Written on: 09/05/2013 by Ems161821 (2 reviews written)
We have just returned from a week in Coral Bay Cyprus, the villa was lovely, we could not fault it one bit, it was lovely and clean and very looked after. I mean hot weather along with a heated pool all to yourselves, walking distance to shops and restraunts what more could you want!!! Could not recommend villa plus enough brilliant service and will be using again! (read more)
Written on: 09/12/2012
On arriving at this villa,i went straight to the best thing this villa had going for it,yes it had stunning views!!then over to the BBQ ,disgusting,who would want to cook food on that,i certainly wouldnt,this villa has 3 bedrooms,one of them we couldnt close the door quick enough,it smelt badly of damp,bathrooms were mouldy,4 poeple sharing 1 bath,hardly any hot water and it took forever to get it running,disgusting bedding,all creased and old,towels i wouldnt use on my dog!!!,kitchen... (read more)
Written on: 22/11/2012
stayed at Villa Mirador Brisas, Matagorda, Lanzarote this month with teenage boys. Enjoyed our holiday, many good features, - pool, bathrooms, kitchen, patio, pool table and table tennis. Downside - BBQ too rusty to contemplate use, very disappointing since we had planned maximum use. Distinct lack of hot water. i.e. enough for one bath, so boiled kettle many times for hot water, and since there were only four of us there, and the villa sleeps six, this was not good enough. Bedroom 3 had... (read more)
Written on: 08/11/2012 by ChristNeck
We booked a holiday with Villa Plus in Coral Bay, Cyprus in August 2012. On the day of departure from the Villa when heading for the airport, my daughter in law realised that she had left her gold St Christoper necklace behind in the Villa. When we arrived back in the UK we texted the Rep in Cyprus as well as contacting Villa Plus in the UK about the loss which had huge sentimental value. Villa Plus went out of their way not only finding the necklace in the Villa but making arrangements to... (read more)
Written on: 01/11/2012 by Christine32
Just returned last saturday from Menorca, Son Bou, Villa Saffron. This villa was amazing. Very safe and secure, and as we had 2 young children this is exactly what we wanted. The villa was very clean, very spacious and had a lovely big pool. The cleaners came in mid-week to change bed linen, bath towels and t-towels. Could not have asked for more. Rooms were very spacious with lovely out-door areas too. About 15 minutes walk to shops, bars & restaurants and probably 15-20 mins to a lovely... (read more)
Written on: 24/10/2012 by Angelawin
Retuned last Saturday from Villa Cherrie, booked through Villa Plus. Very good Company to deal with and their assistance in Mijas Costa very good (although we did not really require anything as all was great) Villa Cherrie is a very child friendly and well equipped Villa. Shops, bars restaurants within 5-10 mins walk. Mas supermarket better for prices. Will definately use this Villa again and book any other Villa through Villa Plus. (read more)
Written on: 19/10/2012 by ianandmichelle (1 review written)
Just back yesterday (Thursday 18th October) from a week in Albufeira at Villa Sao Jose, Praia da Oura, Algarve. This is the second time as a family of 7 we have been with Villas Plus to the same villa (last visit was 5 years ago). As a negative I must say that the villa was tired and in need of an uplift on our first visit, it appears to be in a timewarp = no change to decor or furniture - Villas Plus time for a freshen up (reason for not giving 5 stars)!!! However the location was great -... (read more)
Written on: 04/10/2012
Shabby and worn out is how to best describe this villa, definately give this one a miss. In fact I would never recommend Villa plus to anyone as there attitude is one of couldn't care less, they will agree that things are old and worn or broken but state that this should be acceptable. Pool floor broken, kitchen cupboards hanging off, dirty greasy kitchen ware, pillows so old you can fold them into 8! dirty dusty villas, plates left in cupboards covered in food a broken sofa which could... (read more)
Written on: 03/10/2012 by slane71
Arrived to a dirty villa with broken glasses , WC and dirty dishes , towels when delivered smelt of cigaret smoke. We had our electricity cut of on the wednesday due to non payment by client of villa plus ( unsure) as we spent all day being let down with call backs and visit times pre arrange to move us to alternative accomadation. Got back and complained as our local rep was next to usless and a liar! To top it all i recived a letter with all the same lies form the rep with stories re... (read more)
