Worcester Bosch Boiler Reviews
Summary
Read user reviews of the Worcester Bosch Boiler from customers past and present. Submit your own review and tell us what you think about this boiler.
Media Gallery for Worcester Bosch Boiler
Latest Reviews
★☆☆☆☆
“Never again!”
Written on: 02/05/2013 by mikebikekite (3 reviews written)
Our old boiler had worked fine for decades but my wife liked the idea of a smaller and more efficient boiler so we got a Worcester combi boiler. It was certainly smaller but the increased efficiency now meant we needed to add a radiator to the airing cupboard to dry cloths as the boiler doesn't give out enough heat by itself. The combi boiler also puffs out steam along the side of my house and both my own and my neighbors window frames are starting to rot - large bills expected here. It... (read more)
★★★☆☆
“Poor programmers”
Written on: 28/03/2013 by Begs (1 review written)
Fitted 37CDi Sept.2012. The first two programmers failed, I am now on my third. Recently I came home to a freezing house, to find that after a power cut in sub zero temp, the boiler had switched itself off and I had to restart it manually. Worcester inform me that this is normal as the boiler will not resume function automatically in these sircumstances. The control system for the boiler is poor and I have little confidence in the heating system. TB Lancashire. (read more)
Oldboiler's Response to Begs's Review
Written on: 02/04/2013
I too have had three programmers. In despair I tried moving the radio-controlled receiver - first close by the boiler and when that worked well, further away. No problems since. It was easy to remove the controller from the wall. However, although I've had the boiler 5+ years, the house has been colder as I've lost a cosy hot water tank upstairs and a warm floor-mounted boiler in the kitchen. This means I've now got to insulate the house better.
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★★☆☆☆
“What they don't tell you”
Written on: 27/03/2013
Every time hot water is required in the bathroom, for a shower or a wash, I have to let 30 litres of water flow before its hot enough to use. OK there is about 16m of 15mm pipe between the boiler and the shower (less than 2 litres full) but I have to wait a minute and a half before I can use the fitting. This is frustrating, wasteful and costs me money on a metered supply. I've spoken to my installer and written to Worcester Bosch. They were not at all surprised and said that there is... (read more)
★☆☆☆☆
“I cannot believe that I am writing this, about a...”
Written on: 26/03/2013 by MikePrice58 (2 reviews written)
I cannot believe that I am writing this, about a company I have trusted for 15 years! I wanted my WB 24CDi boiler serviced, nothing wrong with it but I get it serviced every year or so. Phoned WB, who quoted £126.00 inc VAT. Bit expensive but I trust them, they are the main LPG Combi supplier / servicing company. But they wanted me to pay £315.00. Why? "In case there is a fault with your boiler." After trying to get an explanation, it transpires that WB will service your boiler for... (read more)
★★★★★
“ Fantastic Worcester Bosch 28CDI RSF combi boiler”
Written on: 20/03/2013 by aceflyer (6 reviews written)
I am writing this review because I we are about to replace this boiler with another Worcester Bosch boiler. In 18 years of ownership the only repair done was to get the pressure vessel re-pressurised about 3 years ago. It needs the diverter valve replacing now, and there is a slight leak from somewhere, suspect the heat exchanger , this has not been checked, but the rising of the pressure gauge would perhaps confirm this. The system was fitted by British Gas not recommended because, despite... (read more)
Aceflyer's Response to aceflyer's Review
Written on: 23/03/2013
The new Worcester 28 CDI compact boiler was ordered on the 19th March 2013 and installed two days later on 21/3/13. The installation was completed on the 22/3/2013 with the addition of a new wireless room thermostat and replacement room controller. we chose the same controller a Drayton Lifestyle WP111 as our previous one because it is so intuitive and easy to use. The work was done by a WB credited installer and as previously stated this gave us a 7 year warranty on the boiler. The installers who came were cheerful and obviously knew their jobs thoroughly. the system was thoroughly flushed and a water additive used after the flushing was done. They tested the boiler over an hour or so to make sure it was operating correctly, made little mess and cleaned up after finishing the job. All the old boiler parts were removed from site together with one or two items of rubbish we asked them to take, well done lads. They even sent an inspector to check everything when the work was completed to comply with the benchmark commissioning scheme. So far everything is operating smoothly, the boiler pump is much quieter in operation in fact we can't hear it unlike the old pump. I will follow up of course if any problems do arise as it is early days yet, and try to give some idea of any cost saving in gas consumption.
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Jgeorge's reply to Aceflyer's Comment
Written on: 01/04/2013
Could you give an idea of the total cost - I've had a vaguefrom BG and a more detailed (and expensive one) from a supplier/installer who is supposed to be good (takes BG to task on Watchdog) - close enough to £4,500 incl. VAT which seems an awful lot to spend on a 1 bedroom flat - admittedly in London!
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Aceflyer's reply to Jgeorge's Comment
Written on: 05/04/2013
Jgeorge the total cost via a Worcester accredited installer who gave the 7 year guarantee, including a new replacement controller and wireless room thermostat, power flush and system water additive was £1745. Make sure you get on the Worcester Bosch site and input your postcode to find an installer for your area. I did know my installer from 1970 after moving into my first new house after marriage. I would get at least three quotes and try to get some form of reference for your preferred installer. My boiler is still working perfectly with no signs of any problems I am not expecting any but I also have the security of the 7 year guarantee.
