Purely Gadgets Reviews
Latest Reviews
★☆☆☆☆
“Do NOT buy anything from them... they never sent me my...”
Written on: 17/04/2013
I purchased something that claimed was on stock, paid for it and never received it, The company does not have a phone number where you can call and make a claim and everytime I sent an em-mail asking for proof that my item was sent they would only reply they did send it and it was not their problem that I did not receive it. For the record I have made lots of online purchases to the same address with other sellers and never had a problem. So if you don{t want to pay for nothing... I would... (read more)
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★☆☆☆☆
“worst online company i have come across by far!”
Written on: 29/01/2013
waited 7 weeks for a pair of headphones to be dispatched by this company, even tho i waited paitently for these headphones when they arrived they where not the right type or what was described in the product discription, tryed to get a refund or exhange and they refused, DO NOT USE THIS COMPANY they have no intrest in anything but your money once you order an item the money will leave ur account instanly but the product wont arrive for months and if it does it will probly be wrong or faulty... (read more)
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★☆☆☆☆
“Very poor service”
Written on: 02/01/2013
I ordered an alarm clock on the 6th of December and received a standard email saying delivery in 3 to 5 days. Tried to contact many times aftr deadline passed but only got automated reply. Their phone line was not available due to christmas demand. Fortunatley as I paid via Amazon I was able to cancel ordered. Received an email on 2nd Jan 2013 from Purelygadets saying as item is out of stock order has bee cancelled. (This was only because Amazon had stepped in to sort it out) Thanks Purely... (read more)
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★☆☆☆☆
“THE WORST CUSTOMER SERVICE EVER”
Written on: 14/12/2012 by KfromLondon (1 review written)
I ordered GPS goggles as a B-day present, paid through Amazon payments system. Straight after than I found a cheaper price elsewhere and used a link on Amazon's website to cancel the order straight away before it was despatched. I received a confirmation of my request and thought all was well. Then I receive another e-mail saying that my order has been despatched. I tried to phone them but was given a 16 minute waiting time, I tried to e-mail and received an automated e-mail saying that me... (read more)
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★☆☆☆☆
“Shocking Rubbish Service”
Written on: 14/12/2012
Ordered an item that shows to be 'in stock' on their website and then chase for a month to receive it. Eventually get though to a sales person who recommends I request a refund as no signs of the item in stock. Receive an email from PurelyGadgets stating the refund will take 2-3 days to reach my account. 3 weeks later and nothing. Emails ignored. Web-mails ignored. Their phone lines are down. This company can not handle their orders. To make matters worse, it was the beginning of... (read more)
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★☆☆☆☆
“Shocking company, 5 weeks and still no delivery.”
Written on: 03/12/2012
So these guys are really terrible. 5 Weeks ago I ordered a pair of Gunnar Advanced Eyewear glasses. A few days later (4 infact) I was emailed to say they had non in stock and had a backlog, and would offer me an alternative product. They then said the product was dispatched. Two weeks later, still no delivery. I'm on the phone to them and they say my current product and the alternative are both out of stock. Even when they said It's delivered? After three weeks and numerous emails, they... (read more)
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★☆☆☆☆
“PURELY GADGETS " BUNCH OF LYING ******** " AVOID AVOID...”
Written on: 11/10/2012
The web site says in stock so placed an order to be delivered to my local tesco store , and when i turned up at the store to pick it up they knew nothing about it and when tesco called them the purely gadget "customer service" person told tesco it wasnt in stock and didnt know when it would be again , i called purely gadgets myself the next day and they said it was deffinatly in stock and she would email me with a delivery date the same day ,,, yeh right " called again the next day to be... (read more)
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★★★★★
“My Best Phone”
Written on: 21/09/2012
Absolutely gorgeous styling and fabulous phone. Have yet to get the hang of using it but have only had it a day and I am over the age of 14 so this becomes more difficult!!!!!! :-) (read more)
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★★★★★
“Best prices, best service!”
