Barclays Online Banking www.barclays.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Premium rate calls but no help at all!”
Written on: 31/05/2013
I have somehow managed to lock myself out twice. I am reasonably competent user and I suspect the system dropped. Having spent approx thirty minutes on the premium rate phone line she was unable to understand the difference between two accounts or to find the information I needed. (I wanted her to confirm certain payments into an account.) She became very confused and apparently hung up on me. When I rang back and asked to speak to a supervisor I got nothing but prevarication from Mumta. I... (read more)
★☆☆☆☆
“Where the helll is my balance?? AND STATEMENT??”
Written on: 10/05/2013
This website is terrible. I just went there cause I was told it is all so EASY there. I can not find my current balance anywhere. The same with a detailed statement. If I click on statement, it say "you chose online statement" Ahh good! Now what the hell do I have on my account??? So far Barclays has been the biggest nightmare. 4 months until I've received my bank card after singing up. (read more)
★☆☆☆☆
“Payee details lost again - known problem still not solved”
Written on: 07/05/2013
We have been business banking with Barclays for years. They went through a phase of 'losing' payees randomly, which seemed to solve itself. Now it's started again. I've just gone to pay a supplier and for the third time in as many weeks, their bank details have disappeared and they are no longer a saved payee. Because it is a large amount, Barclays will sit on the payment for 'security reasons' because this is a 'new' payee. So the payment will not go today, and we are late. This happened... (read more)
★☆☆☆☆
“ing now barclays direct - dire”
Written on: 19/04/2013
Right hand does not know what left hand is doing! Wated to transfer to a new ISA for this tax year 50 min of being passed from person to person sent to a local branch then told to go home as i needed an appointment. In the end 3 hours got me no-where so I went elsewhere. Go elsewhere!! (read more)
★☆☆☆☆
“Barclays take over of ING Direct”
Written on: 08/04/2013 by Jolypat (1 review written)
Ever since the take over of ING Direct by Barclays what was once an excellent service has gone from bad to worse. Where as before you could transfer monies and it would take a matter of minutes it now takes days. The only reason that I do not pull out my money now and move is that I would loose my lump sum interest at the end of 12 months. Be sure though that when that time comes I will be gone and it will not be to Barclays!! (read more)
★☆☆☆☆
“where has my payee list gone?”
Written on: 04/04/2013 by rajarex
I went to pay my barclaycard bill using online banking as I have done for 5 years or more and my payee list has disappeared! After 50 mins on the phone I was able to talk to someone in the UK and they promised it would be OK in an hour or so. 8 hours later and it is still missing! I can't believe how badly Barclays customer care is. Is there anybody in Barclays that will accept responsibility and sort it out? I'm not holding my breath!! (read more)
★☆☆☆☆
“The worst bank EVER!”
Written on: 03/04/2013 by Alisdair73
I have been with Barclays for years - we are a large business - what happens - at least once every 2 months my card gets blocked with suspected fraud - guess what the fraud is because of usual transactions to my usual suppliers! Every time I phone up I give my security details and every time I fail first time despite these details being correct - 2nd time I pass. But every time this takes almost 2 hours to sort out - any recompense - no!! Complaint - you are joking - on three occasions I... (read more)
★☆☆☆☆
“Barclays banking”
Written on: 01/04/2013
Three reasons for not using Barclays: 1. a disreputable organisation, judged by any standard you wish to apply. 2. Their website crashes Mac OSX Lion. 3. Even when you request to close accounts, they quietly keep them open, so as not to affect their stats and hide the fact that people are leaving them in droves. (read more)
★☆☆☆☆
“Telephone Banking”
Written on: 28/03/2013
This evening (10.30pm) I realised that I must put in place my new Council Tax Direct Debit. I rang the required number offered by Barclays. It took them 15 minutes to answer my call. My instructions were simple: please update my existing Direct Debit for 2013-2014. All of teh Codes remain the same just the numbers for each month will change. The call centre operative did not even know what a Council Tax obligation was! Then following a frustrating 20 minutes of confused and muddled responses... (read more)
★☆☆☆☆
“Customer service Telephone banking”
Written on: 28/03/2013
Over an hour on hold, this is so very poor, I wanted to transfer a large ISA to them, if this is the way you are treated trying to transfer in, what chance have you getting money out. Shocking!!!!! (read more)
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Showing 1 - 10 of 282 Reviews
★☆☆☆☆
“WORST CUSTOMER SERVICE EXPERIENCE EVER”
Written on: 26/03/2013
I am offended by my experience with Barclays. There stytem processed my payment THREE TIMES. and when I called they claimed they couldn't fix it for 7-10 days. They distoyed my checking acount! and won't do anything to help. We will be canceleing the card and NEVER EVER recommending them (read more)
★☆☆☆☆
“Use another bank”
Written on: 18/03/2013
System problems forced several call backs related to openning a joint account. Finally was told open single account for now and fix later. The web application process had many little user silly hiccups and the calls took an hour to answer. Finally cut bait and will try another online bank. Amex experience was very good but i have maxed out my FDIC protection level. (read more)
