Written on: 16/10/2013
We have encountered numerous problems. The dial stopped working at one point and as it was still under guarantee the manufactures sent out a technician. He admitted that this was a common fault and left another "spare" dial for future problems !!! The machine OFTEN will not finish a cycle. The timer will be stuck on 1minute and it will not spin. The product seemed to be good value at time of purchase but we have had to re-spin washes so often that it is becoming laborious. When you... (read more)
Written on: 10/09/2013
Hotpoint Aqualtis washer dryer. Really disappointed with this machine. It was top of the range at the time and consequently very expensive. The cycle times are very long, although can be adjusted to shorter. There is no half load/quick wash capability. The minute wash and tumble dry does not wash properly. My main issue, however, is the way that it fades/damages fabrics. Two of my favourite dark tops have faded and have a strange fuzz of very short grey/white fibres on the surface. Colour... (read more)
Written on: 26/11/2012 by martinoc (1 review written)
We got this machine as it was on offer, had it 2 weeks over the warranty period and it has started leaking and making our clothes smell of oil? I don't think we will waste any money on a repair. It's a shame that Hotpoint are not able to produce a quality product anymore. I think we will have to go looking for a German machine this weekend. The drum size is good and the wash was ok but would not recommend. (read more)
Written on: 10/11/2012
The salesman done a great job we bought the worst machine ever we had. Did'nt last 11months, give problems from 2nd day it arrived. As for warrenties/guaranties not worth the paper there written on. It will end up up costing more money. In my opinion this machine is over complicated and like us we just had to scrap it in less than a year (read more)
Written on: 22/10/2012
I have had my machine 10 months and have had nothing but trouble with it. I'm thinking of giving the service engineer a key he's here so regularly. What is the point of giving appointment slots when the engineer turns up nearly 2 hours after the end of the slot without even an apology. The latest problem with the door has been corrected but not I can't change the programme and don't want to wash everything on a 40 degree cycle for 1.58 - Would NEVER buy Hotpoint/Indesit again (read more)
Written on: 23/07/2012 by a-reviwer
I have owned mine for 1 year and 2 months exactly, when it went faulty, it snapped off ALL three of the paddles inside, not good when you have a family and small child to wash for, I contacted the shop where i bought it from, they contacted hotpoint who said they could not help as it is out of warranty by 6 weeks! they said that if ANYTHING comes loose in your washer you are responsible (how on earth do you predict when a button falls off?!) hotpoint wanted £120 just to send an engineer... (read more)
Written on: 10/06/2012 by mandy67
have owned this machine for approximately 3 years and is by far the worst purchase I have ever made. I am writing this now because I have just tried the tumble dryer again (don't do it very often as it dosen't work and never has) the washing comes out very hot and very creased, originally had the repair man out and he eventually told me that if I called them out again then I would be charged hence I haven't used the dryer for about 18 months !!!!!!! I do not feel the machine washes very... (read more)
Written on: 08/06/2012
really quiet, nice big drum, good fast spin, doesnt jump around the room. had it almost 5 years and it started leakin not sure whats up with it but grrrrr need it fixed and soon what to do?? (read more)
Written on: 13/05/2012
I bought this machine 2 years ago and it is always breaking down. The first time was just 5 months after purchase. I have had to pay out nearly £7 a month in insurance just to cover the repairs. The last person at Hotpoint I spoke to told me that it wasn't excessive for a machine to break down twice a year! I have never had this problem with any other machine I have had. I wish now I had kept my old machine which still worked but decided to invest in a new one as I have just retired and... (read more)
Written on: 10/04/2012 by Sionsie1965 (1 review written)
I've had this machine for over 4 years and I absolutely love it. It has a huge range of options, you can open the door after setting it in motion - I always find random socks after the cycle has started. The child lock is great, the styling is lOvely and the spin works brilliantly. Mine is also quiet. I truly have no criticism so was really surprised to hear the views of others. Most odd. (read more)
Written on: 21/12/2011 by EstherKT (3 reviews written)
I bought it as I have a family and this washing machine has a big drum and the advantage to stop midcycle and add or take stuff out. Also it is supposed to be SSSHHHH and the way it looks is great. As ours is in the kitchen next to the livingroom I thought this would be great. HOWEVER: * The soapdispenser front broke within weeks, but as it does not intervere with the looks and the functionality it was not replaced. I could replace it by buying a new one myself (??? why). * After a year the... (read more)
