Aspecto Reviews

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★★☆☆☆
2.5 / 5
39% of users recommend this
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Latest Reviews

★☆☆☆☆

“Online Payment Problems”

Written on: 24/12/2013 by Stevehessle (1 review written)

I tried to pay for a jacket, but their automated system claimed that the payment had been rejected, however after contacting my bank, I was told that the payment had been taken twice. Same thing happened to my son a couple of years ago. Don't trust this company with a bargepole. Either poor business systems or sharp practice. If you get the same problem, you can ask your bank to escalate, or involve Trading Standards… Read Full Review

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★★★★★

“Returned without a problem”

Written on: 16/05/2013 by nottsspur (1 review written)

I've seen a lot of bad comments on here regarding returns policy at Aspecto but my experience is compeltely the opposite. I bought some trousers paying on-line but did this in-store in Nottingam. The trousers were delivered in days and it turns out I'm fatter than expected so had to send them back which I did on Monday. A full refund was in my bank a/c today. Well done Aspecto… Read Full Review

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★☆☆☆☆

“Awful returns policy”

Written on: 08/04/2013 by Stuartpjames (1 review written)

Don't offer refuds..Possibly not unlawful, but very poor way of treating customer… Read Full Review

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★☆☆☆☆

“refunds”

Written on: 01/03/2013

wont refund or exchange a faulty product. do not buy from here… Read Full Review

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★☆☆☆☆

“unacceptable returns policy”

Written on: 19/11/2012 by lewis975 (1 review written)

I recently purchased a jacket in their Glasgow West Nile Street store, upon further consideration i decided to return it but was informed that they do not provide refunds. Prior to purchasing this jacket I was not informed by a member of staff that this policy was in existence and the only sign in the store to inform customers is a tiny sign situated on the till, that I was never in a position to see. I am extremely unhappy about this situation and never intend to spend money in one of their… Read Full Review

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Janepilks's Response to lewis975's Review

Written on: 05/12/2012

I am sorry you are unhappy with our store returns policy but we do clearly advertise that goods purchased in store can be returned for exchange or credit note within a specified time period.

All our stores offer changing rooms or seating, if you a buying footwear, so that goods customers can try the product prior to purchasing.

I am sorry you are unhappy with our store returns policy but it has been the same for past 26 years.

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★☆☆☆☆

“Not interested once they have your money”

Written on: 08/04/2012

Lovely gear and oh so friendly and helpful when they are selling a product if a little bit sniffy of anyone under 25 that is. Have a problem with a pair of Uggs that cost £170 and they are totally uninterested. Well we have lots of these sent back but its just wear and tear they say. In that case you should warn your customers before they spend their hard earned money or just stop selling poor quality stuff. Am now involving Trading Standards… Read Full Review

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★☆☆☆☆

“ wont refund my money even though i havent made a purchase”

Written on: 23/01/2012

i tried to order some ugg boots online didnt work so i tried again and same happened again. Then i find out they have taken money out my bank for two pairs and wont refund it and i wont be getting the item. the bank also confirms this and in my opinion this is shocking customer service… Read Full Review

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★☆☆☆☆

“Poor Refund Policy”

Written on: 30/12/2011

My boyfriend purchased a pair of UGG boots and a pair of UGG slippers in December for an Xmas present, asking for both in a size 8. When I opened the presents on Xmas morning I realised he'd been given a UK 8 in the boots, but a US 8 in the slippers (a UK 6). When trying to return the slippers for an exchange I was told they didn't stock the slippers in a size 8. The assistant said he remembered serving my boyfriend, and confirmed he'd asked for both in a size 8, but refused to offer a… Read Full Review

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★★★★★

“Great Product & Service - Spot On!”

Written on: 03/11/2011 by jonny5409 (1 review written)

I I used to visit the Manchester store at least once a month until I recently moved away. I started shopping online straight away with you as you had all the brands I was after and over the past couple of years the site has got better and better! The site is easy to navigate and even now has a cool Barbour Shop-in-shop feature. As a die-hard Aspecto follower, I wanted to say well done and to ask others to ignore some of the other reviews on here as my experience has always been top-notch both… Read Full Review

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★★★★★

“Very happy - will purchase again from aspecto”

Written on: 18/07/2011 by collettedpk (1 review written)

Ordered Y3 trainers on Friday - like previous review was nervous that wouldn't receive, but took the chance as the price was great - received trainers today Monday - great present for my boyfriend who is over the moon… Read Full Review

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★★★★☆

“After looking on this review site before ordering I...”

