Written on: 03/12/2012 by Hippytitimus (3 reviews written)
I purchased this Ebac 2850E Dehumidifier and then noticed some of the reviews that had been written and suddenly thought I had made a mistake with my purchase, fortunately this has not been the case, and up to now it has worked without fault and is very efficient. I purchased my unit direct from Ebac and it came with a FREE 5 year warranty, so if it breaks, apart from having to send it back I'm not worried, it can't be that bad if they are willing to give a five year guarantee can it? the... (read more)
Written on: 01/10/2010
As usual, got to just outside of the warrenty (14 months) and the unit stopped working. Being an ex naval electronics engineer took a look and saw that the control unit had fried itself through a compressor fault.
Duely contacted Ebac customer services and explained that the unit was just aout of warranty etc and could they help. A resounding lack of interest and very unhelpful person on the other end told me in no uncertain terms it was tough luck. Good old british customer care eh!
Take my... (read more)
Written on: 28/07/2010
I have had my ebac 2850e just over a year from wickes, it worked really well over the hard winter and spring months in my east coast holiday home conservatory (3m x 4m) while i was at home. Then i noticed when i was around that it never seemed to switch off and only collected a tiny amount of water and my barometer read very low humidity, then i realised that the smart control was not working,i have not contacted ebac, and now i just use it on a timer switch to come on in the early hours and... (read more)
Written on: 11/07/2009 by binyon
I received a faulty Ebac 2850e that i cannot use. Its not being picked up and they will not replace. (read more)
Written on: 29/10/2008
Do not buy the Ebac 2850e or other dehumidifier from Ebac - I bought this machine hoping I would be supporting British industry but the service from Ebac was not good and I am now left with a dehumidifier which does not work (yet again) - a fuse has not repaired it this time!
Next time I will buy a much cheaper foreign one. (read more)
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