Heart Internet www.heartinternet.co.uk Reviews
Latest Reviews
★★★☆☆
“Needs better Explanation”
Written on: 17/06/2013 by georgej1951
Hello I signed up for McAfee Secure PCI was told that my home pro server was not the one .Changed to VPS then tried to get McAFee Secure and PCI lot or Vulnerabilities coming up. spoke to a agent said that I would give him admin rights that went OK. Then was told that I would need to pay Heart to get my site fixed not managed. Then I was told I f I wanted a site to Achieve my goals. I would need to spend another £350.00 + Vat to get this. As I am not a Web PC man, Can be a Daunting... (read more)
Visit heartinternet.co.uk
★★★★★
“Simple Fast Effective”
Written on: 14/06/2013
Solid servers, solid support. When there is an issue they are fast to fix. Even if the problem is not theirs, they investigate and come back with helpful ideas, tips and tricks. The actual servers themselves are solid and can take a real pounding. I have a site on a shared server that gets around 80,000 visits a month and there isn't a glitch or performance issue. Sound solution.... (read more)
Visit heartinternet.co.uk
★★★★★
“Great Customer Service”
Written on: 14/06/2013 by turnerst999 (1 review written)
I switched to Heart Internet recently as my #1 source for Domain names as I had domains with multiple suppliers. Some of the suppliers were going out of business so I wanted to consolidate with a provider that are going to be around for some time. The customer service response times and quality of answers has been just what I needed. Sometimes I have found that I've had to state my problem in a different way to help the support person understand, however this is not a major... (read more)
Visit heartinternet.co.uk
★★★★★
“Almost faultless”
Written on: 13/06/2013 by barringer
Heart Internet have been fantastic. I took over my late Father's business which included all his clients websites being on Heart. I've been with them over 3 years now and I have to say, the speed of response, the un-patonising help, the up-time, the information they supply, the ongoing improvements they make, are all excellent and not to be faulted. I suppose the only criticism I would make is that some of the interfaces seem dated and sometimes it seems that processes are a bit... (read more)
Visit heartinternet.co.uk
★★★★★
“Could not have been better”
Written on: 11/06/2013 by langtoncourt
I had problems with my business email in that I could receive but not send mail. I contacted Heart through their support system and very quickly received confirmation that someone was on the case. Because of my very limited computer knowledge he had to send instructions on numerous occassions and in the simplest of terms before we were able to clear the fault. My lack of knowledge must have been a cause of frustration for him as much as it was to myself but his replies were always helpful... (read more)
Visit heartinternet.co.uk
★★★★★
“You have tried the rest now try the best”
Written on: 11/06/2013
I have a small web design company and I wanted to get into selling domain names and hosting, after looking around and asking lots of questions I found Heart internet where the only ones that gave me the right answers: They helped me set up and no question was to much for them, Even the silly ones: Their Support is second to none always respond very quick and help you until you are satisfied. They have even helped me with non hosting problems. All in All a GREAT SERVICE... Many Thanks... (read more)
Visit heartinternet.co.uk
★★★★★
“Low price and good customer service”
Written on: 07/06/2013
Good value for money hosting and if you need help their support team are always available to help solve problem 24 hours a day (read more)
Visit heartinternet.co.uk
★★★★★
“Best Reseller Hosting Out There”
Written on: 06/06/2013
Im a web designer with 83 clients that i host sites for and i must say that heart have been great i pay £50 a month and have unlimited everything on 83 package this pays for its self 10 times over and the service is pretty much faultless, Their is no phone support but providing your competent enough to explain the issue well i have sound my support tickets to be answered well and quickly and when faults have occurred they have always been fixed where possible, I moved from FastHost to heart... (read more)
Visit heartinternet.co.uk
★★★★☆
“Good service delivery, excellent customer support”
Written on: 06/06/2013 by maranjo (1 review written)
The range of services available to me as a reseller is excellent and I always find what I'm looking for. On the few occasions when I get technical problems - server response time is the usual one, but I have experienced a wide range of issues - the customer support response is second to none. I almost always get a first response within 20-30 minutes, and a fix shortly after if one is required. It is for this reason, added to value for money, that I prefer to stick with Heart Internet despite... (read more)
Visit heartinternet.co.uk
★★★★★
“Great Service & Support”
Written on: 05/06/2013 by netcreater (1 review written)
The hosting service they provide is excellent value for money. The actual best for us is the customer service support, you submit a support ticket and they ALWAYS respond within the hour solving your problem. I would definitely recommend Heart Internet to all friends and family for all your hosting needs. (read more)
Visit heartinternet.co.uk
See next 10 reviews
Showing 1 - 10 of 493 Reviews
★★★★★
“Great service”
Written on: 02/06/2013
Heart Internet offer us domain hosting services which are fast, effective and efficient. When we do have any issues their Technical Support is fast & friendly. I'd recommend Heart hosting wholeheartedly :) (read more)
Visit heartinternet.co.uk
★★★★★
“Rescued my sleepless night!”
