Written on: 12/05/2013 by NM369 (1 review written)
I used the Meet & Greet service, however the parking change had been taken from my car at some point. I do not feel like they investigated the matter and they refused to refund me without indisputable proof the money had been there when I dropped the car off and were not even prepared to speak to their staff about it. Disgusting. I have raised the matter with the police and trading standards, if enough people do this perhaps we can get them out of business. (read more)
Written on: 09/02/2013 by Flett
Absolutely shocking service. We had to wait in the freezing cold both ways for the driver to pick up our car and to drop it off. Also when they dropped the car off it had a massive crack in the windscreen! They point blank refuse to accept liability and "suggested" that there was a chip there already which got worse with the frost. My car is less than 6 months old! I now have to get a new windscreen. Horrible service, horrible people. (read more)
Written on: 28/11/2012 by Marksview (1 review written)
I took my vehicle to Gatwick on the 9th and collected on the 19th, everything went well until I collected the vehicle to find the vehicle had broken down and lost its gears during the stay with Ace. This was nothing to do with anything Ace did but by continuing to drive the vehicle the clutch burnt out. I believe the Ace driver was not aware of the damage caused by doing so but after clarifying matters with the company's MD we came to an amicable agreement and settled the matter (read more)
Written on: 06/11/2012
28/10 - Arrived Gatwick North 5am. Handed keys over and left car with them. 05/11 - Returned to Gatwick North (about hour later than scheduled) at 2am. Called them, got a coffee and meandered through to the meeting point and car was there nicely warmed up. Collected key and drove home. More than happy. No complaints. (read more)
Written on: 16/10/2012 by Jaxd
I would highly recommend this service. We telephoned when we were on our way to the airport and the driver was there waiting for us when we pulled up at the terminal. We were met at the drop off point, by a very polite driver. We unloaded our cases and walked straight into the terminal. Returning to the UK, we telephoned as we came through customs and by the time we got outside the terminal our car was ready and waiting. Straight forward,hassle free,easy way to park at Gatwick. Would use... (read more)
Written on: 26/07/2012
Drop off and pick-up were excellent and your staff were extremely courteous. This took all the frustration out of travelling. Not sure why I have persevered with other forms of airport parking for so long. Thanks Adam (read more)
Written on: 04/07/2012
I have been using ace meet and greet for some time now and have always found the service excellent, I recently traveled to Marbs, my car was collected without delay and returned to me late on Sunday night. good service and would recommend. (read more)
Written on: 03/07/2012 by themanthatcan79 (1 review written)
Booking process very easy and very reasonable prices. Took us almost 10 minutes to get through to them on the phone when approaching Gatwick, but the guy was waiting when we arrived and provided a very friendly and professional handover. He offered us the option of getting the car valeted inside and out while we were away for £20, and as my car was due a clean I accepted. When we arrived back in the UK they tried to charge us a £10 fee for arriving after midnight! This fee is made... (read more)
Written on: 02/07/2012 by bowenmarklee
we arrived in gatwick airport an hour early,we contacted ACE meet and greet to let them know ,we expected to wait but they told us that no problem a driver will pick up our vehicle ,he was there within 10mins. very impressed!! and on the way back from holiday we arrived an hour early again , we phone them and our vehicle was there , no problem, no hassle ,we will definitely use them again .Thank you ACE parking meet and greet... Mr.M.Bowen (read more)
Written on: 24/09/2011 by mowser (6 reviews written)
We've used this service twice now when going away on holiday with our 2 kids (Ages 4 & 2). Its stressful enough ensuring that you've packed everything, getting the kids ready and then loading the car with all of the cases, pushchairs, car seats and remembering the passports, to then find a space, unload the car and often have to get shuttle buses to the terminal. In the past we've used long term parking at Gatwick that's situated a couple of miles outside of gatwick and then get the bus... (read more)
Written on: 07/06/2011
It took me 20 minutes to get through to them on the phone once I landed at Gatwick, then it took a further 55 minutes for them to deliver the car to the pick up point. A complete waste of time. Would have been MUCH quicker to and cheaper to pay in the longstay and get the bus. (read more)
Written on: 15/03/2011
i did wonder whether this firm were any good, having looked at the other reviews (but only after i booked)!
