The AA Driving School, nationwide UK Reviews

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★★★☆☆
3.4 / 5
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The AA Driving School, nationwide UK
The AA Driving School, nationwide UK
The AA Driving School, nationwide UK
The AA Driving School, nationwide UK

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Latest Reviews

★☆☆☆☆

“disasterous company”

Written on: 04/12/2014 by danielle12345 (1 review written)

had lessons with the AA for the last 10 months, my instructor decided I was ready for my test, I booked it for 8 weeks later and a week before the test my instructor could no longer take me for lessons or my test because of a family matter. he advised me to contact the AA immediately to find someone else to take me to my test, I phoned them and they advised me to cancel my test as they cannot find anyone to take me but what a co incidence they can find someone to take me on lessons instead. i… Read Full Review

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★☆☆☆☆

“Very slowly and waste of money”

Written on: 28/11/2014

AA tries to exploit our money by not providing sufficient practice during sessions. They simply call for additional classes to make more money. And never book a test date before u start ur lessons because they will definitely make u postpone or cancel saying u r not yet ready. And the customer care is always favour able to the instructors . No point in raising any of ur concerns to them. Worst experience i had and o would not suggest them to anyone… Read Full Review

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★☆☆☆☆

“terrible”

Written on: 21/11/2014 by Kianv10 (1 review written)

company exploits the money. playing at the time. poorly and very slowly learn to drive a car. I do not recommend… Read Full Review

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★☆☆☆☆

“ABSOLUTELY AWFUL ”

Written on: 02/11/2014 by Darwin139 (1 review written)

Being nervous about starting to drive i wanted an instructor that would make me feel comfortable. This was not the case with the AA, he made me feel awful for every little mistake i made and almost felt like i was sat in a bloody exam. He made me cry every single lesson, would not recommend. Theyre just after the money… Read Full Review

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★☆☆☆☆

“Money grabbing, unreliable, useless”

Written on: 14/10/2014 by 462O'Connell (1 review written)

Was talked into preparing for five lessons. The driving instructor was never available and hardly ever returned our calls and messages. Managed to have two lessons in three months before giving up on the school altogether. The customer service member has lied to me when he said that I will be getting a full refund. Extremely unprofessional. I would not recommend to my friends or family members… Read Full Review

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The Aa's Comment

Written on: 15/10/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★☆☆☆☆

“Worst service ever”

Written on: 01/10/2014

I expected a high standard service from a professional company like AA but unfortunately I was so dissapointed and let dawn by the inspecter who didn't turn up (Michel) calling me after 20 minutes delay giving some very redeciulos reasons about licence delays ,, it's so unfair from the company to expect 48 hours notice from the customer for cancelations and delaying 20 minutes even to cancel the appoitment , the worst service ever and such wasting of time… Read Full Review

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★☆☆☆☆

“didn't even get off the starting block!!”

Written on: 04/09/2014 by kensi07 (1 review written)

Dismal inefficient experience; booked a lesson for 2pm this afternoon for teenage son. Was told by school that instructor would probably be in touch before hand but heard nothing. Teenage son noticeably apprehensive for past 2 days ahead of his first 2 hour driving lesson. Contacted AA first thing on morning of lesson (was asking that instructor come a few minutes early, so I could introduce son before my own 2pm appointment nearby and where to collect as we are on red route.) Was told… Read Full Review

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★☆☆☆☆

“definitely dont bother”

Written on: 29/08/2014 by Jimenaq210 (1 review written)

awful customer service! After buying a bulk of lessons and passing my theory test my instructor told me to put in for my test for when I came back from holiday. When I arrived back from my holiday I couldn't get in contact with my driving instructor despite phoning the AA until 3 and a half weeks later when he text me saying he has handed in his notice and is leaving! No drama, phoned the AA explained the situation two weeks later they sent a new instructor who disagreed with all the techniques… Read Full Review

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The Aa's Comment

Written on: 01/09/2014

Hi Jimenaq210, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★☆☆☆☆

“DONT BOTHER”

Written on: 24/08/2014 by AimeeGleason454 (1 review written)

When I enquired on line I was phoned back within mins . My main concern was to be able to " pay as you go "and i was told we could as my daughter is paying for them herself out of her part time wage. well I paid for the first lesson over the phone to get her started and she came back really happy , then I tried to book her another lesson and was told I had to have money in my account before I could book her another lesson which is what I didn't want to do . Anyway she came back after the… Read Full Review

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The Aa's Comment

Written on: 26/08/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience so that we can address this. Kind Regards, The AA

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★☆☆☆☆

“AA Bad value for money and money grabbing”

Written on: 21/08/2014 by Sierra458 (1 review written)

I have been with the AA from the start and spent over £1000 on lessons with them.My first instructor persuaded me to have all 2 hour lessons and pushed me into booking a test in a different area to what I was going to. Then having booked the test, about 2 weeks before it told me that he would be leaving the AA and that he couldn't do the test with me.Then when getting his friend to take lessons with I yet again changed the test date. And by now having done close to 50 hours of lessons, a week… Read Full Review

