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| Customer service | 2.3/10   |
|---|---|
| Value for Money | 2.5/10 |
| Overall rating | 1.8/10 |
Full review by
twoodsun
on 24th Jan 2008
User Rating : 10
Respect :
0
I have had many cards over the years and this one tops them all! I have had no hassles, no errors no apr jump....just wonderful. Great customer service, fast response online and over the phone.
twoodsun's review and ratings | 36 words
Review by
tiap
on 20th Jan 2008
User Rating : 0
Respect :
0
Had this account since 1980 and they closed it for inactivity of 6 months.
Will just use other cards, their loss.
tiap's full review | 29 words
Review by
Guest.
on 15th Dec 2007
User Rating : 1
Respect :
0
I would definitely not recommend this company.
Guest.'s full review | 27 words
Review by
jtrax
on 15th Mar 2007
User Rating : 0
Respect :
0
I called Direct Merchants Bank to pay off an amount on my credit card. The representative, the automated system and the web site all showed the same amount. When I called, I told the CSR that I wanted the full amount to be paid off, and I wanted to make sure I was paying the entire amount so I wouldn't get any additional bills for finance charges. I went online while I was speaking to them and paid what I thought was the total amount due. Yesterday, I got a bill for the finance charge. When I ca ...
jtrax's full review | 636 words
Review by
tiger8888
on 24th Feb 2007
User Rating : 0
Respect :
0
If you absolutely must remain a customer of theirs, watch that rate carefully every month.
You'd probably save money and certainly save a great deal of your time if you stop reinforcing their bad behavior and just close the account altogether.
You'll save hundreds a year just moving any balance you have to just about any other credit card.
I will show Direct Merchants Bank who is boss and shut down my account.
tiger8888's full review | 201 words
Review by
bweiler435
on 20th Feb 2007
User Rating : 0
Respect :
0
I have to call Direct Merchants Bank every month to contest APR increases. Last time they simply said no. I was a customer for 7 years, and with no explanation, they raised my rate to 26.9% for purchases and 29.99% for cash. I checked my credit rating and it was better than when I took out the card. The only thing that I could see that changed, is that I was carrying a balance. When I first called, they said "why are you angry. It's industry standard practice?"
bweiler435's full review | 95 words
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