Holland & Barrett Reviews

Click here if this is your business
★★☆☆☆
1.9 / 5
107
25% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
Holland and Barrett - Ask a question now

Media Gallery for Holland and Barrett

Holland and Barrett

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Good customer service, staff very friendly and helpful”

Written on: 21/12/2015 by Gleason75 (1 review written)

Good customer service, staff very friendly and helpful… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Visited glasgow silverburn store ,staff were very...”

Written on: 19/12/2015 by katiel28 (1 review written)

Visited glasgow silverburn store ,staff were very helpfull advised me on my products to buy and good to know i was given the right advice will definately be back… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“H&B restrict Rights”

Written on: 04/11/2015 by shopdirect (5 reviews written)

I have been a loyal Holland & Barrett customer for many years and spend a lot of money on supplements because I can't get the stuff on prescription. I recently spent around £94 and used £16 in loyalty points. One of the items had been missold to me so I went back the next week for a refund but the shop fobbed me off with a credit note even though the greater part of my spend had been done on my card. I had to argue but they told me it was the law but I think they don't know what they are… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Holland and Barrett, York. ”

Written on: 17/09/2015 by fredthefrog1 (1 review written)

I buy all my herbs from this shop, and the older staff are really nice, nothing his too much for them. I find the senior have more knowledge… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Terrible Online Service ”

Written on: 09/09/2015 by Gabrielm58 (1 review written)

i had ordered my products on sunday the 6th september at 12:46pm and 1:11pm and according to holland and barretts shipping regulations if i order before 3pm, i should get them the next day delivery which is a Monday. i have paid for next day delivery and i have not received my products. it is an absolute joke would not recommend this to anyone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“the online setup”

Written on: 01/08/2015 by 132Hodges (1 review written)

just tried the online service, it automically jumped to the largest quantity available, I found this terrible… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Good online experience”

Written on: 07/05/2015 by 283Smart (1 review written)

I have ordered supplements etc several times now from Holland and Barrett online and have found them to be very quick and efficient, if a bit pricey… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Johna345”

Written on: 22/04/2015 by 371McGee (1 review written)

Hi there, I found your web site by the use of Google while searching for a similar matter, your site came up, it seems to be good. I've bookmarked it in my google bookmarks. cdeabbdeebeg… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Dorchester, Dorset Branch Holland & Barrett - Geuine...”

Written on: 18/04/2015 by pmFinch402 (1 review written)

If you go to any branch of this company in this area, go to this branch. The staff or team there, are ALL friendly, professional and know their stuff. My mother and I go in there for a variety of problems, and we can honestly say that these ladies understand us and find what we need every time. Compared to neighbouring towns where our experience was not as happy. Staff in this branch were clearly knowledgeable, and experienced. They take their time and we don't feel rushed as we have… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Bad customer service and over priced. ”

Written on: 03/04/2015 by Itsme32144 (1 review written)

So I use to shop at h&b every other week spending up to 20£ On teas and supps. So am standing in the que for over 7 mins and a customer jumps in front of me as he was called up by the cashier. She even saw me waiting. Other than that very over priced with everything better to shop online for health items much cheaper better quality. Not recommended… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Quick Delivery”

Written on: 23/03/2015 by Sharpjj456 (1 review written)

I ordered a pack of Together Multi Vitamins and a pack of Together Magnesium last Friday (20/3/15) before reading all the negative reviews here so I was very concerned re my order, however, they arrived first thing this morning no problem… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Never had an issue?”

Written on: 27/02/2015 by Emma.B (3 reviews written)

I buy Meridians crunchy peanut butter from H&B and have never had an issue? the prices are cheap as long as you wait for an offer, which does seem to happy often. Never had a delivery not turn up and I've not had to return anything so I can't comment on the customer service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Disgusting service”

Written on: 20/10/2014 by boKemp92 (1 review written)

Never order online from them. They take ages to despatch and do not allow cancellations. Customer service is non existent and their products expensive and poor in quality… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No goods, No delivered, No response from Holland and...”

Written on: 12/09/2014 by theydonorient (1 review written)

Ordered goods online, no goods delivered, tracking with courier says tracking number does not exist, no goods delivered, despite 5 emails as of today no response from Holland and Barrett customer service. There service is abysmal!!!! There is no way that I would trust placing another order with them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Fluctuating Prices”

Written on: 21/08/2014

I have used the online service for a number of years and have no complaints about service or delivery. What really annoys me is that they can't decide what to charge or is it a case of lets rip off the customer. Taking Pitted Prunes as an example, the price fluctuates from month to month… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“CUSTOMER SERVICES DO NOT EXIST”

Written on: 21/06/2014 by Hope206 (1 review written)

I'd have given a negative review for this brand if I could!!! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Poor customer service”

Written on: 15/06/2014

I have used Holland and Barrett several times over the past 2 years and have found that the staff really need to improve their people skills. The two stores I have used are at Cribbs Causeway Bristol and Yate. The staff appear unfriendly, uncommunicative, unsmiling and disinterested.Perhaps H&B need to train their staff to be more people friendly… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Shopdirect's Comment

Written on: 04/11/2015

I agree, the staff are very hit and miss, depends on which store you go to.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Shopdirect's Comment

Written on: 04/11/2015

I agree, the staff are very hit and miss, depends on which store you go to.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★★★★★

“Top job”

Written on: 14/06/2014 by ManuelJenkins (1 review written)

I always take online reviews with a pinch of salt but after ordering of H&B the other day and then stumbling on here I got a bit worried. Anyway.. I ordered at 4pm on Tuesday evening and left it at that after receiving the confirmation email. Got up on Wednesday morning to find out that the order had already been pasted onto Hermes for deliver (Must have been processed straight away or Hermes must pick up on an evening collection from the ware house). Got another on today (Thursday) morning… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Online Sales a Joke”

Written on: 29/05/2014

I ordered from the Holland and Barrett website after the store not having the product i was looking for. After placing my order I received a confirmation email informing me I should have the product within 4 working days. 9 working days later and i still have not received the product. After contacting customer service they told me they were not sure why my order had not been dispatched and would look into it, took my number and promised to ring back the following morning. At the end of the day… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Appalling lack of customer service,.with complaints...”

Written on: 24/05/2014

I bought 9 packets of Barenaked Noodles online from H&B recently. The product needs cool dry storage, but not refridgeration, yet within 3 weeks the contents of 1 pack in its sealed plastic bag had completely dissolved into a creamy 'soup'. I contacted The Service Dept using their on-line complaints procedure, 3 times I complained but they did not reply. I therefore wrote to their Head Office (I obtained proof of posting from the PO), still no reply. Any retailer selling food has a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Shopdirect's Comment

Written on: 04/11/2015

I was sold some outdated sweeteners, it is only when I complained to Splenda about the taste and they asked me to read the date did It come to light.
I then went to the Sale Cheshire shop where the obnoxious staff member who mishandled my latest complaint, refused to refund it.
I had to get customer service involved to get my money back.
Avoid the Sale shop like the plague.
The area manager who proclaims she is a professional, anything but, stuck up for the rude staff member.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview