Gems TV Reviews
Latest Reviews
★★★☆☆
“Disappointing!!!!!!”
Written on: 29/04/2013 by Mahogany999 (1 review written)
Well, I wished I had read the reviews before I brought many pieces of jewelry! You really have to be careful of what you are buying!!! I brought a blue and white diamond 1ct 1/2. One week later, the stone came out. They promise that the diamonds are real and I will be getting it appraised while I am in NY,. The diamonds are not fine clarity,they are actually very cloudy. It is amazing what cameras can do, and as far as them helping the poor people, God only knows this! I do know that the... (read more)
★☆☆☆☆
“NO REFUND AS PROMISED BY GEMS TV”
Written on: 28/04/2013 by kaydburt (1 review written)
I purchasd a ring from Gems TV described as a Pariba Tourmaline,for £1194 appx. however on it's arrival the white gold was very sharp the stone VERY UNIMPRESSIVE. So I took it to a Gem Expert in my local town who looked at it and asked how much? Once he heard the price he said it wasn't as described and only worth £500 at best. I paid him to do the written valuation and sent a copy to them, and rang Gems TV. I was very upset as I posted it back. I asked for my money back & said I... (read more)
★★★★☆
“My topaz earrings are smokin'! However...”
Written on: 19/04/2013
...when I received them, I was disappointed. The Smokey Topaz earrings are striking! Yet, after opening the box, and getting out the earrings; if I were to open the plastic bag, to inspect them, and found a defect, I could not return them! There is a tag,( no one tells you about), that says, "if this seal is broken, (in plastic bag), item is not returnable". So, I took my chances, and opened the bag. The stones, and gold flower ornaments, are perfect-the earring hook, on one earring, is... (read more)
★★★★☆
“Most I'm happy with”
Written on: 18/04/2013 by sharon54
I'm happy with most items. Had to send back a lower price earring, as stone fell out first time wearing. Blue sapphire bracelet was poor quality, looked better on TV. Amolite pendant went back, looked cheap for 14kt gold piece. Tanzanite rings(2) and pendant were very good saturated color. No complaints with any Lehrer item I've purchased.(2 rings, 2 earrings,and a pendant. I am disapponited you can't open the earrings, and still send them back. I've never heard of this, but from Rocks TV. (read more)
★★★★★
“Very nice!”
Written on: 07/04/2013 by toadcreek
I have now ordered 4 rings and have been VERY happy with all my purchases. I make jewelry so I am very picky about setting work and bezeling. It was done very well and I bought it for fashion NOT investment. I do not like the gold plate they sell. Instead I have always bout in Sterling silver. Very happy and would buy again. Just watch watch you are buying. I have had nice reps but the last one was a snot. MEMO TO THE COMPANY: STOP schmucking up your beautiful stones in that terrible... (read more)
★☆☆☆☆
“Terrible service/ and lies regarding their items & avail”
Written on: 02/04/2013
I have been contacting them regarding a ring I was interested in. I spoke to 3 different people there stating oh this ring is not scheduled to go on air this week and that the quantity shown was correct. Well found out the same day after I asked this the ring went on air 9 am and they only had 2 not the 58 I was told at 2am. Only one of the 3 customer service people were pleasant the other two men were awful. If you can't trust what they tell you how can you trust the jewelry you get. ... (read more)
★★★☆☆
“You get what you pay for”
Written on: 27/03/2013
I must admit I have spent a lot of money over the last couple of years at Gems TV, the majority of which I have been very happy with. But I have found on a number of occasions that I have lost stones out of the claw set jewellery . In fairness I have had no problem with them when it comes to refunding back to my account, but then I always spend it with them again. But I mainly feel disappointed that I have then haven't got that piece of jewellery . The presenters do go way over the top when... (read more)
Gerryhelver's Comment
Written on: 28/03/2013
I have to agree with you in a different way though I have been buying from rocks tv since about the fifth week they were on I have spent thousands of dollars and that is not easy for me since I only get social security I am so upset that most of the jewelry that says sterling silver is not it is only partly because it is mixed with other metals unless it says 925 on the graphics I have been taking them at their word and truly believed they were great people I was real upset when I finally had one of my pieces appraised and it is not real silver and every black and white diamond is either cracked scratched or or chipped it really breaks my heart to think of how many people they are doing this too I am sure I won't hear a word back from them and that too says to me what kind of people they are I bought stuff for my grand daughter and all I did was give her infections cause she can only wear pure silver or gold so cudos for grandma thanks for breaking my heart little own my wallet Gerry Helver
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★★★★★
“A trustworthy jewllery channel”
Written on: 25/03/2013 by Southen
I have ordered a lot of items from this company. They have all arrived promptly. I have had to send one item back (an Ametrine) as I decided it was too top heavy with citrine. They sent me a another from the same batch which was perfect. I had a query over whether a stone was coated or heat treated and they answered me almost immediately. The presenters are very good at telling you if a stone is treated or not. I will wholeheartedly recommend this company. (read more)
★★★★★
“Lovely quality at a fair price”
Written on: 22/03/2013
I have been buying from Gems TV for a few years and have never been disappointed with the quality or the service. I have just received the White Quartz Sterling Silver Earrings with a free gift of another pair of earrings and I am absolutely delighted with them. Costume jewellery costs the same and sometimes more than these real gems. (read more)
★★★☆☆
“bad”
Written on: 21/03/2013
I would rather go to another site. I suggest all of you to go on saigems for buying the gem stones. You will get good quality gem stones with yantras as well/ (read more)
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Showing 1 - 10 of 142 Reviews
★★★☆☆
“NO more earrings from RocksTV”
Written on: 14/03/2013
How in the world are we to inspect earrings that come in tiny little plastic bags and then have a seal that says if we remove it, the earrings are non-returnable even if we are dissatisfied with them upon full inspection. You cannot hold them up to the ear to judge the size, drop, etc..I understand they think they may run into someone putting them on and having an infection and then returning them but come on...EVERY reputable jeweler lets you try them on and then uses alcohol to disinfect.... (read more)
Jamyalex's Comment
Written on: 16/03/2013
This is U.K. health and safety law. There is one channel over here which won't take back earrings at all. GMA
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Esclarmonde's Comment
Written on: 13/04/2013
If they were put in one bag instead of two it would help, I have had to buy inferior stones as I had to open the bags and then seen the poor quality.
