Home Learning College - www.homelearningcollege.com Reviews
Latest Reviews
★☆☆☆☆
“dont use home learning college ”
Written on: 18/05/2013
I am an ex employee of home learning college. I strongly ask people to read the reviews and do a bit of research before signing up for any course with this company. this company is terrible, the managers are greedy. they don't care about their customers. they spend far more time pitching sales to customers than helping customers with their enquires and complaints. When I was working their I was stunned to find customers chasing exam dates for years and were very frustrated with their... (read more)
★☆☆☆☆
“Don' t use them”
Written on: 15/05/2013 by ghostviper396 (1 review written)
Don't use the home learning college I spoke to them two years ago over the phone and agreed to buy the books and take a look at the course. A few months later the sent debt collector after me for the full amount of the course. They then said "return the books in perfect condition or pay the full amount of the course" this was 5 months later after they had been kicking around in the back of the car. They were in no means prefect condition. Two years on I am still arguing with them, I've... (read more)
★☆☆☆☆
“Please please do not use this company!!!! Awful...”
Written on: 04/05/2013
I really wish I had done a bit more research and read these reviews before I had signed up with HLC. Honestly don't no where to start, but to cut a long story short I completed a diploma child care, learning and development course in March 2012 and I have still not received my certificate. I have spent nearly £700 on this course. Staff are unhelpful and rude. I get told a different story every time I ring. They have never even apologised. It's been so distressing. citizens advice told me... (read more)
★★★★☆
“Correct questions asked for you to look for answers.”
Written on: 03/05/2013
Coming from a hands on practical back ground for me written assessments where a big ask.But in order for me to progress i needed to find the information which the course provided. Being busy in my work life a year to complete the course was more than enough time completing it in half the time and getting a cash back reward for early completion of the first assignment was all easy. Some negative feed back about not enough help is unfounded the questions asked were in themselves a good... (read more)
★☆☆☆☆
“Don't do it”
Written on: 30/04/2013
Have just experienced the worst study course in the world.Asked for refund within the specified time as after looking at the complete course decided it was a complete waste of money. The so called course book was exactly the same as the course on line but just printed in a book. Most of the contents of the course could be read very quickly and would not have taken me put o six months to complete, more like six days.I noticed that the course payment that I made in full was split into two... (read more)
★☆☆☆☆
“waste of money”
Written on: 09/04/2013
Very disappointed they only want the money I never received any help with the course and they give a hard essays to do even a person with a degree couldn't due it I think they just wantthe money and theres no certificate im really disappointed with ukopencollege . (read more)
Elcgirl's Comment
Written on: 19/04/2013
I have just enquired about aat level 3 and 4 and he was very pushy on the phone. I will be looking others learning providers and ask around and get advice before I make a choice.
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★☆☆☆☆
“Avoid, only after your money!!”
Written on: 06/04/2013 by Chiimera (1 review written)
Signed up for a Java programming course and found out it wasnt for me, and didnt get much help. Anyway tried to cancel the course but they wouldnt let me, said there was no way of getting out of it. So instead I decided to change the course, but they wanted to charge me daft amounts of money just for changing which i couldnt afford. I asked if i could spread these "extra charges" over the rest of my payments but they werent willing to do that either. So in the end i ended up paying over... (read more)
★☆☆☆☆
“DON'T USE!!!”
Written on: 14/03/2013
Don't use, please!! Waste of money and waste of your time. - Staff is unhelpful, most of the time cocky, up-stuck - Tutor support is very POORLY!. You have to wait weeks sometime for a silly reply - Material is ... I don't even wanna say - Overpriced People, get real, get a grip and STAY AWAY!! They do not care about you, as a student, only your money. This is not an education provider, this is a money hungry company. STAY AWAY!! I have a lot of complaints sent at different... (read more)
Home Learning College's Comment
Written on: 20/03/2013
Student satisfaction is of paramount importance to us, and it is most definitely a concern to us that you have had a bad experience and something we’d like to rectify immediately. I appreciate that you do not want to hear a ‘stock’ response, but without access to your records I am unable to comment in depth and address your concerns on a personal level. I would very much like to investigate the issues you have raised and work to resolve them in any way I can. What our students get out of the courses they take with us is what Home Learning College is built on. Please do contact me on connect@homelearningcollege.com.
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★☆☆☆☆
“The worst experience”
Written on: 14/03/2013
I signed to to do An AAT level 2 course. Absolutely horrendous - I would advise avoiding HLC. I basically paid £72 month for 24 months and I may as well have literally thrown over £1700 in the bin. Customer service awful, exam department incompetent, tutors don't care. Only aim is to just take your money. I could ill afford to lose this money. Had to book phone time with tutor on request and was still none the wiser. Don't know how they're allowed to keep operating. (read more)
Home Learning College's Comment
Written on: 20/03/2013
I’m concerned to hear about your dissatisfaction with the service you have received and your comments about the quality of the course.
