Barclays Online Banking Reviews - www.barclays.co.uk

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★☆☆☆☆
1.3 / 5
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Barclays Online Banking www.barclays.co.uk
Barclays Online Banking www.barclays.co.uk
Barclays Online Banking www.barclays.co.uk

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Latest Reviews

★☆☆☆☆

“Barclays Online Banking”

Written on: 24/10/2014 by Annalise239 (1 review written)

The most absolute worst online banking interface I have ever had the misfortune to come across. Stay away from this site at all costs!… Read Full Review

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★★★★☆

“reliable and easy to use”

Written on: 08/09/2014 by Frida249 (1 review written)

cant see why everyone is complaining, i have used there site since its first incarnation and have always found it really easy. The PIN sentry is a drag but hey, what price security. paying bills, transferring money and setting up new savings accounts, dead easy. all you haters need a course in basic computing… Read Full Review

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★☆☆☆☆

“DONT BOTHER”

Written on: 01/09/2014

trying to navigate this online system is a joke, log you out all the time, very hard site, had to end up phoning to make a transaction and was kept on the phone for hour and half in a queue, disgusting, am withdrawing all money in account and shall go elsewhere, this account was transferred over from ing direct, this is the worst online banking system i have used.barclays you need to get your act together… Read Full Review

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★☆☆☆☆

“Worse bank ever”

Written on: 31/08/2014 by Medina1971 (1 review written)

Been with this bank for all of 1 month after transferring from ING. Absolutely appalling! The transfer included 5+ letters , 2 pins, car reader, authentication card and a membership number. Online banking totally confusing to use. Tonight I accidntally locked my pin.. not suprising number of activities just to logon. So far I have phone there help line 3 times, had a contact centre lady I could not understand, been passed twice and cut off twice... an told I need to go to a branch!… Read Full Review

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★☆☆☆☆

“ING customer transferred to Barclays”

Written on: 30/07/2014 by 2West (1 review written)

Our old ING account was transferred to a Barclays online account. We were signed up to telephone banking so have a pin for this. For the actual account we have a pin plus a card and card reader. The link we had between ING to a NatWest account has been deleted so I had to set this up again, this was very complicated. Whole process is a complete mess so I will now be closing this account and moving to one which is simpler and faster to operate… Read Full Review

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Cantata's Comment

Written on: 11/08/2014

Totally agree and we will be doing the same. We got into difficulties accessing the account to start with and tried their helpline. Hopeless - waited at least 20 minutes to speak to a human being on each occasion, and the help centre is evidently somewhere out of UK where English is not spoken clearly. Awful service, really, and we'll be off.

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★☆☆☆☆

“Run a business couldnt run a bath”

Written on: 27/05/2014

No wonder the banking industry is in a mess if this is anything to go by. Asked for a deposit account, went in branch, seemed efficient enough, except they forgot to actually do anything with my paperwork, went in again and an English lady sorted it out. 2 days later tried Internet banking, needed a debit card to register for Internet banking, havent got one its a deposit account - doh!!! talked to the (un)helpdesk in India, - no use, said I had to open a current account too (which was possibly… Read Full Review

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★☆☆☆☆

“Worst online banking ever”

Written on: 22/05/2014 by plewis00 (3 reviews written)

I seriously start to wonder how a massive corporation like Barclays can let such a ridiculously poor online banking system loose on the unsuspecting public and businesses. Why are the people who wrote this rubbish even in jobs?! There's a lot of items that when you submit or try to authenticate using PINSentry you get thrown back to the homescreen or forcibly logged out. I have told Barclays this many times and even have emails admitting it, yet 3 months later the problems are still there! I… Read Full Review

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★☆☆☆☆

“Terrible online system”

Written on: 17/05/2014 by Lilah298 (1 review written)

Would not accept new payee. Very slow. Some required fields would not accept any input. Those that would seemed to have huge delay between typing the letter and it appearing in the field. Not fit for purpose. Rubbish compared with their competitors. Avoid… Read Full Review

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★☆☆☆☆

“barclays plc is the worst company in the world.”

Written on: 27/03/2014

barclays plc is the worst company in the world. my money in my barclays bank account was stolen by a fraudster which has resulted in my barclays bank acc. being frozen. 9 days later, i still cant access my money and have not been reimbursed with the money that was stolen. and barclays staff have been no help at all. today i noticed that Barclaycard have charged me £1 interest which took me 33p over my credit limit and now ive also got to pay a £12 charge!! talk about being kicked in the… Read Full Review

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★☆☆☆☆

“Try to log in !”

