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Picture courtesy of Ross G.
| Ease of Use | 3.8/10   |
|---|---|
| Value for Money | 3.7/10 |
| Reviewer Rating | 3.3/10 |
| Overall Rating | 3.3/10 |
Full review by
Guest.
on 12th May 2008
User Rating : 1
Respect :
0
Good Points: Security
Bad Points: Just about everything. very slow. No obvious method of printing statements or transaction records except cut & paste. Unhelpful support staff
General comments: Barclays must be one of the worst online banking systems in the world. I have used ANZ, Standard Bank of S Africa, LLoyds TSB, HSBC & Alliance & Leicester - all much better & faster & better facilities. Although security is good if anything a bit over the top since only one person holding the PINsentry can log on, so don't get sick or go on holiday, as your nominated helper can't get support even if they are holding the PINsentry & passwords.If we had know it was so bad before opening a new account, we would have gone to another bank
Guest.'s review and ratings | 119 words
Review by
Guest.
on 11th May 2008
User Rating : 1
Respect :
0
Barclays give poor service generally. Time consuming. You require an extra device to log on! I have been with them 15 years but am now transferring my account.
Guest.'s full review | 28 words
Review by
Guest.
on 9th Apr 2008
User Rating : 1
Respect :
0
Have a joint account? They'll still only send you one (annoyingly bulky) card reader. Sometimes despite entering the number from the card reader correctly, it still claims you didn't. Took me about 15 minutes to get it to accept the number one time before I could make a payment.My main gripe is the storing of transactions. Apparently because of "data archiving rules" they can't keep records for 2 months? What? Surely it's a legal requirement to keep them for longer than this. Why don't these rul ...
Guest.'s full review | 171 words
Review by
Guest.
on 20th Jan 2008
User Rating : 0
Respect :
0
After being with the Woolwich and using their internet banking, i find barclays internet banking extremely lacking. So poor in fact that im currently looking to change banks.
Guest.'s full review | 28 words
Review by
Guest.
on 8th Jan 2008
User Rating : 0
Respect :
0
I was put through to someone who can neither understand or speak English, is not acceptable. Neither is being then cut off. Then after spending 50 minutes still be told that nothing could be sorted out for 5 working days ! Having read other reviews on this site, can only agree that Barclays is failing it's customers miserably.
Guest.'s full review | 55 words
Review by
Guest.
on 4th Dec 2007
User Rating : 0
Respect :
0
Generally speaking, I have decided to go for another bank.
Guest.'s full review | 141 words
Review by
marchhare79
on 3rd Dec 2007
User Rating : 2
Respect :
0
Getting accurate information from the website is very difficult, i.e. how to get a new pinsentry card.
Needless to say, I am looking for a new bank.
marchhare79's full review | 155 words
Review by
mistamanic
on 19th Nov 2007
User Rating : 1
Respect :
0
If its online banking your after, I wouldn't recommend Barclays. I spent over 3 hours one time on the phone over an online banking mistake which they made.
mistamanic's full review | 124 words
Review by
Madalyn Morgan
on 18th Oct 2007
User Rating : 4
Respect :
0
Staff are always great. Information is not current, it's always a day or more behind. Computerised data should be up to date. What really bugs me is, like today, because there is a post strike I can't get online even. Even in the hole in the wall (Balham, London) the print-out is several days old. In the 21st Century, in the age of computer technology, why is Barclays dependent on the postal service.
Madalyn Morgan's full review | 87 words
Review by
sunnyhudson
on 10th Oct 2007
User Rating : 10
Respect :
0
Security is to the max with Barclays. The roll out of PIN sentry devices is a revolution in its own.Gives me a feeling that Barclays is really interested in keeping my money safe.I have also heard that the transfer limit is going to go up and soon we will see CHAPS and BIPS payments online...What else can you ask for ???
sunnyhudson's full review | 64 words
Review by
pfc
on 3rd Oct 2007
User Rating : 0
Respect :
0
Would probably be OK if they could speed things up but as it stands absolutely useless and unbearably SLOW ... every time I log in it takes ages to bring up pages and it even logs me out sometimes because the session has expired before a page appears.
pfc's full review | 57 words
Review by
touff
on 28th Aug 2007
User Rating : 0
Respect :
0
Unusable 8-9am, 12-1pm, 4-5pm on most days and almost all day between the 28th of one month and the3rd of the next.
Barclays need to put their billion ££££ profits into something that works.
touff's full review | 157 words
Review by
markcalnan
on 24th Aug 2007
User Rating : 0
Respect :
0
The online setup is appallingly slow. I have used First Direct, Cahoot, IF, Woolwich in the UK and all are so much better and faster than Barclays. Unfortunately, I ended up with Barclays after they moved all of my Woolwich accounts over to them in July (we had been with Woolwich quite happily for more than 6 years before the change). To compound matters, the telephone support line is equally ponderous. AVOID UNTIL THEY HAVE SORTED THEMSELVES OUT!
markcalnan's full review | 77 words
Review by
jaffa71
on 31st Jul 2007
User Rating : 2
Respect :
0
Recently forcibly transferred from Woolwich - will not be banking with Barclays for much longer unless the response times improves.
jaffa71's full review | 32 words | 1 comment added.
Review by
ushert
on 30th Jul 2007
User Rating : 10
Respect :
0
Barclays Internet Banking is excellent, easy and free 24 hours. Can be slow sometimes at busy periods.
ushert's full review | 16 words | 1 comment added.
Review by
Saltatrix
on 4th Jul 2007
User Rating : 0
Respect :
0
A Bank as uxorious as Barclays ought to be able to afford to employ someone (a fifteen-year old kid, for example) capable of designing an effective website. Instead the screens are confusing and the end-effect is that a single typo error can cut you off from online banking for a week. This is an unacceptable hazard.
Saltatrix's full review | 68 words
Review by
CCHRISTOF
on 2nd May 2007
User Rating : 9
Respect :
0
I was a founder member of internet banking with Barclays. They even paid me and a group of people £10 each for our input..
I am happy with everything except not being able to go back more than a month and a half, but then I do keep my statements, so it's not too great a hardship.
CCHRISTOF's full review | 81 words
Review by
tremayne
on 29th Aug 2006
User Rating : 1
Respect :
0
I use a total of 7 online banks between work and home in the UK and one other country. Barclay's Online is by far the worst. We have waited for improvements that do not come, so we are now moving bank, as good internet banking functionality is essential to our business.
tremayne's full review | 101 words
Review by
Starfish1
on 29th Sep 2005
User Rating : 7
Respect :
0
I have used Barclays internet banking for a number of years, and I have been a Barclays customer for eight years now.
The internet service is okay, but could be improved. However without switching banks, it is difficult to say if what I am getting is any better than what other banks provide.
The main thing that annoys me is the fact that I cannot amend my personal details online. I have to write to my local branch, and this almost defeats the object of electronic banking.
I also have to lo ...
Starfish1's full review | 162 words
Review by
Dongle
on 20th Aug 2005
User Rating : 1
Respect :
0
Barclays no longer enable you to get more than just a few weeks transactions from the website. They used to allow you to download several months back, but new archiving rules mean that you can only get a few weeks history online.
Dongle's full review | 44 words
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