Villa Plus Reviews - www.villaplus.com

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Latest Reviews

★★★★★

“Great holiday with Villa Plus”

Written on: 31/10/2014

We have recently returned from a 2 week stay at Villa Manuela, Puerto Del Carmen, Lanzarote. When originally searching for a villa holiday, we found the Villa Plus website useful, although slow on occasions and we almost booked with a different company. Glad we stuck with it though; the website (once up and running), is easy to use, the booking process is simple, and the pre-holiday information/documents etc. were clear and received in good time. UK staff were very friendly & helpful on the… Read Full Review

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★★★★★

“Excellent Time Had By All”

Written on: 02/10/2014

We stayed at Villa Stafili, Corfu. The villa was in an excellent location, it was really quiet and private but only 100 mtrs or so to the beach and not that much further to the resort centre in the other direction. There was a good choice of bars and restaurants around and all the ones we tried were of a very good standard. The villa was clean with plenty of room for the 5 of us. The pool was great with quite a large garden around it. The local rep was excellent, very informative and suggested… Read Full Review

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★★☆☆☆

“Villa Zaida Puerto Del Carmen”

Written on: 02/10/2014 by TrishaC (1 review written)

We booked this villa for a week starting 14 September. Although adequately equipped the villa could be much improved - very shabby and not very clean. The floor mop and bucket were filthy as was the barbecue. There was one toilet roll in each of the two bathrooms but no spares, one usually finds some spare cleaning products but there was absolutely nothing. Not even any guest soaps in the bath room and kitchen. The sun beds could have done with a scrub. The tennis table was broken - completely… Read Full Review

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★★★★★

“Villa Pearl Overcik Turkey”

Written on: 07/09/2014 by juliathomas (1 review written)

Villa was stunning. Pool was awesome. Had a fabulous time. Location wasn't too bad plenty of bars & restaurants. Overall it was a lovely holiday. This was my 2nd villa with Villa plus & their villas are lovely. This one was the best villa we have stayed in… Read Full Review

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★★★★☆

“What a shame - holiday spoiled by builders”

Written on: 21/08/2014 by Coshy1 (1 review written)

We booked through Villa Plus and stayed at Villa Los Olivos which is in the Elviria area of Marbella in June this year. I have to say we were very satisfied with the way our booking was handled prior to our holiday. Unfortunately, they let themselves down hugely due to the fact that upon arrival at our fabulous villa, we noticed that new houses were being built less than 10 metres from our boundary wall !! We had peace and quiet for two days as we arrived on a Saturday, then on Monday morning… Read Full Review

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★★★★★

“Excellent service”

Written on: 11/08/2014

Just back from a stay at villa FERA Mallorca. Villa plus was excellent when we had an unfortunate accident. They also attended the villa without delay to assist us. The location of the villa was perfect. Few minutes from shops restaurants and the beach. Large luxury villa with superb pool. Outside eating area and barbecue with wood oven. Plenty of room for a large family group. Comfortable beds and towels changed throughout our stay. Would love to return next year !… Read Full Review

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★★☆☆☆

“Poor value for money”

Written on: 09/08/2014

Excellent service from staff but villa needs upgrading. Old, uncomfortable sofas in lounge with hideous grey nylon covers. Antiquated sun loungers which are not adjustable so you cannot sit up to read/ lie flat. No furniture at all on upstairs terrace. Villa unsafe for young children due to galleried landing upstairs with low wall with 2 storey drop on other side. Neither of 2 stair gates offered fitted the stairs nor any other door. Downstairs bedroom windows overlook pool area and have no… Read Full Review

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★★★★★

“Review For Villa Atenas, Fanabe, Tenerife”

Written on: 29/07/2014 by marcb2001 (1 review written)

Villa Atenas in Fanabe, Tenerife is a fantastic villa it is only 2 minuits away from the big shopping centre called the Gran Sur. We all had a lovely time the pool was lovely and warm after a minute the pool table and the table tennis was lots of fun. I liked everything about the villa. We all loved the area and the neighbours are so friendly. The Villa plus team are kind and helpful. There wasn't anything I didn't like about the villa and our holiday was perfect. The thing we would have like… Read Full Review

E32E's Response to marcb2001's Review

Written on: 29/07/2014

Exactly Villa Plus!!!

