Heart Internet www.heartinternet.co.uk Reviews
Latest Reviews
★★★★★
“I would recommend!”
Written on: 22/05/2013 by bstubbs (1 review written)
I have used several different hosting providers in the past but non as good as heart internet. They have a fast and helpful support team which has proven extremely helpful. I would (and already have) recommended them to many. They did up the annual cost recently but personally don't mind paying an extra few quid so that they can continue to deliver quality as long as that's all it is. (read more)
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★★★★★
“Reseller Options”
Written on: 22/05/2013
This solution is just what we where looking to help grow our IT Company, the services are quick and hassle free and the support is just as good. We need a solution to be as reliable and branded as possible and we have found it right here. it has been a painless process setting up and branding the account and with quick domain transfers we where up and running in no time. Hostpay looks fantastic and just the ticket. All we have to do now is set this up and we have our selves a great... (read more)
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★☆☆☆☆
“Poor service”
Written on: 20/05/2013 by diskj (1 review written)
A local charity had an account with them. The charity were donated hosting so transferred the domain and informed Heart of the event. Over 4 months they still kept taking payments, even digging up an old Visa card when the Direct Debits were stopped. On calling customer services they have been rude, don't want to discuss anything because they can not find anything on record saying we wanted to close the account. The fact that we transferred the domain so they had nothing to provide they... (read more)
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★☆☆☆☆
“LOSS OF DATA- AFTER SERVER RESTART”
Written on: 17/05/2013
Hi, Has anyone else experienced complete data loss recently with Heart Internet. We were informed of a routine restart PERFORMED BY HEART INTERNET , which unfortunately resulted in both our main server and our backup server "Simply not restarting" I am no server technician but this seems like a much wider problem to effect two separate servers at the same time. Heart Internet handled this EXTREME ISSUE APPALLINGLY refusing to provide a contact number or SNR IT, and we were left at the... (read more)
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★★★★★
“I've never looked back.”
Written on: 17/05/2013 by RGCreative
I used to have a reseller hosting account with another well known provider. Let's just say the only thing "fast" about their hosting service was the way my money disappeared paying for little extras for my clients. When I discovered Heart Internet it sounded too good to be true. For half my basic fee to the other host I could provide everything -in fact far more than I was already providing to my clients... and all the chargeable add-ons would be inclusive. I could save nearly £200 per... (read more)
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★★★★★
“Fast, helpful sevice”
Written on: 16/05/2013
The guys are really quick to reply and their response is always polite and comprehensive. Every time I've needed support I have been 100% satisfied. I would certainly recommend. (read more)
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★★★★☆
“Great customer service”
Written on: 16/05/2013
The support is second to none. There are occasional glitches when my sites go offline for one reason or another (though this is probably the case with most hosts) - but these problems are always sorted out within a matter of minutes. Good value for money. I would definitely recommend Heart. (read more)
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★★★☆☆
“Phone contact please!”
Written on: 15/05/2013 by mmikesteph
this was a long 'ticket' with a question and answer session spreading over 2 days - it was to do with my email address and the fact that my mac email system wasn't accepting the details as supplied by yourselves -in the end, I solved the problem myself by going with POP (like my other emails) instead of the recommended IMAP - your rep tried very hard to figure out the problem but the to-ing and fro-ing was time-consuming and tedious - CHANGE TO PHONE CONTACT PLEASE!!! in answer to your... (read more)
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★★★★★
“Customer Support”
Written on: 15/05/2013
We recently had need to contact Heart Internet customer support to deal with an email server issue. The support given over 2 days of back and for messages was very quick, efficient and has helped resolve the problem. Staff evidently looked into the problem accurately and solved the matter helpfully and quickly, much appreciated at a busy time of year! (read more)
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★★★★★
“Prompt service when something goes wrong”
Written on: 14/05/2013 by neenster03 (1 review written)
Heart has a very good support database, but when the answer can't be found in there, I've found that the customer support team are always very prompt and helpful in responding to any of the tickets that I open. Good to know there is a live, capable person on hand when you need one. (read more)
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Showing 1 - 10 of 476 Reviews
★★★★★
“Excellent web hosting and service from Heart Internet”
Written on: 14/05/2013 by Pappous (1 review written)
I switched my web hosting to Heart about a year ago. During that time my site has been stable and, so far as I'm aware, downtime has been zero. I thought otherwise, briefly, a few days ago when I got a 'server error' message when trying to view the site. I contacted Heart via their support portal. Their maintenance schedule reported a problem with a server that had been resolved an hour previously. Thinking this was a problem with my server I submitted a support ticket. Almost immediately... (read more)
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★★★★★
“Fast, efficient and extremely helpful.”
