Heart Internet www.heartinternet.uk Reviews

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★★★★☆
4.1 / 5
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Latest Reviews

“web hosting”

Written on: 09/03/2015 by GnIcolson (1 review written)

Do Not Use Asked them to host my site took a week of stressful contacting them daily think I must have had everybody in the office looking into it got another company involved website up within 2 hours… Read Full Review

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“They are damaging their own clients”

Written on: 07/03/2015 by Victor137 (1 review written)

They are damaging and sabotaging their own clients! 1 Content from web-builder was deleted and even the template was changed. I cant edit and update website any longer. They ignore this issue and some team members are even rude. They have been literally fooling me over one week. 2 Content of my website was changed. My contact email was distorted (the domain in the end was deleted) 3 My widgets stopped functioning and start functioning again once widget provider, a big company pushed… Read Full Review

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“They damage clients websites”

Written on: 07/03/2015 by PamStam (1 review written)

I STRONGLY RECOMMENT NOT TO BE INVOLVED WITH THIS COMPANY!!! Somebody from Heart Internet Team deleted content in web-builder and even changed template and also the picture I implemented into original template was lost . This happened before, however that time I believe it was mistake because of misunderstanding so I would forgive. This time it was purpose. I believe it has something to do with the fact I asked member of the team, when this first time happened, “to never do anything for me… Read Full Review

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“disguested SLOW poor they do not value customers ”

Written on: 20/01/2015 by 97Kilgore (1 review written)

i have been with Heart Internet since 2008. Today i am having to wait over 24hours for my domain to be activated. They never informed before De-activating the domain. When i contact them they take few hours to repose back to my support ticket. I am very disappointed and lost trust with them. if its not fixed tomorrow i will be moving from heart internet… Read Full Review

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“Server failure, 5 days downtime, very poor service”

Written on: 25/12/2014 by DravenO'Grady386 (1 review written)

This review is based on my experience in May 2014. I was paying for a dedicated server which suddenly went offline. They were very slow to respond to my queries, often taking 30 minutes per question. They wouldn’t update me on what was being done. My busy website was down for 48 hours or more whilst they wasted my time. They charged me £150 when they insisted on trying to recover my data unsuccessfully, even though I insisted on them not doing this. They refused to allow me an hour of time… Read Full Review

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“Beware of Heart Internet”

Written on: 24/10/2014 by Chanad194 (1 review written)

First point: I had a couple of clients paying me to host their sites through my reseller account at Heart Internet. They had purchased their domains through me as well. Their businesses didn't work out so they closed up shop. As a result, I set their domains to cancel on expiration and not to auto renew. Being thorough, I went back to check it was still set to cancel just a few minutes later and it was still set to cancel on expiration. A few months later I noticed some unexpected charges… Read Full Review

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“A ruined company”

Written on: 03/10/2014 by nevsie (3 reviews written)

The company was built and grew so well. And yet the buyout has removed everything that was once good about this company and resulting in a company i can no longer use. Ignoring the downtime (which is currently appalling due to datacentre move), the standard server performance (2 second server response, before slow loads) is not acceptable, but what they define as good. Moved to other shared environments saw this response time drop to 0.4 seconds - put it this way, google was far happier, and… Read Full Review

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“Good in some ways, not so great in others”

Written on: 24/08/2014

Sales is great. Support is ok, but there's been some instances where I've had to make the same point up to 3 times. Clarity of service levels isn't great. There are certain things covered by the "99%" uptime but certain things like software bugs caused by maintenance updates which are not (apparently). In terms of value for money on products, domain names are within reason though not the cheapest. Dedicated server costs are a little high in my opinion considering the servers aren't managed… Read Full Review

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“Charged me even after i cancelled”

Written on: 17/08/2014 by Carl1220 (1 review written)

Ok service until you want to cancel the service.Canceled my service but they still tried to charge me again and when i refused as i had canceled was threatened with debt collectors… Read Full Review

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“Why choose them: vps quality, customer care, control panel”

Written on: 18/07/2014 by LucaBee (1 review written)

If you need a reliable and FAST vps then you're at home. Prices are on par with other companies in my opinion... but the performances are truly amazing. Plesk 12 runs silk-smooth (don't forget to buy at least 2gb ram), FTP is extremely fast, mailboxes work as intended with zero problems and -in general- your machines are 100% configurable/customizable in every aspect. Customer care is way over the top. The well-know ticket system keeps track of your messages and the staff usually gets in touch… Read Full Review

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“Do not use this company - you have been warned”

Written on: 28/06/2014 by AnnabelCurran (1 review written)

If you purchase domain names through Heart Internet as I did, be aware that they will keep your card details and renew your domains without your authorisation. You can't remove your card details once you have entered them and if you don't want, what they call "auto renew", you will have to go through a complex procedure on the Heart Internet site to ensure they don't remove funds from your account. This company must have been set up by politicians or bankers, no one else would be as morally… Read Full Review

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Lucabee's Comment

Written on: 18/07/2014

That is true, you don't have a renew option and you don't have control over it (at least I didn't see it, yet) but from my personal experience a simple support ticket request fixes the problem.

