River Island Reviews - www.riverisland.com

★★☆☆☆
1.7 / 5
24% of users recommend this
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  • Value For Money

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Latest Reviews

★☆☆☆☆

“Customer Service? What Customer Service?”

Written on: 23/10/2014 by Gonadotrophin (1 review written)

Ordered a garment online for collection from a local store on the 14th October 2014. Two days later I got an email stating that the garment had left the warehouse and date for collection was going to be 18th October 2014. !8th came and no email arrived and my gf even went into the store to enquire. She was told that it wasn't there and I should wait to be emailed. On the 20th October 2014 I emailed customer services to ask what was going on. On the 22nd October 2014 I still hadn't got a reply… Read Full Review

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★☆☆☆☆

“How to lose money”

Written on: 11/10/2014 by Tucker441 (1 review written)

Two months ago I tried to buy a pair of shoes on-line. I completed the order form and 10 minutes later the money was taken from my bank Visa card. Not receiving an acknowledgement of order, I questioned R.I. to be told that they had not received any order. I spoke to Visa (in the Phillipines) and they asked to cancel my card and my bank to issue a new one. R.I. persisted in denying that they had an order and a different person responded each time that I complained. Ultimately R.I. admitted… Read Full Review

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★☆☆☆☆

“Very bad quality ”

Written on: 10/10/2014 by QuinnLawson38 (1 review written)

Brought a purse from the Milton Keynes store and after two weeks the zipper already fell off and the edges of the purse have turned black due to the material being rubbed away. Very annoyed as the company is meant to be good quality due to the prices we are paying. Nearest store to me is a hour drive on bus so didn't have time to get a refund… Read Full Review

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★☆☆☆☆

“No refund”

Written on: 31/08/2014 by Juliemad (1 review written)

My daughter ordered an item off the internet and tried to return it to the Hartlepool store. The lady in store only offered a gift card. We called the store manager who told us this was a mistake by the staff member and we should return for a refund. However the store refused a second time as the Manager had not left a note. We called the call centre and the advisor offered his opinion of the refund policy and not the companies. We asked to speak to a Manager and he stated he was the most… Read Full Review

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★★★★★

“i visted your perth store last week and was very happy...”

Written on: 17/07/2014 by aggiebabe55 (1 review written)

i visted your perth store last week and was very happy with the service had my husband with me who doesnt like shopping but needed a new suit for a wedding we our going to the staff in the mans dept were very helpfull and friendly as they could see we needed help they went out there way for us and we left the store very happy and with a suit after a few try ons… Read Full Review

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★☆☆☆☆

“CUSTOMER SERVICE IS TERRIBLE AND ITS THEIR MISTAKE- ONLINE”

Written on: 10/07/2014 by koHoover493 (1 review written)

Hi all! I just wanted to warn anyone who is considering purchasing an order online with River Island from overseas.... not to do it!!! My complaint is not with store staff or the clothes themselves, I am huge River Island fan, its with the most DISGRACEFUL customer service team I have ever dealt with. I am completely aware that mistakes happen and have actually had my order value taken from my card twice and despite their office being open 12 hours a day, 7 days a week, in the past 6 days I… Read Full Review

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★★★★★

“Ok!”

Written on: 02/07/2014 by izHall1 (1 review written)

Everything was OK. How to write more? My bought items are as described and have good quality. Also abroad delivery was on time. In my opinion, prices compared to other shops in UK and in Poland also are fair… Read Full Review

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★☆☆☆☆

“NEVER EVER AGAIN!!!”

Written on: 18/06/2014

I ordered for the first time from River Island online store a top with my Grazia Discount Code. The top arrived and was huge so I rang customer service to request an exchange for a smaller size of the same top. They told me they do not exchange and said I would need to reorder the top in a new order. I tried to do so and it would not accept the discount code so I rang again and was very rudely told that I could not have the discount on the replacement top. I asked to speak to a manager in… Read Full Review

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★☆☆☆☆

“Discusting service”

Written on: 02/05/2014 by Mia111 (1 review written)

The managers and the Product manager in River island in reading berkshire are a complete disgrace and need extreme customer service training or the sack because they give the store a really bad name they would rather see customers leave upset and angry than help them.. If you are a couple of days over in there return policy as I was they won't even budge not even on a good will gesture . It doesn't matter u may not read the bk of the receipt.... if there sooo strict they should tell people to… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 26/03/2014 by DamonBailey (1 review written)

I'm totally bamboozled by their appalling approach to Customer Service. I can't seem to get an actual human being to respond to my completely clear queries re my Order return. All that happens is they send some pointless template email that just restates the same information and doesn't look at the individual case. I've also asked to make a formal complaint and I get no response to that either. I haven't even had a supervisor come back to me to escalate the issue given that I've had no… Read Full Review

Sisi123456's Comment

Written on: 11/04/2014

River Island have the very worst customer device I have ever imagined.
I did not receive a belt with my dress ordered online and I am told I need to refund the whole item, rather than this be investigated. Also I then ask to return to my local store and am told it is a managers discretion and I will need to find out myself..the whole experience has been a waste of my time and money. I can not believe that River Island are such a small organisation in that they can not employ the correct mannered staff. I did not expect this level of service at all.