Written on: 14/05/2013 by davidmilnes (1 review written)
I have found the sales and support team to be one of the best I have ever came across. Their teams in-depth knowledge is amazing and they are always there to help in a very fast and efficient manor. Price may be how some companies get business, excellent customer service is how you keep businesses. I'm keeping my business with the professionals at heart internet. (read more)
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★★★★★
“Brilliant Hosting Company”
Written on: 09/05/2013 by IanSpencer (1 review written)
Being a web design company, we have to host hundreds of websites and therefore need a host that is reliable, quality and has an excellent frontline customer service team. We have had a reseller account with Heart Internet for about 2 years now, and have always found them to not only be very reliable, but to also be very reactive to issues that do arise and have always massively helped us when we needed them to. They also offer a lot of excellent tools from a customer point of view, and... (read more)
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★★★★★
“Technical Support”
Written on: 05/05/2013 by alexandervolobuev (1 review written)
Hi! You have an excellent technical support platform, and your technicians seems to be genuine database center technicians (not third party outsourced overseas). This provides very short and precise answers to all technical questions I ever had any time 24/7 (even my time difference is +10 Hours from GMT and during my busy day [which is deep night at your end], I always get prompt answers!). A lot of other web hosting companies suffer due to lack of such great technical support, but you are... (read more)
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★☆☆☆☆
“Support simply rubbish”
Written on: 03/05/2013 by drejdrej
Maybe they're good for simple domain name related issue, such as add/delete a DNS record, ftp access which you can do yourself anyway.. but when there is a serious issue that you want them to deal with in timely manner, than forget it, they are simply clueless. (read more)
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★★★★★
“Support Truly Rocks”
Written on: 02/05/2013 by andycheeseman
In my experience the customer service team at Heart always go above and beyond what I expect of them. It would be awesome if the reseller hosting front end could be integrated into a more usable form, rather than going through some backwards rails setup. But compared to the rest of the jokers out there, Heart is a sound company I'd be happy to recommend. (read more)
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★★★★★
“Best support team around”
Written on: 02/05/2013 by imagesgroup (1 review written)
We have had a reseller account with Heart Internet since March 2005. Since that time we have hosted hundreds of websites on our account. Not only was their reseller account the best priced at the time it was also the most fully featured. Over the years their hosting accounts have continued to stay up-to-date offering new features and supporting newer technologies and packages. The reason we are still with Heart are because of the excellent support they provide. I do not wish to phone a... (read more)
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★★★★☆
“Incredible reseller product for the price”
Written on: 02/05/2013 by Scarrott (6 reviews written)
We've been a reseller for Heart for 2 and a half years now and the service and product is fantastic for the price paid. The support is as good as i've ever known and very quick (we've raised 94 tickets to date and never waited more than 30mins for a response.) The product is very good indeed. The extend control panel for customers is simple, and the back end reseller admin panel and the Hostpay system are brilliant. It is very simple to manage customer accounts and most things are... (read more)
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★★★★★
“Just the ticket”
Written on: 02/05/2013 by bob2860 (3 reviews written)
Great company with second to none customer service. I have recommended them several times, including to good friends. (read more)
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★★★★★
“Wordpress Installation Not Working ”
Written on: 01/05/2013 by mywebguru
Had a problem installing wordpress into one of my domains using the one click install. The support team had a look at the issue and informed me that I had a directory in the public html folder that was causing the problem. The support team offered to install it for me (without charge) and set up any sub directories that I may require. I took them up on their offer and was very happy with the result-- a clean wordpress install and my old site still intact. Hassle free and great support.... (read more)
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Showing 11 - 20 of 476 Reviews
★★★★★
“Fantastic Support System!”
