Written on: 30/08/2013 by Buck77 (1 review written)
Ok, had this freezer about 10 years. The unit packed up about 2 years ago and I've kept it in storage. The original fault was the usual flashing led's on the front and the clicking noise to the rear ( rear circuit board relay fault). All you need is a little patience..... I made a list of the capacitors (they dry out over time and their value changes, which is what causes most of the problems) and the relays on both the front and rear electronic circuit boards just in case they were faulty... (read more)
Written on: 05/08/2013 by Ts676328
Just a terrible design and breaks down continuously. The only positive is it looks good. The drawers are stiff and difficult to open close The drawers are nearly impossible to remove/replace so nightmare to clean Smaller inside than you think Trays drawers easily crack Interior design very basic Over priced I've had cheap makes and models that have lasted years without a fault! (read more)
Written on: 26/04/2013
ice maker went faulty and nts service engineer diagnosed problem and work is scheduled for repair 29/4/2013 10 MONTHS! whirlpool customer care namely MRS. godden has been no help whatsoever and E'MAIL documents support my facts and show them to have failed in their duty to the customer to resolve the matter EARLIER.(1O month delay is totally due to their inability to supply the spare part and apologies are UNWELCOME. it is obvious they are not a big player in the MANUFACTURER/SPARES/REPAIR... (read more)
Written on: 15/04/2011
I am writing this just to help anyone who is having problems with their Whirlpool American Fridge Freezer. I have had mine for 5 years trouble free however last month the freezer alarm started sounding, showing -- on the temperature display. I could reset it by switching it off and on at the front panel, it would clear for a while then do the same thing again but the freezer temperature was low and slightly defrosting. Mine has the ice and water dispenser but no water filter at the lower... (read more)
Written on: 09/04/2011
do NOT under any circumstances buy one, NEVER. i've had mine for 7 years now, and have had continuous never ending problems right from the start, at first starting with simple stuff like door hinges, then ice in fridge causing drawers to jam and break, then water dispencer, then ice maker leaking, then water dispencer working of its own accord, etcl etc. all of the above needed changing. luckily i had parts warranty but still disruption and labour needs a mortgage to keep up. never again,... (read more)
Written on: 28/08/2009
Bought one of these about 5 years ago, and £1500. Huge on the outside, not so big on the inside. Ist year it was fine, then the icemaker broke, took Whirlpool several visits to fix it, about 3 months in total. Then boards, then the diffuser (fridge section either freezes or get too hot) twice, same poor service from whirlpool.
Now the diffuser has failed again, and I'll try fixing myself (a new one is £95) or kill it in the attempt.
Its great when it works, icemaker is excellent.
Trouble... (read more)
Written on: 15/07/2009
Bought the Whirpool American fridege freezer back in 2003 from Alders (approx £1500) with a free 5 year guarentee. After 3 years it conked out (alarm going off, control panel flashing etc). Fortunately PCB and control panel replaced (eventuially) for free but would have cost around £300-£400 !!!!
In 2009 experiencing different problems (freezer and fridge not holding their temperature). Took bottom front grill off to remove accumalated dust and fluff which I thought would sort it out but it... (read more)
Written on: 01/07/2008
I purchased a whirlpool S25BRSS31 american side by side in October 2006.
I had it 6 weeks when it started to leak water from the ice dispenser. After waiting for 35 mins on the phone to book in repair, i had to wait 3 weeks for an engineer to repair it. It had a new ice dispenser put in, 7 days later it leaked again.
This continued and after 5 repairs for the same complaint, I demanded a new appliance, which whirlpool agreed to as they failed to fix the problem.
Within 4 months of receiving... (read more)
Written on: 13/12/2004 by michaelx8
I bought the Whirlpool S25BRSS31 in February for £1690, then waited 8 weeks for it to arrive. It came and conquered - we have 3 children and it was amazing to have space left in the fridge even after stuffing it with a weeks shopping and enough beer and wine to dissolve a liver.
Then it stared to go wrong, the alarm would sound a lot, then the ice maker packed up, then the whole fridge became a warm-ish cupboard with nice lights in side.
Machines fail, so I was not unduly upset; yet. I... (read more)