Kinetico 2020c Water Softener Reviews

Kinetico 2020c Water Softener
★★★★★
4.7
From 5 reviews
93.0% of users recommend this

  • Ease of Use

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  • Service & Support

  • Value For Money

18 Questions | 16 Answers
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“trouble”

★★☆☆☆

written by Maeveu222 on 14/10/2016

After 4 yrs installed Yes the water is Good....but the system....Problem after problem....Salt build up in tank....it don't work....you drink salty water. Hoses are so ridged they kink or brake...Now for the UNDER SINK UNIT...it leaks if you just move the tank ....you fix one thing....then the other pops up...more water all over .....coupling come loose.....more water all over.....Unit shuts down...service people tell you.." we will see you next week "......$5000.00.... NO I DO NOT RECOMMEND IT TO NO ONE... I am 65...I cannot be on my hands and knees cleaning up water all the time.

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Dental63's Comment

Written on: 14/10/2016

I would recommend to call your kinetico suppler 1st to investigate and rectify the problem.or contact Kinetico head office

Kind regards

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Thomas51's Comment

Written on: 14/10/2016

UPDATE: The second service person on as many days came out and corrected Problem.....I am happy that he did so..as well as explain to me what I can do in
the future.... So on that regard I will Raise my review on service to 4 stars.

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Dental63's Comment

Written on: 14/10/2016

Hi Again,
Thats really good news, im pleased problem was resolved, the Kinetico Is normally such a good work horse ( ive been with Kinetico 18 years with very little problem, enjoy the soft water and have a good weekend

All the best

Andrew
hawkersofteners

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“Nothing but problems ”

★★☆☆☆

written by KD147 on 18/05/2016

I would not buy this water softener. Had to have a part relaxed not long after it was installed now having problems and the company I bought it from can't be bothered to call me back. Do not buy from Watercare in Whitton, their customer service after they have got your money is shocking

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“Worked Great ... for a month!”

★★☆☆☆

written by oarmatt on 12/11/2015

At this point, I have to give this 2 stars. It worked great, but for only one month. Replaced the salt (with Kinetico brand block salt) after the first month, but noticed the water not feeling soft anymore. Since then, I have done manual regeneration a few times as per the instructions, etc. I consider myself pretty good when it comes to troubleshooting and understanding technical things, but in this case, it appears there is nothing you can really do except call the person who sold it to me, explain the issue, schedule a time for someone to look at it, take off work or cancel doing something useful to meet a service repair person, etc. So all in all, quite disappointed.

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“Flimsy doors”

★★☆☆☆

written by RudyHouse on 03/06/2015

The water softener work ideally but after 2 weeks on checking the salt level the door came away in my hand. The manufacture of this flimsy door attachment is not what I would expect with such a high priced article. There is no way that the installers are at fault as this clearly lies with the manufacturers and quality checkers.

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Ross24's Comment

Written on: 11/06/2015

....there are similar block salt softeners that have clear lids with no hinges!
Clear lid makes it so easy to glance to see the salt, no need to use both hands just to open the lid just to check (and often have no need to fill yet)

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Mickl.kws's Comment

Written on: 26/12/2015

Te hinges are designed to break rather than the door if a kitchen door is shut on it.
The hinges are free and can also be replaced with lift of lid type, You should have been give some spares

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“New machine Failed twice since 15/1/15 installation”

★★☆☆☆

written by BobHammond on 25/02/2015

The machine was stuck on rinse. Contacted our local dealer, who came swiftly and manually regenerated the machine twice without it failing. It failed again today, same symptoms. Contacted our dealer, who arranged for Kinetico to come. We now have an appointment for their visit. Overall we are dis-satisfied with the softener. After paying that sort of price we expect something that actually works. Our local dealer is very good and he did everything he could to leave us with a working machine.

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Asked by Loisgrissom on 3rd March 2018 Report this content
How often should I check it to replace the resin?