Written on: 01/10/2012
Wonderful spacious villa in Nerja. Beautifully and comfortably furnished. Most of the electrical appliances were top quality brands and everything worked brilliantly. Pool was crystal clear and all external and internal areas were spotless on arrival. Similarly, the vast array of cookware, glassware, porcelain and cutlery sparkled as if brand new. Had been wary of booking with Villa Plus as their prices are very "competitive" compared with other companies and I felt it might be too good... (read more)
Written on: 24/09/2012
We used Villa Plus for the first time this year - we were very dissappointed. The villa was shabby, worn and dirty in places. The photos on the website must have been taken YEARS ago. When we wrote to complain upon our return the reply we received did not address the concerns raised. Poor villa and very poor customer services. We would never use this company again. (read more)
Written on: 30/08/2012 by Josephvip (2 reviews written)
We found Villa Plus very good, professional & easy. Everything was brilliant, communication, price & the villa was excellent. Very clean, very secure & a great location. The Villa Plus rep was very nice. We will definitely be using them again. (read more)
Written on: 23/08/2012 by mickybea (2 reviews written)
Excellent, quality and value for money are words to describe Villa plus!! I had nothing but cracking customer service from begining to end!!! Easy booking process started and every single contact via the phone or email as been top notch customer service!! The pack of info before your trip was nothing short of brilliant! We arrived got our hire cars and set off to find Villa Pura Vida in Menorca, what a gr8 location!! and may i say a beautiful Villa, clean, well equiped!! We had no problems... (read more)
Written on: 12/08/2012
Stayed at Villa Tres Arcos in Menorca. Lovely villa spacious villa. Jo the rep was very attentive, and any problems was only a phone call away. No problems at all with Villa Plus and I would definitely recommend them and would use them again. (read more)
Written on: 25/07/2012
If you want a relaxing, fun holiday avoid Villa Plus, their villas are not very secure and if you Google search more you'll find out a lot of their villas have been broken in to like mine. I have young children and after everything that's happened in Portugal in recent years I couldn't believe it when I woke up one morning to find out I have been broken in to. The rep was helpful at first, when the police turned up but after that there was nothing. We asked to move villas with happened but... (read more)
Written on: 16/07/2012 by Susand12 (1 review written)
We booked a family holiday with Villa Plus for the first time and were very happy we did. We stayed in the villa melodea in Rhodes, in between Lindos and Pefkos. We found that it was easy to book and the travel advisors very helpful, informing us via emails of what we needed to do prior to the holiday. The villa was very nice within large grounds with a large pool area, the best we have ever stayed in. Sue the Villa Plus representative was very helpful and informative as we're the... (read more)
Written on: 06/07/2012
Villa Yvonne (Villaplus) was the worst villa we have ever rented. Dirty, smelly, it did not match the photos on the website. The interior was shabby and worn. (read more)
Written on: 21/06/2012 by Andrewaweston (1 review written)
I used Villa Plus for the first time this year, well done guys, We stayed in Playa Blanca Lanzarote, Villa Irache is a high standard Villa. The owner Ramon could not of been more helpful, everything you could think off was supplied, washing machine, dish washer bbq table tennis table poole table etc I could go on and on. Would I recomend YES. (read more)
Written on: 15/06/2012 by dawn17 (1 review written)
we booked the villa, flights and transfers through villa plus and we have never had such a stress free holiday from start to finish. we stayed in villa annie kassiopi corfu the maid service and villa owner was very friendly and made you feel welcome, best sea views, easy 10 minute walk into town we will certainly be booking with villa plus again excellent service throughout (read more)
Written on: 14/06/2012 by pilkyz
We are regular visitors to Cyprus, but 3 years ago we found Villa Plus and we were not disapointed.Last year we had the most amazing villa in Coral Bay called Melanie. We had 2 reps visit us although we didn't ask or need them but both of them were brilliant. We love the free air con as this can be very pricey with other companies, satellite tv and heated pool definatly a bonus.Looking forward to our next holiday with Villa Plus. a satisfied customer Mrs B Pilkington (read more)