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★☆☆☆☆
“6 days to fix leaking boiler !!”
Written on: 14/03/2013
Just reported a water leak on my expansion system Told I have to wait 6 days to get an engineer Over a thousand gallalons of water will flush away at my house foundations until they grace me with their engineer So much for next day 3 at most service Will have to isolate the water to the boiler to prevent damage to house and go without hot water My opinion of them is service is unprintable!! (read more)
★☆☆☆☆
“ripp off service charges”
Written on: 07/03/2013 by feardhaigh
Beware - poor reliability on Greenstars. If you dont sign up to their ripp-off service contract be prepared to take out another mortgage to cover the fixed £250 for one days labour only - whether the engineer stays for 15 minutes or 8 hours - still £250!! They seem to have got carried away with their own self importance - heads up arses comes to mind!! (read more)
★☆☆☆☆
“Worcester condenser 40CDi multiple breakdowns”
Written on: 23/02/2013
I have had a Worcester condenser 40CDi since 2009. Since that time the boiler has had a new printed circuit board, and not one but two replaced heat exchangers. My recent efforts to discuss this with Worcester has been met with a poor quality investigation and a "not our fault " reaction. The previous boiler in our house worked well for over 15 years with no major issues. It was only replaced in an attempt to be more economical and have a condensing boiler. Overall I am very unhappy with... (read more)
★☆☆☆☆
“Terrible service”
Written on: 18/02/2013
I have a Worcester boiler fitted last January. It has broken down more times than I can remember. I have had six pumps and the service from Worcester has been terrible. Takes days to get visit then they cancel, always late and engineers useless. Do not buy a worcester boiler. (read more)
Oldhenry's Comment
Written on: 28/03/2013
very good to hear this side of the tale of 'efficiency'. The major efficiency is in the profits of boiler companies. My Ideal Standard is 36 years old and has had one thermocouple (£15) in the last 18 years and the odd vacuum out. I will stick with it .
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★★☆☆☆
“Cant get parts for these boilers in Ireland”
Written on: 15/02/2013
I,m a Heating engineer in Dublin Ireland am trying to get a part for a customers worcester greenstar 24i Boiler . The main supplyer of these Boilers in Ireland are Heatmerchants. When i called Heatmerchants they said they dont stock the parts it would be ordered from England n would take a few days. Its been 10 days now and still no part ! My customer is understandably very annoyed at the situation As hes no heating or hot water. In the depths of winter this is not acceptable to have such... (read more)
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Showing 1 - 10 of 103 Reviews
★☆☆☆☆
“Just past 5 years, it dies and they weasel out of it!!”
Written on: 05/02/2013 by pete682 (1 review written)
We had a Worcester Bosch Greenstar boiler installed in late October 2007, after coming home from a lovely holiday abroad to discover our previous boiler which was only 2 years old had leaked onto our freezer, shorted that out and promptly died. We then had to shell out about £2,000 (all in) to have out WB Greenstar installed. We chose WB since it was a trustworthy brand and we didn't want a repeat of our previous boiler. We had had no problems at all, serviced it each year through our... (read more)
N12Sse's Response to pete682's Review
Written on: 12/02/2013
Good luck with the corgi cover if they take water samples should your heat ex block again and they invalidate your warranty if the system waters dirty. Also look forward to multiple visits and headscratching should you get any intermittent faults. You ended up paying 185 quid plus your corgi cover. I'm sure many people will make up there own minds who lost out on fakebook.
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Derekgas's Response to pete682's Review
Written on: 08/05/2013
I concur that the Corgi cover is not one of the best, Corgi Homeplan by the way is nothing to do with Corgi as you know (knew it, before it was replaced by Gas Safe Register) It is a Scottish company called Green Installer.
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★☆☆☆☆
“Boiler Breaks down just out of warranty”
Written on: 13/01/2013
Boiler had a two year warranty, one month past this date the pump failed! Worcester came out and charged £260! Only replacing the pump head which cost approx £80. The engineer even said that the water content was spotless so not sure why it failed. I enquired that should I really be paying for this visit when I have brought the dearest boiler on the market? Oh and being the dearest boiler out there the front facia is very cheap and plastic everywhere, even to the point where the front flap... (read more)
★★★★★
“Warranty service exceptional ”
Written on: 01/01/2013 by MichaelWhatling (4 reviews written)
When the boiler went off on New Years Eve - (perhaps due to my draining the system to remove a radiator....) I called the hotline expecting a cold New Year and big bill. The service line was excellent and they sent an engineer New Year's Day morning. The system was repaired at no cost and no words can describe the exceptional customer service. Yes, they cost a bit more but for peace of mind I will always buy Bosch. My mother had a small problem with her tumble dryer - they dealt with it... (read more)
★★★★★
“Service Beyond Belief Here In Cumbria”
Written on: 08/12/2012 by Duffeymoon
My Worcester Bosch boiler performed faultlessly for ten years, and then we had serious problems, very difficult to diagnose, possibly the boiler at fault or a possible circulation issue. I had the best engineer in the county, if not the country boiler is now superb, well done Worcester I shall buy another without hesitation when the time comes ( But I'm in no hurry) MB Cumbria (read more)
★☆☆☆☆
“awful warranty, poor timer reliability”
Written on: 24/11/2012
I am the owner of a greenstar junior 24i boiler. The efficiency of heating is good/excellent. However the timer switch broke almost straightaway (installation was in 2009, it had broken by Dec 2010) and this means it is either on or off hence losing some of the gains in heating efficiency. Having the extended warranty which supposedly guarantees the product for 5 years for all labour and parts I assumed that this wouldn`t be problematic. Unfortunately, hidden amongst the small print for... (read more)
Derekgas's Comment
Written on: 28/12/2012
The boiler must be serviced annually to maintain the warranty, but it does not have to be a Worcester service engineer, just a gas safe registered gas installer, the criteria is for it to be serviced that is all, the costs can be as little as £40.
