Worcester Bosch Boiler Reviews

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Worcester Bosch Boiler

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Latest Reviews

★★☆☆☆

“greenstar use 10 years”

Written on: 29/01/2016 by boilerboy62 (1 review written)

Fitted 10 years ago. You need boiler cover. It breaks down,leaks fairly regularly. The filler key to recharge water system is difficult and hard to use, even more so for elderly with frail hands.water output is modest, and water heat, temperature is barely enough in winter. I would not have this WB again… Read Full Review

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★☆☆☆☆

“Not fit for purpose”

Written on: 24/01/2016 by eqTownsend141 (1 review written)

I am having similar problems with my 3 commercial boilers in my hotel: Eccleston Square Hotel. I Keep having to replace the heat exchangers in (Buderus GB 162) because they corrode after 2-3 years. I flushed all the water out (as per their recommendation) and had the water dosed regularly. In my opinion, these boilers are made cheaply in China and are not fit for purpose. After years of investigation, I believe the problem comes from a metallurgy problem associated with the alluminium used to… Read Full Review

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★☆☆☆☆

“Expensive Rubbish”

Written on: 19/01/2016 by browndm5 (1 review written)

I am a landlord and have paid for two worcester bosch 34 CDi Classic boilers to be professionally installed in two properties. They have been regularly serviced. The cost of the two boilers was £2600.00. The first boiler failed after 14 months with an ignition problem and had to have a replacement part fitted which admittedly was repaired under warranty. However it took 3 days before an engineer arrived to repair it. The second boiler is now making a noise like an aeroplane taking off and is… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 14/01/2016 by Lyonsub1991 (1 review written)

Worcester boiler installed four months ago, support line called twice already, this time complete boiler breakdown and have to wait three days for an engineer with no heating and no hot water, appalling. Interestingly I had to wait over ten minutes for the helpline to answer my call, I cannot fault the staff they are very polite, yet when I rang the sales line it was answered in one ring............. Hmmmmmm as per usual existing customers are deemed less important than new ones!!!!… Read Full Review

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★★★★☆

“Very reliable boiler if correctly installed.”

Written on: 17/12/2015 by Gmcfadyen (1 review written)

Having read the number of negative reviews I was surprised. I had a Greenstar 30si installed 8 years ago and in spite of the fact that I have never even had it serviced it has performed flawlessly. The only times that it failed was when the condensate pipe froze up during extreme weather. This not a fault of the boiler but of the lazy installers who directed the condensate pipe to an outside wall. The cause of failure was clear and obvious. I got a handyman to reroute the condensate pipe… Read Full Review

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★☆☆☆☆

“Brand New Worcester 42 CDi Classic”

Written on: 12/12/2015 by JOHNJOHN99 (1 review written)

The boiler was installed last week and broke down one day later on Friday afternoon.Heating engineer who fitted it returned and found that the pump was not working.Worcester Bosch told me that I was too late for a technician to call and I would have to wait until the Monday.House freezing and no hot water all weekend.Their guy turned up on Monday and replaced the pump and commissioned the boiler again.Now one week later the same thing has happened again,pump broken no heating or hot water until… Read Full Review

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★☆☆☆☆

“Massive expense”

Written on: 03/12/2015 by AudrinaTurner420 (1 review written)

Our Worcester boiler is less than 5 years old and we gave just had to fork out £740 on getting it repaired. It has been serviced regularly each year… Read Full Review

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★☆☆☆☆

“DON'T BUY Worcester Bosch Boiler - Unreliable & Poor...”

