Mercedes-Benz of Houston, TX Reviews

Ebrooks's Response to swood4's Review

Written on: 16/07/2006

"They charge over $12 for a light bulb, but you can buy it from another dealer for $4."
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<br/>I would say that this is the signal that you should go to another dealer.
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<br/>I bought an &#039;01 E 320 about 130,000 miles ago and got acquainted with some dealers in the process. It was a certified car, meaning it was warranted to 100,000 miles.
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<br/>I found that MB dealers were uneven as to price, courtesy, and technical expertise. Sometimes the mix was at odds (good technician, bad service writer).
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<br/>I was quick to call MB corporate service when there was a problem, but that itself could become a problem. I soon understood that it is generally known that MB corporate service is often arrogant, etc. (In other words, just what we have grown to expect from corporate these days).
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<br/>My suggestion to persons such as the reviewer is that he find an independent shop just as soon as he is off warranty (as I did). My costs dropped by about 50% as did my aggravation.
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<br/>You will have to plan on spending some time sifting through the available shops for the good one that you want to stay with. Expect on average to deal with a couple of bad ones to every ok one, and probably a half dozen before you find the one you want to stay with.