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★★★★★
“Very pleased with our Greenstar 30CDi”
Written on: 05/11/2012 by Bertie1957
Firstly can I say that this is the first review that I have ever written. I feel compelled to submit this review on our experience of this boiler. Our old conventional boiler was over 20 years old and was still working OK but we felt that it was not working efficiently and struggled to get the house warm. We also had a piping crossover problem which myself and a friend had tried to fix twice, replaced the diverter valve, and tried to prove the wires and pipes etc without success. We could... (read more)
★★★☆☆
“Misleading information”
Written on: 04/11/2012 by Orbit (2 reviews written)
I had a new Bosch boiler fitted in April. I chose a boiler that would fit under the worktop of my new kitchen - to be fitted later in the year. I used a Bosch recommended installer who fitted the boiler so that it stands 100mm proud of the worktop. I challenged the fitting and was told 'That's how it is supposed to be. I rang Bosch and was told yes, the boiler will stand 10 cm in front of a 600mm worktop " Most modern worktops are now 700mm.". This is not true. Various tradesmen who have... (read more)
Derekgas's Response to Orbit's Review
Written on: 28/12/2012
The depth of the boilers is given in the brochure and on the website, none are more than 600mm and can be fitted flush to the wall, so either your worktops are 500mm or the installation was not carried out to have the boiler flush.
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★☆☆☆☆
“Broke down five times in two years”
Written on: 02/11/2012
I had my boiler Worcester installed in 2010. I've had five plumbers out since then because it has stopped working. The heating bill is three times the price of the Baxi I originally had. The house is cold even when it does work. I've complained to the installer, who has since gone bust. If the heating system is not on constantly, the pilot light goes out and I have to call in someone to drain the system and re-prime it. Never buy one of these and don't pay any attention to their website.... (read more)
Derekgas's Comment
Written on: 28/12/2012
I suspect the wrong size of boiler was installed or it was installed incorrectly.
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★☆☆☆☆
“Worst customer care experience I've ever had”
Written on: 18/10/2012
I bought a Worcester Bosch boiler several months ago and at the time asked the customer care team for extra details of how their DT10RF Optimiser worked. Based on their description I bought one. The thermostat has never worked in the way they explained so I recently contacted them again for more info. After several emails they gave me a full technical report which showed that the original description was wrong. When I pointed this out instead of an apology I was simply given a very direct... (read more)
★☆☆☆☆
“Customer service non existent”
Written on: 18/10/2012
Timer broke within a year - made several attempts to contact customer services - kept on hold for nearly an hour until I gave up once. Emailed , no reply! The boiler itself works fine however have to switch it on and off manually. Wish I'd told the installer on the day to take it back and bring a different branded one . Will never install a worcester Bosch again. (read more)
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Showing 11 - 20 of 103 Reviews
★☆☆☆☆
“Oh dear Worcester gone down hill!”
Written on: 27/09/2012 by Guess
Worcester 28i boiler brand new and installed today, already has a faulty fan! So haven't yet experienced the heat! Can't get a replacement for 3 days! We are freezing and have a new born!! 3 days is too long to wait! Our last boiler was Worcester and lasted 15 years! But not impressed with them now! Wish we had gone with a cheaper boiler! (read more)
Nat11's Response to Guess's Review
Written on: 07/10/2012
hi! Did you get your boiler fixed? we had exactly the same problem, installed a brand new boiler this friday and the fun went off immidately, the engineer didn't even left our home. Still waiting for the bosch engineer to come, freezing at home with a baby... the worst of it is that our previous boiler was still working and the only reason we decided to upgrade to the new one is to avoid the situation one day in which we are now...
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Derekgas's Response to Guess's Review
Written on: 11/10/2012
My guess is that the condensate pipe was poorly installed and the condensate water backed up into the fan (it should cut out but sometimes they dont) so more an installation issue?
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★★★★★
“A Fantastic Boiler”
Written on: 26/09/2012 by davidlaw29 (4 reviews written)
We have had our Worcester Boiler for over 2 years, with no faults and no lack of central heating. This is very rare, especially when compared to other boilers we have had installed in the past. The price was very fair, and the overall performance is fantastic, this is a Boiler I highly recommend to anyone looking at buying a new boiler or a replacement. The installation was also simple for our Heating Engineer, as it came as standard with all of the additions, such as the Remote thermostat... (read more)
Ashokbhatt's Response to davidlaw29's Review
Written on: 26/10/2012
Don't say it too soon, you may regret it as I am.