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★★★★★
“Diamond Watch”
Written on: 19/02/2013
I was so delighted with my watch it arrived on time too at this busy time Sylvia (read more)
★★★★☆
“Excellent quality for a fair price and great returns...”
Written on: 17/02/2013 by Imogen95 (1 review written)
I have been purchasing from Gems TV for about 3 years and would recommmend both the products and the service. I have some lovely pieces which receive many compliments. I would say that if you like something you see, buy it and if disappointed, you can always return it, no problem. If you are looking for Tiffany or similar brand jewellery then you need to be prepared to pay a premium. Or, if you are looking for beautiful coloured gemstones, great quality, at a very fair price, then shop... (read more)
★☆☆☆☆
“I ordered from gems.tv”
Written on: 09/02/2013 by Amani01 (1 review written)
I ordered from gems.tv when it first aired and i was never dissapointed with what i recieved, the prices were great as was the the quality of gem stone, i never had to return a item, however after being away for a couple of years i ordered again and what a BIG disappointment, they are setting alot of jewellery in sterling silver, the quality of gemstones is awful, ive recently purchased a 1 carat diamond ring for £329 the diamonds are so dull and cloudy, the presenter stated they were g-i... (read more)
Hefferlump's Response to Amani01's Review
Written on: 10/03/2013
Can I just clarify something? You can't be bothered to return an item you paid £329 for?
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Amani01's reply to Hefferlump's Comment
Written on: 11/03/2013
I returned the ring and got a full refund..
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★★★★★
“Nice jewelry, excellent phone operators”
Written on: 09/02/2013 by Charlda
I have been buying a significant number of jewelry pieces over the past couple of years. The jewelry is pretty, the price is "right " and the service is good, all without going out of the house. What more could you want? (read more)
★★★★★
“gemstone jewelry at great prices.”
Written on: 06/02/2013 by Julieweeks (1 review written)
I have been buying jewellery from gems tv since 2010, and today i have received the latest two orders one a fantastic moldervite ring, and an equally fantastic blue zircon ring. The presenters are enthusiastic, and some are educational which i really appreciate as i want to know the information about my gemstones as this makes it more exciting. The postage cost is so good, delivery quick the packaging is excellent and love the pouches now provided, as previously came in ring boxes. The call... (read more)
★☆☆☆☆
“Horrible service and quality”
Written on: 02/02/2013 by snodove (1 review written)
When I first started ordering with RocksTV, I found everything fairly satisfactory. Lately I have had nothing but negative experiences. First of all they make a lot of promises they do not back up. You are supposed to get a "little book of gemstones" with every third order you place. One of these was an incorrect ( duplicate) issue and another order showed one enclosed but there was none at all. I made numerous phone calls and sent multiple emails regarding the issue and kept being... (read more)
Fionageorge's Response to snodove's Review
Written on: 28/02/2013
What a shame here in the UK I have never had problems, all operators are so nice and my jewellery always arrives as stated. Concerning post that has to be the US SYSTEM.
As for the little gemstone books I know they are reprinting some of them and when I have not received one I just call customer services and the problem is resolved.
sometimes all we need is a bit of patience
don't give up on gems some of my jewellery has been valued at 3 times the price I bought it for and that's only pieces Ihave taken to a reputable jeweller.
good luck and be patient
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Snodove's reply to Fionageorge's Comment
Written on: 02/03/2013
I am glad your experience with this company has been great, but mine has been quite the opposite. And my missing order turned up misplaced at the company's facility so it had nothing to do with the US SYSTEM as it never left the UK. I am STILL waiting for that issue to be resolved, so you are correct in thinking I have no patience. That ran out after 3 weeks without resolution.
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★★★★☆
“-”
Written on: 14/01/2013
I thought i would write on here due to comments made about 'low standard' stones. The reason that people may get low standard stones is due to paying low standard money. You pay more money - you get better quality (and even spending more money, you always get an item at a WAY lower price than anywhere else) Gems TV sell genuine gemstones - therefore quality of a stone is determined by where it is mined (the company does not make the stone themselves). The better stones are found in... (read more)
★★★★★
“GORGEOUS RUBY RING.”
