Holland & Barrett Reviews

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★★☆☆☆
1.7 / 5
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Holland and Barrett

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Latest Reviews

★☆☆☆☆

“CUSTOMER SERVICES DO NOT EXIST”

Written on: 21/06/2014 by Hope206 (1 review written)

I'd have given a negative review for this brand if I could!!! … Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 15/06/2014

I have used Holland and Barrett several times over the past 2 years and have found that the staff really need to improve their people skills. The two stores I have used are at Cribbs Causeway Bristol and Yate. The staff appear unfriendly, uncommunicative, unsmiling and disinterested.Perhaps H&B need to train their staff to be more people friendly… Read Full Review

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★★★★★

“Top job”

Written on: 14/06/2014 by ManuelJenkins (1 review written)

I always take online reviews with a pinch of salt but after ordering of H&B the other day and then stumbling on here I got a bit worried. Anyway.. I ordered at 4pm on Tuesday evening and left it at that after receiving the confirmation email. Got up on Wednesday morning to find out that the order had already been pasted onto Hermes for deliver (Must have been processed straight away or Hermes must pick up on an evening collection from the ware house). Got another on today (Thursday) morning… Read Full Review

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★☆☆☆☆

“Online Sales a Joke”

Written on: 29/05/2014

I ordered from the Holland and Barrett website after the store not having the product i was looking for. After placing my order I received a confirmation email informing me I should have the product within 4 working days. 9 working days later and i still have not received the product. After contacting customer service they told me they were not sure why my order had not been dispatched and would look into it, took my number and promised to ring back the following morning. At the end of the day… Read Full Review

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★☆☆☆☆

“Appalling lack of customer service,.with complaints...”

Written on: 24/05/2014

I bought 9 packets of Barenaked Noodles online from H&B recently. The product needs cool dry storage, but not refridgeration, yet within 3 weeks the contents of 1 pack in its sealed plastic bag had completely dissolved into a creamy 'soup'. I contacted The Service Dept using their on-line complaints procedure, 3 times I complained but they did not reply. I therefore wrote to their Head Office (I obtained proof of posting from the PO), still no reply. Any retailer selling food has a… Read Full Review

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★★☆☆☆

“Nasty lady in Richmond Upon Thames Holland & Barrett”

Written on: 16/05/2014 by Christina101 (1 review written)

I've been a regular in Richmond Upon Thames Holland & Barrett up until now. I went in and had a hassle with the shopping baskets. Stupid shopping baskets were stuck together pretty firmly. I really don't understand why they insist on doing that. Needless to say after much struggle I got the shopping baskets separated. The one wound up on the floor making a noise. I was greeted with a frosty glare from this 'new' sales assistant. When it came to paying I got asked 'Are you finally finished… Read Full Review

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★☆☆☆☆

“A shame it is not available to rate it with no stars...”

Written on: 11/05/2014 by 340Campbell (1 review written)

So where do I start? In the beginning of April I decided to place an order online for Holland&Barrett, nothing special really, few gluten-free snacks, a soap, some vitamins, as I have experienced that most of the stores do not have some items listed online. Before placing my ordered I changed my address too,since I moved a few months ago. Then the troubles started: the receipt I got stated that my order was going to my old address, although I have changed it. The same evening I sent an email… Read Full Review

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★☆☆☆☆

“Johne629”

Written on: 09/05/2014 by Simeon1950 (1 review written)

Im grateful for the blog article.Much thanks again. Cool. aegededcddef… Read Full Review

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★☆☆☆☆

“Johnc196”

Written on: 02/05/2014 by MckennaLancaster473 (1 review written)

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★☆☆☆☆

“Johnc57”

Written on: 02/05/2014 by Driscollmq469 (1 review written)

Link exchange is nothing else but it is simply placing the other persons web site link on your page at proper place and other person will also do same for you. fakeeageckdb… Read Full Review

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★☆☆☆☆

“Customers don't seem to matter”

Written on: 24/04/2014 by ErnestoAlmeria (1 review written)

I ordered from Holland & Barret but did not receive a confirmation. I chased them after nearly three weeks. They said they no longer did this item and immediately refunded the money. The email was anonymous, and they did not offer any alternative. They had taken my money and did not bother to make contact. I emailed to complain about their service and ask them exactly when they would have refunded me if I had not chased them. They never replied. The inference is that they cared nothing for… Read Full Review

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★☆☆☆☆

“Terrible Customer Service - On-line ordering is a fraud ”

Written on: 04/04/2014 by miChurch126 (1 review written)

I ordered goods few months ago on-line and they deducted my money from my account. The goods were never delivered , I emailed them and there was no response. I ordered something else 11 days ago and it supposed to be dispatched within 48 hours, I called them to enquire about both of my orders, I was told that my order has been damaged in shipment. There was no apology and he said that he will refund the order - i am waiting for refund i highly doubt they will. I enquired about my previous… Read Full Review

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★★★★★

“It is a good store. It sells lots of thing that may be...”

