Direct Merchants Bank Credit Card Reviews

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★☆☆☆☆
0.9 / 5
From 6 reviews
17% of users recommend this

  • Customer service

  • Value For Money

Latest Reviews

twoodsun

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★★★★★

Written on: 24/01/2008

“I have had many cards over the years and this one tops...”

I have had many cards over the years and this one tops them all! I have had no hassles, no errors no apr jump....just wonderful. Great customer service, fast response online and over the phone....

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tiap

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☆☆☆☆☆

Written on: 20/01/2008

“Had this account since 1980 and they closed it for...”

Had this account since 1980 and they closed it for inactivity of 6 months. Will just use other cards, their loss....

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★☆☆☆☆

Written on: 15/12/2007

“I would definitely not recommend this company.”

I would definitely not recommend this company....

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jtrax

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☆☆☆☆☆

Written on: 15/03/2007

“I called Direct Merchants Bank to pay off an amount on...”

I called Direct Merchants Bank to pay off an amount on my credit card. The representative, the automated system and the web site all showed the same amount. When I called, I told the CSR that I wanted the full amount to be paid off, and I wanted to make sure I was paying the entire amount so I wouldn't get any additional bills for finance charges. I went online while I was speaking to them and paid what I thought was the total amount due. Yesterday, I got a bill for the finance charge. When I called...

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tiger8888

Reviews written: 1

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☆☆☆☆☆

Written on: 24/02/2007

“If you absolutely must remain a customer of theirs,...”

If you absolutely must remain a customer of theirs, watch that rate carefully every month. You'd probably save money and certainly save a great deal of your time if you stop reinforcing their bad behavior and just close the account altogether. You'll save hundreds a year just moving any balance you have to just about any other credit card. I will show Direct Merchants Bank who is boss and shut down my account....

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bweiler435

Reviews written: 1

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☆☆☆☆☆

Written on: 20/02/2007

“I have to call Direct Merchants Bank every month to...”

I have to call Direct Merchants Bank every month to contest APR increases. Last time they simply said no. I was a customer for 7 years, and with no explanation, they raised my rate to 26.9% for purchases and 29.99% for cash. I checked my credit rating and it was better than when I took out the card. The only thing that I could see that changed, is that I was carrying a balance. When I first called, they said "why are you angry. It's industry standard practice?"...

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