We train thousands of accounting students each year, and the majority of them of are very happy with the service they receive – as can be seen from the numerous positive comments on this review site - although we fully admit that there are times when that may not be the case for various reasons. That’s something we take seriously and do our best to address. We would be more than happy to continue this discussion in person and see if there’s anything we can do to address the issues you have had.
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★★★★★
“Business Management Course”
Written on: 08/03/2013 by Rosilawaty (1 review written)
Great learning opportunity, professional service and support. I completed my Business Management course and I received a great support from my tutor. The content of the course were very informative, compact, detailed, clear, and easy to follow. The assignment feedback was very helpful and I have learned a lot from this course. I highly recommend Home Learning College to everybody. Once again, thank you! (read more)
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Showing 1 - 10 of 1890 Reviews
★☆☆☆☆
“Absolutely appalled with this company!!”
Written on: 27/02/2013
I have had so many problems with this company! I only enquired about the course online to find out more information, then I have a home visit with a gentleman from the Home Learning College, who was extremely pushy and basically wouldn't leave until I had signed up. I was only working part time at the time and didn't want to jump in to paying £2000 for a course, so when I asked if I could have some time to think about it and weigh things up, he continued to push me into signing up. Every... (read more)
Home Learning College's Comment
Written on: 04/03/2013
Thank you for bringing your concerns to our attention.
We are members of, and are accredited by, the Open & Distance Learning Quality Council (ODLQC) - the independent guardian of quality in open and distance learning and we take all complaints very seriously.
Prior to May 2011 our course advisors did visit potential students in their homes, which many people found helpful as it provided an opportunity for a detailed discussion about the study options available. All of our course advisors went through a strict training process and were given clear guidelines in which to operate. This was, and still is, combined with a 14 day cooling off period that offers time to review the course materials and make a decision about whether to progress.
The last thing we want is for students to be unhappy with their choice of course, so in May last year we changed our enrolment process. Course advisers no longer make home visits, and all discussions take place over the phone so that conversations can be recorded and monitored. This allows us to undertake a thorough investigation should the need arise.
We would welcome the chance to discuss your particular complaint further and see if we can find a resolution. Please contact our student services team on student.services@homelearningcollege.com or on 0800 8080 6491.
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★★☆☆☆
“Not very helpful, just want your money”
Written on: 21/02/2013
I decided to study my MCTIP Desktop support. You never receive a email/call or anything similar to see how the course is going, you get very little support half way through your course. Once my direct debit was cancelled due to a banking error and i recieved a very threatening letter saying how they can use debt collecting agencies etc. Not worth the asking price of £1800 Or whatever the price was. Your better going to classroom training at your local college or just buy a book online for... (read more)
Home Learning College's Comment
Written on: 25/02/2013
I'm sorry to hear you've felt let down by your experience. The last thing we want is for our students to be unhappy with their course. We take all concerns very seriously and work hard to ensure any issues students have are fully investigated and addressed. I would like the opportunity to investigate your concerns and do what I can to resolve them - if you would like for me to do this for you, please supply me with your enrolment number and I will look into things right away.
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★☆☆☆☆
“Far too difficult to obtain price of course”
Written on: 13/02/2013
Having looked for a L3 criminology course that I could predominantly study online I found the Home Learning College. Despite emailing, a chaser email, a phone conversation and a subsequent e-chat I have still never ascertained the cost of the course I wish to do. I am confused as to why the cost of the course cannot be given instead of a lot of waffle about eligibility and whether I am suitable for the course (with no pre-requisites other than the usual from the UK, over 18, etc etc). ... (read more)
Home Learning College's Comment
Written on: 25/02/2013
I am sorry you had such a bad experience, please let me know if you got the information you needed in the end or if I can help in any way.
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★★★★★
“great service”
Written on: 09/02/2013
I completed a course through this site and throughout the 3 months I spent wroking ( the couse should have been a year) I got great support from the tutors (read more)
★☆☆☆☆
“So disappointed”
Written on: 23/01/2013 by LaurenThomas (1 review written)
I signed up to do AAT level 2 in june 2012. I work full time as well and am unable to attend a university or college to do this course. I thought that using home learning college would enable me to learn at my own pace in my free time. How wrong could I be? I have now written 2 complaints and to be honest although I have received a response they have not acknowledged any of the issues i have had, apologised or compensated me for anything. I am in a 12 month payment plan where I pay £132 per... (read more)
Home Learning College's Response to LaurenThomas's Review
Written on: 06/02/2013
Hi,
Thank you for your feedback.