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★☆☆☆☆
“Do not buy from these people! ”
Written on: 24/09/2012 by CSSSSSSS (1 review written)
I bought a Worcester Bosch boiler a few years ago now. Trying to change the timer on the machine proved very difficult and the manual was awful. Even the engineer who fitted the machine couldn't fix it. He told me to just turn it up when i needed it. SO we have not had central heating in the morning for over 2 years. Decided I can't bear it so I phoned today to get another engineer round. They told me they would charge £315! I am unemployed and your manual is apauling! How can... (read more)
Derekgas's Response to CSSSSSSS's Review
Written on: 11/10/2012
Your installer should have educated you on the use of the programmer, the instructions are ok, the engineer should take the time to learn about the product before installing it.
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Csssssss's reply to Derekgas's Comment
Written on: 21/10/2012
The installer did educate me, can't help it if I can't figure out the manual. So all I got from Worcester Bosch when I wrote to them was a manual photocopied in the post. No response to my comment that to call out one of their engineers to help me would cost me £315. Even if that is my fault I can't figure it out, what about an ELDERLY person. It's disgusting customer service and a complete rip off. Clearly you sound like you work for them and are biased - I won't defend a company that has appalling after care service. You are entitled to your opinion and I am entitled to mine.
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Csssssss's Response to CSSSSSSS's Review
Written on: 21/10/2012
Funny how my comment goes to the moderators, bet they don't print a negative review.
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Derekgas's reply to Csssssss's Comment
Written on: 22/10/2012
My comments went via the moderators too, I own a central heating company and we often install Worcester Bosch boilers, the instructions are no worse than any other, most manufacturers would send a copy instruction manual and all would charge to call out to a problem not covered by the guarantee, none of them would cover a persons inability to understand instructions, and it was after all 2 years after you bought it! Your 'never buy from these people' statement is a bit harsh when you dont have a valid problem with the product? I wouldnt need to be biased to see that.
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Ashokbhatt's Response to CSSSSSSS's Review
Written on: 26/10/2012
I agree the manual is full of tecnical inforamtion. I think that Worcester Bosch thinks that all consumers are boiler engineers. A simple section of Trouble shooting would help and ease the consumers panic especially in the winter months. Employ a Japanese manual writer.... no wonder they (JApanese) are able to sell their goods anywhere in the world.
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Csssssss's reply to Ashokbhatt's Comment
Written on: 30/10/2012
Thank you someone who Agrees with ME!
As to Derekgas - my point was that I was happy to PAY but £315 is ridiculous and mean. Nobody in this economic climate can afford this for a callout charge. Think about elderly people who can't even see the manual let alone understand it.
If they had been a little more helpful of course I wouldn't have posted a negative review. Shop in M&S for example - great reputation - do you want to know why - they have GREAT CUSTOMER SERVICE.
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★☆☆☆☆
“Appalling Worcester Bosch after sales service- rude...”
Written on: 05/07/2012
We had our WB Bosch combi boiler installed last September by a local gas safe engineer- we had our problems in that process but thought the after sales from the large Bosch company would compensate us for the burst pipes in our 70s house which could not take the high pressure. Not so. After all visible leaks were rejoined etc we had loss of pressure frequently and my 60 year old husband had to go up in loft every time to top it up. this was difficult after his knee op. The Bosch engineer... (read more)
Guest's Comment
Written on: 31/07/2012
As you said youre problems are with the 70's pipework in your house and not the boiler. Hardly Worcester's fault. Spend some money, stop moaning and upgrade your system.
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Guest's Comment
Written on: 03/08/2012
not pleased with my 6 year old worcester boiler at all. over the last 2 years have spent £300 on parts for it.What a load of rubbish! two and a half grand I dont expect to be spending anything on it other than an annual service,!!!!!!!
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Worcesterboschrogues's Comment
Written on: 04/09/2012
Worcester Bosch's warranty is not worth the value of the paper it is written on! Beware buying this brand at your peril.
Our Worcester Bosch Greenstar Camray boiler never kept its pressure from new.
OFTEC Heating engineers pressure tested our pipeworks and system prior to installation without any pressure loss and confidently tell us that the pressure loss/ leak was coming from the new boiler.
Worcester contacted and they replace Secondary Heat Exchanger under warranty. Or do they!
Pressure loss is still the same and we are then told we must have a leak in our pipeworks and that it cannot be their boiler!!
They then refuse by letter to attend any warranty visits from then on,even though boiler is still under warranty.
We therefore hire a leak detection company who advertise as leaders in the field of leak detection,who test our pipes/system twice on separate visits and they find no leaks but further tests reveal that THE LEAK IS IN THE BOILER ONLY.
They take internal boiler photos and write a report detailing exactly the leaks found on the boiler.
Worcester are given these findings,photos and two reports and we request a warranty visit, which was Initially refused as photos showed boiler was in too poor a condition to repair due to the leaks.They also refuse to replace the boiler with new.
Formal letter does the trick and warranty visit carried out.
But instead of admitting boiler was leaking and despite all the undisputable mounting evidence , Worcester choose to again verbally and on paper to
DENY THEIR BOILER WAS LEAKING!
Instead they plot and plan and leave our boiler running 24/7 and tamper with our electrics, zone valves, room and cylinder stats.,even carrying out reverse return flow etc. to make our boiler run warm to evaporate the boiler leaks. Dishonestly,they also replace our leaking secondary heat exchanger without admitting this fact either verbally or on their job sheet . They do admit to 3 men @ 4.5 hours labour = 13.5 hours labour to only replace a condensate trap!