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Lucabee's Comment

Written on: 18/07/2014

This "domain renew" problem bugged me so I digged into the problem and just found that... it's not a problem at all.

When you login to Heartinternet website just go to Renew Services and you're done. You will get the full list of domains that are expiring in the next 30 days. Plus you get a mail 30 and 7 days before the expiration (and auto-renew).

I didn't see it either though, so it can be easily lost in the crowd.

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“Customer Support Let them down”

Written on: 05/06/2014 by xdLittle481 (1 review written)

I am aghast that there are so many 'great support' reviews here. For me a long standing reseller for Heart, the 'email only' support is often lacking. Anything out of the norm takes an age to sort out an inevitably it is when it is most pressing! They have severely let me down an several occasions and that is the only thing that is making me transfer steadily to another provider..who I will not mention a here to ensure you realise that this is a genuine review not a big unnecessary hammer on… Read Full Review

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Lucabee's Comment

Written on: 18/07/2014

Hey xdLittle481 I came here to write a positive review and I was asking myself... what kind of problems did you experience with them? I usually get instant responses from their ticket system and they are usually extremely competent. They gave me "free" tips/advices also, which don't belong to the usual assistance area.

I own 2 VPS's for a total fo 40+ domains. I'd like to ask you what was your specific problem: shared hosting? Performance? VPS problems? Let me know.

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“Extremely fast and helpful”

Written on: 23/05/2014 by Head119 (1 review written)

Opened a ticket late at night and got a response very quickly(20-30m), replied to the ticket at 7am and within minutes was in dialog with the issue being resolved very quickly. Very polite and professional, probably one of my best customer experiences with tech support. … Read Full Review

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“What tremendous support!”

Written on: 21/05/2014 by colincase (1 review written)

I have been with Heart for 7 years. During that time I have raised 19 tickets - nearly all of them asking for help on issues that were not of Heart's making - their server up-time has to be seen to be believed. Every single ticket has been answered very quickly and thoroughly - with all but one totally fixing the problem. I have rated every response as "Good" - their highest rating. And several times I have suggested they need a new "excellent" button! I am sure that many hosting companies can… Read Full Review

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“Fantastic customer service with very quick response time”

Written on: 19/05/2014 by Loopver (1 review written)

Heart internet are the best website service provider I have ever worked with. I have had reseller account with two other website service provider in the past and Heart stand out in all aspect that a customer will ever want. Their service is excellent and very reliable, and at competitive price. Any time I've had any question, and mostly not really due to any issue with their service, I've had a very quick and right response/answer. I really can't fault them at the moment. Keep it up, Heart… Read Full Review

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“Excellent customer support”

Written on: 16/05/2014 by RuddingPark (1 review written)

Great communication with Support when we advised that we would be deploying MS Updates requiring a reboot and wanted them to be on standby, just in case the server did not respond. No need to have worried, it did but Support were ready to assist if needed. Well done to Heart, the service which we expect from a partner but can alas can be missing from others. We made the right choice!… Read Full Review

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“Very helpful”

Written on: 16/05/2014 by Gianni8 (1 review written)

We received an error message in a presta shop template we are in the process of setting up asking for php field input values to be altered but did not know how to do this. We received a response with full instructions on how to resolve the issue which were clear & consise. The response time was excellent… Read Full Review

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“Great support”

Written on: 15/05/2014

I transferred my domain and website to Heart andhad a problem with my autoresponder after the move which was sending 'out of office' messages despite none being active on the account (an autoresponder was set up on my account when I transferred it but I had assumed I would be able to remove it as I always did). Fantastic, fast support from the team at Heart who identified and solved the problem very quickly. They had to delete all the email forwarding that was pointing to my new domain (I… Read Full Review

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“Excellent customer support”

Written on: 14/05/2014 by crVaughn1987 (1 review written)

Support from Heart Internet was excellent as always. I needed to make a tweak to the mail server setting and needed advice on which parameters to use. The information I needed was supplied within minutes and the problem solved. Couldn't have had better service… Read Full Review

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“Excellent all round”

Written on: 13/05/2014

I've been a loyal Heart Internet customer for many years. I started off with the purchase of a domain name and some home web hosting, I now have several home and business pro hosting accounts and a multitude of domain names all purchased through them. I've never considered looking elsewhere as their whole service offering is excellent and the customer service and support team are faultless, always quick to advise if I'm stuck with something. I've had to work with other service providers like… Read Full Review

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