Holland & Barrett Reviews
Latest Reviews
★★★★★
“try instore”
Written on: 12/05/2013 by argothenasty
I've seen so many negative reviews about their online service--all I can say isgo into store!!!!!! My local one in East Grinstead is fantastic! The staff really know their onions,and it's so nice to see their old Manager returning--he's a really nice bloke and nothing is too much hassle--he'll even get you stock if the store doesn't stock it if he can. It did go down hill after he went to Tunbridge Wells but is so much better now he's back. Don't kill the High street--ditch online if it's... (read more)
★★★★☆
“actually did alright with my order.”
Written on: 11/05/2013 by crazycrag (14 reviews written)
i usually check reviews of places before ordering but forgot to do so with H&B, then reading these other reviews, i thought messed up here.! i ordered 3 items, coconut oil , fish oil, and some joint tablets. the coconut oil never came but the other 2 items did, they have stated they will send it when it comes available, but i am not holding out much hope. both items did arrive in the specified time, and i am happy with the products. the best part for me is i only got charged 3.58 for my... (read more)
★☆☆☆☆
“STEER CLEAR - BUY AT THE SHOP”
Written on: 26/04/2013
Do not go near their delivery service. Two orders, one took 2 months to get to me and still had an item missing which took another 2 months to arrive and the second order did not turn up at all. When the second order was about a month late, I received a mail from them asking to bear with me as the new system at the warehouse was causing problems and the order would be delayed a little further. Another 2 months on and still no order - I have sent various emails to them about this and their... (read more)
★☆☆☆☆
“Customer Service? Don't make me laugh!!”
Written on: 25/04/2013 by oDannyBoy
After waiting over two weeks for my order to be dispatched I finally received it with the main Item and the main reason for ordering missing (A box of caramel ride bars)! A £50 order that I now wish I had never placed! I called the customer service team to then experience a serious lack of system training and a long list of excuses, not one apology. I was then told my missing item was out of stock, strange as it didn't state that when I placed the order! Conveniently enough after my call... (read more)
★☆☆☆☆
“Worst Order Ever”
Written on: 18/04/2013
I recently ordered £50.62 worth of product from this company, I was told my order would be delivered in 4 working days only to have this take a month, DO NOT USE THIS COMPANY!! (read more)
★☆☆☆☆
“RIP-OFF ARTISTS”
Written on: 16/04/2013 by IanBrownlee (1 review written)
I purchased some vitamins for delivery to Spain. The offer was buy One and the second one was 50% off. GThe product arrived but they had charged full price for the second unit. I emaild them and they sent a reply stating that they would get back to me. 5 weeks and 5 emails later... No reply or Refund. Stay away from this organization or be prepared to be rippede-off. (read more)
★★★★☆
“ New Staff just too much!”
Written on: 15/04/2013 by sprinkles606
I like the products although I wish they had non meat gelatine capsules in more of them as I avoid meat due to the hormone content as I am treating myself for hormone imbalance. Also the labels never seem to have descriptions on them as to what the product is for.. fine if you know what you want, a minefield for people who may not have researched before hand. The new staff seem lost with themselves. I had to show a woman where a product was as the staff gave the wrong packaging description... (read more)
★☆☆☆☆
“Absolutely Shocking Customer Service”
Written on: 08/04/2013