They leave us with a leaking Primary Heat Exchanger and DENY any leaks are coming or were from or with their boiler. Unbelievable lies.
After Worcesters visit, low and behold, we now really did have a leak on our pipework ; this was purposely caused by them introducing excess pressure to our system and ultimately done with the sole aim of taking attention away from the real LEAK CULPRIT : THEIR BOILER
A Condensing Boiler/Forensic Expert and an 3 OFTEC Heating Engineers are requeted by us to investigate Worcesters dishonest work...ALL agree that a cover up has been carried out by Worcester Bosch.
Leak Detection Company state that 'their equipment does not lie"
Loss Adjuster writes a report of his findings of leak in our pipes as not a long standing issue ..but leak according to Worcester was over 3 years 9 months
Damage found does not favour Worcesters lies.
Our leaking boiler, by now 3 years old, was removed and photos taken of the externel leaks as left and covered up by 3 Worcester Engineers.
We send a FORMAL LETTER and photos with these findings.
Senior Worcester Manager assigned to case but all communication is shut down when we send our evidence incriminatiing Worcester Bosch.
This has to be one of the worst examples of BAD Customer Service and non existent warranty guarantees ever experienced.
This case has not been settled by Worcester Bosch as yet, and we are seeking FULL MEDIA EXPOSURE. Evidence, receipts and time lines are fuly prepared and we are fully prepared to take this case to the public domain.
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Derekgas's Comment
Written on: 11/10/2012
No way should your installer have put the boiler in the loft, he should also have been the one to investigate the leaks! I cant excuse WB engineers attitude though, if he has problems with work or personal, he should not have taken that out on you.
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★★★★☆
“Intrmittent fault with 42CDi”
Written on: 19/05/2012 by driverpw (1 review written)
My WB boiler has been installed for approx 18months. From 1 month old it has occasionally tripped out with an EA fault but I have usually managed,with some difficulty, to get it away again. I rather stupidly did nothing about it until a couple of weeks ago when I wrote to Worcester Bosch giving details of my boiler problem. Within 2 working days of sending my letter I received a phone call from WB and they arranged for a service engineer to visit the next day. The engineer found a... (read more)
★☆☆☆☆
“Highly unreliable - very bad product, bad engineering -”
Written on: 07/05/2012
Despite getting our Worcester Bosch oil combi-boiler being professionally serviced annually, we normally have to get a furnace engineer out at least once more a year, normally twice and occasionally 3x. :( This is despite having all major parts except one replaced a couple of years ago (that year is the only one that it worked for 12 months without breakdown). And several other parts since. It breaks down at the worst possible times too. For example the first very cold night of winter... (read more)
Boilergonebad's Comment
Written on: 07/08/2012
Your review encapsulates every problem that we have experienced with Worcester Bosch and the Greenstar external oil boiler we had installed 3 years ago. The oilers are badly engineered and very unreliable and the service engineers are awful, rude and incompetant. I can't believe that you are having to go through the same hell as my wife and I are. We truely hate this company and there awful products too and you have our sympathies. To anyone reading these reviews I really would not have a WB oil combi boiler. The fact that the Grant Vortex comes out best in the Which report for oil boilers says it all - wish we had read these reviews before we bought. We are seriously thinking of have the Greenstart removed and replaced. As both of these reviews state our Worcester Bosch boilers just ruin huge chunks of our lives and it is not pleasant to be without hotwater and heating for days/weeks upon end.
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★★☆☆☆
“Worcester Greenstar Boiler”
Written on: 18/04/2012
Installed in my rented accommodation less than 3 years ago, after initial problem with circuit board (or something) meant it didn't work so new circuit installed. Continual problems with it switching itself off - happens on at least a monthly basis. First winter after installation it switched itself off while i was away and as a result pipes burst and house flooded. Been renting for 20 years, never had as many problems with any other boiler of any age as with this one. (read more)
★☆☆☆☆
“Faults, faults, no heating or perma heating!”
Written on: 16/03/2012
Dreadful, appalling piece of kit. Had it 7 years and if we manage a few months without it packing up we've been lucky despite having it serviced every summer (sorry ex commercial property manager so paranoid about such things!) Initial problems with the Digistat - 7 call outs and eventually they gave up and fitted an external Drayton unit. Was promised free servicing for inconvenience - you try claiming it! Since then fault codes after fault codes. Today SE and the dreaded T on side... (read more)
Guest's Comment
Written on: 11/05/2012
SE just means the service interval timer needs re setting .your service engineer should have re set after service .the trap filling mode lasts about 15 mins you may have altered the temperature on the heating ,just goes on low heat for a bit ,hw is unafected .digistats can be a problem with interfearance from other units ,wireless gagdet etc .best to fit wired room stats
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★☆☆☆☆
“bosch boiler greenstar”
Written on: 11/02/2012
please don't get this boiler fitted - you will have nothing but issues Ours is 2 months old and we are fed up with it- if we didn't have woodburners then we would be frozen (read more)
Derekgas's Comment
Written on: 11/10/2012
You dont say which boiler or what issues? I would bet it is another condensate freezing issue given the date, which would be an installer problem not a boiler one!