Written on: 13/09/2012 by nharris87
I was scepitcal using a new website for large purchases, but I read reviews and gave it a chance. I couldn't be more happy with the product and delivery timescales and courrier service. Excellent place to online shop and will use them again. Thanks! (read more)
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★★★★☆
“Quick delivery website needs a bit of a makeover ”
Written on: 10/09/2012
Very quick delivery product was fantastic order two items and both came without any problems just feel the website could do with an update as it looks a bit outdated. Overall I would order from this website again without hesitation. Tom (read more)
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Showing 1 - 10 of 236 Reviews
★☆☆☆☆
“Worst Online Company ever”
Written on: 05/09/2012
I placed order for ipad through tesco direct without realising that its supplied by purelydadgets. They are the worst company ever to deal with. I ordered this a gift for my wife and even after 3 weeks past her bday there is not even a e mail acknowledging the receipt of the order. I chased with them 3 times and all the time same answer that u will get in a weeks time. Cheap gimmick hold on to ur money. Bloody Suckers. Please avoid them like plague especially if you are buying a gift for... (read more)
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★☆☆☆☆
“do not buy from this company”
Written on: 14/08/2012
DID NOT FULFILL ORDER. Taking orders when they don't have the items in stock, resulting in me not having a birthday present for my partners Birthday today! AVOID, AVOID, AVOID, AVOID, AVOID AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, I can say it enough... (read more)
Visit purelygadgets.co.ukEmmalinelucas's Comment
Written on: 20/11/2012
Me too.
I stupidly assumed they must be reputable because I reached them through the Tesco Direct website or I'd have done a bit of research before using them.
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★★★★★
“Dealt with issue, very quickly”
Written on: 08/08/2012
Product as described, quick delivery. Had issue with price and what I was charged. Was resolved quickly, kept updated thoughout. Overall, very excellent service. (read more)
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★★★☆☆
“iPower 6000 case problem”
Written on: 06/08/2012
Very impressed with the speed of delivery and also with items received in the past. However, the above item does not function properly and I have contacted Purely Gadgets and am waiting for their response. Therefore at the moment I cannot comment until I know the outcome. (read more)
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★★★★★
“great service”
Written on: 26/07/2012 by sanjay01 (1 review written)
Product as described and arrived very quickly. I even had an email with a one hour time window in which the courier would deliver, so I wasn't left waiting around all day. (read more)
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★★★★★
“Good first impressions”
Written on: 10/07/2012
I read the reviews which seemed fairly mixed and decided to place an order and see what happened. Smooth transaction, fast delivery, item as described so I can't fault the service, hence 5 stars. (read more)
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★★★★★
“Purely superfine”
Written on: 21/06/2012 by Kofferlaci (1 review written)
I oredered gaming glasses from here. The price was actually better than the official price. They are delivering anywhere (at least in europe) and right on time! The customer service is awesome too, talkative, helpful. Insta' favorite. (read more)
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★☆☆☆☆
“Wish I could put 0 stars. ”
Written on: 20/06/2012 by Mitchallen89
Was after an expensive pair of headphones that purelygadgets had advertised as in stock at a good price so went ahead and put my order in. Got charged fully for the item the same day and was expecting them to arrive quickly as advertised. After nearly a week passed I got worried as item wasn't even dispatched so I called them which I was assured that the item would be with me in a couple of days. After that time had gone I sent them an email asking where my headphones were and the day after... (read more)
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★★★★★
“Ar drone batteries”
Written on: 09/06/2012 by Hi.makno (0 reviews written)
Good price, fast delivery and good com's Will use again (read more)
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★★★★☆
“My thoughts on Purely Gadgets”
Written on: 08/06/2012
I am very pleased ,in general , with the service provided . My only complaint is regarding deliveries . It has been my experience that if an order is placed on say a Monday morning , the item will not be dispatched until three or four days afterwards . This does not compair favorably with other companies . None the less your prices are very competitive and I will continue to use you . Kind regards . Ron Parkes (read more)
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Showing 11 - 20 of 236 Reviews
★★★★★
“Excellent service”
Written on: 31/05/2012
My polarising filter arrived in perfect condition on the second day after purchase. Fast and excellent. Thanks a million. (read more)
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★★★★☆
“HTC Flyer”
Written on: 24/05/2012
The tablet is great and the shipping was quite fast. Nothing to complain. :) (read more)
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★★★★☆
“SONY ERICSSON ACTIVE”
Written on: 23/05/2012 by leslesleslesles
The service was good with no problems i got emailed along the way as to when the delivery was due and everything went good but i am missing a arm strap and a screen protector, ok only small items but was expecting them all the same (read more)
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★★★★☆
“Happy To Take The Plunge”
Written on: 17/05/2012 by fungus1487 (1 review written)
I was a little dubious at first buying such a high priced item from an unknown online retailer however I shouldn't have been. The site made payment for the item (smartphone) very easy and didn't feel like a campaign to gain all my personal details. The item (a Samsung Galaxy Nexus Android Phone 16gb) was described well on their product page and I felt confident the site wasn't a scam. On price point it was the cheapest I could find the item anywhere, again dreading that I had made the... (read more)
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★★★★★
“Great service”
Written on: 13/05/2012
I never look any where else for this item as I know I get the service I want from Purelygadgets. (read more)
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★★★★★
“very fast delivery”
Written on: 12/05/2012
I bought a TwelveSouth MacBook Pro case. I found the best price available on PurelyGadgets. They offered free delivery to N Ireland and it can came the next day. (read more)
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★★★★★
“All Great”
Written on: 05/05/2012
Ordered an HTC Desire HD mobile phone through Amazon. Great price, delivered on time, nothing else to say really except thank you. (read more)
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★★★★☆
“HTC Desire HD Mobile phone”
Written on: 03/05/2012
I bought the phone for my Sons birthday after he had researched all about it. He is really impressed with the features and ease of use, and he rates it better than his brothers Iphone. The only thing that was initially confusing was that the device had obviously been made for the Far Eastern market, so that when you switched it on for the first time the maps were all for Singapore and Asia. Also the only English language options were English Singapore etc. However,we set the language to... (read more)
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★★★★★
“very good value for money and exceptionally quick...”