I have been waiting now for almost THREE MONTHS to receive items missing from an order and cannot seem to get any satisfaction whatsoever from emailing or phoning. One number provided wouldn't work, another got me through to the UK customer service (despite being an Irish number) and the number they then gave me also didn't work. I have so far had two automated responses from them and one response (abrupt, rude and very badly written) about five weeks ago asking what was missing (which I... (read more)
★☆☆☆☆
“Beware of product prices”
Written on: 04/04/2013
Bought 2 bottles(240)capsules of Cod Liver Oil 480 capsules in total today at £12.99 per bottle =£25.98. Have been a H&B card holder for a while. When I checked prices later they could have told me to buy the discounted 120 capsule bottles at £5.10 = £20.40 saving me £5.58 or giving them an aditional profit of 27% ! (Yes I am an idiot and should have checked so I deserve it - Ooops) Shame as I tried them from the internet company I normally use (S.S.) - Checked their price for the same... (read more)
★☆☆☆☆
“Worst Customer Service Team”
Written on: 28/03/2013
I am now waiting almost 1 month and have not received my goods. I have sent 3 emails without response and rang on 4 different occasions without anyone picking up the phone. These guys are an absolute disgrace and I will not use them again. My guess is they are going bust, hence the long delays. I am just hoping they don't go into receivership until I receive my goods. (read more)
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Showing 1 - 10 of 57 Reviews
★☆☆☆☆
“Terrible customer service and they do not publish reviews”
Written on: 26/03/2013
They sold me an old product but they do not reply any emails and they do not help in the shop. I wrote a negative review about the product but they did not publish. They only publish positive feedbacks. (read more)
★☆☆☆☆
“Very poor service”
Written on: 23/03/2013 by wilsonjames99 (1 review written)
My deliveries from Holland and Barrett have recently been arriving very late - one even arrived damaged. I have tried many times to contact this company by email, but I have never received a single response - just a generic email telling me that I will receive a reply shortly. I am now forced to call this company at my own expense! This is some of the worst customer service I've ever experience. Avoid this company. (read more)
★☆☆☆☆
“Pharmk548”
Written on: 15/03/2013
Hello! ecceegf interesting ecceegf site! I'm really like it! Very, very ecceegf good! (read more)
★☆☆☆☆
“Pharmd387”
Written on: 15/03/2013
Hello! degegfg interesting degegfg site! I'm really like it! Very, very degegfg good! (read more)
★☆☆☆☆
“Useless”
Written on: 15/03/2013
I buy a fair bit from here just because i can't find the products anywhere else. I really wish i could! There website takes so long to load, so much so i give up and have to go and talk to one of many useless staff members that just tell you to buy from the website... that doesn't work! I can't get over the lack of knowledge from the staff. Im a veggie and more the once i've been sold gelatin products. I would say if you can find anywhere else to buy then do so. (read more)
★☆☆☆☆
“Pharme802”
Written on: 15/03/2013
Hello! faefceg interesting faefceg site! I'm really like it! Very, very faefceg good! (read more)
★☆☆☆☆
“Pharmc119”
Written on: 15/03/2013
Hello! kfeaddb interesting kfeaddb site! I'm really like it! Very, very kfeaddb good! (read more)
★★☆☆☆
“Overcharged”
Written on: 15/03/2013
My order arrived quite promptly but I was overcharged. I emailed the customer service twice, once on the email address stated on the online receipt and another through their website. Both were unsuccessful. It is not fair to have to pay for calls just to request for a refund when it is not the customer's mistake. I will from now on not to oerder online from the company. (read more)
★☆☆☆☆
“Terrible service!”
