First Response Finance Reviews - www.firstresponsefinance.co.uk

★★★★★
4.6 / 5
93% of users recommend this
  • Speed Of Loan

  • Customer service

  • Value For Money

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First Response Finance www.firstresponsefinance.co.uk

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Latest Reviews

★★★★★

“great experience”

Written on: 22/08/2014 by XavierRossiItalian (1 review written)

Great company to deal with, everyone was so friendly and everything was sorted very quickly.We have already recommended the company to friends and family… Read Full Review

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★★★★★

“great no problems”

Written on: 21/08/2014 by Charity126 (1 review written)

better car than last time intrest could of been better… Read Full Review

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★★★★★

“Fast and friendly service could not be simpler...”

Written on: 20/08/2014 by Perkinsfm326 (1 review written)

Fast and friendly service could not be simpler first-class customer service… Read Full Review

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★★★★★

“Super refinance service!! ”

Written on: 19/08/2014 by Andersonw332 (1 review written)

I have a troubled credit history, first response are the only company giving me the opportunity to turn this round! Got my first car Last May on 30 month contract , due to growing family needed a lArger car, one not overly long call talking to one person I was able to arrange new finance for a larger car 15 months into contract . As soon as I chose my vehicle first response swifly sent paper to the garage and happy days got our new car :) Thankyou first response. A company who has time for… Read Full Review

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★★★★★

“Good quick service!”

Written on: 19/08/2014 by JamarMacGregor (1 review written)

I got in touch with first response to finance my new car as I am a previous customer. Rang up and arranged finance before looking at any cars. Then I was able to shop around for the car I wanted knowing I had finances in place. Once I chose a car the finance was sorted straight away. Really good professional company with plenty of time to talk to you, you didn't feel rushed and dealing with advisors over the phone was more of a conversation than just filling in forms… Read Full Review

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★★★★★

“Excellent service and very quick!”

Written on: 18/08/2014 by crazymadhouse (1 review written)

I didn't think I would be able to secure finance due to poor credit history and so was pleasantly surprised when they agreed a maximum loan amount, which was far more than I imagined. Not only that, but the package they agreed for me turned out to be far cheaper than expected. The finance was agreed and completed within an hour and the dealer was paid for the car the very next morning. I spoke to a couple of members of staff during the process and all were friendly, courteous and helpful. I… Read Full Review

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★★★★★

“happy ”

Written on: 18/08/2014 by 107Hatch (1 review written)

very happy with first response used them 3 times now quick efficient friendly service would reccomend them very helpful. the process for obtaining a new vehicle was simple i was not kept on hold and they were very clear and percise with all instructions they took time to suit my needs there was nothing that i did not like i liked the way i spoke to refinancing team on tuessday by the time i visited te showroom on thursday everything was in place for me every single thing was covered before the… Read Full Review

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★★★★★

“Fantastic Staff”

Written on: 18/08/2014 by Michael1210 (1 review written)

I wish I'd gotten the name of the guy who helped me with my finance so I could name drop him on here but he was very helpful and was clearly interested in me as a person and not just a robot going through the motions. Would defo recommend to anyone… Read Full Review

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★★★★★

“Perfect”

Written on: 18/08/2014 by Rolandas77777 (1 review written)

Really appreciate this service my old car vose broken day before I got finance from first response I stop working temporary because my wife got treatment for cancer everyday travel for treatment if wee don't get finance I don't know how wee go now for treatment. Perfect company recommend for everyone THANKS FIRST RESPONSE FINANCE… Read Full Review

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★★★★★

“Fantastic service”

Written on: 18/08/2014 by TroyMcGraw (1 review written)

Highly recommend this company. Great staff obviously well trained and do not unnecessarily pass you from person to person. Just make sure the dealer you are purchasing from is registered with them first! Thank you First response!!… Read Full Review

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★☆☆☆☆

“disapointment”

Written on: 15/08/2014 by Bowman490 (1 review written)

when you buy a car through first response make sure the body and mechnical side are all fine because once you sign for that vehicle first response are not interested with any faults you have i would not recommend to any good friends thats for sure… Read Full Review

By Firstresponsefinance

Written on: 18/08/2014

Good Morning

Thank you for your feedback posted via review centre.