Written on: 01/05/2013 by jonathancookcuro (1 review written)
Been with HeartInternet for 2-3 years now with a re-seller package. If I've ever had any issues with clients or technical problems I've submitted a support ticket and got a reply extremely fast, normally issues are solved within the first ticket reply as well! (read more)
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★★★★★
“Great Prices and Outstanding Support”
Written on: 01/05/2013 by Philmorrow
I've been with Heart Internet now for almost 5 years. I started out on a Reseller account, which is fantastic value and a great way to scale my business. Recently I decided that I needed something a little more powerful and flexible. The team at Heart were happy to talk me through the options (at length, several times!) so that I was completely happy with my choice. I chose to switch to a Hybrid server. For me it was a bit of a learning curve, but once again the support team really stepped... (read more)
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★★★★★
“It doesn't get much better than this”
Written on: 30/04/2013 by Peteashby (1 review written)
I got on to your customer services people yesterday because we had moved our domain from you and were having a problem with the SSL certificate. It was one of those niggly emails, when I needed to ask if you could retrieve the certificate from your system. Not unreasonably, you said I would need to pay a fee of £25 plus VAT, which I duly did and within a couple of hours the certificate was in my Inbox. I just really liked your style, you came back to me on each query within minutes, you... (read more)
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★★★★★
“Technical Support”
Written on: 28/04/2013
The technical support ticket system is very helpful as it allows the user to register and problem then get support in a timely manner without the need to dedicate a fixed block of time to speaking or 'live chatting' to an operator. The operatives are knowledgeable and responsive. All mu ticket updates were answered within about 30 mins allowing me to fix the problem quickly whilst still managing to get on with other jobs. In addition, the ticket system provides a record of all your support... (read more)
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★★★★★
“No mistaking the best”
Written on: 26/04/2013 by sidsambu (1 review written)
I have been with Heart Internet for over 5 years and I must admit; I always thought "There has to be someone else with a lower price and similar features." I spent many months comparing hosting prices, domain prices and features and am left with only Heart Internet. The only downside for me is the cost, but it is worth it... every last penny! So not really a downside. Amazing customer service, very helpful, technically adept as well as polite. Easy to use applications that add on to the... (read more)
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★★★★☆
“Unbeatable pricing with some drawbacks”
Written on: 26/04/2013 by churchrevolution (2 reviews written)
I have to say I have been with Heart Internet for quite a few years now, and the price you pay as a reseller for what you get is unbeatable. I do have to say in recent months we have found the need to upgrade away from the shared hosting to a hybrid server, as we found our sites very slow to load. Once we moved to the new server which also is at an unbeatable price for what we get, the difference is immediately noticeable. I think it is also important to mention the great support they... (read more)
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★★★★★
“Brilliant Support”
Written on: 23/04/2013
Our company has been with Heart Internet for a while now and have 8 VPS servers with them hosting a large number of client sites and apps. Their customer service has always been second to none both with regards to technical support and sales. For a recent SSL setup where our client was being a pain and not providing us everything we needed, one of the sales guys was happy to provide us everything we needed straight away. He even gave us his direct email address (something which most hosts... (read more)
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★★★★★
“Patient, Informative and able to explain in plain english”
Written on: 23/04/2013 by angewi
Just recently my timing was very poor - I was creating a number of new WordPress websites, each with password protection on the domain name...and I was doing this during the botnet attack on WordPress. During this time I had a few challenges as Heart Internet were also working to increase security for their customers. These included my IP being blocked from accessing the websites, not being able to install WordPres, not being able to add password protection. Four items I couldn't resolve... (read more)
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★★★★★
“Seamless Migration For Two of My Blogs”
Written on: 19/04/2013 by YouCouldSave
I recently migrated two of my blog through Heart Internet. The thing I thought was so great about the whole process was. I was so worried about down time but moving from my web companies reseller account to my own resellers account was EASY. I didn't have to do ANYTHING other than supply and answer a couple of logical questions and Heart Internet did the rest. I know with reviews it's also nice to inform people of any negatives but I really can't find anything bad to say. The customer... (read more)
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★☆☆☆☆
“Been with heart for 7 yrs. Terrible how they treat...”
