The AA Driving School, nationwide UK Reviews

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★★★☆☆
3.4 / 5
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The AA Driving School, nationwide UK
The AA Driving School, nationwide UK
The AA Driving School, nationwide UK
The AA Driving School, nationwide UK

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Latest Reviews

★★☆☆☆

“Thank You”

Written on: 10/02/2016 by Olsonho191 (1 review written)

Would like to say a big thank you to Linden for all the time and patience he gave to our son. Our son passed his test today, and I believe that was all down to the good teaching he had. The reason I have only given two stars is due to the lack of support that was given to us by the AA and had nothing to do with the level of teaching.Thank you again Linden… Read Full Review

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★☆☆☆☆

“The AA will destroy your confidence”

Written on: 05/02/2016

I booked a set of 20 lessons for my daughters 17th birthday. I chose to book the lessons with the AA as I thought that they were a professional, experienced company. I was extremely mistaken. The instructor that my daughter was given- Linden was deaf, couldn't speak good English and was very old. However I and my daughter decided to overlook this as he assured as that he had 16 years’ experience so I thought that he would be a good instructor despite all these features. Before they started… Read Full Review

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The Aa's Comment

Written on: 08/02/2016

Hello, we do hope that you raised your dissatisfaction with our customer service team at the time. If not please get in touch via our website the 'contact us' page we would very much like to address this. We look forward to hearing from you.

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Sjmg's Comment

Written on: 10/02/2016

Not sure you should have been so personal about Linden. How does someone learn to drive it they are not corrected when they make mistakes. Personally Linden was just the right person for our son.

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★★☆☆☆

“Unable to contact ”

Written on: 30/01/2016 by MaliaTennant (1 review written)

As family wanted to purchase vouchers for my son's driving lessons we decided to try the AA. We identified the only AA ADI in our area and tried to contact both directly and through head office. After several phone calls and use of online chat we are no further forward even though we could pay for lessons and book a time online! I have tried to complain as an AA member but that was a fairly pointless but time consuming exercise so we have now gone elsewhere… Read Full Review

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The Aa's Comment

Written on: 01/02/2016

This is concerning and we would like to help. Please get in touch via our website 'contact us' page and we will get this investigated as soon as possible for you. Thank you

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★★★★☆

“Lovely experience ”

Written on: 31/12/2015 by csConnolly1988 (1 review written)

I took the 2 hour free motorway session with the AA because I wanted to improve my driving skills so I am comfortable when I officially start driving. The service I was provided was excellent, my instructor was a calm person who did not shout at me, rather he explained my mistakes to me. this had a positive outcome because I did not make them mistakes again. There was nothing I disliked rather I learnt so many new skills in my session. On the other hand my cousin took this same session but her… Read Full Review

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★☆☆☆☆

“Instructors not checked”

Written on: 08/10/2015 by Haleno102 (1 review written)

I've had an extremely poor experience with the AA driving school, I've had two instructors from the AA and both of them have been highly inappropriate and I have often felt uncomfortable in many of my lessons! My first instructor was actually kicked off the AA for unsatisfactory tuition, so after the bad move of going for a second instructor with this company, I found that he was very much the same! I found that both instructors were very inappropriate towards me and I would not recommend to… Read Full Review

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The Aa's Comment

Written on: 09/10/2015

This is very concerning and we'd like the opportunity to investigate your comments. If you haven't already please contact us via our website so that we may help. Kind Regards, The AA

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★★★★★

“AA Driving School”

Written on: 17/09/2015

This is a review of AA Driving School based in London W12 (Sheperds Bush). I started driving initially with Chelsea driving school and found them very impatient... After failing twice with them I decided I needed a change. When I met Jose from AA I found him both very patient and understanding. Although he felt I needed a few lessons to get rid of some bad habits he was totally supportive ( he knew I wanted to pass because my son is autistic) and although I failed again and didn't pass until… Read Full Review

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★★☆☆☆

“Poor organisation and lack of communication.”

Written on: 30/08/2015 by RobH85 (1 review written)

While I cannot say that the quality of the instruction I recieved was poor, I felt very dissapointed and let down by the AA driving school. The instructor I was allocated covered a very large area and was often late turning up to lessons as he had to travel long distances from previous lessons. This would have been fine if the time was made up for at the end of the lesson, but it was not and 2 hour lessons I had paid for frequently lasted only about 1 hour 45 minutes. I had enough experience… Read Full Review

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★☆☆☆☆

“Very unprofessional ”

Written on: 28/08/2015 by Brendenh124 (1 review written)

My lesson has been canceled without any notice. I was waiting like an idiot. Neither the instructor, nor the company have bothered to let me know. knowing that my my test is next week. apparently,they used to do this. Avoid Avoid Avoid there are many schools out there that treat their students with respect… Read Full Review

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The Aa's Comment

Written on: 02/09/2015

Hello, this is concerning and we'd very much like to address this. If you haven't spoke to the customer service team already then please contact us via our website, the 'contact us' page. Kind Regards, The AA

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★★★★★

“Brilliant driving instructor!”