★☆☆☆☆
“Work here there and know how much of a shambles it is”
Written on: 18/03/2013
Work here there and know how much of a shambles it is (read more)
★☆☆☆☆
“Security makes this totally unusable”
Written on: 13/03/2013
I have a current account and barclaycard and across these I have something like 9 different usernames, pins, and passwords I'm expected to remember to use online banking. It's impossible, totally. If you're not chained to your PIN sentry device, forget it. Planning to travel? Make sure you can afford to call back to the uk for telephone banking because that's all you'll be able to use. (read more)
★☆☆☆☆
“Access”
Written on: 12/03/2013
Great rates, but try to get service without getting time out. (read more)
★☆☆☆☆
“Terrible”
Written on: 12/03/2013
I have had several bank accounts over the years and Barclays online & telephone banking services have to be the worst! The contact numbers on the website are incorrect and I cant get online to check my account! (read more)
★★★☆☆
“Growing pains - should review policies & web-site function”
Written on: 09/03/2013
I was looking for a bank to replace my current bank and found the Barclay Online Banking service to be just what I was looking for. The account opening was fairly easy and straight forward. I was able to do 100% of what I was expecting and it seemed like the bank for me. However, 2 issues came up - after the fact. I did not do the proper research when I openned the account. Apparently, unlike 95% of the online banks out there, Barclays will HOLD any of the electronic funds for 5... (read more)
★☆☆☆☆
“Possibly the worst bank in the world.”
Written on: 21/02/2013
My account was recently transferred over from standard life bank. The difference in service has been astounding. Standard Life were excellent with knowledgeable friendly and helpful staff and an easy to use online banking application. Compare that to Barclays with impatient call centre staff who can only read from a script and seem utterly unable to help you with any query not on their script. I have managed after several attempts to move my money to another bank. Each previous attempt... (read more)
Davidr27's Comment
Written on: 09/03/2013
I was looking for a bank to replace my current bank and found the Barclay Online Banking service to be just what I was looking for. The account opening was fairly easy and straight forward. I was able to do 100% of what I was expecting and it seemed like the bank for me. However, 2 issues came up - after the fact. I did not do the proper research when I openned the account. Apparently, unlike 95% of the online banks out there, Barclays will HOLD any of the electronic funds for 5 business days after they receive the funds. Which means, they will have the funds locked up for approximately 8 days. (3 days for the transfer and 5 days for the hold). I am leaving my current bank for that very reason. This issue was completely my fault for not reading all of the rules outlined on the web-site - very clear, just my ignorance. The second issue and probably the MOST critical, as noted in the previous comment the online system does have issues. I openned 1 account and somehow 3 accounts were openned - initially not a big deal since I was planning to have that many accounts anyway. On top of that, I had my external accounts verified and began the transfer process. When I put in the transfer amount to 1 account all 3 of my accounts had the transfer activated. Therefore, I had to fund 3 accounts with the same money from my external account. I called customer support and found they were not able to stop the transfer - even though it was within an hour of making the transfer. As well, the transfer went through even though there was not enough money in the external account to cover it - I am not quite sure how that happened. I think over time, they will be able to provide a very good product, but right now they need to rethink their online web-site and the policies they have started.
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★☆☆☆☆
★☆☆☆☆
“horrible contact accessibility”
Written on: 18/02/2013
can't access my acct and no one answers on the phone for about an hour,very generic info provided that's useless to me in times of emergency,a total rubbish service (read more)
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Showing 11 - 20 of 282 Reviews
★★★☆☆
“Good bank but poor principles and etiquette”
Written on: 09/02/2013 by Anwarhout (4 reviews written)
This is one review I am actually sad to write. I actually loved Barclays and used to love their in branch services. I'm not sure how they are recently after being slammed in the media, I hope they tightened up their ship. Basically I ended up going to the FOS due to the ridiculous fees they were charging me for several years. My personal opinion is that it was unjust, I did not fully understand the legalities so I approached the Financial Ombudsman Service. They helped resolve things... (read more)
★☆☆☆☆
“Next useless”
Written on: 24/11/2012
I used this bank for a business account. What a joke. I pay extra everymonth to basically stand in a que to do my banking. On trying to close my account recently I was informed my local business manager was off sick and nobody else was covering the area. My local branch does not open on Saturdays and does not open until 9.30am, no business counter. I tried a branch further out only to be informed the business branch would not be operational until 10am. The internet banking sucks. Their... (read more)
★★★★★
“Fantastic rates. Great customer service, and easy to...”
