our little guy" Read More
"Avoid at all costs - it's just..." Read More
"Highly recommend the company a..." Read More
"Would not buy because of safet..." Read More
"I have 2 hogarths, I would say..." Read More