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| Ease of Use | 6/10  |
|---|---|
| Style | 9/10 |
| Service & Support | 0.5/10  |
| Value for Money | 4/10 |
| Reviewer Rating | 1/10 |
| Overall Rating | 0.7/10 |
Full review by
Guest.
on 1st Jul 2008
User Rating : 0
Respect :
0
Good Points: Looks good.
Bad Points: Extremely poor customer service.
General comments: I purchased a whirlpool S25BRSS31 american side by side in October 2006.
I had it 6 weeks when it started to leak water from the ice dispenser. After waiting for 35 mins on the phone to book in repair, i had to wait 3 weeks for an engineer to repair it. It had a new ice dispenser put in, 7 days later it leaked again.
This continued and after 5 repairs for the same complaint, I demanded a new appliance, which whirlpool agreed to as they failed to fix the problem.
Within 4 months of receiving the replacement appliance, the same fault occurred, ice dispenser leaked again.
I have had 4 repairs all with the same fault as the first time.
Now whirlpool are saying this is an uncommon fault.
I am in the process of taking legal action,as i have had to replace my kitchen floor twice in two years because of the amount of leaks i have had over the past two years.
I would not buy a box of tissues if whirlpool made them, nevermind a fridge freezer.
Guest.'s review and ratings | 181 words
Review by
michaelx8
expert review 
on 13th Dec 2004
User Rating : 2
Respect :
+2
I bought the Whirlpool S25BRSS31 in February for £1690, then waited 8 weeks for it to arrive. It came and conquered - we have 3 children and it was amazing to have space left in the fridge even after stuffing it with a weeks shopping and enough beer and wine to dissolve a liver.
Then it stared to go wrong, the alarm would sound a lot, then the ice maker packed up, then the whole fridge became a warm-ish cupboard with nice lights in side.
Machines fail, so I was not unduly upset; yet. ...
michaelx8's full review | 452 words | 1 comment added.
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