I’m concerned to hear about your dissatisfaction with the service you have received and your comments about the quality of the course. We take all concerns very seriously, and work hard to ensure any issues raised are fully investigated and fully addressed.
Once a student is enrolled, the required paperwork is sent out immediately. Upon receipt of this at our offices, we will arrange for all course materials to be sent out to you. We fully appreciate your frustration in not receiving your study materials straight away, however the delay in this case was due to the initial paperwork having not been received by yourself and needing to be resent.
In regards to not receiving the e-reader until 3 months into the course, I apologise if you feel the course advisor had not furnished you with full details of this but the offer of a free e-reader was a promotion used as a study incentive, and the e-readers were due to be dispatched at the close of promotion.
To address your concern about the lack of support provided, our tutors are dedicated to the success of their students and work hard to ensure they are given all the support they need to reach their goal. Having investigated your concerns, I can find no trace of any unanswered correspondence. I understand you have now been issued with a new tutor and have made successful contact with her.
As I am sure you will understand, it is not possible to promise 24 hour support in this regard, however your new tutor Andrea can be contacted during her working hours Monday-Friday between 11am and 7.30pm and if you do wish to email tutors with a query outside these hours, they will answer within 24 hours.
I apologise for the trouble you have had accessing the VLC. As with all technology, the site does occasionally suffer from technical fault. However, when this does happen we ensure these issues are rectified as quickly as possible, although I do appreciate this can be frustrating when you want to get on with your study. We are currently working to upgrade the site in order to alleviate these issues in the near future.
In regards to deciphering whether you are ready to take the exams: as every student is different and works at their own individual pace, there is no definitive point at which you will be ready to take your exams. Having said that however, there are various tools in place to help you decide when you are ready to do so: the grades from your assignments and tutor feedback, along with the level of confidence you feel in working with the material will give you a good guide as to how ready you are, but there are also practice exams available for you to take on the VLC for this purpose. When you are ready to take your exams, we will arrange to book your exams with an AAT approved centre.
I hope I have helped clarify things for you. We take all concerns to heart and do our best to address them as fully as possible. We train thousands of students each year, and the majority of them of are very happy with the service they receive – as can be seen from the numerous positive comments on this review site - although we fully admit that there are times when that may not be the case for various reasons. We would be more than happy to continue this discussion in person and see if there’s anything we can do to address your concerns.
The last thing we want is for students to be unhappy with their choice of course. You are welcome to call us on 0208 080 6491 or email student.services@homelearningcollege.com.
Regards
Elizabeth Edwards
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★★★★★
“Greater learning opportunity with ease!”
Written on: 17/01/2013
I completed my studies despite having a little child and a maternity leave within the course of study. Sincerely speaking there is a wide range of courses to choose from. I did most things online including submission of assignments,getting the results for my exams at the right time and even meeting my lecturers. I highly recommend home learning college to everybody including nursing mothers, I got a distinction and I'm so happy! (read more)
★★★★★
“It worked for me.”
Written on: 23/11/2012
This course worked form me. Yes it was a wee bit expensive but that was said up front when I spoke with them on the phone BEFORE I BOOKED AND PAID. I studied criminology because I wanted to build on previous study. I was told how long I had to do the course but I did it quicker because I set my own pace and I was committed to my own timeframes. The research I carried out changed my own perception of the town I live in and indeed it changed my understanmding of crime in Scotland despite the... (read more)
★☆☆☆☆
“Waste of Time and Money”
Written on: 20/11/2012
I have been sold a course through home learning college. Which I could not log in and go further, when I call to ask help through them no answer, I feel they are not keen in teaching, but they are keen in collecting money. They never ask you how is your course, but they always send you debt collector, I will not recommend to anyone to join this college with my experience (read more)
Home Learning College's Comment
Written on: 21/11/2012
Thank you for your feedback. I am sorry to hear you are having trouble accessing your course, but that’s something that can be easily rectified over the phone. If you email us on connect@homelearningcollege.com, with your enrolment number, then one of our student services team will give you a call and make sure you can get online and make use of your study resources.
Your tutor is also on hand to provide any guidance and support you need, whether over the phone or by email, so please do feel free to contact them whenever you need a helping hand.
