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| Reviewer Rating | 5.9/10  |
|---|---|
| Overall Rating | 5.7/10  |
Full review by
kjm153
on 12th Apr 2008
User Rating : 10
Respect :
0
Good Points: I bought a 6 caret green amethyst ring with white topaz and it was very pretty. I got it in exactly 3 days and read that it was rare so went to the mall to see if i could find one. All the stores were sold out. I would buy from them again
Bad Points: it concerned me they did not repeat my information back to me until I ask them to do so or did not get a phone number or email but every thing they promised and advertised was delivered
General comments: I would shop again with them
kjm153's review and ratings | 94 words
Review by
Mistreated
on 8th Apr 2008
User Rating : 0
Respect :
0
I can't begin to tell you the frustration I have experienced on the service I have received from Gems TV. This is a shame! Gems TV is not a company I will deal with for my future business.
Mistreated's full review | 40 words
Review by
Mistreated
on 4th Apr 2008
User Rating : 0
Respect :
0
My shopping experience with Gems TV USA started off on a good start but declined very quickly. On the Gems TV broadcast, they continuously promote the 30 Day Money Back Guarantee, return for ANY reason, and their risk free shopping. If you follow this policy and have a high rate of returns, Gems TV will block your account. I followed their 30 Day Money Back Guarantee, and did not realize my account was blocked until I called to place an order. This is a shopping network...so I was so surprised t ...
Mistreated's full review | 183 words
Review by
SALLY NICHOL
on 12th Mar 2008
User Rating : 10
Respect :
0
I have had items that have been damaged on arrival, and that I simply didn't like, but promptly was refunded for them. It's your choice. I love my collection, and would not have the wide range of beautiful gem stones, If I had not collected at GTV prices.
I have also given items as presents, which have always been well received. I think GEMS TV is one of the best value shopping channels.
SALLY NICHOL's full review | 114 words
Review by
Guest.
on 9th Feb 2008
User Rating : 10
Respect :
0
I've purchase many things from Gems TV. I've loved everything I've received. I've only had one problem with a ring that I purchased. I had a stone fall out. I called customer service. They gave me an address to send it in to; and within a week, my money was credited back, including shipping.
Guest.'s full review | 56 words
Review by
Guest.
on 6th Feb 2008
User Rating : 10
Respect :
0
I bought an Ilana 18 carat tanzanite and diamond ring - while having it sized it was rated as a 2 A tanzanite. Customer service told me to send it back and they would take a look at it. It has been at their location, as of today, 3 weeks and no one has looked at it. They keep promising me that they will give me a call back and still no call. I will continue to badger them until I have an answer.
Guest.'s full review | 103 words | 1 comment added.
Review by
shirleyc
on 21st Jan 2008
User Rating : 5
Respect :
0
I purchased a black diamond solitaire ring and took it to 2 different jewellers, who both said it wasnt a black diamond but moissonite! I rang Gems TV who were adament it was a black diamond and both of the jewellers were wrong, so no help there.
Since the black diamond incident I havent bought anything else, and I dont think I will again.
shirleyc's full review | 71 words
Review by
OSPECTRE
on 31st Dec 2007
User Rating : 0
Respect :
0
I purchased a majestic 2.8 ct ruby ring for my wife's Christmas present. I took the ring to my local jeweler to have it re-sized. The next day the jeweler called saying the stone was oozing a white fluid, similar to elmer's glue. The jeweler, established for 30 years, said he had never seen anything like this. After retrieving the ring from the jeweler, the stone was cobwebbed with white, hairline fractures similar to dried glue throughout the entire stone. Because the stone was defective, ...
OSPECTRE's full review | 226 words | 1 comment added.
Review by
Guest.
on 28th Dec 2007
User Rating : 9
Respect :
0
I think you just need to go into buying with an open mind, I love the designs and gems offered at very good prices. I am not buying the items with investment in mind, only to wear some lovely pieces of jewellery. I find their customer service to be very helpful and have not encountered any problems.
Guest.'s full review | 78 words
Review by
Jaqui
on 8th Dec 2007
User Rating : 2
Respect :
0
I brought an aquamarine ring from gems TV for £59. My friend is a jeweller in bond street and he valued it for me. He told me that it was not aqua marine but glass. And the quality of gold was the cheapest there is. In all, the whole thing was valued at £20. Would never buy again from them. I showed him the authenticity certificate, and he said that because the have the absolute tiniest amount of aqua marine in it then they can get away with it. Beware.