Written on: 19/12/2012 by mariagrazia (1 review written)
What A surprise I had this morning on receiving my Ruby ring I bought for Christmas. On opening the box and the little lovely bag ,there was my amazing Ruby ring. And what a ring.!!!! Gorgeous!! Well done. You are always the best to deliver such lovely genuine jewellery. Thankyou and Happy Christmas to you all at Gems TV and a Happy new Year 2013. Grace. xxx (read more)
Debsydoodle1971's Response to mariagrazia's Review
Written on: 20/12/2012
hi gems tv its debbie id just like to say what a wonderfull company you are ive got some of the most gorgeous jemstones off you i just cant resist they are very exquizite and gorgeous i love watching your shows and you have such lovely presenters who make me feel welcome to gems tv viewing thans a lot and merry xmas and happy new year2013.love debbie xx
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★☆☆☆☆
“Lost Shipment”
Written on: 17/12/2012 by RocksTVmadeMeSad (1 review written)
I ordered a $2,000 diamond ring on 11/25/2012 ... 22 days later, I still do not have it. The email I received indicated my order had been shipped and to Click for tracking information. There was not any tracking information, so I clicked on the Live Chat functionality ... that didn't work either. My first call resulted in "sometimes it takes a day or two for the tracking information to post to the account". My second call (Week 2) resulted in "Wait for 8 business days and call us back --... (read more)
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Showing 11 - 20 of 142 Reviews
★☆☆☆☆
“Poor quality jewelry and misrepresentation of gemstones”
Written on: 17/12/2012 by roundcut (11 reviews written)
The "Orissa Alexandrite earrings" I purchased has strange curve to the hoop piece that goes into the ear, making it very difficult to put on. The craftsmanship for jewellery was poor and the quality of the alexandrite was shockingly abysmal, with almost no color change. If you are shopping for alexandrite jewellery, go to Mark Henry or David Wein. (read more)
Latinchic's Response to roundcut's Review
Written on: 18/12/2012
I received a pair of diamond earrings in a little packet with instructions of not opening. How can you cheek on the quality of the item without open the packet ?. I know the reason now: I opened the bag and one of the earrings is shorter than the other and the gold quality is awful. I thing that is a very bad way to tricking the customers. And of course I'm going to send them back!!!!
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Esclarmonde's reply to Latinchic's Comment
Written on: 08/03/2013
I don't buy earrings from Gems tv for this reason, I am allowed to try earrings on in jeweller's shops and before an auction so what have you to hide?
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Vineet.pillai's Response to roundcut's Review
Written on: 21/02/2013
Dear Madam,
Thanks for your valualble feedback and also sorry for the disappointment . I am vineet from the QA dept.I would appreciate if you can email me the product code to paul@gemstvuk.in & vineet@gemstvuk.in . so that we can correct our design.
Thanks.
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Esclarmonde's Response to roundcut's Review
Written on: 08/03/2013
Go anywhere but Gems tv for alexandrite as it is a very rare, expensive and beautiful gem and does not ressemble what is being sold by this company.
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★★★☆☆
“Can't stand the way the presenters go on and on and on”
Written on: 14/12/2012 by gennivive (1 review written)
I find the way the presenters, stammer, stutter, or even shout at you whils't presenting the jewellry most off putting, i have tried watching with no sound but the dramatics are awful, why cannot they just show the piece and tell us a bit about it, without repeating the same thing over and over, they may be brainwashed by their trainers but i find it insulting. I like the jewellry but cannot watch long enough to buy it .... (read more)
Gaynorevans58's Response to gennivive's Review
Written on: 05/03/2013
i totally agree with this comment the presenters are extremely irritating in their enthusiasm and it is off putting i also hate the way they say well done when a purchase is made as if you are children that have won a competition we are customers and thank you for the purchase should suffice they should be made to watch themselves they will see how patronizing they sound
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★☆☆☆☆
“Terrible quality jewelry”
Written on: 13/12/2012
I have purchased so many pieces in the past month. Their quality is very very poor. The other channels in the US offer better quality jewelry at much lower prices. The rings are mostly uncomfortable & the gemstones have poor color saturation. Save your money & shop elsewhere. They advertise their ametrine as being beautiful. The ring I received had almost no color & you could not even tell it was amethyst yet alone ametrine. I returned about 90% of their pieces. Now to wait to be... (read more)
Maryal's Comment
Written on: 22/12/2012
RocksTV, USA - Buyer Beware - You may be paying the higher price!
First off, please realize that Fancy Colored Diamonds are not as valuable as white diamonds. Natural colored diamonds are very rare and very expensive. Champagne and Chocolate are natural colored diamonds. Most colored diamonds are irradiated to give them the colors of blue, yellow, green or red.
Next, I am perplexed about their starting price points. Not sure if the quality and prices are as good as you may think. I purchased a Zambian emerald ring in 10k gold in August, just two months ago, that had a starting price point of $1,833. There were several others I was considering that had starting price points of $1,490 and $1,687 ranging from 1.25 tcw to 2.15 tcw. Now suddenly, new design Zambian emerald rings have starting price points of $6,000, $8,000 and $10,000. For example, a 1.16 tcw ring with diamond accents and 10k gold, divided between 7 stones (that's only .16cts for each stone) had a starting price point of $9,111. The higher start points obviously means they're looking for a higher sale point but they're for the same carat weight or lower. Today, 10/31, they sold a 3.77ct, 9 stone, Zambian emerald ring for $199 which sold earlier in the day for $189 and sold a few days ago for $299. I am sorry for those people who bought the ring for $299. Unless they were watching the show 24/7, they lost $120 on the same ring that some one only paid $189 for. A new design, lower carat weight, 10-stone ring is now selling for $299. Please do your homework. The smaller the stones, the less rare, even if you have a higher total carat weight. For example, Chrome Diopside does not become rare until you start hitting the 2 carat size. This is something I learned from an appraiser.
