Written on: 10/06/2013 by MasterOfNothing (1 review written)
The Dyson Washing machine in theory, with it's twin drum that can counter-rotate, is teh best wash that you can get. The problem is that in order to achieve this in a (nearly) standard sized washing machine bow, the complexity inside is awesome.... and unreliable... James Dyson actually took on 1 or 2 ex-Hotpoint development engineers who has been working on Hotpoints 'Vougue2' platform. As part of that programme, the split double drum design was concieved and tested, but it was clear... (read more)
Written on: 08/05/2013
Bought my Dyson memory CRO1 in 2000, Loved it! Dyson had a brilliant aftersales approach, yes it broke down a few times, but an engineer came out within days, free of charge in the 5 year warranty time, I took out yearly warranties with mastercare every year since and had the same service from Dyson, the engineer gave me updates about their ability to repair it as they stopped production, and has managed to keep it going until now,but I can't grumble at nearly 13 years service from it. I... (read more)
Written on: 02/07/2012 by shadow1 (1 review written)
when i bought my washing machine it was great little did i know that 8 years down the road the machine cannot be repaired as the part is no longer being made, had this even been a possibility i would never have bought it they invented the 2 drum wash action as an all sing and dancing machine then cant repair it i shall never by another dyson product and could never recommend this company all that dyson have to say is sorry its the only part we dont have think before you invest in any dyson... (read more)
Written on: 01/03/2010
great if you've got children this is the machine for you, it washes so much stuff in one go fantastic, and after the spin it is nearly dry and takes on time to dry (read more)
Written on: 14/01/2010
Bought new in 2002 £1200 or so.
Countless call-outs and at first for free from a fab technical team. Excellent wash although very annoying fault codes can occur. Search the web for ways to clear. £95 great for the service. We are looking for second hand machines to store for spare parts! Well done Mr Dyson and Co! Next time make it have less waste hose problems! (Needs to be at exactly the right hight and everything works great) (read more)
Written on: 30/07/2009
When I bought my £1200 Dyson Washing machine 8 years ago the company was shouting from the rooftops that it would LAST FOR 20 YEARS. The faults started almost strait away and it was twice exchanged for drum bearing faults.
Since then it has had a further 3 drums and various other parts costing me nearly £300 in repairs from Dyson.
It is once again broken and since I am just outside the 12 month repair warranty Dyson do not want to know. I am told that they no longer have any new parts for... (read more)
Written on: 07/07/2009 by Kayla67 (1 review written)
I bougt my Dyson CRO1 in 2002, which cost me over £1000, i have had nothing but problems with it, the problems started 2 weeks after the 2 years guarantee had run out. The engineer has been out on countless occasions. In October i paid £95 for a service, all was ok until April when the problems started. The lastest was yesterday, when i was told the bearings have gone and they no longer repair it as they are unable to get parts because they are no longer making them. I was offered a vacuum... (read more)
Written on: 20/06/2009 by tony chez
i bought my dyson cr01 in 2002 it has been the best washing machine i have ever owned.we have used it constantly as has my daughter for her family when her machine is broken.it had one problem four years ago when the carbon brushes failed in the motors.i was impressed by the speed of the repair and the fact the repair man told me the machine had done 2000 cycles.just returned from holiday t shirts shorts etc caked in sun cream put them in the machine on dirt and stains programme evry trace... (read more)
Written on: 20/01/2009 by AlexV (1 review written)
The Dyson CRO1 washing machine has a great load capacity - I used to have to do a load a day (2 person household) with my old washer, with the CR01 this is down to 3 loads a week! Now we have a young baby we're up to 4-5 loads a week, I'd expect to be doing 8-10 in my old washer. Clothes come out looking and feeling cleaner and dryer and take less time in the tumble dryer despite my last washer being a 1600 spin and the Dyson only being a 1400.