Written on: 03/05/2012
First time using Villa plus and the whole experience was excellent. Easy to book online, good prices, and very helpful and friendly UK staff. The Villa itseld in Fuerteventura was superb - excellent beach front location, clean, well equipped, nice pool, lovely patio area with decent table and chairs (not the cheap plastic stuff you might usually expect), and overall exceptional accomodation. I also liked the fact that we asked the rep not to visit us during the trip but we had a small... (read more)
Written on: 28/12/2011 by RM1981
Upon arrival this villa was more or less as described. All appliances worked, clean & tidy although slightly tired looking. Met by pleasant villa plus staff at airport and efficient taxi service was ready & waiting. This is a semi detached villa in a residential area, which is situated at the side of a run down set of flats. The people residing in the flat nearest to Villa Florencia will provide you with excessively loud African Bass music, from anything between 4-7 hours per day. This is... (read more)
Written on: 24/07/2011 by Uksal (2 reviews written)
This villa is fairly new, it is well maintained and kept clean. We arrived earlier than the time it was available from but were met by the lady who cleans the villa and she said we could put out bags in the villa whilst we went round the resort as we had to do some shopping. Very nice person, friendly and welcoming. We were visited by the local rep the following day who was very friendly and full of info. Villa and pool was very clean and the villa spacious and light. Only comment we... (read more)
Written on: 22/07/2011
I was nervous about using this company as they are a web based company I nor anyone I know had used before, however, I found them to be very good. The booking process was simple. I was nervous about the fact they asked me to call to make payment but this all went through perfectly and the people spoke to were very friendly and very nice. Once the holiday was all paid, the welcome pack was very good. It included directions from the airport, local information etc. On arrival, the villa was... (read more)
Written on: 17/07/2011 by Janetharman (1 review written)
This was our first time that we booked with Villa Plus, and it will not be our last. Stayed at Villa Susie in Puerto Del Carmen, Lanzarote, with my husband and sons with girlfriends who are in their early 20's. The villa was in a quite area, which suited my husband and I, but only a stroll away for the night life, there was something for everyone. Our rep Alison was fantastic, she was there to meet us at the airport, the next day she came to see us to make sure everything was okay, and gave... (read more)
Written on: 17/06/2011
Just returned from our second holiday with villa plus and again had a fantastic time. Could not fault the villa and staff. Villa was spacious and clean and very well equipped. Swimming pool was lovely and the area was great - plenty of shops, restaurants and bars, but not too many! Our children are 3, 5 and 7 and this villa is very child friendly. The staff do not hassle you, but are there if you need them. We managed to get ourselves locked out of the villa on the first day, but luckily I... (read more)
Written on: 14/05/2011
We used villa plus to go on holiday with my wife and i's parents and our 2 kids 3years old and 1 year old. We had pre booked a travel cot and high chair when we arrived there was a brand new cot and high chair as well as 2 stair gates which showed they had thought about the people staying there. The staff in Spain where great and answered all our questions and requests and nothing was a hassle for them. The villa itself was first class, all the villas have heated pools table tennis and pool... (read more)
Written on: 26/04/2011
Lovely villa,set in a lovely location with stunning views, Top class company, no problems at all,highly recommended to all, We will be booking with them again next year,Many thanks. (read more)
Written on: 31/10/2010
Just returned from a holiday with Villa Plus to Villa Nicoletta in Praia da Oura. Transfers, villa etc was very good, spacious, nice and clean well equipped with lovely pool and gardens. We were a group of three grandparents, one couple and two small children aged 5 and 3 years. All went well until our last night when my husband was disturbed at approx 5am by what he thought was our 5 year old grandson with a torch going to the loo - he spoke out to him to tell him to go back to bed and then... (read more)