When I see Red Carpet Outlet, Jewelry Outlet, Diamond Outlet or Clearance Hours, I expect to see the lowest price that item ever sold for. I saw a Mahenge Spinel sell for a higher price in the "Outlet" show than it was a few days earlier when it was a brand new item. And just the other night, they had an Ammolite "Outlet" where a ring sold for $249 and it was $199 in a previous showcase.
I have had to return the last 3 Tanzanite rings I purchased, the last one being a AA+ Tanzanite. All three were much paler than the original two rings I purchased in August. I feel they are showing the best of the lot on TV and what you get at home is not comparable. I get an awful feeling they are now trying to pass off paler stones as AA grade. How many of us will really go and spend the money it costs to have their stones appraised? Now, in a recent newsletter of theirs, I have found that Tanzanite is not as rare as they have you think. It will probably be around for another 20 years. I tried to contact RocksTV with an email asking them to explain how they could sell 1.84 tcw AAA Tanzanite Ring with a starting price point of $1,240 for $149 and then a few days later sell a 1.39 tcw AAA Tanzanite Ring with a starting price point of $3,897 for $299? They doubled the start price and doubled the final price and the only difference between the two rings is .07 cts for the size of the solitaire. I understand the price of gold is going up but I hardly think that a .07 ct weight difference in the size of the stone would justify a doubling of the price. Every other time, they responded to me within 24 hours. They have not bothered to reply to my query as of this date.
They keep talking about how the price of gold is sky-rocketing, but it's only $4 - $6 more per gram than it was in July. When you consider there is about 1.75 to 2 grams of gold in a ring (if that) that is not a huge price differential. I have no problem paying an extra $10 - $15 more for a gold ring to cover the increase in gold prices, but they keep trying to scare us that prices are going to be much higher in the near future.
I purchased a 1ct, 10k blue and white diamond ring 4 months ago for $299. Now they are selling only 1/2 ct, 10k gold diamond rings in similar styles for $249 or higher. I purchased a Jubilee 1/4ct, 10k gold diamond ring for $129 and now they are selling 1/4 ct, 10k diamond rings for $179 and making you feel like you're getting a bargain. Again, I understand prices may be getting higher due to gold being higher, but not by $50 to $150 or more than what it was 2 months ago.
If that's the case, I will be stopping with RocksTV and getting certified 1/4ct, 14k gold diamond studs at Sears for $149 which I just saw advertised in our paper along with other jewelry comparable to what is offered by RocksTV, at lower prices.
I would rather go to JTV and know that everyone is getting the same price on a ring than wondering if I paid $100 more for the same ring. I believe they have changed their tactics and are no longer a true falling auction type channel. Now if they don't sell all the quantity, they leave it in a que and go on to the next ring.
Lastly, as you stated, they take your money right away, but do not return it as quickly. Being in the US, it has taken them close to 30 days to reimburse me even though I send my return to New York by priority mail. I have also had problems with them reimbursing me in the way I selected. I have chosen several times to have the amounts "merchandise credited" to my Rocks account and they ended up crediting my credit card instead. I had already paid those bills and wanted to have the money available for when I finally found something worth getting on their show. I had to bring this up to them several times. I am not happy with they way they operate their reimbursements. I am not done with them yet. I still have credit that I need to use before leaving them also.
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★★★★★
“Amazing amazing amazing!”
Written on: 12/12/2012 by Nidaa (1 review written)
I honestly couldn't recommend this company enough! Firstly, their prices are incredible, seriously affordable. Secondly, there is so, so much choice of jewellery. There is something there for everyone, to suit every taste and also every budget. Thirdly, the quality of the jewellery is pretty outstanding as well. The gemstones they use are immaculate, and also stunning. I have compared the rings I have bought from Gems TV to some of the high street jewellers and there's just no... (read more)
★★★★★
“A Gorgeous Diamond Ring”
Written on: 05/12/2012 by BettinaBrown (1 review written)
Santa Steve, Thank you for the most gorgeous champagne diamond ring. The baguette diamonds are beautiful, and are set off by the gold plating perfectly. It is sitting on my finger blinking and sparkling at me. How you can supply this quality at such low prices amazes me. You can definitely come down my chimney any time!! (read more)
★★★★★
“Genuine committed fun”
Written on: 21/11/2012
Before gems tv I didn't like jewellery,but I started to watch and quickly became hooked.why? I gained so much knowledge from them that iMy interest took off,.i bought a few cheaper priced products and the value quality and price were superb.I then became totally hooked on learning more about the gems and industry and most shows are fun anyway,so I often window shop too.I now adore all my pieces of jewellery and will pass them onto my grandchildren.Can I pick any favourites ,well that's so... (read more)
★★★★★
“I have bought four different times and loved...”
