Heart Internet www.heartinternet.uk Reviews

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★★★★☆
4.1 / 5
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Latest Reviews

“Why choose them: vps quality, customer care, control panel”

Written on: 18/07/2014 by LucaBee (1 review written)

If you need a reliable and FAST vps then you're at home. Prices are on par with other companies in my opinion... but the performances are truly amazing. Plesk 12 runs silk-smooth (don't forget to buy at least 2gb ram), FTP is extremely fast, mailboxes work as intended with zero problems and -in general- your machines are 100% configurable/customizable in every aspect. Customer care is way over the top. The well-know ticket system keeps track of your messages and the staff usually gets in touch… Read Full Review

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“Do not use this company - you have been warned”

Written on: 28/06/2014 by AnnabelCurran (1 review written)

If you purchase domain names through Heart Internet as I did, be aware that they will keep your card details and renew your domains without your authorisation. You can't remove your card details once you have entered them and if you don't want, what they call "auto renew", you will have to go through a complex procedure on the Heart Internet site to ensure they don't remove funds from your account. This company must have been set up by politicians or bankers, no one else would be as morally… Read Full Review

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Lucabee's Comment

Written on: 18/07/2014

That is true, you don't have a renew option and you don't have control over it (at least I didn't see it, yet) but from my personal experience a simple support ticket request fixes the problem.

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Lucabee's Comment

Written on: 18/07/2014

This "domain renew" problem bugged me so I digged into the problem and just found that... it's not a problem at all.

When you login to Heartinternet website just go to Renew Services and you're done. You will get the full list of domains that are expiring in the next 30 days. Plus you get a mail 30 and 7 days before the expiration (and auto-renew).

I didn't see it either though, so it can be easily lost in the crowd.

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“Customer Support Let them down”

Written on: 05/06/2014 by xdLittle481 (1 review written)

I am aghast that there are so many 'great support' reviews here. For me a long standing reseller for Heart, the 'email only' support is often lacking. Anything out of the norm takes an age to sort out an inevitably it is when it is most pressing! They have severely let me down an several occasions and that is the only thing that is making me transfer steadily to another provider..who I will not mention a here to ensure you realise that this is a genuine review not a big unnecessary hammer on… Read Full Review

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Lucabee's Comment

Written on: 18/07/2014

Hey xdLittle481 I came here to write a positive review and I was asking myself... what kind of problems did you experience with them? I usually get instant responses from their ticket system and they are usually extremely competent. They gave me "free" tips/advices also, which don't belong to the usual assistance area.

I own 2 VPS's for a total fo 40+ domains. I'd like to ask you what was your specific problem: shared hosting? Performance? VPS problems? Let me know.

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“Extremely fast and helpful”

Written on: 23/05/2014 by Head119 (1 review written)

Opened a ticket late at night and got a response very quickly(20-30m), replied to the ticket at 7am and within minutes was in dialog with the issue being resolved very quickly. Very polite and professional, probably one of my best customer experiences with tech support. … Read Full Review

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“What tremendous support!”

Written on: 21/05/2014 by colincase (1 review written)

I have been with Heart for 7 years. During that time I have raised 19 tickets - nearly all of them asking for help on issues that were not of Heart's making - their server up-time has to be seen to be believed. Every single ticket has been answered very quickly and thoroughly - with all but one totally fixing the problem. I have rated every response as "Good" - their highest rating. And several times I have suggested they need a new "excellent" button! I am sure that many hosting companies can… Read Full Review

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“Fantastic customer service with very quick response time”

Written on: 19/05/2014 by Loopver (1 review written)

Heart internet are the best website service provider I have ever worked with. I have had reseller account with two other website service provider in the past and Heart stand out in all aspect that a customer will ever want. Their service is excellent and very reliable, and at competitive price. Any time I've had any question, and mostly not really due to any issue with their service, I've had a very quick and right response/answer. I really can't fault them at the moment. Keep it up, Heart… Read Full Review

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“Excellent customer support”

Written on: 16/05/2014 by RuddingPark (1 review written)

Great communication with Support when we advised that we would be deploying MS Updates requiring a reboot and wanted them to be on standby, just in case the server did not respond. No need to have worried, it did but Support were ready to assist if needed. Well done to Heart, the service which we expect from a partner but can alas can be missing from others. We made the right choice!… Read Full Review

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“Very helpful”

