Waterside MC350 Reviews

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1.5 stars
Average rating for this product is: 1.5 out of 5

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Average Ratings for Waterside MC350

  • Ease of Use2.7 stars
  • Durability1 stars
  • Style3 stars
  • Service & Support1.8 stars
  • Value for Money1 stars
  • Reviewer Ratings1.1 stars
  • Overall Rating1.5 stars

10 Reviews For Waterside MC350

  • Stoday 9th Aug 2009

    Reviewer rating: 1 stars


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    Waterside MC350 - A box of crap would be too kind a description for this junk. At 13 months after installation in a new house (and after 6 months use) the programmer failed. Replaced at a cost of £75. After another 12 months it continually overflows.

    I have now decided to replace it with another manufacturer's product. I shall not even give it away; my conscience wouldn't allow me to inflict such a millstone on anyone.

  • Guest 26th Jul 2009

    Reviewer rating: 1 stars


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    Purchased Waterside MC350 in December 05. By October 06 had 2 call outs because it didnt work - scum round the bath, not using salt, brine tank kept filling with water. A new turbine was fitted and 2 new timers. The unit was then replaced. Since then it has worked periodically but now the brine tank is full of water again and keeps overflowing. Very disappointed.

  • Guest 2nd Jul 2009

    Reviewer rating: 0.5 stars


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    I wish I'd have read some reviews before I bought the waterside MC350 as it hasn't worked properly since it was installed 2 years ago. The first engineer had to change all the main circuits etc as it was an out of date model which shouldn't have been sold in the firstplace and it's been completely unreliable since then. I've just been through the best period of operation (7 months) and it's having the same problem and Culligan want to charge me an extortionate £92 call out. Not happy and ...

  • CoojeBear 29th Jun 2009

    Reviewer rating: 0 stars


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    Sadly I have to concur with the poor reviews. I have now had to replace the computer/display unit on my Waterside MC350 after it broke down at 16 months. Now it permanantly overflows. After having a good experience in a previous house (with a waterside 250 which lasted at least 10 years without fault) I chose the MC350 for this house. However, I will not be buying a waterside again.

  • Hardwater 15th Mar 2009

    Reviewer rating: 0 stars


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    All I can say is that within 14 months of installation: The programming buttons died, the salt tank ended up with water to the top of it pertinently, it decided to do its own re-generation whenever which resulted in the salt low alarm going off at odd times like 3.00am ! Then it started demanding salt when the unit was full, and finally it decided not to regenerate automatically at all. Currently, until I can afford a new one, it ' s plugged into a manual time switch and using its start-up seque ...

  • Guest 6th Feb 2009

    Reviewer rating: 4.5 stars


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    The Waterside MC350 is very easy to install, does not seem to have to refill with salt so often thus giving me better value for running costs. I have seen a drop in costs of my cleaning products as the soft water has cut down how much is used.

  • Guest 14th Oct 2008

    Reviewer rating: 0.5 stars


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    Would not recommend this Waterside MC350 to anyone. Personally I think it should be taken of the market by the manufactures. Have had service engineer out to fix 5 times in 12 months, also had a new unit but it still keeps breaking down

  • Peterholland Rank: Lance Corporal 7th Oct 2008

    Reviewer rating: 2.5 stars


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    Like ALL softeners they do play up from time to time. I used to have a Kinetico and when I changed to a mega flow heating system, it would not cope with the flow rate...let hard water through.

    I purchased an MC350, and at first it played up, the engineer called and fixed it (Plumber had set it up wrong!!) and now working perfectly. Uses a lot less salt too!!!

  • garywoodley 23rd Sep 2008

    Reviewer rating: 0 stars


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    I have installed five of these mc350 softeners in 2 years and all but one failed within 18 months even after talking to Culligans they refuse to accept there is a fault with them and they are charging a call out fee or repair fee of between £85 and £165. I don't recommend their products in my experience they have a major problem but will not do the decent thing and repair the units free of charge.

  • willp Rank: Lance Corporal 28th Jul 2008

    Reviewer rating: 1 stars


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    The computerised water usage system on my Waterside MC350 gave up after 3 months so regeneration had to be turned on manually, negating the whole point of the computerisation. After a year it started switching itself on at random, wouldn't turn off, the drainage system didn't work, and only the overflow prevented a major flood. The display disappeared so the whole thing couldn't be programmed - i.e. you couldn't set the clock or the water hardness or manually regenerate. Put simply, it was us ...