Dune Shoes Reviews

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• 1

  

  Dune Shoes

  £80.00

  Go to John Lewis website

• 2

  

  Dune Shoes

  £80.00

  Go to John Lewis website

• 3

  

  Dune Shoes

  £80.00

  Go to John Lewis website

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• Guest 4th Nov 2009

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  Dune products have really gone downhill in recent times. Is it possible they are using a cheaper manufacturer but still charging the same (fairly high) prices? I've bought 2 items recently, boots that decorative bits started to fall off with weeks of wear and a bag that I'd had longer but only used a handful of times and the buckle came off too.
  
  Dune customer 'services' attitude seems to be "you bought it - tough luck". Whatsmore, if you buy anything online you have to send any returns at your own costs. It can work out really expensive as obviously a box with boots/shoes in it isn't light. As annoying as it can be, you'll always get items that are faulty. What matters is the retailers attitude to the inconvenience and unhappiness that causes you. Dune don't give a stuff and for that reason I will never buy anything from them again.
  

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• Guest 20th Oct 2009

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  I bought a pair of patent "leather" shoes from them in mid-August, took them on holiday where I wore them indoors for no more than 3 evenings before I noticed the patent leather was peeling off one toe. I took them back no more than 3 weeks after I'd bought them, with no other signs of wear, they sent them to quality control who said that it wasn't a manufacturing fault so they couldn't refund me. I wrote again, their customer services person wrote back saying the same thing. Regardless of wh ...

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• Guest 9th Oct 2009

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  I bought a pair of shoes online from Dune in March 09.
  
  They never turned up and despite numerous emails and letters to customer services I have received no response let alone a refund!
  
  So here i am having paid for a pair of shoes and received nothing.
  
  Would not recommend purchasing from them.

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• Guest 20th Aug 2009

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  Bought a pair of five inch sandals in gold. After wearing these three times a strap on both shoes has detached. I paid '175 for them so am going to bring them back as they are clearly faulty. Everything else looks perfect on the shoes which shoes they clearly were not abused in any way. Will never buy from Dune Shoes again as this is my second experience of poor quality at extortionate prices.

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• Guest 12th Aug 2009

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  * customer service is rubbish
  * would never buy shoes from dune again
  * dont trust them cauz they will let you down
  

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• Guest 29th Jul 2009

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  Having wore my sandals for only 1 occasion a wedding a took them back to the shop because they were faulty due to to the wooden sole coming apart.
  
  They sent them back to head office i recieved the shoes back a week later with a rude letter saying it was due to abrasive wear!!!!
  
  Dune shoes are a utter rip off and are not that well made i paid £60 for 1 wear out of my sandals i personally think that is unacceptable.

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• Guest 13th Jul 2009

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  Dune Shoes = an absolute load of crap. bought shoes in the sale, after wearing them once to a wedding the strap fell off. took it back as they were inevitably faulty, and they said they couldn't do anything about it as no refunds of exchanges are given on sale item. - DONT SELL A LOAD OF JUNK THEN RIGHT?!
  
  thats probably why they dont issue exchnages or refunds - they make you think the shoes are like gold in the shop, and when you take them home, you realise the worthlessness they actually are. ...

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• mooella1975 27th Jun 2009

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  I recently bought a black pair of Shaggy Fringe detail flat sandals from Dune.
  
  After having worn them only 4 times the heel has started to disintegrate as it has collapsed and is being scuffed along the ground as I walk. Clearly this is a design flaw which I did not pay £45 for. (Incidentally the ankle tie does hold in a bow either and drags along the ground " this is a minor design flaw which I was prepared to overlook however I cant ignore the product falling apart)
  
  I tried to retur ...

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• Guest 24th Oct 2008

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  Bought a pair of aviato boots at a cost of £100, 2 hours later I noticed that the decorative fasteners had come off. I had only been sitting on the train and so I assumed I would get a refund- I didn't want them replacing as it would inevitably happen again.
  
  They refused to refund me and were only willing to replace the broken fasteners
  Lets see how long they last this time!

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• DiddleG 3rd Oct 2008

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  I bought a pair of limited edition mary jane shoes from Dune in lovely grey and brown textile/patent leather mix and 7 days later they have come apart. After reading this review I will be sending them to head office - let's see what they think since I have had them for a much shorter time. I have to admit the customer service in the store was good - Covent Garden, and they sold the shoes well, and I'm a bit disappointed really.

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• CindyAnn 20th Aug 2008

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  My last pair, started peeling one month after I bought them. They have said to send back to head office, but after reading your review, I'm not sure what to do.

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• scousebabe 2nd Apr 2008

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  I have bought quite a few pairs of shoes and boots from here and find the quality quite good. But I remember buying a pair of shoes and 1 month later they came apart and they would not give me a refund. They said I could send them off to head office to be repaired. Snce this occasion I have never bought anything from here.

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• Guest 27th Feb 2008

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  Love them!!

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• AndreaG 1st Mar 2007

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  I bought my Dune shoes to wear for my brothers wedding and must admit was impressed with the comfort and fit. They did not rub at all and could be worn all evening without my feet starting to hurt.
  However, they were not the cheapest shoes in the world, though I am sure they aren't the most expensive either.
  In my opinion it depends on what you are looking for, if you just want a pair of everyday fashion shoes maybe they are not the shoes for you, but if you are looking for a special pair of ...

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