Written on: 28/04/2012
very good value for money and exceptionally quick delivery! (read more)
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★★★★★
“Camera Filter Order”
Written on: 24/04/2012
Order went smoothly, fast delivery and a good price. (read more)
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Showing 21 - 30 of 236 Reviews
★★★★★
“fantastic service”
Written on: 22/04/2012
fantastic customer service and very prompt delivery of the order. order placed in the afternoon & was delivered before 12.00 the following day. had regular updates on the order including which courier company was delivering the order & the name of the driver. This is the kind of service that companies should aspire to provide. (read more)
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★★★★★
“DHL tracking system is ace”
Written on: 21/04/2012
Delivery timed to nearest hour ! also phone supplied (Lumia 800) was UK spec not some strange foreign overstock.. (read more)
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★★★★★
“Quick as a flash!”
Written on: 20/04/2012
Such a rapid response to the order! Great communication at all stages. (read more)
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★★★★☆
“purely gadgets service”
Written on: 19/04/2012 by AILSAR
I bought a htc evo phone as a gift,I was initially disappointed that I had to pay postage on a very expensive phone and no one could tell me when it would be delivered. After receiving a reply from customer services to say 2-5 days on the same day I had another email confirming it would be delivered the next day,brilliant. What was great was I was able to track where the parcel was an d on the delivery day I even knew what time it would be delivered, which is brilliant srvice,I AM VERY IMPRESSED (read more)
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★★★★★
“Great service”
Written on: 17/04/2012 by cludwyn
Ordered a new phone at 10:30am on the Monday and received said phone at 9am on the Tuesday. Great delivery as well as updates from purely gadgets advising that my order has been shipped and also gave me a delivery slot of an hour (between 9-10am) (read more)
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★★★★★
“edf keepon robot”
Written on: 15/04/2012
my daughter was made up with this and so was i has yours was the cheapest on line , the edf keep on robot is fun , entertaining , my daughter has had fun learning how to work it and it amuses her for ages . (read more)
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★★★★☆
“Service”
Written on: 12/04/2012
The order was taken efficiently and arrived the next day. Excellent communication. However, the product did not my expectation as shown in the video so have to return the item. I am not sure how the returns will be dealt with (read more)
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★★★★☆
“Very satisfied”
Written on: 12/04/2012
Was happy with whole process straight from the ordering down till the delivery. (read more)
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★☆☆☆☆
“Purely Gadgets failures”
Written on: 07/02/2012 by SteveWright101 (2 reviews written)
I ordered a lens in autumn last year from PurelyGadgets. They were late delivering (13 days after order) - probably a DHL problem since they mislaid the item in Gatwick. Despite that, I took a chance and ordered another lens late last year. This was a big mistake; this time DHL completely lost the item. After a couple of weeks when it was evident that the item would never turn up, PurelyGadgets gave me the option of a refund, which I took. They, however, refused to make any reimbursement... (read more)
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★☆☆☆☆
“Poor Company (Purely Gadgets) -Purchase of Mobile phone”
Written on: 06/02/2012 by dajurylu
Tried to Order this phone again after poor experience with Simply Electronics. Arrived promptly, but wrong item and tampered with. Customer services poor, still trying to get refund, unable to phone as no line!! Take my advice AVOID BOTH COMPANIES. (read more)
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Showing 31 - 40 of 236 Reviews
★★★★★
“HTC Desire HD phone ”
Written on: 28/01/2012 by lifelonghumanist1952 (1 review written)
My Phone was delivered within 24 hours of when I ordered and paid fit - this was much earlier than expected. I received email notification that it was on its way, and DPD couriers delivered well within the one-hour window that they said to expect it. This was exceptional customer service. It arrived very well packed, in a sealed box and my wife's delighted with her new present. I already have the same phone, and this one while being the same, seems to have been produced for a... (read more)
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★★★★★
“HyperDrive 8 Gb iFlash Drive for iPad”
Written on: 20/01/2012 by iPaddy (1 review written)