Written on: 13/03/2013
Ordered a few items, only 2 arrived in the first week. 2 weeks after placing the order emailed the customer service and haven't got a reply as yet. Don't buy on-line. (read more)
★☆☆☆☆
“Worst online ordering”
Written on: 12/03/2013
I have ordered 2 weeks ago and still waiting... avoid at all cost (read more)
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Showing 11 - 20 of 57 Reviews
★☆☆☆☆
“vouchers useless”
Written on: 07/03/2013
Cannot use the loyalty vouchers emailed in store unless the item you want costs MORE than the voucher! Extreme example, £1.50 voucher and I planned to use it for a £1.45 protein bar. "sorry sir, that item is 5p cheaper than your voucher and I cannot process it". I mean really,??? (read more)
★☆☆☆☆
“Appalling Customer Service- So bad”
Written on: 27/02/2013 by Milooo
Went in to discuss vitamins regarding a private matter and the customer service person was unhelpful, loud, announcing to the shop everything I had just told her. Even other customers were uncomfortable overhearing such a private conversation. Really bad. I prefer to order online from other stores now. They will go down like other stores with such bad service. The customer service advisors should be given some training on customer service!!!!!!!!!! (read more)
★☆☆☆☆
“Late delivery, poorly packed and do not respond to emails”
Written on: 25/02/2013 by EESW (1 review written)
I have ordered online from Holland and Barrett in the past and orders have been delivered within 48hours. Not this last time. Website deducted by Rewards for life Bonus but it disappeared when I went to the checkout and I was charged the full amount. Emailed asking for credit, but no response. Order not delivered after a week although confirmatory email said aim to dispatch within 48hours. Rang and was eventually put through to a very off hand woman in customer services who said there was... (read more)
★☆☆☆☆
“Unacceptable Service”
Written on: 20/02/2013
I ordered a couple of items on the website on Feb 1st 2013, after three weeks of me emailing and waiting for delivery, I received an email stating that the courier could not deliver the parcel. This is unacceptable and the correspondence from the company was even worse I would not recommend using the website and perhaps using the store instead. They could have at least sent me an email before telling me this instead of making me wait nearly a whole month before contacting me that there... (read more)
★☆☆☆☆
“worst online service ever”
Written on: 19/02/2013 by jillybean28 (1 review written)
If you buy instore they are the most helpful and efficient but its a totally different story if you buy online. I bought online on the 30th of Jan and I got an email confirming order saying it'd be shipped within 48hrs and delivery in 4 working days. Whats a joke. Had to call them twice in mean time as hadn't received my order. Apparently they were waiting in part of the order to come into stock. I needed two of the items urgently which they had and they said they'd ship them out ahead of... (read more)
★☆☆☆☆
“Terrible and "Customer Service" is a JOKE !”
Written on: 08/02/2013 by DavidandCarol (1 review written)
Agree wholeheartedly with the negative reviews - excuses from "a computer error" to "new warehouse issues" - don't try emailing Customer Services either as they never respond. Order placed 2nd Feb - money taken from my account 7th Feb - my Order History states items still waiting to be picked - good job the tablets I need aren't life threatening. WON'T BE USING THESE AGAIN - (read more)
★☆☆☆☆
“The delivery time really is a joke ...”
Written on: 31/01/2013 by Boggybigpants (1 review written)
The delivery time really is a joke ...the prices are ok but please if you do decide to shop with H/B think about how long your order will take .Ive ordered from H/B a few times now and knew what to expect but this time it's 4 weeks ,that's beyond a joke ....I've had enough of them .I would rather pay a bit extra and get a decent sevice .... (read more)
★☆☆☆☆
“should have gone to the shop”
Written on: 29/01/2013
i ordered my products on the 13th of january. a week later i hadnt received them so i rang customer care and they said some of my products were out of stock and that the rest will be in tomorow and then theyl be dispatched. waited another week and no sign rang again and they said again some of my items were out of stock and that half of my items should be arriving soon and the other half in a week or so. its the 29th of january and no sign. absolutely disgraceful since they said itl take... (read more)
★★☆☆☆
“Pushy and disrespectful.”
Written on: 26/01/2013 by ShopperABC123
Keep trying to force their reward card onto me then laugh derisively when I keep refusing it. (read more)
★☆☆☆☆
“Don't order on line”
Written on: 16/01/2013
This was the first time I had bought from Holland and Barrett online and I will never order online from them again. I placed my online order and receive an email confirmation telling me that my order would be despatched within 48 hours. On logging in I could see my order in the my account section on their website. A week later my order hadn't arrived so I called their "0870" number to find out what had happened, only to be told that my order had been "unsuccessul" - something to do with... (read more)
Kishorvaghela's Comment
Written on: 25/01/2013
25/1/2013 Same DONT ORDER ONLINE.
I am still awating my delievery of 18/1/13.
Querried but they have to rely on HERMES their courier.
I would have been better of going to the shop, with friendly staff.
