BSM, Nationwide UK Reviews

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★★★★☆
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BSM, Nationwide UK

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Latest Reviews

★★★★★

“Great experience!”

Written on: 13/03/2017 by KatyaKamiska (1 review written)

What a great experience my driving with BSM was!... After getting new instructor, Errol Whyte, everything just fell into place. Errol is a trully fabulous teacher. He is serious about what he does and has an amazing sense of discipline, yet he has a massive heart and really cares for you as a student. He wants you to learn well and gives you very precise instructions to help. We went through some tough moments together when I kept repeating bad driving habits of mine. Errol never gave up on me… Read Full Review

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★★★★★

“Professional and friendly experience”

Written on: 07/03/2017 by kielpetersen (1 review written)

As a driver with 17 years of experience, BSM was excellent at helping me prepare for and pass the UK drivers test. My instructor helped me to identify exactly the bad habits that I had picked up and we worked on proper technique required to pass the test. My BSM instructor was not only extremely professional and experienced, he was wonderfully kind and funny. I would recommend BSM to any student, first timer or experienced… Read Full Review

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★★★★★

“Instructors with excellence”

Written on: 06/03/2017 by CristianMassey (1 review written)

I passed first time and it was all to do with the fine tutoring from my instructor. It took me about 6 months from my first lesson to passing. After my test the examiner said, 'you get what you pay for with BSM.' 6 months may seem like a long time, but the lessons not only covered everything needed to reach a good pass rate, but also helped to deal with complex city junctions and rural routes that wouldn't normally appear on a test route. They prepare for you the test and more. I even took… Read Full Review

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★★☆☆☆

“Wasting my time”

Written on: 04/03/2017 by BraydonReeves140 (1 review written)

Apparently the instructors have different schedules from the ones that appear in the bsm system, so that when I called bsm to book my lessons they booked me in in times that appeared to be free, but then the instructor had to cancel on me because they had other things going on. Had to look somewhere else eventually… Read Full Review

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Bsm1's Comment

Written on: 08/03/2017

Apologies for any inconvenience this may have caused Braydon, we can only assume the instructors update had not come through quick enough on to the systems. We wish you all the luck in your lessons and hope we can help in the future.

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★★★★★

“Best Instructor EVER!!”

Written on: 04/03/2017 by Phillipssk234 (1 review written)

He was the most patient, nicest person ever!! I had never driven a car before in my life but his patience and knowledge helped me build up my confidence and learn the skills to now drive as if i had done it all my life!!.Thanks to him I passed my test on my first try! Best Value for money! if you are booking your lessons in Leicester be sure to get Satnam as your instructor. I highly recommend him as instructor to everyone, specially if you have no previous driving experience like me… Read Full Review

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★☆☆☆☆

“Dangerous BSM INSTUCTOR!”

Written on: 19/02/2017 by ljVance223 (1 review written)

Driving behind this BSM INSTRUCTOR of car REG no KS66 CLX, Instructor in his 50's with dark rimmed glasses! Not only did we observe this instructors behaviour but it has been recorded on DASH CAM! Instructor observed driving so close to the kerb that I was concerned that he would hit or mount the kerb! Also on the cycle path! Kept a good distance on the residential street in Trumpington CAMBRIDGE, flashed the driver and waved my hand for him to understand that he was veering across the road… Read Full Review

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Bsm1's Comment

Written on: 02/03/2017

Hi, We expect all those representing BSM to conduct themselves in a professional manner at all times and so would like to thank you for your recent communication.

From the registration details you've posted, we will be conducting a full investigation which will be dealt with internally. We assure you that we take complaints such as this very seriously and that steps will be taken to thoroughly look into this. Thank you. BSM

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★★★★★

“Great supportive instructor, excellent value”

Written on: 18/02/2017 by LottieLouF (1 review written)

Great supportive instructor, excellent value… Read Full Review

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★★★★★

“Brilliant ”

Written on: 04/02/2017 by Kevinjohnelliott (1 review written)

I just started out and what can I say but an absolutely brilliant customer service and Russel my instructor brilliant considering my disabilities and everything he understanding and amazing and they have done everything they can to make this as smooth as possible for me there nothing I would improve on as it absolutely fantastic and I would recommend bsm to everyone thinking about learning to drive… Read Full Review

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★★★★★

“BEST INSTRUCTOR!!!”

Written on: 04/02/2017 by semmy1990 (1 review written)

My instructor was the best i had been through like 4 differnet instructors from different companies an was not happy with any an when i got this certain instructor i was soo happy.. he taught me exactly what i needed to know an gave me the confidence in my driving and to book my test otherwise id still be taking lessons lol he made me believe i could pass and i did, i will always be grateful!!! i can not fault him in any way so there's nothing i could be negative about… Read Full Review

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★☆☆☆☆

“Instructor was terrible!”