Written on: 26/11/2011 by semajjgt (1 review written)
very poor drum design as the paddles keep coming off however hotpoint have not recalled the machines. rubbish not fit for purpose , now resorted to drilling and pop riveting the paddles in place , so far lasted 6 months thats 5 months longer than HOTPOINT can make them stay on !!! (read more)
Written on: 09/09/2011 by SallyO (1 review written)
At 6 weeks old the balancing stone split in half and water got into the electics it took Hotpoint 8 days to repair as they refused to replace the machine. 6 months later it needed another repair at less than two years old the second balancing stone split into 4 pieces. It is now in the skip where it belongs. It is the worst machine I have ever come across. A total waste of money, full of serious design faults. (read more)
Written on: 28/06/2011 by wozzer69 (1 review written)
Seemingly like many other users mine continually suffers from the plastic paddles snapping off. I've lost time of how many sets of replacement paddles I've ordered but shortly I'll have paid for the cost of the machine again! Whilst the machine is very easy to use and it accomodates a capacious load, the aforementioned design flaw really starts to diminish such benefits. For someone like me who wants simplicity when washing their clothes the operation of this machine is great. The digital... (read more)
Written on: 06/04/2011
At eight months old the heaters broke down and had to be replaced, which took 14 days. At one year and two days old, the bearings went, which meant the whole of the drum needed replacing. Time.....AGAIN....2 weeks.......BUT.....before the engineer had a chance to replace this, he found out that the circuit board had also become faulty (changing programs, and languages at its own discretion!!!), which has resulted in another 1 week wait (bet it takes longer) for the part to be ordered, and... (read more)
Written on: 05/03/2011
This machine suffers from some terrible design faults. The internal lifter paddles fall off regularly and when they do the load is torn. Hotpoint say this is due to clothes having buttons and zippers!!!!!! Surely then this makes it not fit for purpose. Also, the seal around the door pulls away from a hard plastic spike and unless you check that it is in place prior to each wash, again, you get a shredded load. The large capacity drum ought to be designed to take a large load and yet the... (read more)
Written on: 02/03/2011
BEWARE!!!! Do not waste your money absolutely not worth the money, the reviews say it all. 1 maybe 2 people are happy with it, well lucky them i say. Mine broke within 3 months of owning it & i've had to call them out 8 times in 2 years! It's not quiet & the plastic paddles in the drum keep breaking, they said its because of buttons & zips on clothes!!! so most clothes has zips & buttons it should be built for things like that...well i could go on but i think you get the message! & if you... (read more)
Written on: 27/01/2011
If you have money to burn and want to deal with a company that has zero interest in their customers then buy this machine!!!! Oh and throw it away after 2years. It is no coincidence that when the main bearings go that the cost of a complete drum assembly is £108 or under the 5year parts warrenty you pay £104 pounds for a hotpoint engineer to fit a free drum. Buy this machine at your peril or want an ornament in your kitchen. Mine is on its way to the tip and will be relaced with a... (read more)
Written on: 19/01/2011
You would think the name would give you a clue - "washing" machine. But I was wrong, this machine doesn't wash. Clothes even come out with dry patches on them - never been touched by water. We were reduced to "washing" one or two items at a time; and "redistributing the dirt" would be a better description. Hand off wallet time - bought a Miele. Chalk and cheese; but now working nights to pay it off. (read more)
Written on: 20/12/2010
Within one month of owning this, the kick plate fell off.
As this was just 'cosmetic' neither Hotpoint nor the store I bought it for would help me. Terrific.
Then during the next year I would invariably have to re-wash clothes, when they came out of the wash dirtier than they went in. Greasy stains, white marks, black gunk. Really awful.
After starting off quiet the machine gradually got louder and louder over time. It ended up being deafening.
Then today it just stopped working. Just... (read more)
Written on: 24/11/2010
main control panel blew or shorted out within 18mths or use, rubbish as over £200 to fix it, by hotpoint approved only mechanic as the control box has to be
re-programmed,.not happy. (read more)
Written on: 22/11/2010
I have had my hotpoint aqualtis for 22 months and feel it is the worst washing mashine I've ever owned. I bought it because it was suppost to be silent, (I frequently have to put it on during the night as my elderly mother and children have 'accidents').The washer became so loud I could not hear myself think. I have lost count the number of paddles I have bought (and no I don't over-fill the machine). Now it's stopped working altogether and lights have started flashing, I could leave it as... (read more)
Written on: 06/09/2010
Great machine - while it worked.
