One Stop Phone Shop www.onestopphoneshop.co.uk Reviews

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One Stop Phone Shop www.onestopphoneshop.co.uk
1.2 stars
Average rating for this product is: 1.2 out of 5

From 2 ratings and 133 reviews

Thumb down 24% of users recommend this product

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Average Ratings for One Stop Phone Shop www.onestopphoneshop.co.uk

  • Customer Service1.9 stars
  • Quality of website2.3 stars
  • Value for Money1.7 stars
  • Reviewer Ratings1.2 stars
  • Overall Rating1.2 stars

133 Reviews For One Stop Phone Shop www.onestopphoneshop.co.uk

  • Prestbury Park Rank: Corporal 20th Nov 2009

    Reviewer rating: 2 stars


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    Bought this mobile as a christmas present for my daughter as she wanted this model and these guys were cheapest.

    The package arrived within 48 hours via DHL but inside the box had been ripped open and all the contents (handset and battery included were loose and unprotected. I have had to sellotape the box back together.

    On another point, the deal was supposed to be "3"s "Flat 12" pence per minute, but it transpires I'm on the newer "3pay" tariff (20p per minute, but admittedly with 300 free texts on a £10 top-up.

    I will be emailing to voice my disapproval.

  • Guest 4th Nov 2009

    Reviewer rating: 5 stars


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    excellent service, ordered on line, very weiry after reading some reviews but it was the best deal i could get for the phone i wanted...orederd on Monday afternoon, recieved the phone Tuesday teatime. They emailed and tx me to let me know the phone had been dispatched and gave me dhl's ref number so i could track my order.

    Everything in working order, brillant..very impresses with the professional service i recieved.

  • Guest 1st Oct 2009

    Reviewer rating: 1 stars


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    Someone left a message on my phone asking to call him to confirm the order, when I called the number he left I discovered it was the wrong one so could not make contact.
    A week later I received an email saying my order has been cancelled as i've not contacted them. When I got in touch I could hear Mike (the guy who left the message) complaining that he couldn't be bothered to reopen it and the other girl had to plead with him to help.
    After another week had passed the phone hadn't arrived, calle ...

  • Guest 8th Sep 2009

    Reviewer rating: 1 stars


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    One Stop Phone Shop Website said phone was in stock. Placed an order. Got an email saying the phone would be delivered on 2/9/09 by 5pm. The following day I received another email to inform me that the phone was actually out of stock. When I rang they fobbed me off. Their website is very misleading and as I wasn't given any terms and conditions it was difficult to see where I stood. They misinformed me about the top up that HAD to be purchased. I am still having numerous 0871 phone call ...

  • Guest 4th Aug 2009

    Reviewer rating: 1 stars


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    I got missold an upgrade - One Stop Phone Shop sent a phone that wasn't what I was told I was going to get, got asked to mail it back in less than 48 hours at my own expense, and have had my current SIM discativated now for 6 days.
    This company is incredibly bad.

  • msimajid 14th May 2009

    Reviewer rating: 5 stars


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    My One Stop Phone Shop contract has just come to an end and i have received all my cashback. I sent the wrong bill for my last cashback so i got a letter and sent the correct one got my final cheque.

  • Guest 1st May 2009

    Reviewer rating: 0 stars


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    OneStopPhoneShop scammed me on the cashback coupons, losing me over £100. This was in 2006, and I am amazed how they can remain in business, pulling the same scam off, seeing the comments here.

    Interestingly, they answered my letter, but claimed there was nothing they could do since I should have complained within 14 days of not receiving my cashback coupons, which they "forget" to send out.

    DON'T BUY from them!

  • rocky2 12th Apr 2009

    Reviewer rating: 1 stars


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    I took an offer out with One Stop Phone Shop' in june last year due to the very tempting cashback offer and me being very naive.the offer was for a 12 month contract on orange with a free phone and if i sent my bills in after 6,8,10 and 12 months they would send me a cheque for £90 each time. the total cashback would equal £360 and so effectively i would get my whole year line rental free.delivery was efficient and next day, that is a good point. when i got the phone i started to r ...

