tReds Reviews

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★★☆☆☆
2.4 / 5
50
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  • Quality of service

  • Layout of shop

  • Value For Money

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tReds

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Latest Reviews

★☆☆☆☆

“Appalling Lack Of Customer Service”

Written on: 05/02/2016 by K8ty (1 review written)

This review is not about the store, which I love, it is about their online facility. I have given 1 star as I cannot have it published with a 0. I ordered a pair of converse in my usual size, I currently own 3 pairs, on the Saturday, and paid for next day delivery. I was expecting them to arrive on the Tuesday. I received confirmation and a choice of delivery options. I chose "leave with a neighbour" as usual. They didn't arrive on the Tuesday. On the Wednesday I received 2 texts advising of… Read Full Review

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★★☆☆☆

“will spend my money elsewhere!!”

Written on: 02/12/2015 by Gretchenc196 (1 review written)

Sales girl was quite rude and unhelpful. Not a lot in my size usually anyway, but I asked what they had in converse. She said it wasn't possible for her to keep looking at what there was in my size and that I should just pick which design I liked. After 6 or so unavailable she just sort of huffed off and went and served someone else. I wanted some winter boots too, but took my £200 and spent it elsewhere. I will not be visiting Treds again… Read Full Review

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★☆☆☆☆

“No customer service ! ”

Written on: 29/09/2015

I purchased a pair of Holees shoes for my son he wore them for no more than 20 mins one side cut his foot and drew blood I felt inside shoe and it was rough : I took them back to shop with receipt explained they weren't fit for purpose as couldn't be worn without side of foot being cut open the manageress was very unhelpful said she couldn't help told me to phone head office which I did & they said it was the shops decision so I phoned the shop spoke to manageress and she refused again ! So I… Read Full Review

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★☆☆☆☆

“false advertising ”

Written on: 16/09/2015 by Tylern361 (1 review written)

Third order in under a year third time few days later they contact you to say that the order can't be honoured. They take your money sit on it earn interest then don't deliver this is now the third time this Haa happened I'm a regular customer but not for long. Customer services could not even have cared. Trading standards will be informed… Read Full Review

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★★★★★

“Superb”

Written on: 09/08/2015 by Cadencei187 (1 review written)

Been searching everywhere for replacement Converse calf high boots for daughter and tReds not only stocked them but had 66% discount on them. Ordered straight away via website which is very user friendly and received them and a free drawstring bag within 2 days no issues whatsoever. Brilliant service and one very happy daughter. Would definitely purchase from them again can't fault them… Read Full Review

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★☆☆☆☆

“Nothing ever in stock!”

Written on: 12/04/2015 by Raincloud111 (1 review written)

Placed an order for item that was in stock and had email within minutes to say not available, This has happened on a previous order also. Waste of time! I notice comments on here, that it has happened to others also… Read Full Review

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★☆☆☆☆

“Not worth ordering from”

Written on: 04/02/2015 by PhoebeHahn (1 review written)

Placed an order for item that was in stock and had email next day to say not available, ok if only happened once but this is the second time… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 06/01/2015

Order size 10, received size 8. Had to email them 4 times before they bothered responding, and wanted me to pay to post the shoes back to them. As compensation they offered me 15% off a full price purchase. I'd rather cover myself in honey and roll around in bees than use their useless company again… Read Full Review

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★☆☆☆☆

“Poor quality”

Written on: 01/11/2014

Converse shoes were purchased from this store which developed a hole within a week. They were sent to their head office and their report back states it's not their fault. No refund available from the store. Customers should be aware of this policy when purchasing from this store and double check the quality and any damage to the goods before you leave… Read Full Review

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★★★★★

“Faultless!”

Written on: 14/08/2014

Had been looking for a particular pair of birkenstocks everywhere and couldnt believe my luck when I found them on the tReds website in my size and even better in the sale! Ordered them and recieved them two days later with regular updates on my order via email, was so happy with them decided to buy another pair and recieved the same excellent service , thank you tReds you have gained yourself a very happy customer. I wouldnt hesitate to buy from again… Read Full Review

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★★★★★

“fantastic service. From order to delivery less than a...”