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★★★★☆
“A really great way to learn”
Written on: 09/11/2012 by E09008647 (1 review written)
After much thinking about it and research I went for a coares with HLC and was very glad I did. The cost was good and got my books very quickly.I found navigating around the web site very easy and people were friendly. I did Pyschology, the back up I got from my tutor was straight forward and the replies I got were quick,asking other students questions and being asked questions made me feel apart of the whole process and I found I researched more. The assignment feedback was very helpful and... (read more)
★☆☆☆☆
“Waste of money”
Written on: 06/11/2012 by FrankDaTank (6 reviews written)
Overpriced courses that suck. I did £2000 course in website design and flash. I completed the simple course in two months and was given a certificate worth absolutely nothing. I was promised "one to one" online classes and loads of other perks that turned out to be lies. Luckily after learning the bare basics from Home Learning College (not much) I made a massive effort to teach myself from books and progressed. But looking back it hurts to think i wasted all that money. (read more)
Home Learning College's Response to FrankDaTank's Review
Written on: 13/11/2012
Thank you for your feedback. I am sorry that you felt let down by the course. We endeavour to ensure that students receive the support they need, and that course structure and qualifications are made clear from the outset, so I’m concerned to hear that in this case the course did not meet your expectations.
I would like to investigate this further for you, which can only be done if I have your enrolment number or the date you began the course. If you would like us to do this then please email connect@homelearningcollege.com and include a link to this review so we can track this down quickly or contact our customer support team directly.
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Richardbriggs's Response to FrankDaTank's Review
Written on: 09/01/2013
Hi there, I'm considering a course with these guys and am interested by your recent post. You mention a certificate that is worthless, can I ask what did they lead you to believe you would achieve with the course? Presumably it carries no weight in your industry?
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Grifiss's Response to FrankDaTank's Review
Written on: 12/05/2013
Hi! I finish this course too. Tutor support was fantastic. I receive sertificate and pass exam for level A. Nobody can not give you guaranty that you will find a job. More important not that you have or don not have certificate, but what is in your head and how do you understand HTML, dreamwearer and adobe flash. Some people have work without certificate because their knowledge allows. Did any university can promise you that after diploma you will get a job. Most is important only from you !
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Showing 11 - 20 of 1890 Reviews
★★★★☆
“Home Learning Courses”
Written on: 04/11/2012
I have completed a few home learning courses over the last few years and have thoroughly enjoyed them. I am currently doing the Psychology course and finding it very interesting. The good things about these courses are that there is no pressure to submit assignments within a certain time frame as you have to do with other course providers, and the cost of the courses are quite reasonable too. The only hiccup is the cooling off period between signing up and starting the course, but... (read more)
★★★★☆
“Great Course well investment for home learning course”
Written on: 02/11/2012
great course material and help from tutor, fantastic 24/7 need it. This was my first course online and I really get alot from it. and now looking to do another one from next year. (read more)
★★★★★
“Good Experience !!”
Written on: 02/11/2012 by CMMMMMMMM (1 review written)
My experience with the HLC was fantastic !! The payment was easy and the Admin Staff were lovely when dealing with any queries I had. I was worried at first, as I thought I would struggle with it being home studying but the course materials were all understandable and the tutors were an email away. My emails always had a response within 24hours which was good. The HLC Virtual Learning Online was easy to use and submit work and the forums were a really good way of solving any questions you... (read more)
★★☆☆☆
“IAB Bookkeeping Course”
Written on: 02/11/2012
The tutors are very helpful and I couldn't fault their willingness to help and talk through any problems. The main areas I have experienced problems with are all on the Administration side. As part of the enrolement package they register you with the IAB. What they don't tell you is that this won't happen for TWO MONTHS. When I queried why I hadn't heard anything from the IAB I was originally told that it was all the fault of the IAB and that they took 6 to 8 weeks to process the... (read more)
Home Learning College's Comment
Written on: 07/11/2012
Thank you for highlighting your concerns about your IAB membership and our Kick Start campaign. I would like to investigate your comments about being given incorrect information, which can only be done if I have your enrolment number or other personal details. If you would like us to do this then please email connect@homelearningcollege.com and include a link to this review so we can track this down quickly.
In the meantime, I’d like to clarify the process around IAB membership, which is covered for one year as part of the course fee and is required to take the final exams. In our experience it’s best to let students work through the first few units and complete one or two assignments before arranging membership, as it allows them to familiarise themselves with the course and ensure they’re on track to complete their studies within the following 12 months, after which membership expires (at which point they are responsible for renewal fees).
On the 21st of every month, we send details of all students who have completed the first two months of their course to the IAB. It seems that this has either been mis-communicated or misconstrued, but is actually a clear, effective process.
With regards to our promotion offering students the chance to receive £150, the terms and conditions state that this is based on completion of their first assignment on or before 30th November 2012. The students that are successful in this will be notified, and those who have paid their full course fees by 31st December 2012 will receive a cheque for this amount. In the case where fees are being paid via a payment plan, the £150 will be deducted from their final payment. This was clearly promoted as part of the offer, but I can only apologise if you were given a different impression at any point.