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★☆☆☆☆

“Unprofessional and disappointing”

Written on: 21/08/2014 by mkRussell47 (1 review written)

I expected a high standard from the the AA but I was continuously let down. My instructor was always late, would turn up with other students, constantly on his mobile and wasn't even paying attention to how I was driving half the time which was dangerous. The worst incident for me was being asked the day before my test could I lend my instructor money for fuel and I couldn't even say no because I needed the car. Felt like extortion and was a completely unacceptable thing to do and I don't even… Read Full Review

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★★★★★

“Best instructor ever”

Written on: 19/08/2014 by Agne (1 review written)

I Highly Recommend AA driving School, Couldn't be better! My instructor (based in north west London) was extremely helpfull, patient and polite. Lessons were never boring. And what was really important for me flexible with time.Thank you so much for professional mentoring! Everyone should have such instructor as I did! I passed my test, but I will miss my lessons! Once again - THANK YOU! Agne… Read Full Review

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★☆☆☆☆

“Four (five really) failures”

Written on: 12/08/2014 by namregd (1 review written)

My daughter finally passed her test in May this year after 5 failures with the AA, eventually passing first time with an independent. Here's the story: First test: During the lesson immediately before the test my daughter asked her instructor to take her to the black boy roundabout in Reading (a notorious hot-spot for test failures) because she wasn't confident about it. Her instructor said "No, don't worry, you'll be fine". She failed on the black boy roundabout, one major and two minors… Read Full Review

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★★☆☆☆

“Always back to the start”

Written on: 08/08/2014 by Jamirp284 (1 review written)

I do 1 lessons a week for 2 hours and when I start my lessons it always seems to be going back covering what I already know instead learning new things, I paid my instructor another 230 pounds for another few lessons tbh I wish I didnt… Read Full Review

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★☆☆☆☆

“Avoid at all costs ”

Written on: 28/07/2014 by Toller1407 (1 review written)

My sister in law had lessons with aa. Teresa Parker langport , firstly she used her phone twice while on a lesson to arrange night out with friends , then while on a lesson had a tyre blow out which then involved clipping the kerb and making small scuff in wheel my sister in law was then told that she was liable for the insurance excess . This was the last straw so decided to cancel remaining lesson still owed £40 but after speaking to aa was told that as I paid direct to instructor nothing… Read Full Review

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The Aa's Response to Toller1407's Review

Written on: 30/07/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★☆☆☆☆

“Absolutely awful”

Written on: 25/07/2014 by 6Klein (1 review written)

I decided to go with the AA as I considered them to be a reputable company but now I wish I had saved my money and gone with an independent school. My instructor would shout at me if I made a mistake which made my confidence sink to an all time low. I was ill on one of my lessons and I know you are meant to give 48 hours notice if you want to cancel or reschedule but I wasn't able to as I had sickness and diarrhoea which came on a few hours beforehand. I basically had to throw £50 away as my… Read Full Review

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The Aa's Comment

Written on: 28/07/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★☆☆☆☆

“bad customer service and wouldn't go back or recommend ! ”

Written on: 16/07/2014

I started driving lessons with the aa as this was a birthday gift ! Started well at first and I really felt I was coming on great ! So I told my driving instructor I wanted more lessons ! Which he gave me at first for about 2 weeks ! Then he seemed to have afew holidays away ! Then he was too busy then more holidays ! Which meant my lessons were put on hold numberless time's ! I went from 1 lesson a week to two lessons a week for a few weeks then ! Nothing for 4 weeks ! So it was pretty… Read Full Review

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★☆☆☆☆

“don't drive with AA!!!!!!!!!!!!!!!!”

Written on: 11/07/2014 by Merrittan212 (1 review written)

I didn't take my exam yet but I had already so many problems with my instructor( over 30h and he wasn't on time even once!!!!!) that I wouldn't recomended to anyone. Go somewhere else… Read Full Review

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The Aa's Comment

Written on: 11/07/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★★☆☆☆

“Let down on too many occasions!”

Written on: 04/07/2014 by 168Forbes (1 review written)

We booked with the AA as it was a well known brand and we thought we would get the support and training that our son needed to help him towards his test. The set-up was good - online access etc. Price not too bad - in line with other instructors and schools Car good - nice new car which drove well So what let them down? Being cancelled on short notice by his instructor 4 times! - one occasion for a sore finger! - and one within half an hour Lack of commitment to the role Unprofessionalism… Read Full Review

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The Aa's Comment

Written on: 07/07/2014

Hi, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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Veryunhappydriver's Comment

Written on: 07/07/2014

I have contacted our instructor - no reply.
Contacted customer services and tried to find new instructor. Called 3 days later with availability in 2 further weeks for dates couldn't do (my son at college). Was coming back to us. That was 2 weeks ago!
No apology or follow up. We have now chosen to go elsewhere.

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★★★★☆

“Passed yesterday!”

Written on: 02/07/2014 by Laceya (1 review written)

Still hasnt sunk in lol. Instructor was brill. Going to keep in touch. Coverd so many things in lessons. Couldnt b happier!… Read Full Review

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