Drum started making a grinding noise at about 14 months - just out of warrantee.
Web site promotes a £75 fixed price repair regardless of parts or number of visits required so I booked an engineer on line. It said I would be contacted within 3 working days to confirm the visit.
Afater a week I rang their support numberr and they had no reference of my service booking - they actually said their web site wasn't very good and often lost service bookings!
So I... (read more)
Written on: 18/08/2010
This machine is great looking and works a treat on my washing. Only downfall are the plastic paddles which break off - FREQUENTLY. Once they've broken once, you cannot physically put the new ones in unless you bend the metal tabs out of the way inside the drum, thus creating a weakness. However, to anyone that needs them, you can pick them up from espares.co.uk for £10.99 each.
Will never buy a machine with plastic paddles again - always look for metal ones which have been moulded with... (read more)
Written on: 04/07/2010
At 2 and half years old my machine packed in contacted hotpoint as it has parts guantee hotpoint charge £105 for a call out and only seem interested in selling extended warranty at £163 per year Service engineer coudn't make it for 12 days so bought a new machine LAST HOTPOINT WE WILL OWN! (read more)
Written on: 19/05/2010
Bought this washing machine just under 2 years ago. Only dissapointment is that it has now gone bang!!! Phoned the warranty company on a wednesday, they arranged an engineer for the the next day! I'm impressed so far. I have really liked this machine, especially the delayed timer. Has been worth every penny. (read more)
Written on: 14/05/2010
I've owned my machine for about 18 months and today one of the plastic paddles inside the drum sheared off leaving jagged holes and rendering the machine unusable. I have 4 teenagers living at home and have been washing for my another daughter/partner & baby, whose washing machine is currently broken - so I cannot be without my machine.
When I reported the broken paddle the service dept said they were out of stock and I would have to wait about a week. Also they are only sold in sets of... (read more)
Written on: 29/04/2010
I have owned this washing machine for over three years now and I can honestly say I am delighted with it. It's quiet, effecient and it washes well. There are plenty of program options to choose from including a hand wash program. The 1600 spin speed means much less drying time. I like the fact the the drum is big enough to take a double duvet. The machine needs to be level if not it can be noisy. I had to move the machine temporarily recently and when I put it back it was noisy during the... (read more)
Written on: 18/02/2010
At the start i couldn't see why it was shaking like a demon being exorcised, chasing me down the hall.
The answer is, that, in the back are four bolts that are there purely for transportation take them out and it humm's beautifully. No demons (read more)
Written on: 01/02/2010
Rubbish, rubbish, rubbish. Save yourself a lot of hassle and frustration and don't buy one of these. I've had my Hotpoint Aqualtis now for 14 months and it has broken down for the second time. The first time it needed a new motor after 3 months of use and now the machine has broken again, something to do with the power cable. Engineers can take a week to come out, which to be honest just shows how many call outs they have. Parts are difficult to get hold off as well which delay repairs... (read more)
Written on: 10/01/2010 by Deborah Foote (1 review written)
I have owned this machine now for about 18mths. I have had no problem until recently when the machine became that loud you couldn't hear yourself think! I got in touch with Hotpoint and took out service insurence for £134.00. Two days passed and an engineer turned up at no more cost to me. He will be delivering me a new drum within the week. So I'm happy with their service and the machine washes great! (read more)
Written on: 22/08/2009
The plastic paddles inside the Hotpoint Aqualtis AQXXD169PM drum are poorly designed - plastic rather than metal. They are constantly breaking and need replacing - a shoddily designed part which is spoiling an otherwise good machine, rendering it not fit for purpose. (read more)
Written on: 10/07/2009
At first I thought it was the bees knees but I was wrong. This Hotpoint Aqualtis AQXXD169PM machine after only about 6 months broke down all together. The repair man said he had not seen one in such a bad way. It took 3 months for it to be repaired, no sign of compensation. I have had it about 18 months now and it has stopped working porperly again. I was told by another repairman that he wouldn't have one of these given. (read more)
Written on: 29/06/2009
The Hotpoint Aqualtis AQXXD169PM is the best washing machine I've ever had after seveal machines (all Hotpoint) over 30 years. I can't understand the poor reviews and I would recommend it. It's never broken down on us in 18 months of daily use, maybe we've been lucky. It has a large capacity in a standard size casing, is very quiet, washes thoroughtly and has a wide range of programmes. This includes a "bed bath" wash which does a 60 C wash in a shorter time (1h 52m) than normal 60 C... (read more)
Written on: 28/06/2009 by eileenereed (1 review written)
This is the best washing machine I have ever had, after several machines (all Hotpoint) over 30 years. I can't understand the poor reviews. Ours has never broken down after 18 months of daily use; maybe we've been lucky. It has a high capacity in a standard casing, is very quiet, washes thoroughly and has a wide range of programmes. This includes "bed bath" which does a 60 C wash suitable for lightly used bedding (1 week) in under 2 hours, shorter than the normal 60 C wash of 2 hours 25... (read more)
Written on: 23/06/2009 by elaineey1998
I have had the Hotpoint Aqualtis AQXXD169PM just over a year it has broken on no less than 8 occassions. Needing a replacement door latch 3 times as it broke. A new pump twice and new paddles and I don't believe it it has broke down again so I am giving up and getting a different make and model. (read more)
Written on: 19/05/2009 by Chivz (1 review written)
The motor broke on my Hotpoint Aqualtis AQXXD169PM after 2 years, then the door latch broke another 6 months after that, then the plastic things inside the drum snapped off last month, had all repaired due to spending another £159 on an extended warrenty, but now the plastic things have broke again, Customer services was downright rude, and didnt want to know.