Written on: 15/11/2012
I have bought four different times and loved everything. I have told all my friends and family and you will be getting orders from them also. Please keep up the great work. It is nice to be able to get beautiful jewelry so reasonable. (read more)
★★★★★
“Loved what I purchased through Rocks TV”
Written on: 09/11/2012
I am very happy...purchased a tanzanite/diamond ring and tanzanite earrings and they are Lovely! Everything and more! I had been lucky enough to travel to Africa last year and cold only afford to purchase one small stone of tanzanite. The ring and earrings I just purchased are of even a higher grade in white gold! Some have said Rocks inflates the intial price....not from what I've seen with tanzanite! (read more)
★★★★★
“Love my jewelry”
Written on: 05/11/2012
I bought my first piece of jewelry on gems about 18 months ago and now have quite a collection of items ranging from £10 to over £1000. I have items that i love and that look just as great as on tv. I have also ordered items that were a dissapointment but then i just sent them back using the 30 day money back gurantee. I have had some of the items valued and they were all judged to be of a greater value than the price i paid. I've also researched some of the items on internet and i... (read more)
★★★★★
“Steve. My Demantoid Garnet is out of the world.love it...”
Written on: 03/11/2012
Steve. My Demantoid Garnet is out of the world.love it very much and I love my Ratanakiri Zircon,but most of all I love gem TV. Love to you all. mai tam (read more)
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Showing 21 - 30 of 142 Reviews
★☆☆☆☆
“very good at fooling the public”
Written on: 09/10/2012
compare the gemstv website to rockstv website. prices do not check out. i actually queried this and asked to purchase from the rockstv site at dollar prices as it works out considerably cheaper, didn't even get an answer, and the presenter says guaranteed below price and it ends up more expensive than she said. who are these people trying to fool and whats more how have they been in business for so long. the worst of it is their CEO seems to think that he is doing some good where they... (read more)
Petlover's Comment
Written on: 14/11/2012
You are so right, ego trip for the philanthropist of shoddy gold jewellery. I have looked at other sites on the web, and most of them just seem to display their wares, without the pantomine of reverse auctions, with all the "WOW" repeated over and over. I listened to gems tv when they were showing Amethyst and looked up the same jewel on google, there were several sites showing jewellery items with this stone with very clear close ups with a set price far better than the "never to be repeated final price" on gems tv, so you have all been warned, check other places and compare
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Cdunbar27's Comment
Written on: 07/12/2012
The very best prices for the most beautiful, well made, designed and lowest price is on the American Liquadarion Channel. I just received the BEST and no words can describe, the 2 Fire Opal bracelets that I have ever seen.
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Chesca's Comment
Written on: 14/01/2013
this is due to American people not having to pay tax.
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Chesca's Comment
Written on: 14/01/2013
the reason that USA customers pay cheaper prices is because they don't pay tax on items like this - as we in England do.
And if you checked the website, you'd see how much the CEO has done for third world countries.
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★★★☆☆
“RocksTV (Sister to GemsTV)- WATCH THE CARAT WEIGHT/ #...”
Written on: 01/10/2012
RocksTV - YOU MUST WATCH THE CARAT WEIGHT Divided by the NUMBER OF STONES you are purchasing. I started watching RocksTV (sister company to GemsTV in the UK) the first week they came on U.S. television. They broadcast from the same studio. I have fallen in love with certain gemstones. They all came to me boxed in recyclable boxes and the rings I have kept are beautiful. I commend the CEO and his staff for the way they give back to the communities where the stones are mined and the way... (read more)
Seniorlink's Comment
Written on: 02/11/2012
i wrote here on the 27/09/12, and i agree entirely, but we get a worse deal than you do!
i discovered almost as soon as rocks tv opened the usa market, that we were paying so much more for our gems than the usa, look at what i wrote 2 down from your review and you'll see what i mean.
as far as watch your (carat weight and size), (of which i agree) also study the diamonds colour, because they are not good value at all!!
i am fortunate enough to own quality diamonds, and when i bought a 3 ct diamond bracelet @ £1,500 from gems, i was horrified when i got it, all dull included stones at 1.30mm size, only fit for industrial use, i returned this with a scathing comment, so i will never ever buy diamonds again from this site!! but i will but huge gems in the 10ct plus range and recently got a beautiful 18ct mawi kunite gem ring for £999.00, id have got it far cheaper had i been able to buy it from their rocks tv site.
so long as your choosy and get the big gems you should do well.
sorry that our uk presenters nails are foul this does turn me off also, they should know better, and some of their shrill loud voices drives me nuts also.
ive spent 1000's on this site, but wont do so any longer, because even in thed UK they do take up to 30 days here to refund money back in to our accounts, and WE ARE LOCAL!!! and i'm really fed up with this. BE careful BE choosy, and forget ABOUT DIAMONDS ON THIS SITE AS NONE ARE WORTH THE MONEY. Actually you do get a better bargain with these set into silver rings! so at any rate you dont get ripped off this way, GOOD LUCK to my American Cousins
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★★★☆☆
“such dirty nails!”
Written on: 01/10/2012 by jennybra
my complaint is that i have bought from so many places, but am turn off by the host dirty nails , such a turn off..... (read more)
Bozieforever's Response to jennybra's Review
Written on: 08/05/2013
I agree there nails are so dirty they should do something about this you are showing your hands on close-up and shows everything that's the first thing you notice
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★☆☆☆☆
“ROCKS TV NEW CHANNEL FOR USA!!!”