Written on: 31/05/2013 by i4detail (1 review written)
I recently moved an ecommerce website from its previous host over to my reseller hosting at Heart Internet. But it didn't go smoothly - mainly because of the strange file structure of the website and the process was not the "drag and drop" I expected. After spending some hours struggling, instead of things becoming clearer, I seemed to be digging myself deeper into a hole. I turned to Heart Internet support to ask for their advice. They quickly pointed out the causes and were incredibly... (read more)
Visit heartinternet.co.uk
★★★★☆
“Reliable Host provider”
Written on: 30/05/2013 by Wingyip11 (1 review written)
Everyone are looking for pricing over service providing, well all I have to say is choose this one, not the cheapest and not the expensive - there service over cheapness cover it. One problem I have is ease of use to navigate domain out of this service - every is orientated to stay within Heart Internet but due to some circumstances (clients) want to go to another service and trying to do that on Heart Internet 7 out of 10 times I have to contact them to for instruction to do that...... (read more)
Visit heartinternet.co.uk
★★★★★
“Support when it matters”
Written on: 28/05/2013 by alan.n (1 review written)
Heart Internet were recommended to us by an IT company. Since joining them with a Reseller Account we have had first class service on every aspect from initially setting up the account through help and advice with sub domain and script installation to calls for support. However, having just launched a new site earlier in the month that we were actively promoting for feedback, down-time and database connection issues suddenly became a concern that escalated last week to a serious problem for... (read more)
Visit heartinternet.co.uk
★★★★☆
“Friendly and value”
Written on: 25/05/2013
Heart internet is good, off late there were some server related issues but its part of the game. Overall happy with the service. (read more)
Visit heartinternet.co.uk
★★☆☆☆
“very slow support response”
Written on: 24/05/2013
The servers themselves are good & sales department are very responsive, if with a tendency to over promise, eg Stating a server will set up in 3 hours & it taking about 27 hours. However critical technical support issues are often left unsolved for hours with little or no communication. Errors reoccur with no apology or explanation, requests for this information go unanswered. Even when we submit tickets stating that a previously reported problem has re-occurred we receive the same... (read more)
Visit heartinternet.co.uk
★★★★★
“Fantastic Customer Service!”
Written on: 24/05/2013 by sedcokreep (1 review written)
I've used HeartInternet now for about 5 years and I've never once been disappointed or let down by them. 99% of the time their servers are online and working perfectly. When I have had problems with websites or even in need some extra knowledge or a helping hand, they have always been there to assist. Their customer service levels are over and above the call of duty in most cases; friendly, informative and most importantly, helpful. HeartInternet systems are intuitive and constantly... (read more)
Visit heartinternet.co.uk
★★★★★
“Heart Internet is awesome”
Written on: 23/05/2013
Heart Internet are the best web hosts on the planet, end of (read more)
Visit heartinternet.co.uk
★★★★★
“I would recommend!”
