River Island Reviews - www.riverisland.com

★★☆☆☆
1.8 / 5
25% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★★★

“i visted your perth store last week and was very happy...”

Written on: 17/07/2014 by aggiebabe55 (1 review written)

i visted your perth store last week and was very happy with the service had my husband with me who doesnt like shopping but needed a new suit for a wedding we our going to the staff in the mans dept were very helpfull and friendly as they could see we needed help they went out there way for us and we left the store very happy and with a suit after a few try ons… Read Full Review

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★★★★★

“Ok!”

Written on: 02/07/2014 by izHall1 (1 review written)

Everything was OK. How to write more? My bought items are as described and have good quality. Also abroad delivery was on time. In my opinion, prices compared to other shops in UK and in Poland also are fair… Read Full Review

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★★★★★

“RI has never disappointed me”

Written on: 09/12/2013

I'm from Belgium, but I lived in the UK for a short while and discovered River Island while living there - they make and sell exactly the kinds of clothes that I like and that fit my body perfectly, so I am a very big fan of their products. There is only one River Island-store in Belgium, and it's not at all near where I live and the few times I've been there, I feel like they get sent all the rubbish that won't sell in the UK. So there's only one option left for me: order online. I've been… Read Full Review

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★★★★★

“Great Service!”

Written on: 29/04/2013 by jj18 (1 review written)

I ordered a crop top online and was quoted 3-5 days delivery. So I was surprised when it turned up after 2 days. The garment was fine, right size, looked how I expected it from the internet pictures, undamaged etc. I would order from this site again for sure… Read Full Review

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★★★★★

“More of a question than a review.”

Written on: 26/09/2012 by JImmyboi01 (1 review written)

I am a new customer to River Island online and I am so far extremely happy with their services. Delivery was next day, tracking was useful and the product was fine. I did order a second item a couple weeks later and applied for next day delivery which came but it was a size too small (which was my fault) but I decided to send it back that following day stating in the description part that I would like to exchange this for a Medium. That was on Friday 21st September and I still have not heard… Read Full Review

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★★★★★

“Having read other reviews I wasn't sure, but needed...”

Written on: 21/12/2010 by Lauradmxx (1 review written)

Having read other reviews I wasn't sure, but needed these items and the extremely heavy snow meant I had trouble getting to town (and couldn't be bothered!!). So I ordered off River Island on-line on the 19th (Sunday) with standard delivery (£3.95) so was fully expecting to wait about a week for my items. At the same time I spent £5 delivery on Topshop.co.uk to ensure I received my items specifically on Tuesday 21st! HOWEVER, just two days later, i've recieved my items from River Island… Read Full Review

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★★★★★

“I have never had a problem with River Island, either...”

Written on: 29/09/2010

I have never had a problem with River Island, either living in the UK or in the Falkland Islands, the only thing i don't like is their new website, but i'm sure i can live with this as i love their clothes so much, and i have never found a better fitting pair of jeans before. When i wasn't near a River Island shop in the UK i ordered online, and it took a week to get to me but i don't complain, it always arrives in the end you just need to have patience!! from living in the Falklands i have… Read Full Review

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★★★★★

“i was impressed with the ease in which i could make my...”

Written on: 17/12/2009 by fatherabraham (1 review written)

i was impressed with the ease in which i could make my purchases on the riverisland web site. I was actually encouraged to buy more than I anticipated as the layout was very customer friendly. I purchased several menswear items such as trainers, shirt, coat and jeans and they all arrived very quickly and on time. I would recommend the website as it's much nicer than the stores and they had all my choices in stock - which was fantastic. A very good site in comparison to other retailers sites… Read Full Review

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★★★★★

“Received unbelievably good service the first time I...”

Written on: 31/07/2009 by amberwood (8 reviews written)

Received unbelievably good service the first time I ordered-I'd seen a pair of shoes instore but they didn't have my size. Found them online, placed my order on a Saturday, selected Standard Delivery as Express seemed pricey especially as it wasn't a Next Day service. I couldn't belive it when they arrived on Monday! River Island had actually shipped them on a Sunday and Homr Delivery Network, although the were sent on a 48 hour service, delivered them the very next day! The shoes were well… Read Full Review

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★★★★★

“brilliant site, i find it easy to navigate through the...”

Written on: 15/07/2009

brilliant site, i find it easy to navigate through the site and find what i want and everything i have ever ordered from them has come on time, usually when i order normal delivery i get my things within 2-3 days, things are a bit expensive but i think if your shopping at river island you know things arent gonna be that cheap… Read Full Review

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★★★★★

“Staff were very helpful. went to check sizes and...”

Written on: 03/05/2009

Staff were very helpful. went to check sizes and offered alternatives. However, managers were on shop floor moaning at staff infront of customers. River Island has very nice clothes and friendly atmosphere… Read Full Review

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★★★★★

“After reading all of the bad reviews of River Island...”

Written on: 12/12/2008

After reading all of the bad reviews of River Island of how peoples items didn't turn up when ordering off their website i was scared to use it, however i ordered my party dress last sunday (7th December) and it came in 4 working days which is within the time they said it would.
The website is also very easy to use and it is well laid out… Read Full Review

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