Worcester Bosch Boiler Reviews

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★★☆☆☆
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Worcester Bosch Boiler

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Latest Reviews

★★★☆☆

“Technical Help not much help”

Written on: 30/06/2016

Brand new boiler, cylinder, filter and room thermostat just installed. Seems to work okay but the booklet for the room 'stat was confusing so I rang the technical helpline and was put through to someone. This person clearly hadn't been told that he was supposed to help and sounded really annoyed that he was being bothered. It turned out that the booklet was missing a line of instruction (exasperated quote from him: "well I'll have to go and get the booklet now"). He also found it difficult… Read Full Review

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★☆☆☆☆

“An absolute disgrace from a company who don't care”

Written on: 26/06/2016 by misschoosey (1 review written)

If you are thinking of having a Worcester Bosch boiler fitted - don't. I had a 27ri compact boiler fitted in 2014. I wondered why my hot water was always steaming when it came out of the taps and why my gas bills were no less than with my previous 18 year old boiler. I realised the hot water was coming on on it's own and the only way to stop it was by turning the boiler off at the power switch. An engineer came out 3 times and changed different parts but to no avail, it still kept happening… Read Full Review

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★☆☆☆☆

“Overrated and over priced. ”

Written on: 15/06/2016 by Downard86 (1 review written)

I have been a heating engineer for 39 years and have been running my own business now for nearly 30 years with over 4,000 boiler installations. Could somebody please prove to me that these boilers are the best? I just will not buy into this. And what about 'Which' what is the criteria for being a Best Buy boiler? Who are they talking to? They are expensive to buy, made from aluminium ( 10 year life? ) and even when doing minor parts replacements you have do a strip down of other parts to get at… Read Full Review

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★★★★★

“excellant”

Written on: 30/04/2016 by Smith211 (1 review written)

yesterday i putted worcester 30i boiler really now am piece of mind … Read Full Review

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★☆☆☆☆

“Cheaply made expensive rubbish”

Written on: 29/04/2016 by Shaniya251 (1 review written)

New Bosch boiler worked ok for 7 months then the plastic flow sensor melted and blocked the heat exchanger, cost £400 to replace those parts, lasted 6 months before it did the same, am now getting ripped out and proper boiler fitted. cant believe they make these so cheaply inside, not worth the money they deserve to go bankrupt !… Read Full Review

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Skippy58's Comment

Written on: 14/05/2016

would have to agree far to much plastic used in these boilers even the gas pipe inside some models is a plastic hose

All made on the cheap imho

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Gremalkin's Comment

Written on: 15/05/2016

The exorbitant cost of the boilers is down to marketing, not manufacturing.
The plastic flow adaptor is van stock for any heating engineer because it fails so regularly. Usually causes water to pour out of boiler. One customer is having his ceiling replaced for the second time after plastic parts on his Worcester have failed.
The parts are cheap, but the damage caused isn't.

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★☆☆☆☆

“Worcester greenstar junior range how the mighty have...”

Written on: 02/04/2016 by Kiddxp285 (1 review written)

Worcester Bosch really need to hang their heads in shame the amounts of failed parts after a few years use is shocking pin holes in the cheap plastic parts split rubber gas pipes and my personal favourite the expansion vessel please don't waste your money on these badly designed cheaply made boilers the only well made part on the boiler is the Worcester badge on the casing and this coming straight from a WB engineer… Read Full Review

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★☆☆☆☆

“avoid bosch boiler”

Written on: 17/03/2016 by AbbigailSheridan (1 review written)

paid out for new bosch condensation boiler 5 years ago the overflow pipe runs out side the property but when it snows the overflow freezes and shuts down the boiler Bosch were rude and unhelpful had to get ladder and climb up and smash the over flow pipe of this then allows the water to run down the wall but the boiler to work this was after 4 days with no heating in the snow total waste of money would never by bosch boiler they don't want to admit there is a problem… Read Full Review

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Simonhwch's Comment

Written on: 29/05/2016

The problem is with your installer. Condensate pipes do freeze outside, every boiler installer knows this and is expected to take measures to mitigate against it.

Worcester made your boiler, they have no control over the quality of the installation - that is down to you.

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★☆☆☆☆

“boiler packed up after 2 years!”

Written on: 22/02/2016 by EstebanMoran (1 review written)

Shocking after sales care. Even worse customer relations. Would avoid and look at other comparing boilers… Read Full Review

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★☆☆☆☆

“Expensive & Unreliable”

Written on: 21/02/2016 by Ishaanr95 (1 review written)

I paid extra to have a WB Greenstar 30CDI installed 4 years ago since I was informed they are the best available, what a mistake!! after 2 years it started randomly throwing up the EA fault code. Usually a reset fixes it & it may continue for an hour or a month before it happens again. Now it seems to be a permanent fault. My parents had the same boiler installed & surprise, surprise, after 2 years they are having exactly the same problem. A search on the internet reveals this to be a very… Read Full Review

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Simonhwch's Comment

Written on: 29/05/2016

We fit 100s of these and EA is not a common fault. In fact I can't remember one of our customer base having an EA.

However, sadly in our industry, undersizing the gas supply pipe is very very common and that will, on a Worcester, give an intermittent EA fault.

Many customers select what they think is a good quality brand like Worcester, then get it installed by the lowest bidder.

The installation is a sum of the parts, not just the boiler.