Written on: 27/10/2015 by Bakerxb341 (1 review written)

I've had my Worcester Bosch boiler for 8 years and its been nothing but costly problems with things going wrong regularly from first year it was installed which seems to be manufacturing faults and problems. It has cost me fortunes in parts and gas engineers fees to fix them. Worcester Bosch customer services staff are polite but unhelpful and all they do is pass you off to independent plumbers/gas engineers. They don't take responsibility of selling faulty goods and I am extremely unhappy… Read Full Review

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★☆☆☆☆

“World worst rubbish”

Written on: 23/10/2015 by Kearns414 (1 review written)

I have this system for about two years now and it is as good as new, Mainly because I have not used it much after I got my first gas bill £300 for one quarter for a one bedroom flat. I did have it on the few times the installers came out. They explained that one part could not read the other.They also said that once the system is on it will be on full blast and I can't turn the heat down,as it will still use gas as if it was on full,also if I were to turn off a radiator it would still use gas… Read Full Review

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★★☆☆☆

“Hot water slow ”

Written on: 17/10/2015 by seanlandy (1 review written)

I have just had a greenstar 25i boiler installed to replace my Vaillant boiler in my 2 bedroom flat my old boiler was perfectly fine but was persuaded to get a new boiler this boiler is absolutely pathetic when it comes to hot water I have a small bath in my flat and it takes 17 and a half minutes to fill also it takes 40 seconds for hot water to come out of the sink tap and the boiler is situated next to the sink I would not recommend getting 1 of these boilers and have complained to my… Read Full Review

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★☆☆☆☆

“worcester rubbish”

Written on: 12/10/2015 by azDrew270 (1 review written)

14 days ago we had a new Worcester boiler fitted the fitter made a really nice job this boiler has now packed up working. our old boiler was a bit of an old unknown make so we thought we would up grade before winter sets in this boiler had never let us down really wish we still had it. I really would not buy another Worcester product and may even get this removed as I have not paid for this one yet… Read Full Review

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Mcphltd's Comment

Written on: 15/10/2015

Hi mate i would guess on it being an installer error more than a boiler fault. Even if this was the case a call to Worcester would solve your issue next day. They are by far the best boiler available but are sometimes let down by the installers. If you don't want it i will remove it for you and fit it in my house. Worcester have won best boiler award by Which for the last 5 years which is proof of quality.

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★☆☆☆☆

“Shocking”

Written on: 08/10/2015 by qaMacDonald325 (1 review written)

We've had our boiler less then 2 years, and recently it's needed resetting a lot. Then today it's finally broken. We called up and have been told it'll be 5 days till they'll send someone. If the quality is this bad they should have an emergency call out number. The member of staff I spoke to was so rude and unhelpful. Honestly I can't believe how appalling the product and customer service is. It would be different if they could fix it tomorrow but Monday is absolutely not acceptable. If… Read Full Review

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Mcphltd's Comment

Written on: 15/10/2015

Sir,
Did you contact your original installer first for him to confirm its a boiler issue?

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Qamacdonald325's Comment

Written on: 15/10/2015

Madam.
No Worcester Bosch sent an engineer who confirmed it was a problem with the boiler.

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Qamacdonald325's Comment

Written on: 15/10/2015

Madam.
No Worcester Bosch sent an engineer who confirmed it was a problem with the boiler.

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★★★★★

“26CDI Extra”

Written on: 25/09/2015

Installed early January 2000, serviced, However in 15 years it has had a diverter valve replaced by Bosch service engineer. On a fixed call out fee about £130 ?? not too sure as it was a lot of years ago, its never missed a beat, installed into the airing cupboard after the hot and cold taks were removed, together with the fire and back boiler, Baxi bermuda 5- it too was an excellent boiler. After reading so many negative posts, I wanted to say how good my Boiler has been, In days my daughter… Read Full Review

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★☆☆☆☆

“Don't buy Worcester Baush”

Written on: 08/06/2015

I've had Worcester Bausch junior installed for 8yrs and have had nothing but trouble. It was broken every year without fail since it was new, which usually caused a flood with water pouring out from underneath. I've had to take out additional boiler cover at £200+ a year to make sure I was covered for these inevitable breakdowns.I have now decided to cut my losses and replace… Read Full Review

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★★★☆☆

“Poor quality pressure gauge.”