The seller supplied this item very quickly and exceedingly well packed. The iDrive itself is well made and looks good but compared to flash drives for pcs it is very expensive. On the other hand, it is the only drive which can be used to transfer files between Apple's iDevices and computers and it does this very well, freeing the iDevice user from total dependence on the vagaries of iTunes for file transfer. It can also be used to extend the storage capacity of your iPad and files will open... (read more)
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★★★★★
“Surprisingly fast”
Written on: 13/01/2012 by KINGWARD
Initially, didn't think this site was legit or safe, as I've never heard of it before, but went for the purchase. Delivery was promised at 2-5 days, case arrived 1 and a half days after I ordered. Excellent, perfect condition, well wrapped and cheapest book book case online. Didn't rare customer service as I didn't need them. Perfect! (read more)
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★★★★☆
“Good service, however beware this isn't the UK version”
Written on: 12/01/2012 by prefab (1 review written)
The HTC Chacha hasn't officially been released in Black in the UK. I only realised this after ordering. The handset I received was actually originally for the Malaysian market. However, I confirmed with Purely Gadgets and HTC directly - both will honour the warranty in the UK. Also Purely Gadgets are based in the UK, so you're covered by the Distance Selling Regulations/Sale of Goods acts. One thing to bear in mind is you cannot add a £ Sterling symbol using the keys - you have to use... (read more)
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★★★★★
“Very good - better than expected”
Written on: 12/01/2012 by PaulDanielJones (1 review written)
To be honest I hadn't even head for PurelyGadgets until I found the phone I had been looking for (in black, which at the time of writing it isn't widely sold in this colour in the UK), at one of the lowest prices I'd seen it. I'm always a bit nervous about using a new site like this because I've had past experiences with other sites that left much room for improvement... ...but I've got to say, I was impressed. Clear and regular email communication on the status of the order, much faster... (read more)
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★★★★★
“Good price and fast delivery”
Written on: 23/12/2011
I found what I was looking for. Good price and very fast delivery to Denmark (read more)
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★★★★★
“Nook colour ”
Written on: 22/12/2011 by thefozz (1 review written)
I ordered my Nook colour on the Sunday before Christmas, not much hope it would arrive in time for the big day.But this was the only place I could by this product at such a good price. Arrived by currier on the Tuesday, what brilliant service is that. Communication was great and the ability to check your order status online was also good. My only niggle, and this is more praise for the supreme service than a niggle is the order arrived before the online tracking was updated to dispatched.... (read more)
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★★★★★
“excellent value and service”
Written on: 17/12/2011 by joeyhoarder
This website had the best price for the sony printer paper pack - beating amazon and ebay by a good few pounds - and was only beaten by one website that was out of stock anyway. The paper arrived within a few days, well packaged and all in all no problems at all. I'll definitely use this website again. Jo (read more)
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★☆☆☆☆
“Still waiting for order”
Written on: 14/12/2011 by moneybox (1 review written)
Ordered a mobile phone 3 weeks ago for my daughter which was showing in stock on the website.received an email 2 days later saying all the previous backlog took priority and my order was now out of stock.Rang customer service and they cannot guarantee my order before christmas which is quite shocking as this is a gift.Going to ask for a refund today 14/12/11. I will be avoiding this dodgy website in the future and advise you to do the same. (read more)
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★☆☆☆☆
“Poor logistics”
Written on: 13/12/2011 by Confide11
Ordered a HTC Mozart (Simm free) last Friday, the website was showing 4 in stock. My order was showing processing until today (Tuesday) now disappeared. I called the customer service and they have advised it is out of stock and they are waiting for a delivery. This could be 1-2 weeks. This was a Christmas Gift. If they haven’t had the delivery in a week I will ask for a refund. I will not use Pure Gadgets again. Poor service. (read more)
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Showing 41 - 50 of 236 Reviews
overview
purelygadgets.co.uk
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M.trenaman's Comment
Written on: 22/10/2012
I am going through EXACTLY the same problem with this company. I wish I had seen this before now! :(