The AA Driving School, nationwide UK Reviews

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★★★★☆
3.6 / 5
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The AA Driving School, nationwide UK
The AA Driving School, nationwide UK
The AA Driving School, nationwide UK
The AA Driving School, nationwide UK

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Latest Reviews

★☆☆☆☆

“don't drive with AA!!!!!!!!!!!!!!!!”

Written on: 11/07/2014 by Merrittan212 (1 review written)

I didn't take my exam yet but I had already so many problems with my instructor( over 30h and he wasn't on time even once!!!!!) that I wouldn't recomended to anyone. Go somewhere else… Read Full Review

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Dh2011's Comment

Written on: 11/07/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★★☆☆☆

“Let down on too many occasions!”

Written on: 04/07/2014 by 168Forbes (1 review written)

We booked with the AA as it was a well known brand and we thought we would get the support and training that our son needed to help him towards his test. The set-up was good - online access etc. Price not too bad - in line with other instructors and schools Car good - nice new car which drove well So what let them down? Being cancelled on short notice by his instructor 4 times! - one occasion for a sore finger! - and one within half an hour Lack of commitment to the role Unprofessionalism… Read Full Review

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Dh2011's Comment

Written on: 07/07/2014

Hi, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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Veryunhappydriver's Comment

Written on: 07/07/2014

I have contacted our instructor - no reply.
Contacted customer services and tried to find new instructor. Called 3 days later with availability in 2 further weeks for dates couldn't do (my son at college). Was coming back to us. That was 2 weeks ago!
No apology or follow up. We have now chosen to go elsewhere.

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★★★★☆

“Passed yesterday!”

Written on: 02/07/2014 by Laceya (1 review written)

Still hasnt sunk in lol. Instructor was brill. Going to keep in touch. Coverd so many things in lessons. Couldnt b happier!… Read Full Review

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★★☆☆☆

“Poor instructor”

Written on: 27/06/2014 by 260Edwards (1 review written)

There was no information about the driving instructor before I got the first lesson. The car smelt of smoke and the driving instructor was an elderly man so we did not have much to talk about. Also he would pull over and we would have to get out so ke could have a cigarette. Overall the lessons went very slow, only learning a 3 point turn in 10 lessons. Would not recommend… Read Full Review

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Dh2011's Comment

Written on: 30/06/2014

Hi 260Edwards, we are sorry to hear you are unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★★☆☆☆

“Instructors that just aren't bothered!”

Written on: 26/06/2014 by KenzieGriffin-Alt405 (1 review written)

I had a few lessons with a local instructor that worked for the aa. For a majority of my lessons, I did nothing but repeat what I had done on previous lessons. If describing it to family and friends, the only thing I would say is that the instructors are just there to get payed. I hated the way the instructor would take the mick out of certain aspects of my driving, nothing was to be liked about the lessons whatsoever. In my opinion, they are just in it for the money and the brand spanking new… Read Full Review

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★☆☆☆☆

“Absolutely Awful.”

Written on: 15/06/2014 by 8McCormick (1 review written)

Ok so I get my first lesson booked for the Tuesday(brilliant, can't wait to start learning with such a well-known company in motoring!) Tuesday morning comes, my lesson is at 10am so I'm up and ready for 9am. 9:10am I get a text from the instructor saying how sorry she was but there was a fault with the brakes and the lesson would need to be re-arranged, gutted, I get in touch directly with the AA and they tell me they could maybe look for another instructor and get me in for later Tuesday… Read Full Review

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Dh2011's Comment

Written on: 16/06/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★☆☆☆☆

“Unreliable ”

Written on: 13/06/2014 by JolieFoster48 (1 review written)

Suppose to have my first lesson this morning. Nobody turned up, phoned or anything. I rung them an hour later and didn't even apologise, refunded my lesson and closed my account. Awful customer service… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 13/06/2014 by LeonButler477 (1 review written)

I had lesson about 4hours I don't learn anything for aa ther ar got new instaktor ther don't no driving even ther talking about abosing it I am never take lesson form them… Read Full Review

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★☆☆☆☆

“Had a couple of lessons with an AA instructor from...”

Written on: 05/06/2014

Had a couple of lessons with an AA instructor from slough, he said the I should pay for a block of 10 lessons as I. Was cheaper, I have him £235 and at the end of the lesson he told me he was going in holiday for a week, it came and went and I heRd nothing so called him, no answer, I thought maybe is for it wrong and he was away for 2 weeks but after this time I. Called the AA as I could still not get hold of him, they informed me he had left 2 weeks previously. I asked why they had not told… Read Full Review

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Dh2011's Comment

Written on: 10/06/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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Fftom's Comment

Written on: 14/06/2014

I have contacted you regarding this matter on more than 10 occasions now, all they keep telling me is that they have written to him and unless he replyes to them then there is. I thing more they can do, I find it outrageous that they are letting someone drive an AA sign written car, they pass my details to him, they take my money, but when he frauds me out of my money they are happy to pretend it's nothing to do with them and claim it's not there problem, the way they have treated me is disgusting and has completely changed my opinion of the company, I will spend as much time and effort as I can making sure people know how uncaring the AA are towards there customers and how little they are prepared to do even when I have pointed out to them that they are employing a fraudster!!