Written on: 29/10/2012
Fantastic rates. Great customer service, and easy to use features for CD, and online savings accounts. I've been using Barclay's now for about 2 years and have never had any problems with transactions from my Wells Fargo checking account to the Barclay's saving account I have. Since the interest accrues daily, and there's no minimum balance, and 1.00% APY, I found that I couldn't go wrong with these guys. (read more)
★☆☆☆☆
“Failing to meet customers' needs.”
Written on: 29/10/2012
We have been with Barclays from over 30 years and pumped several million pounds through our various accounts we have had with them. A strong relationship you might think. How wrong you would be to assume that. A new venture, with substantial investment of our own money, and our long standing relationship is worthless. Yes, they add the other banks were out of control with reckless lending and now they have withdrawn into their shells. Unfortunately, good business and good customers who will... (read more)
★☆☆☆☆
“Online banking not available”
Written on: 23/10/2012
About 50% of the times I try to log in to Barclays internet banking, I get the message in the title of this review. Its just normal times of day, in the evening when I am at home. To compound the irritation, you have to go through the login procedure before it tells you its not available. Why don't they put a banner up before you try and log in saying "don't bother!" So if you need to rely on it, forget it. The original system worked fine every time but apparently was insecure. They... (read more)
★☆☆☆☆
“barclays fraud department poor service”
Written on: 01/10/2012
This year my Barclay platinum card has had declined payments re fraud dept 3 times and my debit card once - I work in Kuwait and book flights home with my cards I phone the expensive 44 number and speak to someone with poor english skills who speaks too fast on a poor line for 20-30 mins who ask me for details of payments made (why should I have to remember what I paid) costing a fortune on my mobile Barclay's just not good enough - ASAP I will change I hear First Direct is good (read more)
Kalost's Comment
Written on: 17/10/2012
I totally agree! Useless! They just "cancel" your card, why do they have my phone number if they never call? What is wrong with my card? No information, just: there is an issue with your debit card..." blah blah! Tell me why! I tried calling and was just left in a telephone queue!!!! As soon as I can I will move my money OUT of Barclays. This is the third time they have done this, only this time I don't have a branch anywhere nearby so I can go fix it. Absolutely hopeless! Would Bob Diamond use this bank? I doubt it!!!
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★☆☆☆☆
“appalling bug-ridden internet banking technology”
Written on: 22/09/2012
appalling bug-ridden internet banking technology gives very little confidence to users, who should not be used as unpaid testers (read more)
★☆☆☆☆
“Corporate interest only!”
Written on: 17/09/2012
I was not happy with Barclays "BARKLESS" online banking from the onset,very clutterd screen and no access to the information that you really want. Having to pay to phone for advice when I could not transfer money all of a sudden,I was transfered to an a person in India,I could understand what she was saying,add to that ,the line was bad,and all the time I was paying for this useless...SERVICE?????. I now cannot pay into a nominated account,nor could I change my nominated payee.My local... (read more)
★☆☆☆☆
“UNFIT FOR PURPOSE”
Written on: 20/08/2012
What use is an online banking website, if it does not allow you to review debits and credits to accounts without downloading and processing very, very limited available data (the held data volume is actually much larger of course) within another application for further spreadsheet processing - ? I have been a Barclays customer for just short of 30 years and am perfectly pc literate - but I cannot use this interface and will now be looking to change my banking arrangements. There was nothing... (read more)
★☆☆☆☆
“Awful pinsentry device”
Written on: 09/08/2012
The pinsentry device is awful to use and inconvenient. It heightens personal safety threats as it is necessary to take it with you when you travel - imagine being coerced into making your pin available - access to everything. Contrast with the ease of use of Lloydstsb solution. Barclays does not acknowledge complaints about this device - to the extent I moved my account after 23 years with the bank. Barclays did not seem to care about this despite my 6 figure income and impeccable... (read more)
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Showing 21 - 30 of 282 Reviews
★★☆☆☆
“IMPOSSIBLE TO INFORM BANK ABOUT USING YOUR DEBIT CAR...”