Written on: 22/05/2013 by bstubbs (1 review written)
I have used several different hosting providers in the past but non as good as heart internet. They have a fast and helpful support team which has proven extremely helpful. I would (and already have) recommended them to many. They did up the annual cost recently but personally don't mind paying an extra few quid so that they can continue to deliver quality as long as that's all it is. (read more)
Visit heartinternet.co.uk
★★★★★
“Reseller Options”
Written on: 22/05/2013
This solution is just what we where looking to help grow our IT Company, the services are quick and hassle free and the support is just as good. We need a solution to be as reliable and branded as possible and we have found it right here. it has been a painless process setting up and branding the account and with quick domain transfers we where up and running in no time. Hostpay looks fantastic and just the ticket. All we have to do now is set this up and we have our selves a great... (read more)
Visit heartinternet.co.uk
See next 10 reviews
Showing 11 - 20 of 493 Reviews
★☆☆☆☆
“LOSS OF DATA- AFTER SERVER RESTART”
Written on: 17/05/2013
Hi, Has anyone else experienced complete data loss recently with Heart Internet. We were informed of a routine restart PERFORMED BY HEART INTERNET , which unfortunately resulted in both our main server and our backup server "Simply not restarting" I am no server technician but this seems like a much wider problem to effect two separate servers at the same time. Heart Internet handled this EXTREME ISSUE APPALLINGLY refusing to provide a contact number or SNR IT, and we were left at the... (read more)
Visit heartinternet.co.uk
★★★★★
“I've never looked back.”
Written on: 17/05/2013 by RGCreative
I used to have a reseller hosting account with another well known provider. Let's just say the only thing "fast" about their hosting service was the way my money disappeared paying for little extras for my clients. When I discovered Heart Internet it sounded too good to be true. For half my basic fee to the other host I could provide everything -in fact far more than I was already providing to my clients... and all the chargeable add-ons would be inclusive. I could save nearly £200 per... (read more)
Visit heartinternet.co.uk
★★★★★
“Fast, helpful sevice”
Written on: 16/05/2013
The guys are really quick to reply and their response is always polite and comprehensive. Every time I've needed support I have been 100% satisfied. I would certainly recommend. (read more)
Visit heartinternet.co.uk
★★★★☆
“Great customer service”
Written on: 16/05/2013
The support is second to none. There are occasional glitches when my sites go offline for one reason or another (though this is probably the case with most hosts) - but these problems are always sorted out within a matter of minutes. Good value for money. I would definitely recommend Heart. (read more)
Visit heartinternet.co.uk
★★★☆☆
“Phone contact please!”
Written on: 15/05/2013 by mmikesteph
this was a long 'ticket' with a question and answer session spreading over 2 days - it was to do with my email address and the fact that my mac email system wasn't accepting the details as supplied by yourselves -in the end, I solved the problem myself by going with POP (like my other emails) instead of the recommended IMAP - your rep tried very hard to figure out the problem but the to-ing and fro-ing was time-consuming and tedious - CHANGE TO PHONE CONTACT PLEASE!!! in answer to your... (read more)
Visit heartinternet.co.uk
★★★★★
“Customer Support”
Written on: 15/05/2013
We recently had need to contact Heart Internet customer support to deal with an email server issue. The support given over 2 days of back and for messages was very quick, efficient and has helped resolve the problem. Staff evidently looked into the problem accurately and solved the matter helpfully and quickly, much appreciated at a busy time of year! (read more)
Visit heartinternet.co.uk
★★★★★
“Prompt service when something goes wrong”
Written on: 14/05/2013 by neenster03 (1 review written)
Heart has a very good support database, but when the answer can't be found in there, I've found that the customer support team are always very prompt and helpful in responding to any of the tickets that I open. Good to know there is a live, capable person on hand when you need one. (read more)
Visit heartinternet.co.uk
★★★★★
“Excellent web hosting and service from Heart Internet”
Written on: 14/05/2013 by Pappous (1 review written)
I switched my web hosting to Heart about a year ago. During that time my site has been stable and, so far as I'm aware, downtime has been zero. I thought otherwise, briefly, a few days ago when I got a 'server error' message when trying to view the site. I contacted Heart via their support portal. Their maintenance schedule reported a problem with a server that had been resolved an hour previously. Thinking this was a problem with my server I submitted a support ticket. Almost immediately... (read more)
Visit heartinternet.co.uk
★★★★★
“Fast, efficient and extremely helpful.”
