First Response Finance Reviews - www.firstresponsefinance.co.uk

★★★★★
4.6 / 5
93% of users recommend this
  • Speed Of Loan

  • Customer service

  • Value For Money

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First Response Finance www.firstresponsefinance.co.uk

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Latest Reviews

★★★★★

“Excellent Service”

Written on: 20/10/2014 by Ashlee373 (1 review written)

Friendly staff, quick to help. Very efficient… Read Full Review

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★★★★☆

“super speedy service”

Written on: 19/10/2014 by AmarisVega461 (1 review written)

Had two loans now for cars and Really quick and efficient service,purchase went through just before closing but staff helpful and curteous so only praise from me .I would certainly recommend this company to friends .amazed there are unhappy people since i had excellent service… Read Full Review

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★★★★★

“first response first choice”

Written on: 17/10/2014 by alanhynd (1 review written)

I received excellent service, I was treated like a old customer and was given advice on all aspects of the loan as well as advice on the vehicle I was buying and on more than one occasion told that if I was not happy with the car do not to buy the car. I was informed of how my loan was progressing which was dealt with very promptly, highly recommend first response… Read Full Review

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★★★★☆

“Fantastic Speedy Service!”

Written on: 17/10/2014 by Bethlou0404 (1 review written)

Have been with First Response for almost 2 years now & have just taken out another loan on a new car. Very happy with their services, everything is explained easily and the whole process very simple to complete! I was particularly impressed with the speed and turnaround, phoned 10am in the morning for a re-loan, by 3pm the same day (and it was a Saturday!) new car finance complete and car purchased!… Read Full Review

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★★★★★

“First class company ”

Written on: 16/10/2014 by CiaraHagan (1 review written)

This my second time renewing with them,no hassles or problems had me set up within 20 mins!passed them onto 3 of my friends who have enjoyed there experience also.top top company! !… Read Full Review

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★★★★★

“A++ service”

Written on: 16/10/2014 by millano77 (1 review written)

2nd time in using this company. The staff are so friendly and helpful. Process is very quick from getting approved to getting the car. All done in a day. Would recommend to family and friends… Read Full Review

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★★★★☆

“good”

Written on: 16/10/2014 by ntaisi (1 review written)

This is the second time i have used the company the service was so swift and in no time I was driving my car,I would highly recommend it to family and friends… Read Full Review

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★☆☆☆☆

“Not helpful when things go wrong”

Written on: 16/10/2014 by Maya324 (1 review written)

Really terrible not helpful say they going to ring back and they don't they have you hanging on the phone for ages and ages my problem still not sorted out but hay it's only been over two weeks what do I except miracles! And don't moan at them they turn really funny or just moan I find it quite amusing lol… Read Full Review

By Firstresponsefinance

Written on: 16/10/2014

Thank you for your feedback via Review Centre.

I’m sorry, but I am unable to identify you from your post.

If you feel you need assistance, please feel free to contact First Response and ask to be put through to the Customer Experience Team.

This will allow us to review what has happened to date and see if we can assist in resolving matters.

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★★☆☆☆

“Too many Calls”

Written on: 14/10/2014 by MicahBoyle242 (1 review written)

Second time dealing with this company (I should have known better than to do business with them again!). Too many phone calls at work for me and my husband although our payment had been received. They can contact people after work hours, or by using modern technology i.e. text, email etc.... Generally easy to get the vehicle I wanted, however too unprofessional in terms of attitude / customer service. They make me feel like I'm at school again - yes miss, no miss, three bags full miss!… Read Full Review

By Firstresponsefinance

Written on: 14/10/2014

Unfortunately, I am unable to identify you from your post but would be interested to gain further information about your experience.

If you would like to discuss your experience in further detail we would be happy to discuss matters further, please feel free to contact us and ask for the Customer Experience Team who will be happy to take your call and listen to your concerns.

This feedback will be fed back in to our business in attempts to enhance our customers experience.

Once again we appreciate you taking the time to provide feedback.

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★★★★☆

“Good service”

Written on: 14/10/2014 by Butler485 (1 review written)

I applied with first response and had a decision within a few hours, the process was simple and only had to send a payslip and proof of address to gurantee the finance, once at the dealers i was on the phone around 20 minutes with first response going through credit agreement and driving license check, the documents were sent over for me to sign within 15 minutes however i was only then told i would have to wait upto 2 hours for funds to be released to the dealer before i could drive the new… Read Full Review

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★★★★☆

“jonus”

Written on: 13/10/2014 by Moreno61 (1 review written)

the service is very good but to many calls at home asking the same questions but overall very good… Read Full Review

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★★★★★

“Very professional service ”

Written on: 13/10/2014 by Technicianman (1 review written)

the whole experience of buying a new car was hell, it would have been even worse if it were not for First Response, they were there for me when it mattered. they made the process painless and surpassingly easy. initially I had a problem with a supplier, First response stepped in and sorted it out in the same day, for which I was (and still am) very grateful. they also took extra care to make sure I was happy with the repayment plane and that it was within my budget. personally, I cant speak… Read Full Review

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★★★★★

“Top quality finance company”

Written on: 13/10/2014 by RoccoStanton279 (1 review written)

I've been with First Response now for about 2 years and must say they are a dream to deal with, any problems phone them and theyre more than willing to help. i have had 2 cars and 2 motorbikes through these and would recommend to anyone. FIRST CLASS CUSTOMER SERVICE!!!!!!!… Read Full Review

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★★★★☆

“Nice people, not pushy ”

Written on: 13/10/2014 by 83Holbrook (1 review written)

Good service by the girl I spoke to… Read Full Review

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★★★★☆

“garry Davis astra”

Written on: 12/10/2014 by bbMeadows171 (1 review written)

I was looking for a astra twin top first response got me sorted within days. I've been with this company for years always been brilliant. I collected my new car on the 27-10 14.the member of staff I dealt with was Laura she mafe everything so easy thankyou Laura love the car love the service thanks… Read Full Review

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★★★★★

“Brilliant Service, 2nd Loan”

Written on: 11/10/2014 by charlesemarsh (1 review written)

I couldn't recommend First Response enough... they are by far the best finance company I've ever dealt with. Customer service is brilliant, they always answer the phone quickly, keep detailed notes so your not passed around the office. I'm on my second loan with the now and I'm very happy with the service the give… Read Full Review

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★★★★★

“motorcycle finance ”

Written on: 10/10/2014 by jacob13 (1 review written)

Top marks to first response told them were the bike was and they sorted everything out within two hours the staff are brilliant so keep up the good work as I'm one happy chap didn't have to worry about nothing I would recommend them to anyone as nothing is a trouble for them as that is wWot you need from a finance company… Read Full Review

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★★★★★

“Fast, Friendly and First Class service”

Written on: 10/10/2014 by KenyonAshby195 (1 review written)

After finding it difficult to obtain credit that I could afford following completing a Trust Deed I was put in touch with FRF. They called me back when they said they would, very friendly and approachable, didn't make me feel ashamed about my situation. They actually listened and made me valued. Within half an hour I was told that pending some details I had been accepted and once I had emailed the details they requested I was given the green light within an hour. They sorted everything out… Read Full Review

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★★★★★

“Let's get driving ”

Written on: 10/10/2014

Very friendly and efficient staff.kept up to speed at every stage with either a call or email… Read Full Review

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★★★★☆

“Very good customer service”

Written on: 10/10/2014 by Skylarl1968 (1 review written)

Constant communication. Took the pressure off by dealing with things direct and keeping me informed throughout. Very happy with customer service. Could not have been more smoother… Read Full Review

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