Miss Selfridge Reviews - www.missselfridge.com

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Item "Lost in transit"”

Written on: 12/09/2014 by fashiongirl64 (1 review written)

Ordered my item on 01/09/14 and still almost two weeks later have not recieved this item. I called them up yesterday and they informed me that I would have it within 48 hours and recieved an email stating this this morning. At 3pm today I recieved an email telling me that they had lost my item and that they could not send me a replacement (which they did still have in stock) and that if I still wanted it I would have to buy it again myself. Waiting 2 weeks simply for a winter coat is quite… Read Full Review

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★★★★★

“I went shopping with my daughter in basingstoke...”

Written on: 08/09/2014 by Galbraithnp1954 (1 review written)

I went shopping with my daughter in basingstoke looking for a specific skirt in miss selfridge unfortunately the basingstoke store did not have the size required. The sales girl in miss selfridge and could not be more helpful, she was genuine in her concern with my daughters needs. She was offering alternatives yet was totally sympathetic that the skirt that my daughter was not available. She then phoned further stores to see if they had the size in the skirt my daughter wanted and thank god… Read Full Review

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★☆☆☆☆

“They don't supply goods or refund money. DO NOT TRUST”

Written on: 02/08/2014 by SirFairDeal (1 review written)

My grandaughter orderd a £135 watch from them (a lot on money for an A level student) on 30/6/2014. It never arrived so we rang them & after insisting on speaking to a supervisor they admitted they could not supply & would refund the money within 5 working days. Today 2/8/2014 all she has recieved are excuses & claims they have sent the refund. Nothing is in her bank, she is a teenager that has saved for weeks for this item. They are a multi million pound business & nthey cannot even repay… Read Full Review

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★☆☆☆☆

“No refund”

Written on: 26/06/2014 by Makayla164 (1 review written)

I sent 3 items back to Miss Selfridges,I was refunded for 2,I have emailed & written many times & they ignore me,I have just been on the phone for 14.5mins,no response.I WONT give up,Obviously a member of staff has stolen the bikini.I will never order from them again,I have also written to Arcadia,but still no response… Read Full Review

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★☆☆☆☆

“I ordered a white and black maxi dress in a size 14...”

Written on: 10/06/2014 by Efrainw350 (1 review written)

I ordered a white and black maxi dress in a size 14 for a wedding I was going to and when I received my order a size 10 green short dress arrived I rang and had to wait ages for them to answer and they told me to take it back to the shop and they would do me a refund I had to drive 20 mins away pay £2.30 to park and waste a hour of my time as someone could not be bothered to put my correct dress in my package also they told me I would have to re order all over again why when all I wanted was… Read Full Review

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★★★★★

“Am happy”

Written on: 23/05/2014 by Sailey (1 review written)

Hi am Sail, just wanna say the person from the Watford store has the best customer service I've ever seen.. She's very helpful and even if I want something and I don't have money she keeps it for me tok the next day! She is just amazing. Miss selfridge please keep this girls she does her job well. If all the staff are like Clair then oh boy you lot are lucky. Way to go you're the best!!! If she ever decide to leave am never gonna shop at the Watford store again!! Xoxo… Read Full Review

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★☆☆☆☆

“scam and spam”

Written on: 22/05/2014 by kaka3414 (1 review written)

I wanted to order online, but the coupon code I used was not working. I contacted them about it and received an automatic reply that I would receive a reply within 48 hours. After 3 days I still hadn't received a reply, but I did however receive spam on my phone!!! I am appalled by this business. Your personal details are obviously not save with this company. I probably will not order here either. The prices for their clothing are quite expensive as well. If you can shop in store, you're better… Read Full Review

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★☆☆☆☆

“Absolutely shocking service! AVOID!!!”

Written on: 03/02/2014 by Hay19pink (1 review written)

Ordered on Xmas day 2013. Package arrived but I wasn't home. Attempted contact with the courier 3 times, each time a CHILD answered the phone and was unable to tell me when to contact/ provide alternative number. As a result my parcel was sent back. I have received 3 confirmation of refund emails dated the 17th and 23rd of jan (x2), but still have received no refund. Livid. Something needs to be done… Read Full Review

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★☆☆☆☆

“NEVER EVER ORDER ONLINE AT MISS SELFRIDGE! CUSTOMER -...”

Written on: 19/12/2013

I was ordering plenty of items for Christmas at Miss Selfridge. It never arrived. I was writing several emails, then somebody replied to me, that it's not their fault, the items were 'probably lost' and I should deal this with my local post-office. I live in Prague, I was ordering from 15 stores from UK and every single items arrived, just not the items from Miss Selfridge. So I wrote another email to them, this time they hadn't even bother to reply. CUSTOMER - BEWARE !! My clothes NEVER… Read Full Review

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Sarahpais123's Comment

Written on: 27/01/2014

I have had similar issues with them. Their service is absolutely terrible!!! Click and collect never arrives on time and customer call centre don't really care and are fairly rude. Awful customer service, shocking that it is part of the Arcadia Group.