Written on: 18/07/2012
I have tried repeatedly to inform Barclays Bank online that I will be using my debit card abroad. Every time I try it requests that I type in the country I will be visiting. I type in the country "France" (so pretty bog standard and not some remote outpost in the back of beyond) and every time it just keeps requesting I type the country into the required box. Its pathetic and I'm now looking around with a view to moving my accounts to another more "user friendly" bank. (read more)
★☆☆☆☆
“passed from pillar to pôst”
Written on: 14/07/2012
terrible service, cannot access an account without a shoddy, always breaking pin sentry. and they charge me for this account. yet to pay via my card requires just a swipe!?! (read more)
★☆☆☆☆
“Excuses, Excuses, Excuses... Brush this one under the...”
Written on: 07/07/2012
Barclay's Bank PLC and online service. After being a loyal (and you don't get more loyal then being a Mug) customer for 16years. Any problems I have had with my account has always been refereed as "it's not an error with the bank". It takes a week or so for them to update payments, even between your own accounts, it's never correct or in order, they never contact you after you complain or have a problem, and when money is not equated for or missing it's your own fault. My trust for this... (read more)
★☆☆☆☆
“online banking crashes firefox 100% of the time”
Written on: 05/07/2012
as the title says. this is a browser with about a 30% market share worldwide, and barclays online banking system crashes it every time. professional or what? (read more)
★☆☆☆☆
“cannot transfer money”
Written on: 03/07/2012 by drichar2 (1 review written)
We are now unable to transfer money from one barclays account to another. We just keep getting an error message 79 and they are having technical difficulties. Spent 2 hours on phone from the USA to the useless call center in India. Their only response was "just pop into your local branch". When you are in South Carolina that is not a option. According to them if works perfectly. As soon as we can get our money out we will, I would rather stuff it under the mattress. (read more)
Wooisme's Response to drichar2's Review
Written on: 15/09/2012
I agree,Barclays online service is a nightmare.I could not understand them,and the line was very bad.
I will go into my local branch and close all my Barkerless accounts,but it will not matter to them,they are more interested in corporate investments.God help us if all British banking goes the way Bankerless has.
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★☆☆☆☆
“BARCLAYS PINGIT”
Written on: 03/07/2012
THE WORST THING YOU COULD EVER DO IS INSTALL THIS OR REGISTER THIS ON YOUR PHONE OR ONLINE THE APPLICATION IS A COMPLETE UNWORKABLE NIGHTMARE IT TAKES DAYS TO SORT OUT THE CALL CENTRE IS INDIA HOPLESS TO TALK TO USLESS SERVICE STICK WITH PAYPAL FAR EASIER USLESS APPLICATION INSTALL AT YOUR OWN PEARL TRUST IT WILL TAKE DAYS AND HOURS ON THE PHONE TO SORT OUT AN APPALING SERVICE (read more)
★★☆☆☆
“bacs payment”
Written on: 29/06/2012
can you tell me if i am waiting for a bacs payement why can it take over 3 days normally but if i pay money it can take only 1 day, it should be 1 day for any bacs payement (read more)
★☆☆☆☆
“You do not want Barclays' extra 0.15% over AmEx's APY”
Written on: 28/06/2012
Barclays appears immature for online saving accounts. First, it asks unreasonably personal information such as your mother's maiden name. Second, the web site failed opening my new account after numerous attempts for several hours. Return to existing application feature did not work and phone customer service was helpless either. I ended up with my very personal information locked somewhere in Barclays and wondering how secure it is. P.S. American Express' online application took 5-10 minute... (read more)
★☆☆☆☆
“Crashes with Firefox”
Written on: 26/06/2012 by superanimaloftheskies (1 review written)
Today, I attempted to transfer money from my current a/c, and the entire webpage began to hang such that it was 20 minutes later and nothing was happening. I attempted to login and re-transfer 4 times in a row. Waste of an hour.
I cannot believe in the 21st century that a mainstreet bank can
★☆☆☆☆
“Statements unavailable AGAIN”
Written on: 26/06/2012
It's not like I log in every day (more like once a month) - but twice out of the last three times I log in, I can't access statements. I have a VAT return due for the business, yet I can't balance my books. This new system is just rubbish. Ands the same for all our accounts - business, personal, mine, my wife's. Utterly, utterly useless. (read more)
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Showing 31 - 40 of 282 Reviews
★☆☆☆☆
“Useless for many mac users”
Written on: 25/06/2012
This must be a work of a tem that has its head on the sand. How can it be possible that something like this went live without basic testing. Using Safari on Mac OSX is literally impossible to a point of crashing the browser and require force-closing it. Nice look & feel to it but only to lucky people that can actually log in to. A completely masterpiece of a disgraceful team. Hope heads roll, you are all useless. (read more)
★☆☆☆☆
“Go back to basics - PLEASE!”