  • Gillsfc11 21st Mar 2009

    Reviewer rating: 5 stars


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    My wife and I have now had 4 phones between us from Onestop. Every time the phone has arrived next day delivery and when the time comes to claim our cashback the cheques arrive within a couple of weeks. They are happy to help whenever we phone and there never seems to be queues on the phone. I would happily recommend this company.

  • karlei 24th Feb 2009

    Reviewer rating: 0.5 stars


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    The One Stop Phone Shop are generally quite quick to answer when you call them
    Phone arrived the day after ordering.
    I have non-Auto cashback cheques tied into my purchase.
    Out of the six that I had to claim over the 18 month contract period, they have so far only sent cheques for four of them, despite being sent by recorded delivery.
    In effect i feel this company owes me just short of £100

  • night stalker Rank: Lance Corporal 6th Dec 2008

    Reviewer rating: 0 stars


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    Does anyone get there cashback cheques as i got excuses first was sent too late? Second never arrived. I have posted mail all over country no problems.

  • bimbo1 26th Aug 2008

    Reviewer rating: 3.5 stars


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    My bad points of using One Stop Phone Shop are that I have experienced poor customer service, the staff did not seem to know what they were doing. Both times I've purchased my phone they have been unsatisfactory. The 2nd time they sent me a handset that didn't work, when I rang to tell them they said it was the SIM and did not appear to believe me. When I finally proved that it wasn't the SIM card, they sent out a new working handset. But it took them 3 weeks to resolve the issue, and me was ...

  • Guest 30th Jul 2008

    Reviewer rating: 4 stars


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    Mobile from One Stop Phone Shop was delivered next day, playstation arrived as promised 28 days later. I have to wait further for the Auto cash back of £60, but so far so good.I did have to call to make sure that I kept my old number, there was no queue (which surprised me) and I was dealt with in a friendly and professional manner.

  • Guest 19th Jun 2008

    Reviewer rating: 1.5 stars


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    One Stop Phone Shop www.onestopphoneshop.co.uk have tempting deals which ive always fell for, but their customer service is sometimes okay and other times poor. Practically every chequeback that I have claimed was received after I had to constantly call and chase them and provide proof of me sending bills.
    At the end of the day i stuck to my part of the deal but they fail on theirs - so you have to chase them yourself.

  • Crispyman 21st Apr 2008

    Reviewer rating: 0.5 stars


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    After my phone broke after 31 days (3 days outside of their warranty) I was unable to get a repair done. After writing to customer services, I am yet to receive a reply over a month and a half later. Their telephone support were not interested and told me my letter would receive a reply when "the small backlog was cleared". Absolutely dire, take a chance if you like but I wouldn't recommend my worst enemy bought a phone from them.

  • kalpna 1st Apr 2008

    Reviewer rating: 0.5 stars


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    Spent 2 days waiting 30 mins each time to be connected, never got through. It cost me 10 pence a minute to listen to their music and how sorry they are to keep me waiting all for NOTHING! Sent my bill from off 1st march 2008 still waiting for my money 1st April.

  • Guest 28th Mar 2008

    Reviewer rating: 0 stars


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    Sent back correct phone bill with claim form to One Stop Phone Shop, it was sent back to me, when I rang them up to complain they didn't want to know.

  • Guest 15th Mar 2008

    Reviewer rating: 3.5 stars


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    Cheque backs on time need time read t.&C if you sign on 15th of == a month then send bills in one correct time frmae . last cheque took 10days from posting to receiving dealt with them last 3 years had 2 12 month free contracts

    and one 12 month free with cpw .

  • Sparky33 7th Mar 2008

    Reviewer rating: 4 stars


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    Dealt with onestophoneshop couple of times and no issues.

  • KATRINE ROBERTSON 11th Feb 2008

    Reviewer rating: 5 stars


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    I bought a phone from phones2udirect and will not buy from them again as i have still not received any cashback, i thought i would use this site again but unsure now as i have read some reviews and i don't want to be stung again