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| Customer Service | 1.2/10   |
|---|---|
| Value for Money | 2.6/10 |
| Overall rating | 1.7/10 |
Full review by
kitten28
on 28th May 2008
User Rating : 4
Respect :
0
Good Points: We finally got the right tickets, good value for money.
Bad Points: Wrong tickets sent, transfers went wrong.
General comments: We booked last February two weeks in Corfu for the September, was a good price and all seemed well, in June we received the tickets and paperwork but the flights were for the following week! I tried telephoning but there was no direct contact number, just automated service advising to e-mail any changes, which I did and finally 3 weeks later we got new tickets for the correct date but no apology.
When we arrived at Corfu airport we managed to find the desk and then promptly waited 30 minutes whilst they tried to find the other passengers going to our hotel (this was 2.30am btw) however they were unable to so put us in a taxi (somewhat a blessing compared to the long coach queues)
after that all pretty straightforward, did move rooms as 1st one was grotty and miles from main part.
However more fun began travelling back, we had been advised a taxi would be again taking just the two of us at 12.30am, however by 1am still no sign and we had to wake the rep up, it turned out in the end some sneaky no gooder had taken our taxi! finally at 1.30am we got a taxi and experienced the most terrifying journey of my life!! the driver was smoking, talking on his mobile and driving like a lunatic!! when we got to the airport there were queues everywhere and flight was delayed.
Wouldnt use lmd.com again to book a holiday.
kitten28's review and ratings | 261 words
Review by
eloise parrack
on 19th Feb 2008
User Rating : 0
Respect :
0
The website hung as I tried to amend the date while doing a final check of the booking and appeared to reload, I then received a confirmation email about 20 minutes later with the wrong date (having never pressed submit). They refuse to cancel or amend. I have had the money taken from my account and despite a customer service advisor telling me they would offer a discretionary refund with a cancellation charge of £20, she later phoned back denying this and offering no alternatives. Be warn ...
eloise parrack's full review | 143 words
Review by
fly00by
on 10th Aug 2007
User Rating : 0
Respect :
+1
Don't waste your time.
I did not book with lastminute.com because both times I selected a specific trip/dates/hotel the advertised price was not available. Supposedly an alternate airline ticket had to be selected, which increased the cost of the trip by $150-$300.
fly00by's full review | 45 words | 1 comment added.
Review by
shaniafeng
on 13th Jul 2007
User Rating : 9
Respect :
0
In general, lastminute.com offers a range of lower price flights compared to other travel agents, especially when you book in advance. I have not tried the customer service on phone, but the online service was quite good, and by now, I have not got any bad experience about this website. However, I did not find that the flights were very cheap when I wanted to book close to the flight schedule, this is not as indicated by its name.
shaniafeng's full review | 119 words
Review by
lindaletten
on 3rd Apr 2007
User Rating : 0
Respect :
+1
Have had some good deals in past - but this reluctance to refund my funds has ensured I will never purchase again unless by credit card. They are doing themselves no good with their actions. To fob of clients with technical problems to refund 2,700 is ridiculous.
lindaletten's full review | 85 words | 1 comment added.
Review by
yajivg
on 17th Feb 2007
User Rating : 0
Respect :
+1
Do not ever buy ticket on this website. They took my money and never sent me any sort of response. When you try customer service they keep transferring you for days. I really did not look for reviews before I got my tickets in this website. However, I am giving one now, please do not buy anything on that website. They take your money and just runaway. I had booked my tickets for my Honeymoon. This has gone beyond the maximum frustration.
yajivg's full review | 118 words | 3 comments added.
Review by
meanie
on 4th Sep 2006
User Rating : 0
Respect :
0
I made a theatre booking way in advance, and realized seconds after submitting my order that I had clicked on the wrong date by mistake. I contacted them straight away to ask them to move the booking by 1 week, and they said they could not. Apparently it is just tough luck. I found it hard to talk to someone and the email responses I received seemed to be stock replies which did not answer all of my specific questions. I'm sure London Theatres would always alter a booking date for me, given e ...
meanie's full review | 141 words
Review by
ballyboy69
on 30th Aug 2006
User Rating : 2
Respect :
+1
Lastminute.com should be called Lastholidayeverwithyou.com. Honestly, the only time in the year to go on holiday and you feel like you are going round in circles when you book with them!
ballyboy69's full review | 98 words | 1 comment added.
Review by
scarlat
on 19th May 2006
User Rating : 2
Respect :
0
We purchased a 1 week all inclusive to Turkey from lastminute.com. As the web site of the hotel in which we were scheduled to stay did not have any pictures of the beach, I called lastminute.com, and they confirmed that the hotel was located on the beach. FALSE: to access the sea (because there was no beach at the hotel), you had to go down some stairs from the platform and dive straight into the water. Having had several problems at that hotel (the rooms were small, the tennis courts were under ...
scarlat's full review | 186 words
Review by
healan
on 27th Mar 2006
User Rating : 0
Respect :
0
I booked flights to South Amerca with Lastminute and paid by credit card. Within a few hours circumstances dictated that I cancel the flights. I phoned the company, followed the computerised pathway and, eventually, told that I would be transferred to an agent to discus the cancellation. Yet another computer appeared telling me to go to the website and fill in a form. I eventually found the form and filled in the details. I thought I would call the company to confirm. It took 45 minutes and a n ...
healan's full review | 190 words
Review by
mkellyjean
on 18th Mar 2006
User Rating : 0
Respect :
0
I booked with last minute.com to Tunisia. We paid over £1200 for 7 nights All Inclusive at The Liberty Hotel in Skanes. 2 days later, after confirming online, they called us to say The Liberty was unavailable, and they asked "would we stay in The Thapsus in Madhia?" They told us that it would cost us a further £100. After confirming with the consultant that it had the relevant amenities for the children, such as a mini-club and mini-disco etc., we decided to go there. At check in wit ...
mkellyjean's full review | 732 words
Review by
JengaJenga
on 28th Sep 2005
User Rating : 2
Respect :
+1
Be very wary of Last Minute .com's "Top Secret Hotels" deal. Described as fabulous, 5* luxury but so secret their partners don't even want to put their name to them.
Wondering why? We booked 4 nights at a 5* hotel in Mayfair. It turned out to be a beautiful hotel in a quality chain, but currently undergoing major refurbishment. We checked out the recent reviews on the web and here's an example:-
"We were then sent to our '5 star room' to find the following;
.A hard hat next to the bed ...
JengaJenga's full review | 530 words | 1 comment added.
Review by
kotsovin
on 4th May 2005
User Rating : 0
Respect :
0
It took Lastminute.com 6 days to reply to my calls and emails re: changing the date on a ticket only to tell me that it was then too close to the departure date to change it.
kotsovin's full review | 36 words
Review by
honestystamps
on 9th Mar 2005
User Rating : 5
Respect :
0
My requirement from www.lastminute.com was a cheapish 2 day break to Paris, travel by Eurostar, and a comfortable hotel quite close to Gare du Nord.
In spite of snowfall threatening to spoil the trip and stop the trains from running, Lastminute.com came up trumps. £205 for the 2 of us to travel and a 2 night stay in a 3 star hotel a mere 10 mins walk from the station.
Here is an overview of the pros and cons of our trip. Before reading on, I am usually pretty unconcerned by the qauli ...
honestystamps's full review | 439 words
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