Dont buy this machine Its okay if you dont mine paying £600 for a michine that only lasts about 2 to 3 years (read more)
Written on: 06/05/2009 by TiaM (1 review written)
I say goodbye to my Aquatis tomorrow. I must admit that up until a few days ago, I had been very pleased with it. It was my 2nd Hotpoint machine. I had been so pleased with the first, that I automatically went for another Hotpoint model.
* So quiet in both washing & spinning
* Excellent wash results
* Good spin results, with the odd extra spin needed on thick items eg quilt. This was not a big issue and was not a frequent occurrence.
* Excellent programme choices - suited our needs... (read more)
Written on: 23/12/2008 by APJones (1 review written)
The machine is Great but it is let down by customer serivce. Some staff unhelpful I have a Free five years parts guarantee , but you have to spend £99 for an engineer to come out first
If you intend buying this model which is the best machine we have ever had .. order a set of paddles as well you will need them. (read more)
Written on: 16/12/2008
I recommend you do not buy this Hotpoint Aqualtis AQXXD169PM as I think it will cost u a fortune in parts. i have had my machine 18 months and i have replaced the paddles about 8 times. hotpoint are poor and dont want to know claiming i overfill the machine. ut i have had an independant engineer to look at the machine and he has said its a design fault , the machine is designed to take a big load and the paddles are not strong enough to hold that amount of wet washing? (read more)
Written on: 04/07/2008 by beckyswain (1 review written)
Not too bad as a machine but very disappointed that it has broken down within 5 months. Even more disappointed at Hotpoint's poor customer service both on the phone and via email. I have spoken to at least 4 different people and thought they all were rude. So far I have been waiting 2 weeks to have my machine repaired and am still waiting. I will never recommend Hotpoint to anyone. (read more)
Written on: 25/05/2008
The Hotpoint Aqualtis AQXXD169PM washes with hardly any water. They say it is the new system, to wash with little water, but what you want is clean clothes, not to economize in water. The clothes come out with dry patches. I wish I had read the reviews before I bought it. I regret buying it 100%. It is hardly a year old and I want to give it away. (read more)
Written on: 22/12/2007 by paul1234 (1 review written)
4 months old and have had 3 new motors fitted and some electronic control replaced. Its broken down AGAIN. Veen waiting a week for someone to come out, been told it will be January 3rd before someone comes. I've asked for a replacement washer but told no. I'll never buy anything from Hotpoint again, I would argue they have a very bad customer service as they are not willing to help. (read more)
Written on: 05/10/2007 by stroudy (1 review written)
So far this has been a great machine, washing well and quietly without any breakdowns. Beware that the machine is actually 640mm deep, not the advertised 600mm. (read more)
Written on: 20/07/2007 by complex1 (1 review written)
Very pleased with machine but disappointed it went wrong inside 14 months. Up to then we thought it was excellent. (read more)
Written on: 05/07/2007 by JamesBolivar
So far customer service has been poor. They arranged a visit form an engineer, but with less than a day's notice changed the appointment, just leaving a message on my answering machine. When I tried to phone them back they claimed to have computer troubles and refused to take my call.
I do not recommend buying from these people. (read more)
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