Worcester Bosch Boiler Reviews

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Worcester Bosch Boiler

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Latest Reviews

★☆☆☆☆

“We signed a bona-fide contract with Greenserve...”

Written on: 19/01/2015 by Greenserve.Bad.Review (1 review written)

We signed a bona-fide contract with Greenserve Maintenance Ltd in May 2014 and paid them a initial deposit of £2,465 for them to supply and install a new Worcester Bosch Boiler gas boiler and 5 wall radiators. Unknown to us Greenserve sent 2 NON qualified Non - GAS SAFE registered sub-contractors to undertake the work after he promised us that he only uses his own employees ! One and a half days after they had started the work the Greenserve Managing Director blackmailed my wife to… Read Full Review

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★★★★★

“Amazing customer service”

Written on: 29/12/2014 by Denni.ob (2 reviews written)

We bought a Worcester Bosch after a gas fitter recommended it when our old boiler died, and we've now had 27 trouble free months from it. However, when it suddenly stopped this morning we thought our luck had run out. My husband consulted the manual which didn't help, but it suggested ringing Worcester Bosch direct. My husband thought this was a complete waste of time but when he rang he not only got through straight away but they diagnosed the problem (a frozen condensate pipe)and told him… Read Full Review

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★☆☆☆☆

“worcester exploitative near monopoly”

Written on: 29/12/2014

3 yrs ago my plumber fitted a Worcester greenstar Ri boiler - his recommendation & cost me £3000. There have been various small probs despite regular servicing and on the 28 December 2014 with freezing temperatures at night it has failed completely. He can't fix the problem as he does not have the parts (thinks it is the fan). The Worcester call out fee is £365 pre-pd on phone. Engineer will call tomorrow (another freezing night) "sometime' before 1pm. My old system lasted 34 yrs and… Read Full Review

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★★★★★

“If you are not satisfied with a Worcester Bosch, then...”

Written on: 02/12/2014 by gaba (1 review written)

will never be happy. I am a gas fitter, and I have stumbled on this site and find some of these reviews a little 'suspect'. Clearly some of them are written by the same person. Other than a couple of German boilers,- that you have to order specially in this country and most people have never heard of, you will not get a more reliable machine. Vaillant USED to be the best, before they started using cheap parts, and moody contractors. Worcester are the only company that… Read Full Review

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Jillnboo's Response to gaba's Review

Written on: 05/01/2015

Thanks Gaba. I was leaning towards Worcester Bosch and after seeing your review will go ahead and get one. I too thought the other reviews a bit off as I have many Bosch appliances and never a thing wrong with them.

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★☆☆☆☆

“What a mistake”

Written on: 20/11/2014 by 233Fitzgerald (1 review written)

Bought a new boiler as the one one was on its last legs. I thought that Worcester Bosch had a good reputation so I was happy to pay the extra cost as I hoped that I would have a reliable boiler - what a mistake. it broke down almost immediately adn I was without hot water and heating while I waited for Bosch to come and fix it. What a mistake - I feel like I spent extra money to no avail and I might as well have got a cheaper one. They seem to have lost their reputation judging from the reviews… Read Full Review

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★☆☆☆☆

“A company from the past and boilers that do not work”

Written on: 31/10/2014 by KaitlinTodd86 (1 review written)

I had a combi boiler for just a year or so and already broke down once. We bought the biggest one but in winter it struggles. It is also not compatible with any smart controllers or valves. I suggest people to stay clear of this company. Expensive to buy, not worth the money, customer services bounces you mostly to the installers. I should have researched more instead of trusting plumber. … Read Full Review

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★★☆☆☆

“Good boilers, but watch out for the extras!”

Written on: 21/10/2014 by jimmyt77 (1 review written)

I have had a Worcester Boiler for around 3 years with no problem and unfortunately the timer broke on it this summer. After looking on the internet, I have found that they are renowned for having bad timers. After calling their contact line, I have been told that my only option I have is to have somebody come and look at it which will cost £260!! Very disappointed… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS!!!”