Kishor vaghela
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Stephjustharris's Comment
Written on: 25/01/2013
Hi, We can also confirm the same, we placed the order online for the same reasons of being unable to get to our local store 10 days ago, as my Fiance has recently had a stroke we thought this would be a much Simpler and swift process. After being advised that it would be despatched within 48 hours, a week later we sent an email to the customer services team to be advised that the items were only just being sent out of the warehouse and to expect another 7 days wait for our order to be delivered by Hermes couriers. This is an absolute joke! We can agree that the staff customer service is very good in store but words to the wise, DO NOT ORDER ONLINE!!
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Jangsanchoi's Comment
Written on: 09/03/2013
I placed an order on 20/Feb/2013 under H&B Ireland online. But I didn't received my order. Then I called the phone 4 times. The 1st time is on 25/FEB/2013. The lady told me that they received my order and asked me some security questions.(include : Receipt ,Name,Address,Phone No., D.O.B , my Laser Card number.)
and ensure that I will receive my order before 28 / FEB/2013. But I didn't receive it. Then I called the Customer Service again. The same lady answered me.
And I tole her that I didn't receive the Order again. The lady said she's busy. She will call me back 1/2 hour. I understand it. But she didn't call me back.
Then I called it 1 week later. And she gave me the same answer. Somebody will call me back 1/2 hour. Okay. I understood again. But I got the same result.
So I called them 14/ Mar/2013 again. The Lady answered me they didn't receive my order .Then let placed an new Order online. Then just handed up.
Hydrolysed Collagen (1000mg) offer in FEB and March are different. This is not because of I have to pay more 26 Euro.
Because this issue should not be existed in a High quality Company. How can they serve customers like this??
I wrote 3 letters on the H&B Feedback. But no answer.
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Showing 21 - 30 of 57 Reviews
★☆☆☆☆
“Dont bother”
Written on: 11/01/2013 by Jackie479
Still awaiting order 8 days after placing.Telephoned help line but not in the least helpful.Go elsewhere!!! (read more)
★★☆☆☆
“Delivery too late”
Written on: 08/01/2013 by anonymous2824 (1 review written)
Great products, advertised as 48hr delivery, it took 7 days. Not going to order online again, quicker to take the hassle to go to town and get them from the shop. (read more)
★★★★★
“Fantastic service ”
Written on: 26/10/2012
After researching on the Internet I went to my local shop in eastleigh Hampshire. I was asked if I needed any help very quickly even though it was rather busy and the lady happily showed me to the product I wanted. After starting a conversation she told me that other products my be more beneficial for me and explained why. Feeling very satisfied with what she explained I decided to give her advice a try. So pleased I did I now feel much better after suffering. It's such a friendly store I... (read more)
★☆☆☆☆
“Are products safe?”
Written on: 02/10/2012
Bought Glucosamine from store. After taking a few noticed that each tablet was slightly different. When I spread then out on sheet of white paper you can see varieations in colour from capsule to capsule. I took photo and sent to Holland and Barrett customer service. They were not interested in investigating product just told me to take to store and get replacement. Now these products were visually bad but unless they investigate any hidden problems will never be discovered. After big... (read more)
★☆☆☆☆
“Very poor ”
Written on: 08/09/2012 by Matthew Ogilby (1 review written)
I ordered 2 bottles of 5 for £28 as this seemed pretty good value. They did not arrive. After 10 days I phoned customer services. They told me they would resend the order. Again nothing arrived. After about 1 week I phoned customer services again. They told me it hadn't been dispatched as it was now out of stock. I have asked for a refund. They should at the very least have e-mailed me to say the items were out of stock. How Holland and Barrett can get away with such poor service and stay... (read more)
★☆☆☆☆
“Awful Online Shopping Experience”
Written on: 08/08/2012
Whatever you do, please do not get sucked into their free shipping offer or the fact that it says that the item you want to order is "in stock". I ordered about 8 things online to avail of the free shipping over €40. The main items being 2 boxes of, very expensive i might add, natural hair dye. 3 days later only €9.98 had been debited from my card. It took a further 5 days to get an delivery from the UK (I'm in ireland) to see 5 of the 8 products but not what I really needed. The only... (read more)
Paul73_Uk's Comment
Written on: 30/08/2012
you can take the hair dye back to a store and get a refund if it helps but you need some sort of docket to show you bought it from the website I know its something like that as I left the company 6 months ago i dont think that has changed. sorry to hear about your experience with holland and barrett you will get better service instore in general although i'm sure there are some bad stores too.