Written on: 21/03/2014 by Guapa29 (2 reviews written)

It is a good store. It sells lots of thing that may be hard to find elsewhere. It can be expensive at times, so it is best to wait for the products you want to come on sale. People on this site are complaining about the website. That does not reflect the shops. It is not the shop's fault if a package is not delivered, it is the company's fault. I have never shopped online with them. Why not just visit the actual store and buy the goods(retro I know)but then you haven't got to worry about a… Read Full Review

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Bevfall's Response to Guapa29's Review

Written on: 18/07/2014

If I lived close enough to an H&B store of course I would use it but I live in the North of Scotland and nearest store is 80 miles away. It is therefore a day out just to get to the store to buy a couple of items. I have used the online service for the first time so will wait to see how this unfolds before making any judgement.

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★☆☆☆☆

“Don't bother ordering online.”

Written on: 07/03/2014 by WKKHAN (1 review written)

I placed an order on February 22nd, received an email notification stating that as this is a busy time for them to expect to wait an extra 24 hours for my delivery. 2 weeks later and no parcel or further communication from H&B. I called today to ask about the progress of my order and was told that the parcel was damaged whilst in transit and that it is being sent back to them. They must receive it before sending out another one. I was not kept informed of this and had to chase up the parcel… Read Full Review

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★☆☆☆☆

“extremely suspicious site ”

Written on: 27/02/2014

I ordered online, got a confirmation of my order and then, another email saying my card got rejected. I called my bank which said this site was registered as a fraud and that it was really unsafe. They advised me to cancel my card considering the holland and barret site already tried TWICE to get the money. Don't order from it, it's more than dodgy !!!!!!… Read Full Review

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★☆☆☆☆

“Parcel never arrived. Money never given back”

Written on: 18/02/2014 by MariaDGarcia (1 review written)

These people are terrible. Not only they never sent me the parcel, but they just don´t answer my emails complaining about the absent service. I will try to make others realize, that they better don´t buy on this shop if they do not want to be cheated… Read Full Review

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★☆☆☆☆

“Parcel Never Arrived and I still haven't received refund”

Written on: 14/02/2014 by Sarah_888 (1 review written)

Its been over 3 weeks now and I still haven't received my refund. The delivery is terrible, first of all I never received the delivery, apparently the couriers left it on my porch and I don't even have a porch, it is a block of flats. If they left it outside then someone would have bound to have taken it. I am actullay sceptical if it ever was delivered at all. After emailing them several times, I still have not received a refund yet. I would never recommend them to anyone!… Read Full Review

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Mariadgarcia's Response to Sarah_888's Review

Written on: 18/02/2014

Same happened to me. It has been 2 months since I placed my order and never arrived. And they don´t even answer my emails. These people are real swindlers. I will make sure my British friends never buy on your shops, and of course, I will never ever do it again

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★☆☆☆☆

“Unsubscribe”

Written on: 10/02/2014

Having had no Contact with this company we suddenly started to receive emails from them ,we have unsubscribed on three occasions and sent emails to them they have all been ignored now it's got really childish we receive them every day,we will never use this company in the future,it's a pity they do not read these reviews to see how unpopular they really are… Read Full Review

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★☆☆☆☆

“Order not received ”

Written on: 01/02/2014 by J200250 (1 review written)

Placed order on the 22/1/2014 only had receipt email, nothing yet. Think will have to start phoning. Any advice???… Read Full Review

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Vivvywin's Response to J200250's Review

Written on: 07/02/2014

I also ordered on 25th January but heard nothing. I emailed two days ago and received an automated response with a case number but still no action. In the past phoning has made a difference but you may have to wait a long time to be answered. I will give them until Monday then I will have to phone as I need the items I ordered!

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★☆☆☆☆

“Never received online order”

Written on: 24/01/2014

After waiting 12 days to receive an online order (their website says delivery should be within 4 working days), telephoning 3 times to find out the status of the order, and e-mailing, I finally cancelled the order (I hope). I do not recommend online shopping with Holland & Barrett. Customer Service is directed through a UK helpdesk - they can't see your order, tell you the status of its delivery or speak to anyone in the Ireland branches - all they do is e-mail someone in Ireland.... to no… Read Full Review

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