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★☆☆☆☆

“***ABSOLUTELY TERRIBLE SERVICE!!!***”

Written on: 17/12/2013 by Taylor89 (1 review written)

I placed an online order for a dress I wanted from works Christams do. All the Miss Selfridge stores had sold out of my size so I paid £115.00 online on the 23/11. To this date I have still not received the dress nor have I received my money back!!! I complained to Customer Services on the 2/12 and I have received email responses from 4 different people, each time telling me I had to wait another 3-5 working days! It's nearly been a month since I first placed my order and I am £115.00 out of… Read Full Review

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★☆☆☆☆

“hung up on by customer service!!”

Written on: 02/12/2013 by jevks1 (1 review written)

I received an email saying I had placed an order for 52 pounds, addressed to my name. I called them straight away to see if someone had been using my account and credit card. The girl dealing with me was back and forth from the phone not saying much for a whole 20 minutes and I was calling internationally. What a waste of time and money. However the most annoying thing is that when she couldn't solve my query at the end she hung up!! There was no call back. I have also sent them two emails… Read Full Review

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★☆☆☆☆

“Terrible online delivery service!!!”

Written on: 26/11/2013 by Ritkay (1 review written)

I have ordered coats for winter online as it was coming up to November getting cold... I ordered a few as I didn't know which one I liked and cannot try them on it store as they never do my size. I have ordered these coats over two weeks ago and still had no delivery. I have contacted missselfridge them selves twice who don't seem to respond at all!! The track my parcel has returned and delivered written twice on different dates. I will be ringing them again but am not hopeful I think they… Read Full Review

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★☆☆☆☆

“DISGUSTED!”

Written on: 27/10/2013

Online purchase- An order of mine was delivered to the wrong address and I was told by their customer service team that a courier would be sent out to retrieve the parcel and if they weren’t able to retrieve the parcel then I would get FULL refund. A week later I was now told that they do not send couriers out to retrieve parcels and I will not get mu money back! I am now £69 down and Miss Selfridge will do NOTHING about this! I am appalled do not understand why I was told this in the first… Read Full Review

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★☆☆☆☆

“extremely poor quality”

Written on: 23/10/2013

i brought a pair of shorts costing £55, wore them once, and the beads started falling off one by one. by the end of the evening the shorts had frayed beyond salvation. my cat could have sewn those beads on better. Cheap, poor quality, and expensive. These clothes wont last longer than a day. Sort it out!… Read Full Review

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★☆☆☆☆

“do not order online”

Written on: 20/10/2013 by missholz (1 review written)

placed a order this evening for a pair of shoes costing £23.95 I attempted to place the order twice before the website allowing me as it told me my card was declined . on the third attempt it accepted . I had ONE confirmation email advising on my ONE pair of shoes on order. Yet when i went on my internet banking it had charged me another TWO times , with it being so close to pay day i was left with only the remaining direct debits due to come out of my account tomorrow ! but it has taken all… Read Full Review

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★☆☆☆☆

“Discusted”

Written on: 03/07/2013 by shopuntilidrop (6 reviews written)

I returned three items back on the 18th June.. and I am yet to receive a refund. I have tried to email them to ask when the funds will be credited back and never had a response, just generic emails. I have also called every day this week numerous times, never been answered apart from today - however I was on hold for 20min. The lady advised me that my refund was done yesterday and the settlement date is today - I work for an online company and this isn't the case. I have also never receive a… Read Full Review

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Sh3Ll3Y18's Response to shopuntilidrop's Review

Written on: 07/08/2013

im same as you... I sent two items it cost £83, I only received £35... joke!

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★☆☆☆☆

“Poor Delivery Service”

Written on: 29/06/2013

Each time I have attempted to order with next day delivery the parcel has been late, which is extremely disappointing. Unsure as to why they are unable to deliver on time but it is extremely frustrating and a waste of money. It is a shame as I love the products but unfortunately will not order with them again… Read Full Review

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★☆☆☆☆

“wrong item”

Written on: 24/04/2013 by kramie60 (1 review written)

After a long search I found the jersey I wanted on the site of Miss Selfridge. After a few days I received a packet with an incorrect order. after contact email I could send it back. However, the sweater in my size was not available for sale. I got my money back without shipping. Sending and receiving cost me 15 euros. I had also lost the shipping to miss selfridge. Acknowledgment of transmission I could get 10% discount if I ordered something again! I did not want this, then they have given no… Read Full Review

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★★★★☆

“I have ordered several times online and bought...”

Written on: 20/02/2013

I have ordered several times online and bought countless items in store from Miss Selfridge and have always been really pleased with the products and service. The first problem I have had occurred today when my order that I paid £5 nominated delivery charge to get delivered today did not come. Whilst on hold (for around 30 minutes) I read some really bad reviews about the customer service and problems like mine and began worrying I was going to have hassle sorting this out. It did take a… Read Full Review

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★☆☆☆☆

“ORDER ONLINE AT YOUR PERIL!”

Written on: 26/01/2013

Ordered a dress for a birthday present, paid for nominated deliver date and put delivery to my workplace, the delivery date came and went. When I checked the tracker it said that delivery had been attempted at 15.47, my workplace was open and I was still there. I contacted Customer Services by email (did not get a response) then managed to speak to someone two days after my nominated delivery date, he said that there was restricted access to the delivery address! I have no idea what that means… Read Full Review

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