Written on: 03/02/2017 by 415Scott (1 review written)

My instructor was awful! Told me I could do things which I wasn't supposed to (said I could cross my hands on the steering wheel) caused a crash on one of my lessons and tried blaming me!!! Luckily I passed first time or I would not of been paying for any more lessons with BSM!!!… Read Full Review

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Bsm1's Comment

Written on: 07/02/2017

This is concerning and we hope you raised the issue with our customer service team so that they could investigate it at the time for you. We're glad to hear you have gone on to pass your test first time! Congratulations.

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★★★★★

“Totally amazing tbh”

Written on: 03/02/2017 by CarlaConley51 (1 review written)

Okay so in January I looked at when my theory test expires, sure enough it was March 17, so I knew to save myself money I needed a o do my test asap. I had already done a lot of lessons in a previous town where I lived for around 5 years. Then I moved to where I currently am. I contacted an independent driving instructor and he seemed nice and was pleasant at the beginning. I arranged a number of lessons and paid in advance. After around 5 hours of lessons this instructor gave me his aid… Read Full Review

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★★★★★

“Fantastic instructor”

Written on: 03/02/2017 by Kerrysanderson (1 review written)

My instructor was so patient, knowledgeable & professional. She explained everything in a calm way putting me at ease which has helped me gain more confidence. I would highly recommend him to anyone wishing to drive and I will be contacting her when my son turns 17. Super super instructor 5 stars all the way… Read Full Review

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★★★★★

“First instructor shouted at me on the day of the test...”

Written on: 01/02/2017 by sami555 (1 review written)

First instructor shouted at me on the day of the test - I failed the test... BSM recommended another, who was a much better instructor. He focussed on making me a perfect diver, not just to pass the test. With him I passed first time (2nd test) with only 2 minor faults and am confident in driving now. On the day of the test he even took me for a coffee before I went for the test, which really calmed my nerves - I walked into the test centre laughing and really confident as a result! He's a… Read Full Review

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★★★★★

“brilliant instructor ”

Written on: 28/01/2017 by JakobeSpence (1 review written)

My instructor was patient knowledeble and was able to explain things in more than one way. I wouldn't hesitate to recommend him to other people… Read Full Review

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★☆☆☆☆

“A joke!!”

Written on: 26/01/2017 by Elainerichardson (1 review written)

I am unable to comment on the instructors as we have yet to meet any. My son was bought vouchers for his birthday last September and has been trying to book ever since. Apparently there are no instructors free in this area....in four months? Happy to take the money though!! We have had poor customer service then...fobbed off every time, promises that managers will get back to us etc...still waiting. Simple fact is they have the money and have not delivered the service paid for.I think there's a… Read Full Review

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Bsm1's Response to Elainerichardson's Review

Written on: 30/01/2017

Hi, we're sorry to hear that we have not been able to locate an instructor for your Son to take his driving lessons using his vouchers. We hope that you have since spoken with our customer service team if not please get in touch via our website 'contact us' page, we'll be happy to pick this up and contact you to discuss further. Thank you. BSM

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★★★★★

“Great company ”

Written on: 07/01/2017 by Sierrae331 (1 review written)

My instructor was patient, knowledgeable and very enthusiastic about helping me learn and pass as quickly as possible… Read Full Review

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★★★★★

“Fantastic instructor, great driving school”

Written on: 04/01/2017 by rozzlemcfrozzle (1 review written)

I have nothing but good things to say about BSM - my instructor was professional, knowledgeable, patient and encouraging. Despite only being able to practice once a week with her (as I live away from family), she really made the most of the time we had and I managed to pass first time! Booking my initial lessons through the BSM website was really straightforward, and I liked being able to pick my instructor (turns out I picked well!). The one and only thing I didn't like was not being able to… Read Full Review

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★★★★★

“The best school with the best instructor in town!”

Written on: 07/12/2016 by YasminHampton (1 review written)

I used BSM for the fact that he was recommended to me by a member of the family. My instructor was very patient and very keen on making sure that you understand what you are doing not just by the practical side of it but also in theory. He was never rude in any case. He indeed respected his students. He then gives you encouragement when you feel like you are not that confident enough to take your exam. He never let his students down. My instructor is definitely a person I would recommend my… Read Full Review

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★★★★★

“Great customer service, good instructors”

Written on: 05/12/2016 by kdKirk407 (1 review written)

Like with every driving company, you have to find the right instructor. The one I had in Sheffield was a bit rough, but he made me pass with only 1 minor fault. He would never waste my time, he was always extremely punctual (more than me), and he did not keep me in the quite areas for more than a lesson. He was always straight to the point. I did have a few lessons with an instructor from BSM in a different city and he was always late. He was 15 minutes late to my first lesson with him. Not a… Read Full Review

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★★★★★

“My second instructor was amazing ☺️”

Written on: 05/12/2016 by Khloe372 (1 review written)

I started my driving lessons with BSM back in march 2015 but after having 12 lessons I decided to stop as I was really rubbish. I didn't feel too confident. I stopped and I was like oh driving is not for me, maybe I'm not born to drive. My sister was also with BSM and she passed with her first instructor. She always talked about how much she enjoyed her lessons and recommended her instructor. So I phoned up BSM and changed my instructor to my sister's instructor. I started my lessons with my… Read Full Review

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