Written on: 14/05/2013 by davidmilnes (1 review written)
I have found the sales and support team to be one of the best I have ever came across. Their teams in-depth knowledge is amazing and they are always there to help in a very fast and efficient manor. Price may be how some companies get business, excellent customer service is how you keep businesses. I'm keeping my business with the professionals at heart internet. (read more)
Visit heartinternet.co.uk
★★★★★
“Brilliant Hosting Company”
Written on: 09/05/2013 by IanSpencer (1 review written)
Being a web design company, we have to host hundreds of websites and therefore need a host that is reliable, quality and has an excellent frontline customer service team. We have had a reseller account with Heart Internet for about 2 years now, and have always found them to not only be very reliable, but to also be very reactive to issues that do arise and have always massively helped us when we needed them to. They also offer a lot of excellent tools from a customer point of view, and... (read more)
Visit heartinternet.co.uk
See next 10 reviews
Showing 21 - 30 of 493 Reviews
★★★★★
“Technical Support”
Written on: 05/05/2013 by alexandervolobuev (1 review written)
Hi! You have an excellent technical support platform, and your technicians seems to be genuine database center technicians (not third party outsourced overseas). This provides very short and precise answers to all technical questions I ever had any time 24/7 (even my time difference is +10 Hours from GMT and during my busy day [which is deep night at your end], I always get prompt answers!). A lot of other web hosting companies suffer due to lack of such great technical support, but you are... (read more)
Visit heartinternet.co.uk
★☆☆☆☆
“Support simply rubbish”
Written on: 03/05/2013 by drejdrej
Maybe they're good for simple domain name related issue, such as add/delete a DNS record, ftp access which you can do yourself anyway.. but when there is a serious issue that you want them to deal with in timely manner, than forget it, they are simply clueless. (read more)
Visit heartinternet.co.uk
★★★★★
“Support Truly Rocks”
Written on: 02/05/2013 by andycheeseman
In my experience the customer service team at Heart always go above and beyond what I expect of them. It would be awesome if the reseller hosting front end could be integrated into a more usable form, rather than going through some backwards rails setup. But compared to the rest of the jokers out there, Heart is a sound company I'd be happy to recommend. (read more)
Visit heartinternet.co.uk
★★★★★
“Best support team around”
Written on: 02/05/2013 by imagesgroup (1 review written)
We have had a reseller account with Heart Internet since March 2005. Since that time we have hosted hundreds of websites on our account. Not only was their reseller account the best priced at the time it was also the most fully featured. Over the years their hosting accounts have continued to stay up-to-date offering new features and supporting newer technologies and packages. The reason we are still with Heart are because of the excellent support they provide. I do not wish to phone a... (read more)
Visit heartinternet.co.uk
★★★★☆
“Incredible reseller product for the price”
Written on: 02/05/2013 by Scarrott (6 reviews written)
We've been a reseller for Heart for 2 and a half years now and the service and product is fantastic for the price paid. The support is as good as i've ever known and very quick (we've raised 94 tickets to date and never waited more than 30mins for a response.) The product is very good indeed. The extend control panel for customers is simple, and the back end reseller admin panel and the Hostpay system are brilliant. It is very simple to manage customer accounts and most things are... (read more)
Visit heartinternet.co.uk
★★★★★
“Just the ticket”
Written on: 02/05/2013 by bob2860 (3 reviews written)
Great company with second to none customer service. I have recommended them several times, including to good friends. (read more)
Visit heartinternet.co.uk
★★★★★
“Wordpress Installation Not Working ”
Written on: 01/05/2013 by mywebguru
Had a problem installing wordpress into one of my domains using the one click install. The support team had a look at the issue and informed me that I had a directory in the public html folder that was causing the problem. The support team offered to install it for me (without charge) and set up any sub directories that I may require. I took them up on their offer and was very happy with the result-- a clean wordpress install and my old site still intact. Hassle free and great support.... (read more)
Visit heartinternet.co.uk
★★★★★
“Fantastic Support System!”