Written on: 17/04/2013 by ozzieuk (1 review written)
Well where do I start.. I joined Heart some 7 years ago. As a web developer it seemed a logical step to work with a local company, I'm based in Chesterfield and the DC they are using are only based at Node 4 in Derby, Win Win. Good quality web hosting pretty much in the same county ! The price was a huge pull and they promised NEVER to raise the price of their reseller package and that was guaranteed, I think it was something like £29.99 when we first signed up. After signing up CS was... (read more)
Visit heartinternet.co.ukAspiv's Response to ozzieuk's Review
Written on: 18/04/2013
exactly my experience. would love to know who you moved to
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Churchrevolution's Response to ozzieuk's Review
Written on: 26/04/2013
Its fair to say that Heart has changed and maybe as all successful companies do, has grown too big too fast, losing that personal touch. I would like to comment on the shared hosting being poor.
Yes in someways they ask for a negative review as they talk about unlimited. The service is not unlimited at all and they should rethink that, however you as a consumer must realise that shared hosting like that will never give you the power you need to run an effective hosting business if you have sited more than a simple 10 page site with static content...
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Showing 21 - 30 of 476 Reviews
★★★★★
“Stunning Support”
Written on: 15/04/2013
Raised a ticket to discuss using MVC on sites under my reseller hosting account. Expecting the usual response as per previous hosting providers - and we all know the drill 'your ticket has been queued and sent to our techies for action....' I was about to logout. However, before I could so - Ping back came [name removed] with the answer. And this was literally within a matter of minutes very impressive indeed. Not only does this fast response install me with confidence of the fact... (read more)
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★★★★★
“Customer Service”
Written on: 12/04/2013
We have used Heart Internet for over 5 years, and during this time we have encountered issues with our web sites (not due to Heart most of the time) and we raise support tickets on their online system. Tickets are normally replied to within minutes and no longer than 30 minutes out of hours. Issues are resolved quickly, professionally and they often go beyond the expected to resolve a problem we have. If you are looking for reliable web hosting with great customer support, we would... (read more)
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★★★★☆
“Heart Internet Review”
Written on: 12/04/2013
Heart Internet is a very straightforward company to deal with. The speed at which they respond to issues raised is something I particularly like. Their online customer service is first rate. I would recommend them to anybody. Prices for web hosting and domains are very competitive. I like the one click installations that are available for Wordpress, Joomla, Oscommerce and many other open source platforms. The only thing I don't like is that there is no one click installation for Magento.... (read more)
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★★★★★
“Quality Hosting Provider”
Written on: 12/04/2013 by WWSwebservices (1 review written)
I have been hosting websites for over 16 Years and experienced many hosting providers over this time and through many changes in website technology. My experience of Heart Internet is very biased because they are by far the best provider the UK has to offer. Having been a customer of another UK provider for 8 years and experiencing many sleepless nights with no response or a sort it yourself attitude from their support team it was a massive relief when I moved all my business to Heart... (read more)
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★★★☆☆
“Good service but slow performance.”
Written on: 12/04/2013
So very easy to get started, straight forward interface and the support is excellent. However having moved from a US hosting company to the UK based Heart, I'm a little disappointed with the speed. Early days though. (read more)
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★★★★★
“Heartinternet.co.uk”
Written on: 10/04/2013 by Localwebservice (1 review written)
I have been with Heart internet for almost 18 months now and i have found the support teams very good. The range of products and services they offer are excellent with almost all services on a 1 click install. I would recommend them to anyone looking to find a good reliable and helpful hosting company in the UK. (read more)
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★★★★★
“Excellent Support”
Written on: 09/04/2013 by Chas53 (1 review written)
As someone fairly new to websites, having to move my hosting was not a good prospect. The people at Heart Hosting helped and supported me every step of the way (and I've learnt a great deal in the process). They're efficient, polite, cheerful, highly intelligent, and a great pleasure to work with. Their site is easy to use, and I'm going to be able to get on without so much support now that everything is set up. however, it is a great confidence boost to know that such excellent support is... (read more)
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★☆☆☆☆
“Untrustworthy. Unreliable. Incompetent and Rude.”