Dyson service - it's a fixed price repair for... (read more)
Written on: 15/01/2009 by G R Evans (1 review written)
Our Dyson CRO1 broke down at the end of November. Engineer came and said that it cannot be fixed due to there being on spares for it. My wife is upset to say the least. We will miss this machine very much. (read more)
Written on: 30/10/2008
Clothes washed with the Dyson CRO1 seem much cleaner than before, lower temperatures too. Best machine I've ever had. Shame they've stopped making it. (read more)
Written on: 25/10/2008
Very dissapointed after paying £1000 on the reliability of my Dyson CRO1; has had 6 major faults in under 7 year and now will not repair free is quite old but they said tested to 20 years have said engineer may waive the fee but it is a chance i take on another 95 if he charges me. (read more)
Written on: 10/05/2008 by hellsgrannie (1 review written)
I bought my Dyson when they first came onto the market paid £1100 think that was in 2002. I've never had a days worry or an engineer to visit. I loved the innovative mechanical genius that went into the making of it and as I had back problems it was set up on a plinth. This also helped access to the hoses but they havent been a problem.
Its only in the last few months that the drum made a terrible grating sound and then spat out an almost whole credit card. unfortunately the rest must be... (read more)
Written on: 30/04/2008
This Dyson could be improved slightly by making it easier to maintain yourself once warranty is but up overall its a good machine. (read more)
Written on: 24/02/2008
I have had my washer 5 years and twice a year it breaks down. I have paid insurance each year since I got it. This year Dyson havn't sent me out insurence form !! does this mean as the machines been so problmatic they have abandoned me I will not replace the Dyson washer with another dyson. (read more)
Written on: 21/01/2008 by bev bird
Excellent for lots of washing at one time, washes well. In the few years I have had washing machine has been fixed several times and now has broken down again. If not had so many problems would carry on using Dyson washing machine (read more)
Written on: 18/12/2007 by bigjd66
I bought my Dyson CR01 six years ago.
When it was 12 months old it developed a fault with the bearings, dyson replaced the machine without question.
In 2005 i received a phone call from Dyson customer service stating that they were offering upgrades to the older CR01 models that would give them the improved capability of the newer designs (hardware and software upgrades). I was initially skeptical, but when I asked what the charge would be they stated it was a free service; true enough the... (read more)
Written on: 28/11/2007 by eyeno (1 review written)
This machine has iconic classic looks from the outset but it's not just a pretty face; its functionality is phenomenal. It's a machine that works as beautifully as it looks. I bought my Dyson CR01 nearly 7 years ago. It developed a problem after 5 years of use. The problem it had was it started leaking water from underneath the machine. I called Dyson and the engineers replaced an outlet tube that was punctured. No charge was made. The machine then developed a fault with the drums. Again I... (read more)
Written on: 18/04/2007 by booster
What a waste of money this machine has been. Within 12 months of purchasing it I noticed small holes in lots of our clothes, I realised it was the machine causing the damage when I put a brand new top in to wash and it came out with 3 holes. Dyson tried to say it was bra wires causing the damage, until I pointed out I handwash my bras. They then suggested it was moths, until I pointed out moths don't eat synthetic fibres! They eventually changed the drum - guess what! 12months on and the... (read more)
Written on: 18/01/2007 by AnnB (2 reviews written)
Although Dyson don't make the CRO1 any more they still service them which is just as well as it breaks down thoroughly every 6 months or so. However, although it has taken up to 2 weeks for an engineer to come out they haven't yet charged and have replaced lots of bits.
They were way too expensive when they came out and the engineer said the colours weren't popular or they would have done better - On balance I still wish we hadn't bought one as there are more reliable and effective models... (read more)
Written on: 19/07/2006 by paulowen
My Dyson CRO1 washing machine was bought in preference to a Miele with a 10 year guarantee. Obviously given with some confidence. The Dyson serviceability has been dreadful. 3 inner door handles, one new outer door, several leaks, one complete new drum assembly and another awaited. My last washing machine lasted 18 years, with 13 house moves, and it only needed a new set of motor brushes.