Written on: 21/10/2010
just got back from portugal and i thought i needed to write a review we booked everything with villa plus and the service was exceptional the villa had everything you needed and more, private pool area and in walking distant of shops etc i would not hesitate in recommending villa plus to a friend we were met at the airport taken by taxi straight to the villa it was only 11 30 am but we were allowed in the villa we never had to wait til 2 pm we had a letter off villa plus telling us the time... (read more)
Written on: 20/09/2010
We have just returned from our fifth holiday with Villa Plus and we wouldn't use any other company. They are absolutely fantastic. Every villa we have stayed in has been perfect. The reps are there if you need them, but they leave you alone to get on with your holiday. We would recommend Villa Plus to everyone. Can't wait for our next holiday (read more)
Written on: 20/09/2010
Regrettably, Villa Plus have not provided us with the service we would have hoped for. Having travelled with them for 5 consecutive years, following the dust cloud problems in April, we have been trying to get a response from them regarding our out of pocket expenses.
We have not even had an acknowledgement despite numerous phone calls, two letters and several emails.
This isn't what we expect from a company and won't be using them again.
(read more)
Written on: 07/10/2010
We do not understand the comments made by a guest on the 20th September. The disruption caused by the volcanic ash plume was a challenging time for not only Villa Plus but more importantly, our clients and the travel industry as a whole. We have done our best to assist all our clients who were affected by the ash cloud and have had positive feedback with regard to the way that we dealt with this unprecedented event, including on this forum. We would ask that this client contact us directly on 01727 836686 or via email on info@villaplus.com
Written on: 24/08/2010
we stayed at villa poppy cyprus. we arrived to a baggage strike and was worried our pre arranged taxi would leave phoned rep and she said don't worry taxi will wait 2 hrs later walked out taxi waiting took us to villa and waited till we got keys and was safely in villa. James the rep came next morning gave us some advice about area and told us don't hesitate to phone if any problems. OUR Z bed wasn't there when we arrived rep got onto this straight away also ps2 not working. James phoned... (read more)
Written on: 01/08/2010
Just Back from Villa Pinsapo, Honestly Our Best Family Holiday In A Long Time, The Pool hAD hEATING & A Night Was On At A Warm 28.5. The Villa In General Was Perfectly Cooled With Air Conditioning (Each room with a dial to adjust temprature). Spacious Lounge Area AND Downstairs Basement (No Aircon There) The only complaint would be the walk through the house to the kitchen at the back of the house ( The Floor Was Marble ,So We Could Have Slipped As Being dripping wet) It Was Only A Small... (read more)
Written on: 30/07/2010
just got back from villa mayo in Lanzarote,must say have no complaints.The villa was really nice and looked like the pics on the website.All the transfers from the airport were good and the rep was there for any questions we had. (read more)
Written on: 27/06/2010
Just returned from a Villa Plus holiday to Lanzarote. The Villa was very clean and spacious. The pool was great, at least for the first 2 days. On the 3rd day, the water turned green. We contacted the reps but had to wait until the following morning for someone to come round.
When he arrived, it was obvious he knew nothing about it. He spent the next 2 days putting in more and more chemicals. An independant expert was called by the Reps who stated that Ph and Chlorine were "off the charts"...
(read more)
Written on: 05/10/2010
I found this review very helpful because...I have been in dispute with Villa Plus since holidaying with them in Villa Llenaire, Puerto Pollensa, in August 2010. Letters to the company detailing problems with the villa have been met with derision and comments suggesting that I am lying when I say that I asked to be visited by the rep. in order to discuss the problems. I haven't been asking them for compensation, I simply wanted to make them aware of a number of things so that other holidaymakers wouldn't be as disappointed as I was!!They are the rudest people I have ever dealt with!
