The AA Driving School, nationwide UK Reviews

Click here if this is your business
★★★☆☆
3.5 / 5
64% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
The AA Driving School, nationwide UK - Ask a question now

Media Gallery for The AA Driving School, nationwide UK

The AA Driving School, nationwide UK
The AA Driving School, nationwide UK
The AA Driving School, nationwide UK
The AA Driving School, nationwide UK

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“didn't even get off the starting block!!”

Written on: 04/09/2014 by kensi07 (1 review written)

Dismal inefficient experience; booked a lesson for 2pm this afternoon for teenage son. Was told by school that instructor would probably be in touch before hand but heard nothing. Teenage son noticeably apprehensive for past 2 days ahead of his first 2 hour driving lesson. Contacted AA first thing on morning of lesson (was asking that instructor come a few minutes early, so I could introduce son before my own 2pm appointment nearby and where to collect as we are on red route.) Was told… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“definitely dont bother”

Written on: 29/08/2014 by Jimenaq210 (1 review written)

awful customer service! After buying a bulk of lessons and passing my theory test my instructor told me to put in for my test for when I came back from holiday. When I arrived back from my holiday I couldn't get in contact with my driving instructor despite phoning the AA until 3 and a half weeks later when he text me saying he has handed in his notice and is leaving! No drama, phoned the AA explained the situation two weeks later they sent a new instructor who disagreed with all the techniques… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

The Aa's Comment

Written on: 01/09/2014

Hi Jimenaq210, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“DONT BOTHER”

Written on: 24/08/2014 by AimeeGleason454 (1 review written)

When I enquired on line I was phoned back within mins . My main concern was to be able to " pay as you go "and i was told we could as my daughter is paying for them herself out of her part time wage. well I paid for the first lesson over the phone to get her started and she came back really happy , then I tried to book her another lesson and was told I had to have money in my account before I could book her another lesson which is what I didn't want to do . Anyway she came back after the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

The Aa's Comment

Written on: 26/08/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience so that we can address this. Kind Regards, The AA

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“AA Bad value for money and money grabbing”

Written on: 21/08/2014 by Sierra458 (1 review written)

I have been with the AA from the start and spent over £1000 on lessons with them.My first instructor persuaded me to have all 2 hour lessons and pushed me into booking a test in a different area to what I was going to. Then having booked the test, about 2 weeks before it told me that he would be leaving the AA and that he couldn't do the test with me.Then when getting his friend to take lessons with I yet again changed the test date. And by now having done close to 50 hours of lessons, a week… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Unprofessional and disappointing”

Written on: 21/08/2014 by mkRussell47 (1 review written)

I expected a high standard from the the AA but I was continuously let down. My instructor was always late, would turn up with other students, constantly on his mobile and wasn't even paying attention to how I was driving half the time which was dangerous. The worst incident for me was being asked the day before my test could I lend my instructor money for fuel and I couldn't even say no because I needed the car. Felt like extortion and was a completely unacceptable thing to do and I don't even… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Best instructor ever”

Written on: 19/08/2014 by Agne (1 review written)

I Highly Recommend AA driving School, Couldn't be better! My instructor (based in north west London) was extremely helpfull, patient and polite. Lessons were never boring. And what was really important for me flexible with time.Thank you so much for professional mentoring! Everyone should have such instructor as I did! I passed my test, but I will miss my lessons! Once again - THANK YOU! Agne… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Four (five really) failures”

Written on: 12/08/2014 by namregd (1 review written)

My daughter finally passed her test in May this year after 5 failures with the AA, eventually passing first time with an independent. Here's the story: First test: During the lesson immediately before the test my daughter asked her instructor to take her to the black boy roundabout in Reading (a notorious hot-spot for test failures) because she wasn't confident about it. Her instructor said "No, don't worry, you'll be fine". She failed on the black boy roundabout, one major and two minors… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Always back to the start”

Written on: 08/08/2014 by Jamirp284 (1 review written)

I do 1 lessons a week for 2 hours and when I start my lessons it always seems to be going back covering what I already know instead learning new things, I paid my instructor another 230 pounds for another few lessons tbh I wish I didnt… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid at all costs ”

Written on: 28/07/2014 by Toller1407 (1 review written)

My sister in law had lessons with aa. Teresa Parker langport , firstly she used her phone twice while on a lesson to arrange night out with friends , then while on a lesson had a tyre blow out which then involved clipping the kerb and making small scuff in wheel my sister in law was then told that she was liable for the insurance excess . This was the last straw so decided to cancel remaining lesson still owed £40 but after speaking to aa was told that as I paid direct to instructor nothing… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

The Aa's Response to Toller1407's Review

Written on: 30/07/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Absolutely awful”

Written on: 25/07/2014 by 6Klein (1 review written)

I decided to go with the AA as I considered them to be a reputable company but now I wish I had saved my money and gone with an independent school. My instructor would shout at me if I made a mistake which made my confidence sink to an all time low. I was ill on one of my lessons and I know you are meant to give 48 hours notice if you want to cancel or reschedule but I wasn't able to as I had sickness and diarrhoea which came on a few hours beforehand. I basically had to throw £50 away as my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

The Aa's Comment

Written on: 28/07/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“bad customer service and wouldn't go back or recommend ! ”

Written on: 16/07/2014

I started driving lessons with the aa as this was a birthday gift ! Started well at first and I really felt I was coming on great ! So I told my driving instructor I wanted more lessons ! Which he gave me at first for about 2 weeks ! Then he seemed to have afew holidays away ! Then he was too busy then more holidays ! Which meant my lessons were put on hold numberless time's ! I went from 1 lesson a week to two lessons a week for a few weeks then ! Nothing for 4 weeks ! So it was pretty… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“don't drive with AA!!!!!!!!!!!!!!!!”

