Holland & Barrett Reviews

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★★☆☆☆
1.7 / 5
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Holland and Barrett

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★☆☆☆☆

“No goods, No delivered, No response from Holland and...”

Written on: 12/09/2014 by theydonorient (1 review written)

Ordered goods online, no goods delivered, tracking with courier says tracking number does not exist, no goods delivered, despite 5 emails as of today no response from Holland and Barrett customer service. There service is abysmal!!!! There is no way that I would trust placing another order with them… Read Full Review

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★☆☆☆☆

“CUSTOMER SERVICES DO NOT EXIST”

Written on: 21/06/2014 by Hope206 (1 review written)

I'd have given a negative review for this brand if I could!!! … Read Full Review

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★☆☆☆☆

“Online Sales a Joke”

Written on: 29/05/2014

I ordered from the Holland and Barrett website after the store not having the product i was looking for. After placing my order I received a confirmation email informing me I should have the product within 4 working days. 9 working days later and i still have not received the product. After contacting customer service they told me they were not sure why my order had not been dispatched and would look into it, took my number and promised to ring back the following morning. At the end of the day… Read Full Review

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★☆☆☆☆

“Appalling lack of customer service,.with complaints...”

Written on: 24/05/2014

I bought 9 packets of Barenaked Noodles online from H&B recently. The product needs cool dry storage, but not refridgeration, yet within 3 weeks the contents of 1 pack in its sealed plastic bag had completely dissolved into a creamy 'soup'. I contacted The Service Dept using their on-line complaints procedure, 3 times I complained but they did not reply. I therefore wrote to their Head Office (I obtained proof of posting from the PO), still no reply. Any retailer selling food has a… Read Full Review

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★☆☆☆☆

“A shame it is not available to rate it with no stars...”

Written on: 11/05/2014 by 340Campbell (1 review written)

So where do I start? In the beginning of April I decided to place an order online for Holland&Barrett, nothing special really, few gluten-free snacks, a soap, some vitamins, as I have experienced that most of the stores do not have some items listed online. Before placing my ordered I changed my address too,since I moved a few months ago. Then the troubles started: the receipt I got stated that my order was going to my old address, although I have changed it. The same evening I sent an email… Read Full Review

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★☆☆☆☆

“Johne629”

Written on: 09/05/2014 by Simeon1950 (1 review written)

Im grateful for the blog article.Much thanks again. Cool. aegededcddef… Read Full Review

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★☆☆☆☆

“Johnc196”

Written on: 02/05/2014 by MckennaLancaster473 (1 review written)

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★☆☆☆☆

“Johnc57”

Written on: 02/05/2014 by Driscollmq469 (1 review written)

Link exchange is nothing else but it is simply placing the other persons web site link on your page at proper place and other person will also do same for you. fakeeageckdb… Read Full Review

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★☆☆☆☆

“Customers don't seem to matter”

Written on: 24/04/2014 by ErnestoAlmeria (1 review written)

I ordered from Holland & Barret but did not receive a confirmation. I chased them after nearly three weeks. They said they no longer did this item and immediately refunded the money. The email was anonymous, and they did not offer any alternative. They had taken my money and did not bother to make contact. I emailed to complain about their service and ask them exactly when they would have refunded me if I had not chased them. They never replied. The inference is that they cared nothing for… Read Full Review

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★☆☆☆☆

“Terrible Customer Service - On-line ordering is a fraud ”

Written on: 04/04/2014 by miChurch126 (1 review written)

I ordered goods few months ago on-line and they deducted my money from my account. The goods were never delivered , I emailed them and there was no response. I ordered something else 11 days ago and it supposed to be dispatched within 48 hours, I called them to enquire about both of my orders, I was told that my order has been damaged in shipment. There was no apology and he said that he will refund the order - i am waiting for refund i highly doubt they will. I enquired about my previous… Read Full Review

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★☆☆☆☆

“Don't bother ordering online.”

