Holland & Barrett Reviews

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★★☆☆☆
1.9 / 5
112
26% of users recommend this
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  • Quality of service

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  • Value For Money

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Holland and Barrett

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Latest Reviews

★☆☆☆☆

“BELOW EXPECTATIONS. WILL NEVER ORDER FROM THEM AGAIN.”

Written on: 20/08/2016 by 241Herndon (1 review written)

Ordered 2 items on their penny offer promotion and received only 1 while the order arrived later than promised. Inquiring about the delayed delivery I received a reply 3 days later… Read Full Review

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★☆☆☆☆

“Not interested in selling rancid products but fobbing...”

Written on: 13/04/2016 by vsRichards181 (1 review written)

I found the omega 3 capsules had a slight odor when I first opened them; progressively as the days passed the smell got worse & had now started to leave a smell on my hands that I had to wash off. I had thought about opening my second container but then had seen they were from the same batch - I immediately thought of quality control & thought many of this product had been affected so should be taken off of the shelves straightaway. When I went to take back both containers for an exchange I… Read Full Review

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★★★★★

“York Flag Ship store is very impressive.”

Written on: 11/03/2016 by Katieinthestore (1 review written)

Just been into the new York store, very impressive, very large well stocked up, and as i am disable plenty of room to find my way round the store without hitting anything. A lot of people are too fast to write bad reports about stores and their staff. But i was very impressed by a lady, i understand she had just retired from being the Manager of the old store. She was excellent very helpful, and knowledgeable. The lady and the till serving was also very nine both ladies have a lot of… Read Full Review

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★☆☆☆☆

“I Used To Be A Regular But...”

Written on: 09/03/2016 by Cesarp382 (1 review written)

I used to be a regular, though I found the rewards card unnecessary, I had always fixed my ailments mostly using their products such as Cod Liver Oil, Peppermint Oil and Turmeric capsules to name a few. However, something happened yesterday at around 11:15am in one of the Nottingham City Centre branches that made me mad. A shop assistant said that I was not supposed to be in the store and threatened to call the security on me. I was totally clueless so I asked her for a reason. She said she saw… Read Full Review

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★★☆☆☆

“Poor Customer Service”

Written on: 16/02/2016 by 10Healy (1 review written)

I have frequently encounter staff at my local store. Who are unhelpful, unfriendly, & seem to think they are a cut above the rest… Read Full Review

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★★★★★

“Good customer service, staff very friendly and helpful”

Written on: 21/12/2015 by Gleason75 (1 review written)

Good customer service, staff very friendly and helpful… Read Full Review

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★★★★★

“Visited glasgow silverburn store ,staff were very...”

Written on: 19/12/2015 by katiel28 (1 review written)

Visited glasgow silverburn store ,staff were very helpfull advised me on my products to buy and good to know i was given the right advice will definately be back… Read Full Review

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★☆☆☆☆

“H&B restrict Rights”

Written on: 04/11/2015 by shopdirect (5 reviews written)

I have been a loyal Holland & Barrett customer for many years and spend a lot of money on supplements because I can't get the stuff on prescription. I recently spent around £94 and used £16 in loyalty points. One of the items had been missold to me so I went back the next week for a refund but the shop fobbed me off with a credit note even though the greater part of my spend had been done on my card. I had to argue but they told me it was the law but I think they don't know what they are… Read Full Review

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★★★★★

“Holland and Barrett, York. ”

Written on: 17/09/2015 by fredthefrog1 (1 review written)

I buy all my herbs from this shop, and the older staff are really nice, nothing his too much for them. I find the senior have more knowledge… Read Full Review

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★★☆☆☆

“Terrible Online Service ”

Written on: 09/09/2015 by Gabrielm58 (1 review written)

i had ordered my products on sunday the 6th september at 12:46pm and 1:11pm and according to holland and barretts shipping regulations if i order before 3pm, i should get them the next day delivery which is a Monday. i have paid for next day delivery and i have not received my products. it is an absolute joke would not recommend this to anyone… Read Full Review

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★☆☆☆☆

“the online setup”

Written on: 01/08/2015 by 132Hodges (1 review written)

just tried the online service, it automically jumped to the largest quantity available, I found this terrible… Read Full Review

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★★★★★

“Good online experience”

Written on: 07/05/2015 by 283Smart (1 review written)

I have ordered supplements etc several times now from Holland and Barrett online and have found them to be very quick and efficient, if a bit pricey… Read Full Review

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★☆☆☆☆

“Johna345”

Written on: 22/04/2015 by 371McGee (1 review written)

Hi there, I found your web site by the use of Google while searching for a similar matter, your site came up, it seems to be good. I've bookmarked it in my google bookmarks. cdeabbdeebeg… Read Full Review

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★★★★★

“Dorchester, Dorset Branch Holland & Barrett - Geuine...”

Written on: 18/04/2015 by pmFinch402 (1 review written)

If you go to any branch of this company in this area, go to this branch. The staff or team there, are ALL friendly, professional and know their stuff. My mother and I go in there for a variety of problems, and we can honestly say that these ladies understand us and find what we need every time. Compared to neighbouring towns where our experience was not as happy. Staff in this branch were clearly knowledgeable, and experienced. They take their time and we don't feel rushed as we have… Read Full Review

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★★☆☆☆

“Bad customer service and over priced. ”

Written on: 03/04/2015 by Itsme32144 (1 review written)

So I use to shop at h&b every other week spending up to 20£ On teas and supps. So am standing in the que for over 7 mins and a customer jumps in front of me as he was called up by the cashier. She even saw me waiting. Other than that very over priced with everything better to shop online for health items much cheaper better quality. Not recommended… Read Full Review

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★★★★★

“Quick Delivery”

Written on: 23/03/2015 by Sharpjj456 (1 review written)

I ordered a pack of Together Multi Vitamins and a pack of Together Magnesium last Friday (20/3/15) before reading all the negative reviews here so I was very concerned re my order, however, they arrived first thing this morning no problem… Read Full Review

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★★★★★

“Never had an issue?”

Written on: 27/02/2015 by Emma.B (4 reviews written)

I buy Meridians crunchy peanut butter from H&B and have never had an issue? the prices are cheap as long as you wait for an offer, which does seem to happy often. Never had a delivery not turn up and I've not had to return anything so I can't comment on the customer service… Read Full Review

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★☆☆☆☆

“Disgusting service”

Written on: 20/10/2014 by boKemp92 (1 review written)

Never order online from them. They take ages to despatch and do not allow cancellations. Customer service is non existent and their products expensive and poor in quality… Read Full Review

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★☆☆☆☆

“No goods, No delivered, No response from Holland and...”

Written on: 12/09/2014 by theydonorient (1 review written)

Ordered goods online, no goods delivered, tracking with courier says tracking number does not exist, no goods delivered, despite 5 emails as of today no response from Holland and Barrett customer service. There service is abysmal!!!! There is no way that I would trust placing another order with them… Read Full Review

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★★★★☆

“Fluctuating Prices”

Written on: 21/08/2014

I have used the online service for a number of years and have no complaints about service or delivery. What really annoys me is that they can't decide what to charge or is it a case of lets rip off the customer. Taking Pitted Prunes as an example, the price fluctuates from month to month… Read Full Review

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