Written on: 24/07/2011
Oliviarose seems to think that this review was helpful, but the review is dated before their holiday. Strang how it is helpful, it didn't stop them going with Villa plus
Written on: 25/06/2010
me and my husband have just got back from villa tahiche in lanzarote.what a fantastic holiday.firstly i'd like to thank villa plus.everything went without a hitch.from picking up the hire car to finding the villa keys.so 10 out of 10 to you..the rep only come round on the second day and she was very helpful which makes a change for reps cause she wasn't trying to take money off you for trips that you weren't all that bothered about!! the location was quiet but only a short walk to the main... (read more)
Written on: 21/06/2010
Just returned from Santo Tomas, Menorca. Stayed in Villa Santo Grande. It was just as described, very spacious and clean with wonderful heated pool. Could not fault it at all. With 3 small children it was ideal as the pool was gated, also the balcony so they were quite safe. Would not hesitate to recommend Villa Plus - everything went like clockwork. (read more)
Written on: 11/06/2010
Just got back from Menorca booking with Villa Plus and have to say we were impressed!!! Villa was just as seen on website, the company communications are excellent both before and during the stay and would not hesitate in recommending this company.Everything ran smoothly from start to finish with good clear instructions. (read more)
Written on: 18/05/2010
We stayed in villa francella in the algarve. Couldnt fault this villa at all, was exactly as described and had every thing you could need. We did however get robbed while we were in the villa during the day(as did villa margerita nxt door). I wouldnt let this stop me fom staying there again though, i would just make sure everything is locked up. Villa Plus staff were very helpful during this also. Villa was 5 mins walk fron the strip and beach etc. I would definatley use this company... (read more)
Written on: 13/06/2010
We just came back yesterday from Villa Merlo Vilamoura.We had our safe broken into twice within 2 days it was all cash in 50 euro bills that was taken 700 euros between 6 people. There was jewllery ,iphones,english cash and credit cards but non of this was touched. It could have only been from someone who had access to an emergency key to the safe as there was no visible breaking and entry and the safe was not damaged in any way. We reported this to Villa Plus who did send a rep round after I had told them I had called the police. We then had to go to the police station on the Wednesday morning and the police arranged a translator for us. Villa Plus gave us was the offer of another villa in the area.We had no further call from them to ask if things were ok.We refused the other villa,as we were coming home on the Saturday morning and it was alot of work to empty wardrobes cupboards fridge/freezer etc.for 2 days.It would not put us off going back to Portugal but would think twice on using Villa Plus.
Written on: 16/05/2010
We stayed with Villa Plus at Villa Mosson in Mallorca. It was a beautiful villa, well equipped (especially impressed that there was pool table and table tennis table), spacious, and in a lovely location. I would definitely recommend this villa, and Villa Plus - their customer service was faultless. (read more)
Written on: 07/05/2010
have been on holiday with villa plus twice now,first time we went we couldnt fault it,2nd time pool was cold was told it was checked but the day we where leaving the rep didnt want to get her shoes dirty so didnt check it,that was in calpe costa brava,rep was called rachael not very helpfull,dishwasher didnt work and when the fire was lit our bedroom was full of smoke nothing was done about this,this wont put me of villa plus but wont put up with it next time the way we did on this trip (read more)
Written on: 29/04/2010 by misterq (1 review written)
I am unable to comment on the holiday itself as we didn't make it, due to the volcanic ash disruption! But I would like to say how extremely friendly and professional the Villa Plus team have been throughout the problems.
We were at Stansted airport when the flight chaos began and we alerted Villa Plus regarding our cancelled flight and we managed to get onto a flight 2 days later (of course this was to be cancelled as well). Whilst at the airport a member of the team kindly gave us a...
