Worcester Bosch Boiler Reviews

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★★☆☆☆
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Worcester Bosch Boiler

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Latest Reviews

★☆☆☆☆

“Worst customer service!”

Written on: 01/12/2016 by ValentinMyrick1971 (1 review written)

My boiler is only five years old and I have had problem after problem with it. The latest problem is that it won't start intermittently so I have no hot water or heating most of the time. After holding on the phone for a out 30 minutes, I finally got to talk to someone about paying for someone to come & fix it with a one off payment, which I was told would be £315 and even this cost had many exceptions with it. As I am a pensioner and winter has already come, I asked for the first available… Read Full Review

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★☆☆☆☆

“Worst customer service!”

Written on: 01/12/2016 by ValentinMyrick1971 (1 review written)

My boiler is only five years old and I have had problem after problem with it. The latest problem is that it won't start intermittently so I have no hot water or heating most of the time. After holding on the phone for a out 30 minutes, I finally got to talk to someone about paying for someone to come & fix it with a one off payment, which I was told would be £315 and even this cost had many exceptions with it. As I am a pensioner and winter has already come, I asked for the first available… Read Full Review

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★★☆☆☆

“Poor”

Written on: 20/11/2016 by Sandraj1942 (1 review written)

We had Worcester boiler fitted in July 17. Did not use central heating until October. Since then w have had our fitter out 3 times because of malfunction - a call out charge was applicable. Fitter rang Worcester Bosch to send engineer out. They will not be coming for 2 days. We are old age pensioners, it is very cold, we have no hot water and reliant on small fires. On paperwork it says 24 hr call out. Very disappointed with service we have received from W B… Read Full Review

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★☆☆☆☆

“Tank fails for the second time in less than a year”

Written on: 17/11/2016 by Parker356 (1 review written)

Water tank had to be replaced for the second time in less than 12 months. The first time was an absolute nightmare with the loft hatch having to be reconstructed. Second one resulted in going a significant period of time without hot water. Engineer didn't turn up when he said. All in all, poor… Read Full Review

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★☆☆☆☆

“Over three months wait for a service!!!”

Written on: 14/11/2016 by Adamn247 (1 review written)

I recommended Worcester Bosch to my brother as their service has been pretty good in the past. I called to arrange a service for him today and they can't provide an engineer to do a service for over three months!!!! They have just given me a date of 27th February 2017 and been told that a service is considered low priority. So it is now November 14th and his Worcester boiler needs to be serviced as it's the correct thing to do before winter. I just can't believe they do not have enough… Read Full Review

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★★★★☆

“Great boiler, saved on bills”

Written on: 03/11/2016 by kcSheridan62 (1 review written)

I am very confused with the negative reviews. I bought a Worcester Bosch Greenstar combi boiler and think it is a good buy except that it takes while for hot water to reach certain taps but that would be the same with any boiler? My boyfriend also had the same boiler and his was great too. Since installation I can see that my gas and heating bills have reduced per year… Read Full Review

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★☆☆☆☆

“shoddy and expensive”

Written on: 31/10/2016 by julianhopes (1 review written)

this is the second worcester bosch boiler I have had installed in my properties and i will never touch them again. The product is shoddily constructed, major parts fail in short time and Worcester Bosch will charge ridiculous amounts for replacement parts and repairs.... Go with Baxi or Ideal if you know what's good for you… Read Full Review

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★★☆☆☆

“water temperature”

Written on: 29/09/2016 by Emeryc117 (1 review written)

If I turn up my Heating Thermostat, the Hot water becomes dangerously scalding hot even tho' it is set to a low temperature. My husband is a recovering Stroke patient, and has reduced touch sensitivity. Engineers have been in contact and explained that I have to run off the scalding hot water until the Hot Water set temperature is reached. Too late if my husband initially burns himself when using the shower Not a safe system. … Read Full Review

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★☆☆☆☆

“Very Unreliable”

Written on: 08/09/2016 by Melton387 (1 review written)

I replaced my Baxi Boiler with the W/B 29CDi and it broke down after 11 months so the Fan plus many things were replaced. Then it broke down after 2 years and the Gas Valve was changed and I shall scream if it breaks down again. I paid a lot for a 5* boiler and its worse than any others I've had in the past. How do they claim 5* !!!??? one can only guess… Read Full Review

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★★★★★

“Worcester boiler repair under guarantee”

Written on: 06/09/2016 by perhaps (1 review written)

I would like to take this opportunity to state how fantastic a service we received from Worcester, in repairing a faulty part under their guarantee. We telephoned and were visited the next day by an engineer who was excellent in solving the problem, and is highly commendable… Read Full Review

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★★☆☆☆

“Not the quality product I'd expected. ”

Written on: 09/08/2016 by Peggyworldtraveller (1 review written)

I had a Worcester Bosch Greenstar 30kw SI compact combi boiler put in last summer. It's all right, but not as quiet as I had been told it would be. The first time it fired up I thought there was a plane going overhead. One thing I wanted was to be able to switch off the pre-heat function as there is no point in having it fire up to keep the water hot if I'm away - I work in another country. But when the pre-heat is switched off for a while and then back on, it takes forever and a massive… Read Full Review