Written on: 01/05/2013 by jonathancookcuro (1 review written)
Been with HeartInternet for 2-3 years now with a re-seller package. If I've ever had any issues with clients or technical problems I've submitted a support ticket and got a reply extremely fast, normally issues are solved within the first ticket reply as well! (read more)
Visit heartinternet.co.uk
★★★★★
“Great Prices and Outstanding Support”
Written on: 01/05/2013 by Philmorrow
I've been with Heart Internet now for almost 5 years. I started out on a Reseller account, which is fantastic value and a great way to scale my business. Recently I decided that I needed something a little more powerful and flexible. The team at Heart were happy to talk me through the options (at length, several times!) so that I was completely happy with my choice. I chose to switch to a Hybrid server. For me it was a bit of a learning curve, but once again the support team really stepped... (read more)
Visit heartinternet.co.uk
★★★★★
“It doesn't get much better than this”
Written on: 30/04/2013 by Peteashby (1 review written)
I got on to your customer services people yesterday because we had moved our domain from you and were having a problem with the SSL certificate. It was one of those niggly emails, when I needed to ask if you could retrieve the certificate from your system. Not unreasonably, you said I would need to pay a fee of £25 plus VAT, which I duly did and within a couple of hours the certificate was in my Inbox. I just really liked your style, you came back to me on each query within minutes, you... (read more)
Visit heartinternet.co.uk
See next 10 reviews
Showing 31 - 40 of 493 Reviews
★★★★★
“Technical Support”
Written on: 28/04/2013
The technical support ticket system is very helpful as it allows the user to register and problem then get support in a timely manner without the need to dedicate a fixed block of time to speaking or 'live chatting' to an operator. The operatives are knowledgeable and responsive. All mu ticket updates were answered within about 30 mins allowing me to fix the problem quickly whilst still managing to get on with other jobs. In addition, the ticket system provides a record of all your support... (read more)
Visit heartinternet.co.uk
★★★★★
“No mistaking the best”
Written on: 26/04/2013 by sidsambu (1 review written)
I have been with Heart Internet for over 5 years and I must admit; I always thought "There has to be someone else with a lower price and similar features." I spent many months comparing hosting prices, domain prices and features and am left with only Heart Internet. The only downside for me is the cost, but it is worth it... every last penny! So not really a downside. Amazing customer service, very helpful, technically adept as well as polite. Easy to use applications that add on to the... (read more)
Visit heartinternet.co.uk
★★★★☆
“Unbeatable pricing with some drawbacks”
Written on: 26/04/2013 by churchrevolution (2 reviews written)
I have to say I have been with Heart Internet for quite a few years now, and the price you pay as a reseller for what you get is unbeatable. I do have to say in recent months we have found the need to upgrade away from the shared hosting to a hybrid server, as we found our sites very slow to load. Once we moved to the new server which also is at an unbeatable price for what we get, the difference is immediately noticeable. I think it is also important to mention the great support they... (read more)
Visit heartinternet.co.uk
★★★★★
“Brilliant Support”
Written on: 23/04/2013
Our company has been with Heart Internet for a while now and have 8 VPS servers with them hosting a large number of client sites and apps. Their customer service has always been second to none both with regards to technical support and sales. For a recent SSL setup where our client was being a pain and not providing us everything we needed, one of the sales guys was happy to provide us everything we needed straight away. He even gave us his direct email address (something which most hosts... (read more)
Visit heartinternet.co.uk
★★★★★
“Patient, Informative and able to explain in plain english”
Written on: 23/04/2013 by angewi
Just recently my timing was very poor - I was creating a number of new WordPress websites, each with password protection on the domain name...and I was doing this during the botnet attack on WordPress. During this time I had a few challenges as Heart Internet were also working to increase security for their customers. These included my IP being blocked from accessing the websites, not being able to install WordPres, not being able to add password protection. Four items I couldn't resolve... (read more)
Visit heartinternet.co.uk
★★★★★
“Seamless Migration For Two of My Blogs”
Written on: 19/04/2013 by YouCouldSave
I recently migrated two of my blog through Heart Internet. The thing I thought was so great about the whole process was. I was so worried about down time but moving from my web companies reseller account to my own resellers account was EASY. I didn't have to do ANYTHING other than supply and answer a couple of logical questions and Heart Internet did the rest. I know with reviews it's also nice to inform people of any negatives but I really can't find anything bad to say. The customer... (read more)
Visit heartinternet.co.uk
★☆☆☆☆
“Been with heart for 7 yrs. Terrible how they treat...”