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Answers (2)
Report this content gauntlet Written on: 05/03/2018
Do you mean the salt block? You just have to look every few weeks!
Report this content gauntlet Written on: 05/03/2018
Hard water is softened by removing the calcium and magnesium it contains. When hard water passes through the softening system's resin bed, the calcium and magnesium (hardness) ions are removed through an ion exchange process, so only softened water passes through to your home. Once the resin bed fills up with hardness ions, it must be regenerated (cleaned). Salt is typically used in the regeneration process and restores the resin to a "clean" state so the ion exchange process can begin again. GUESS THERE'S NO CHECKING NECESSARY!
Asked by Robo1947 on 25th April 2017 Report this content
I am having my new Kinetico softener installed this week. Can I drink soft water with no harmful effects?

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Report this content gauntlet Written on: 26/04/2017
Yes I think the water is fine to drink. However we installed a water filter that bypasses the softener. The water from that is great for drinking and cooking and as our water is very hard removes the lime!
Asked by Victhomas on 13th September 2016 Report this content
Our softener is about 30 years old. Is it likely that it needs servicing or even replacement? It appears to work OK but the pressure through the softener seems low. 

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Asked by RitaBatch on 2nd May 2016 Report this content
We use 2 blocks of salt in our softener. One block has finished well in advance of the other. Shall we run the machine on the remaining half block until it is finished, or does the machine always need two blocks of salt in it?

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Asked by Stephen2160 on 24th April 2016 Report this content
What is the average time for salt replacement on the 2020c?

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Asked by MichaelMacMahon on 17th February 2016 Report this content
Can a water softener affect the pH reading of domestic water?

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Asked by dwatton on 21st November 2015 Report this content
Do the resin beads used in the system ever need replacing and if they do, how long should they last for before being replaced?

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Answers (1)
Report this content kengill Written on: 24/11/2015
I have had a number of these water softeners over the years and have never had to replace the resin beads. The only thing that needs replacing are the salt blocks - frequency is dependent on individual water consumption. The system is designed to self regenerate the resin - as far as I am aware, the resin never needs replacing. To be sure you should ask a Kinetico supplier. Mine have been totally trouble free over may years. Hope this helps
Asked by sandyy on 17th August 2015 Report this content
I have a 12 year old Kinetico water softener which works perfectly fine before we moved the kitchen to the new extension. We now have a new megaflow unvented pressurised system, can I connect it back to this system?

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Report this content kengill Written on: 24/11/2015
I should have thought that as the softener is fitted to the mains water inlet to the house what happens downstream should not preclude fitting. But clearly advice from a Kinetico supplier would be relevant
Asked by Silver1111 on 14th July 2015 Report this content
Softener leaking at inlet pipe with filter. Does it have to have a special kenetico seal replacement because the one I have used has not stopped the leak. Is there another reason for it to leak at this point? Many thanks

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Asked by CHEWY62 on 1st June 2015 Report this content
Does the warranty cover ALL COST when a problem arise's with the system, such as a defective/ leaking tank

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Asked by Joan100 on 2nd May 2015 Report this content
I was just wondering if anyone could tell me the rough cost of the water softener and how it compares with other systems in terms of value for money and efficiency? Any information you can give me will be much appreciated. Regards

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Report this content j-221 Written on: 06/05/2015
hi, cost of block salt, there are 2 in one pack to use in machine. it cost about £4.10 to £4.50 per pack. It depends how much water you use.hope it helps.
Asked by Raymonddiffey on 10th April 2015 Report this content
Do they have spare parts for a Kinetico 2020c?

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Report this content onetraveller Written on: 13/04/2015
I'm not sure who you mean by they, but th people who installed mine, carry some spares although he did say that in his experience they rarely go wrong
Asked by RConnorton on 5th February 2015 Report this content
Is it possible to make the water flow faster and stronger in my shower?

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Asked by Barbarsharp170 on 27th November 2014 Report this content
How long is the warranty on this product?