Written on: 16/05/2014 by Gianni8 (1 review written)

We received an error message in a presta shop template we are in the process of setting up asking for php field input values to be altered but did not know how to do this. We received a response with full instructions on how to resolve the issue which were clear & consise. The response time was excellent… Read Full Review

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“Great support”

Written on: 15/05/2014

I transferred my domain and website to Heart andhad a problem with my autoresponder after the move which was sending 'out of office' messages despite none being active on the account (an autoresponder was set up on my account when I transferred it but I had assumed I would be able to remove it as I always did). Fantastic, fast support from the team at Heart who identified and solved the problem very quickly. They had to delete all the email forwarding that was pointing to my new domain (I… Read Full Review

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“Excellent customer support”

Written on: 14/05/2014 by crVaughn1987 (1 review written)

Support from Heart Internet was excellent as always. I needed to make a tweak to the mail server setting and needed advice on which parameters to use. The information I needed was supplied within minutes and the problem solved. Couldn't have had better service… Read Full Review

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“Excellent all round”

Written on: 13/05/2014

I've been a loyal Heart Internet customer for many years. I started off with the purchase of a domain name and some home web hosting, I now have several home and business pro hosting accounts and a multitude of domain names all purchased through them. I've never considered looking elsewhere as their whole service offering is excellent and the customer service and support team are faultless, always quick to advise if I'm stuck with something. I've had to work with other service providers like… Read Full Review

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“Reliable with excellent customer service”

Written on: 12/05/2014 by PaulinaMartin (1 review written)

I have been using Heart Internet for three years now and have always found them to be exceptional. Straightforward customer areas, fast response to queries, competitive pricing. No gimmicks or frills but they offer everything you'd expect and more. Sensible, helpful and knowledgeable staff who respond quickly and with a great attitude. On numerous occasions they have provided technical advice above and beyond the call of duty and seem genuinely committed to ensuring customer… Read Full Review

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“Pretty good, but transfers & general security not great”

Written on: 11/05/2014

POSITIVES: I like Heart, I use them for a number of basic clients and they're pretty good for run of the mill domain name management, cheap/basic hosting and cheap/basic e-mail. They provide a pretty decent support service too (expect to get a response within an hour). SMALL NEGATIVES: When using an e-mail client (Outlook) for collecting e-mail, a user will often receive certificate warnings and connection problems. Their webmail offering cannot be configured to work over HTTPS (or force… Read Full Review

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“Great Service and Excellent Support”

Written on: 09/05/2014 by TimelessInteractive (1 review written)

We have been using Heart Internet for a number of years. We have a reseller account which we use to host our clients websites and also a couple of VPS. Our larger clients sites are all monitored and we have pretty much zero downtime on all of them. We have raised a few support tickets with Heart, and while we would prefer telephone support we have always found the support staff to be very quick to reply and also very knowledgable in everything that we have asked for. Obviously our clients… Read Full Review

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“Support and Cost”

Written on: 09/05/2014 by 21Carver (1 review written)

Great re-seller product, with good support at great prices… Read Full Review

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“Great support service”

Written on: 07/05/2014 by jsJarvis268 (1 review written)

Heart are great, I use them to manage domains and find the interface very easy for things like url redirection or mail forwarding. I've recently used them to host a website on a VPS server, and as a bit of a newbie I needed their support a few times! They were fast, helpful and solved my problems. Highly recommended!… Read Full Review

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“Great!!!”

Written on: 06/05/2014

Heartintertnet have provided me with an excellent level of service. Over the years I have had only a handful of queries and the odd problem regarding my website and these have been addressed quickly and efficiently. They have an excellent support system, reasonable pricing, very generous with their time, knowledge and very friendly and patient. I am truly grateful, and have not hesitation in recommendation. With a service such as their's they will definately be able to successfully hold… Read Full Review

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“Excllent Service and Support”

Written on: 03/05/2014 by KenyaMcCoy188 (1 review written)

Setting up account easy and customer support provide an excellent backup… Read Full Review

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“Great Service”

Written on: 03/05/2014 by JoyCallahan (1 review written)

Having used Heart interview for many years they have been a great provider to use, customer service is excelent and will use them all the time… Read Full Review

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“Very Helpful”

Written on: 02/05/2014 by 484Mills (1 review written)

The support team are always helpful when I have questions or problems… Read Full Review

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