Written on: 27/09/2012
I RECOMMEND YOU WATCH THIS CHANNEL ONLINE INTANDEM WITH GEMS AND GEMS EXTRA. RECENTLY IVE BEEN WATCHING AUCTIONS ONLINE WITH THE 3 CHANNELS SIDE BY SIDE, AND I COULD NOT BELIEVE HOW CHEAP THE USA ARE COMPARED TO THE UK! ON A 1/2 CT DIAMOND CLUSTER THE FINAL PRICE WAS $77, YET WHEN I CHECKED OUT THIS RING THE TRUE EQUIVALENT FOR WHAT WE HAVE TOO PAY SHOULD HAVE BEEN $299, ALSO THEY GET 10 CT GOLD METAL COMPARED TO OUR NINE CAROT, AS 9 CT IS NOT ALLOWED IN USA, THEY ARE GETTING MASSIVE... (read more)
★★★★★
“real fantasic jewelry”
Written on: 07/09/2012 by shirley62
i have purchased a lot of jewelry in last two months and every item is aaa standard i am so happy with my items that most of my family and friends will have gems items for christmas and birthdays as its cheaper than trecking shops for gifts that end up in a drawer or in the next jumble sale or school fete thank god for gems and the bennet family regards shirley davis manchester (read more)
★★★★★
“rocks tv really ROCKS”
Written on: 29/08/2012 by lindadresher
THEIR JEWELRY IS OF GREAT QUALITY COMPARED TO OTHER JEWELRY HOME SHOPPING NETWORKS. AND I LIKE THEIR RECYCLABLE PACKAGING AND WORLD WIDE PROGRAMS. IT SHOWS THEY R NOT JUST OUT TO MAKE A BUCK. (read more)
★★★★☆
“Order if you are familiar with gems treatment!”
Written on: 21/08/2012 by KaliaGrant (1 review written)
I have started ordering jewellery from Gems tv couple of months ago. I am overly happy with the products. The only irritating thing is when i buy something on action and in few weeks time I see it further reduced on another action and I feel like I was tricked to pay more money on something that worth less. The diamonds though seemingly less priced, why? I think because they are chopped in thousand pieces and with inclusions. I like the quick postage around 3 days, which is a bonus. The... (read more)
Maryal's Response to KaliaGrant's Review
Written on: 04/09/2012
I believe you can call them if you see your item at a lower price but it must be within that hour. You will not get a refund, but you will get a merchandise credit on your account good towards a future purchase.
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Kaliagrant's Response to KaliaGrant's Review
Written on: 05/09/2012
yes the item goes on the web for 60min after the life auction so if you want it you could purchase it online. I have never done it by phone, but I assume it is similar. Just don't forget to read the description of the item, grams, metal, treatment size etc, observe it well to make sure its worth the money you are about to spend on it.
When the goods had been delivered to your address you have 30 day money guarantee if you don't like anything. Gems tv gives you a paper for returns where you can choose if you want the money credited back to your card or if u wish the money to go in your account with them towards future purchase.
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★☆☆☆☆
“Topaz 9ct white gold ring”
Written on: 15/07/2012 by Williams93
Bought for £89 & p&p. My partner bought this for me as a surprise, he thought he was having a great deal as originally priced as £850 what a con! The ring looks cheap, the stone is a load of rubbish & the band looks like its about to snap as its so thin! Total rubbish! Never buy off this company, be worn! You'll be wasting your money. (read more)
Guest's Response to Williams93's Review
Written on: 01/08/2012
good write up came upon these con artists whilst channel hopping just watch it for a while what a joke
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Petlover's Response to Williams93's Review
Written on: 23/08/2012
Totally agree, they try to produce things cheaply by stating that they cut the middleman out, but the Quality Control is non existant, all that really happens is that they produce cheaply made stuff and con the public. You are right about the diamonds, they are like grains of salt, they are so small. AS FOR COMPARING THEMSELVES TO PROPER JEWELLERS! WORDS FAIL ME
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★☆☆☆☆
“Very poor quality not what you see on Tv .”
Written on: 14/07/2012
The call centre staff were nice thats about it .I would never buy again from GemsTv. The quality of the goods very poor, not even worth what I paid. I will continue to stay with The Jewellery Channel for quality.Have only made one purchase I will not be making another! (read more)
★★★☆☆
“Quality and presenters”
Written on: 11/07/2012
I don't think the quality is that great and some of the items I've bought I sent back straight away as the cutting and polishing wasn't very good. Fed up with endless rings especially the diamonds which are mostly clusters of melange and not worth buying in my opinion. I rarely buy now preferring better quality wit more pendants and necklaces etc from Rocks & Co and don't watch very often as I simply cannot stand some of the presenters especially the American woman - her voice is very chalk... (read more)
Bunnymummy's Comment
Written on: 10/09/2012
I know the 2 women you mean and I felt the same way about them both! You have to admit though the others are also quite annoying with their enless "WOW", "Oh my word!", If anyone still watches this channel it's better to turn the sound off and put some music of you r own choice on..