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★☆☆☆☆
“Turmeric Capsules 400mg. Waste of money.”
Written on: 30/05/2012 by Heatherjaney
I bought some turmeric capsules, as I had read about all the health benefits. I went to my local Holland and Barrett, and the assistant even got out a guide, and told me that I only needed to take two capsules a day in order to reap the rewards of this amazing product. Intrigued, I delved further, on the internet. I discovered that what is important, is not the turmeric, but the percentage of curcumin within the turmeric, as that is where all the goodness lies. I wrote to H and B to ask them... (read more)
★★☆☆☆
“Do not buy online”
Written on: 04/05/2012
I ordered several items from here which took 2 and a half weeks to arrive and I'm still awaiting the rest of my order. I have NEVER had to wait this long for an order unless explicitly told otherwise. The website gives absolutely no information regarding shipping other than to state that orders are supposedly dispatched within 48 hours (I highly doubt this). You cannot even view the order on your account. Having sent customer service an email informing them of a lack of delivery, they... (read more)
★☆☆☆☆
“very slow....”
Written on: 17/03/2012 by chamihs
I ordered some vitamins...their web site says they ship in 48 hrs, now 5 days im still waiting for my goods...comparing to other internet dealers its a shame how this company works...at amazon they let you know when they dispatch...with those people we have to open out mouth and wait thinking when its gonna come....terrible experience...they let you know after dispatch only if you buy more than two kilos...??? crazy company (read more)
★★★★★
“If I can't find shop with organic food always go H&B”
Written on: 09/11/2011 by Dorothea (4 reviews written)
And exactly how it works for me. If I can't find shop with organic food always go H&B. This is not cheap shop, but I don't have time to make research for Organic shops always go there and usually find what I need. (read more)
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Showing 31 - 40 of 57 Reviews
★☆☆☆☆
“Holland & Barrett Online A Poor Shopping experience ”
Written on: 09/11/2011
I shop in Holland and Barrett Shops and registered my loyalty card. Some time after I received an email offering 30% off on-line shopping I made and on-line order on 17th October 2011 of sufficient cost to get free delivery. A week later I emailed to say that I had not had any communication from Holland and Barrett except for the confirmation to say that my order had been received. The order confirmation said that they expect to despatch within 48 hours and that I would receive and email... (read more)
Guest's Comment
Written on: 22/11/2011
I have the same problem. There are 3 weeks since I ordered, and I've not received my order yet. I sent them 6 e-mails without answers. I tried to call but they kept me in queue, so I gave up. I'll try to call to the same number that you called, hopefully somenone will help me to sent me my order. Have you received your order?
For me this problem looks like a scam. Shame on H&B!!
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Guest's Comment
Written on: 13/12/2011
I had the same problem I ordered on the 8th of November and did not receive it, so I rang the 08 number to be told they would send a replacement which I again did not receive. Then I rang asking for my money back which they said they would do.. two weeks later I still have not had my money back and have spent a fortune on the phone to them. Will never shop with them again!
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★★★★★
“Excellent Service got products within 2 days of ordering”
Written on: 31/08/2011 by soulcara
I have been very impressed with delivery and everything I ordered I got. Am not getting myself ready to begin taking the supplements and will hope to see an improvement in my well being over the winter months (read more)
★☆☆☆☆
“Terrible Service”
Written on: 29/08/2011 by nickel6 (1 review written)
I ordered some protein shakes and a drinks shaker bottle. The parcel arrived in good time, and all the items were there. The protein shakes were also good value as they were on special offer. The drinks shaker bottle was broken, and I couldn't open it to use it at all. I emailed customer service as per instructions on the website. A fe days later I received a reply saying the issue was being looked into. 8 days later still nothing had been done. I emailed again, and received no reply at... (read more)
Nickel6's Response to nickel6's Review
Written on: 29/08/2011
Sorry, I meant I would NOT recommend ordering online from Holland and Barrett!