I read with interest your dissatisfaction with our service.

I would like to understand what has happened to cause your dissatisfaction and have made attempts to identify you - unfortunately I have not been successful due to limited details provided.

At First Response we take pride in our service and value customer feedback.

Obviously, your situation is not one that we are happy with and therefore would like to see what we can do to assist and also prevent similar occurrences in the future.

Could I please ask you to contact First Response and ask for the Customer Experience team so that we can understand what has gone wrong and see what we can do to put matters right.

In the meantime thank you for your feedback and I apologise for you having to post your dissatisfaction - I hope to speak to you in the future.

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★★★★★

“Car finance approved”

Written on: 14/08/2014

I cannot say happy I am with the service I received from first response even when other finance companies said no, even with my debt problems in the past first response was still able to help me when I needed it most I liked how honest and to the point they were they asked you questions as long as you tell the truth you will have no problem there was no aspect I did not like about the service they were doing me a favour. If I had known there companies like first response that is tailored to… Read Full Review

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★★★★★

“thank you!!”

Written on: 14/08/2014 by Rochevk268 (1 review written)

From the start of the loan I had great customer service I wasnt rushed to find the car, the staff are brillant very helpful. I have been a customer in the past and didnt want to go any were else the online application was very good… Read Full Review

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★★★★★

“Second Car Financed by First Response”

Written on: 12/08/2014 by swBrennan117 (1 review written)

They agreed the finance for a bigger car & sorted everything out so quickly for me. They are great people to deal with and are always willing to listen & give people like me a chance. They have changed my life. I would recommend them to anyone & in fact have done so… Read Full Review

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★★★★★

“car finance”

Written on: 11/08/2014 by rachlvsgem (1 review written)

After being turned down I almost gave up until I got a message from first response finance they was fast at sorting everything out for the purchase of my new car excellent service very friendly service would recommend to anyone five stars service from me I am very pleased with their service Thankyou… Read Full Review

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★★★★★

“New car and holiday finance!!”

Written on: 11/08/2014

I'd previously purchased a car through Firat Response and as I was a returning customer they sorted out finance for a new car in minutes. They sent me a list of approved dealers in my area and I was able to get the car I wanted that very day....a £400 discount for being a returning customer, increased credit limit and better rate all made this a great experience. I was also able to obtain a small personal loan taken over 12 months to allow me to take the family away on holiday. The customer… Read Full Review

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★★★★★

“Excellent Service 2nd time around for car finance”

Written on: 11/08/2014 by lisaasp (1 review written)

This is the 2nd time I have used First Response and I cannot reccommend them enough. Very helpful, very knowledgeable, excellent communication as it did not matter who you spoke to each time, they knew exactly what stage of the proccess you were currently at. This is a very rare atribute for a company to have in my opinion. I never had to repeat myself once. Every staff member was so helpful, they talked me through everything and made sure I understood. They helped me haggle the price of my new… Read Full Review

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★★★★★

“Mondeo st tdci”

Written on: 11/08/2014 by ndStevens252 (1 review written)

This is my second car purchase through first Responce finance. I've always found them to be of excellent and quality service. A company who can't do enough for you. Especially as an ex bankrupt, I didn't think I would be able to get finance on a car. How wrong was I? With weekly payments to suit my needs, wot more can a customer ask for? I'd recommend this quality and excellent company to anyone… Read Full Review

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★★★★☆

“No problems.....yet again :)”

Written on: 10/08/2014

Second time round with First Response and I thought they went out of their way just to get my business......seems they do it to keep you as well. No pressures, every question answered, fast and very very easy to deal with. Naturally their rates will be higher than a bank due to the nature of customers that frequent them, just like ourselves. We were though very happy when we received not only a discount of several hundred pounds, but also a much better rate than we received the first time. They… Read Full Review

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★★★★★

“easy to talk to”

Written on: 10/08/2014 by johnmered (1 review written)

when i went on the phone with first response the lady that talked to me was very easy to talk to she explained everything ...great i would recommend them to every body i know but it up to them if they carry on with a phone call… Read Full Review

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