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★★★☆☆
“Shabby Customer Relations”
Written on: 19/01/2012
I had my 37CDi boiler installed almost 12 months ago and up to now, it has performed pretty much as I'd expect. Where Worcester Bosch fell down in my case, is regarding customer relations and paperwork. I chose this boiler as there was the possibility of a 5-year parts and labour warranty. It was fitted by a WB 'Bronze' installer, which meant he levied a surcharge to cover the cost of the extended warranty. That was fine except that Worcester Bosch wouldn't allow him to pay by cheque,... (read more)
Guest's Comment
Written on: 17/02/2012
30si bocsh not so good.
Why pre heat not coming on as dt20 program says had 4 parts to this boiler in 14 months bocsh say working fine that the pre heat..
So why all the new parts..
if any one knows about pre heat would like to come on here
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Derekgas's Comment
Written on: 11/10/2012
Accredited installers don't pay a surcharge for the extended guarantee?
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Showing 21 - 30 of 103 Reviews
★★★☆☆
“Better than the competetion...but still reliability issues”
Written on: 20/12/2011
Our highly troublesome Glowworm energy saver 80 was condemned after just 5 years (despite being under a fully comprehensive service, repair and maintainance contract since new via Heatcall and Homeserve. The boiler had rotted/rsuted itself to pices due to constant internal leaks which reapirmen failed to fix properly (bad design combined with poor repair/service 'technicians' ). So in Summer of 2005, at great expense we had to buy a new boiler (glowworm/heatcall/homeserve washed their hands... (read more)
Dazrickard's Comment
Written on: 06/03/2012
these boilers are built in UK, ignore the Bosch bit
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★☆☆☆☆
“I rue the day we bought a worcester bosch boiler”
Written on: 18/12/2011
Its December 2011 we again have no heating or hot water, its been a catalogue of errors and poor service from day one. We chose a worcester bosch accredited installer to get extra warranty, my how we will need that!! He promptly fitted the wrong boiler, left us with radiators not connected to the system, and then tried to charge us to have them reconnected!! The boiler has failed 3 times in 18 months, we are on our second digital receiver, this now seems to failing. For Worcester Bosch... (read more)
Derekgas's Comment
Written on: 11/10/2012
Your initial problems were caused by the installer rather than the boiler, some of the early rf thermostats were problematic but these days they are fine.
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★★★☆☆
“two break downs in 2 years”
Written on: 02/12/2011
have had the 30i worcester @ bosh fitted for 20 months, it has broke down twice due to water pouring in through air and gas vent, have had to make cover to shroud the outlet pipe because of the cost and time needed to repair it. (read more)
Derekgas's Comment
Written on: 11/10/2012
There is no 30i..? By air and gas vent I presume you mean the flue, something is wrong with the flue installation, that will likely be the installers fault rather than a boiler fault?
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★★★★★
“WB Greenstar 42CDI”
Written on: 01/11/2011
Had this boiler coming up to 3 years now, in that time it has not missed a beat. It was a self install (Gas safe and Corgi look away now!) it replaced a Potterton Puma which had died after 10 years 2 fans and 1 PCB. The WB has cut my gas bills by 25% even though in the time we have had it we've seen the hardest winters for some time. It looks good, is quiet in operation, hot water flow is excellent I can run a bath too hot to get into in 7 minutes, (then again, then again, etc etc) we have... (read more)
★☆☆☆☆
“Worcester Bosch Greenstar FS42Cdi Regular”
Written on: 04/10/2011 by AshokBhatt (1 review written)
I have had this boiler for 29months, no wonder the manufacturers give 24months guarantee. It was all fine up to now. Everything went wrong with this boiler..... I have to replace new condensing pump (cost £290.00 plus labour £150.00=£440.00) new thermo-switch, door seal, and another part (cost £40.00 plus labour £75.00= £115.00) Now PCB (£102.00 plus labour £150.00=£252) Total of £807.00. Original cost of the boiler was £1499.00! I am disappointed with the boiler and the... (read more)
Derekgas's Response to AshokBhatt's Review
Written on: 11/10/2012
Worcester give a 7 years warranty to accredited installers. Pump should be around £200 with £60 - £90 fitting. Plumbers merchants are just that, not boiler parts suppliers, they are different industries, it look like your engineer is a bit on the expensive side.
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★★★☆☆
“Worcester Bosch Greenstar 37CDI Boiler (Gas)”
Written on: 29/09/2011 by DriveBy (4 reviews written)
I spent a lot of time considering boiler options, and understood that the Worcester Bosch Greenstar 37CDI Boiler would be more than enough for my needs (small 3 bedroom terrace). In terms of performance the boiler is excellent and does exactly what you would expect. The functionality is fine and directly comparable to other boilers. Noting the preium you pay for this though...: My main disappointment has been with reliability. My boiler has been up and running for 27 months now, and... (read more)
Derekgas's Response to DriveBy's Review
Written on: 11/10/2012
Cover is emergency breakdown cover, not we will get your system up to date cover, anyone would charge for the installation to be brought up to date, the flue inspection hatches are a reasonably new regulation, check the terms and CONditions on breakdown insurance, they all wriggle out if they can.... well, most do.