Rest assured, our experience was positive for both drop off and pick up. I don't mind that the car did 20 miles whilst I was away, the important thing is the communication and the car being returned undamaged and pronto when you need it. On that score all went well with the only glitch being our flight being cancelled and my email about that not being passed on to the return driver.... (read more)
Written on: 09/02/2011
When the car was delivered back we were advised by a member of their staff that it had been vandalised.
Car driven backwards and forwards to airport and delivered back to customer in un-roadworthy condition.
Ace knew of and had allegedly reported internally re car's un-roadworthy condition did not report to customer.
Reported to Ace, nothing for two weeks then rebuttal of claim. Car fixed at that point.
Despite reassurance at the point of delivery, they now refuse to remedy insisting on... (read more)
Written on: 02/02/2011
Just got back from my hols, found ace to be a very useful time saving service.
Written on: 27/01/2011
In a couple of words....DONT BOOK WITH THIS COMPANY!!
Though being given instructions on how to lock and unlock the car using the alarm these were ignored, and on top they lost the alarm fob leaving my car unprotected against theft and damage (insurance purposes). Despite this they were happy for me to drive it home (over 3 hours away) and couldnt see anything wrong with them losing the alarm fob "it happens" apparently...
They are cheap for a reason, you get what you pay for and here you... (read more)
Written on: 03/01/2011
As I am a girl I was a little bit sceptic to leave my car with a stranger that meet me at Gatwick but everything was ok. So I would recommend it to everybody. They were there in 20 minutes on departures and on arrivals with no problems and the mileage on the clock was saying that only 20 miles were made (10 miles to the yard and another 10 back to the airport). I would use them again! (read more)
Written on: 21/12/2010
In the freezing cold, I was waiting with my family over 6 hours, to have my car returned, the number of calls made and number of stories told by Ace Parking is shocking, so shocking that when my car finally returned without even a bit of snow visible was very suspicious. I found there service very unprofessional, incorrect information was always told, like your car is waiting outside, your car will be there in 10mins, there is a big difference between 10mins and 6 hours. Not an... (read more)
Written on: 30/11/2010 by Sue Newman (1 review written)
Excellent service and amazing value for money. As it's the first time we have used this sort of service and had seen the Watchdog progamme about "meet and greet" cowboys, we were a little worried, but everything went exactly to order and we wouldn't hesitate to use them again. (read more)
Written on: 26/11/2010 by areboy (2 reviews written)
Met on time and car waiting on our return. Excellent courteous and friendly service. Have used this company (together with the agent Skypark Secure) on several occasions and have yet to find serious fault. (read more)
Written on: 23/11/2010
Service by ACE was perfect - efficient, friendly and excellent value. Vastly easier than using car parks and buses. We had a problem with a bag being delayed when we got back from Gatwick but no complaints from ACE. The chap bringing the car back had heated the car up and even switched on both seat heaters (a nice surprise when getting back to frosty weather!). Will definitely use ACE again and recommend to anyone I know going to Gatwick. (read more)
Written on: 17/11/2010
Left my car with ACE meet and greet parking and left it with them thinking every was ok! 2nd day into my holiday had a call saying my car had been destroyed in a fire much to my horror this now had totally messed up the holiday i was very worried about what was going on while i was away! Still awaiting fire reports from company but they say they are not insured so who going to pay for a new car for me!??? DO NOT USE THIS COMPANY!!!IF YOU VALUE YOUR CAR!!! (read more)
Written on: 05/11/2010
We waited 45 minutes to get our car back last Wednesday morning. Seemingly this was due to the dreaded 'road works' (so why no ask for a call 40 or 30 minutes befor arrival rather than 20?) and it arrived looking like every bird with 20 miles had spent the last two weeks using it as a toilet! Most disappointing after a long flight.