Written on: 17/05/2015 by nuttyprof (1 review written)

This may seem picky but a very cheap and nasty pressure gauge could give the impression that other hidden parts re not up to scratch. The first time I used the pressurizing system i'm afraid that I trusted the gauge, it didn't move a lot but just enough to give the impression that it was working. Some time later out of curiosity I tapped the gauge only to find that continuous tapping caused it to eventually read a pressure in excess of the green area. I then had to drain the system slightly… Read Full Review

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★☆☆☆☆

“Fluctuating hot water”

Written on: 26/04/2015 by ClaraConnolly (1 review written)

We had a greenstart worcester boiler installed because it was recommended by friend. After 2 years and one month the hot water reached a certain level and then the flame in the boiler died down and the water went cold. We had a gas safe plumber come and try and repair it but after 3 visits and a huge bill for parts which did not work he phoned the technical help at Worcester. They were no help and suggested it could be many different things, that was 3 months ago and it still isnt working… Read Full Review

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Onte's Comment

Written on: 15/05/2015

There is not a single boiler make on the market that is immune to occasional breakdowns. The most important thing is that you maintain them by proper servicing, and if you are unfortunate to face a breakdown make sure you use a gas safe registered engineer like myself who have no fix no fee policy.
A. Mastaras
AM Plumbing Heating Direct Ltd

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★★★★☆

“heat exchanger”

Written on: 26/04/2015 by spOgle269 (1 review written)

I have a Worcester Bosch boiler green star 28i junior and the heat exchanger has become corroded and stopped working and the boiler is leaking badly where do I stand I have no paperwork is the boiler covered under the ten year guarantee many thanks… Read Full Review

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★☆☆☆☆

“When is a guarantee not a guarantee?”

Written on: 30/03/2015 by Andrewperth (1 review written)

Our Worcester Bosch gas boiler claimed to have a 5yr guarantee, so when the timer clock stopped, I contacted the original installer / supplier who arrived and replaced it. He then sent an invoice for £143.10 I contacted Worcester Bosch who sent this reply: Thank you for your email. Unfortunately, as previously advised we are unable to reimburse the costs of any third party who undertakes any work carried on the product or fits parts, unless we have approved such work in advance of it being… Read Full Review

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Swiftdriver's Response to Andrewperth's Review

Written on: 31/03/2015

If it was an authorised supplier and fitter of the boiler, the manufacturers should have paid. I am about to buy a new boiler and was considering this make. I am not so sure now.

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Domg's Response to Andrewperth's Review

Written on: 09/04/2015

I've had exactly the same problem (timer), with my boiler.
I reported the problem to the installer 2 years and four days after he installed it and WB customer service say it is no longer under guarantee!
Needless to say, I won't be buying another one of their products!

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★☆☆☆☆

“worcester bosch boiler banger.”

Written on: 16/03/2015 by 5Warner (1 review written)

We moved into a new property 10 years ago, every house on the development (23)had the same oil boiler. Like us everybody has had terrible problems. 2 have been replaced and all the rest have had extensive repairs.After servicing the boiler (joke) last February, we were told Worcester Bosch did a service plan. We took out the insurance /service plan for peace of mind, as it says on their literature. The boiler got noisey in March 2015 so we called Worcester Bosch up. They agreed to come out and… Read Full Review

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★☆☆☆☆

“worcester bosch boiler banger.”

Written on: 16/03/2015 by 5Warner (1 review written)

We moved into a new property 10 years ago, every house on the development (23)had the same oil boiler. Like us everybody has had terrible problems. 2 have been replaced and all the rest have had extensive repairs.After servicing the boiler (joke) last February, we were told Worcester Bosch did a service plan. We took out the insurance /service plan for peace of mind, as it says on their literature. The boiler got noisey in March 2015 so we called Worcester Bosch up. They agreed to come out and… Read Full Review

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