Written on: 04/04/2013 by Davidp.murphy (1 review written)
I signed up for a re-seller hosting account with Heart Internet and was paying £30 per month. Within 3 months I experience severe performance and customer service issues. All my (and my clients) websites went down simultaneously. One of my biggest clients called me (outraged) as he (and many others) were missing out on vital sales. I issued a support ticket to Heart Internet immediately however I was bluntly advised by the incompetent, yet arrogant Heart Internet rep that it had nothing... (read more)
Visit heartinternet.co.ukMarty13's Response to Davidp.murphy's Review
Written on: 04/04/2013
Sounds like another idiot thats messed up and rather than taking the responsibility has to try and bad mouth a superb company.
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Johncomputech's reply to Marty13's Comment
Written on: 08/04/2013
Strange, as I've been with them for years and never had a problem with anything. Ever. Especially downtime. I have over 60 accounts and it recently got quicker. Support tickets are answered promptly and efficiently. Very helpful, competent and the only arrogance I've ever witnessed in conjunction with Heart is written in your review.
I call BS on this one.
As for unauthorised payments, you gave them your card details, that's authorised. Order a new card, job done.
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Davidp.murphy's reply to Johncomputech's Comment
Written on: 18/04/2013
'As for unauthorised payments, you gave them your card details, that's authorised'
If you give your card details to a company this does not authorise them to make debit money whenever they like without the cardholder's permission.
It seems you too fail to understand this basic concept. As such I'm going to take a wild guess and say you're Heart Internet.
I explicitly asked you to remove my financial information and you refused. This is not how a trustworthy company behaves.
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Annoyed-Customer-2013's reply to Marty13's Comment
Written on: 09/04/2013
Obviously this reply has been written by a Heart emplyee, Do you honestly believe that Heart doesn't incur problems....?
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Wwswebservices's reply to Annoyed-Customer-2013's Comment
Written on: 12/04/2013
I too have been with heart for many years and have nothing but praise for their efficiency and honest business ethics!
You clearly have not experienced the other providers out there!
If you think that the internet, software and hardware never has problems you are in the wrong business or have very unrealistic approach to technology.
Just a quick question has your car ever broken down?
NO I don't work for heart I have my own business which has been running for 16 years if your customers are unhappy with your hosting provision send them my way.
Ta have a nice day!!!
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Johncomputech's reply to Wwswebservices's Comment
Written on: 12/04/2013
I work for myself. I pay Heart my hard earned cash every month which I get from my happy clients. I'm a reseller. I host 60 websites with them, from small businesses to large corporate sites. Heart owe me nothing, its just credit where credit is due. They're not perfect, but they try to be, very much. Like wws comment says have you tried the rest? I've had some really really bad times before Heart.
I also know if anything goes wrong its usually me to blame, and they will still help me work it out, politely and timely.
Whenever I look at a list of 4-5 star reviews-a-plenty, and there's only one person submitting a one star review, I usually think that person should really look into how they acted and reacted during the situation that they thought deserved no more than a one star.
The buck usually stops with this person, but they always think the one-star company owes them something for their own shortfalls, whether that be down to their own lack of experience, communication skills, troubleshooting ability or just plain courteousness.
Hint: be polite and courteous to your provider, rule out everything you can before giving them a shout, and be clear at every turn, especially when reporting an issue. Knowledge is key. You will have a much better time. And learn to point the finger towards yourself sometimes...you will learn more about yourself, and your task.
Happy Friday!
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Wwswebservices's reply to Johncomputech's Comment
Written on: 12/04/2013
Here Here Well said!!
Its tough world if you can't take the blame sometimes.
1st rule of management, its usually the ones that don't accept resposibility who complain and shout the loudest.
Have a great weekend!
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Davidp.murphy's reply to Wwswebservices's Comment
Written on: 18/04/2013
...I'm quite sure that's not the first rule of management.
