The Dyson Washing machine in theory, with it's twin drum that can counter-rotate, is teh best wash that you can get. The problem is that in order to achieve this in a (nearly) standard sized washing machine bow, the complexity inside is awesome.... and unreliable... James Dyson actually took on 1 or 2 ex-Hotpoint development engineers who has been working on Hotpoints 'Vougue2' platform. As part of that programme, the split double drum design was concieved and tested, but it was clear that the mid-range market that Hotpoint used to dominate could neither afford such a machine (i.e. in the £200 to £450 range) and it had one problem.... If the Drums were not perfectly manufactured and assembled - IT TORE UP CLOTHES. Warranty costs would have been astronomical. So Hotpoint purposely DID NOT PATENT the design and continued to develop a very good product that was made in North Wales up until 2 years ago. Sadly the factory was closed by the new owner (Merloni/Ariston-Indesit), but not because the product was bad, just because foreign owners just see the UK as a market for products, not a manufacturing base. I feel sorry for James, up to a point. The 'factory' just outside of Tetbury in the Cotswolds is no longer a production facility - it is now purely a nice building with a carpark in fornt of the offices.... and a special place for James' car with JD written in it. Anyway, now he is into cooling air and drying hands........

when i bought my washing machine it was great little did i know that 8 years down the road the machine cannot be repaired as the part is no longer being made, had this even been a possibility i would never have bought it they invented the 2 drum wash action as an all sing and dancing machine then cant repair it i shall never by another dyson product and could never recommend this company all that dyson have to say is sorry its the only part we dont have think before you invest in any dyson product it could be a very expensive mistake

I bougt my Dyson CRO1 in 2002, which cost me over £1000, i have had nothing but problems with it, the problems started 2 weeks after the 2 years guarantee had run out. The engineer has been out on countless occasions. In October i paid £95 for a service, all was ok until April when the problems started. The lastest was yesterday, when i was told the bearings have gone and they no longer repair it as they are unable to get parts because they are no longer making them. I was offered a vacuum cleaner as compensation and my £95 back or £160 with no reimbursement of the £95 but that still leaves me without a washing machine

Excellent for lots of washing at one time, washes well. In the few years I have had washing machine has been fixed several times and now has broken down again. If not had so many problems would carry on using Dyson washing machine

What a waste of money this machine has been. Within 12 months of purchasing it I noticed small holes in lots of our clothes, I realised it was the machine causing the damage when I put a brand new top in to wash and it came out with 3 holes. Dyson tried to say it was bra wires causing the damage, until I pointed out I handwash my bras. They then suggested it was moths, until I pointed out moths don't eat synthetic fibres! They eventually changed the drum - guess what! 12months on and the holes are back! I also now have the added problem that 3 of the programmes start the cycle but never get past the wash cycle - it just washes and washes and washes .......... I have to cancel the programme and then put it onto rinse and spin cycle to finish it off. I know someone else who also has one of these machines and she has had the same problems. There are so many other large capacity machines on the market that are much cheaper and undoubtedly more reliable, I would NEVER recommend a DYSON

My Dyson CRO1 washing machine was bought in preference to a Miele with a 10 year guarantee. Obviously given with some confidence. The Dyson serviceability has been dreadful. 3 inner door handles, one new outer door, several leaks, one complete new drum assembly and another awaited. My last washing machine lasted 18 years, with 13 house moves, and it only needed a new set of motor brushes.

The Dyson is a triumph of style over substance. Well, reliability at least. When working it's brilliant, but for a £1000 I would have expected not to be on Christmas Card terms with the repairman.

When i first purchased my Dyson CR01 washing machine it was on the basis that Dyson aimed to send out engineers promptly to fix faults.

I have today (Friday 24/02/06) tried to book an appointment to fix my machine, and I have to wait until next Wednesday. Not only am I disappointed with the delay, but customer services cannot give an a.m. or p.m. indication.

Apparently the engineer only gets given the job the evening before.

Dyson CRO1 - I bought the Dyson washer expecting many years of trouble-free use -- not so. I am awaiting delivery of my fourth Dyson washer due to total breakdown. The drum seized up, the bearings have gone twice. I have also experienced ripping of clothes and doors breaking. The engineers are good though.

At first I was very impressed with this Dyson CRO1 washer.
The size of the drum and access to it were excellent. The programme times seemed shorter than previous machines I had owned, and wash results were good.
Unfortunately after having the machine for one week, it started to fill with water when it wasn't in use.
Dyson's customer services told me I had installed the machine incorrectly and only on the second call did they agree to send out an engineer. The engineer found the inlet valves were faulty, and while he was there the circut board for the door lock blew.
With the machine being new I asked for a replacement instead of a repair but Dyson refused.
The retailer however refunded me and from now on I will stick to Bosch.