One Stop Phone Shop Reviews - www.onestopphoneshop.co.uk

★☆☆☆☆
1.5 / 5
28% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
One Stop Phone Shop www.onestopphoneshop.co.uk - Ask a question now

Media Gallery for One Stop Phone Shop www.onestopphoneshop.co.uk

One Stop Phone Shop www.onestopphoneshop.co.uk
One Stop Phone Shop www.onestopphoneshop.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

“Rubbish Communication & Service- DO NOT USE!”

Written on: 18/12/2014 by Finleyn188 (1 review written)

Was phoned 10 days prior to my upgrade date and offered an "early" upgrade with my sim being activated on my upgrade date. I was happy as this would be easier than me phoning or going into a phone shop. I received a text and email confirmation saying my phone was ordered and also told it would take 2-4 days to deliver. 10 days later still no phone... phoned the customer services no. Spent hours on hold repeatedly! Sent an email to customer services... still nothing! Phoned Carphone Warehouse… Read Full Review

Visit onestopphoneshop.co.uk
Report this review

“No problems”

Written on: 06/08/2014 by Regan84 (1 review written)

Felt it only fair to write a review since I nearly didn't order due to the feedback I read here and and on trustpilot. Ordered a Sony Experia because it had a 'free' computer, and I needed one because mine had just packed up. Mine also had cashback. Phone came on time, computer came a week later (and is OK, big memory but slow processor, but no grumbles for the price). Now, 7 months later, just applied for my first cashbook, worth £60. Sent the documents and sent it recorded post as they… Read Full Review

Visit onestopphoneshop.co.uk
Report this review

“Top of the world service”

Written on: 28/02/2014 by Hennessey72 (1 review written)

Excellent service with out hassle friendly staff When I purchase the item I received all item Within 10 days.im impress with onestope phone Service.. Many thanks to onestope team!!! From anil Thapa Order no: 75241208 Barry island… Read Full Review

Visit onestopphoneshop.co.uk
Report this review

“Hounded”

Written on: 07/01/2014

Ordered a phone from then, and changed my mind. Emailed them to cancel the phone, but they sent it anyway. Sent it back - You are entitled to with distance selling regulations. Used recorded delivery so I know it was received back. Then they kept hounding me for money for the contract, and then sold on the "debt" - This kept passing from one debt company to another. I have a file an inch thick of "begging" letters. I have no doubt this will have effected my credit rating, but they will not… Read Full Review

Visit onestopphoneshop.co.uk
Report this review

“Stop this phone shop!”

Written on: 01/10/2013 by Katie0099 (1 review written)

I ordered my mobile phone through this website as it came up with the best deal at the time - being a complimentary gift of a refurbished Kindle Fire. This was the only reason I used them rather than another supplier. I received the phone a week or so later, without the Kindle Fire. The paperwork said I should have received my free Kindle Fire prior to receiving the phone, so I called One Stop. After 20 minutes on hold I was told I should receive the free gift in the 7 days following… Read Full Review

Visit onestopphoneshop.co.uk
Report this review

“Pleasant experience, was use again”

Written on: 04/08/2013

Ordered from this website because the contract was the best I could find for the phone I wanted. Took two days to process, so not next day delivery as advertised, hence only 4 stars. Phoned up to cancel because of the bad reviews I read on here, but the customer service guy was really polite and helpful and told me it had been processed, it just hadn't updated on the website, and out it turned he wasn't lying, as the order statues updated an hour later. Phone arrived 2 days later (I phoned him… Read Full Review

Visit onestopphoneshop.co.uk
Report this review

“great deal”

Written on: 11/07/2013

After reading so many negative reviews on this and other sites I was pretty apprenhensive about ordering from one stop phone shop. But they were the best deal I could fine and I have to say mine was a pleasant experience. Ordered phone on thurs for fri delivery but arrived on sat afternoon was kept informed by email about the slight delay and when indeed they processed order. tracking through yodel was easy and so far there is no problems with the phone. took one star off for the gadgit service… Read Full Review

Visit onestopphoneshop.co.uk
Report this review

“Just what I wanted”

Written on: 25/04/2013

Found One stop phone shop through Moneysupermarket. I was very sceptical based on other people's reviews but felt the deal with o2 and a free Samsung tablet was too good to miss. It's been completely hassle free. Ordered on 23/04/13, got login details for the website straightaway and could track the order. It was delivered on 24/04/13 with no problems. The phone and tablet look great. I haven't had to speak to anyone and no cashback so not had the problems some people seem to have had… Read Full Review

Visit onestopphoneshop.co.uk
Report this review

“I have ordered a new Samsung S3 and the it came with...”

Written on: 14/03/2013

I have ordered a new Samsung S3 and the it came with the box opened. I called them to get a replacement and they wont gave a new one. I needed to send them back the phone at my expenses and also the calls to the customer care is expensive 10p + network charge for each minute. From this onwards, everything went wrong and complicated for a customer perspective and I never ever suggest to purchase from OSPS, even with any big deals… Read Full Review

Visit onestopphoneshop.co.uk
Report this review

“Next day delivery?!”