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Petlover's Comment
Written on: 22/09/2012
Totally agree, the presenting is so ghastly, cannot think why old (name removed) employed the american one, it just makes you reach for the off button, SCRATCH, SCRATCH, dreadful noise. When she is not there (name removed) (is it) with the fixed red grim WOWS everything up and they natter on and on about their personal lives, who wants to know.!? Years ago you could buy some decent stuff for the price, but now it is all rubbish, thin gold, or their new OVERLAY - which means plate - and diamond rings made with the crumbs from the floor, all little tiny bits glued together. What should really happen is that Birmingham Council should send Trading Standards round there and check everything, if a High Street store tried to sell rubbish they would soon be there. The presenters are just sales people, everything is wow wow wow, if the stuff was that good there would be no need for the endless chatter. They need to shut down or employ proper jewellers and QUALITY CONTROL and forget bragging about good works abroad, the good folk of the UK need genuine goods, not third world rejects, it is not just the middleman that is cut out, as they are so fond of saying, but PROPER JEWELLERS are absent too, otherwise jewellery would be not sent out with damaged stones and VERY poor settings. hope you are reading this (name removed), because I think you just con the public, and you know you do.
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Showing 31 - 40 of 142 Reviews
★★★☆☆
“ruby and diamond ring resized or rather not resized”
Written on: 28/06/2012
I bought a 'ruby and diamond' ring from Gems TV, its a lovely ring but was a tad too big so I took it to the jewelers to be resized. They just rang me to say the couldn't resize it for me as unfortunately it was 'filled with red glass' and would shatter, to say I'm annoyed is an understatement. I was going to buy more rings from them but definitely wont bother now. (read more)
Hefferlump's Comment
Written on: 01/07/2012
Then report them to the police or trading standards.
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Petlover's Comment
Written on: 23/08/2012
Why is the channel still trading? Where are Trade Protection people? Birningham City Council should get round there quickly
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Petlover's Comment
Written on: 22/09/2012
You could write to a National Newspaper, Gems needs showing up big time, if such an article appeared once, I expect loads of people would contact them to add their stories, then he could not con the public anymore, he is more interested in third world countries then British people having value for money, suppose it makes him feel important, a true philanthropist at the expense of the British people
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★★★★☆
“Pretty impressed on the whole”
Written on: 21/06/2012 by parisandnicky (1 review written)
I've been buying from Gems Tv since 2006 and considering the amount I've kept - around 50 pieces - have had very few problems and consider them a great company to deal with. Recently, I had a number of pieces valued for insurance purposes and was delighted when every single piece bought from them was valued at a much higher cost to replace than what I paid - between four to nearly ten times the amount! The prices they start the auctions are NOT an indication of value, as some of their... (read more)
Guest's Response to parisandnicky's Review
Written on: 01/08/2012
insurance always will,til you have to show the receipt what you paid for them
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★☆☆☆☆
“poor qua lit”
Written on: 14/06/2012
I have bought 3 rings from them 2 now have stones missing very disappointing (read more)
Guest's Comment
Written on: 21/06/2012
I have bought a good number of pieces of jewellery from this channel, probably more than 50 but I too have lost stones out of 5 rings bought from them! But I have returned them for replacement/repair/refund with no problem. When I pointed out that I felt they were expanding enormously and standards were slipping, I do believe my comment was taken on board about tightening up quality control...........but it looks as if a good number are still slipping through.
However in a better note, regarding quality, I've had a number of the higher priced pieces valued and they have all been valued between 4 and 8 times the prices I paid for them.
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Petlover's Comment
Written on: 23/08/2012
You should complain to the local Trading Standards at the local Council Offices, they need to stop selling rubbish
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★★★★☆
“No Complaints and love the jewellery I've ordered from...”
Written on: 12/06/2012 by PRGirl (1 review written)
Came across this site and took a look at some of the reviews of Gems TV and was amazed at how much better my experinces seem to have been than some of these other reviewers. I have probably bought too much from them this year but would say that virtually everything I have bought has been well worth what I paid for it. Things I didn’t like I sent back ( and was credited back quickly) One niggle I do object to them insisting that they set 18K quality stones in silver because they... (read more)
Parisandnicky's Response to PRGirl's Review
Written on: 23/06/2012
I've too had a number of poor experiences with jewellery bought in high street stores, especially the thinner gold chains ones that break as soon as you touch them (probably because to keep the price down they're too fine to last) and many of the jewellery designs look similar whereas Gems TV have a number of hand made items and some eye-catching, different designs.
But sure nobody's perfect and a lot of it's down to quality control. The difference is the excellent service I've received on the odd occasion when an accent stone has been lost or once due to a proud claw on a cabochon cut stone.
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★★★★☆
“good items(u get what you pay for) &good customer service”
Written on: 24/05/2012
i ahve bought a lot from gems and have had no issues. i have sent a few items back as they always look slightly different in life than on tv, and have had no issues with getting a refund. usually within a week of it being returned. customer service is good and the channel itself is great. only thing i would like to see if having chains come with the pendants so they are ready to wear. (read more)
Petlover's Comment
Written on: 23/08/2012
They sell the pendants separately because no body needs a box of chains - one of the few things they have got right
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★☆☆☆☆
“Very poor service”
Written on: 12/05/2012
Kept holding for ages and ages only to be told that they do not deliver to my post code area??? (read more)
Parisandnicky's Comment
Written on: 21/06/2012
What a shame they don't, I guess you must live somewhere rather remote, as I'm sure if you were to buy from them, you'd quickly have your mind changed about the quality of the service they provide although I agree it is sometimes a long wait due to how busy they are.