Written on: 05/06/2014 by Baileyax43 (1 review written)

My Sketcher shoes arrived promptly, colour and size as advertised. Will definitely use this company again. Can't fault them at all. will be recommending them to my family and friends… Read Full Review

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★☆☆☆☆

“unhappy service for sid”

Written on: 29/04/2014 by Michaely438 (1 review written)

on1/02/2014 bought a pair of vans from the basildon store the rubber sides came away from the canvas and a hole started to develope near the rubber surround took them back and was refused an exchange they cost 39.99 so for less than three months wear it work out expensive have now got on to vans head office in swizerland to sort their franchise out... less than one star for treds… Read Full Review

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★★★☆☆

“Hmmmmmmmmmm...”

Written on: 08/08/2013

I went in search for a pair of converse and I saw that there was a sale which was really good however, since my size was different to the one on display I asked if it was still the sale price and the guy said that my pair was full price so when I went to pay they told me it was the sale price so I nearly got mugged off but overall the service was good apart from that guy and I havn't had any other problems so far… Read Full Review

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★☆☆☆☆

“Shoes falling apart on day 2”

Written on: 07/08/2013

I ordered a pair of heeled boots last weekend that arrived at my house Tuesday, I wore them to work 9-5 weds, thurs and Friday. On Thursday one stud fell off the heel, fabric not ripped it just somehow managed to come loose when walking round town, I have lost the stud unfortunately. Also whilst at work on Friday they felt very uncomfortable and I notice that the inside sole cushion things had come loose and had on both shoes gathered up round the toes and are now very uncomfortable and i am… Read Full Review

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★☆☆☆☆

“Would give less stars if I could.”

Written on: 28/04/2013 by Madkitty (1 review written)

After waiting for nearly 6 weeks I have still not received the shoes I ordered. They were supposed to arrive within three days. The courier 'lost' the parcel after trying to give it to a shop that no longer hold parcels for their company (they couldn't trace it), before returning it to Treds. I have tried to contact Treds about this once a week for the last four weeks and have heard nothing back. It looks like I will be getting my money back through my bank and reporting them to the office… Read Full Review

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★★★★★

“Very impressed with my order!”

Written on: 13/03/2013

I would highly recommend tReds to buy from, I bought a pair of babycham shoes for £5 I thought why not? I ordered them on Sunday, they were dispatched Monday and arrived today. At first I thought they were second hand because they were so cheap!! But no brand new prefect condition with tags and everything (: very happy customer! I got an amazing bargain! Would defiantly buy from tReds again! Thank you :D… Read Full Review

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★☆☆☆☆

“Big Big letdown!”

Written on: 25/02/2013

Surely the next unfortunate company to liquidate! As with other reviews ordered the goods, money taken but then I had to phone on third day to check order status only to be told there was a problem! Promised a call back that never came, follow up called revealed......... you guessed it, no stock. Forgivable, yes, but their lack of concern was exemplary. Couldn't give a damn, not even an apology! Maybe this is new customer service strategy, maybe if we treat our customers like rubbish we can… Read Full Review

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★☆☆☆☆

“WON'T REFUND”

Written on: 20/02/2013

Bought £50 boots from Cardiff Treds store less than a year ago 1. Already falling apart / heals gone / letting in water 2. Would not refund 3. Corporate company trying to cash in on alternative scene ***Try Clarks*** good refund policy… Read Full Review

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★☆☆☆☆

“Order cancelled as error with data on website!”

Written on: 05/01/2013

Ordered a fab pair of boots for my son on Friday from the Treds website. Ordering process and website features were fabulous, option of paypal was great too. Lunchtime Saturday had an email to say the boots were not actually in stock as the website stated! Money refunded! This is not the 1st time this has happened with this retailer. It only seems to happen on products that are heavily discounted.....almost too good to be true. Obviously they are, I think this may be a case of misleading… Read Full Review

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★☆☆☆☆

“Shocking!”

Written on: 04/01/2013 by bestpractice (1 review written)

Very very poor customer service. Like other reviews posted, ordered the goods, they took my money and then I had to phone them 3 days later to find out 'there was a problem with my order'. Late delivery can be forgiven but no notification on nil stock is blinding error. Their lack of concern was exemplary. People I spoke to had a 'couldn't care less' attitude and didn't even apologise for the inconvenience. Specifically ordered these boots for a skiing trip but was let down 2 days before… Read Full Review

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