Written on: 13/03/2013

So much for next day delivery! We ordered a Samsung Galaxy S3 (on 3 network) on Tuesday 15th before 6pm, and received an email on Wednesday from 3 saying the contract has started.. If it was to be next day delivery, I would've had the phone as the contract started. It's now Monday 21st and still no phone. Sent an email on Thursday 17th which was responded to today.. Also rang the sales team on Saturday to be told that my order has been processed and on its way, and then she changed her mind to… Read Full Review

Visit onestopphoneshop.co.uk
Report this review

“pathetic company”

Written on: 12/03/2013

I ordered a Galaxy s3 on contract with onestopphoneshop. I get a message that the phone has been dispatched and will arrive the next day. No phone arrived and after waiting 7 days I called them. they informed me that the phone has been lost in the post and that they cannot post another one as the color i ordered is out of stock currently, i therefore requested another color and they dispatched it. I get a message from yodel the next day telling me my delivery has been delayed and was due to be… Read Full Review

Visit onestopphoneshop.co.uk
Report this review

“they do not honor that promises. ”

Written on: 01/02/2013 by londonsoutheast (1 review written)

They do not respond to letters. They are only interested in taking customer's money and have no regards for customers' feelings. There customer care services do not exsist when you are in need or have querries… Read Full Review

Visit onestopphoneshop.co.uk
Report this review

“Dont!!!!!!”

Written on: 02/01/2013

The most clueless, amateurish and unhelpful company i have ever dealt with, 5 days it's taken to eventuslly be told i failed internal security check after me making 7 calls about delivery and to be told by 2 different sales team staff everything was fine and phone would be sent, then spoke to an even more clueless manager that he would listen to recorded calls (to help with the training purposes)I know they wont they are liars as the guy who took all my details and said all was well and to… Read Full Review

Visit onestopphoneshop.co.uk
Report this review

“DO NOT USE THIS COMPANY”

Written on: 02/01/2013

APPALLING CO. TO DEAL WITH.ORDERED WHITE I PHONE4S PACKAGE FOR 29 POUNDS PER MONTH WITH 50 POUND CASHBACK (EQUIVALENT PRICE OF 26.92, FOR CHRISTMAS PRESENT.COULDN'T PLACE ORDER ONLINE AS BANK DETAILS WEREN'T ACCEPTED-PHONED TO PLACE ORDER AND TOLD EVERYTHING WAS OK AND THAT PHONE WOULD BE DELIVERED FOLLOWING DAY.I WAITED IN, BUT NO DELIVERY! CALLED CUSTOMER SERVICES FOLLOWING DAY(WAITED 40 MINS FOR AN OPERATOR) AND WAS TOLD THAT SYSTEM HADNT PROCESSED THE ORDER THE DAY BEFORE UNTIL AFTER 5 SO… Read Full Review

Visit onestopphoneshop.co.uk
Report this review

“no problems”

Written on: 29/10/2012

I placed an order with a free gift of tv before i read the reviews, after reading the reviews i naturally panicked and wanted to cancel the order, later that day i received a txt to say my order had been dispatched and would be with me the next day, i decided to wait and see if it arrived, the following day the phone was delivered to me but without the free gift so i called them to ask why i hadn't received the tv, they were very helpful and advised me that they would dispatch the tv that same… Read Full Review

Visit onestopphoneshop.co.uk
Report this review

“Worst Customer Service Ever”

Written on: 02/10/2012

After using this site many years ago, and having no problem at all with them I decided to go ahead and use the company again as it offered a phone with a free ps3 as I was getting the phone for a relative and wasn't going to pay the contract myself and was able to keep the ps3 for myself then I proceeded with my order. After seeing that the website said that the phone and ps3 was in stock I placed my order expecting both items to be sent in the next couple of days. This did not happen I… Read Full Review

Visit onestopphoneshop.co.uk
Report this review

“Samsung Taco Lite.”

Written on: 19/09/2012

This is my second phone off this company and I can honestly say that I have not had a single problem with them. Delivery has been quick, the products have been great and the prices fantastic. You obviously do have to remember when to send in your cash cashback claims but I have always received my cashback in approx. 4 weeks of sending the voucher in… Read Full Review

Visit onestopphoneshop.co.uk
Report this review

“Worst customer service/company for ordering phones.”

Written on: 06/09/2012

Do not order from these. I wish I had came to this website before I ordered from them. They emailed me a day or two after my order saying that the phone I had ordered was out of stock however there was a delivery on the way and would be dispatched within 7 days. It is now around 10 or more days after the order and I have not heard anything from them. I have tried ringing them at around half 9am, yet even though it says their opening hours are 9am - 8pm, they were still closed. Everything about… Read Full Review

Visit onestopphoneshop.co.uk

Bigalfromshields's Comment

Written on: 02/11/2012

Just tried to buy the blackberry curve 8520 from them for the £10 per month offer they advertise.When you click on 'buy' you're taken to a page which just says 'your basket is empty'I have not been able to find a way of ordering this phone from them at the stated price.When I tried to complain even that part of their site wouldn't work.
In my opinion they are misleading the public by 'hooking' them with a cheap deal which doesn't exist.They should be investigated by trading standards.Keep well away from these lot!

Reply to this comment
Report this review Read 1 Comment

“RIP OFF”

Written on: 31/08/2012 by skymancloudnine (1 review written)

I sent in my claim for the first money back bit and got the money fine, but that was literally it. There is no cheap way of getting in touch with them, and I followed the instructions to a tee, sending my claim in by registered post- it doesnt seem to matter. You are better off going direct to a mobile phone company as at least you will know where you stand. What a rip off, very very disappointed… Read Full Review

Visit onestopphoneshop.co.uk
Report this review

“cow boys”

Written on: 15/06/2012

i ordered a phone from these thinking it was going ok but had a text asking me to call them they asked if i could pay £200 befor they sent out my phone they are a disgusting company… Read Full Review

Visit onestopphoneshop.co.uk
Report this review
overview
onestopphoneshop.co.uk