River Island www.riverisland.com Reviews

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2.1 stars
Average rating for this product is: 2.1 out of 5

From 25 ratings and 25 reviews

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Average Ratings for River Island www.riverisland.com

  • Customer Service3.1 stars
  • Quality of website2.3 stars
  • Value for Money2.5 stars
  • Reviewer Ratings2 stars
  • Overall Rating2.1 stars

25 Reviews For River Island www.riverisland.com

  • Guest 16th Sep 2009

    Reviewer rating: 1 stars


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    It took 3 working days for the dress to be despatched from River Island(this was ordered on 7th Sept 09). The courier company mis-sorted it. Since this time I have made 8 phone calls, no one is getting back to me re this parcel. River island said they would call me back on two occasions and I have heard nothing............I am still waiting

  • jessica87 Rank: Staff Sergeant 28th Aug 2009

    Reviewer rating: 4 stars


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    I had nearly been put off from buying from this site, as a friend spent £200 on items that never actually left the warehouse, even though she'd got an email to say they'd been dispatched, and taken the money.
    She eventually got a refund after 3 weeks.
    I love a lot of the clothes from River Island so it would have been a shame to let that get in the way. The website was a bit of a nightmare to navigate, but I was happy with the delivery time and packaging. But looking at previous reviews, ...

  • amberwood Rank: Staff Sergeant 31st Jul 2009

    Reviewer rating: 5 stars


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    Received unbelievably good service the first time I ordered-I'd seen a pair of shoes instore but they didn't have my size. Found them online, placed my order on a Saturday, selected Standard Delivery as Express seemed pricey especially as it wasn't a Next Day service. I couldn't belive it when they arrived on Monday! River Island had actually shipped them on a Sunday and Homr Delivery Network, although the were sent on a 48 hour service, delivered them the very next day! The shoes were well pack ...

  • Guest 15th Jul 2009

    Reviewer rating: 5 stars


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    brilliant site, i find it easy to navigate through the site and find what i want and everything i have ever ordered from them has come on time, usually when i order normal delivery i get my things within 2-3 days, things are a bit expensive but i think if your shopping at river island you know things arent gonna be that cheap.

  • lostgirl 11th Jul 2009

    Reviewer rating: 0.5 stars


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    Not happy - ordered 6 items from River Island - came to around £215 with next day deliverythen went on to my account to find they had cancelled one of the items as it wasnt in stock - NO EMAIL TO TELL ME THISTHEN... to make matters worse they then charged my card again for the total without the item!!!! Sent them an email and NO REPLY - bad customer serviceCustomer service not open on Saturdays - so now I have to wait till Monday to get my £215 back!!!!! Ruined my weekend as I need ...

  • Guest 7th Jul 2009

    Reviewer rating: 4.5 stars


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    River Island has really nice clothes

  • leila d 1st Jul 2009

    Reviewer rating: 0 stars


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    River Island have the worst serivise ever recieved still waiting after over 2 weeks for a pair of shoes i ordered to be delivered with in 48 hours

  • x4sophiax Rank: Corporal 6th Jun 2009

    Reviewer rating: 4.5 stars


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    Love river island, I am a complete sucker for them, my wardrobe is full of clothes from there! I have ordered loads of times and not had any problems. There's only 1 thing that I don't like, and that is if you want express delivery it's £6.95, which is extortionate compared to other websites!

  • Guest 28th May 2009

    Reviewer rating: 0.5 stars


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    nothing works, carnt even get on the River Island site

  • Spendaholic 5th May 2009

    Reviewer rating: 0.5 stars


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    Ordered a top from the website, wore it once and washed it following manufacturers guidelines. The top ripped so I took it to my local store where the shop asisstant said it definitely wasnt a manufacturers fault and it must have been my washing machine! I asked for a contact number for head office and was given a card with their number on it.
    I contacted consumer direct who told me I should have been given a pre paid envelope so that my top could be sent away to be examined for fault.
    I phoned ...

  • Guest 3rd May 2009

    Reviewer rating: 5 stars


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    Staff were very helpful. went to check sizes and offered alternatives.
    However, managers were on shop floor moaning at staff infront of customers.

    River Island has very nice clothes and friendly atmosphere.

  • asbestrossity 5th Apr 2009

    Reviewer rating: 0.5 stars


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    Well I ordered some clothes two weeks ago, for just over £130 quid. Paid extra for the 48hr delivery. Two days after I returned from work to find a delivery card from "The Home Delivery Network", stating that they had left my parcel at my back door (on a busy street, with a popular high school across the road). Having checked the back door and finding no parcel there, obviously I was a tad annoyed so immediately contacted the delivery company.I was told directly that the delivery driver h ...

  • Guest 12th Dec 2008

    Reviewer rating: 5 stars


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    After reading all of the bad reviews of River Island of how peoples items didn't turn up when ordering off their website i was scared to use it, however i ordered my party dress last sunday (7th December) and it came in 4 working days which is within the time they said it would.
    The website is also very easy to use and it is well laid out.

  • Guest 28th May 2008

    Reviewer rating: 2.5 stars


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    River Island www.riverisland.com is the most awful website regarding actually fully loading, took me an hour to access the checkout part of the site, delivery took days longer than i was told, could not track my order due to the website not working AGAIN and the store refuses to hold items for you to collect. Also, the website doesn't have a direct customer services number, you have to call a store for it. What kind of national company is this?

  • Guest 20th Apr 2008

    Reviewer rating: 4 stars


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    Great fitting and style clothes at River Island. Lots of very nice and not too expensive clothes and lots of sales and opportunities to snap up a bargain! Handbangs are quite pricey though.

  • emmabryce 28th Mar 2008

    Reviewer rating: 0.5 stars


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    I placed an order 3 weeks ago, spent over £200 and paid extra for 48hr delivery and guess what? Still no clothes! I am very disappointed after numerous phone calls to their customer service people and email after email. They resonded after a week stating the courier company delivered my parcels in my porch. I don't have a porch! No card was put through either so I either have neighbours as theives, a porch at the front I've been unaware of or maybe River Island's delivery system is poor. ...

  • jessie2 19th Feb 2008

    Reviewer rating: 0 stars


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    Have been waiting 2 weeks for my clothes from River Island online shopping and from reading the rest of the reviews I'm not to hopeful, have spent 150 and have nothing to show for it.

  • gellygal 15th Feb 2008

    Reviewer rating: 0.5 stars


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    River Island is my favourite store of all time. Expensive but their clothes are unique and majority of them are exquisitely pretty which you wouldn't find in any other store. However, as stated, the website is horrendous... avoid at all costs!

  • Guest 3rd Jan 2008

    Reviewer rating: 0 stars


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    I ordered items from the River Island site on the 21st of November, but I am still waiting!!! I haven't received an answer to my emails, and I don;t know how to get my money back!! I have emailed Trading Standards and I waiting to hear from them! I am currently 126 pounds out of pocket with nothing to show for it!!! If anyone can offer any advice, please leave me a comment.

  • Guest 17th Dec 2007

    Reviewer rating: 4 stars


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    Overall i think the River Island site is reasonable.