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★☆☆☆☆
“28Si 11”
Written on: 06/09/2011
Had a 28Si 11 installed approx 4 years ago and have had nothing but problems. The fan, expansion tank, losing pressure through the pressure valve and the most annoying thing of all is the boiler stops working for no apparent reason and leaves a red flashing light which indicates absolutely zip about the problem. My boiler is in my garage so when it trips out I have continually to back into the garage to reset the boiler. Relayed the information to a Gas fitter I know who informed me that it... (read more)
Derekgas's Comment
Written on: 11/10/2012
I dont remember this pcb being a particularly fault prone one (33 years in the game) but the fault you had was the board, but all the problems listed above can be caused by an overheating of the boiler, chances are the expansion vessel perished because of poor system water (mucky water), which caused an over expansion and overheating, installation fault more than a boiler fault.
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★★★★★
“Looking at the dates of the reviews I think a lot of...”
Written on: 16/05/2011
Looking at the dates of the reviews I think a lot of people here don't understand that a frozen condensate is not the fault of the boiler. If anything it is the fault of the fitter and the gas regulations board recommended fitting instructions for a condensate pipe being based on the assumption global warming was real and we were never going to see another sub zero winter again!
Nor do they understand that when a greedy gas fitter comes out he can make a lot more money by telling you a pack...
(read more)
Guest's Comment
Written on: 23/06/2011
Oh dear, oh dear, if you insist on pontificating about global warming at least learn how logic works.
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Guest's Comment
Written on: 27/06/2011
Vote you prime minster. Common sense at last. Get this water freezes at 0C.
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Guest's Comment
Written on: 02/07/2011
No one seems to be complaining of frost damage to the boiler so it must be working enough to keep itself warm even if its drain is frozen.
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Guest's Comment
Written on: 25/10/2011
this comment is true. a lot of people in the last two winters have had these boilers fitted by people who have run a long length of pipe, uninsulated, outside for the condensate pipe and a hell of a lot of them have frozen. partly due to fitters partly due to worcester bosch's specs to fitters. I worked for a company that fitted boilers and I can 100% confirm that almost ALL of the problems with the worcester boilers over the last 2 winters was due to the condensate pipe freezing... (put it this way all of the customers who had the condensate pipe run inside the house didnt have any problems)
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★☆☆☆☆
“We have a WB Heatslave 12/14. We have had it approx...”
Written on: 16/05/2011
We have a WB Heatslave 12/14. We have had it approx seven years do it is getting on a bit (lets be honest though, seven years is nothing). We have had numerous call outs for breakdowns despite it being regularly serviced. On average we have a call out every four months. No joke.
In the last two years alone it has required a flow switch assembly (following a sizeable leak), an expansion tank, numerous cables, diverter valve, solonoid and now the motor has gone.
It is a worthless piece of junk...
(read more)
★☆☆☆☆
“I had a new boiler from WB just over 4 years ago. It...”
Written on: 06/05/2011
I had a new boiler from WB just over 4 years ago. It was a 40kw condensing boiler. We have had a lot of problems with the electronics and today the boiler was condemned by a heating engineer. It had leaked, and corroded, and broke the seals on the boiler so it was leaking carbon monoxide. I now have to have a new boiler (from another manufacturer, of course). All very disappointing and expensive, and I would not recommend this boiler to anyone. (read more)
Guest's Comment
Written on: 15/07/2011
under the Sale of Goods Act goods must last a reasonable amount of time and, in relation to a boiler which does cost a lot of money, it would be expected to last at least 6 years. View Trading Standards website as to redress from the supplier and get help from them re claiming back a big chunk of the money
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Showing 31 - 40 of 103 Reviews
★☆☆☆☆
“I bought a Worcester Bosch Greenstar Junior 24i in...”
Written on: 04/04/2011
I bought a Worcester Bosch Greenstar Junior 24i in June 2010 it's now broken down three times!!!
The engineer who carried out the second repair has attended my property for the third time and decided to turned off my boiler with a warning sight of "Immediately Dangerous", even though he carried out a repair in its exact state. To add to it no one at Bosch is accepting that this is the fault of their engineers and at a high cost to me the customer to put right. I would not recommed...
(read more)
★☆☆☆☆
“Be wary of this company and these boilers! ”
Written on: 31/03/2011 by Hellen Bach (1 review written)
Be wary of this company and these boilers!
The newer Greenstar range may be different, but I have a Worcester Bosch Heatslave 20/25 installed under 4 years ago and the primary heat exchanger has already failed, leaking from a flawed weld seam all over my oak floor. This is the largest component of the boiler and will cost nearly as much as replacing the whole thing.
The boiler was installed to the letter of there instruction, with special attention being paid to flushing and cleansing the...
(read more)
★★☆☆☆
“We installed a Worcester Bosch Greenstar 35 cdi ...”
Written on: 14/03/2011
We installed a Worcester Bosch Greenstar 35 cdi condensing boiler 3-4 years ago. Since then we have had problems with EA messages (the control board), leaks and failing plastic components. Worryingly, these problems have increased in number the older the boiler has become. Our last visit (three days without heating or hot water) was in September. Now it's March and the British Gas engineer is here again (another day without heating/hotwater) ordering more new parts for a different... (read more)
Guest's Comment
Written on: 24/06/2011
i don't think the boiler cost £5000! I think you will find the majority of that is labour costs if british gas installed it
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★☆☆☆☆
“We had a Worcester Bosch fitted around 8 years ago,...”
