Site Ground www.siteground.com Reviews
Latest Reviews
★★★★★
“Anton: Excellent Care Provider”
Written on: 09/05/2013
Anton like Krity is one the excellent care provider in SiteGroung. I love your custom and maners. Akeem CEO: Word-Works Nigeria (read more)
★★★★★
“siteground customer service is the best ever that I...”
Written on: 07/05/2013
siteground customer service is the best ever that I have seen thanks to their very professional customer services. (read more)
★★★★★
“Wow! Extremely fast response time. ”
Written on: 07/05/2013
Just wanted to say a big THANK YOU to the support guru that responded to and fixed my problem in less than 5 minutes!. Definitely great service:) Thanks again! (read more)
★☆☆☆☆
“Unethical billing practices”
Written on: 30/04/2013 by wumbriac (1 review written)
These guys get your credit card number and use all the tricks in the book to "autorenew" for things you didn't ask for. Be very wary, since they don't give much chance to decline. You sign up for one month for a low price, and then told you will "autorenew". What they didn't tell you is that they will autorenew you for 12 months, not one. Then in the middle of summer vacation they indicate that they will "automatically sign you up for premium services". I didn't ask for premium... (read more)
Wumbriac's Response to wumbriac's Review
Written on: 08/05/2013
Since this sounds a whole lot like "she said", "she said", I'll keep it brief. After reviewing my "autorenew" emails there was no mention of the autorenew period in them. Perhaps this was mentioned upon logging, in, or after following some other link from the email? It is possible. If SiteGround insists this information was in the email itself, that is fine. My warning still stands to read all the fine print very very carefully. Oh, and if you decide to cancel your hosting, they automatically cancel your DNS - no choice. Nice. Avoid these people!
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★★★★★
“SSL”
Written on: 20/03/2013
Brilliant advice and speedy application to move server and add SSL. Well done siteground. (read more)
★★★★★
“So amazing, I hadn't even asked for help yet.”
Written on: 15/03/2013
Completely automated and fixed before I even got the chance to ask for help. Great job! (read more)
★★★★☆
“Best, Kind, Polite”
Written on: 14/03/2013
providing good services, Very helpful, really give you value for the money. everyone should use the service (read more)
★★★★★
“Best customer service”
Written on: 12/03/2013 by Trider (1 review written)
I have used several web hosts over the years and I'm happy to say I landed with Site Ground as a referral from a friend. The customer service is the best, and although rarely do I have problems, online chatting resolves them 100% of the time. I like that I get the same person more than once. That tells me they have happy employees. They are always friendly and concerned about my complete satisfaction. They also have great offers and regular pricing is competitive. (read more)
★★★★★
“Excellent resources for newbie!”
Written on: 18/02/2013
Great chat support. Ralitsa gave me great resources to learn how the service works with Tiki Groupware. I intend to read up and come back as a customer. What got me to make contact was the site claim to have experience with the Tiki platform. Were it not for that, I may never have reached out. (read more)
★★★★★
“Great service”
Written on: 26/01/2013 by leongaro (1 review written)
I started to use SITEGROUND about a year ago, due to the availability of the free MAGENTO store. I, then, built my store and I am very satisfied with the level of service, overall costs to keep the site, free softwares availability and custonmer service. These guys are great! (read more)
See next 10 reviews
Showing 1 - 10 of 36 Reviews
★★★★★
“Siteground gives support on more issues than just hosting”
Written on: 18/11/2012 by fmlk4u (1 review written)
Hi had strange effects with hyperlinks not working on my bi-lingual website while entering the URL in the browser worked. The Siteground support guy gave some hints and after I made a user account for him, he fixed some links and explained about the problem solving. So not only about hosting issues, but also website related issues Siteground gives great support. They have specialists on Joomla, Wordpress, html, etc. etc. I am client of SiteGround since April this year and feel ashamed I... (read more)
★★★★★
“Love the detail included with trouble ticket responses!”
Written on: 14/11/2012
The Siteground tech team is top notch and if I have questions they always answer with a level of detail that completely answers my questions! During a recent email expansion I had tried to log into an account with the incorrect password and incorrect email server configuration. Within minutes of my ticket submission they reponded with a very detailed explanation of the issues and steps to fix...saved me time and anxiety. Their service is delivered fast with a total audit trail. A very... (read more)
★★★★★
“Get noticed on the major Search Engines”
Written on: 30/10/2012 by bosshawg (1 review written)
Unlike most Hosting sites, Siteground has video tutorials that cover anything you want to know about building a master piece website. Siteground works in sync with Attracta, between the two your website or blog will take right off the map. The support of either one of these amazing gems is like no other, very quick and reliable. How many hosting companies do you know that offer a years hosting for the price of one month that you can send to friends and family. I have used Siteground and... (read more)
★★★★★
“New Sales”
Written on: 12/10/2012 by Zorgon
Very friendly and helpful sales rep Answered all my questions in full (read more)
★★★★★
“Support Response - Excellent, Fast & Efficient!”