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Lorri123's Comment

Written on: 02/05/2014

I totally agree the store in reading berkshire have the worse customer service I have ever had. It's so bad and it's well known by shoppers they are rude agressive and treat you like dirt on thier shoes. And head office are no help either when you complain.

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★★★☆☆

“Discounted Biker Jackets”

Written on: 24/02/2014

As woolen is the basic material used for protecting you from winter, designer came ahead with a unique design, from the combination of two of the best winter protective material, leather and wool. Woolen leather jacket is design out of 100% soft cowhide leather; this top grain leather has woolen lining to keep you warm in cold winter. Zipper front closure with four zipper pocket adds style to the jacket. WWW.LEATHERNXG.COM… Read Full Review

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★☆☆☆☆

“False delivery!!!!”

Written on: 13/01/2014

Ordered clothing from river island uk on 04 Dec with estimated delivery date 15 dec 13. Informed them and they replied to double the time that is 30dec13. Waited waited until 02 jan and they said to check with customs. Customs require a customs declaration number and river island till this day cannot provide one. They even gave a false tracking number as per Aus post. On 06 jan 2014 they made me fill out a missing parcel form which I did. Miraculously, the parcel was returned to their warehouse… Read Full Review

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★★☆☆☆

“Great clothes, but terrible service!”

Written on: 06/01/2014

I have always loved River Island's clothes, so I decided to buy some on their eshop. The expected date was December 19th and it is January 6th and I still haven't received my order. Totally unacceptable!… Read Full Review

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★☆☆☆☆

“Missing parcel”

Written on: 05/01/2014

I ordered a dress and a skirt from River Island only for my parcel to go missing. It was delivered by yodel but he/she can not remember if they posted my parcel or put it in the bin.....Shocked and Stunned the clothes are nice but customer service and delivery are a 100% fail don't do it… Read Full Review

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★☆☆☆☆

“28 days for a refund to be processed.”

Written on: 05/01/2014

I returned an unwanted item on 20th Dec, by tracking the return I could tell they received it back on 30th Jan, still no refund back to my paypal, when I contacted them I was told it is up to 28 days for a refund, I am sure they will make a few quid in interest by keeping hold of funds for as long as possible, how is this legal?!!!!… Read Full Review

Jaynedavies57's Comment

Written on: 28/07/2014

I have just experienced the same problem with River Island. I telephoned and emailed to check whether my returns had arrived, but was given the same message, to allow 28 days. I recently had a partial refund of £40, but I should have had £60 because I returned 3 tops. Following a query into this and attaching 'proof of purchase' to the email, River Island have informed me that the weight corresponds to 2 items being returned. I am outraged. As a regular on-line buyer, I have never had this problem. I will never shop at River Island again.

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★☆☆☆☆

“LATE LATE LATE DISGUSTING DELIVERY & CUSTOMER SERVICE”

Written on: 30/12/2013 by jamjamjam0017 (3 reviews written)

Placed two orders on 28-12-13 and paid express delivery to be delivered today Monday the 30-12-13. Order is nowhere to be seen even though you have ripped me off and I have paid £5.95 to receive the items I have paid for LATE? You did not even inform me you had problems with your courier until I rang you at 19:30 today I have stayed home and been waiting since 08:00 this morning. It was surprising that the advisor who assisted me was lovely and apologetic! Your whole customer services team can… Read Full Review

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★☆☆☆☆

“Not answering customers, shoddy work - why bother?”

Written on: 28/12/2013 by lottielamour (1 review written)

I am appalled with their service. First of all, I ordered a number of items with them on 20th December. All of my order was centred around some boots that I had been after for a while. They took my payment and sent my a confirmation email. FOUR DAYS LATER after they'd send a confirmation and after they'd taken my money, they decide that the main part of my order (my boots) were out of stock. Now, working in the online retail services myself, I know that it doesn't take four days for an order… Read Full Review

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★☆☆☆☆

“Haven't received parcel”

Written on: 22/12/2013

I have been a loyal customer to river island for many years but I'm completely disgusted with them. On 14/12/13 I did an online purchase and selected 3-5 days delivery. I instantly received an email saying I'd receive my parcel by 20/12 but would receive a email when my delivery leaves their warehouse. On 19/12/13 I contacted the customer services a girl on the line told me it can actually take 9 working days but I'd still receive my parcel by Xmas. After searching their website it stated that… Read Full Review

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★★★★★

“RI has never disappointed me”

Written on: 09/12/2013

I'm from Belgium, but I lived in the UK for a short while and discovered River Island while living there - they make and sell exactly the kinds of clothes that I like and that fit my body perfectly, so I am a very big fan of their products. There is only one River Island-store in Belgium, and it's not at all near where I live and the few times I've been there, I feel like they get sent all the rubbish that won't sell in the UK. So there's only one option left for me: order online. I've been… Read Full Review

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★☆☆☆☆

“BAD SERVICE”

Written on: 07/12/2013

I have never ordered online before and i only ordered with river island as i am a full time carer for my mother and simply do not have enough time to go shopping. They sent my order missing a watch. The order was 80 pounds. i rang up and was asked to fill in a missing item's form. They are not willing to re send my watch out which i am furious about and it will take 5 days before the money is back in my account. It is my relatives birthday next week and that is the only reason i ordered on… Read Full Review

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