As mentioned, I am happy to look into this further and will raise this at a senior level if it seems as though further training is required among our sales and support teams.
Kind regards
Keith Harvey
Student Services Manager
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★★★★☆
“Advanced Cert In Travel & Tourism”
Written on: 30/10/2012 by jaysea3 (1 review written)
I studied a travel and tourism course with HLC. I enjoyed the course and managed to complete it in about 8 months. I had worked in the travel industry for a number of years but needed the qualification for higher education studies. I have since completed my university diploma and now teach travel and tourism to post 16 students in a further education college. I am currently working towards getting my degree in equality and social sciences. I have read some negative reviews about HLC but my... (read more)
★★★★★
“Get college to study with”
Written on: 30/10/2012 by Shaz1981
Great college very helpful with all my needs, contactable at any time and feedback on course very useful e09009106 (read more)
★★★★★
“Introductory certificatein marketing”
Written on: 30/10/2012
I have completed the HLC certificate in marketing and now going through the CIM assignment tasks for the final exam.The course work was challenging to begin with but hopefully the rewards will outway this in cvareer development.Loking forward to the rest of the course. CB1256891 (read more)
★☆☆☆☆
“PUSHY HARD-SELL AGENT WHO WON'T LEAVE TILL YOU SIGN-UP”
Written on: 20/10/2012
Absolutely disgusted with this company, they prey on those who want to better themselves and WON'T LET YOU THINK IT OVER AND TRY EVERYTHING IN THE BOOK TO SIGN YOU UP TO A CREDIT AGREEMENT AT THEIR "HOME VISIT!" AVOID LIKE THE PLAGUE! I was unemployed and thought it might be a good idea to take a "LOOK" at some of their courses, so I made an enquiry online thinking I'd get an email back or other electronic response (or perhaps a call etc). Instead you are haranged/talked into arranging a... (read more)
Benice's Comment
Written on: 29/10/2012
Wow, thought i was alone. I was unemployed at the time, viewed thier page just to see what i could do with the free time as I searched for jobs. Next thing i get a phone call from this pushy woman who wouldn't leave without me signing up. I made an initial payment and next thing i get all this literature that i've never used. Before i new it I was hoocked onto this direct debit of 60.03 a month. I have i paid for three months and have now missed two months payments. changed my account in the process and I was bombered with phone calls then emails and threatened to be taken to court. I haven't recieved a call for two weeks now. I wonder what is cooking. Reading your article has made me realise that i may not be the only one.
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Home Learning College's Comment
Written on: 30/10/2012
Thank you for bringing your concerns to our attention.
We are members of, and are accredited by, the Open & Distance Learning Quality Council (ODLQC) - the independent guardian of quality in open and distance learning and we take all complaints very seriously.
Prior to May 2011 our course advisors did visit potential students in their homes, which many people found helpful as it provided an opportunity for a detailed discussion about the study options available. All of our course advisors went through a strict training process and were given clear guidelines in which to operate. This was, and still is, combined with a 14 day cooling off period that offers time to review the course materials and make a decision about whether to progress.
The last thing we want is for students to be unhappy with their choice of course, so in May last year we changed our enrolment process. Course advisers no longer make home visits, and all discussions take place over the phone so that conversations can be recorded and monitored. This allows us to undertake a thorough investigation should the need arise.
We would welcome the chance to discuss your particular complaint further and see if we can find a resolution. Please contact our student services team on student.services@homelearningcollege.com or on 0800 8080 6491.
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Samarajane's Comment
Written on: 27/02/2013
This is exactly what happened to me! I asked for time to think about it as mine was over £2000 for the course, but was basically pushed in to signing and I have had so many problems with them!
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★☆☆☆☆
“So Bad!!!!”
Written on: 14/10/2012
Started a course in accounting with the Home Learning College the textbooks are full of confusing grammar and is taken from the internet. My tutor was really bad the amount of times i emailed her and then had to wait over 4 days for a reply was a joke. During my course which i nearly completed every assignment for they decided to change it half way into the two years so i was then told i had to complete all assignments again as they had been given new tasks. When i complained about this and... (read more)
Home Learning College's Comment
Written on: 23/10/2012
We are sorry to hear you are unhappy with your enrolment.
Whilst we endeavour to ensure there are no spelling and grammar mistakes in our course material, occasionally they do slip through. However, we update these errors as soon as we are notified and are confident that these have been kept to a minimum and do not hinder our students’ studies, as proven by the many who gain the qualification each year.
The course you had studied did undergo a change in syllabus imposed by the awarding body. This was unavoidable but was required in order to ensure the qualification was of the highest quality and all competencies met with industry requirements.