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Villaplus's Response to marcb2001's Review

Written on: 17/09/2014

We're glad that you had a great holiday at villa Atenas. We think the pool table and table tennis are great fun too.

We look forward to welcoming you back again in the future!

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★★☆☆☆

“Filthy villa plus cockroach and cold pool”

Written on: 16/07/2014 by wnHart474 (1 review written)

We used Villa plus last year with no problems so thought would use them again this year. What a mistake to make because the villa this year was filthy with a huge dead cockroach on arrival. It was sad and scruffy and looked neglected. What a disappointment as it was our family holiday and included my husbands Birthday on 26th May. The wardrobes smelt damp and dirty so we didn't want to put our clothes in them. We especially wanted a heated pool because we had a 2 year old with us and we… Read Full Review

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★★☆☆☆

“Villa Olivina 2 matagorda Lanzarote”

Written on: 12/07/2014 by DM75 (1 review written)

Just back from having spent a week in this villa and was very let down by it. It was not at all like the pictures on their website , it was dark dull and needed a good lick of paint!! Bedrooms: very basic with horrible dark furniture, rooms very dull and there was only a sheet in master bedroom and when i went to look for another cover i could only find a stained featherdown duvet with no cover or manky brown blanket. Bathrooms: Very basic shower with flimsy shower curtain and because shower… Read Full Review

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★★★☆☆

“Miralago villa vilamoura ”

Written on: 01/07/2014

CLEANING OF VILLA : did feel the villa could do with a good clean inside & out. You could write your name in the dust in bedrooms & kitchen, wardrobes could do with a Hoover out wasn't very clean, also Balcony's wasn't swept or cleaned once during our stay,dirty cigarette ends & tissues left in plant pots, the lights on the stairs didn't work had to ask maid to look at them,bulbs needed replacing, surely these things should be checked regularly. Also towels changed only 3 times during stay… Read Full Review

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★★★☆☆

“Freezing cold pool”

Written on: 26/06/2014 by McMahan438 (1 review written)

I have been very disappointed with the temprature of the pool. I reported it to the rep and although she did a temprature check that read 27 degrees it is still freezing cold. Must be -27 Have been here three days and have only managed to brave getting in pool once Villa is very good though. … Read Full Review

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★☆☆☆☆

“AWFUL CUSTOMER SERVICE - CAR HIRE RIP OFF”

Written on: 23/06/2014 by Timothy1974 (1 review written)

Booked villa & car hire in Portugal for a week in April. Had to call a couple of times during our stay about things going wrong in the villa. Actually felt at one point the villa owner was on holiday with us as he was attending to things every day practically. On our return we noticed we were charged approx €210 extra for 2 cars we had hired. I contacted Villa Plus immediately who said they would look into it. On arrival in Portugal we were dealt with by 2 non English speaking Budget… Read Full Review

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★☆☆☆☆

“Stear well clear of Villa Plus !”

Written on: 18/06/2014

Villa Plus Take my advice and give Villa Plus a very wide berth. My family and I rented a 5 bedroom villa for one week in April through this company. The villa itself, though well used, was ideally located near to Marbella, but on our arrival, we discovered that there were numerous issues; the pool was unusable at that time as the previous dissatisfied renters had deposited about six buckets of “dirt” into it, the child security gate was broken, the dishwasher was also broken and awaiting… Read Full Review

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★★★★★

“Villa Ondinas Menorca”

Written on: 18/06/2014 by danielstephen1975 (1 review written)

Where do I start?? I have booked this villa twice for my disabled son and his carers - Villa plus staff in the UK and in Menorca were BRILLIANT! So helpful even when I had to make 2 name changes as the original 2 carers had to back out for various reasons, the office in the uk were superb, really cared, contacting the airline for us, arranging special assistance at the airports and could not do enough to help. The villa is highly recommended, clean, mod cons and a walk in shower / wet room… Read Full Review

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★☆☆☆☆

“Terrible villa terrible service”

Written on: 05/01/2014

We stayed in Villa Biniblau in Binebeca, Menorca. As seasoned villa renters we had high hopes for this holiday... However the villa was filthy dirty and infested with ants. The service from staff was poor and we were basically told ants are to be expected. Upon return villa plus took no responsibility for our issues and basically told us previous customers had been satisfied therefore our complaint was unfounded!?! Dont use villa plus, use James Villas or Solmar Villas, as they provide a… Read Full Review

Villaplusholidays's Comment

Written on: 10/01/2014

It is true that none of our previous clients had complained about this particular villa prior to this clients arrival but we did accept that our client encountered inconvenience. We do not understand the comment that we took no responsibility. We have dedicated service centres in all our resorts. The cleaners were recalled and our local representatives visited on numerous occasions. We accept that the cleaning was not to our usually high standard and we have apologised to our client and compensated accordingly.