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★☆☆☆☆
“very poor standard”
Written on: 12/05/2012 by dontbuyfromgemstv
i bouhgt a pair of sapphire earings this week for £75. i was expecting inclusions in the stones but the quality of the setting was terrible. the earings wouldn't last morethan a week if i wore them. I can't believe they get away with this standard. even though the prices seem good value the quality is appauling. i won't buy from them again (read more)
Petlover's Response to dontbuyfromgemstv's Review
Written on: 13/11/2012
Keep the receipt, and when you have time take the items to the Trading Standards Department at your local Council Offices. Also try searching through the newspapers for the section where "Shoddy" purchases are investigated. If nobody complains, they continue to con the general public, even if one particular person does not buy again, there are always others to con. The standard of the gold work is disgusting, paper thin, and as you say, would not stand up to a week of wearing. Gems TV obviously do not employ Quality Control, unless their standard of workmanship really is so low - why do they not read these reviews?
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★★★★☆
“I'm pretty happy so far...”
Written on: 05/05/2012
Over the past couple of months I've bought a number of pieces. So far, I've been happy with the quality, based on the price I've paid. I walk along Hatton Garden every day, gazing in the windows, and yes - the quality there is higher to my eye and knowledge (not just diamonds, but also Ametrine, rubies etc.) but so are the prices - out of my reach. I worked in the diamond trade years ago. I have recently sent a couple of pieces back, due to a tiny accent stone being missing, but no problems... (read more)
★★☆☆☆
“Talk about Tanzanite City!”
Written on: 02/05/2012
I purchased an Ammonite Ring from Gems, the Ring that the TV presenter demonstrated was Beautiful with lovely Bright colours...reds, blues and greens... so I ordered one. Unfortunately the one that I received was dark and dull, it was basically just dark green with a hint of dark blue and I was very disappointed with it. I didn't send it back as I'd read in other reviews that some customers had returned items with the tags intact, only to be told by Gems CS that the tags had been removed and... (read more)
Bunnymummy's Comment
Written on: 10/09/2012
If you intend to buy anything else from this channel, do what I did - record what you are watching (you can always delete it afterwards if you dont need to keep the recording) then when you get the item if it is nothing like as good as what you recorded, create a DVD of the recording, ring them straight away to complain and then send it back with the DVD and a complaint letter. I got a full refund of my postage as well as for the item on doing this. I have never bought anything since though (and wouldnt).
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★☆☆☆☆
“Christmas Cracker Jewellery”
Written on: 27/04/2012 by esclarmonde (2 reviews written)
As a jeweller, I am surprised this company is allowed on air. Their stones are never of gem stone quality and are badly set in the minimum of metal. Please do not buy from Gems TV as their prices are as cheap as their jewellery. I bought a very expensive ring for a girlfriend's fiftieth birthday. When she opened the box to put the ring on a diamond fell out and she was unable to wear it to her party. The stones are of poor colour, badly cut and never set properly. When they show gems on... (read more)
Paulfetish's Response to esclarmonde's Review
Written on: 28/05/2012
you describe yourself as a jeweller and a gemologist ....if this is so then you shouldnt have to listen / be taken in by what their presenters say , you should already know that the only valuble gems are saphire , diamonds, emerald and ruby...u are obviously not what u descibe yourself to be or you are a mug...which is it?
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Petlover's Response to esclarmonde's Review
Written on: 02/06/2012
Totally agree, the standard of workmanship is shocking, Steve Bennett is just out to make money, and dupes the public into buying very poor quality stuff - especially the diamonds, a free magnifying glass should be sent with each order. Treat it as if Woollies were still trading, at least they sold their jewellery as paste, mainly for little girls "dressing up", Gems TV is a con and should not be on air
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Bunnymummy's Response to esclarmonde's Review
Written on: 10/09/2012
tanzanite gradings are not standard anyway - apart from the odd items which come with a certificate from a proper gemological company it is left to the seller to decide what grade they are. tv channels always seem to show them against a blue or black background to exaggerate the depth of the colour. It's completely pointless buying tanzanite over the tv unless you are not bothered about the grade you get.
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Showing 41 - 50 of 142 Reviews
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Maryal's Response to sharon54's Review
Written on: 25/04/2013
I'm glad your Tanz rings were good color. I have purchased at least 5 AAA Tanz rings from RocksTV in the US and none of them were saturated as my original AA rings I purchased back in August of 2012. Very disappointed with the color. They should not be calling them AAA stones if they don't have the saturation and if they are stones that were returned for color, they should be put on really discounted price scale. Also, they are now scaring and gouging the public with extremely high prices on Ametrine because they say the rough is not going to be sold before faceting. I have a jeweler on line who hasn't heard anything about this. RocksTV Hosts say it will be months down the road so why are they charging $200 for a ring they sold a week ago for $129. That's like when there is a crisis, store owners start charging $50 for a bottle of water. It's not right. The rings they had made and could sell for $129 didn't change from last week to this week. You can get beautiful saturated Ametrine from reputable on line loose gem dealers. I will be purchasing a 11ct Ametrine for $129.