Written on: 19/10/2014 by McKinleyrg133 (1 review written)

Terrible boiler!! Had problems from the word go. Packed up within 6 months. Worcester refused to carry out any work because the installer had not filled out the paper work correctly. We were left without heating/hot water for two weeks. In the end had to get a new installer (Vaillant approved) to fit a new boiler. This time the engineer power flushed the system prior to installing the new Vaillant boiler. He also installed a magnetic filter. All in all, fantastic job carried out second time… Read Full Review

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★★★★★

“Boiler fine, service good, economical and effective”

Written on: 16/10/2014 by TriumphT100 (1 review written)

Just had a visit from the engineer who sorted out a small problem. He came one day after I called, within the time stated and after a phone call half an hour before arrival. He was very helpful, and a nice person who fixed the problem and gave simple good advice to avoid further difficulties. The boiler replaced a very old one and new radiators, shower etc. were fitted at the same time. The improvements have made te house very comfortable in cold weather. The boiler is the 34 CDi Greenstar and… Read Full Review

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★☆☆☆☆

“worcester boiler 14/19cbi”

Written on: 14/10/2014 by acjonesss (1 review written)

the worst boiler ever,breaks every year,needs new parts every year,even after flushing the system and new parts fitted yet again! still had a new heat exchange unit fitted again the next year,dont fit one of these boilers always lealing,and dripping year after year,even when serviced… Read Full Review

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★☆☆☆☆

“worcester boiler rubbish”

Written on: 06/10/2014 by ZavierVaughn (1 review written)

I purchased a Worcester boiler it went wrong a service man came replaced a part . since then everytime it fires up there is a terrible niose even the neighbours complian wakes you up in the morning. A service man has come 3 times and not fixed it . now they tell me as it has just gone over 2 years old it will cost £260 to repair the fault the Worcester service man created. I now have to buy a new boiler cause the the niose is that bad… Read Full Review

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★☆☆☆☆

“Worcester Bosch Efficiency = W. B. E. = Worst Boiler EVER ”

Written on: 28/09/2014 by Staffordwb267 (1 review written)

I quite agree. They're useless as a manufacturer, and worse still for after sales service. My highly recommended "Greenstar" was around £4,000, is three years old and yesterday sprang a leak out of its automatic air vent, ruining the flooring and leaving us with no hot water for four days until a replacement part (£7.50) arrives next week. called support line and met with total indifference and robotic nonchalance; "sorry, sir, it's out of warranty" "yes but it's only 3 years old.. clearly a… Read Full Review

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★☆☆☆☆

“Greenstar Worcester Bosch No Star”

Written on: 25/09/2014

We had a Worcester Bosch Boiler fitted 5 Years ago at a cost of nearly £2000 and it has been the worst boiler ever. The final straw was last week when it began spewing water out like a tap and flooded the garage and made a right mess. Good job it wasn't in the house. We has local boiler repair man to it who said it needed two parts and would then work, he did the work and charged £220 but it did not solve the problem as he did not check the electrics. The water has got in the workings and we… Read Full Review

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★☆☆☆☆

“Breaks down constantly”

Written on: 05/09/2014 by Nancy259 (1 review written)

We have had this boiler for a week and so far it has had to be repaired twice. Worcester has told us that we jut have to wait with no heating or hot water for 2 days until they bother to come around to repair it even though we explained we have a tiny baby… Read Full Review

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★★★★★

“Trust me, I'm a gas man.”

Written on: 01/06/2014 by Sadie386 (1 review written)

I work as a Central Heating Engineer for British Gas. Worcester boilers are some of the most reliable and easiest to work on boilers I have come across. I have a Greenstar, my friends and family mostly have Greenstars and they all work perfectly. Most faults are due to poor installation, a dirty system or faulty controls. Most 'plumbers' also lack the training and technology to correctly diagnose faults on modern boilers. Modern appliances are extremely complicated and contain a lot of… Read Full Review

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Susannahgrosvenor's Comment

Written on: 22/11/2014

I am worried that I am about too purchase a Bosch Boiler and most of the reviews are negative, not sure now.

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★☆☆☆☆

“I Need A New Boiler”

Written on: 11/05/2014 by burt1 (1 review written)

I'm Looking for a replacement Boiler, and after reading these reviews It won't be a Worcester, Typical of a big Company's that take your money and run and couldn't care less. Thank goodness for the internet where these rogue companies are exposed… Read Full Review

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★☆☆☆☆

“Big mistake buying a Worcester”

Written on: 16/04/2014 by AngryatFaultyBoiler (1 review written)