(read more)
Written on: 31/03/2010
The villa was fantastic and kept to a very high standard, we were blown away when we first arrived. The rooms were very spacious and very clean and tidy. The kitchen had everything you could possibly need or want. The air-conditioning worked well. The pool was a lovely temp and very clean. The ground were tidy. The villa was very private. We were told the villa was within yards of some restaurants which it was, but they didn't tell us that the road to get there was down a steep hill with no... (read more)
Written on: 25/02/2010
Always great service and the little extras make all the difference. I can not fault Villa Plus! (read more)
Written on: 25/02/2010 by Carl from Villa Plus (1 review written)
We do not understand the comments that our customer is still waiting for a reply. From what we gather these comments were placed on the 19th of January by Carol Allen. Unless we have some incorrect information the customers travelled on the 12th of November. A letter was received on the 23rd of November, we replied on the 7th of December. A further letter was received on the 9th of January which we then replied to on the 21st of January.
We agreed the clients did not receive the level of...
(read more)
Written on: 19/01/2010 by carol allen (1 review written)
We have holidayed with villa plus 3 times and always found them excellent.In November however we holidayed in Lanzarote and the villa was absolutely filthy.When i say filthy i mean oven fridge dishwasher..... Yes everywhere.We had problems with the pool and tiles around the pool.I complained sending pictures to back our complaint but there handling of our complaint left a lot to be desired.WE even had run ins we the cleaners who of course didnt like their work challenged. STILL WAITING FOR A... (read more)
Written on: 25/02/2010
We do not understand the comments that our customer is still waiting for a reply. From what we gather these comments were placed on the 19th of January by Carol Allen. Unless we have some incorrect information the customers travelled on the 12th of November. A letter was received on the 23rd of November, we replied on the 7th of December. A further letter was received on the 9th of January which we then replied to on the 21st of January.
<br/>
<br/>We agreed the clients did not receive the level of service they were entitled to and compensation was made. If this is not the case for some reason please contact our customer services department. We are sorry that things went wrong and we have made strong complaints to the villa managers concerned
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Written on: 18/07/2011
I have just returned from a villa plus holiday in Moraira and experienced exactly the same problem. I have just compiled an email and awaiting a response. Will keep you posted.
Written on: 01/11/2009
We looked for a villa company first in 2006 and delved into the usual suspects, but found the Villa Plus website to have more comprehensive details. This coupled with good photographs of the villas made it easier to make our choice. They proved to be accurate and the villa in Corfu, (Thea in Kassiopi)was a delight, well equipped with excellent facilities and a lovely pool terrace and BBQ. The pool table and table tennis, together with PS 2 and Sat TV were excellent and well used by all. We... (read more)
Written on: 07/10/2009 by Mecatz (1 review written)
Just returned 01/10/2009 from a villa plus villa in lanzarote.
I have to say this was th first time I booked with this company and cannot fault them at all.
The villa was lovely just as described, clean with all mod cons.
Plenty of Cups dishes cutlery to cook your own food
Toilets spotless
Linen the same
Will definateley use villa plus again.
(read more)
Written on: 11/09/2009
Just returned from two weeks from Villa Plus in Mallorca, stayed at Villa Angel in Cala Egos.
Would find it difficult to fault, only problem we had was due to our little granddaughter who went to bed before air con would normally be available, a phone call to the office, man was round day after to make adjustments to the air con timing, she went happily to bed and slept peacefully throughout the holiday, much appreciated by all concerned.
Thank you very much, attention to a relatively...
(read more)
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Carl From Villa Plus's Response to Janetharman's Review
Written on: 28/02/2012
Thank you for your Villa Plus review. We are pleased to hear you and your family had an excellent holiday.
Our Villa Plus overseas service centres are at the heart of providing a good holiday and we will pass on the comments of your review to the Villa Plus office in Lanzarote.