River Island Reviews - www.riverisland.com

★★☆☆☆
1.7 / 5
From 7 reviews
25% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★☆☆☆

“Great clothes, but terrible service!”

Written on: 06/01/2014

I have always loved River Island's clothes, so I decided to buy some on their eshop. The expected date was December 19th and it is January 6th and I still haven't received my order. Totally unacceptable!… Read Full Review

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★★☆☆☆

“postal charges when spending over £70 should be dropped.”

Written on: 30/03/2013

I was sure postage cost was free when spending over £70 last time I used River Island Online. I begrudge having to pay postage costs when spending over £100, & then it takes a while to arrive. Will shop in store in future… Read Full Review

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★★☆☆☆

“rubbish”

Written on: 18/05/2012

i went to llandudno to river island the store and there is a girl who works there and she was alwful, there was no service with a smile, she threw my change on the counter. I dont think will be going there again. Her name was Claire… Read Full Review

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★★☆☆☆

“ordered by standard delivery on the 24th April today...”

Written on: 04/05/2011

ordered by standard delivery on the 24th April today 4th May still not received items, very disappointed in stated 3 - 4 working days delivery, where you even get charged for £3.95. In future if I want something, I will either order from a different company or go in store directly. If you have to wait for over a week for delivery, you should not pay for the goods, very poor customer service, they should also change there delivery for upto 2 weeks. Hope that I will receive the goods soon… Read Full Review

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★★☆☆☆

“I love River Island the clothes are very stylish and...”

Written on: 18/10/2010

I love River Island the clothes are very stylish and the Jeans fit perfectly but.... The buttons fall off after a few days, materials bobble zips break, its rubbish. Also I recently bought a 'new in' cardigan £32.99 I loved it, so I bought it. 2 days later it was in the sale for £17.00. Very disappointed as I thought it wouldn't be in the sale for a long time, if at all as it was as I said 'new in' emailed River Island to complain, if they knew it was going in the sale 2 days later I find… Read Full Review

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★★☆☆☆

“I love the Clothes and every month i buy some clothes...”

Written on: 15/07/2010

I love the Clothes and every month i buy some clothes but everytime i try to there is some kind of problem. initially the first thing that irritates me is that you look through the entire website clicking on add to basket the things that you like. Get to your basket to make your final decisions but you cant click on the items to see what they were or anything so i end up getting rid of most of it. Second thing is i have to unblock popups and it redoes the website so i have to redo all the… Read Full Review

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★★☆☆☆

“FIRST TIME ORDERED ONLINE AS NEED ITEMS FOR HOLS...”

Written on: 10/03/2010

FIRST TIME ORDERED ONLINE AS NEED ITEMS FOR HOLS EXCEPT THEY USE A COURIER SERVICE AND IF YOU ARE NOT AT HOME THEY TAKE IT BACK THEY ARE TOO FAR AWAY TO COLLECT. WHAT WRONG WITH POST OFFICE AT LEAST ITS A FRIENDLY MORE ACCOMODATING DELIVERY. ITS A NIGHTMARE TRYING TO ARRANGE A SUITABLE TIME IN ORDER TO GET GOODS. WHY THE HELL DO THEY NOT HAVE A MORE SUITABLE AND CHEAPER SERVICE LIKE PLACING ORDER ONLINE OR IN STORE AND COLLECTING FROM STORE FREE OF CHARGE. WHICH IS THE IDEAL ANSWER. NEVER EVER… Read Full Review

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