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★☆☆☆☆

“very poor instructor driving as always in rush”

Written on: 05/06/2014 by Brice164 (1 review written)

always in rush to get to pupiils and when driving near speed camera appllies brakes even when speed lees then limit also when being driven home was always cutting up cars and speeding to drop off as little time to get though traffic and always late in morning… Read Full Review

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Dh2011's Comment

Written on: 10/06/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★☆☆☆☆

“The amount of trouble ive had with the AA is...”

Written on: 29/05/2014 by Talk155 (1 review written)

The amount of trouble ive had with the AA is unbelievable considering the price that i pay. i have been let down TWICE by two different instructors days before my test and ive had to have a different instructor for the day of my test. ive had them turn up late with no text or notice, ive had rude people on the phone when trying to deal with all the trouble they have caused. what not recommend to a monkey let alone a friend… Read Full Review

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★★★★★

“excellent driving instructor ”

Written on: 21/05/2014 by Ruben217 (1 review written)

I used the aa driving school recently and I can not fault them, the instructor I was given was fantastic, always on time and covered the areas I felt I needed more help in, I had previously used other driving schools but felt I was getting nowhere, I had 8 lessons with him and passed my test today, I would definitely Recommend the aa to everyone… Read Full Review

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★☆☆☆☆

“The AA Driving School review”

Written on: 20/05/2014

I took 35 lessons from AA and the instructor was just trying to make money out of me by not teaching any new things . He was simply showing attitude and yelling .. also tried to break my confidence . So finally gave up saying that he cannot do any more classes and left me incomplete . when spoken to the customer service team , they just tried to confuse me and distract me from the main subject .They are irresponsible, unprofessional and have no respect for other people hard work money… Read Full Review

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★★★★★

“AA Driving School Pass First Time”

Written on: 09/05/2014 by kerry_ann (1 review written)

I started driving lessons for the first time in August 2013 with the AA I have found them easy to contact and really helpful when contacting them by phone and also via the internet when making payments. I have found the driving instructor to be friendly and really helpful with my driving lessons and he worked around my working hours. If it wasn't for him i would not of felt confident to drive he got me through my test first time, i have so far recommended one person who is driving with the AA… Read Full Review

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★☆☆☆☆

“Untrustworthy, terrible customer service, far too...”

Written on: 06/05/2014 by Anon413 (1 review written)

My driving instructor was terrible. On my third lesson he was yelling at me when I was doing 3 point turns saying 'WHY ARE YOU NOT GETTING IT????!!!'. He then tried to imply that I need 50 hours worth of lessons... I know I'm not THAT bad. Bear in mind that AA driving lessons are the most expensive around (£60+ for a two hour lesson). Not sure why they only provide two hour lessons at a time - for the last half hour of my lessons the driving instructor would try to waste time by simply asking… Read Full Review

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★☆☆☆☆

“Didn't turn up”

Written on: 04/05/2014

My experience with the AA driving school has been disastrous. Only on the morning of my first test did my instructor mention the independent drive section. We had done no practice of this and it was during this section of my test that I made the major fault that caused me to fail. It gets much worse.. On the day of my second test two weeks later the instructor confused the time of the test and failed to turn up to take me to the test centre on time. Despite assuring me at the time that he would… Read Full Review

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Dh2011's Comment

Written on: 07/05/2014

We are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★★★★★

“AA Driving School - passed first time!”

Written on: 30/04/2014 by Colin318 (1 review written)

I have just passed my test first time (only 4 minor faults!) and would recommend my instructor from the AA Driving School. He was patient, reliable and punctual. I however was a nervous driver learning in London, and I think I owe him my success! But reading some of the other reviews on this site it seems like I was lucky with my instructor. Why can't we review individual instructors rather than the school? This site instructions tell me not to name staff. Anyway I recommend Mr AB of the… Read Full Review

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★★☆☆☆

“No control over instructors”

Written on: 14/04/2014 by Double_Clutching (1 review written)

AA uses a franchise system for their driving school. Apart from each instructor drives an AA car, the instructors have a lot of freedom over what they can do. Some of them couldn't care less about reputations, because anything they do wrong they can hide under an AA badge. So you have instructors who are aggressive salesman trying to sell you their own product, or trying to change time all the time. I was fed up with this and called AA to complaint, they basically told me AA has no control over… Read Full Review

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★☆☆☆☆

“let down”

Written on: 04/04/2014 by AlfredoStewart24 (1 review written)

my son was let down every week by his instructor either he rang to change the time or day or he would ring last minute to cancel as a result we have cancelled with the aa and moved to another school total let down… Read Full Review

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★★★★☆

“Passed in under 6 months!”

Written on: 30/03/2014 by ohO'Neill421 (1 review written)

I passed my test second time with only 2 minors with the AA, and with only 25 hours worth of lessons, and would recommend them greatly, especially because of the low prices! Can't really argue with £200 for 10 hours… Read Full Review

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