Home Learning College strive to offer the best level of service we can and will aim to respond to students within 24hrs. We are sorry you feel this was not achieved when attempting to contact your tutor and hope that you were able to have any queries raised answered.
Although regrettably your course was not completed with Home Learning College we are happy to see you were able to achieve the final
qualification.
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★☆☆☆☆
“Simple Advice”
Written on: 13/10/2012
Home learning college is given me so many hard times in my beginning of my Accounting course that i couldn't like anyone else to go through this.The materials were delivered beyond cancelling time.Thus the most poor services you receive after that makes you quit the course.its the most useless service have ever received and to make the matters worse they pretend to be sorry and ask for more money for services not delivered.They also will threaten to take you to court if you decide not to pay... (read more)
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Showing 21 - 30 of 1890 Reviews
★☆☆☆☆
“WASTE OF MONEY!!”
Written on: 05/10/2012
I started home learning college 2 years ago (jan 2010), i done a microsoft office course because i wanted to do admin work. When the woman came out (think her name was Lisa) she said this was the best course and i would have no problem getting a job with this course. I completed the course within 6 months, i felt it was quite easy and got good grades for it but 2 years on, still no job! and when i apply for jobs people don't seem to interested in it either!! Total waste of my time and my... (read more)
Home Learning College's Comment
Written on: 23/10/2012
We are sorry to learn you were dissatisfied with your enrolment and take all complaints regarding our courses very seriously.
We appreciate the hard work that will go into achieving the full qualification and can understand that it may be frustrating for you not having found work.
Unfortunately, whilst many of our students go on to find rewarding careers on completing our courses Home Learning College cannot guarantee employment when you finish.
The Microsoft Office course you studied is excellent for building competency in these applications, which many employers look for as a basic requirement.
We wish you the best of luck in your continued search for employment and hope that you are successful very soon.
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★★★☆☆
“Enrolment number EB1050134”
Written on: 06/09/2012 by anjab (1 review written)
I have just finished the BTEC in Travel & Tourism, which my company sponsored me for and which I completed over the course of 2 years. My tutor was supportive throughout, always marked my assignments very promptly and answered any questions I had. However, I was not very impressed with the course materials. They took a while to arrive and were quite sloppily put together, with lots of typos, grammatical errors and obvious cut&paste jobs. They were also very out-of-date, although towards the... (read more)
★☆☆☆☆
“Please Please avoid this organisation”
Written on: 04/09/2012
I cannot begin to describe how angry and upset I am with this organisation. First of all they missold me a course claiming it would give me the right qualifications to practice as a bookkeeper when in fact it didnt. Secondly the course material is awful, and the support you get is worse than useless at times. Despite all this and other issues they will not consider any refund and I have lost over £1500. i am incredulous that they are happy to sit back knowing that they have some very... (read more)
Home Learning College's Comment
Written on: 07/09/2012
I’m concerned to hear about your dissatisfaction with the service you have received and your comments about the quality of the course. All of our bookkeeping courses develop the skills you need to work in this area. Without access to your records I can’t comment in depth, but I suspect that you may be referring to a change which was introduced by the awarding body last year, which means that their members must now complete the manual and computerised courses in order to gain a licence to practise. I hope you can appreciate that this decision was entirely out of our control and we did offer all students affected by that change a heavily discounted route to secure the additional qualification required.
We train thousands of bookkeeping students each year, and the majority of them of are very happy with the service they receive – as can be seen from the numerous positive comments on this review site - although we fully admit that there are times when that may not be the case for various reasons. That’s something we take seriously and do our best to address. We would be more than happy to continue this discussion in person and see if there’s anything we can do to address your concerns.
You are welcome to call us on 0208 080 6491 or email connect@homelearningcollege.com.
Regards
Tor Goldfield
Student Community Manager
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★☆☆☆☆
“Appalling, Con artists - AVOID!”
Written on: 22/08/2012 by Joshd1982 (1 review written)
I wanted to do an entry-level accounting course, something to test the waters. I decided on the AAT level 1 course and after at my options Home Learning College appeared to offer the most suitable format. The problems started immediately. After checking some details, with HLC and AAT, I was told that I would be able to book my exam as soon as I finished my course work. I am due to join the armed forces is September, so I confirmed with several advisors that I would have no problems in... (read more)
Thunthungopal's Response to Joshd1982's Review
Written on: 26/09/2012
I was about to get admission to Home Learning College but your story scared me a lot. I won't don't to be repeated the same story with me. Thanks for this post that saved me.
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★★★★★
“Good experience of learning!”