Written on: 09/03/2011
We had a Worcester Bosch fitted around 8 years ago, thank god we took out the repair and service thingy. They must have been out over 20 times just about rebuilt it and it still breaks down 3-4 times each year. (read more)
★☆☆☆☆
“I had fitted a Worcester Bosch Danesmoor boiler 7...”
Written on: 07/03/2011 by ernie100 (1 review written)
I had fitted a Worcester Bosch Danesmoor boiler 7 years ago, I thought that I was buying a quality product.
Basically the water jacket has failed and the replacement part is £700 plus labour....this will be as a much as replacement boiler. WB are refusing to provide a goodwill discount to the replacement part......several engineers have commented that water jacket on a regularly serviced product should not have failed within this time period
Yes ok products do fail, but very disappointed...
(read more)
★☆☆☆☆
“We had a Conventional 30cdi installed in May 2008. We...”
Written on: 20/02/2011
We had a Conventional 30cdi installed in May 2008. We left the house empty over xmas 2010 with the room thermostat temperature set low, with heating continuously running and the boiler flame set high due to cold weather. We came home to what must have been close to a house fire: The red gasket situated between the heat exchanger chassis and the plate that holds the ignition plugs and the combustion chamber temperature sensor had perished and the flame-viewing window had melted and fallen out... (read more)
Derekgas's Comment
Written on: 11/10/2012
The seals behind the ignition system are not a design fault, I have never seen this, could be a service engineer fault though, not fixing them back properly after cleaning and checking them, if not then perhaps a flue gasses fault which would indicate a lack of servicing?
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★☆☆☆☆
“nothing but trouble. packs in on a regular basis no...”
Written on: 13/02/2011
nothing but trouble. packs in on a regular basis no matter what the weather or settings used. avoid like the plague. (read more)
★☆☆☆☆
“4 plumbers in 18 months to look at this boiler the...”
Written on: 07/02/2011
4 plumbers in 18 months to look at this boiler the usual frosted exit pipe which is metal i fixed this and then i shortened the plastic condensation pipe and lagged it ;the plumbers were here to switch the thing back on , but the boiler keeps gurgling and loosing presure and switches off . phone for plumber make cup of tea for him pay bill etc usual routine is this a worcester guarantee ?. i though; when i had this boiler fitted it would be a decent one. it isnt ;its rubbbish im sick of... (read more)
Guest's Comment
Written on: 24/06/2011
it was made in the uk
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Derekgas's Comment
Written on: 11/10/2012
Frozen condensate pipe (which should not be metal) was obviously the main issue, losing pressure is a leak on the system rather than the boiler I would think unless the exit pipe you refer to is the safety pipe, of this freezes the boiler cannot discharge if it overheats, this should have been repaired sooner I think.
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★☆☆☆☆
“We had our WB 28Si-11 installed 6 years ago. We're...”
Written on: 06/02/2011 by care3cfc (1 review written)
We had our WB 28Si-11 installed 6 years ago. We're forever having to top up the water level/Pressure valve. After 18mnths a new Control Board was required due to Pilot light constantly going out. That was after three plumbers and several hundred Pounds later. All seemed well for past several years (apart from topping up the water level once a week) until two weeks ago. Same problem and Again - three plumbers out and none of them appear to know what the issue is. A new Control Board has... (read more)
Derekgas's Response to care3cfc's Review
Written on: 11/10/2012
If the boiler was constantly being topped up, you had a leak or an over expansion, if the gauge is at zero you can damage the boiler including the pcb, seems to me your engineers are the route cause of the problems being unable to diagnose correctly.
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★☆☆☆☆
“Very poor after-service, after being with them for...”
Written on: 03/01/2011 by grayj (1 review written)
Very poor after-service, after being with them for approx 10 years, they now decided to drop us saying they may not be able to source the parts,even for its their own product? what they mean is repairs are getting too expensive for this combi,dont buy one,finally have new cover with a local firm, who say no problem with sourcing parts, but others firms would not cover a worcester product because of their poor quality. (read more)
Derekgas's Response to grayj's Review
Written on: 11/10/2012
Any of the breakdown insurance companies will cover Worcester products, sourcing parts is quite easy if the boiler is under 15 years old, it could be though that it would be deemed an inefficient repair?
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Showing 41 - 50 of 103 Reviews
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Mikebikekite's Response to mikebikekite's Review
Written on: 08/05/2013
Just to say that they fixed the boiler. It was a tiny hole in a cheap plastic pipe at the very back of the system. The total bill was approx £300. They replaced the plastic pipe with ... another cheap plastic pipe. No doubt Worcester enjoy the extra revenue this earns them.
I previously forgot to mention the timer - it's a sort of clock within a clock face with switches around the outside to say when the boiler should switch on. This system confuses everyone in the house so much that my wife usually just switches the heating on and off manually rather than fight with the clock.
Derekgas's Response to mikebikekite's Review
Written on: 08/05/2013
This not a boiler issue, it is an installer issue, you should have had a programmable room thermostat or seperate stat and timer by LAW, the flue is incorrect and should have been sited so as not to cause a nuisance, the leak internally could be any number of things, but I wouldnt mind betting that it is down to poor installer again.