Jaqui's full review | 102 words
Review by
jackyliz
on 25th Nov 2007
User Rating : 8
Respect :
0
I have bought several pieces from this shopping channel - a black diamond cluster arrived with 2 chipped stones but was replaced quickly, and at £399, the ring was valued at £1750... The fact that the same ring went later for only £302 gutted me a bit, but that's the way an auction goes.
The comment on Paraiba Tourmaline being not the real thing is slightly misleading because if you read the Guide to Gems and Jewellery that comes with your first order, under "Tourmaline", it ...
jackyliz's full review | 397 words
Review by
PAM RUTH
on 20th Nov 2007
User Rating : 10
Respect :
0
I've been reading bad reviews on Gems TV and couldn't believe it. I've spent thousands with them and find them to be excellent value. I did take my rings into a local jeweler for a valuation which they refused saying they were not genuine. So I wrote to the Gems Society who have tested their Gems and have said they are genuine although they do not like their marketing techniques. Local jewelers hate them as they cannot compete with their prices. I looked at the prices of Freshwater pearls in lo ...
PAM RUTH's full review | 116 words
Review by
elizabethsavanna
on 6th Nov 2007
User Rating : 6
Respect :
0
I have ordered three things from GEMS TV. One a bracelet, and two rings. I have yet to receive them because i just ordered this past week. See how picky I am. Watching for a while and just now ordering jewellery. I am sure I will post another comment when they arrive in the mail.
elizabethsavanna's full review | 214 words
Review by
Meeshoo
on 21st Oct 2007
User Rating : 2
Respect :
0
I'm unhappy at the selling practices, many items are hyped as rare when in fact they are not and some reasonably good stones are so poorly cut they ruin them. Almost every item I've ever had has had to be returned, items have arrived with cracked stones or seriously included just to keep the size.
Very often stones are named after certain places to achieve a higher price, for example 'Paraiba' Tourmaline....implies it is the expensive rare Brazilian 'Paraiba' when it is in fact from Africa, ...
Meeshoo's full review | 183 words
Review by
Barbie1003
on 21st Sep 2007
User Rating : 4
Respect :
0
I am starting to wonder whether there really are any bargains on this channel. Buyers please beware. I have bought a ring and a pendant from Gems TV and thought I had got a really good deal on both, until my friend had a yellow citrine silver pendant valued, as the channel always say you can do - a "gem" of a start price of £300 that she bought for £30 was valued as worthless by a jeweller saying that it was SYNTHETIC - and that was with a certificate of authenticity saying that i ...
Barbie1003's full review | 184 words
Review by
sandrav
on 15th Sep 2007
User Rating : 10
Respect :
0
I have purchased a lot of items from gems tv and have been absolutely delighted with every item. I have not sent back a single item, I have bought a Alexandrite ring for £346 and had it valued for £1500!!!! I have been most impressed with the quality and prices and me myself will not be buying from the high street again.
sandrav's full review | 76 words
Review by
Michelle123
on 30th Aug 2007
User Rating : 6
Respect :
0
It is vitally important that you bear in mind what you are buying when you shop on Gems TV or The Jewellery Channel. The items they sell are made in Thailand, India etc and are not the highest quality - thus these cheap prices. I've bought two items myself and was very pleased with one item, a silver/turquoise bracelet. The second item however, a set is being sent back at there is a stone missing from the earring, and the ring is small - I know it can be made bigger, but having shown it to a jew ...
Michelle123's full review | 206 words | 1 comment added.
Review by
bsjlmb
on 18th Aug 2007
User Rating : 0
Respect :
0
I purchased an amethyst and topaz watch back in february 07 which I wear only on special occasions. I had to have a link removed as it was too big which was done by a professional jeweller. On 18th august I e-mailed customer services to explain that a link had broken and to organise a return (just in time to be covered by the 180 day warranty). Not long after, a gentleman telephoned to find out what was wrong. After I explained the problem he said he would do the paperwork immediately for the re ...
bsjlmb's full review | 335 words
Review by
Mazz25
on 27th Feb 2007
User Rating : 10
Respect :
0
I have ordered from Gems TV on a few occasions now, and each time I have been delighted with the product when it was delivered.
You see the item on telly, you phone the number on the screen and order. It's with you within a week.
Can't be any easier.
Give them a try!!
Mazz25's full review | 80 words
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