Written on: 21/08/2012 by Debbycriss (1 review written)
After few years leaving in England and not been easy to get a job in accountancy because had no experience and bit tired in work as a carer assistant I decide to do something different and that I'm sure I will like. Than I heard about criminology and the home learning college then I thought that was the opportunity to do a different course and at home what was easy for me as my job take me much time. It was great experience and may be will be looking for another course in the future,... (read more)
★☆☆☆☆
“CIW Foundation course not worth the paper it's printed on”
Written on: 20/08/2012 by theswipe (1 review written)
My experience with the CIW Foundation course has been frustrating, patronising and expensive. The course itself is a patchwork of very basic subjects that will in no way improve your career prospects on their own (it seems that the Foundation course is just a stepping stone to more relevant courses), and at £1300+ a go isn't worth a fraction of the cost. The Home Learning College themselves aren't all bad, but I couldn't recommend this course to anyone. Given my interest in a career in web... (read more)
★☆☆☆☆
“HLC is all about the money college!! Beware!!”
Written on: 15/08/2012 by July27 (1 review written)
I'm very disappointed in this college. I regret studying in here, because it's all about the money not the students in this college!! They are very quick to respond regarding the payment, but slow to respond if you want some help, information. My course ended at the beginning this month and my account is suspended, but they are still asking for money at the end of this month!! You need to chase teachers as well for some help in your studies and some of them don't even respond. Unbelievable!! (read more)
Emaretee's Response to July27's Review
Written on: 17/08/2012
What course did you sign up to?
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Gabiposa's Response to July27's Review
Written on: 26/09/2012
I was about to get admission to Home Learning College but your story scared me a lot. I won't don't to be repeated the same story with me. Thanks for this post that saved me.
Reply to this comment
★★★★★
“onwards and upwards”
Written on: 15/08/2012
I had done my NVQ 1-4 in administrator after being pushed into it by my boss but I then decided it had given me the buzz to do more so I signed up for the Business Management course. It took me into a whole new level of HR as well as the management side of things, how to give good advise and listen to your staff. I would truly recommend this course. I did find it hard at first to study as well as doing a 60hr wk at work but I just had this buzz to succeed and came away with a Merit(3xB's and... (read more)
★★★★☆
“CIW Web Foundation Course”
Written on: 04/08/2012 by jennings27 (1 review written)
I found the course very interesting and comprehensive, studying from home at my own pace was much easier for me as I work full time. There was a lot of support online, good forums and a tutor that you can contact via email. The forum was really helpful as you could see how the other students were finding the course as well as check your understanding of the material. I would recommend the course to others, just remember that you need to put the time in, the course was over 2 years and it... (read more)
★★★★☆
“Helpful home learning”
Written on: 02/08/2012 by wolfali16 (1 review written)
I have been with HLC for almost 2 years now and I am pleased with everything about it. The course materials are excellent - plain, simple language and easy to follow. The tutor help is just a phone call away, or you can email them and they respond quickly. You can even ring up about the same problem 3-4 or even 10 times and they will always explain in simple terms and not treat you like you're stupid. The assignments are good, with ample practice sessions first. They even hold classroom type... (read more)
Sophiee's Response to wolfali16's Review
Written on: 26/09/2012
These comments seem to be fake probably published by the college staff itself :)
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Wolfali16's Response to wolfali16's Review
Written on: 26/09/2012
I can assure you that I do not work for the college at all. Just happy with the service that I receive from the tutors.
I know it isn't the cheapest way to learn new skills and you do have to motivate yourself when learning at home, but I would recommend HLC to anyone - genuinely!
I do not appreciate the way that for giving an honest opinion (and that's all it is, my opinion) I am basically accused of being fake.
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Showing 31 - 40 of 1890 Reviews
★☆☆☆☆
“Pushy Sales People”
Written on: 01/08/2012
I decided to write this so you have a heads up of what to expect when dealing with these pushy sales people! First thing I noticed when I found my desired course was the lack or shall I say zero information regarding price, though they were more than happy to add the ‘you could earn £30,000 after you have completed this course. I thought to myself there are a couple of reasons for this, the course is expensive for what it is and so that the sales team can try and work their magic. I’m... (read more)
★★★★★
“Sage Accounting”
Written on: 29/07/2012
Student ID No 971160648O I joined the Sage V11. course a number of years ago but had to go into hospital a lot so it was fantanstic that i could take a number of years break to get into better health before restarting the course. Although I have an HNC/HND in accounting and iam a University Graduate with a BAccHnrs (Acc stands for Accounting) degree plus being a member of AAT and have part 1 and part 2 of my ACCA just doing my professional 5 exams with them i wanted to learn more about... (read more)
★★☆☆☆
“1 month and still no materials.”