Written on: 19/05/2012
A quick thank you to all the support staff at Siteground. They are fast, friendly and efficient. I have never had a ticket go more than a few minutes without a response - even non-emergency issues. Thank you - you guys are greatly appreciated. (read more)
★★★★★
“Excellent, High Quality Service”
Written on: 11/05/2012
Great prices, prompt and effective technical support for the most part. Reliable, good selection of services and assistance. (read more)
★★★★★
“Exceptional Services ”
Written on: 07/05/2012 by INAOSSIEN
Having been working with Siteground for over 8 years i just need to say that has been a wonderful experience and would strongly recommend it. (read more)
★★★★★
“best webhosting service ever”
Written on: 05/05/2012 by sanjananb (1 review written)
Siteground...i love it...i purchased 1 year shared hosting account on 04th march 2012...then i use it 1 month and 5 days...then i switch it to their semi dedicated hosting 1 month trial period.and i use it till today(2012/05/05) then i want to go fot the unmanaged VPS provider..So i choosed myhosting.com(because the cheap price) Then i asked to get my remain 11 month money from siteground.... then they sent me this email Dear Sanjana, Thank you for contacting SiteGround Web Hosting... (read more)
★★★★☆
“Hosting with best customer care”
Written on: 05/05/2012 by vijayabalaji (1 review written)
I am using siteground for the past 1 year for hosting 2 of my websites. I Doesn't found any problems with them. And i want to tell that they respect their customers a lot and responds to me very soon whenever i post a ticket. Just want to share my thoughts. If you slightly increase your CPU Time Usage & Account Executions for the shared hosting, then it will be great. All the best for the siteground team. Keep rocking (read more)
★★★★★
“Great, fast tech support”
Written on: 02/05/2012 by BPICampus (1 review written)
I have found SiteGround to be remarkably responsive to my questions and problems, and very prompt in replying and helping. I've had other hosting providers, and nobody holds a candle to SiteGround. The only quibble I have is that every time I pay for a new service I get hit with an international transaction fee, as billing is from London. I wish that could be fixed. Other than that, no complaints at all. The folks at SiteGround are friendly and helpful, and I'm actually getting to know... (read more)
See next 10 reviews
Showing 11 - 20 of 36 Reviews
★★★★★
“Siteground is No.1 Hosting company. I believe their...”
Written on: 01/05/2012 by miqmoham (1 review written)
I am site ground customer for last three years and I am happy that I found Siteground. The company is truly trustworthy and the support they offer to me is spectular and outstanding. I got my all query and help resolved within a few minutes. They are truly a real support and real customer service provider, no other hosting company provide such customer service beleive me its true. When I was new and came accross internet marketing I tried many two three hosting service they give me hosting... (read more)
★★★★★
“Great Support Service”
Written on: 28/04/2012
For my account transfer from one account to another account, the support from siteground was un believable and of course I am delighted. Samantha (read more)
★★★★★
“Great service and features!”
Written on: 19/04/2012 by tigasuku (1 review written)
I manage and maintain several sites using SiteGround and have never considered changing. The service has always been top-notch and the addition of a huge library of web applications for single click installation has just improved an already great host. You can't go wrong! (read more)
★★★★★
“Customer Service was complete and beyond expectations”
Written on: 17/04/2012
I was having trouble with an advanced bit of PHP code on my site. I inquired with SiteGround to see if there was a problem with the server. A tech was able to lead me in the correct direction to resolve the issue with my site. I am very greatful for this. (read more)
★★★★★
“Very good Hosting supplier”
Written on: 17/04/2012 by jkastafiore (1 review written)
1 supplier of foreground with all the unlimited services and a really excellent assistance - unlimited traffic and data - 1 free domain name - 1 complete Cpanel - facility to install the best cms with a good choice - a fast and effective assistance - a perfect price (currently 9.95$ the year) Thank-you very much SiteGround (read more)
★★★★★
“WordPress Issues”
Written on: 14/04/2012
I wouldn't have been able to get my blog online if not for the SiteGround help team. They not only answered my questions quickly but also were able to see what my site needed and fix several issues I had no idea about. Thanks! (read more)
★★★★★
“Best Service Ever!”
Written on: 13/04/2012
SiteGround resolved our issue within 15 minutes. We had a problem with one of our major clients receiving our e-mails. It seemed that no sooner had I sent them a ticket it was responded to and resolved. We are extremely satisfied. (read more)
★★★★★
“Customer Service is AMAZING!!!”
Written on: 09/04/2012 by petegar
I have never experienced customer service like I do with Site Ground! They are knowledgable and amazing with how fast they respond. I have used many hosting providers, but Site Ground is the best out of all of them by far! (read more)
★☆☆☆☆
“Signed up with Site ground for a year, just for...”
Written on: 25/01/2011
Signed up with Site ground for a year, just for testing purposes. I didn't realise it included automatic renewal.
After 1 year, they automatically charged my credit card for another years hosting - at more than 10 times the price than the last year.
I tried to cancel the account. They said it was non-refundable. finally they agreed to downgrade my account to a 3 monthly payment and refund the extra 9 months hosting. But wanted to charge an extra $30 downgrade fee.
So far, I've still not...
(read more)
★★★★☆
“Have been Using SiteGround for a while - whilst in my...”
Written on: 22/09/2010
Have been Using SiteGround for a while - whilst in my experience they have not been "perfect", they were still better than 2 or more that I tried before.
Philip
(read more)
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Showing 21 - 30 of 36 Reviews
★☆☆☆☆
“used the free testing period and then canceled because...”
Written on: 13/09/2009
used the free testing period and then canceled because it wasn't what I needed. Site Ground sent me an email confirming the cancellation. Then, they proceeded to charge my credit card $130 for three months of a service that is supposed to cost $7.95/month. They are still refusing to reimburse the charge. (read more)
☆☆☆☆☆
“Sales person from Site Ground called to remind me to...”
Written on: 11/06/2009
Sales person from Site Ground called to remind me to renew. I was busy and distracted, so I just gave my card number and renewed for two years. Found out when I checked with my partner that we had already switched to a different host, so I immediately called to cancel. After repeated attempts I finally was able to get someone on the phone and cancel the service, but was told I could not get a refund. I have since been calling every number I can find for them and emailing repeatedly, but... (read more)
★★★★☆
“www.siteground.com has an awesome CPanel Support -...”
Written on: 06/03/2008
www.siteground.com has an awesome CPanel Support - they have pretty close to the latest and greatest. So far I've had zero down time and the speed of the servers has been more than acceptable!
I've seen a couple of poor reviews above I cant say I feel the same... because I got exactly what I wanted for exactly what I was expecting to pay. $6 a month for a great Joomla host. It's been all aces for me with the exception of this e-mail issue.
(read more)
☆☆☆☆☆
“After telling SiteGround "you're fired" after 1 hour...”
Written on: 05/07/2007 by Sordo Mudo (2 reviews written)
After telling SiteGround "you're fired" after 1 hour as a client, I found another hosting company.
When it came time to transfer my domain name to new company, from SiteGround, to my fury I found that SiteGround had locked my domain. Yep, they locked my own property, so I couldn't move it.
This resulted in more time wasting frustration to have said domain unlocked.
Very frustrating, definitely not recommended!
(read more)
☆☆☆☆☆
“”
Written on: 04/07/2007 by Sordo Mudo (2 reviews written)
Heck with these scammers! I'll just get a refund and be down the road. But SiteGround has one last surprise: the refund you THOUGHT you'd get... he went on a diet. The Big Fat Payment you made up front, he limped out of the SiteGround office wasted away, like a walking skeleton. After all the hidden charges were deducted, your refund was almost enough for an Ice Cream Cone. Without the Ice Cream. But it could have ended worse; as they tossed the chipped cone at your feet, they politely...
(read more)
☆☆☆☆☆
“SiteGround www.siteground.com has a good customer...”
Written on: 10/05/2007 by pincchietto (1 review written)
SiteGround www.siteground.com has a good customer service, you could not run any CMS because of restriction.
Anyway, a lot of negative reviews are erased at a glance from most of review sites
(read more)
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Siteground's Response to wumbriac's Review
Written on: 07/05/2013
Hello,
I have checked your case in detail. Please let me just add two clarifications - your account was indeed renewed for 12 months - this is the minimum renewal period in our system. We always inform our customers in at least two emails about the upcoming renewal and explicitly mention the 12 months period since accounts cannot be renewed for a shorter period and we understand that this information is very important for customers who initially purchase a 1 month hosting account.
Customers that do not wish to renew have the option to cancel the account or in case they overlook the emails and are billed, there is always the option to contact us so we can find a solution for the situation together.
Nevertheless, I am very sorry that our billing terms have caused you inconvenience during your summer vacation. I will make sure to forward your feedback to the person in charge.
Kindest Regards!
Marina
SiteGround.com