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★★★★☆

“Prity good deal”

Written on: 15/02/2016 by AydanCarr1992 (1 review written)

Thank you for the great product. We have already had good use from it… Read Full Review

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★★☆☆☆

“Worcester Full of Hype”

Written on: 11/02/2016 by Bankspaul (1 review written)

We had a Worcester Greenstar Combi R40 HE Plus top of the range boiler fitted in 2004 to a 4 bedroom 2 bathroom terraced town house. The boiler worked well to start. When we first contacted Worcester and took out a service agreement they were good but after the first year they got rude and more insistant that we pay a huge amount before they would come out. The service engineers only ever took the CO2 reading until we had a problem in the second year a gas solenoid valve failed. Then one… Read Full Review

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★★☆☆☆

“greenstar use 10 years”

Written on: 29/01/2016 by boilerboy62 (1 review written)

Fitted 10 years ago. You need boiler cover. It breaks down,leaks fairly regularly. The filler key to recharge water system is difficult and hard to use, even more so for elderly with frail hands.water output is modest, and water heat, temperature is barely enough in winter. I would not have this WB again… Read Full Review

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★☆☆☆☆

“Not fit for purpose”

Written on: 24/01/2016 by eqTownsend141 (1 review written)

I am having similar problems with my 3 commercial boilers in my hotel: Eccleston Square Hotel. I Keep having to replace the heat exchangers in (Buderus GB 162) because they corrode after 2-3 years. I flushed all the water out (as per their recommendation) and had the water dosed regularly. In my opinion, these boilers are made cheaply in China and are not fit for purpose. After years of investigation, I believe the problem comes from a metallurgy problem associated with the alluminium used to… Read Full Review

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Lardy1Uk's Comment

Written on: 16/05/2016

Any condensing boiler that is fitted with an alloy heat exchanger is imho not suitable for constant commercial use or in installations were the boiler would be subjected to "heavy" or constant use were it will be in the condensing mode for long periods or constantly i.e heating a swimming pool ect

Ally is not up to it I have seen numerous ally heat exc failures caused by excessive condensate corrosion. look at any condensing boilers condensate trap & you will find grey sludge the, heat exc is slowly dissolving away

For heavy boiler use (commercial) I would advise that a boiler with a stainless steel heat exc is used ??

(I am an rgi & boiler installer I have no connection or loyalty to any boiler manu)

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Simonhwch's Comment

Written on: 29/05/2016

I take it you are not using softened water to fill up the GB162s?

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★☆☆☆☆

“Expensive Rubbish”

Written on: 19/01/2016 by browndm5 (1 review written)

I am a landlord and have paid for two worcester bosch 34 CDi Classic boilers to be professionally installed in two properties. They have been regularly serviced. The cost of the two boilers was £2600.00. The first boiler failed after 14 months with an ignition problem and had to have a replacement part fitted which admittedly was repaired under warranty. However it took 3 days before an engineer arrived to repair it. The second boiler is now making a noise like an aeroplane taking off and is… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 14/01/2016 by Lyonsub1991 (1 review written)

Worcester boiler installed four months ago, support line called twice already, this time complete boiler breakdown and have to wait three days for an engineer with no heating and no hot water, appalling. Interestingly I had to wait over ten minutes for the helpline to answer my call, I cannot fault the staff they are very polite, yet when I rang the sales line it was answered in one ring............. Hmmmmmm as per usual existing customers are deemed less important than new ones!!!!… Read Full Review

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★★★★☆

“Very reliable boiler if correctly installed.”

Written on: 17/12/2015 by Gmcfadyen (1 review written)

Having read the number of negative reviews I was surprised. I had a Greenstar 30si installed 8 years ago and in spite of the fact that I have never even had it serviced it has performed flawlessly. The only times that it failed was when the condensate pipe froze up during extreme weather. This not a fault of the boiler but of the lazy installers who directed the condensate pipe to an outside wall. The cause of failure was clear and obvious. I got a handyman to reroute the condensate pipe… Read Full Review

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★☆☆☆☆

“Brand New Worcester 42 CDi Classic”

Written on: 12/12/2015 by JOHNJOHN99 (1 review written)

The boiler was installed last week and broke down one day later on Friday afternoon.Heating engineer who fitted it returned and found that the pump was not working.Worcester Bosch told me that I was too late for a technician to call and I would have to wait until the Monday.House freezing and no hot water all weekend.Their guy turned up on Monday and replaced the pump and commissioned the boiler again.Now one week later the same thing has happened again,pump broken no heating or hot water until… Read Full Review

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★☆☆☆☆

“Massive expense”

Written on: 03/12/2015 by AudrinaTurner420 (1 review written)

Our Worcester boiler is less than 5 years old and we gave just had to fork out £740 on getting it repaired. It has been serviced regularly each year… Read Full Review

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★☆☆☆☆

“DON'T BUY Worcester Bosch Boiler - Unreliable & Poor...”

Written on: 27/10/2015 by Bakerxb341 (1 review written)

I've had my Worcester Bosch boiler for 8 years and its been nothing but costly problems with things going wrong regularly from first year it was installed which seems to be manufacturing faults and problems. It has cost me fortunes in parts and gas engineers fees to fix them. Worcester Bosch customer services staff are polite but unhelpful and all they do is pass you off to independent plumbers/gas engineers. They don't take responsibility of selling faulty goods and I am extremely unhappy… Read Full Review

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★☆☆☆☆

“World worst rubbish”

Written on: 23/10/2015 by Kearns414 (1 review written)

I have this system for about two years now and it is as good as new, Mainly because I have not used it much after I got my first gas bill £300 for one quarter for a one bedroom flat. I did have it on the few times the installers came out. They explained that one part could not read the other.They also said that once the system is on it will be on full blast and I can't turn the heat down,as it will still use gas as if it was on full,also if I were to turn off a radiator it would still use gas… Read Full Review

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