Written on: 17/04/2013 by ozzieuk (1 review written)
Well where do I start.. I joined Heart some 7 years ago. As a web developer it seemed a logical step to work with a local company, I'm based in Chesterfield and the DC they are using are only based at Node 4 in Derby, Win Win. Good quality web hosting pretty much in the same county ! The price was a huge pull and they promised NEVER to raise the price of their reseller package and that was guaranteed, I think it was something like £29.99 when we first signed up. After signing up CS was... (read more)
Visit heartinternet.co.ukAspiv's Response to ozzieuk's Review
Written on: 18/04/2013
exactly my experience. would love to know who you moved to
Reply to this comment
Churchrevolution's Response to ozzieuk's Review
Written on: 26/04/2013
Its fair to say that Heart has changed and maybe as all successful companies do, has grown too big too fast, losing that personal touch. I would like to comment on the shared hosting being poor.
Yes in someways they ask for a negative review as they talk about unlimited. The service is not unlimited at all and they should rethink that, however you as a consumer must realise that shared hosting like that will never give you the power you need to run an effective hosting business if you have sited more than a simple 10 page site with static content...
Reply to this comment
★★★★★
“Stunning Support”
Written on: 15/04/2013
Raised a ticket to discuss using MVC on sites under my reseller hosting account. Expecting the usual response as per previous hosting providers - and we all know the drill 'your ticket has been queued and sent to our techies for action....' I was about to logout. However, before I could so - Ping back came [name removed] with the answer. And this was literally within a matter of minutes very impressive indeed. Not only does this fast response install me with confidence of the fact... (read more)
Visit heartinternet.co.uk
★★★★★
“Customer Service”
Written on: 12/04/2013
We have used Heart Internet for over 5 years, and during this time we have encountered issues with our web sites (not due to Heart most of the time) and we raise support tickets on their online system. Tickets are normally replied to within minutes and no longer than 30 minutes out of hours. Issues are resolved quickly, professionally and they often go beyond the expected to resolve a problem we have. If you are looking for reliable web hosting with great customer support, we would... (read more)
Visit heartinternet.co.uk
★★★★☆
“Heart Internet Review”
Written on: 12/04/2013
Heart Internet is a very straightforward company to deal with. The speed at which they respond to issues raised is something I particularly like. Their online customer service is first rate. I would recommend them to anybody. Prices for web hosting and domains are very competitive. I like the one click installations that are available for Wordpress, Joomla, Oscommerce and many other open source platforms. The only thing I don't like is that there is no one click installation for Magento.... (read more)
Visit heartinternet.co.uk
See next 10 reviews
Showing 41 - 50 of 493 Reviews
overview
heartinternet.co.uk
Top 5 Web Hosting Companies
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
-
1. 123-Reg www.123-reg.co.uk
1712 reviews read latest review -
2. 5quidhost
671 reviews read latest review -
3. Unlimited Web Hosting - www.unlimitedwebhosting.co.uk
458 reviews read latest review -
4. Free Virtual Servers www.freevirtualservers.com
515 reviews read latest review -
5. Heart Internet www.heartinternet.co.uk
493 reviews read latest review
Latest Reviews in Web Hosting Companies
-
5quidhost www.5quidhost.co.uk
"Fast reliable and helpful" Read More
-
Dataflame - www.dataflame.co.uk
"Great help" Read More
-
123-Reg www.123-reg.co.uk
"DOMAIN NAME TRANSFER" Read More
-
LCN www.LCN.com
"Wouldn't use anyone else!" Read More
-
Top10BestWebsiteHosting.co.uk - www.top10bestwebsitehosting.co.uk
"So how do you like your hosting?" Read More
Latest items in Web Hosting Companies
Aspiv's Response to ozzieuk's Review
Written on: 18/04/2013
absolutely agree. exactly my experience. dont' be surprised when a load of positive posts appear on this site to say the exact opposite! Funny how this 'impartial' review centre has so many negative reviews of Heart Internet then a load of positive ones appear so the negs are pushed down.
would love to know who you moved to.