Written on: 06/08/2015 by Desiree306 (1 review written)

I began learning with the AA and within 3 months I had passed my test first time. My instructor was great; so helpful and clear when giving instructions. If I wasn't sure about a certain element of the lesson he would take the time to fully explain things to me. As lessons progressed, I was able to take control and practice things that I wasn't as confident about which really helped. Also, we did a few mock tests during lessons in order to prepare for the test day, which I felt hugely reduced… Read Full Review

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★★★★★

“Second to None”

Written on: 10/07/2015 by Ptarmigan2 (2 reviews written)

My son began learning to drive with a local instructor. He was getting nowhere fast. I bought some lessons with the AA in desperation. I cannot recommend them enough. The instructor was honest in his assessment of my son and his driving. He gave a realistic prediction of the number of lessons he would require. He was fair in re-booking when we cancelled a lesson very late in the day, and he has worked hard to keep costs to the minimum. He is patient,calm, competent and understanding… Read Full Review

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★☆☆☆☆

“Fraudulent!”

Written on: 15/06/2015 by tjBradshaw432 (1 review written)

The instructor was very impatient and shouted if I make mistakes! Who on earth would learn to drive if they can drive perfectly??? I decided not to proceed with more driving lessons with her and wanted my deposit back, firstly she says she is busy and she doesn't have online or telephone banking to wire the money. Then she questioned how I can prove that the deposit is not returned back. When I said I have the receipt for the deposit, she said that is not proof. I am exhausted now! Definitely… Read Full Review

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The Aa's Comment

Written on: 17/06/2015

We would very much like to address your dissatisfaction. If you have not already been in touch with Customer Services regarding this matter please contact us via our website, we'd like to help. Kind Regards.

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★☆☆☆☆

“Bad experience”

Written on: 10/06/2015 by Jhonny10 (1 review written)

I had 5 lessons with AA driving school,my instructor was so rude,very unpolite,his name is matt,he is originally from india,but has been in the uk for quite a long time, i did not punch him on the face because i have manners..........they do not make you feel confident,they discourage you,to cause you booking more lessons .........waste of time and money… Read Full Review

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The Aa's Response to Jhonny10's Review

Written on: 17/06/2015

Hello, we are sorry to hear this and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards

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★★☆☆☆

“just poor all round service and poor car choice ”

Written on: 17/05/2015

passed 3rd time instructor good but poor choice of car fiesta too small for me aa customer service also needs improving told free break down cover when called asked for to pay 80 pound wouldn't recommend… Read Full Review

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★☆☆☆☆

“wasted over £1000:/”

Written on: 09/05/2015 by 191Stewart (1 review written)

Incredibly slow pace driving tuition. Spent around 50 hours and over £1000 over a whole year to have been taught to drive without any skills, mainly just putting my foot on the gas pedal and moving off in circles every week, at a high speed especially around bends and on roundabouts, with my car positioning all over the road and without any observation skills, manouveres, clutch control or biting point. Never went for a driving test even though I had passed my theory on the first go during the… Read Full Review

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★☆☆☆☆

“Waste of money ”

Written on: 21/04/2015 by DerrickBartlett292 (1 review written)

I got recommend a instructor from the AA company in Edinburgh. My instructor got mad at me if I was to make silly mistakes. I booked two hour lessons from him from the day I started and every time he would drop me of home 30 or 15 minutes early sometimes even 45 minutes early. He would also turn up very late to lessons, Every time I approached a junction he would make me apply the handbreak even if there were no cars. For the first 30 hours or more all he tought me was how to approach junctions… Read Full Review

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★★★★★

“Excellent Driving Instructor”

Written on: 18/03/2015 by comnav1 (1 review written)

Having some experience driving I booked the AA to help me to pass my practical driving test. I had the best instructor that made me feel comfortable and took his time to ensure I understood everything before proceeding to the next topic. He ensured we covered every aspect of driving including all manoeuvres, show me tell me questions and made sure I understood completely before allowing me to select a practical driving test date. Through his help I passed my driving test with no faults. So I… Read Full Review

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★☆☆☆☆

“Infatuation!”

Written on: 10/03/2015 by Catalina118 (1 review written)

My daughter was 18 years when she started lessons with the AA in June 2014. I had requested a woman instructor with an automatic car, but they only had women instructors in manuals, so I spoke with my daughter and she decided to accept a 43 year old male instructor because she definitely wanted to learn in an automatic. He persuaded her to take one and a half hour lessons each time instead of 1 hour as it would take a while to drive to and from the area to practise! After 45 hours of… Read Full Review

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★☆☆☆☆

“£1000.00 spent lol”

Written on: 08/03/2015 by nqDrew343 (1 review written)

Having had two driving instructors over the last year, he has now been told to put in for his theory, unfortunately he failed and is now waiting to take it again, because of taking the theory, we all thought that he must be a competent driver, so two people took him out to give him extra driving time. Well, they were both horrified, his driving was to say the least, not up to standard. In a year he has not done reversing around a corner, seems to think the whole road (both sides) are his, and… Read Full Review

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★★★★★

“Best driving school ever!!!!!”

Written on: 22/02/2015 by Albee2005 (1 review written)

I am dyslexic and I was having a hard time with most of my previous instructed as I was not getting them and they were not getting me. But my instructor from AA was God sent. He had time for me and was really interested in giving me the proper tuition and not rushing me on like the others. His words of encouragement was the best part of all. He made me believe anything is possible. Thank you AA… Read Full Review

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★☆☆☆☆

“Impatient and unhelpful”

Written on: 20/02/2015 by unhappywith12 (1 review written)

My wife is Thai, but we have lived here in Orpington for 15 years, and have brought up 3 children. My wife has worked for 8 years in the local hospitital (PRU) and before that as a dinner lady at our local primary school. She wanted to learn to drive and spent 3 months going through the DVLA theory videos plus hazard awareness tests. This monday she took the test and scored 39, which, taking in language differnces, is prety respectable, and shows that her understanding of English is pretty… Read Full Review

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