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Written on: 20/08/2016 by clazina (1 review written)
I am absolutely shocked over the level of customer service at ULLA POPKEN!If you could call it that. Having been a long term customer I find it appalling that I have been treated in the manner of which I will explain below. During the past 6 months I have ordered a few items of which I did not receive to my Niagara Falls, Canada home.I called customer service and indicated that my order had not arrived and was subsequently given a refund.When I went to order again, I was told that the computer… Read Full Review
Written on: 07/05/2016
Ulla Popken seems determined to drive me away -- and has succeeded. Customer service is miserable. I tried for four weeks to order two items. Ordering by website froze up when it was time to scroll down and choose my state, and the process could not continue beyond that point despite repeated attempts on different days. Ordering by phone was impossible because the 800 number was always busy, again with repeated attempts. I e-mailed customer service with this problem and was met with a demand… Read Full Review
Written on: 19/03/2015
Shipping is horribly slow with this company. When I submitted a review on their website they edited it and did not post everything I wrote… Read Full Review
Written on: 28/01/2015 by joRitchie17 (1 review written)
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Written on: 24/06/2014 by McClurefh316 (1 review written)
I ordered a dress from April's catalog. My size is 48. I received 15days later a dress that had a defect.The upper piece of the dress was all wrong size. I had to pay more money to had this dress fixed. I don't recommend this company at all… Read Full Review
Written on: 25/01/2014
If you sign up for their catalog, you will never, ever get off of their list. Despite repeated requests through multiple channels, I am still receiving their catalog DO NOT sign up to get the Ulla Popken Catalog… Read Full Review
Written on: 09/08/2012
I am really surprised at the low marks for Ulla Popken. the customer service I have received had been top class. Any queries I have had were been dealt with perfectly, alot of other shops could learn from them. Always polite, concerned , very helpful and clear explanations given. Sometimes I feel the clothes are a bit too young for me and yes, sometimes not appropriate for this plus size woman but they are catering for a very wide range of ages, tastes and sizes. The other comments are… Read Full Review
Written on: 24/02/2011
some of the most awful customer service I have ever encountered, over the top handling fees, cheap, hideous clothes that barely resemble the picture on the website and are made of unwearably scratchy polyester, and to top it off, they are dragging their feet about refunding my money AND hung up on me when I called to complain… Read Full Review
Written on: 11/10/2010
Ulla Popken's clothes are cheap and poorly made. The clothes are way over priced. The catalog shows a high quality material wich does not match up with the product when you receive it. This is terrible advertisement and I would not want to see their clothes even donated to a Goodwill shop. The ONLY positive comment I have is that they deliver on time and the denim products are great. I should have checked out what other customers' reviews were before making purchases. Overall this was a… Read Full Review
Written on: 18/08/2010
WHAT were they thinking??? I thought someone finally designed something in silk (vs the suffocating rayon fat clothes usually come in) for plus-sized women. Imagine my dissapointment when the silk material had TOTALLY SEE THROUGH areas in the pattern! Every buldge & bump revealed. Might as well be naked. What a dissapointment. Large-sized women do not wear long tunics with 3/4 sleeves so all our fat can show.
The material isn't like the photo as all. It should have shown that. Better yet, they… Read Full Review
Written on: 05/03/2007 by Mazz25 (14 reviews written)
Ullapopken.co.uk is a hard website to judge really. Reason being is that it may suit 50% but not the other, it's a love it or hate it scenario. But I feel I need to let you know about it.
For me personally, I find that most clothes have no shape and are rather tent like, no 'fitting' as such. I am fed up of 16+ clothes sites which haven't grasped the fact that not every large person needs tents for clothes.
Ullapopken do do lovely items of clothing, even the tents! And it's not to say… Read Full Review
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