A qualified gas fitter installed my Worcester Greenstar 30si boiler in July 2012. It has never worked properly. Worcester said it was not under warranty because a Honeywell thermostat was used. They sell their boilers without a thermostat so how can they say this?!! I changed the thermostat and the boiler still does not work. It comes on and when it reaches 21oC it goes off. The radiators go cold, I get cold, but the boiler does not come back on again. I have tried turning the thermostat up to… Read Full Review

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★☆☆☆☆

“Beware of Accredited Installers”

Written on: 02/02/2014

New worcester green star combi installed by worcester accredited installer. Installation absolutely terrible, complained to worcester who are not the least bit interested. They say installed to manufactures instructions, no customer care whatsoever. Beware that Accredited installers can make whatever mess they like to your property and worcester will back them, absolute disgrace… Read Full Review

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Cammy976's Comment

Written on: 16/02/2014

I purchased a green star boiler 39 months ago, it was working fine until few days ago,only to my horror the heatexchanger broke down ,£270 one off call out fee,I wasn't this to happen so soon,it's just your luck,

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Jimbot's Comment

Written on: 08/05/2014

Heat exchangers fail due to the poor quality of system water.
You cannot blame a manufacturer if your installer hasn't correctly cleansed the system and added inhibitor to protect system.
If you are in a hard water area it may have been scale that caused the problem.

I suggest fitting a magnetic water filter and a scale reducer (I applicable) to prevent it occurring again.

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Arghhhhhh's Comment

Written on: 28/09/2014

I quite agree. They're useless as a manufacturer, and worse still for after sales service.
My highly recommended "Greenstar" was around £4,000, is three years old and yesterday sprang a leak out of its automatic air vent, ruining the flooring and leaving us with no hot water for four days until a replacement part (£7.50) arrives next week.
called support line and met with total indifference and robotic nonchalance;
"sorry, sir, it's out of warranty"
"yes but it's only 3 years old.. clearly a faulty internal part"
"sorry, sir, it's out of warranty"
"yes, but this is poor manufacture and the thing is now useless due to your poor quality control"
"sorry, sir, it's out of warranty"
"but this can't be due to user error, or even boiler age...."
"sorry, sir, it's out of warranty... we CAN sell you a £25.00 per month after care package though...."

..... OMG! the previous boiler may have been a couple of % less "fuel efficient" but lasted for 20 years with no leaks whatsoever.
What happened to product quality control? has no-one ever tested a £4,000 boiler BEFORE it's been placed on the market?

All of my "fuel savings" are now wiped out by replacement flooring, plumbing costs, etc....

Thanks W.-B. for the poorest after sales service and the worst product manufacture I've ever experienced.
I always wondered just how poor a service one can expect in the UK, and now Iv'e found it.... My search is over!
This product cost way too much, is clearly poorly made and poorly backed up by an uncaring indifferent company who obviously don't care about customers or reputation.

One last point: f YOUR plumber suggests a W.B. money pit as a part of your heating system, I strongly suggest you not only not buy a W.B. product, but also change your plumber, because he's obviously got about as much idea about quality as they have.
None.

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★☆☆☆☆

“worcester bosch 32 cdi compact comi boiler”

Written on: 09/01/2014

This boiler was fitted December 2013. There seems to be some sort of misalignment within the boiler as out casing does not fit correctly and also it is noisey, sounds like as ascot water heater. Technicians from worcester have been out and said noise levels are within tolerance. They did tests and have been out a few times and agree it is noisier than normal but will not replace the boiler. Although pleased with the prompt attention not at all happy with the manufacture of this boiler… Read Full Review

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★☆☆☆☆

“Days after installation WB insisted it be shut down.”

Written on: 15/12/2013

During a routine service of our 30+ year old Potterton Netaheat MkII boiler, which was still working well, we were advised that it ought to be replaced. Plumber installed a Worcester Bosch 30CDi Regular boiler. Worked fine for a few days and then started making awful noises. Plumber discussed it with Worcester Bosch technical department, who said it's the fan, it isn't dangerous, you can still use the boiler, we'll send someone around in six weeks, you are low priority. I accept we were low… Read Full Review

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Ashokbhatt's Comment

Written on: 21/12/2013

I agree. They don't care at all. I had my boiler fitted an year ago, this is the second time it has packed up. Just called WB I was told that there are no engineers available and the earliest they can attend is Monday. Following expressing my dismay and the inconvenience this is causing, they were adamant that this is the only time available. i feel that the purchase of warranties should be regulated by Financial Conduct Authority as this is an indirect form of insurance.

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