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Written on: 10/06/2013 by MasterOfNothing (1 review written)
The Dyson Washing machine in theory, with it's twin drum that can counter-rotate, is teh best wash that you can get. The problem is that in order to achieve this in a (nearly) standard sized washing machine bow, the complexity inside is awesome.... and unreliable... James Dyson actually took on 1 or 2 ex-Hotpoint development engineers who has been working on Hotpoints 'Vougue2' platform. As part of that programme, the split double drum design was concieved and tested, but it was clear that… Read Full Review
Written on: 08/05/2013
Bought my Dyson memory CRO1 in 2000, Loved it! Dyson had a brilliant aftersales approach, yes it broke down a few times, but an engineer came out within days, free of charge in the 5 year warranty time, I took out yearly warranties with mastercare every year since and had the same service from Dyson, the engineer gave me updates about their ability to repair it as they stopped production, and has managed to keep it going until now,but I can't grumble at nearly 13 years service from it. I will… Read Full Review
Written on: 02/07/2012 by shadow1 (1 review written)
when i bought my washing machine it was great little did i know that 8 years down the road the machine cannot be repaired as the part is no longer being made, had this even been a possibility i would never have bought it they invented the 2 drum wash action as an all sing and dancing machine then cant repair it i shall never by another dyson product and could never recommend this company all that dyson have to say is sorry its the only part we dont have think before you invest in any dyson… Read Full Review
Written on: 01/03/2010
great if you've got children this is the machine for you, it washes so much stuff in one go fantastic, and after the spin it is nearly dry and takes on time to dry… Read Full Review
Written on: 14/01/2010
Bought new in 2002 £1200 or so.
Countless call-outs and at first for free from a fab technical team. Excellent wash although very annoying fault codes can occur. Search the web for ways to clear. £95 great for the service. We are looking for second hand machines to store for spare parts! Well done Mr Dyson and Co! Next time make it have less waste hose problems! (Needs to be at exactly the right hight and everything works great)… Read Full Review
Written on: 30/07/2009
When I bought my £1200 Dyson Washing machine 8 years ago the company was shouting from the rooftops that it would LAST FOR 20 YEARS. The faults started almost strait away and it was twice exchanged for drum bearing faults.
Since then it has had a further 3 drums and various other parts costing me nearly £300 in repairs from Dyson.
It is once again broken and since I am just outside the 12 month repair warranty Dyson do not want to know. I am told that they no longer have any new parts for this… Read Full Review
Written on: 07/07/2009 by Kayla67 (1 review written)
I bougt my Dyson CRO1 in 2002, which cost me over £1000, i have had nothing but problems with it, the problems started 2 weeks after the 2 years guarantee had run out. The engineer has been out on countless occasions. In October i paid £95 for a service, all was ok until April when the problems started. The lastest was yesterday, when i was told the bearings have gone and they no longer repair it as they are unable to get parts because they are no longer making them. I was offered a vacuum… Read Full Review
Written on: 20/06/2009 by tony chez (1 review written)
i bought my dyson cr01 in 2002 it has been the best washing machine i have ever owned.we have used it constantly as has my daughter for her family when her machine is broken.it had one problem four years ago when the carbon brushes failed in the motors.i was impressed by the speed of the repair and the fact the repair man told me the machine had done 2000 cycles.just returned from holiday t shirts shorts etc caked in sun cream put them in the machine on dirt and stains programme evry trace of… Read Full Review
Written on: 20/01/2009 by AlexV (1 review written)
The Dyson CRO1 washing machine has a great load capacity - I used to have to do a load a day (2 person household) with my old washer, with the CR01 this is down to 3 loads a week! Now we have a young baby we're up to 4-5 loads a week, I'd expect to be doing 8-10 in my old washer. Clothes come out looking and feeling cleaner and dryer and take less time in the tumble dryer despite my last washer being a 1600 spin and the Dyson only being a 1400.
Dyson service - it's a fixed price repair for the… Read Full Review
Written on: 15/01/2009 by G R Evans (1 review written)
Our Dyson CRO1 broke down at the end of November. Engineer came and said that it cannot be fixed due to there being on spares for it. My wife is upset to say the least. We will miss this machine very much… Read Full Review
Written on: 30/10/2008
Clothes washed with the Dyson CRO1 seem much cleaner than before, lower temperatures too. Best machine I've ever had. Shame they've stopped making it… Read Full Review
Written on: 25/10/2008
Very dissapointed after paying £1000 on the reliability of my Dyson CRO1; has had 6 major faults in under 7 year and now will not repair free is quite old but they said tested to 20 years have said engineer may waive the fee but it is a chance i take on another 95 if he charges me… Read Full Review
Written on: 10/05/2008 by hellsgrannie (1 review written)
I bought my Dyson when they first came onto the market paid £1100 think that was in 2002. I've never had a days worry or an engineer to visit. I loved the innovative mechanical genius that went into the making of it and as I had back problems it was set up on a plinth. This also helped access to the hoses but they havent been a problem.
Its only in the last few months that the drum made a terrible grating sound and then spat out an almost whole credit card. unfortunately the rest must be… Read Full Review
Written on: 30/04/2008
This Dyson could be improved slightly by making it easier to maintain yourself once warranty is but up overall its a good machine… Read Full Review
Written on: 24/02/2008
I have had my washer 5 years and twice a year it breaks down. I have paid insurance each year since I got it. This year Dyson havn't sent me out insurence form !! does this mean as the machines been so problmatic they have abandoned me I will not replace the Dyson washer with another dyson… Read Full Review
Written on: 21/01/2008 by bev bird (1 review written)
Excellent for lots of washing at one time, washes well. In the few years I have had washing machine has been fixed several times and now has broken down again. If not had so many problems would carry on using Dyson washing machine… Read Full Review
Written on: 18/12/2007 by bigjd66 (1 review written)
I bought my Dyson CR01 six years ago.
When it was 12 months old it developed a fault with the bearings, dyson replaced the machine without question.
In 2005 i received a phone call from Dyson customer service stating that they were offering upgrades to the older CR01 models that would give them the improved capability of the newer designs (hardware and software upgrades). I was initially skeptical, but when I asked what the charge would be they stated it was a free service; true enough the… Read Full Review
Written on: 28/11/2007 by eyeno (1 review written)
This machine has iconic classic looks from the outset but it's not just a pretty face; its functionality is phenomenal. It's a machine that works as beautifully as it looks. I bought my Dyson CR01 nearly 7 years ago. It developed a problem after 5 years of use. The problem it had was it started leaking water from underneath the machine. I called Dyson and the engineers replaced an outlet tube that was punctured. No charge was made. The machine then developed a fault with the drums. Again I called… Read Full Review
Written on: 18/04/2007 by booster (1 review written)
What a waste of money this machine has been. Within 12 months of purchasing it I noticed small holes in lots of our clothes, I realised it was the machine causing the damage when I put a brand new top in to wash and it came out with 3 holes. Dyson tried to say it was bra wires causing the damage, until I pointed out I handwash my bras. They then suggested it was moths, until I pointed out moths don't eat synthetic fibres! They eventually changed the drum - guess what! 12months on and the holes… Read Full Review
Written on: 18/01/2007 by AnnB (2 reviews written)
Although Dyson don't make the CRO1 any more they still service them which is just as well as it breaks down thoroughly every 6 months or so. However, although it has taken up to 2 weeks for an engineer to come out they haven't yet charged and have replaced lots of bits.
They were way too expensive when they came out and the engineer said the colours weren't popular or they would have done better - On balance I still wish we hadn't bought one as there are more reliable and effective models out… Read Full Review