The Dyson is a triumph of style over substance. Well, reliability at least. When working it's... (read more)
Written on: 12/06/2006 by daisywaisy
My Dyson CR01 breaks down every year. It takes the engineers several days at least to come out and fix (read more)
Written on: 03/05/2006 by sandy75 (1 review written)
I adore my Dyson CR01, it does what every other machine I have had has failed to do, large loads and 1400 spin. The coin trap is invaluable to me. Yet, I have had the engineer out at least 5 times (nice man though) and had to have my original CR01 replaced and there was a fault that could not be fixed. The one I have got now has suffered a cracked inside door (probably from doing a hot wash so the man presumed) and lcd screen was becoming unreadable. Extended guarantee is £99 a year, cheaper... (read more)
Written on: 28/02/2006 by keyhole kate
I purchased the first model of Dyson washing machine (Dyson CRO1), since then I have had the engineer out to it five times out of five years, each time it has been the gear box at fault, preventing the machine from spinning. £1,100 is a lot of money to pay for a continually faulty washer!
Though I must say, the engineers are very good. (read more)
Written on: 24/02/2006 by debbiecoyle (1 review written)
When i first purchased my Dyson CR01 washing machine it was on the basis that Dyson aimed to send out engineers promptly to fix faults.
I have today (Friday 24/02/06) tried to book an appointment to fix my machine, and I have to wait until next Wednesday. Not only am I disappointed with the delay, but customer services cannot give an a.m. or p.m. indication.
Apparently the engineer only gets given the job the evening before. (read more)
Written on: 23/02/2005 by lindyg3101 (1 review written)
The Dyson CRO1 is a superb machine, has done 1368 wash loads (there are eight people in our house) in just over two years. No I haven't been counting them, but it was stored in its memory!! Only problem in two years was that front door hinge snapped, this was repaired quickly. Today at 8.15am I reported F14 flooding fault and at 11am engineer arrived, replaced a hose and that was that. Unlike my two month old Hoover tumble dryer with a snapped drive belt; it is almost two weeks since we... (read more)
Written on: 13/10/2004 by blue587 (1 review written)
Dyson CRO1 - I bought the Dyson washer expecting many years of trouble-free use -- not so. I am awaiting delivery of my fourth Dyson washer due to total breakdown. The drum seized up, the bearings have gone twice. I have also experienced ripping of clothes and doors breaking. The engineers are good though. (read more)
Written on: 17/08/2004 by j spence (3 reviews written)
Eventhough my Dyson has broken down about 3 times in the past two years it hasn't put me off this machine. It was the first of it's kind for the domestic market, hence you expect teething problems. Let's face it, you buy one of these you are buying into an image. I have always found the service department to be very polite, help to remedy the problem over the phone but when that is unsuccessful arrange for an engineer to attend to it. Which he did as arranged. Have you ever tried to wash a... (read more)
Written on: 22/04/2004 by xSuex (1 review written)
At first I was very impressed with this Dyson CRO1 washer.
The size of the drum and access to it were excellent. The programme times seemed shorter than previous machines I had owned, and wash results were good.
Unfortunately after having the machine for one week, it started to fill with water when it wasn't in use.
Dyson's customer services told me I had installed the machine incorrectly and only on the second call did they agree to send out an engineer. The engineer found the inlet valves... (read more)
Written on: 26/02/2004 by meteoritically (1 review written)
The Dyson CRO1 looks great, stands out from the rest. Takes a big load and cleans really well, no more two runs a night for us with this machine. Leaves clothes much drier than you would expect for the spin speed (probably due to the large drum size ie invrease in centripetal force)). Considerably quiter than our last machine which only lasted 7 years (it was a different make). As a bonus, the front door is made of the material used for riot shields! so I guess it's ready for anything.... (read more)
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