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★★★☆☆
“Terrible Customer Servise”
Written on: 03/08/2011 by zhiu (1 review written)
I purchased some natural cosmetic online from this shop, spent £60 for goods and yet when they delivered them body cream was missing and shower shampoo was nor one that I ordered and at the end of payment discount wasn't made (when I made an order where was a promotion buy one, get second for a half price). When I e-mailed them about the problems I received only automatic answer saying that they received my letter and they will get in touch with me soon, but they never did... I wrote maybe... (read more)
★☆☆☆☆
“Ordered some vitamins from the online store at the...”
Written on: 25/04/2011
Ordered some vitamins from the online store at the beginning of March 2011 and waited for them to arrive. After a few weeks, I contacted them to see where they were and received no reply. After chasing it again a month after I had placed the order, I was told to wait a little longer.
By this point I was getting very frustrated and asked them to refund me as it was a long time after the original order was placed and a full month from the supposed despatch date. They told me to fill out a...
(read more)
★★★★☆
“In 7 days I have received the shipment. As prices are...”
Written on: 23/11/2010
In 7 days I have received the shipment. As prices are much cheaper than in Spain. Buy here again.
(read more)
★☆☆☆☆
“I have been taking vitamins and supplements for a few...”
Written on: 26/07/2010
I have been taking vitamins and supplements for a few years and have used Holland & Barrett locally and online. I recently decided to research prices, ingredients, reviews etc. I was completely converted to another supplier through H & B's pricing alone.. they are one of the most expensive suppliers around... I am now able to get my vitamins at a fraction of the cost I was paying and the service I receive is second to none. I was very dubious at first about sourcing a new supplier, there are... (read more)
★☆☆☆☆
“Holland and Barratt online ordering/website ”
Written on: 21/07/2010
Holland and Barratt online ordering/website
I ordered from Holland and Barratt's website for the first time recently and noted that they normally despatch within 48 hours (but to allow 10-14 days) I hoped for the former.. I received an order confirmation same day.. detailing my shipping address and billing address.. 11 days later I still havent had my order. On calling to find out where my order was I was told very casually that I hadnt built up a 'customer history' and so could not ship...
(read more)
★★★★★
“I ordered some goods on a Friday, payed £33, got free...”
Written on: 21/06/2010
I ordered some goods on a Friday, payed £33, got free delivery, products are really cheap in comparison to other companies, in addition, these products were delivered on the Monday morning, how they processed this and had my items shipped so quickly is beyond me, just brilliant.
As for the products recieved, they are great, the vitamin E oil is fantastic, minor wrinkles appear reduced and the supplements have made me feel great, definately a thumbs up!!
(read more)
★☆☆☆☆
“Holland + Barratt customer/internet service waste of...”
Written on: 14/06/2010 by Princessblogger (1 review written)
Holland + Barratt customer/internet service waste of time do yourself a favor and use any other company instead. The lack of communication and the fact their credit card facilities where down meant I received three emails telling me my card had been refused when in fact my card was fine. I rang the customer service twice the first time no one mentioned to me their difficulties instead I received more emails. The lady I spoke to today 14.06.10 wasn't very interested did half heartedly... (read more)
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Showing 41 - 50 of 57 Reviews
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Anon000's Response to ShopperABC123's Review
Written on: 05/03/2013
I work at a Holland and Barrett's store and I agree that the rewards card scheme is pushy. We are told by management that we must ask every customer including regulars who we know full well don't have and don't want a card. Mostly done out of fear that a mystery shopper is in the store or that an area manager might turn up unannounced. It's a shame as it's causing the company to lose customers, and it's just embarrassing for us staff who have to keep asking (although if I know the customer doesn't want one I wont ask unless the manager is around).