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★★★★☆

“Excellent”

Written on: 04/08/2016 by Rice448 (1 review written)

I am reading with interest all the complaints about worcester bosch boilers (there are several models), the model I have was fitted into my 4 bedroom house by Worcester Bosch themselves. Firstly becareful who fits these boilers, British Gas quoted me for smaller boiler but were charging me more for a size that would have been inadequate for my home. The boiler that Worcester Bosch themselves installed is bigger and cost me £2.5k less with a 10 year warranty. So far and has this just about a… Read Full Review

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★★★☆☆

“Technical Help not much help”

Written on: 30/06/2016

Brand new boiler, cylinder, filter and room thermostat just installed. Seems to work okay but the booklet for the room 'stat was confusing so I rang the technical helpline and was put through to someone. This person clearly hadn't been told that he was supposed to help and sounded really annoyed that he was being bothered. It turned out that the booklet was missing a line of instruction (exasperated quote from him: "well I'll have to go and get the booklet now"). He also found it difficult… Read Full Review

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Double07's Comment

Written on: 22/10/2016

I also felt quite a nuisance when I called with a query and they never replie



I was not happy with their customer service person either. I felt quite a fool and then sent an email but never got a reply to my question. Someone needs to
go to the USA to learn how to handle customers.






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★☆☆☆☆

“An absolute disgrace from a company who don't care”

Written on: 26/06/2016 by misschoosey (1 review written)

If you are thinking of having a Worcester Bosch boiler fitted - don't. I had a 27ri compact boiler fitted in 2014. I wondered why my hot water was always steaming when it came out of the taps and why my gas bills were no less than with my previous 18 year old boiler. I realised the hot water was coming on on it's own and the only way to stop it was by turning the boiler off at the power switch. An engineer came out 3 times and changed different parts but to no avail, it still kept happening… Read Full Review

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★☆☆☆☆

“Overrated and over priced. ”

Written on: 15/06/2016 by Downard86 (1 review written)

I have been a heating engineer for 39 years and have been running my own business now for nearly 30 years with over 4,000 boiler installations. Could somebody please prove to me that these boilers are the best? I just will not buy into this. And what about 'Which' what is the criteria for being a Best Buy boiler? Who are they talking to? They are expensive to buy, made from aluminium ( 10 year life? ) and even when doing minor parts replacements you have do a strip down of other parts to get at… Read Full Review

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★★★★★

“excellant”

Written on: 30/04/2016 by Smith211 (1 review written)

yesterday i putted worcester 30i boiler really now am piece of mind … Read Full Review

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★☆☆☆☆

“Cheaply made expensive rubbish”

Written on: 29/04/2016 by Shaniya251 (1 review written)

New Bosch boiler worked ok for 7 months then the plastic flow sensor melted and blocked the heat exchanger, cost £400 to replace those parts, lasted 6 months before it did the same, am now getting ripped out and proper boiler fitted. cant believe they make these so cheaply inside, not worth the money they deserve to go bankrupt !… Read Full Review

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Skippy58's Comment

Written on: 14/05/2016

would have to agree far to much plastic used in these boilers even the gas pipe inside some models is a plastic hose

All made on the cheap imho

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Gremalkin's Comment

Written on: 15/05/2016

The exorbitant cost of the boilers is down to marketing, not manufacturing.
The plastic flow adaptor is van stock for any heating engineer because it fails so regularly. Usually causes water to pour out of boiler. One customer is having his ceiling replaced for the second time after plastic parts on his Worcester have failed.
The parts are cheap, but the damage caused isn't.

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★☆☆☆☆

“Worcester greenstar junior range how the mighty have...”

Written on: 02/04/2016 by Kiddxp285 (1 review written)

Worcester Bosch really need to hang their heads in shame the amounts of failed parts after a few years use is shocking pin holes in the cheap plastic parts split rubber gas pipes and my personal favourite the expansion vessel please don't waste your money on these badly designed cheaply made boilers the only well made part on the boiler is the Worcester badge on the casing and this coming straight from a WB engineer… Read Full Review

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★☆☆☆☆

“avoid bosch boiler”

Written on: 17/03/2016 by AbbigailSheridan (1 review written)

paid out for new bosch condensation boiler 5 years ago the overflow pipe runs out side the property but when it snows the overflow freezes and shuts down the boiler Bosch were rude and unhelpful had to get ladder and climb up and smash the over flow pipe of this then allows the water to run down the wall but the boiler to work this was after 4 days with no heating in the snow total waste of money would never by bosch boiler they don't want to admit there is a problem… Read Full Review

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Simonhwch's Comment

Written on: 29/05/2016

The problem is with your installer. Condensate pipes do freeze outside, every boiler installer knows this and is expected to take measures to mitigate against it.

Worcester made your boiler, they have no control over the quality of the installation - that is down to you.

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★☆☆☆☆

“boiler packed up after 2 years!”

Written on: 22/02/2016 by EstebanMoran (1 review written)

Shocking after sales care. Even worse customer relations. Would avoid and look at other comparing boilers… Read Full Review

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