Written on: 06/03/2014 by CalebStanton (1 review written)

Web site always has issues with me logging in. Asks so many questions then stops working or says I need to go to my branch to sort a problem out. Branch cannot see any problem and when they called the help desk in India the help line person hung up on them. The branch did persist and after 3/4 hour got no where. If Baclays personnel in branches have problems with the call centre there is no hope for the rest of us… Read Full Review

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Rhian85's Comment

Written on: 17/03/2014

Barclays online banking is always REALLY stressful to anything on, that's if you can get on to it in the first place! Constantly says is down or having work done to it. Today I have done an 'online chat session' and 3 phone calls to India, where twice the buggers hung up on me after 12minutes! Is this the cut of point for making money on something as its costing me money via mobile recalling them! Worst thing is they never sorted out my problem with a blocked pin (they said it wasn't bloked) and asked if they could help with anything else! On site in the branches they are great but online, total waste of time online and via phone though.

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★☆☆☆☆

“Useless at rectifying Major issues”

Written on: 24/02/2014

I was trying to get my wife to pay her monthly bills etc. using our online account . I magine my surprise when I went to show her the system and found it will not accept a new Payee . After ages of fruitless time wasted on their Premium rate support number / Discussion via their Talk support , who gave up & asked me to ring Telephone Support ( Premium Line ) / and also Email support , which is on going without much luck to date . PC From Staffordshire… Read Full Review

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★☆☆☆☆

“Locked out of access and no 24x7 support?”

Written on: 08/11/2013

The support is only 8am-8pm Eastern time. I don't remember any other global banks without 24x7 telphone support. Forget about Barclays. period… Read Full Review

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★☆☆☆☆

“constant sh1t”

Written on: 02/11/2013

they keep going down and constantly having problems. as of today 31/10/13 I needed to take money out to get back home, however due to this problem with the bank going on MELTDOWN I'm afraid I had no way of getting home. So having to walk 2 hours to home on a main road wasn't the best of plans. espesh when it's 3 in the morning. I say to anyone, don't go for barclays it's sh1t. so many problems and when the WHOLE bank is shut down and you can't get money out.. it's a problem… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 23/10/2013

sick of constant problems and worst of all online services i use. Time to change bank… Read Full Review

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★☆☆☆☆

“Awful navigating using and reports”

Written on: 19/10/2013

HSBC is much easier the complex template and authorise options to be avoided… Read Full Review

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★★★★☆

“Good, reliable service”

Written on: 25/09/2013

I've used Barclays Online Banking for several years - since it has been available. It is extremely reliable, generally well-designed and easy to navigate. It is far better than other similar sites I have used. Some of the negative reviews here seem to relate to Barclaycard so are not relevant. Other negative comments are the result of changes to the site - such changes will always cause frustration to some extent, particularly to those who are a little impatient or find it difficult using a… Read Full Review

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★☆☆☆☆

“RUBBISH ONLINE ACCOUNT”

Written on: 10/09/2013 by dwele (1 review written)

THEY CANNOT EVEN SHOW REAL TIME TRANSCATIONS HAPPENING ON THE ACCOUNT AND YOU HAVE TO WAIT A GIZILLION YEARS JUST FOR A TRANSACTION TO SHOW UP ON THE ACCOUNT?? ALSO MONEY YOU PAY TO PAYEES DOESNT SEEM TO GET TO THE PAYEE IN TIME YET THEY USE FASTER PAYMENTS/?? DIABOLICAL, EVEN THE MOST COMPLAINED ABOUT SANTANDER STILL HAVE A MUCH MUCH BETTER ONLINE SERVICE. PINSENTRY PINGIT YOU CAN GO FLIP IT!!… Read Full Review

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★☆☆☆☆

“english dumping customers probs2Indian "customer don't...”

Written on: 01/09/2013

I got trhu useless web chats and called them for 20 minutes because of their 300 security systems login users have to remember while Barclays can have data loss or hack whenever they want. Indians don't get my spelling and say at the 20th minutes call that they cannot proceed because I "felled to pluf madentity". They eventually send security codes by post which is impossible to accept since online banking is the main reason why people may not be home or away from the bank, if I need "to show… Read Full Review

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★☆☆☆☆

“Call center down and mobile app down”

Written on: 29/08/2013

Mobile app update killed the app, wont allow me to log in .. attempting to resolve with call centre "sorry please try later our systems are down" so far for 24 hours ..... (app has been unusable for 4 days now)… Read Full Review

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★☆☆☆☆

“diabolical”

Written on: 23/08/2013

absolutely diabolical you cant do anything thing with it asking you 101 different questions, I reckon a three year old with a crayon could design a better and more efficient website… Read Full Review

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Elaineew's Comment

Written on: 03/09/2013

Absolutely agree, it is so complicated and everything on the screen is so small.

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