Barclays Telephone Banking Reviews

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Barclays Telephone Banking
2.6 stars
Average rating for this product is: 2.6 out of 5

From 0 ratings and 6 reviews

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LenderAccountDescriptionInterestAEROverdraft  
Overdraft RateOverdraft Limit
Alliance & LeicesterPremier Direct AccountEarn a great rate of 6% AER (fixed for one year) on balances up to £2,500.Monthly6.00%0.00%£2,000.00
Alliance & LeicesterPremier CurrentEnjoy benefits such as, free annual European travel insurance plus receive a share of £50 when you recommend a friend.Monthly0.50%0.00%£2,000.00
NatwestNatwest Advantage Gold AccountEnjoy benefits worth up to £704 for just £12.95 a month. Including Mobile phone cover, Travel Insurance and even tailored rates on other Natwest products.Monthly0.25%18.49%n/a

Average Ratings for Barclays Telephone Banking

  • Customer Service2 stars
  • Overall rating2.6 stars

6 Reviews For Barclays Telephone Banking

  • Guest 27th Jul 2009

    Reviewer rating: 1 stars


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    I am currently waiting for the Barclays telephone banking service representative. This is the so-called 'premier' account!

    The phone time indicates 48 minutes spent waiting. Unfortunately I cannot hang up as have to make an urgent payment.

    This definitely warrants a change of account.

    Be warned, this is a seriously insulting level of "service".

  • Guest 30th Jul 2008

    Reviewer rating: 1.5 stars


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    No idea of where you are in the queue when you call Barclays Telephone Banking. Spent ages (1/2 hour) waiting and had to give up. It is very difficult understanding the person on the end of the phone. Phone call quality is very bad.
    Thinking of changing bank to one that has a better call center.

  • Guest 19th Mar 2008

    Reviewer rating: 4.5 stars


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    just make sure that you only divulge the 2 digits when you call Barclays Telephone Bankingnot when they call you as I have had fraud happen when I got called at home and divulged 2 digits.

  • Guest 16th Mar 2008

    Reviewer rating: 0 stars


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    Barclays Telephone Banking is absolutely clueless and unable to even find my account despite being a customer for over 15 years and having to repeat all my details several times over. Considering changing banks to someone who doesn't consider cheap labour a service.

  • robbo1979 Rank: Corporal 18th Oct 2006

    Reviewer rating: 4.5 stars


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    Value for money has to be high because Barclays Telephone Banking is FREE!!

    Service was good, and they can do most things over the phone for you. It is generally pot luck whether you can understand your customer service person, but generally they're OK.

  • jlearner Rank: Lance Corporal 16th Jan 2004

    Reviewer rating: 4 stars


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    I've been using Barclays telephone banking for about 5 years now and find it excellent. You are given a card with your membership number on it and then are sent a passcode and when you call you have to put in your number and then 2 of the 5 numbers they ask for of your passcode. Then you can choose to get a current balance on your current account, pay a bill, transfer money or for any other banking enquiries you might have you can speak to a real person. They are always very polite and answer wi ...