Written on: 08/04/2011 by CliveS (1 review written)

After looking on this review site before ordering I was a little worried about purchasing after seeing so many bad reviews. As the sale price was really good and the best around I decided to go ahead with my order. I even spoke to a very polite person at customer service regarding my delivery address being changed to my work address. The item arrived next day and very well packaged. Will be using again!… Read Full Review

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★☆☆☆☆

“If I could review this company without marking any...”

Written on: 11/02/2011

If I could review this company without marking any stars, I would......
I bought some jeans from the Nottingham branch of Aspecto. the jeans should have been a size 32 (as on the label inside). when I got home and tried them on they were too tight! Every other size 32 I've got fits ok.
Anyway, I took the jeans back to the shop and was met with the most objectional behaviour I have ever experienced. I was told by the staff that I had worn the jeans and even washed them as they smelt clean… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY!!! ”

Written on: 02/02/2011

DO NOT USE THIS COMPANY!!!

As previous reviewers I bought 2 items (shoes and jeans) and received a confirmation email. then 5 days later I got an email saying that one of the shoes had been in the shop window and had faded and they could not find the jeans due to a stock discepancy, so they were returning my money.

What a load of B***s**t !

As others here report they are selling goods they either do not have or is damaged stock.

To my mind they are an unreliable, untrustworthy… Read Full Review

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★☆☆☆☆

“Order taken but item advertised on their website was...”

Written on: 11/01/2011

Order taken but item advertised on their website was not actually available.

Waste of time

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★☆☆☆☆

“Bought the North Face Jacket on 27/12/2011 for £200...”

Written on: 06/01/2011

Bought the North Face Jacket on 27/12/2011 for £200 and got confirmation on my email that everything is fine and item is going to be posted.1 week later due to the fact that only way to communicate with them is via email, i wrote one asking what is going on, and when my item is going to be posted? Got reply after 3 days later saying that my money been credited back to my account and no item will be posted. I am very disappointed. Would not recommend to anyone… Read Full Review

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★☆☆☆☆

“Their online shop only accepts returns if done within...”

Written on: 09/09/2010 by simoncassin (1 review written)

Their online shop only accepts returns if done within 14 days. I wanted to return after 23 days but was refused… Read Full Review

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Jane Pilkington's Response to simoncassin's Review

Written on: 22/10/2010

Many of the online stores I use only allow 7 days for a return for refund/exchange so 14 days is pretty generous!
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★☆☆☆☆

“My sun purchased a pair of jeans from their Nottingham...”

Written on: 03/07/2010 by Brox69 (1 review written)

My sun purchased a pair of jeans from their Nottingham shop out of money he received for his 16th birthday but after a couple of weeks a loop of stitching had started to come away on the back of the jeans. My wife took them back to the Nottingham shop but they decided that the damage was not down to the manufacturers and refused to exchange them for a new pair. After my wife contacting one of the directors in Manchester he said he would take a look at the jeans. The jeans were then sent to the… Read Full Review

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★★★★★

“If your looking for the best deal going on sports...”

Written on: 03/03/2010 by redmoss (2 reviews written)

If your looking for the best deal going on sports clothing this is the shop your looking for.

My search for Terra Planna shoes on Google shoping search led me to aspecto, anywhere els your looking at a price of at least £80 + delivery, on aspecto I payed only £46 inc del, there was a small clerical error on my order that left me feeling a little apprehensive of aspecto at first, but the after sales service was excellent,
they where helpful and friendly refunding the full price of delivery… Read Full Review

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★☆☆☆☆

“bought Y3 trainers online, 4 weeks later nothing has...”

Written on: 27/01/2010

bought Y3 trainers online, 4 weeks later nothing has arrived. keep getting vague promises on the phone. in the middle of arranging a refund and will not use them again.
Hopeless after sales service - just not interested… Read Full Review

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★★★★★

“Great, service. Great website layout. I would recomend...”

Written on: 03/01/2010

Great, service. Great website layout. I would recomend to my friends and i would buy from the site again.
I bought Y3 trainers which arre hard to come by… Read Full Review

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