written by on 08/01/2018
Had a great experience dealing with this company. I contacted to say I was having a problem with the size of one of the items I purchased and was told that a replacement would be sent out and that I could keep the item in question to do whatever I chose with ( I donated it to a charity shop). The items I purchased were of excellent value and I will definitely be shopping with this company again. I would recommend them to anyone wishing to purchase home furnishings.
written by 1982Rooney on 22/01/2017
We had great service even though we and Facrory2U were let down by the third party delivery company. Factory2U did everything they could to put it right and get our suitcases to us before we went on holiday. Would recommend them and would use the again.
written by Melton245 on 29/11/2016
"Jersey Fitted Sheets 100% Cotton King Size Pack Set of 10 Cheap Bulk Buy Bedding" Every sheet was damaged, there are holes in them, they are stained and have other dirty marks on them. Absolute rubbish! I do not know how they have the audacity to even sell such poor quality items. 10 cheap sheets not fit for purpose. Do not waste your money.
written by KadynStevens on 16/09/2016
Very helpful. Fast delivery. Quality product. Would buy from them again. Highly recommeded
written by sallybobs on 15/09/2016
just bought 2 12"" deep fitted sheets for my bed. Absolute bliss!!! No more of the dreaded pinging of the bedding during the night as regular fitted sheets are nowhere deep enough for my matress. FANTASTIC 111 HIGHLY RECOMMEND. Best thing ive bought in a long time. Delivery excellent. Quality excellent and price excellent. Thankyou. Thankyou Factoru"u A very very happy customer.
written by YosefCooke on 05/11/2015
The Hungarian goose down duvet 10.5 tog I bought was the best out of 4 different companies I bought from and returned.Keeping this one is a real good find.The quality is outstanding compared to all the others.Well done house of emily and Factory2u for your keen prices!
written by QuinnBaird492 on 07/01/2015
This is the second memory foam topper I got 3 inch one for the main bedroom & bought a 2 inch for the spare room and I can say they are fantastic they are so comfortable my beds are both firm but the toppers make them nice & soft. The best thing is when you order any thing it is delivered within 24 hours which is amazing & the postage is free, I can highly recommend this company.
written by normanLinux on 24/01/2014
Placed an order with delivery promised for up to 4 days. No problem. Informed that goods despatched and would be with me on 3rd day (via FedEx) About 12 on 3rd day I enquired if they Factory2U could give me a tracking number so that I could check out the delivery status. Within minutes I had an email from FedEx with the details. Order arrived a little after 2pm, well packaged, exactly as described. The best part of dealing with Factory2u though, was the fantastically helpful staff when I called them.
written by maggie.jul on 20/01/2014
The Factory2u.company responded rapidly to correct a mistake on the size of sheet I had ordered. The deep fitted sheet I ordered did not match up to the size stated on the package. After notifying them by e-mail they quickly responded and supplied the correct depth sheet. Extra care was taken by the company ,measuring the depth of the sheet before dispatching it to me. I am delighted with the replacement sheet as it fits the mattress perfectly. The response was quick and efficient.
written by De88ie_m on 14/01/2014
I purchased a Hungarian duvet from this company and the duvet was fine at first but I have now had the duvet over a year and half of the duvet is just flat. When I hold it up to the light there is hardly any filling at all and hardly even covers half of the stitched pockets. I paid a lot of money for this duvet approx £150 as it should last many years but I can't use the duvet. It was meant to be 13.5 tog but because of the filling the duvet is flat and cold. I have filled out 2 contact forms and have had no contact from the company, there customer service is appalling. Never again would I purchase anything from them as I feel they are selling faulty goods with no quality, the items are just cheap made. They say they are honest and trustworthy but this is lie.
written by on 08/11/2011
Our flanellette sheets are so thin they will fall apart any day now. I have tried contacting them and get no response. Fraudulent and unethical in the extreme. £35 wasted.
written by on 10/05/2011
The duvet I received is very poor quality and all the filling is constantly coming out - I have tried numerous times to send emails via their website ,ring etc with no response. Think twice before you order any bedding from factory 2 u .
written by on 21/03/2011
after several months one of the sheets developed a hole where the cotton was so thin. As the sheets were ordered through Amazon I contacted factory 2u twice through the Amazon website for instructions regarding a replacement but got no reply.
i then emailed factory2u direct through their website but have got no reply.
Whilst the original order was handled well the after sales assistance, as so often is the case, is non existent and i would advise caution for anyone buying items from this outlet if they want quality after sales service
written by on 17/02/2011
The sheets arrived within a couple of days. At first I was dubious because the packaging was torn.
I also was worried because it said warm wash only. I need not not have worried as they washed fine at 40 degrees.
So after washing and putting the sheets on the bed, I have to say that they are lovely, silky to the touch and the deep fitted bottom sheet fitted perfectly.
I am very pleased with them and think they are very good value, indeed I could not find sheets of that quality (400 TC) anywhere else on the net for anywhere near that price. Good value.
written by on 23/10/2010
Had the Fully Lined 90" x 90" Jacquard Curtains fuly satisfied with the product and service. I would recommend. Slight issue with website but think that was to do with the browser I was using.
written by abdulsamad on 30/10/2009
Factory2u, great items at a cheap price. hungarian duvet 4 seasons. would buy from them again. also offerd a 10% discount
written by on 23/01/2009
3" mattress topper from Factory2u was very good. and cheap from other stores. good customer service
would buy again from them. www.factory2u.co.uk has fast delivery. quick delivery. Cheap.
written by martin davies on 16/02/2008
Item packaged very well. Received super fast.
Excellent service quality very good, would not hesitate to use them again.
written by Nadines on 31/12/2007
I received excellent customer service from Factory2u. The fishing chairs were nice and sturdy, and the melamine sets were good as well. Delivery was in 2 days. Would recommend. Also got free delivery as my order was over £100.
written by Kate Hughes on 25/11/2007
I got some great quality Egyptian cotton towels from Factory2u, that had the official seal from Egypt, and I could tell the difference. They didn't have a huge variety of colours at the time, but I think that's changed now.
Good service, quick delivery, but above all the quality & the value of the towels were top notch.
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