The initial collection at Gatwick was great and the booking process very smooth and user friendly. Shame to end on a low...............
It's a good price... (read more)
Written on: 27/10/2010
Returned from Malaga on 27 October 2010 at 1:10 AM (which is why we used a meet and greet for the very first time). Called the number as directed, they were there waiting for us in the designated spot with the car warmed up for us and our 3 children. When we dropped off the car, the person meeting us there was there within 2 minutes of us arriving at the drop off point. I would recommend to anyone. Great service! (read more)
Written on: 07/10/2010
Having read several poor reviews on this site, I almost cancelled my booking with ACE. However, having contacted the company, I was referred to another site which contained MANY more reviews, showing a MUCH better average score.
I'm glad that I stayed with ACE, because the service I received was faultless - very short waits at both ends of my trip, courteous drivers and 28 miles on the clock (which is at the top end of what I was told to expect).
Apart from some mud on the driver's floormat... (read more)
Written on: 05/10/2010
I would just like to say how impressed I was with Ace parking for their car parking service provided. Both drivers, one at 4am and one at 5.30pm this evening, were very friendly and very pleasant to deal with. We shall certainly recommend ACE parking and use your service again.
K Roberts (read more)
Written on: 05/10/2010
I booked with Ace after the other operator that I was looking at suddenly upped their prices for 2 weeks parking by 50%.
The ACE price was right (actually only a fiver more than the previous off-site, minibus transfer company I used to park with at Gatwick), but the review here had me very worried.
As it turned out I had nothing to be worried about.
On dropping off the car the driver was there waiting for us (although we didn't find him immediately, and the guy on the phone told us he was... (read more)
Written on: 27/09/2010
We travelled on 13th September. On trying to ring Ace Meet and Greet 20 minutes before arriving at Gatwick we found that we were unable to contact them. The number was unobtainable. We kept trying until we reached Gatwick, at which point I was starting to get really stressed. Luckily there was a representative from Ace at the airport. Not a good start to the holiday. On return a week later, we waited 35 minutes to be picked up. This is not acceptable. (read more)
Written on: 05/09/2010
I parked with ace parking in August, we had a problem, I have an old SAAB and unfortunately when I rang for my car ace could not get the car started, I was kept informed and ace took my keys to halfords for them to replace the batteries in the alarm fob and the car was delivered back to me some time later, I feel this experience has prompted me to right a review that congratulates ace parking on a service that went over and above what I expected. I would recommend this company.
Mr Mitchell (read more)
Written on: 04/09/2010
Ace parking went so smooth. I tried to be critical, look for perfection and I found it was ACE, polite and prompt and reliable. What more can I ask.? I highly recommend their service.
Mike S Worthing (read more)
Written on: 24/08/2010
Our return flight was delayed about an hour, which meant by the time we got to the meeting point it was 12.30am. The driver kept hold of the car keys and immediately demanded £10 cash as it was after midnight! We had two young half asleep children and were standing in the dark and cold, a really unpleasant threatening experience. When I refused to pay the driver relented and handed over the car keys, but promised me a phone call from "the manager". I then received a call demanding the... (read more)
Written on: 13/08/2010
I used ace parking for the first time and have to say the service was excellent, they were promt on pick up and return. I would definantely recommend this service. Karen (read more)
Written on: 20/05/2010
From calling to let them know we were 20 mins away we had to wait 35 mins in the freezing cold. They never checked the car over before they left with or wrote down the mileage in front of me. Were rude and told me off because they had to wait for me on delivery! (read more)
Written on: 15/05/2010
I have used ace parking before and found ace to be a good company to park my car with, although this time they were a little late on collection the overall service was as good.
Written on: 27/04/2010
Simply didnt work.
Waited 20 mins longer than should have done on the drop off, and then 40 minutes for the collection as the driver went to the wrong terminal despite us ringing and confirming which terminal as instructed.