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Davidp.murphy's reply to Johncomputech's Comment
Written on: 18/04/2013
Exactly the condescending tone Heart Internet used. (funny that)
'It's your fault' they said, repeatedly, then after hours and hours of back and forth they finally acknowledged it was an error with their hosting.
Finally...
'have you tried the rest? I've had some really really bad times before Heart'
Yes I've tried others. I experienced one budget hosting company whose hosting was even worse than Heart Internet....but at least trust them with my financial information.
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Davidp.murphy's reply to Wwswebservices's Comment
Written on: 18/04/2013
Thanks for your comment.
'if your customers are unhappy with your hosting provision send them my way'
I wouldn't dream of sending my customers to another reseller who uses Heart Internet.
'Just a quick question has your car ever broken down?'
I wouldn't keep a unreliable car (which is why I left Heart Internet), especially one that makes unauthorised transactions on my debit card.
You too have a nice day.
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Davidp.murphy's reply to Annoyed-Customer-2013's Comment
Written on: 18/04/2013
Thanks, I couldn't agree more.
It's Heart Internet desperately trying to protect their floundering reputation.
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Aspiv's reply to Marty13's Comment
Written on: 18/04/2013
Really? who's paying you . This WAS a superb company until they got bought out. Now they are getting worse by the month!
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Davidp.murphy's reply to Aspiv's Comment
Written on: 18/04/2013
Thank you. I couldn't agree more.
It's strange how passionately these few 'customers' are defending Heart Internet.
...It's almost as if they ARE Heart Internet.
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Ozzieuk's Response to Davidp.murphy's Review
Written on: 19/04/2013
Haha heart internet tried to take my review down ! Because it is factually correct ! I am appalled. by this company!
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★★★★★
“My website www.celticbars.com recently got transferred...”
Written on: 03/04/2013 by CelticDavy (1 review written)
My website www.celticbars.com recently got transferred from XCalibre to Webfusion then Heart Internet. As a result, my website wouldn't update. After weeks of head scratching, I contacted Heart and got through to a gentleman. He was very patient with me until he discovered what my problem was. It now works perfect again. He is an asset to your company. (read more)
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★☆☆☆☆
“5 days downtime! Yes my website was unavailable for...”
Written on: 02/04/2013 by PropertyWebsite
My website was down for 5 whole days. I have used many web hosting companies and Heart Internet is definitely the worst. * No systems in place to monitor sites * Heart Internet didn't know my website was down - there are no checks or notifications in place. * Useless support staff * Once I submitted a request the repeated failures of the support staff to follow up and check the site was actually up and running again caused endless delays. * Complaints lead to nothing * I even wrote to... (read more)
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Showing 31 - 40 of 476 Reviews
★★★★★
“Outstanding service - Nothing more to say!”
Written on: 25/03/2013 by crash3903
I have been a customer of Heart Internet for some years and I have to say that they are probably one of the best companies I have had the pleasure to deal with They always answer my support questions within the hour and when they have maintenance issues they are the first to mention it! Their packages are excellent value for money and their support staff are very knowledgeable Nothing else to say really they are just excellent! (read more)
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★★★★★
“Secure, fully-featured hosting with excellent support”
Written on: 25/03/2013 by Contradanza (1 review written)
I've been with Heart for six or seven years now, currently with a reseller account, having previously been with 1 &1 (which was not a happy experience!). I've been delighted with Heart, and can particularly recommend their extremely speedy, knowledgeable and helpful support personnel, who have even been happy to advise me on problems that had nothing directly to do with their hosting provision. Security is excellent. FTP locking is standard, and recently they swiftly detected and shut down... (read more)
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★★★★★
“What I think of the Support Service from Heart Internet”
Written on: 23/03/2013
From the start you have to understand that I am stupid. Fact. So anybody trying to help me has to work at a very low level. The support people at Heart seem to understand that and thus always show the utmost patience and consideration and go into everything to the Nth degree. I CANNOT speak too highly of the service I receive from them. I have worked in computing for nearly fifty years and can say that I have NEVER encountered a better support service anywhere. (read more)