Written on: 07/03/2014 by WKKHAN (1 review written)

I placed an order on February 22nd, received an email notification stating that as this is a busy time for them to expect to wait an extra 24 hours for my delivery. 2 weeks later and no parcel or further communication from H&B. I called today to ask about the progress of my order and was told that the parcel was damaged whilst in transit and that it is being sent back to them. They must receive it before sending out another one. I was not kept informed of this and had to chase up the parcel… Read Full Review

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★☆☆☆☆

“extremely suspicious site ”

Written on: 27/02/2014

I ordered online, got a confirmation of my order and then, another email saying my card got rejected. I called my bank which said this site was registered as a fraud and that it was really unsafe. They advised me to cancel my card considering the holland and barret site already tried TWICE to get the money. Don't order from it, it's more than dodgy !!!!!!… Read Full Review

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★☆☆☆☆

“Parcel never arrived. Money never given back”

Written on: 18/02/2014 by MariaDGarcia (1 review written)

These people are terrible. Not only they never sent me the parcel, but they just don´t answer my emails complaining about the absent service. I will try to make others realize, that they better don´t buy on this shop if they do not want to be cheated… Read Full Review

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★☆☆☆☆

“Parcel Never Arrived and I still haven't received refund”

Written on: 14/02/2014 by Sarah_888 (1 review written)

Its been over 3 weeks now and I still haven't received my refund. The delivery is terrible, first of all I never received the delivery, apparently the couriers left it on my porch and I don't even have a porch, it is a block of flats. If they left it outside then someone would have bound to have taken it. I am actullay sceptical if it ever was delivered at all. After emailing them several times, I still have not received a refund yet. I would never recommend them to anyone!… Read Full Review

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Mariadgarcia's Response to Sarah_888's Review

Written on: 18/02/2014

Same happened to me. It has been 2 months since I placed my order and never arrived. And they don´t even answer my emails. These people are real swindlers. I will make sure my British friends never buy on your shops, and of course, I will never ever do it again

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★☆☆☆☆

“Unsubscribe”

Written on: 10/02/2014

Having had no Contact with this company we suddenly started to receive emails from them ,we have unsubscribed on three occasions and sent emails to them they have all been ignored now it's got really childish we receive them every day,we will never use this company in the future,it's a pity they do not read these reviews to see how unpopular they really are… Read Full Review

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★☆☆☆☆

“Order not received ”

Written on: 01/02/2014 by J200250 (1 review written)

Placed order on the 22/1/2014 only had receipt email, nothing yet. Think will have to start phoning. Any advice???… Read Full Review

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Vivvywin's Response to J200250's Review

Written on: 07/02/2014

I also ordered on 25th January but heard nothing. I emailed two days ago and received an automated response with a case number but still no action. In the past phoning has made a difference but you may have to wait a long time to be answered. I will give them until Monday then I will have to phone as I need the items I ordered!

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★☆☆☆☆

“Never received online order”

Written on: 24/01/2014

After waiting 12 days to receive an online order (their website says delivery should be within 4 working days), telephoning 3 times to find out the status of the order, and e-mailing, I finally cancelled the order (I hope). I do not recommend online shopping with Holland & Barrett. Customer Service is directed through a UK helpdesk - they can't see your order, tell you the status of its delivery or speak to anyone in the Ireland branches - all they do is e-mail someone in Ireland.... to no… Read Full Review

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★☆☆☆☆

“WARNING: UNSAFE DELIVERY PRACTICE - AWFUL CUSTOMER...”

Written on: 03/01/2014

I AM SO DISGUSTED BY THE UNPROFESSIONAL DELIVERY SERVICE AND CUSTOMER SERVICE RESPONSE TO PARCEL THAT WAS LEFT OUTSIDE IN PUBLIC SPACE by COURIER WITH A CARD PUT THROUGH MY LETTER BOX EXCLAIMING PARCEL LEFT IN FRONT GARDEN BEHIND FLOWER POT. FIRST OF ALL THERE IS NO FRONT GARDEN! JUST PAVEMENT WITH RESIDENTS COMMUNAL DUSTBINS AND THE FRONT OF THE SHARED HOUSE IS IN FULL VIEW TO THE PUBLIC EYE!! NOW INSTEAD OF LEAVING IT WITH ONE OF MY NEIGHBOURS, IE IN A SAFE ATTENDED SPACE AND THEN LEAVING A… Read Full Review

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★☆☆☆☆

“Parcel lost, shop does not want to know”

Written on: 21/11/2013

I ordered quite a number of products over a month ago. One package arrived soon enough, but the other never showed up. I emailed the company several times with no reply. Then two weeks ago I received a claim number and a promise to investigate. Nothing since. Calling them is useless as they do not pick up the phone. I am in the process to have my bank cancel the complete payment. Hopefully that will get their attention… Read Full Review

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★☆☆☆☆

“Terrible company - AVOID!”

Written on: 04/11/2013 by Sentral (1 review written)

Ordered products which never arrived, customer service is non-existent. They do no reply to emails, had to get a refund through my bank (luckily paid with credit card). Do not give this atrocious company your business… Read Full Review

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