The driver blamed the error on being so busy!
we could have parked at the long stay and saved some money and it would have also been quicker
would not reccommend (read more)
Written on: 22/04/2010
ACE Parking Gatwick. Delay on collection of car and we nearly missed the check-in closing. We waited half an hour at North Terminal having phoned twenty minutes before arrival.Driver not interested or apologetic.
Worse happened on our return. Phoned when baggage was dollected as instructed. Waited half an hour, re phoned to be told car was blocked in and they could not get it out. Told to wait inside terminal building for 20 minutes. After 30 minutes called again and was told still unable... (read more)
Written on: 18/03/2010
I used ace parking and found the service to be very good, I was promtly met and my car was returned within 10 minutes of my phone call. Would recommend Miss Clarke (read more)
Written on: 13/03/2010
When I booked ACE Meet and Greet I was attracted by their website offering'"No Waiting, No Fuss, Guaranteed"'"On your return ... your car will be waiting for you in 15-20 minutes"'"Our trained staff will take care of your car" Our plane arrived back at Gatwick early, and we followed their instructions to call once we had our luggage. We were not informed there would be any delay getting our car back to us, nor did we get any subsequent phonecall to update us of a delay. We waited outside... (read more)
Written on: 12/03/2010
Please avoid this firm as my experience was beyond poor. They basically don't keep to what the service that they apparently offer. I was kept waiting nearly 20 minutes for them to pick the car up and there is no parking or waiting at Gatwick, you can get a camera ticket for waiting. On my return I had to wait nearly an hour from the moment I called and they state a 15-20 minute waiting time for my car. I had a sick baby, I spoke to 3 people, all of which promised to call back for an update... (read more)
Written on: 10/03/2010
Ace offered great service and excellent value. I suspect the only people who offer opinions on a site like this are those who have a bad time of things and the majority who are happy with the service just keep quiet. However I thought Ace were really good, would definitely use them again and would recommend them. (read more)
Written on: 13/01/2010
I parked my car with ACE and the service was impecable , not only were they waiting to collect my car they were very polite too.
I found the service amazingly simple as i had not used them before. I like the way when you return the car is waiting there with a driver with the engine running and the heater on!!
I was in such a hurry as my one year old daughter was ill and we wanted to get to hospital asap!!
I will definately be using this company again!!!!
FIVE STARS!!! (read more)
Written on: 09/12/2009
I have just returned from holiday whilst using ace meet and greet as my parking service and I just wanted to say how satified i was with the service I received and would certainly use and recommend this gatwick parking service. David (read more)
Written on: 08/12/2009
I used ace meet and greet gatwick and found the service to be excellent and greet value for money. Would definately recommend.C (read more)
Written on: 12/11/2009
I used ace meet and meet and greet gatwick and found the service excellent and will defiantly use again. (read more)
Written on: 06/11/2009
I have just returned from holiday and would just like to thank ace meet and greet for a fast and efficient service. (read more)
Written on: 02/10/2009 by Wendy K (3 reviews written)
Having used Ace Parking last year and been very impressed with the service and value for money, we were happy to book them again for our Honeymoon in September. We were held up in traffic on our way to Gatwick but called ahead to advise, so collection of car went smoothly. The car was checked over as usual and the pristine condition of our newly installed alloy wheels was noted. The Ace Representative advised us that though their policy does not insure against damage to wheels, tyres or... (read more)
Written on: 03/09/2009
I used ACE Meet and Greet parking last week and have to say how fantastic the service was, my car was delivered within the 20 minutes which considering how busy car parks are this year, is not bad. The staff were very helpful and a service you would expect from a company called "Ace" Parking. I will defiantly use ace parking again and recommend to all my friends. (read more)
As rated by real users
"What A Great Find." Read More
"Not a problem " Read More
"Could be better" Read More
"Would use every time" Read More
"It was the easiest part of my ..." Read More