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★★☆☆☆

“Disappointing Exprience”

Written on: 02/01/2014

We have just returned from staying at Villa Preciosa at Lanzarote, we felt the villa was a bit dated and needed some decoration and attention. The bedrooms felt very dark and damp not really what we would have expected and one of the bathrooms had black damp coming through on the wall. We felt that any repairs should have been carried out prior to us arriving not sending a person to put a new toilet seat on, when we are already in the villa. It was overall disappointing experience. I don't… Read Full Review

Villaplusholidays's Comment

Written on: 10/01/2014

We are always very sorry to hear when someone is disappointed with their holiday. We do operate a continual improvement policy and use feedback from our clients and villa owners to prepare schedules throughout the season.

Many clients have had a good holiday at this particular villa but when dealing with hundreds of villas, villa owners, maids and gardeners it is not easy to get everything right and we would apologise to anyone who encounters maintenance work during the course of their holiday. We are well aware that the continued success of our company will always depend on the service and value that we provide.

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★★★★★

“Villa Breezes”

Written on: 30/12/2013 by clevermonkey (1 review written)

We stayed at Villa Breezes in Matagorda Lanzarote for this Christmas for a week , 5 of us including a toddler.Got back Boxing day Had a lovely time , Villa was really lovely and had everything we needed and more, kids loved it . pool was heated , and everything was a short stroll away, weve stayed this area before but will definately be back to stay at this Villa as its so close to the beach and shops, restaurants etc. Cant fault the reps either, from the minute you book, even if you need… Read Full Review

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★☆☆☆☆

“Very disappointing”

Written on: 28/12/2013

Contacted the above company and sent them photos of the badly maintained property (villa zea Portugal) we rented for a week. They Replied with excuses such as wear and tear, however the property was quite run down. They also seemed to blame us for not contacting them during the holiday to highlight the faults. It is not up to the customer to highlight faults, if regular maintenance had been done, they would have been aware of faults. Plus I didn't want loads of different work being carried out… Read Full Review

Villaplusholidays's Comment

Written on: 10/01/2014

We would assure all our clients that any feedback is taken under serious consideration and we constantly liaise with our resort managers to ensure any necessary action is taken in order to meet our customers expectations.

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Hawai501's Comment

Written on: 10/01/2014

The above comment doesn't say or mean anything.
Well it didn't meet our expectations and was not as described. Can you please explain how you taking my feedback under serious consideration helps me. I have booked with villaplus previously and encountered no problems, however, your response to our experience is very disappointing and would make me think twice of booking with the company again.

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★☆☆☆☆

“villa tres arcos minorca - couldn't wait to leave”

Written on: 09/11/2013

We have used Villa Plus twice before and had no problem, we considered them a good company with a genuine will to offer good villa holidays. However this time the villa was shabby, not very well cleaned, grubby towels and old bed linen. Damp mould and cigarette burns on the sun loungers. However, the worst thing is that the villa is right next door to an open air cafe/bar. They play music full volume from 9am til past midnight and have a huge childrens play area with go karts (and squeely… Read Full Review

Villaplusholidays's Comment

Written on: 10/01/2014

Our website states that this particular villa “enjoys a great location in the lively resort of Calan Forcat” and that “the villa is ideally situated with a number of good restaurants, bars and shops on your doorstep. Aqua Centre waterpark, arcade and go-kart track is across the road - perfect for children! There are also giant inflatable animals, trampolines and a ball park”,

Many clients have had a good holiday at this particular villa giving it a rating of excellent or very good in our surveys but we are always sorry to hear when someone did not enjoy their choice of location. We put a lot of information about our villas on our website, and are always happy for clients to call us prior to making a final choice.

Clearly the villa chosen (for whatever reason) did not suit our customer’s needs, and that is something we have taken under serious consideration.

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