Written on: 15/06/2012 by Harrip
This site is unbelievable. Surely most people just want to see their balance, transactions and make payments yet this core functionality, rather than be in your face the moment you log in is hidden amongst advertising and very poor navigation. Seriously, how hard can this be to get right? I mean, there are other banks that get it right - just copy them!! This is a deal breaker for me and makes me seriously consider taking my account elsewhere. This is very disappointing from someone who... (read more)
★☆☆☆☆
“Showing the wrong balance and the wrong dates...”
Written on: 12/06/2012 by cam_harri (1 review written)
Why does this piece of cr*p show me the wrong dates of my payments and the wrong balance. It will say i took money out today, when it was 2 days ago... which means I never know my actual balance. That pin sentry cr*p is so frustrating. Having to slide the card in and wait for a new code every time just to log in to a website is stupid. (read more)
★☆☆☆☆
“New website ”
Written on: 08/06/2012
Utterly frustrating. It amazes me how this was ever passed to go live when it is not fit for purpose. Its slow, it jumps from box to box or worse takes an age to put digits in. I absolutely dread using it for paying invoices, what used to be a 20minute job now takes at least twice as long and usually results in me giving up half way through and then trying to build up the enthusiam to log in again. I am seriously considering moving banks if things do not rapidy improve. (read more)
★☆☆☆☆
“Worlds Worst Website”
Written on: 08/06/2012
Barclays online is down more than it is on. It is so annoying when you are trying to manage a business and allocate time to do your banking, pay suppliers, clients etc. Staff at the 'helpline' are not interested and Barclays do not even have the manners to flash up an apology/error message. Come on Barclays! I bet if the system on the trading floor was down you'd have it fixed in a flash. Get to grips with your technical issues and get them sorted! (read more)
★☆☆☆☆
“OFFLINE!”
Written on: 01/06/2012 by Juicesy
I need to pay someone and this is extremely important, I can get to my bank, and the online banking (which should be available at all times and stable in this day and age) is NOT WORKING. I AM FUMING! This has potentially lost me £1000!!!!!!!!!! (read more)
★☆☆☆☆
“online banking down again”
Written on: 01/06/2012 by xgatescomputers (0 reviews written)
Yet again Barclays online has gone down again! I own a small I.T. business and even I could set a website up that would never EVER go down, this would cost a bit of money and lets be fair Barclays have plenty of this. It went down last week when I needed to pay wages and all I got was 'sorry but you will have to go to your local branch with all the bank details of your staff and pay the wages there' had I been a telephone banking customer they could have done it over the phone, but whats... (read more)
★☆☆☆☆
“not in tune with the market”
Written on: 01/06/2012 by hopewhit
I had to order back statements. They charge $10 for each one when Chase, Bank of America, Wells Fargo gives them for FREE. It would have cost my $240 to order what I needed. Instead, I will just pay the $180 in taxes to the state of Oregon, since I lack documentation of what I spent for the tax credit. _____ you Barclays. It's not as though it's $10 for the first one, then $1 for each additional. They could have gotten some money from me, but instead they got none. Their service is... (read more)
★★☆☆☆
“New System is Hopeless - unfriendly and unreliable”
Written on: 30/05/2012
Whatever made Barclays think their new online banking system was an improvement. It is not, it is a deterioration. The service is long winded and unreliable. The customer services staff no longer say it is better, just that it is more secure. They are rushed off their feet with queries and complaints I understand and there are long queues to speak to anyone. When I tried to go online recently I could not get in, because the site URL had changed. When I finally got through to customer... (read more)
★☆☆☆☆
“Online banking”
Written on: 29/05/2012
Barclays online banking used to be very good quick and easy to operate but for some reason they changed to a new system which is dreadful. It is very slow and badly designed. It now takes about 10 times longer to complete an operation that once took seconds or minutes. Although Barclays acknowledge the faults they will not return to the old proven and reliable system but are hell bent on persisting with their new system. The layout of the GUI has clearly been designed to satisfy that... (read more)
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Showing 41 - 50 of 282 Reviews
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Billo91's Comment
Written on: 29/03/2013
security, coustumer service over the phone is total complete load of Bull, i just tried making a payment online and for some reason it loccked me out of my online banking so i rang the number to get it sorted and turns out its some asian girl who cnt even speak or understand english for Gods sake and at the end without any help she suggestd i should visit the branch. bloody helllllll