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Asked by AlanEPayne on 12th October 2014 Report this content
Can you drink softened water?

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Answers (3)
Report this content ColinAllinson Written on: 13/10/2014
You can drink softened water but it can contain traces of salt which is not considered ideal for health if drunk regularly. However, the amount of salt is small and, in the scale of unhealthy things we regularly expose ourselves to, it ranks very low. Ideally, have a drinking water supply that comes off before the water softener (mine goes through a Brita inline cartridge filter) but it is not 100% essential.
Report this content GrahamCastell Written on: 13/10/2014
Soft water is perfectly safe to drink but some people prefer to drink normal hard water. In most cases the engineer will recommend that one tap (or fridge connected to mains water for drinking) be retained as a hard water supply.
Report this content ICEGRIPPER Written on: 13/10/2014
Yes you can. Although it is recommended that one water outlet bypasses the softener to deliver un-softened water. Think this dates back to some research (quite a long time ago, when softeners were in their infancy)that showed that softened water can have higher than normal levels of sodium, which is not good for newborns in large quantities. We drink softened water in the ICEGRIPPER office all the time...
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Asked by dpadgett on 6th October 2014 Report this content
My Kinetico 2020c water softener seems to be continuously regenerating i.e.there is a hissing noise from the softener and a trickle of water into the drain. How do I resolve the problem please?

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Report this content ColinAllinson Written on: 07/10/2014
I am no engineer but it clearly should not be doing that. If it has been doing it since installation then I would suspect that it was not installed correctly and you should get another qualified kinetico engineer to look at it. If it has just started doing it then it may need service
Report this content Thornem Written on: 07/10/2014
Mine regenerates about once a week for about 20 minutes, in a hard water area. I get through two salt block every 6 weeks or so. It sounds as if yours may have an internal leak. I suggest you need to get a Kinetico engineer in to see what it's doing. If it's using a lot of salt that's another clue.
Report this content GrahamCastell Written on: 11/10/2014
Take the back cover off On top in centre you will see a Phillips heads screw. Put screwdriver in screw press down continue pressing and then turn clockwise for seven clicks and release . Leave for 30 mins and check if stopped.If not try once more. If no joy you will need to call your Kinetico engineer.
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Asked by Afal on 26th April 2014 Report this content
What softener is best when there is no scope to separate the water supply for drinking or garden use?

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Report this content ColinAllinson Written on: 28/04/2014
Because some salt residues can be left in the water that has passed through a water softener, it is not ideal to use this water for either drinking or garden (salt is not good for you or plants). The ideal is to soften all water AFTER the drinking water and garden tap. What we have is a three way Brita tap where the normal hot and cold comes from after the water softner but the drinking water and garden tap comes from before the water softner and the drinking water goes through a Brita P1000 cartridge filter. However - if you are going to do this, be careful because some BRITA filter tap sets are not compatible with a water softner in the system
Asked by acotter on 26th March 2014 Report this content
Our 2020c water softener got flooded from river water, is it ok to restart and use it ?

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Report this content ICEGRIPPER Written on: 27/03/2014
We had a Kinetico 2020c installed at the ICEGRIPPER office because London water is very hard. Although we are not water softener experts our advice is based on our knowledge and use of the softener...yes, you should be able to re-start the softener and use it again because unlike an electrically operated softener the Kinetico 2020c is in effect operated by the water flow. However you might want to ensure any river water is flushed out of the softener by running clean water through it for an extended period of time and ensure all the taps it serves are open so any contaminated water is flushed away. It would also be advisable to place new salt blocks in the softener and ensure there is no debris in the salt block chamber. Hope this helps.
Report this content ColinAllinson Written on: 29/03/2014
I am also not a water softener expert but my view would be the same as ICEGRIPPER. For a definitive answer you should contact your local Kinetico installer. I dont know what part of the country you are in but, here in Telford, we have a very good and helpful installer (R C Owen) who would have no problem sorting this out.
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