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Written on: 27/01/2016 by jenadege (1 review written)
Hi there, We have unpacked and tried the Laura star Laurastar S5GB Serialnumber 140602/578267 and was once more utterly disappointed to see that we have been sent a faulty one for the second time. These are the following issues: 1) Steam button not working 2) Grip loose 3) Temperature is too hot and steam coming out of handle burning my hand 4) Iron automatically switches itself off while ironing 5) Handle has split down the middle We have come to point where we really don't know… Read Full Review
Written on: 25/06/2015 by Full_time_worker_with_no_spare_time (1 review written)
I was told the service would be £69.95, ending up paying £140. They then said they would send iron back on Wednesday so took day off to wait. The iron was not delivered. Such poor service. It was not delivered again on the following morning even when they said it would be. I would not use this company or recommend them to anyone… Read Full Review
Written on: 22/10/2013
Customer service is the worse ever ,most unhelpful, they charger me £136 as a set fee to send my IS6 for repair after it has stopped working ,i was asked to wait for it to be collected by the PDP courier,three days later waiting to no avail. called them fund them most unhelpful. i simply don't trust the company nor the product… Read Full Review
Written on: 20/06/2013
Eu conheço estes ferros de e recomendo são muito bons.. qual é o preço deles em portugal? o meu é o modelo mais antigo e comprei na suiça. … Read Full Review
Written on: 14/02/2013 by paul.burrow22 (1 review written)
Only had this approximately 6 months, and its broken more time than I care to count. From the sounds of the other reviews it will also snap soon too! Feel a bit conned when I was persuaded to buy this in store. Very let down… Read Full Review
Written on: 27/11/2012
i was expecting a high quality product at the price I paid for this. But it was leaky and needed refilling too often so you could not get through a basket of ironing without stopping for half and hour whilst everything cools down so you can refill the tank. The plate scales up quite easily and you have to send it off for repair very often to keep it in good working order. I will consider something else when my warranty runs out and upgrade to something more professional… Read Full Review
Written on: 14/11/2012 by Guest56345 (1 review written)
Board has now snapped , extremely disappointing since the unit is only 2.5 years old. I had a problem with the iron 8 months after I bought it with steam and water gushing from the iron ( despite the assurances of the demonstrator who was very persistent over the quality etc ) For the price we paid, it is extremely low value for Money to the point of being ripped off… Read Full Review
Written on: 07/10/2012
Buyers beware. Laurastar claim that you deserve the best but you actually receive the worst. My iron has now broken down 3 times in the space of 2 years. Not great since it is a very expensive iron system. I was cleaning the iron every month and replacing the expensive granules that you need to use constantly. Despite following the care instruction to the T the iron is now agin very temperamental. Steam comes out sporadically and leaks water all over the place. For an iron that is not even 3… Read Full Review
Written on: 10/07/2012
I brought this iron in 2006 from Harrods, the iron worked perfectly until recently when the iron did not heat up properly and start pouring water out of the stem holes. Went onto there website saw SolarZone are the only repairers in the UK. Contacted them, they took a deposit, I first told them to pick it up they said fine, will have to pay for it (understandable). The day come not courier arrived (not SZ fault). Decided to drop it off 70 mile round trip, the guy at the office was very nice, no… Read Full Review
Written on: 24/08/2011
Don't buy a laurastar ever but especially from solarzone. My iron cost £500, worked for less than 3 years and will cost £250.00 to repair. Solarzone are rude and unhelpful and iron is now useless. Iron was lovely while it worked but I had to have a major repair in the first year and this was what went wrong again 2nd time round. Company doesn't know the meaning of customer service so I'm making it my mission to review this product on as may sites as possible. Better wear from a 9 yr old… Read Full Review
Written on: 21/05/2011
I bought the laurastar S4 evolution from Solarzone over a year ago, unfortunately, my cleaner dropped the iron and broke the handle, Solarzone were very efficient is sorting the problem out in no time.
the iron was repaired and returned in no time and my beautiful iron is doing again what it does best, making my life easy with ironing.
Well done Laurastar on an excellent product and even better well done Solarzone for excellent customer service
… Read Full Review
Written on: 24/03/2011 by graeme7856 (1 review written)
I would not buy another product from Solarzone. The salesperson stated that it was on special offer and came with a three year warranty.
When a fault developed at the start of the third year the company, Solarzone, denied all knowledge of the three year guarantee.
Despite three witnesses being present when I bought the iron and a long battle with Solarzone I have got nowhere and now have a faulty iron. Over £500 is a lot of money to spend on an iron that lasts just over two years.
Since my… Read Full Review
Written on: 12/12/2009
I bought this unit after seeing a demonstration in Harrods. the ironing system is excpetional. we used to spend loads of money on dry cleaning bill s and ironing used to take 5 hours a week to do. now, I can do the whole lot- a family of four in under 2 hours. My shirts are perfect every time, and my wife even started an ironing business using the product. it is the best on the market. we have compared before buying to tefal, bosch and philips, the steam on those machines only last a fraction… Read Full Review
Written on: 19/09/2009
I have been using my laurastar MAGIC i-S5 for nearly 2 years and before that i used to replace my iron on average every six months and it used to take me ages to do a shirt. this product is fantastic… Read Full Review
Written on: 18/09/2009
We got our Laurastar MAGIC i-S5 yesterday. As a mechanical engineer the first thing I noticed was a very low quality when it comes to the fit and finish of the plastic parts. Only rarely can one find a western world product with this bad visible quality.
All the supposedly shiny metal parts were covered with some kind of dirt, which needed to be wiped off by the customer. Not a big thing, but one could expect a product in this price class to be be clean when delivered in a sealed package.
To… Read Full Review
Written on: 11/07/2009 by Lauren6166 (1 review written)
My Laurastar MAGIC i-S5 Iron was great while it worked, but for £500 I'd expect it to work for more than 3 years. I also found the customer services at Laurastar to be very disappointing… Read Full Review
Written on: 24/01/2008 by lianhowong (1 review written)
This product is fantastic. The ironing results are excellent and it is really easy to use. If you iron, you need to get one. It will save you time, effort and money! No need to send out to the cleaners so often… Read Full Review
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