Hotel Chocolat Reviews

Click here if this is your business
★★★★☆
4.1 / 5
From 8 reviews
88% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
Hotel Chocolat - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Brilliant service”

Written on: 04/04/2014 by MacKenziexk344 (1 review written)

Hotel Chocalat service was excellent!! The chocolates were excellent...They were exactly what was said on the tin! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Brilliant customer service”

Written on: 27/12/2012 by Bladders (2 reviews written)

I have used Hotel Chocolate ( Www.hotelchocolat.co.uk) and they went beyond the normal call of service and resent another box of chocolates when they sent chocolates to credit card address instead of girl friends shipping address whilst I was away for overseas work.... No doubt in this case it was my mistake and most likely clicked ship to billing address, but THEY resent chocolates on there own initiative to girlfriend, which made her and my day (was prepared to give chocolates when I was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great Customer Service - High Quality Products”

Written on: 06/12/2012 by pinkprincess693 (5 reviews written)

I have always rated Hotel Chocolat, but my recent experience with their customer service team exceeded all expectations I had. I ordered some Christmas items from their website, which arrived within the allocated time - however - 3 of the boxes of chocolates were unfortunately damaged. Several chocolates were squashed in each one. Picking up the phone (and not expecting to hear anything very pleasing) I decided to ring them. I was met with absolute professionalism by the man on the end of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Hotel Chocolat's Customer Service - Appalling! ”

Written on: 04/12/2012 by taurustime (17 reviews written)

Some time ago, I purchased a trial box of assorted luxury chocolates from Hotel Chocolat which were absolutely delicious - no problems so far. When I first took their trial pack, I specifically requested that I did not wish to be emailed, mail marketed or contacted since membership requires that you cannot buy on an 'as and when needed' basis which is what I would have preferred. Despite my specific wishes, reinforced with a number of emails and calls to their rather inappropriately named… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“I love Hotel Chocolat, the website is easy to navigate...”

Written on: 18/10/2008 by iansylvan (2 reviews written)

I love Hotel Chocolat, the website is easy to navigate and they offer fast delivery on all their products. In fact if you live near a Hotel Chocolat store you can pick your product up in-store after buying online… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“I totally love Hotel Chocolat, they have the best...”

Written on: 13/10/2008 by iansylvan (2 reviews written)

I totally love Hotel Chocolat, they have the best tasting chocolate. As far as a luxury retailers goes they are not really that expensive so it makes the proposition of buying gifts for your family and friends from them a little less painful… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Hotel Chocolat offers good service and are useful if...”

Written on: 27/03/2007 by gabbyco (1 review written)

Hotel Chocolat offers good service and are useful if you want to buy an individual gift safe in the knowledge you won't see him or her again hopefully until Christmas and hopefully very briefly when you do !… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“This is a great shop to visit if you are looking to...”

Written on: 01/03/2007 by AndreaG (242 reviews written)

This is a great shop to visit if you are looking to buy a chocolate gift that is a bit different.
Some of the chocolates they make are fab, I bought a selection to try and some were amazing, a tastebud explosion, yet some were a bit dull and I was left disappointed.
Everyone is different though and the ones I liked someone else may not and vice versa.
I certainly will vist the Chocolate Hotel again, though it won't be an every week visit as it is a little expensive… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview