Friday night entertainment was good. Saturday however was abysmal, disorganised and unacceptable. The vocalist actually performed for 45 mins, leaving the audience bewildered and waiting for more. The bar staff appeared to be in a hurry to leave,collecting glasses and unable to provide even a bag of crisps after 10.20 pm.The reception level bar was closed by 10.20,leaving us no option but to retire to our room. We had anticipated a far more entertaining weekend than was provided.All in all a very disappointing end to what could have been a great weekend break.

Booked a Shearings Holiday at the Broadway Park Hotel IOW and paid £56 for an upgrade of room. On finding our room which was at the lowest point of the annex. It did not match the description of the web site. The bathroom needed attention as there was more sealant and rust around the taps. Asked at reception for another room to be told non available and our room was an upgrade. The upgrade was a bigger tv and access to an out side area which was in the woods and completely shaded and open to the public. The following morning there was no heating at all on that floor. Again asked reception who said they would get it fixed. This did not happen and on day two had to ask for a radiator for the room as we could not dry any towels due to lack of a heated towel rail and being in the shade had no sun. I would advise anyone not to ask for an upgrade as a waste of money The upside of the trip was the standard and service of food could not be faulted and the day trips worth while.

This was the fourth time travelling with Shearings and have not encountered any problems before. This holiday was a present for my husbands 60th birthday. The hotel is great and the staff are friendly. The food is fine although I personally didn't like the self service breakfast facilities. The trips were fairly interesting except Trago Mills which is just a huge shop and a waste of money to pay extra for. My suitcase arrived at our room on Monday badly damaged and I was told that a member of staff would come and see me but they didn't. On the Fri when we got out of the feeder coach it was damaged so badly I couldn't believe it! I was told by the coach driver to contact Shearings for a claim form but had an email saying that damage is quite rare and basically they wont pay for it. All I want is an apology from the person that did this.Other than that the holiday was lovely although we had no sleep due to a strange noise that happened all night for two nights which we never got to the bottom of.

We were on a 5 day holiday to see the Palaces in London. We were picked up by a feeder coach at 07.10 which then went on to to 4 other pickups and eventually arrive at the Corley services on M6 at 10am. We then had to wait an hour for the main coach, which went to Warwick services and we waited 3 HOURS for 2 more feeder coaches to meet up with us! We eventually arrived in London 2 hours later making a total of 9 hours travelling, we were shattered - surely this journey could be better organised as the A1 and M1 were very close to where we lived? Unfortunately it got worse when the driver told us we had to be on the coach every morning at 08.20 which meant getting up at 07.30 to have breakfast and get ready! This is not my idea of a Holiday and of course the Fina`le was a 10 hour journey home!!!

Just got back from a Shearings holiday to The Grand Hotel in Exmouth.The hotel was excellant,apart from the bar prices,and the trips were also very good.The only real down side was the time spent travelling to and from the resort.We left Norwich at 07.10 and arrived in Exmouth at 16.45, a total of 9 hours and 35 minutes!!Coming home was even worse, we left Exmouth at 08.45 and arrived in Norwich at 20.00,a total of 11 hours and 15 minutes!!

As driver like singe women.I find out after holiday he mess around with passengers,while he is away from home.He tell women he is singe but he has Partner at home. Bad experience I had. Shearings dont take serious about complain at all.Never trust drivers,put me off to use shearings again. Shearings policy should remind every driver on duty to respect women.Very disappointed my holiday.

Nice Hotel in a good location in Folkestone although rooms were clean and checked daily were in need of re-decorating and some repairs to windows Double Glazing blown and in Bathroom need new suits and for disabled/elderly no bath just a walk in shower would be better. Also very cold in dining room large windows Not Double glazed! Staff were very very helpful with everything nothing was too much trouble, All the Shearings Drivers were really helpful but we found leaving at 6.15 am to go to the interchange very trying especially as we were over 2 hours crawling on the M6. Then on our return arrived at the interchange at 3.30pm after leaving Folkestone at 8.30am but did not leave the services until 5pm and arrived back in Cleveleys at 7.30pm 11 hours travelling is far too long why we cannot be picked up nearer home on the main booked coach I don.t know or even at Blackpool Bus station.

Travelled from Brighton to Somerset,Shearings took us to a service point near Watford then a long wait to commence the second stage of our trip,repeat performance on the return trip,both journeys took over 9 hours Never again!!!!!!!!!!!!!!!!!

Our feedback is mainly regarding the coach trip itself Our outward journey we were sent a taxi to take five customers plus cases as our feeder coach from Stone to Corley which meant that we arrived there two and a half hours early Once there the lady luggage handler said to leave our cases there,One of the ladies in that group was from Canada which meant that security was utmost on her agenda but instead of the luggage handler bearing this in mind she was quite blatant saying that if she wore a nurses outfit she would be trusted I had to point out the ladies reasoning for her reluctance Our homebound journey really became frustrating after the start of our day was 5am all was going well until we boarded our feeder coach due to leave at 3_15 Eight drop offs is quite ridiculous and meant our journey did not end until 6-15

Just returned from a Shearings Holiday to Lake Garda stayed at Hotel Della Rosa Arcor the hotel was very clean rooms were large and roomy some members of staff were quite rude and the food was very disappointing it was continental breakfast nothing hot evening meal was 2 pasta dishes 1 meat and fish dish a vegetarian and fried potatoes one night and roast another there was no vegetables or fresh fruit it was the same choice daily will not be returning to this hotel the holiday itself all the trips out were fantastic we had 2 fantastic Shearings drivers kept us entertained on the coach they were very knowledgebly of the places we visited we will certainly book with Shearings in the future as we had some great holidays with them to say it was all inclusive very disappointed.

when i arrived in the burlington hotel in eastbourn i was given room 134 thats was i can only say was not fit for humans to sleep in the carpet was thred bare and the decor was blue wall paper if you could see through the dirt there was holes in the wall where cables came through the tv must have been 20 yrs old and so big the work top it was sitting on had broken the dresing table was all so broken so you could not use the draws below i wii not start in the so called bathroom i was ready to go back home.

Xmas break in Austria, Was very very long journey, had to request entertainment was put on screens as we were all always falling asleep, the window on the coach didn't help as they were so dark it made viewing quite dismal, this was the grand tourer coach. Hotel Schlosshotel Rosenegg Austria was nice but they couldn't cope with amount of people and xmas dinner was a big disappointment due to lack of staff and quality of food, the reps did the right thing they both walked out and left us to moan to ourselves. The trip was not worth the cost. and wouldn't recommend it. Also no tea and coffee making facilities in room IN THIS DAY AND AGE !!!

Firstly our hotel was changed then we were all sent the wrong iterninary when we asked for the correct iterniary the lady accused my husband of beingg rude on the phone he only asked for a correct one I sent various emails and they were very abrupt back finally the travel agent said they did not have the facilities to sent the correct details really cant they not write an email eventually after much fafing aboutn we were given compensation for the hotel change finally due to trafic we arrived late at the waterford hotel which was bizarre as we set of at 6.3o we were told to come down to dinner asap which we all did in the same clothes we had on which was disgusting as wed all been traveling all day my husband traied to grab the lugage of the porter who flately refused the nice staff lady proceeded to waffle on about the history of the hotel we were all sat there flabagasted why was she going on and on and not taking food order by 9.00 after sitting there about an hour with no explanation and staving we were told 10 people did not come down so we coud then give are orders so we eat boutn 10.oo the treacy hotel was lovely people food entertainment great but the food comes out seprate all the chiken meals fist then the port so you dont get to eat together the trips were good but again its breakfast at a set time no leeway and strait on coach and then on the last day we were told we were booked on the 7.3o ferry which totally runied the last night which was an overnight stay in dubin everyone was fuming to find out we had to get up early which defeats the object of an overnight stay also the hotel in dubin was great but once again we were told havve free tea/coffe I dont drinkbrews and just wanted to get to my room to changethen we ended up at warrington service station which is a job litttle seats like at school no tv bar or any sort of lounge area on the way in at 10.00 there was one sandwich left we were stuck there for two hours due to trafffice on m60 which is noones fault but were told we would have information between 5.5.30 why not tell us before and why not get better facilities like an airport lounge if people are hanging around for hours the saving grace was the coach drive was lovely and very helpful and both hotels/food entertainment were great but whats the need for the rush rush not alowing folk get change and then leaving them with no food we could have all got washed and changed rather than sit there in the same clothes wed been traveling in customer service is very very poor luckly we did have greace weather and the staff were very freindly and food was great also we had four free drinks vouchers per night but were not told they had to be used by 9.00 which is ridiculous when the bars are open until midnight one night my party had gone of watching a guiness demoand neary lost out on the vouchers and had to buy us drinks so as not to waste them

After retuning from a holiday in this hotel we were very disappointed with the standard of the hotel it was very tired and in need of a well over due up date and . The floor boards were very loose and creaky when any one walked around, the bedroom was small with stains on the valance sheet the bathroom was so small with no shelf to put any need toiletries on I think that Shearings need to conceder making a much need review of this hotel for their future holidays. The hotel staff w ere really pleasant and friendly as were the drivers throughout our stay with them. we were so disappointed with the hotel as we had taken family members with us on their first coach holiday they said they would have really think hard before booking another coach holiday.

just returned from lake como trip. hotel was great couldnt fault it. the places we visited bergamo como bellagio the shops were all closed between 12 30 and 3 30 i e when we were there. bernina railway trip was great but our driver from liverpool told us that the money for the optional trip HAD to be paid in euros 142 which we didnt have as i have been before and paid in sterling which all the other customers could do on the other shearings buses. also boarding the train was complete chaos with couples having to sit apart as there were not enough seats. also there were no shearing employees on the train hotel 9 out of 10 shearings drivers our bus 1 out of ten.

Just returned from a 4 night coach trip to Whitby. For the price we paid, £125 each, the value for money was fantastic! We had a large, warm, comfortable room, with a view overlooking the harbour. Travel booking and arrangements went smoothly as did the journey. The hotel staff, especially waiting staff were great and the food was really good and plentiful. But the holiday was RUINED by the incessant chatter of the driver, in spite of being asked by several travellers to cut it down. He repeated everything several times over, much of which we had no need to know, especially a great deal of stuff about himself, appalling and unfunny jokes and he even sang!! Some local knowledge is great but just because people have signed up for a coach holiday doesn`t mean the driver has to torment a captive audience with his puerile jokes and incesssant chatter, relayed to the back of the coach via a microphone which was far too loud, despite the fact that he was asked to turn the volume down. I bought earplugs! His driving etc, were perfectly ok, but if we want to listen to the puerile chatter of someone who obviously fancies himself as an entertainer, we will go to an amateur theatre! Shame - we have travelled with Shearings several times in the past, but never, never, again!

Our first impression of the hotel was very impressive, a lovely old building with loads of character - our room was ready to book into 20 mins early, the room/bathroom was really clean as was the bedding and towels. The waiting staff in the dining room were happy, friendly and efficient.a credit to thew Hotel. We appreciate it was late in the season - November but the weekend was sold to us as a Gala Weekend.How sad that it dint live up to its name!! Really disappointed with the standard of entertainment and the food was diabolical. Very small portions of over cooked vegetables!! On the gala night the choice of menu was "limited" as they had "run out" of some of the dishes on offer to the point that some guests ended up with a fish cake for a main meal!! We decided to pack and go home Sunday morning spoiling what was meant to be a well earned break.