Written on: 11/07/2014 by Merrittan212 (1 review written)

I didn't take my exam yet but I had already so many problems with my instructor( over 30h and he wasn't on time even once!!!!!) that I wouldn't recomended to anyone. Go somewhere else… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

The Aa's Comment

Written on: 11/07/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★☆☆☆

“Let down on too many occasions!”

Written on: 04/07/2014 by 168Forbes (1 review written)

We booked with the AA as it was a well known brand and we thought we would get the support and training that our son needed to help him towards his test. The set-up was good - online access etc. Price not too bad - in line with other instructors and schools Car good - nice new car which drove well So what let them down? Being cancelled on short notice by his instructor 4 times! - one occasion for a sore finger! - and one within half an hour Lack of commitment to the role Unprofessionalism… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

The Aa's Comment

Written on: 07/07/2014

Hi, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Veryunhappydriver's Comment

Written on: 07/07/2014

I have contacted our instructor - no reply.
Contacted customer services and tried to find new instructor. Called 3 days later with availability in 2 further weeks for dates couldn't do (my son at college). Was coming back to us. That was 2 weeks ago!
No apology or follow up. We have now chosen to go elsewhere.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★★★★☆

“Passed yesterday!”

Written on: 02/07/2014 by Laceya (1 review written)

Still hasnt sunk in lol. Instructor was brill. Going to keep in touch. Coverd so many things in lessons. Couldnt b happier!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Poor instructor”

Written on: 27/06/2014 by 260Edwards (1 review written)

There was no information about the driving instructor before I got the first lesson. The car smelt of smoke and the driving instructor was an elderly man so we did not have much to talk about. Also he would pull over and we would have to get out so ke could have a cigarette. Overall the lessons went very slow, only learning a 3 point turn in 10 lessons. Would not recommend… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

The Aa's Comment

Written on: 30/06/2014

Hi 260Edwards, we are sorry to hear you are unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★☆☆☆

“Instructors that just aren't bothered!”

Written on: 26/06/2014 by KenzieGriffin-Alt405 (1 review written)

I had a few lessons with a local instructor that worked for the aa. For a majority of my lessons, I did nothing but repeat what I had done on previous lessons. If describing it to family and friends, the only thing I would say is that the instructors are just there to get payed. I hated the way the instructor would take the mick out of certain aspects of my driving, nothing was to be liked about the lessons whatsoever. In my opinion, they are just in it for the money and the brand spanking new… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolutely Awful.”

Written on: 15/06/2014 by 8McCormick (1 review written)

Ok so I get my first lesson booked for the Tuesday(brilliant, can't wait to start learning with such a well-known company in motoring!) Tuesday morning comes, my lesson is at 10am so I'm up and ready for 9am. 9:10am I get a text from the instructor saying how sorry she was but there was a fault with the brakes and the lesson would need to be re-arranged, gutted, I get in touch directly with the AA and they tell me they could maybe look for another instructor and get me in for later Tuesday… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

The Aa's Comment

Written on: 16/06/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Unreliable ”

Written on: 13/06/2014 by JolieFoster48 (1 review written)

Suppose to have my first lesson this morning. Nobody turned up, phoned or anything. I rung them an hour later and didn't even apologise, refunded my lesson and closed my account. Awful customer service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very poor service”

Written on: 13/06/2014 by LeonButler477 (1 review written)

I had lesson about 4hours I don't learn anything for aa ther ar got new instaktor ther don't no driving even ther talking about abosing it I am never take lesson form them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Had a couple of lessons with an AA instructor from...”

Written on: 05/06/2014

Had a couple of lessons with an AA instructor from slough, he said the I should pay for a block of 10 lessons as I. Was cheaper, I have him £235 and at the end of the lesson he told me he was going in holiday for a week, it came and went and I heRd nothing so called him, no answer, I thought maybe is for it wrong and he was away for 2 weeks but after this time I. Called the AA as I could still not get hold of him, they informed me he had left 2 weeks previously. I asked why they had not told… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

The Aa's Comment

Written on: 10/06/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Fftom's Comment

Written on: 14/06/2014

I have contacted you regarding this matter on more than 10 occasions now, all they keep telling me is that they have written to him and unless he replyes to them then there is. I thing more they can do, I find it outrageous that they are letting someone drive an AA sign written car, they pass my details to him, they take my money, but when he frauds me out of my money they are happy to pretend it's nothing to do with them and claim it's not there problem, the way they have treated me is disgusting and has completely changed my opinion of the company, I will spend as much time and effort as I can making sure people know how uncaring the AA are towards there customers and how little they are prepared to do even when I have pointed out to them that they are employing a fraudster!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
overview