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★★★★★
“Heart Internet review”
Written on: 23/03/2013
Great speedy service, always ready to help and give advice even if it isn't strictly their problem. Would recommend Heart internet (read more)
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★★★★★
“Excellent, knowledgeable service”
Written on: 22/03/2013
I use Heart, Webfusion, 1&1, Fasthosts, GoDaddy, LCN regularly and you are so far ahead of the rest in quality of customer response. You have very knowledgeable, literate, customer focused people working with you. They understand the issues quickly, and give high quality responses. Don't know how you integrate with Webfusion now but if you do, it doesn't show. Well done. I like: - the high literacy rates - that I have to unlock ftp (extra security) - Your very speedy response - you don't... (read more)
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★★★★★
“A Company that prides it's self on support”
Written on: 21/03/2013 by wildtime (1 review written)
This is an review for Heart Internet. We have now used them for our hosting provider for the past year the service we have received has always been second to none. Prior to moving to heart, we had had many years with 1 & 1 unfortunately their service and support was almost definitely not there, we had endured some terrible times lots of additional work and very poor service however at that time we were not aware of how poor the service was. If we ever have any issue with our dedicated... (read more)
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★☆☆☆☆
“Terrible Policy”
Written on: 19/03/2013 by stefkay
Got a notification email telling me my domain was about to run out. I ignored the emails because I no longer wanted the domain. Checked my bank account a couple of days later and they took £44 for 2 years domain registration as the auto renewed it. I contacted them saying I never consented to this, but they just said that it was in their terms of service and there was nothing that i could do. I only paid 9.99 per year for the domain but they charged me a hiked up rate of 17.99 and were... (read more)
Visit heartinternet.co.ukContradanza's Response to stefkay's Review
Written on: 25/03/2013
To be fair, it does say in the notification email that the domain will be renewed automatically, and that if you don't want it renewed you need to mark it for cancellation. I've always been very happy with this feature, because I can't possibly lose a domain just because I've forgotten to renew it.
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Rincewind's Response to stefkay's Review
Written on: 04/04/2013
I hope you turned off auto renewal with go daddy as that is there default setting.
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★★★★★
“Very reliable and quick to help if there's a problem.”
Written on: 19/03/2013 by IRTSurveys (1 review written)
Heart Internet has been a very good provider. We use a Virtual Private Server (vps) and we moved there as they were recommended to us and the price was good. There have been problems but they were very quick to react and fix them. The 2 main issues were 1st a ddos attack on the kvm (the really big server) on which our vps lives. That was affecting all sites on the kvm, and they suggested they could move our IP address to a different kvm which was unaffected. There was also a catastrophic... (read more)
Visit heartinternet.co.uk
★★★★★
“Good Customer Service”
Written on: 18/03/2013 by WeatherfieldAcademy
I have used Heart from a personal view and in my line of business and would recommend them in everyway, good customer service, good products, competitive prices. (read more)
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★☆☆☆☆
“DON'T USE THIS COMPANY. They're getting worse by the day.”
Written on: 18/03/2013 by mediastreet (1 review written)
Hi there, Used Heart for years and host 100's of domains & hosting accounts with them (however now slowly moving to an alternate provider). Used to love them. Over the last 6 months it's just got worse and worse though. Now-a-days I sadly am having to get used to: - Around 1-3 days for problems to get resolved. Used to be within an hour - now a days they'll take about 3-6hrs to even just respond to a help request. They'll then take about 1-2 days to look into the problem. - Customers... (read more)
Visit heartinternet.co.ukAspiv's Response to mediastreet's Review
Written on: 18/03/2013
Couldn't agree more. They forget it is a reseller service and block/turn off/.restritc OUR customers. Funny how every time a negative review goes up a positive one popls up.
i would love to know who you are moving to btw
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Aspiv's Response to ozzieuk's Review
Written on: 18/04/2013
absolutely agree. exactly my experience. dont' be surprised when a load of positive posts appear on this site to say the exact opposite! Funny how this 'impartial' review centre has so many negative reviews of Heart Internet then a load of positive ones appear so the negs are pushed down.
would love to know who you moved to.