Written on: 26/07/2012 by theimortalcarrot
The initial sign up was good but so far they have failed to get the course materials to my partner they use yodel which is a mistake in its self. Today she asked them to use a new delivery company which they won't do. Several times she emailed them and has no response. The On-line course materials seem good but it's frustrating when the stuff you pay for never seems to arrive. Overall its a bit of a mixed bag and defiantly a D- for service must do better in future. (read more)
★★★★☆
“Criminology course review. ”
Written on: 19/07/2012 by Laurajs2405
Quick arrival of course material and when it did arrive it was easy to use which helped complete assignments as smoothly as possible. Will be doing a follow up course, certificate in counselling level 1 & 2, to help further my career plans. (read more)
★★★★☆
“Great Straightforward Course”
Written on: 10/07/2012 by Nicnac31
An excellent course that gave me a good understanding of book-keeping and the principles behind it. It took me some time to complete the course due to working full time but i felt that the tutor support was available as and when I required it. If I had a question I would raise it to my tutor or the customer services team and always received a response within 48 hours. I am pleased that I have successfully completed my course with a Merit in Level 1 and a Distinction in Level 2. I feel... (read more)
★★★★★
“Recommends learning with the Home Learning College”
Written on: 06/07/2012
Enrolment No. CB1103356 I was made redundant in Dec 2010, travelled for 7 months, then decided to do some studying whilst trying to find a new job. I found HLC to have the courses and the home learning exactly what i wanted. I joined doing 3 courses - Diploma in Payroll Management, Manual Bookkeeping Level 1 and Computerised bookkeeping level 2. I found studying as and when i wanted to be excellent for me. I started a new job In september 2011 and started studying a couple of hours each... (read more)
★★★★★
“Home Learning College AAT Level 3 Advanced Diploma”
Written on: 05/07/2012 by Shellgaz (1 review written)
Enrolment Number: 2551033124 I commenced the AAT Level 3 Diploma almost 3 years ago after being made redundnant on Maternity Leave when my Daughter was only 6 weeks old. The recession hit and times were tough financially and no jobs were to be found once I looked at returning to work. I found out about Home Learning via a job agency email, took the plunge and enrolled. At first the cost seemed high, however it far out weighed the boost in confidence I experienced from studying and... (read more)
★★★★★
“MANUAL BOOKKEEPING LEVELS I & II”
Written on: 02/07/2012 by MargaretSanders (1 review written)
Initially I was not sure how this course was going to work for me as I have never done a distance learning course before so had some reservations to start with. I need not have worried at all. The 3 course books arrived and from Day 1 it has been a huge confidence builder for me. I do not work in accounts so this was going to be a complete change and provide me with a qualification whereby I could work for myself from home (well, at least this is my plan). I passed my level I with a 91%... (read more)
★★★☆☆
“EDI Criminology ”
Written on: 28/06/2012 by Serenity_J (1 review written)
This was a very interesting course; the course book helped so much and explained everything in detail. I f criminology is something you want to get into or have a general interest this course provide all the information needed. There were lots of online web semiars which helped if you need guidance on your assignments and your tutor is always just a phone call, or email away for any problems you may have. There are a lot of online resources that helps students get through their studies,... (read more)
★★★★☆
“Diploma in children psychology”
Written on: 22/06/2012 by Ariaee
Great choice of college, receiving a huge support from the course tutor, friendly chat sessions and warm welcoming on line chat with other students and tutor and the whole system is great. The customer support team also were very positive and helpful. I found the website for studying and all the quizzes, the notice board and calendar for keeping me up date with the news and events, all and all were worked perfectly. Having the opportunity to have a study body, being in touch with each... (read more)
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Showing 41 - 50 of 1890 Reviews
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Home Learning College's Comment
Written on: 12/04/2013
I’m concerned to hear about your dissatisfaction with the service you have received. The last thing we want is for students to be unhappy with their choice of course.
However, we do make it clear to students upon enrollment that, except in the case of a clear defect in the course, you must notify us within 7 working days if you wish to cancel the course. After this period you may change the course for another if you are not happy with your choice, but will be charged to do so in order to cover administration and material costs.
Unfortunately, without acess to your records I am unable to comment on your particular concerns in detail, but if you would like for me to investigate them for you, I would be happy to discuss them further with you and work to resolve them if possible. If you would like for me to do this please contact me directly at connect@homelearningcollege.com.
Brayj3's Comment
Written on: 09/05/2013
Perhaps you would like to respond to my concerns regarding the inability of home learning college to refund all of my money despite having returned everything in good time and cancelling within the specified time. I look forward to your assistance in getting this refund.ref Eb1358507